PWS_(TEC)_Campus_Commercial_Wi-Fi_v4_2018.pdf

(TEC Version – March 2018)

PERFORMANCE WORK STATEMENT (PWS)

FOR

Training and Education Center (TEC) Campus Commercial Wi-Fi

1.0 General

1.1 Scope of Work: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide TEC campus robust, usable, and stable Commercial Wi-Fi connectivity in 207 (TEC Activity Center), 400 (Patriot Hall), 401 (Wingman hall), 402 (Morrisey Hall), 404 (Wilson Hall), 406 (Vitzhum Hall), 408 (Alexander Hall), 410 (Lankford Hall), 412 (Moon Hall), 414, 416 (Spruance Hall), 418 (McKinley Hall), and, secure, internet-based connectivity back to the campus video surveillance systems while augmenting existing equipment where possible, replacing dated equipment where necessary, and adding new equipment when required to provide a state of the art system at the Training and Education Center (TEC) Campus as defined in this PWS

1.2 Background: The growing need to have operational necessitates, ability to control audio/video direction via the TEC Wi-Fi network connection accessing web based dashboard. The need for moral/welfare of staff and guest to include the ability to have peak mission readiness. The present campus Commercial Wi-Fi system was installed 2 years ago; the outside AT&T connection is 250MB (contract RX3) connected to 1 Firewall appliance, there are 94 access points, 24 8-port fiber switches, 2 12 port fiber switches, 1 gateway, 1 cloud key.

1.3 Period of Performance (PoP). The Period of Performance shall be 24 September 2018 through 23 September 2019.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays. The following are recognized US holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services. The contractor shall provide services between the hours of 0700 -1700 Monday through Friday. System outages will be restored within twenty- four (24) hours of initial notification. Respond within twenty-four (24) hours to any reported outages and within four (4) hours to all system outages affecting more than one building. The Contractor shall complete priority work orders within two (2) duty days and routine work orders within five (5) duty days. A priority would be that none of the equipment is working in a bldg. Routine would be if a piece of equipment is non-functional in 1 building, with-in one area. System outages will be restored within twenty-four (24) hours of initial notification. Contractor shall return I.G. Brown Training and Education Center staff correspondence regarding service within 1 business day.

1.4.4.1 Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, Head Quarters Air force and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC / IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractors place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Reserved

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS

224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS

224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.4 Reserved

1.4.5.5 Reserved

1.4.5.6 Reserved

1.4.5.7 Reserved

1.4.5.8 Reserved

1.4.5.9 Reserved

1.4.5.10 Reserved

1.4.5.11 Reserved

1.4.5.12 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Reserved

1.4.6.1.1 Reserved

1.4.6.1.2 Reserved

1.4.6.2 Reserved

1.4.7 Reserved

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues,receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Reserved

1.4.11 Combating Trafficking in Persons. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Reserved

1.4.13 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI). The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Reserved

1.4.16 Reserved

2.0 Definitions and Acronyms. This section includes all applicable definitions and acronyms utilized in this PWS.

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privacy of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 Acronyms.

AEI Army Enterprise Infrastructure

AF Air Force

AFARS Army Federal Acquisition Regulation Supplement

AFI Air Force Instruction

AFMAN Air Force Manual

AKO Army Knowledge Online

ANG Air National Guard

ANGRC Air National Guard Readiness Center

AQL Acceptable Quality Level

AR Army Regulation

AtC Authority to Connect

AtO Authority to Operate

AUP Acceptable Use Policy

CFR Code of Federal Regulations

CLINS Contract Line Item Number

CM Contract Manager

CMRA Contractor Manpower Reporting Application

CNGBI Chief of the National Guard Bureau Instruction

COMSEC Communications Security

CONUS Continental United States (excludes Alaska and Hawaii)

COOP Continuity of Operations Planning

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

CTA Call to Action

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 DoD Contract Security Classification Specification

DEERS Defense Federal Eligibility Reporting System

DFARS Defense Federal Acquisition Regulation Supplement

DISA Defense Information Systems Agency

DoD Department of Defense

DODI Department of Defense Instructions

DODAF DOD Architecture Framework

DTM Directive Type Memorandum

EI Enterprise Information

EMSEC Emission Security

ETS Expiration Term of Services

E&IT Electronic & Information Technology e-QIP Electronic Questionnaires for Investigation Processing

FAR Federal Acquisition Regulation

FIPS Federal Information Processing Standards

FISMA Federal Information Security Act

FPCON Force Protection Condition

FOUO For Official Use Only

FSO Corporate Facility Security Officer

GFI Government Furnished Information

GFP/M/E/S Government Furnished Property/Material/Equipment/Services

GOTS Government Off The Shelf

HAF Headquarters Air Force

IA Information Assurance

IS Information System(s)

KO Contracting Officer

KPI Key Performance Indicator

NGB National Guard Bureau

NIST National Institute of Standards and Technology

NVD National Vulnerability Database

OCI Organizational Conflict of Interest

ODC Other Direct Costs

OMB Office of Management and Budget

OPSEC Operations Security

OPM Office of Personnel Management

OSHA Occupational Safety and Health Administration

OVI Overview Level

O&M Operations and Management

PDQ Potentially Disqualified

PII Personally Identifiable Information

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

QCR Quality Control Representatives

RFI Request for Information

SOP Standing Operating Procedure

SQAD Service Quality Analytics Data

SQL Structured Query Language

TE Technical Exhibit

UI Universal Resource Locator

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace and entry for the contractor to perform services outlined in this PWS.

3.2 Equipment: Current Campus Commercial Wi-Fi systems infrastructure.

3.4 Services: Reserved

3.3 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 6, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Reserved

5. Requirements.

The Campus Commercial Wi-Fi System project is an effort to improve the education assets, morale and welfare posture of the TEC campus by augmenting existing equipment where possible, replacing dated equipment where necessary, and adding new equipment when required to provide a state of the art system. The hardware and software shall be integrated into a single unified system, certified and approved. The system shall provide coverage for all buildings and grounds of the TEC campus located on McGhee Tyson Air National Guard Base. Additionally, accomplish tasks by installing equipment that works, is manageable, scalable, secure, and will couple that with human intelligence and expertise for maximum performance. The system shall have the ability for future expansion in other areas to assist in consolidating efforts such as adding access points, connection drop in every dormitory room, smart internet TV’s and future technologies. Moreover the service shall be compatible to the Host Base infrastructure capable of providing maxim coverage to use the Commercial Internet Service to the TEC campus.

The service of this contract is intended to provide continuity of the physical and visual environments. The service shall provide the TEC 24/7 access to Campus Commercial Wi-Fi System.

5.1 The contractor shall provide a Campus Commercial Wi-Fi System that shall consist of the following:

5.1.1 Install, monitor, and maintain the leased internet router in building 102 that will provide internet access for TEC

5.1.2 Install, monitor, and maintain the leased rackmount fiber switch unit in 410C1 that shall provide access point management, facilitation of remote monitoring and technical support

5.1.3 Install, monitor, and maintain the leased battery backups in each communication network closet for leased equipment

5.1.4 Run network cable as needed to provide the proper Wi-Fi coverage of all spaces in every building. Contractor shall maintain this connection, but the cable will remain and be owned by TEC after the termination or expiration of the contract.

5.1.5 Any equipment that is installed, leased and owned by Contractor will carry an asset tag.

Provide and maintain a detailed inventory list of make, model, serial number, and location of wireless access points, network switches, routers to include network drawing (like Microsoft Visio or equal)

5.1.6 Contractor will provide remote management to access the Wi-Fi system and setup an email notification system to alert the contractor and TEC when a problem arises with the TEC Wi- Fi.

5.1.7 On-site assistance is required to provide hands on trouble shooting and when the equipment is hard broke and in need of replacement

5.1.8 Hardware and software updates on contractor-supplied equipment when necessary, TEC Wi- Fi must have most current updates for all equipment at all times

5.1.9 Provide the process and procedures for submitting trouble tickets with a phone number, web based interface for checking status to assist TEC when submitting tickets

5.1.10 Provide area coverage enough to ensure entire floor has coverage within 50 feet of Access Point.

5.2 Testing, the acceptance.

5.2.1 The contractor shall perform all inspections and tests necessary to substantiate that the Campus Commercial Wi-Fi System furnished under this PWS conforms to the contract requirements, including any applicable technical requirements. If any of the services do not conform to the contract requirements, the Government shall require the contractor to perform the services again in conformity with contract requirements at no additional cost to the Government.

5.3 Maintenance Agreement

5.3.1 The contractor shall provide a one (1) year maintenance agreement for regularly scheduled operations and maintenance services of the Campus Commercial Wi-Fi system after acceptance of the system by the Government. This maintenance agreement shall include all parts, labor, inspection, troubleshooting, adjustment and replacement and/or repair of parts.

5.3.2 Response time shall be within twenty-four (24) hours of notification including weekends. Critical access failure the contractor shall response within four (4) hours.

5.3.3 The contractor shall provide maintenance reports to the COR upon request.

5.3.4 The contractor shall provide a checklist that includes inspection of the Campus Commercial Wi-Fi system.

5.3.5 Unscheduled Visits upon notice by the COR the contractor shall be required to perform emergency services, which may include repairs and replacement of parts to the Campus Commercial Wi-Fi System.

The contractor shall provide the Government with the technical point of contact for maintenance services.

5.4 Contractor Manpower Reporting Application (CMRA):

5.4.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.4.2 The contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications. Publications applicable to this PWS are listed below:

Publication

(Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

AFI 10-701 Mandatory http://www.e-publishing.af.mil/

AFI 33-332 12 Jan 2015 Advisory http://www.e-publishing.af.mil/

AFMAN 33-152 1 Jun 2012 Advisory http://www.e-publishing.af.mil/

AFI 31-601 Jun 2005 Advisory http://www.e-publishing.af.mil/

AFPD 33-2 3 Aug 2011 Mandatory http://www.e-publishing.af.mil/

AFPD 16-14 July 2014 Mandatory http://www.e-publishing.af.mil/

AFM 33-282 19 Mar 2015 Mandatory http://www.e-publishing.af.mil/

AFPD 33-2 3 Aug 2011 Mandatory http://www.e-publishing.af.mil/ http://www.ecmra.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance Standard

Acceptable Quality Levels

(AQL)

Surveillance Method / By Whom

5.1.1 through 5.1.10 The contractor shall provide a Campus Commercial Wi-Fi System

100% Completion

100% Acceptance Acceptance by the COR

5.1.10 operational access point test at 50 feet

95% uptime of Wi-Fi

2,000 user system

5.2 Testing and

Acceptance

98% 2% failure of testing

Acceptance by the COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.1 Quality Control

(QC).

Provide within 14 calendar days of contract award

1 Electronic Submission

COR

5.1 The contractor shall

provide a Campus Commercial Wi-Fi System

Provide complete and operational system at acceptance of system by the Government

1 Tested and accepted

COR

5.3 Maintenance

Agreement

At contract completion

1 Electronic Submission

COR

5.4 Contractor Manpower

Reporting Application

(CMRA)

Report no later than October 31 of each calendar year

1 Electronic Submission

TECHNICAL EXHIBIT 3

TEC Campus Commercial Wi-Fi System Site Maps

Figure 1 TEC Campus

Figure 2 Bldg. 207 Figure 3 Bldg. 400 Figure 4 Bldg. 401 Figure 5 Bldg. 402

Building 207.pdf

M400- Building

Inventory Atlas_2017

M401 - Building Inventory Atlas_2013

M402 - Building

Inventory Atlas_2013

Figure 6 Bldg. 404 Figure 7 Bldg. 406

M404 - Building Inventory Atlas_2013

M406_1 - Building Inventory Atlas.pdf

M406_2 - Building Inventory Atlas.pdf

M406_3 - Building Inventory Atlas.pdf

Figure 8 Bldg. 408

M408_1- Building Inventory Atlas.pdf

M408_2- Building Inventory Atlas.pdf

M408_3 - Building Inventory Atlas.pdf

Figure 9 Bldg. 410

M410_3 - Building Inventory Atlas Mod

M410_1 - Building Inventory Atlas Mod

M410_2 - Building Inventory Atlas Mod

Figure 10 Bldg. 412

M412_1 - Building Inventory Atlas.pdf

M412_2 - Building Inventory Atlas.pdf

M412_3 - Building Inventory Atlas.pdf

Figure 11 Bldg. 414 Figure 12 Bldg. 416 Figure 13 Bldg.418

M414_Dormitory.pd f

M416 - Building Inventory Atlas_2013

M418_Classroom.p df