02. PWS-Laundry service.pdf

ATTACHMENT 02

WAATS and USPFO Laundry Service

11 pages

6 August 2024

Arizona Army National Guard

Performance Work Statement

1.1. Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform laundry service for the Western Army Aviation Training Site (WAATS) Linen and United States Property and Fiscal Accounting Office, Supply Services, and Transportation (USP&FO - SS&T).

The Contractor shall need to meet the requirements as stated in this performance work statement (PWS). The Contractor shall pick-up, clean, wash, dry, and deliver the WAATS Linen. The Contractor shall pick-up, clean, wash, dry, sew repairs of items with a hole or tear that do not exceed 12 inches in a single linear direction or replacement of zippers and deliver the USP&FO – SS&T Organizational Clothing and Individual Equipment (OCIE) items. The Contractor shall perform the service at their facility and follow the performance schedule in accordance with (IAW) this PWS.

1.2. Background: The Contractor shall pick-up, clean, wash, dry, and deliver the WAATS

Linen. The Contractor shall pick-up, clean, wash, dry, repair, and deliver the USP&FO, SS&T OCIE items.

1.3. Period of Performance (PoP): The Period of Performance shall be:

Base year: 16 Sept 2024 to 15 Sept 2025 Option year 1: 16 Sept 2025 to 15 Sept 2026 Option year 2: 16 Sept 2026 to 15 Sept 2027 Option year 3: 16 Sept 2027 to 15 Sept 2028 Option year 4: 16 Sept 2028 to 15 Sept 2029

1.4. General Information:

1.4.1 Place and Performance of Services:

WAATS:

The contractor Pick-Up of dirty items and Delivery of clean items shall be accomplished: Monday – Friday, 8:00 a.m. – 4:00pm (Arizona). Items must be delivered no later than (NLT) 4:00pm (Arizona), except on recognized US holidays.

USP&FO, SS&T:

The contractor Pick-Up of dirty items and Delivery of clean items shall be accomplished: Monday – Friday, 8:00 a.m. – 2:00pm (Arizona). Items must be delivered no later than (NLT) 2:00pm (Arizona), except on recognized US holidays.

The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay.

This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are

1.0 General:

subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.2 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s). AFARS 5107.9101 Policy.

1.4.4 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating vehicles and equipment used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.)

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Identification of Contractor Employees: (Indicate if all contractor personnel will be required to obtain and wear badges, wear specific uniforms, etc., in the performance of this contract.) All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CM Contract Manager COR Contracting Officer Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army

IAW In accordance With KO Contracting Officer NGB National Guard Bureau NLT No Later Than OCIE Organizational, Clothing, and Individual Equipment OCP Operational Camouflage Pattern PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number SS&T Supply, Services, and Transportation TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence USP&FO United States Physical and Fiscal Accounting Office WAATS Western Area Aviation Training Site

Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment. (This is not considered GFP for the purpose of included 52.245-1, 252.245-7001, 252.245-7002, 252-245-7003 and 252,245-7004. If additional GFP/E will be provided, ensure DFARS PGI 245.1 is followed.)

3.2 Materials: Bath Towels, Pillowcases, Bed Sheets, Bed Comforters, Wash Clothes, Hand Towels and Pillows. Coyote, black, foliage green, and grey sleeping bags, coyote and digital bivy covers, grey small and large stuff sacks, grey parka and trousers, green laundry bags, tan fleeces, OCP Helmet covers, OCP coveralls, digital and OCP Liner wet weather, OCP Ruck field packs medium and large, green duffle bags, green wool blankets, OCP maternity coat and trousers, OCP medium ruck bags, OCP large ruck bag, Digital and OCP IFAK pouches.

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: N/A

(In this section, describe property, material or equipment that the contractor shall provide, if different than or in addition to that indicated in Paragraph 1.1 above. Complete as appropriate.)

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 The Contractor shall provide a representative as a point of contact who shall be responsible for the performance of work under this contract. The name(s) and phone number of this person and an alternate shall be designated in writing to the Contracting Officer within five (5) days of contract award. The Contractor's Representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the day-to-day operations without delay and make decisions without having to get decisions from higher level management. The Contractor Representative or alternate shall be available within one (1) hour of notification during normal duty hours to meet on the installation with Government personnel designated by the Contracting Officer to discuss problem areas. The Contractor Representative shall respond to requests to meet within four (4) hours during other than normal duty hours.

4.3 The Contractor shall furnish the Contracting Officer, in writing, within five (5) days of contract award, a list of employees including any and all subcontractor employees, who will be performing services under this contract. The Contractor shall submit an updated list as changes occur. The Contractor shall be responsible for ensuring that their subcontractors comply with the provisions of this contract.

4.4. The Contractor shall ensure that employees maintain a well-groomed appearance and items of military apparel are not worn by Contractor's personnel while performing duties under this contract.

4.5. The Contractor shall not employ under this contract any person who is an employee of the United States Government if the employment of that person would create a conflict of interest for the Contractor or employee.

4.6. Qualified Personnel. The Contractor shall provide technically qualified and or certified personnel to perform the skills they are assigned. All employees who will be driving contract vehicles shall have a valid driver's license.

4.7. Equipment: Contractor shall provide the type and quantity of equipment necessary for all services required by this contract to the satisfaction of the Contracting Officer, regardless of terrain conditions. All equipment shall be properly maintained according to the manufacturer's recommendations and the safety regulations. The Contractor shall submit a complete list of equipment proposed for use, including size and quantity, to the Contracting Officer, within five (5) days of contract award.

4.8 Requirements are the heart of the PWS. This section should define the services required, the results required by contactor performance and other pertinent information. (NOTE:

Requirements should flow in a logical order. i.e., if contractor is required to install equipment, train employees on the equipment and maintain the equipment, state requirements in this order.)

5.1 Contractor shall deliver:

WAATS Bath Towels, Pillowcases, Bed Sheets, Bed Comforters, Wash Clothes, Hand Towels and Pillows.

22440 E Pinal Air RD, Bldg. l4530, Red Rock AZ, 85145

USP&FO – SS&T Coyote, black, foliage green, and grey sleeping bags, coyote and digital bivy covers, grey small and large stuff sacks, Grey Parka and trousers, green laundry bags, tan fleeces, OCP Helmet covers, OCP coveralls, Digital and OCP Liner wet weather, OCP Ruck field packs medium and large, green duffle bags, green wool blankets, OCP maternity coat and trousers, OCP medium ruck bags, OCP large ruck bag, Digital and OCP IFAK pouches, and minor sewing repairs of items with a hole or tear that do not exceed 12 inches in a single linear direction or replacement of zippers.

5555 East McDowell Road, Building M5820, Phoenix, AZ 85008.

5.2 Deliveries are required every two weeks.

WAATS

The time of delivery of clean items shall be accomplished: Monday – Friday, 8:00 a.m. – 4:00pm (Arizona). Items must be delivered no later than (NLT) 4:00pm (Arizona). The contractor’s day of delivery shall be Thursday.

USP&FO – SS&T

The time of delivery of clean items shall be accomplished: Monday – Friday, 8:00 a.m. – 2:00pm (Arizona). Items must be delivered no later than (NLT) 2:00pm (Arizona). The contractor’s day of delivery shall be Tuesday.

5.3 Initial Pick up of dirty linen is required 30 Sept 2024 for laundry and repair service. Then a delivery of clean linen and repaired once every two weeks thereafter.

5.4 All items shall be done by piece count. The method of tracking shall be by piece count at pick-up/delivery location). The Contractor shall verify the count of the articles at the time of pick-up and annotate any discrepancy before signing the receipt of laundry and repairs. The Customer will provide the Contractor a hand receipt at time of pick-up, signed by both parties.

The original receipt will be retained by the Customer. The count returned shall be annotated by the Contractor and verified by the Customer at the time of delivery. Upon delivery, the Contractor shall provide a final receipt with count and total price for the items laundered and repaired. Contractor personnel shall be responsible for physically loading soiled items and offloading clean items, using the Contractor’s bin to facilitate transportation.

5.5 STAINED, DAMAGED AND LOST LAUNDRY: If the Contractor delivers items that are identified as dirty, the Customer will return the items to the Contractor to be re-cleaned or repaired at no cost. If items are lost, or damaged, by the Contractor, the Customer reserves the right to recoup the value of the lost/damaged items from the Contractor. Discovery of lost items by the Contractor shall be communicated to the Customer within 24 (twenty-four) hours of discovery.

5.6 Contractors invoice shall be submitted in Wide Area Work Flow (WAWF). Upon the submission of a proper invoice, payment will commence after the initial delivery of items laundered and repaired and payment will be based on the actual number of items laundered and repaired initially dropped off by the contractor.

5.7 ADDITIONAL REQUIREMENTS

In addition to the requirements listed above, the following shall apply to this BPA:

5.7.1 SUBCONTRACTING. The contractor shall not subcontract to any other establishment, or any other location not specified in the contract without prior written approval from the Contracting Officer. Establishments proposed for subcontracting shall meet all of the terms, conditions, and specifications of services in this contract.

5.7.2 ILLEGAL ACTS. The contractor shall not knowingly condone illegal acts on the premises of the establishment.

5.7.3 QUALITY ASSURANCE. The Contracting Officer’s Designated Government Representative will monitor the contractor’s performance and may use command surveys to solicit feedback from occupants to ensure terms, conditions and specifications of services are met.

5.7.4 EVALUATION OF CONTRACTOR PERFORMANCE. The Government may issue out command surveys from the command team to USPFO-AZ personnel. The comments from the surveys will be evaluated against the requirements of the contract.

5.7.5 SYSTEM FOR AWARD MANAGEMENT (SAM). In order for a contractor to be eligible to conduct business with the Government, the contractor must be registered on the System for Award Management website (https://www.sam.gov/portal/SAM/) and keep their registration current by renewing the registration annually. Vendor shall provide their CAGE code, DUNS Number, and Federal Tax ID Number with their quote.

7.1. Technical Exhibit 1 – Performance Requirements Summary (PRS)

7.1.1. This PRS includes performance objectives the Government will use to determine http://www.sam.gov/portal/SAM/) contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Performance Standard PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY LEVELS

(AQL)

Method of

Surveillance

1.1. Contractor shall propose an approach for incoming transition.

Anytime new employees come in the Contractor shall notify

COR.

Zero Deviation 100%

COR Inspection

1.1. The contractor shall provide assurance to the Government that they will be able to start full or near full performance under this contract within two weeks of award. If the Contractor is not able to start within two weeks, the contractor must notify the Government.

Zero Deviation 100%

1.1. The contractor shall provide all personnel, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor is solely responsible for ensuring they have the necessary equipment and supplies except agreed upon from the Government.

No more than 2 complaints Per month

Customers Complaint

1.10. The Government or other contractors may be working in the same area covered by this contract. The Contractor shall fully cooperate with and coordinate work with such other Contractors or the Government. Services shall be performed seven days per week, except legal public holidays.

No less than 95% 100%

COR

Random Inspection

1.12. The CO/COR may require the Contractor to Pick up wash and deliver Bath Towels, Pillowcases, Bed Sheets, Bed Comforters, Wash Clothes, Hand Towels and Pillows 22440 E Pinal Air RD, Bldg. l4530, Red Rock AZ, 85145.

Zero Deviation Customers Complaint

1.12. The CO/COR may require the Contractor to Pick up wash and deliver coyote, black, foliage green, and grey sleeping bags, coyote and digital bivy covers, grey small and large stuff sacks, grey parka and trousers, green laundry bags, tan fleeces, OCP Helmet covers, OCP coveralls, digital and OCP Liner wet weather, OCP Ruck field packs medium and large, green duffle bags, green wool blankets, OCP maternity coat and trousers, OCP medium ruck bags, OCP large ruck bag, Digital and OCP IFAK pouches, and minor sewing repairs of items with a hole or tear that do not exceed 12 inches in a single linear direction or replacement of zippers, at 5555 East McDowell Road, Building M5820, Phoenix, AZ 85008.

Zero Deviation Customers Complaint

1.18. Unscheduled gate closures by the Security Force may occur at any time. All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions of AR 190- 16, Physical Security, shall apply to Contractor personnel. The search and seizure provisions of AR 190-16, Physical Security, shall apply to Contractor personnel while on AZ ARNG training sites.

Zero Deviation 100% COR Random Inspection

4.2. The Contractor shall furnish the Contracting Officer, in writing, within five (5) days of contract award, a list of employees including any and all subcontractor employees, who will be performing services under this contract. The Contractor shall submit an updated list as changes occur. The Contractor shall be responsible for ensuring that their subcontractors comply with the provisions of this contract.

Zero Deviation 100%

COR

Random Inspection

4.5. The Contractor shall provide technically qualified and or certified personnel to perform the skills they are assigned. All employees who will be driving contract vehicles shall have a valid driver's license. Contractor will ensure personnel performing a job is trained, certified, and have a valid driver’s license.

Zero Deviation 100% COR Random Inspection

5.5. The Contractor shall, at their own expense, obtain all necessary permits, give all notices, pay all license fees and taxes, comply with all municipal, State and Federal laws, ordinances, rules and regulations applicable to the business carried on under this contract. Contractor responsibility to pay any expenses necessary obtains the contract.

Zero Deviation 100% COR Random Inspection

5.10. Contractor personnel shall not be placed under the supervision, direction, or evaluation of a Federal officer, military or civilian, in connection with performance under this contract. Likewise, Contractor personnel shall not be placed in a position of command, supervision, administration, or control over DA military or civilian personnel, or personnel of other prime contractors, or become an integrated part of the Government organization in connection with performance under this contract.

Nor shall Contractor personnel be used in administration or supervision of military procurement activities. The Government will not exercise any supervision or control over Contractor personnel performing services under this contract.

Zero Deviation 100% COR Random Inspection

5.12. “The Office of the Assistant Secretary of the Army (manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract.” The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the WAATS and USP&FO-SS&T Laundry Service contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://cmra.army.mil Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2024.

Zero Deviation 100% COR Random Inspection