Combat Athletic Performance Center PWS draft .docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Combat Athletic Performance Center Management Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Fitness Center Management Services, as defined in this PWS.

1.2 Background: The requirement is for the Army National Guard (ARNG) Professional Education Center. The Professional Education Center (PEC) is the national training center for the Army National Guard (ARNG) located on Camp Joseph T. Robinson in North Little Rock, Arkansas. The requirement is to provide Fitness Center Management Services for SFC Troy Miranda Combat Athletic Performance Center, building 6404, Tennis Courts, next to building 6404, Shiloh Pavilion, building 1525, and the PEC Baseball Field, all located on PEC Campus. The SFC Troy Miranda Combat Athletic Performance Center is a 32,400 square foot fitness center that is primarily for use by Army National Guard Soldiers attending training at PEC. Other authorized users include military and civilian personnel assigned to PEC; Arkansas National Guard military and civilian personnel; other military personnel; military retirees; military dependents; and personnel from other organizations designated by the PEC Commandant. Estimated monthly visits to fitness center is 10,000 patrons.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4, 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0500 to 2000 - Monday through Friday; 0900 to 1600 – Saturday; 0900 to 1500 – Sunday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the Professional Education Center, SFC Troy Miranda Combat Athletic Performance Center, building 6404, Camp Joseph T. Robinson, North Little Rock, Arkansas. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telecommuting is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple nonDoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment state attachment number TBD, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be TBD later.

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 (IA)/Information Technology (IT) certification. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions. In accordance with DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 OPSEC SOP/Plan. The contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.14 Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained, and date of training within 15 days of training completion.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.4.7 Special Qualifications:

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods:

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract.

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.2 Equipment: The government will provide all fitness center equipment necessary in the performance of this contract as outlined in the PWS. See Technical Exhibit 4, Government Furnished Equipment, for the complete listing of equipment provided.

3.2.1 The government will accept recommendations by the contractor for additional equipment required in the performance of this contract. The government reserves the right to make final decision on the procurement of equipment.

3.2.2 The government will replace any malfunctioning equipment that has not malfunctioned as a result of mishandling by the contractor personnel. Replacement will be subject to the availability of funds.

3.2.3 The government will coordinate warranty repairs on equipment that are still under a warranty. The contractor shall request repairs through the COR. If contractor personnel perform unauthorized maintenance such that it voids the warranty, the contractor shall be responsible for subsequent maintenance of the items for the period that would have been covered by the warranty. This does not apply to minor maintenance.

3.3 Services:

3.3.1 Facility Repairs: The government will repair all permanent fixtures, such as faucets, lights, sewers, air conditioning, heating and all other electrical system components that are not considered fitness center equipment, and that have not been damaged due to the neglect or misuse by contractor’s personnel. The government will determine liability for any damage to the facility.

3.3.2 Fitness Center Equipment Repairs: The government will provide service repairs for all GFE that is above or beyond normal day to day maintenance.

3.3.3 Pest Control: The government will provide pest control services as required.

3.3.4 Telephone: The government will provide telephone service for official business only.

3.3.5 Utilities: All utilities (electricity, gas, and water) in the facility will be available for the contractor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices in accordance with AR 420-1, Army Facilities Management. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount, turning off lights and televisions outside of service periods. The government will not guarantee, however, an uninterrupted supply of water, steam, electricity, natural gas, air conditioning, etc., but will be diligent in restoring services following the interruption.

3.3.6 Security, Fire and Medical Emergency Services. The Government will provide police and fire protection. In the event of an emergency, contractor shall call Camp J. T. Robinson Police/Fire (501) 212-5280.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Materials:

4.2.1 Contractor shall provide all supplies required for cleaning and sanitizing fitness equipment to include exercise machines, outdoor equipment, and picnic tables. Contractor shall maintain Material Safety Data Sheets (MSDS) for all cleaning supplies and other potentially hazardous materials they provide and use.

4.3 Contractor shall supply all towels for locker room, showers, and sauna use.

4.3.1 Contractor shall supply laundry detergent, dryer supplies and other required towel cleaning supplies that are compatible with the government provided washer and dryer.

4.3.2 The contractor shall provide a listing of all cleaning and/or sanitizing supplies within five (5) calendar days of contract award. It shall contain the following information: Product Name, Manufacturer, Item Use, Storage Requirement. The contractor shall be responsible for the proper disposal of all their cleaning supplies. Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

5.0 Requirements: The Contractor shall provide services necessary to perform Fitness Center Management Services for SFC Troy Miranda Combat Athletic Performance Center, building 6404, Tennis Courts, next to building 6404, Shiloh Pavilion, building 1525, and the PEC Baseball Field, all located on PEC Campus, for the National Guard Professional Education Center (NGPEC) at Camp Robinson, North Little Rock, Arkansas. The PEC Fitness Center is for the primary use of Army National Guard Soldiers attending training at PEC. Other authorized users include military and civilian personnel assigned to PEC; Arkansas National Guard military and civilian personnel; other military personnel; military retirees; military dependents; and personnel from other organizations designated by the PEC Commandant. The COR will provide a list of all approved users; name or organization.

5.1 Fitness Center Management Services.

5.1.1 Contractor shall perform day-to-day operation of the PEC fitness facility to include supervision and monitoring user activities, maintaining inventory and providing instruction on use of all equipment. See Technical Exhibit 4, Government Furnished Equipment.

5.1.1.1 Contractor shall operate the front desk, ensuring patrons utilizing the facility are authorized after presenting appropriate identification card to include PEC room card, CAC, military ID, PEC ID, state ID, contractor ID, or on an approved list. The contractor shall ensure that patrons check in using a government provided check-in system. When required, the contractor shall assist patrons in using this system. During periods when the system is not operational, the contractor shall manually track usage with sign in roster, and number of patrons shall be reported to COR. Contractor shall maintain sign- in rosters and they shall be made readily available for COR review.

5.1.1.2 Contractor shall monitor and maintain equipment to ensure equipment is operational and safe as well as provide assistance to users as needed.

SFC Troy Miranda Combat Athletic Performance Center Rules.

5.2.1 Contractor shall ensure that all patrons follow SFC Troy Miranda Combat Athletic Performance Center rules to include PEC campus outdoor areas i.e., Shiloh Pavilion, Tennis Courts, and Baseball Field. See Technical Exhibit 5.

5.2.2 Contractor shall ask patrons committing rule infractions to cease. If activity continues, contractor shall expel patron from the gym or other areas as covered within the PWS. Contractor shall immediately notify COR of incident.

5.2.3 Contractor shall report serious or repeated infractions of the rules to the COR, PEC First Sergeant, or Staff Duty Officer. Contractor shall include individual’s name and telephone number, if available. Chain of command will determine patron’s eligibility for further use of fitness center.

5.3 Reservations

5.3.1 Contractor shall take reservations for the gym floor, The COR will provide guidelines on who is allowed to reserve these areas. Reservations for these areas shall be made at least 24 hours in advance. If there is no reservation, then usage is “first come/first serve” basis.

5.4 Exercise Rooms.

5.4.1 Contractor shall develop and tactical strength and conditioning programs utilizing fitness center available equipment. Contractor will provide periodized training programs to facilitate the Army Fitness programs.

5.4.2 Contractor shall do routine spot checks no less than hourly to ensure patrons are following fitness center rules to include using “spotters” and collars when working with free weights, not slamming weights on the floor, have proper attire (shirts, closed toe shoes), and are returning weight equipment to the proper racks after usage.

5.4.3 Contractor shall ensure that all weight equipment bars, plates, and dumb bells are returned to their proper racks in the event patron did not.

5.4.4 Contractor shall utilize sign-in waiting list for cardiovascular equipment if all equipment is in use. The contractor shall enforce a sixty-minute time limit during peak usage times generally 0530-0700, 1100-1300 and 1500-1800.

5.5 Exercise Equipment

5.5.1 Contractor shall maintain a system for fitness center equipment to be checked out utilizing a sign out/sign in log. Contractor shall maintain logs indicating who and when items were signed out and returned. The logs shall be filed by month and shall be immediately available for review by COR upon request. The logs shall be maintained for six months from the final entry.

5.5.2 Contractor shall clean and sanitize fitness center equipment after each use and no less than daily. Patrons are to wipe down equipment following usage however, there may be on occasion those who fail to do so. The contractor shall be responsible for ensuring equipment is clean and sanitized.

5.5.3 Contractor shall perform minor preventive maintenance and repairs on all fitness center equipment in accordance with manufacturer’s specifications, or standard industry practice if manufacturer’s specifications are not available. This includes oiling, lubricating, cleaning, waxing, upholstery cleaning, removing of grease, and tightening and/or replacing screws.

5.5.4 Contractor shall notify COR of any equipment requiring more than minor preventive maintenance and repair.

5.5.5 Contractor shall maintain and track equipment lifecycle replacement lists, and shall meet with the COR annually, usually in February, to review. Contractor shall stay up to date with current exercise equipment trends and be able to make replacement recommendations to COR.

5.5.6 Contractor shall maintain the fitness center in a clean and sanitary manner. The contractor shall provide light daily cleaning of the storage room, emptying of lockers, dusting/wiping and sanitizing fitness center equipment. The Government will be responsible for routine janitorial cleaning.

5.6 Fitness Classes

5.6.1 Contractor shall develop and present for review and approval by the COR a schedule of classes to be offered at the fitness center. Initial schedule shall be submitted within 5 calendar days of contract award. Contractor shall present any changes or schedule updates to COR and shall implement upon approval.

5.6.2 Contractor shall post the COR approved schedule of fitness center classes offered by the contractor. Contractor shall electronically submit schedule to PEC Operation POC for inclusion in the welcome package, tri-folders in billeting rooms, NGPEC TV and website within 24 hours of COR approval.

5.6.3 Contractor shall provide a minimum of ten classes per week (two per day- 0700 and 1100). Classes shall be a minimum of 45 minutes in length. Contractor shall not be required to conduct classes with less than three participants.

5.6.4 Typical class schedule is as follows:

5.6.5 Contractor shall change type of class or class scheduled times if requested with at least 5 workdays notice by the COR.

5.7 Locker Room Service

5.7.1 Contractor shall clean interior of lockers in men’s and women’s locker rooms.

5.72 Contractor shall ensure locker areas are free of debris such as clothing, shoes, or other personal possessions.

5.7.3 Contractor shall issue locker keys on a “first come, first served” basis. Contractor shall not be responsible for the loss of any valuables. There are a total of 412 lockers, 248 male lockers and 164 female lockers. Of the 248 male lockers, 224 are permanently assigned and 24 are daily use. Of the 164 female lockers, 148 are permanently assigned and 16 are daily use.

5.8 Towels

5.8.1 Contractor shall supply all towels for locker room, showers, and sauna use.

5.8.2 Contractor shall be responsible for cleaning of towels.

5.8.3 Contractor shall be responsible for daily routine maintenance of government furnished washer and dryer. The government will be responsible for replacement or major repairs of government furnished washer and dryer. The contractor shall notify the COR of any equipment that needs repair or replacement within 24 hours of equipment failure.

5.9 Sauna

5.9.1 Contractor shall maintain and monitor temperature and ice usage.

5.9.2 Contractor shall clean and maintain the sauna. Contractor shall provide patrons advance notice, at least two hours, of when the sauna will be closed for cleaning and maintenance. Contractor shall clean no less than twice weekly, but more frequent cleaning may be required during high usage.

5.10 TV Service

5.10.1 The contractor shall provide commercial television service in a package (Direct TV or equivalent) that includes basic cable channels. They shall not be required to provide premium channels.

5.11 Outdoor Facilities and Areas (tennis courts, softball field, and Shiloh Pavilion)

5.11.1 Contractor shall ensure softball field and tennis courts are in usable condition. If areas need attention from grounds crew, contractor shall submit request on electronic help desk ticket and advise COR of required repair within 48 hours of identification. The COR will provide training to contractor on accessing, processing and submitting help desk tickets through PEC’s electronic system.

5.11.2 Contractor shall keep Shiloh Pavilion neat and clean. At a minimum the Pavilion bathrooms shall be cleaned weekly and before each scheduled use. Contractor shall ensure that floors are swept, they are stocked with sufficient soap and toilet paper, and that trash receptacles’ have trash bags.

5.11.3 Contractor shall visually inspect outdoor facilities and areas at a minimum of twice weekly. Inspections shall not be conducted within consecutive days of the week. Contractor shall maintain log that will be readily available for COR review upon request indicating date and time inspections conducted. Contractor shall report any damage to facilities from usage to COR as soon as possible, but no later than 2 business days after damage is found.

5.12 Contractor Manpower Reporting Application (CMRA):

5.12.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Professional Education Center via a secure data collection site.

5.12.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil.

5.13 Service Contract Reporting:

5.13.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.13.2 The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1-September 30).

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007…