SOW.pdf

STATEMENT OF WORK (SOW)

CABLE TELEVISION

118th WING

20 Oct 2017

TABLE OF CONTENTS

SECTION TITLE

I Description of Services

1.1 Scope of Work

1.2 Services and Programming

1.2.1. Cable Television Services

1.2.1.1 Preferred Cable Service

1.3 Program Guide

1.4 Monthly Report

1.5 Repair Requirements

1.6 Remote Controls

1.7 Consolidate cable receiver and associated

equipment

1.8 Scalability for upgrades and future connections

1.9 Contractor Provide Equipment

1.10 New Installations

1.11 Period of Performance

1.12 Inherently Government Function

1.13 Customer Satisfaction

II Services Summary

III Government Furnished Property

IV General Information

Appendix 1 Definitions/Acronyms

Appendix 2 Customer Survey

SECTION I

DESCRIPTION OF SERVICES

1.1. Scope of Work. The contractor shall provide all personnel, equipment, facilities, tools, materials, supervision and other items and services necessary to provide bulk programming via consolidated cable television service at the 118th Wing, Nashville TN, as defined in this Statement of Work (SOW). The contractor will provide training and orientation on items outlined in this contract to the Technical POC.

1.2. Services and Programming. This SOW is for bulk programming CATV services as described in paragraphs 1.2.1.1. This shall include all services required by the Federal Communications Commission (FCC) and any other federal laws or regulations. The 118 WG needs to upgrade the existing over the air analog CATV service that will be distributed to six buildings; estimated 200 units. The 118th Wing current backbone distribution/transportation scheme will stay the same. Any equipment installed to provide CATV service will need to work with our existing Blonder Tongue & Zband distribution and/transportation system. Any balancing between contractor provided equipment and existing government equipment, for the purpose of providing optimum quality, will be done by the contractor, within confines of existing government equipment. The contractor shall provide as a minimum, the following:

1.2.1. Cable Television Services. Commercial bulk programming with a minimum of the channels listed in section 1.2.1.1., to include connections for a minimum of 12 over the air signals links that the government will provide.

1.2.1.1. Preferred Cable Services. The Contractor shall provide, at a minimum, the following broad categories of programming:

24-hour News and Weather Programming (FOX, CNN, MSNBC, BBC) Sports (ESPN and FOX Sports) Public Broadcast Services Major Network Programming – Nashville (ABC, NBC, CBS, FOX) Educational Channels – Nashville

1.3 Program Guide. The contractor shall provide a channel guide upon any change in programming.

1.4. Monthly Report. The contractor shall provide a monthly report of all downtime, upon request by the Contracting Office or Technical POC (listed on contract).

1.5. Repair Requirements. The Technical POC, upon notification of outages from the customer for television services will contact the contractor, who shall initiate a log for the purposes of tracking customer outages. The contractor shall submit this log to the Technical POC monthly, upon request.

The contractor has one business day from the time of notification to respond to outages. If the outage is not repaired within the two (2) days then a repair date shall be established and reported to the technical POC.

1.6. Remote Control. Contractor shall provide any remote controls required to manage head end equipment, i.e. CATV receiver.

1.7. Consolidated Cable receiver and associated equipment. The contractor shall provide space saving consolidated cable receiver (media server format) that has HDTV capability. All CATV will be installed in the base frame room (Building 801). The contractor will provide the Base Communications POC with a demarcation point for connecting contractor provided CATV service to existing distribution system. Contractor will work with base POC to balance signal levels in new equipment provided by contractor with existing distribution equipment.

1.8. Scalability for upgrades and future connections: The equipment provided by the contractor, to provide cable TV services, must have scalability to allow connections from other sources, i.e. over the air local HD channels, Government satellite connections, etc. A minimum of 12 possible inputs are required for scalability and future upgrade.

1.9. Contractor Provided Equipment. The contractor will be reimbursed for lost, stolen, or damaged equipment beyond fair wear and tear. The contractor must submit a claim for this reimbursement.

Additionally, the contractor will replace any equipment that is found faulty or not working as needed in accordance with (IAW) with the contract.

1.10. New Installations. The contractor shall perform site visit/surveys at no cost to the government to support new installation requirements not specified in the contract. The site visit is highly encourage due to unique setup circumstances for the base. Monthly service costs will be those costs that were previously established in the bid schedule.

1.11. Period of Performance (PoP).

Base: 1 Mar 18 – 28 Feb 19 Option 1: 1 Mar 19 – 28 Feb 20 Option 2: 1 Mar 19 – 28 Feb 21 Option 3: 1 Mar 20 – 28 Feb 22 Option 4: 1 Mar 21 – 28 Feb 23

1.12. Inherently Governmental Function. The Contractor shall not perform inherently governmental functions as defined in FAR Subpart 7.5 in relationship to this SOW.

1.13. Customer Satisfaction. A log will be conducted by the technical POC quarterly to ensure all services are performed and are compliant IAW this SOW.

SECTION II

SERVICE DELIVERY SUMMARY

PERFORMANCE OBJECTIVE

SOW Para. PERFORMANCE

THRESHOLD

METHOD

2.1. Customer Satisfaction- Cable

Television Service

1.1.1 95% Satisfactory Survey

2.2. Timeliness of Service Outage

Repairs

1.3 98% compliance Log

2.3. Installation Requirements Appendix 1 100% compliance Periodic Inspection

SECTION III

GOVERNMENT FURNISHED PROPERTY

3.0. One Chatsworth 2 Post Rack will be provided.

SECTION IV

GENERAL INFORMATION

4.1. Technical Point of Contact. A technical POC will be selected by the Contracting Officer to be the main focal point to the contractor from the government. The Technical POC will answer any and all questions from the contractor, and if he/she cannot, will be elevated to the Contracting Officer. The technical POC will ensure the service is being performed IAW the SOW and to assist the installation in receiving and maintain service. The technical POC cannot obligate the government.

4.2. Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The Government reserves the right to direct removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

a. Base Access. The contractor shall submit and maintain a list of all contract employees, who will be working on the installation to the Contracting Officer that will contain the individuals full name, date of birth and driver’s license number. All personnel will undergo complete background checks subsequent to contract start date. The individuals will be added to the Entry Access List (EAL) upon cleared background check. The individuals may or may not be issued a vehicle pass at the gate (to be turned in at end of shift).

All vehicle operators shall comply with installation rules and regulations for motor vehicle use.

b. Physical Security. The contractor is responsible for safeguarding all government property provided for contractor use. Upon completion of work, all government facilities and materials shall be secured.

4.3 Construction and Installation Approval. The contractor shall not undertake any construction or installation of equipment or facilities on the base (including temporary equipment or facilities) without the prior written consent of the Contracting Officer (CO), as described below.

4.3.1. Prior to obtaining such approval, the contractor shall submit to the Contracting Officer for review any drawings, plans and other relevant supporting data. This includes, but is not limited to one set of the drawings showing cable routings, typical service entrances, antennae sites and/or towers, technical center location, and other related construction details.

4.3.2. At completion of any construction, installation or maintenance resulting in changes of cable routings, wirings or other significant changes in facilities and equipment, the contractor shall provide appropriate document changes to the Contracting Officer.

4.3.3. Notwithstanding any approval granted IAW subparagraph 4.1., the Government at any time may direct the contractor to remove, relocate, or modify any equipment or facilities, including aboveground and underground cable. The contractor shall be entitled to an equitable adjustment.

4.4. QUALITY CONTROL. The contractor shall provide a Quality Control Plan (QCP) to the CO for acceptance within 5 days after contract award. The CO will notify the contractor of acceptance or required modification to the plan. The contractor shall develop and implement procedures to identify, prevent, and ensure non‐recurrence of defective services. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in Section II, Service Delivery Summary.

4.4.1. The Quality Control Plan shall include:

4.4.1.1. A description of the inspection system to cover all requirements listed in the SOW.

The QCP shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

4.4.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

4.4.1.3. A description of the records kept to document inspections and corrective or preventive actions taken.

4.4.1.4. Description of how equipment is to be maintained.

4.4.1.5. Descriptions on how to identify, prevent, and ensure non‐recurrence of defective services.

4.5. QUALITY ASSURANCE:

4.5.1. The government will evaluate the contractor’s performance by appointing a representative to ensure that services are received. The government representative will evaluate the contractor’s performance through on‐site inspections and the contractor’s quality control program. This representative will be the Technical POC assigned by the 118th

Wing in Nashville, TN.

4.6. FREEDOM OF INFORMATION ACT PROGRAM (FOIA). All official government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7‐ R/AF Supplement). Any request received by the contractor for access/release of information from these records to the public (including government/contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the Base FOIA Manager, MSgt Lori Goodman, to ensure proper processing and compliance with the Act.

4.7. SAFTEY CONCERNS. The Contractor is solely responsible for compliance with OSHA standards for the protection of their employees. The Air Force is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources.

4.8 Contractor Access To 118th Wing.

The contractor shall fill out required paperwork and supply any required documentation to allow personnel clearance to the facility for installation. This paperwork will be provided by the contracting officer and shall be submitted no later than one week prior to scheduled installation date.

4.9. CONTRACTOR PHASE‐IN. During the Phase‐In Period, the incoming contractor shall accomplish, as practicable, tasks required to ensure a smooth transition, to include, but not exclusively:

• Become thoroughly familiar with work requirements.

• Complete personnel requirements including the hiring of personnel to assure satisfactory performance beginning on the operational performance start date.

• Obtain security checks, vehicle passes, e‐mail and database accounts.

• Complete contractor provided employee‐training requirements.

• The contractor shall be allowed access to government facilities at 118th Air Wing in

Nashville, TN to familiarize supervisors, key personnel and staff with existing equipment, work scheduling and procedures. The CO will arrange the access to ensure interference does not occur.

• The incoming contractor shall cooperate with the incumbent contractor to the extent necessary to permit an orderly transition of service provider without service degradation.

4.10. CONTRACTOR PHASE‐OUT. In the event a follow‐on contract is awarded to other than the incumbent, the incumbent contractor shall cooperate with the incoming contractor to the extent necessary to permit an orderly transition of service provider without service degradation.

APPENDIX 1

DEFINITIONS/ACRONYMS

Term/Acronym Definition Access Channels Channels for the sole purpose of broadcast/transmission of local real-time information, with a target audience.

CATV Cable Television is a system of delivering television programming to subscribers.

Bulk Programming This tier of service is for a minimal amount of local, news, weather, and public access channels. The intended location for these services is in office environment, where the user is limited in the variety of programming that is authorized for viewing.

CO Contracting Officer

Contracting Officer Representative

Government employee(s) responsible for the surveillance of the contractor's performance. Formerly referred to as Quality Assurance Personnel.

FCC Federal Communications Commission

Government Access Channel

Broadcast channel for our base leadership to broadcast specific information applicable to the base populous only. This programming will not be transmitted beyond 118th Wing in Nashville, TN.

IAW In accordance with

LAN Local Area Network

Program Guide A listing that corresponds the numerical channel to the programming content.

QCP Quality Control Plan

Technical POC Technical Point of Contact, assigned by the 118th Communication Flight.