Market_Research_Questionnaire 1 .rtf

MARKET RESEARCH QUESTIONNAIRE

1. Has your firm been awarded previous contracts for Full Food Service on a Federal or State Installation? ____________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________

2. What is the typical period of your contracts (as needed, monthly, quarterly, yearly, etc)?

3. Who performs quality control inspections to ensure services are acceptable? How often are services inspected?

4. What standards of performance are required on the work performed and how are they measured?

5. What corrective action is taken if the work does not meet the standards?

6. How do you handle labor disagreements?

7. How do you allow for changes in workloads (such as number of people employed, seasonal, holiday changes, etc)?

8. What procedures have you established to ensure compliance with hazardous material handling?

9. What sanitation standards do you adhere to?

10. Do you have a contract manager for each facility?

11. Do you require your employees to wear uniforms, if so who supplies the uniforms?

12. Do you have the capability to assume all services within a facility (for example, cooks, dishwashers and attendants)? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

13. Is the contractor held responsible for damage to company property caused by contract employees?

14. Do you have any security requirements, such as money, keys, alarms, etc?

15. Do you supply any training to contract employees?

16. Do you have a carry out service or box lunches?

17. Have you worked with a standard “customers served per minute” requirement?

18. Do you provide your own cleaning supplies and any other operating supplies?

19. Do you have a customer service policy/program emphasizing courtesy?

20. Are you accustomed to using a housekeeping schedule, specifying when: carpets will be cleaned, high and low dusting, stripping and waxing tiled floors, changing light bulbs/tubes, etc.?

21. Do you have a standard on the frequency of restroom cleaning/maintenance?

22. COMMENTS: