A_02_-_Statement_of_Work_-_Desktop_Alert.docx

Statement of Work For Desktop Alert Software

1. Period of Performance shall run from September 2, 2019 – September 1, 2020.

2. Provide 3,000 Total Alert Non-Active Directory Network Alerting Perpetual Software Licenses

a. Per Each Additional Non-Active Directory User License

b. Expansion of Existing Primary Server Application License

c. Single Network Domain

d. CSV or Manual User Profile Upload

3. Provide Communication Credits- Maximum 300,000 Annual Combined Calls and SMS, Messages: Requires implementation of the most current software

4. Provide 5,000 Annual Licenses (Android/IOS/Blackberry) - for each mass notification mobile application license the assigned end user may activate a maximum of three mobile devices

5. Provide software assurance and technical support

a. Primary Server (Maximum 13,000 combined AD Users and Non-AD Users)· Software Assurance

b. Bug fixes (as required)

c. Patches (as required)

d. Updates (Department of Defense Mandated only)· Remote Technical support:

e. Phone, email, and live webinar format support for unscheduled technical issues.

f. Remote assistance for implementation of software updates.

g. Up to two live webinar format administrator training sessions

6. The solution should also provide

a. Unlimited Computer Pop-up Alerts (Active Directory (AD) Users Only)

b. Unlimited eMail Alert

c. Unlimited Administrator Accounts

d. Unlimited Moderator Accounts

e. Unlimited Customized Distribution Groups

f. Unlimited Templates and Scenarios

g. Unlimited Assignable Alert Activation Icons

7. The Mass Notification solution must not be cloud based. The solution must also be locally hosted in MN on a Server 2016 Army Gold Master image provided by the MN J6.

8. The solution must work on DISA's JRSS network. This means the vender must have the product whitelisted and approved on a military network