Performance_Work_Statement.pdf

(Ver. Jun 2014)

MANDATORY FORMAT FOR

PERFORMANCE WORK STATEMENT (PWS)

FOR

IDN cellular phone Services

1.1 General:

1.2 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform cellular phone services, as defined in this

PWS

1.3 Background: Services required to support DOMOPS and FEMA region 4 missions

1.4 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and 0 days for a 12-month option years.

1.5 General Information:

1.5.1 Quality Control (QC): The contractor shall develop and maintain an effective QC

Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.5.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.5.3 Recognized Holidays: The following are recognized US holidays. The contractor perform services on these days:

1.5.3.1 New Year’s Day: January 1st

1.5.3.2 Martin Luther King, Jr.’s Birthday

1.5.3.3 President’s Day

1.5.3.4 Memorial Day

1.5.3.5 Independence Day: July 4th

1.5.3.6 Labor Day

1.5.3.7 Columbus Day

1.5.3.8 Veteran’s Day: November 11th

1.5.3.9 Thanksgiving Day

1.5.3.10 Christmas Day

1.5.3.11

1.5.4 Place and Performance of Services: The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.5.5 1.5.5 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay.

This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.5.6 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.5.7 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.5.8 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.5.9 Protection of Personally Identifiable Information (PII). The contractor shall protect all

Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.5.10 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

TE Technical Exhibit

2.0 Government Furnished Property

2.1 Government Furnished Property, Material, Equipment and Services

(GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

2.2 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

2.3 Materials: NONE

2.4 Equipment: NONE

2.5 Services: NONE

2.6 Utilities: All utilities in the facility will be available for the contractor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

3.0 Contractor Furnished Property

3.1 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

3.2 General: Except for those items specifically stated to be Government-

Furnished in Paragraph 2.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.0 Requirements: The contractor shall: Provide uninterrupted IDN cellular services in accordance with quote provided to the Joint Operations Center

4.1 Additionally as outlined in the Service agreement the contractor shall provide training and implementation of devices to be used by the J3 for DOMOPS.

Equipment identified in the requirements to be fulfilled by contractor are: So Easy Unlimited PTT (51) Unlimited Private/Group pooled, 10 phone minutes, Caller ID, Lite VM, and Unlimited Incoming Text Messaging. Service standby units for a period of 9months standby, and 3 months active service culminating 12months or One Service Year.

4.2 Contractor shall provide free: H375 device for provided service, and Base

Stations with handset included

5.X (The following language is mandatory in all PWSs): Contractor Manpower Reporting Application (CMRA):

5.X.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau (or your organization) via a secure data collection site.

5.X.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013.

http://www.ecmra.mil/

1.3 Background: Services required to support DOMOPS and FEMA region 4 missions