SOW.docx

STATEMENT OF WORK

DESCRIPTION OF SERVICES

1. Scope of Work. The contractor shall, except as specified in this Statement of Work (SOW) as government furnished property or services, provide all personnel, supervision, and any items and services necessary to perform full food services at Savannah CRTC as defined in this SOW. The contractor shall perform the requirements in this SOW and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this SOW. Contractor tasks include, but are not limited to, the following: Kitchen Management, cooking, food preparation serving and replenishing food, cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, bussing tables in dining areas, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance, and in the event of contingency, perform all required tasks to include continued service. Contractors shall be familiar with current food service equipment and cooks must be able to cook from scratch. Customer service is a must and contractors must adhere to uniform code for attire. Cooks and dishwashers must wear steel toe safety shoes. The contractor must submit requested information and/or documentation required throughout this SOW. Requests for such reports and documentation and responses shall be coordinated through the government point of contact (POC).

BPA call will be provided at least three days prior to commitment, with number of people and positions needed for required hours. NO overtime will be paid, it will be the contractor’s responsibility to manage shifts . Government will notify at least three days for cancelation

2. Program Overview. The Savannah CRTC Appropriated Fund food service operation consists of a main dining facility. This facility is dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Savannah CRTC Dining Facility is a full service dining facility to include carry out service, box meals, and catering to on-base locations.

Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense, upon approval of the Base Commander. Organizations such as local Boy Scout troops or Civil Air Patrol squadrons occasionally dine in the dining facility upon permission from the installation commander. The installation commander may authorize dependents and guests to occasionally eat in the dining facilities. Cashiers will refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served.

3. Operational Requirements and Specific Tasks

Menu Boards. Post and maintain all menu boards. Post menu and prices at the entrance to the dining facility for all meals during the day before the start of the breakfast meal. Post menu and price changes within 5 minutes of notification.

Food Preparation . The contractor shall obtain foods from the senior cook for each meal and accomplish the food preparation tasks listed on Food Service Production Log in accordance with (IAW) the Air Force Automated Recipe Service. Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value.

Service of Food. The contractor shall comply with AFI 34-239, AFMAN 34-240, and FDA Food Code, using the standard recipes on the Air Force Food Service Automated Recipe Service software program. The contractor will use the Air Force Worldwide Menu and will serve food in standard portions, IAW Air Force Golden Eagle Line Serving standards unless the patron request smaller portions. Contractors shall move full serving containers to serving lines and remove containers. Perform standard cross panning procedures, maintain proper temperature on serving lines. Set up and close down serving lines IAW the Food Service Production Log. Prepare short-order items such as hamburgers; hot dogs, and French fries in advance only to the extent necessary to meet the required customer flow through the serving line. Carryout Service, The contractor shall make up boxes or containers, assemble, and pack the meal components for pickup by others.

Table Bussing Service. Clear, clean, and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

Meals Served Away from the Dining Facilities. Provide meals away from the dining facilities, at locations, and at times listed in Technical Exhibit Ion a regular basis. Meals may be required during base alerts, operational exercises, during natural or simulated emergencies, or as requested by visiting units.

f. Food Service Accounting. Contractor will use the government Food Service Accounting procedures.

Cashier/ Mess Check Services. Perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. Provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute main serving line and 3 guests per minute on short order serving line or breakfast line.

Sanitation Requirements. The contractor shall comply with all Federal and Air Force mandated (AFI 48- 116 Food Safety Program) sanitation requirements. The contractor shall clean facilities (including floors and walls), cooking, serving, and food preparation equipment, and areas IAW Air Force Golden Eagle Standards and FDA Food Code 2001. Spot cleaning will be done on an as needed basis so that the serving, food prep, beverage and salad bar areas present the appearance of superior quality sanitation and customer service. The dining facility will be cleaned to the same standard and quality as when it was turned over to them by the government. A final inspection, by the Food Service Staff, will be accomplished prior to the contractor's departure to ensure all cleaning, inventory verification and food service paperwork has been satisfactorily completed.

Housekeeping Services

The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining hall.

Floor Cleaning. Clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in comers, behind doors, or under furniture and equipment. Do not place chairs on tables at any time.

Spot Floor Cleaning. Spot clean floors to remove food spills and debris.

Lavatories. Spot check lavatories during meal times to ensure tidiness and supplies are available. Cleaning toilets, urinals, wash bins, slop sinks, and partitions with a germicidal detergent solution. Descale toilets and urinals as required. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the FDA Food Code.

WASTE MANAGEMENT. The contractor shall assist the government by complying with the base recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility by a government-approved method.

NOTE: HAZMAT materials brought on the base must go through HAZMAT Pharmacy.

GROUNDS MAINTENANCE

Sweep and clean in and around entrances, exits and sidewalks as required, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area.

All entrances, exits, and sidewalks leading to and from the facility must be free of snow and ice prior to and throughout each meal period. (NOTE: sanding or salting of ice may be specified in addition to removal, if a normal practice at the installation.)

Additional Maintenance. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

Contractor Personnel. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. This manager shall have at least two years’ experience managing a large dining facility. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at Savannah CRTC with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 2 hours. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations.

Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. Rude and disrespectful contract employees will be removed from base immediately. Contract workers will not have communicate with customers on operational issues, only customer service protocol will be communicated with contract workers and customers. Contract workers should contact CRTC personnel for other matters with customers.

Hours of Operation

Normal. The contractor shall maintain operating hours at the Savannah CRTC Dining Facility based on hours required by visiting units. Hours are subject to change based on requirements from units. Meal schedules for visiting units will be provided no less than 3 days prior to the arrival of the visiting unit. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours.

Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the contracting officer, at the contract line item price for extended service hours. A representative of the contracting officer will verbally advise the contractor of the effort required and the contracting officer will follow up with a modification of the contract.

Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander's Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such ·areas as sanitation and general appearance.

Contingency Services. Operations which may increase workload , to include Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander:

Provide service during military exercises. The numbers of operations vary. The contractor shall respond to Operational Readiness Exercises or Inspections (ORE/ORI), or military exercises during an average year by extending serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

Provide service during Crisis and emergencies. The services provided by this contract have been designated as essential contractor provided services and must be continued during a crisis. The contractor shall continue providing service to Savannah CRTC [for some services, 24 hours a day] until the crisis is over. The contractor shall ensure enough skilled personnel are available during a crisis for any operational emergency due to utility failure, damage control, and damage repair. A crisis management plan shall be submitted to the Contracting Officer within 10 calendar days after contract start date.' The contractor shall identify essential personnel by submitting an essential personnel list to the Contracting Officer within 10 calendar days after contract start date. The list shall contain the individuals' names, addresses, social security numbers, security clearances (if any), and duty title.

Reserve and Air National Guard Weekends: Savannah CRTC has the potential to support several ANG and Reserve units performing active duty requirements on weekends each month. There is no schedule as to when service will be required. The contractor shall provide sufficient personnel at the Savannah CRTC Dining Facility, Bldg. 262, to handle monthly ANG and Reserve weekends when required.

d. The government, at the government's option, when the government perceives that mission accomplishment is endangered may augment surge requirements beyond the capability of the contractor.

Quality Control Program. CRTC Management will establish, a quality program, which shall encompass all aspects of the contract. CRTC Management will implement the quality program in accordance with the Quality Control Plan (QCP). The QCP will include the following:

Quality Control (QC). CRTC Management will develop and maintain a QC inspection system that encompasses all functions of the contract. The QC inspection system will satisfy the requirements in the Inspection of Services clause in the RFP and resultant contract and will be designed to keep the Contractor's management informed of all issues affecting quality. The QC records of inspections shall indicate the nature and number of observations made; the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

Quality Assurance (QA). CRTC Management will develop and maintain a QA program ensuring the Governments interests are protected. Through a clearly separate entity this function shall assure all aspects of the contract to include the QC inspection system. Personnel performing the QA function will have sufficient, well-defined responsibility, authority, and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

CRTC Management and the Contractor shall maintain adequate records of all audits and inspections. The QA records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

The QA function shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government. All deficiency responses shall include identification of the cause of the deficiency to preclude recurrence and an analysis of the quality program's effectiveness in the area of the deficiency. Remedies not met will be written and documented on report for the first offense. The second offense will result into dismissal or termination of contract.

The QA function shall develop and maintain a training program designed to ensure all Contractor personnel are clearly aware of the contractual requirements and are current with any changes throughout the life of the contract.

Management Involvement. Personnel performing management functions shall have distinct, well defined, duties and responsibilities within the quality program.

Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The Contractor's inspection instructions shall be documented and shall be available for review by the Government representatives throughout the life of the contract. The Contractor shall notify the on-site Government representatives in writing of any changes to his inspection instructions

II. SERVICE DELIVERY SUMMARY

Accounting and Food Accountability Reports are accurate on the first submittals

90% of the time

(add to cashier services)

in a clean and sanitary condition

GOVERNMENT FURNISHED PROPERTY AND SERVICES

The government shall provide the facilities, fixtures, equipment, materials and services listed here.

Property.

Facilities. The government shall furnish or make available facilities described in Technical Exhibit 4. No alterations to the facilities will be made without specific written permission from the contracting officer.

Equipment. The government will furnish all equipment necessary for the safe operation and upkeep of the Savannah Dining Facility, BLDG 262.

Equipment Inventory. An inventory of government furnished equipment must be done not later than 3 calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period (including any option periods). The contractor and a government representative shall conduct a joint inventory of all Government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. The contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

Materials. The government will replace materials that are lost due to fair wear and tear.

Subsistence. The government provides all food.

Services. The government is responsible for:

General.

Removal of any equipment condemned or replaced from the food service facility receiving area.

Electrical power into the building and including panel board and circuit breaker.

Sewer lines from floor and wall drains of buildings.

All gas, water, and steam lines up to and including the supply source for each piece of equipment.

(5) Repair of walk-in refrigerators units.

Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

Alteration, repair, and maintenance of buildings.

(8) Providing building space to be used by the contractor for maintenance, and parts storage.

f. Refuse Collection. Wednesdays, or as requested at building 262, size of container 8 cubic yard, type of refuse "garbage".

g. Recyclable Materials Collection.

h. Security Forces and Fire Protection. Phone Number: 911 FROM BASE PHONES ONLY. If calling 911 from a cellular phone, inform the dispatcher that the call is being made from Savannah CRTC and give building number.

GENERAL INFORMATION

Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes after their shifts. Employees shall pay for each item at the established item price to include the government authorized surcharge.

This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer sign in forms. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the dining facility or flight kitchen.

Training. The contractor shall provide necessary training to employees and maintain records of all training on-site and have them available for government review.

All contractors will meet all ServSafe requirements referenced in the ANG policy letter from Headquarters Air Force Services dated 29 June 2009. One person per shift will be ServSafe certified and all employees will have ServSafe starter's course. Documentation will be checked 3 days prior to starting food service operations. Contractors will report to building 262 at the Savannah CRTC for orientation, facility familiarization, operational briefing and shall attend a 2 hour fire prevention training at least 3 days prior to commencement of food service operations.

Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The contractor shall sign an agreement stipulating the security requirements of this contract.

Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within Government controlled installation, facility, or area. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

For Contractors that do not require CAC, but require access to a DoD Facility and/or Installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AFI 31-101 and AFI 10-245), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

AT Level I Training. This standard language is for contractor employees with an area of performance within a Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I Awareness Training is available at the following website: http://jko.jten.mil

Base Access. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Savannah CRTC. The contractor must complete a Contractor Access List, to include the name (first, middle, and last), date of birth, and driver's license number for all personnel expected to perform services under this contract. This list must be submitted through CRTC Management to the Security Forces and Pass and Registration. Vehicle registration, proof of insurance and a valid driver's license must be presented for all vehicles to be registered. The Contractor Access List and vehicle information must be submitted no later than 48 hours prior to contract commencement. By order of the commander, all vehicles that are granted access to Savannah CRTC are subject to being searched at any time. It is the contractors’ responsibility to assign a point of contact to keep the Contractor Access List current and up to date.

Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured.

Funds Protection. To protect cash held by the contractor, the contractor shall comply with the base Resource Protection Program.

Employee Identification. Employees must have in their possession a company issued picture ID. Besides the employee's picture, this ID should include the employee's name. The ID's are to be visible at all times, (i.e. on a chain around the employee's neck, or on a clip fastened above the employee's waist on an outer garment)

Contractor Furnished Items and Services. Except for those items or services specifically stated as government-furnished or government reimbursed, in paragraph 11 above, the contractor shall furnish everything required to perform this contract, to include:

Commercial telephone service. The contractors will furnish their own commercial telephone line. They may work with the Savannah CRTC Communication Squadron to establish this line, if necessary.

Special Functions. The contractor shall decorate the Savannah CRTC Dining Facility with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the Savannah CRTC Dining Facility, the dining area and serving line area to include setting up the serving line of the Savannah CRTC Dining Facility.

Accounting Procedures. The contractor shall follow Air Force subsistence and accounting procedures according to AFMAN 34-240 and shall document all food received, issued, and transferred between facilities.

Meals provided during alerts, exercises, emergencies, and functions outside BLDG 262. For locations or times other than listed in Technical Exhibit 1, the contractor shall prepare and place meals in hot food carts, insulated container, or other suitable containers by the times requested. At the requesting agency's option, furnish ground support meals rather than hot meals. The contractor shall provide these meals with necessary silverware and condiments to a Government representative assigned to pick up the meals. That representative shall have a list of the eligible customers with identification numbers or cash from each as appropriate. The government representative shall be required to sign for meals received and to attach the list of customers. He or she shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The government representative shall be responsible for returning all equipment and service ware furnished. If he or she does not, the contractor shall contact the Food Service Manager who shall either get the property or reduce the contractor's inventory accordingly.

Carryout services. Will be provided IAW the AFI 34-239 and AFMAN 34-240

Acts Of God. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the monthly billing specified in this contract (including the minimum monthly charge).

Contractor Manpower Reporting Application (CMRA)

1) The Contractor shall report all Contractor labor hours (including sub-Contractor labor hours) required for performance of services provided under this contract for the GAARNG via a secure data collection site.

2) The Contractor shall completely fill in all required data fields using the CMRA website, http://www.ecmra.mil. Reporting inputs shall be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported throughout the FY, all data related to a given FY shall be reported not later than the end of the month following the close of that FY (October 31). Contractors may direct questions to the help desk at http://www.ecmra.mil. UNIT UIC: FFL4D0

TECHNICAL EXHIBIT 1 HOURS OF OPERATION

Hours of Operation will vary depending on requirements of customers. The tentative Hours of Operation Schedule follows.

TECHNICAL EXHIBIT 2 APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this Statement of Work (SOW) are listed below. The contractor has coded publications as mandatory (M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the SOW. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in this SOW. At the start of the contract, the Government provides all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. The Government will continue to supply the Government forms needed for daily operations. Upon completion of the contract, the contractor shall return to the Government all issued publications and unused forms.

Publications Code:

AFI--Air Force Instruction AFMAN--Air Force Manual.

AFP--Air Force Pamphlet.

AF Form--Air Force Form.

DD Form--Department of Defense Form.

DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS:

Number Title of Directive DOD 5500.7-R Ethics Standards Change 1 AFI 34-239 Food Service Management Program AFI 34-241 Meal Card Program AFI 48-116 Food Safety Program AFI 40-104 Nutrition Education AFI 64-106 Air Force Industrial Labor

AFMAN 34-240

OTHER DIRECTIVES:

US Department of Health and Human Services most current FOOD CODE Food Service Managers Handbook Dining Facility Managers Quarterly Planner Other mandated directives Food Service Forms Guide Checklist for Production Management Air Force Worldwide Menu Flight Kitchen Managers Handbook Accounting Guide

AIR FORCE FORMS:

AF Form 27 Food Service Customer Comments AF Form 79 Head Count Record AF Form 148 Senior Cook's Requisition AF Form 662 Food Production Log AF Form 1339 Head Count Record AF Form 2039 Ground Support Meal Request Form AF Form 638 Refrigeration Temperature Check Record Serving Line Set up Waste Sheet Checklist of Duty Tasks Latrine Clean up Sheet

TECHNICAL EXHIBIT 3

GOVERNMENT-FURNISHED FACILITIES

The Government will furnish the contractor the following facilities in which contractors work is performed:

(End of Statement of Work)