ATCH_1_Statement_of_Work.pdf

Statement of Work (SOW)

FOR

Toner Cartridge Replacement

The Iowa Army National Guard (IA ARNG) has multiple brands and models of network printers placed in selected armories and facilities throughout the state of Iowa. The IA ARNG requires delivery of replacement toner and recycling of the used cartridges. See Exhibit 1 for a list of printers and locations.

The Toner Cartridge Replacement contract shall be one (1) base year of 12 months and two (2) 12-month option years.

The contractor shall deliver and install replacement toner cartridges within one (1) business day after request by a Unit POC. The following testing and service shall be performed after replacement cartridges are installed:

Print quality

Printer page count

Cleaning of cooling fan

Record page count

Identify printers that are in need of further repair/services and notify Unit POC

Replacement Cartridge requirements:

High-volume cartridge, if available for printer model

Cartridges are one-for-one exchange

Extra cartridges require prior approval by the Deputy Chief of Staff for Information Management (DCSIM) on a case by case basis. Extra cartridges will be installed by the Unit POC.

All cartridges shall be guaranteed and free of defects and maintain print quality for the expected life (page count) of the cartridge o OEM or equivalent cartridges are acceptable o Remanufactured toner cartridges are preferred, but if not available, new toner cartridges made with recovered materials are acceptable

Contractor shall deliver replacement toner cartridges between the hours of 0800 -1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Toner delivery locations include: Camp Dodge campus and JFHQ, in Johnston, Iowa; Des Moines Air Base in Des Moines, Iowa; and IA ARNG facilities in Iowa City, Cedar Rapids, Waterloo, Fort Dodge, and Boone, Iowa.

Contractor shall provide phone support to DCSIM personnel, and to unit POC’s.

Contractor representative shall record caller’s name, call-back number, printer model and location. Contractor shall only respond to calls requesting new toner; calls for technical support should be routed through the G6 call center.

Contractor shall provide a Monthly Report, no later than five (5) business days after end of each month, to MSG Steve Garlock. The monthly report may be submitted via mail to JFHQ-IA-DCSIM, ATTN: MSG Steve Garlock, 7105 NW 70th Ave., Johnston, IA 50131- 1824; FAX to 515-252-4594; or email to Stephen.l.garlock.mil@mail.mil. The Monthly Report shall include the following information:

Type of printers serviced

Printer name of machine serviced (Example: NGIAPRDCSIMHQ03)

Page count of each machine serviced

Date(s) of toner delivery and service

Type of replacement cartridge, location, point of contact, and phone number of requestor mailto:Stephen.l.garlock.mil@mail.mil

EXHIBIT 1

Printer Models and Locations

PRINTER MODEL:

A N

K E

N Y

B O

O N

E

C A

M P

D O

D G

E

C D

U S

P F

O W h se

C E

D A

R R

A P

ID

S

D S

M A

IR

B

A S

E

F A

IR

F

IE

L

D

F O

R T

D O

D G

E

IO

W

A C

IT

Y

J F

H Q

W A

T E

R L

O O

T O

T A

L S

HP Color LaserJet CM3530 1 1

HP Color LaserJet CP2025 1 4 1 1 7

HP Color LaserJet CP3525 PCL6 1 2 3

HP Color LaserJet CP4020 Series PCL6 1 1 3 5

HP Color LaserJet CP4025/4525 PCL6 1 1

HP Color LaserJet CP4520 Series PCL6 3 3 2 1 4 1 14

HP Color LaserJet M533 1 1

HP Color LaserJet M553 PCL6 12 2 4 18

HP Color LaserJet M651 PCL6 1 1

HP Color LaserJet M452 PCL6 1 1 1 3

HP LaserJet 500 color MFP M575 PCL6 2 2

HP LaserJet 500 color MFP M525 PCL6 2 6 1 1 1 1 3 15

HP LaserJet M3035 MFP 2 2

HP LaserJet MFP M527 PCL6 1 12 1 4 18

HP LaserJet P3005dn 1 5 1 7

HP LaserJet P3010 Series PCL 6 1 2 1 1 5 1 11

HP LaserJet P3011/P3015 PCL6 1 1

HP LaserJet P3015 1 1

HP LaserJet P4015 7 1 2 1 11

HP LaserJet Pro M402-M403 n-dne PCL 6 26 2 1 1 10 40

HP LJ300-400 color M351-M451 PCL 6 1 1 2 4

Canon Fax 104 Number and Location(s) of Canon Fax 104 TBD

Brother Intellifax 2840 Number and Location(s) of Brother Intellifax 2840 TBD

Totals: 0 9 87 0 8 3 1 4 7 42 5 166

EXHIBIT 2

Estimated Toner Cartridge Use

Printer Model #: Cartridge #: Projected Usage:

HP Color LaserJet M451 CE410 3

CE411 3

CE412 3

CE413 3

HP LaserJet M1522 MFP/HP LaserJet P1505 CB436 1

HP LaserJet P2035/HP LaserJet P2055/HP LaserJet, M2727 MFP CE505 3

HP LaserJet Pro 401W CF280 4

Canon Fax 104 CANON 104 7

Brother Intellifax 2840 TN420 8

HP Color LaserJet CP2025 CC530 12

CC531 12

CC532 12

CC533 12

HP Color LaserJet 3000 Q7560 2

Q7561 2

Q7562 2

Q7563 2

HP LaserJet M521 MFP/ HP LaserJet M525 MFP/ HP LaserJet P3010/ HP LaserJet

P3015 CE255 17

HP LaserJet P4015 CC364 3

HP LaserJet P3005/ HP LaserJet, M3035 MFP Q7551 12

HP Color LaserJet M575 MFP CE400 2

CE401 2

CE402 2

CE403 2

HP LaserJet M527 MFP CF287 15

HP Color LaserJet CP4025/ HP Color LaserJet CP4525 CE260 20

CE261 27

CE263 27

CE262 27

HP Color LaserJet CM3530 MFP/ HP Color LaserJet

CP3525 CE250 4

CE251 4

CE252 4

CE253 4

HP Color LaserJet M553dn CF360 10

CF361 10

CF362 10

CF363 10

HP LaserJet Pro M402dn CF226 32

HP Color LaserJet M651 CF320 1

CF331 1

CF332 1

CF333 1

HP Color LaserJet Pro M452 CF410 3

CF411 3

CF412 3

CF413 3