A02.11 PWS W912HZ20R0037 ESS.pdf

Engineer Research and Development Center (ERDC) Electronic Security Systems (ESS)

1. SCOPE OF WORK

1.1 GENERAL

1.2 CONTRACTOR PERSONNEL

1.3 QUALITY ASSURANCE

1.4 ADMINISTRATIVE

2. CONTRACTOR FURNISHED PROPERTY

2.1 VEHICLES

2.2 EQUIPMENT AND TOOLS

2.3 TEST MEASUREMENT AND DIAGNOSTIC (TMD)

2.4 TRAVEL

3. TRAINING

3.1 AT LEVEL I

3.2 COMMON ACCESS CARD

3.3 SUSPICIOUS ACTIVITY REPORTING

3.4 OPSEC

3.5 THREAT AWARENESS REPORTING (TARP)

3.6 INFORMATION ASSURANCE (IA)/INFORMATION TECHNOLOGY (IT)

4. SUBCONTRACTOR

1. SCOPE OF WORK

1.1 GENERAL: The contractor shall install, test, service and maintain all Electronic Security System (ESS) components and related communications equipment and services to facilitate connectivity to the ERDC ESS communications networks, which operates over the fiber-optic and copper cabling infrastructure at the United States Army Corps of Engineers, Engineer Research and Development Center, located at 3909 Halls Ferry Road, Vicksburg MS (830+ acre facility); 72 Lyme Road, Hanover, NH; 2902 Newmark Drive, Champaign, IL, 10501 Furnace Rd. Suite 1001 Lorton, VA and 1261 Duck Rd, Kittyhawk, NC. The contractor shall provide service and maintenance support, which could include any additional ERDC locations as ESS becomes mission essential.

Electronic Security Systems (ESS) are in use on all campuses, including Philips/Bosh matrix switches, Pelco Enterprise CCTV systems, including CCTV cameras, and DVR systems;

electronic access control systems (EACS), including legacy system being phased out (TAC Continuum software, Andover controllers and various makes and models of card readers); and the new EACS, operating on Galaxy software and controllers, HID card readers. The Galaxy system is Federal Information Processing Standards (FIPS) 201 compliant. Telaeris handheld gate scanners with Gate Entry software is in use at some of ERDC’s locations. Certificate to maintain existing software must be obtained within 45 calendar days after award.

ERDC Vicksburg has approximately 130 cameras and 100 electronic card readers. ERDC Hanover has approximately 25 cameras and 20 card readers. ERDC Champaign has approximately 32 cameras and 18 card readers. The ERDC Lorton, VA has approximately 16 cameras and 15 card readers. Currently ERDC Kittyhawk, NC has no ESS requirements, but may in the future.

1.1.1 In accordance with AR 308-5 and AR 380-67, all contractors shall be determined trustworthy as a result of a favorable completion of a National Agency Check or NACI.

1.1.2 Task includes, but is not limited to, semi-annual preventive service and maintenance, including routine and emergency service, ESS connectivity to copper/fiber-optic cabling and ESS modifications and upgrades.

1.1.3 The Contractor shall respond to approved Government representatives to include third party representatives in completing any required service and maintenance, repairs and installation of EES components, including connectivity to associated communications infrastructure.

1.1.4 The Contractor shall supply all material, (not furnished by the Government), unless otherwise instructed in an individual Task order. The contractor shall provide labor and equipment as necessary and is required to implement and complete the required tasks. The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of service provided.

The contractor may use Privately Owned Vehicles with proper markings in the performance of this contract. These vehicles will be furnished at no additional cost to the Government. These vehicles are subject to search while on the premises of the installation and at any of the installation access points. All drivers gaining access to the installation must show a valid driver’s license. The contractor will furnish sufficient hand tools, safety items, and equipment to fully comply with the terms of the contract. The contractor shall provide all Test, Measure and Diagnostic (TMD) equipment and other test equipment to install and maintain ESS systems, components and communications infrastructure.

1.1.5 CLOSED CIRCUIT TELEVISION (CCTV) CAMERA: The contractor shall provide semi-annual service and maintenance to existing CCTV components, including but not limited to, CCTV camera system, head-end equipment and software, workstation hardware and software, monitors, transmitting and receiving devices, and storage arrays. The current CCTV equipment manufacturer consists of Pelco and Bosch components, and includes pan-tilt-zoom (PTZ) cameras, fixed cameras and storage arrays. Certificate to maintain existing software must be obtained within 45 calendar days after award.

1.1.6 ELECTRONIC ACCESS CONTROL SYSTEM (EACS): The contractor shall provide semi-annual service and maintenance to existing EACS components, including but not limited to, controllers, power supplies, workstation hardware and software, and associated card readers. The contractor shall upgrade the current EACS to Federal Information Processing Standards (FIPS) 201-2 compliant software, controllers and card readers, when required. Certificate to maintain existing software must be obtained within 45 calendar days upon awarding contract. The contractor shall also provide service and maintenance to existing card readers and auto gate loop sensors and lasers located on all entry gates across the ERDC.

1.1.7 ROUTINE SERVICE ORDERS: All task orders will be completed by the assigned due date.

All service orders will be assigned to the contractor by the task order representative. The contractor shall install, test, maintain, and ensure operability as prescribed by service order of all ESS components. For services not covered under this contract, the contractor shall provide a written estimate of required services and components to the Government Contracting Officer Representative (COR) for approval.

1.1.8 EMERGENCY SERVICE ORDERS: The Contractor shall be required to respond to emergency repairs within 4 hours of notification for all four (5) ERDC locations.

1.1.9 RESTORATION TIME: Restoration time for emergency maintenance shall not exceed 24 hours. Any system loss which occurs and affects services will be treated as priority for restoration.

The Government will determine priority for restoration.

1.1.10 INSTALLATION PROJECTS: The Government reserves the right to specify the method and components for installation of a project.

1.2 CONTRACTOR PERSONNEL.

1.2.1 GENERAL: The Contractor(s) shall provide experienced and qualified personnel with the necessary skillsets to perform the work identified. The contractor employees working on this task order/contract shall be able to perform, in their field, at a high level of performance at the commencement of their employment. Meaning that contractor employees must have the education, training, certifications, and experience to perform the duties required. All contractor personnel shall be able to read, write, speak and understand English, shall possess good written and verbal communication skills, and be a U.S. Citizen. Upon awarding contract, contractor shall verify that their employees meet the criteria outlined below. The Government reserves the right to request any corroborating documents such as resumes, training certificates, etc.

1.2.2 Contract Management: The contractor shall establish processes and assign appropriate resources to effectively administer the requirements. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have an on-site, appointed in writing, single point of contact between the Government and Contractor personnel assigned to execute contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement. The contractor shall respond to Government requests to correct deficiencies in performance in a within 8 working hours upon receiving notification from the COR.

1.2.3 SUBCONTRACT MANAGEMENT: The contractor shall be responsible for any subcontractor management necessary to integrate work performed regarding this requirement and shall be responsible and accountable for subcontractor performance for this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflicts of Interest considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or COR.

1.2.4 CLEARANCES: In accordance with AR 308-5 and AR 380-67, contractor(s) and sub-contractors(s) shall be determined trustworthy as a result of a favorable completion of a National Agency Check or NACI. The contractor shall provide all information required for background checks or background investigation.

1.2.5 MAINTENANCE PERSONNEL: All personnel must have specialized experience with CCTV and Access Control equipment/systems. Personnel must also have experience with communications inside wiring, to include, but not limited to category (CAT) 5/6/6A twisted pair, multimode and single mode fiber.

1.2.5.1 Contractor personnel working on CCTV will be Bosch and Pelco certified technicians and have experience in installation and maintenance of CCTV’s, servers and viewing software.

1.2.5.2 Contractor personnel working on access control systems will be certified in both Continuum and Galaxy systems, including FIPS 201/202 compliant systems.

1.3 QUALITY ASSURANCE:

1.3.1 INSPECTION: The Government shall monitor the Contractors performance under this contract in accordance with the Government QASP. The Government reserves the right to utilize other methods, as necessary, to assure the Contractor’s compliance with the terms and condition of this contract.

The Government may inspect services provided by the Contractor both during and/or after performance is complete. If the Government identifies any performance deficiency, the Contractor will be advised of the deficiency as soon as possible. All such notifications will be confirmed in writing with the Contractor by the Government. Such information will be made only to the Contractor or his/her designated onsite superintendent and not to any other agent, employee, or subcontractor. Upon receipt of such notification, the Contractor shall correct the deficiency within the time specified by the COR. However, in the event that the deficiency represents a hazard to health or safety or it serves to jeopardize operational continuity, then corrective actions shall proceed immediately and continue uninterrupted until the correction is affected. In all cases, the correction of performance deficiencies shall not in any way adversely affect other contact performance.

1.3.2 DELIVERABLES: The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the Government. Deliverables will typically fall within enclosure 3 of QASP and be specified in individual task orders.

1.3.3 PERFORMANCE: Locations of Delivery/Performance: The locations for services under this contract include, but are not limited to, the US Army Corps of Engineers (USACE), Engineer Research and Development Center (ERDC), 3909 Halls Ferry Rd, Vicksburg, MS; ERDC Construction Engineering Research Laboratory (CERL), 2902 Newmark Dr., Champaign, IL; ERDC Cold Regions Research and Engineering Laboratory (CRREL), 72 Lyme Rd, Hanover, NH; ERDC Geospatial Research Laboratory (GRL), 7701 Telegraph Rd, Alexandria, VA; ERDC CHL Office, 1261 Duck Rd, Kittyhawk, NC.

Performance Objective

Performance Standard and Acceptable Quality Level (AQL)

Surveillance Method/Measure

1. Service and Maintenance for all Electronic Security Systems (ESS).

1.a Contractor shall perform semi-annual service and maintenance of ERDC ESS and related Communications Equipment.

Based upon feedback from the COR, systems operating normally. 100% inspection upon completion of each task order.

COR and Review of produced reports

1.b Contractor shall respond to non-emergency issues within 8 hours upon notification during normal working hours, and 16 hours upon notification, during non-duty hours.

Based upon feedback from the COR, contractor responds in accordance with required time. 100% inspection upon completion of each task order.

COR and Review of produced reports

1.c Contractor shall perform semi-annual service and maintenance of existing Close-Circuit Television (CCTV) systems throughout ERDC.

Based upon feedback from the COR, systems operating normally. 100% inspection upon completion of each task order.

COR and Review of produced reports

1.d Contractor shall perform semi-annual service and maintenance of existing Electronic Access Control Systems (EACS) throughout ERDC.

Based upon feedback from the COR, systems operating normally. 100% inspection upon completion of each task order.

COR and Review of produced reports

1.e Contractor shall ensure Emergency Service Orders are completed in accordance with customer requirements.

Based upon feedback from the COR, contractor responds in required time. 100% inspection upon completion of each task order.

COR and Review of produced reports

1.f Contractor shall respond to Emergency Service Orders within 4 hours of notification 24/7.

Based upon feedback from the COR, contractor responds in required time. 100% inspection upon completion of each task order.

COR and Review of produced report

1.g Contractor shall ensure Completion of emergency service and Maintenance shall not exceed 24 hours.

Based upon feedback from the COR, contractor responds in required time. 100% inspection upon completion of each task order.

COR and Review of produced report

1.h Contractor shall ensure Completion of routine repairs and installations are completed in accordance with service order requirements..

Based upon feedback from the COR, contractor responds in required time. 100% inspection upon completion of each task order.

COR and Review of produced report

1.i Monthly Submittal of Deliverables Based upon feedback from the COR, deliverables listed in PWS by due date. 100% inspection upon completion of each task order.

COR and Review of produced report

2. Incentives/Decentives Performance report input into CPARS report

The Government shall monitor the Contractors performance under this contract in accordance with the Government QASP. The Government reserves the right to utilize other methods, as necessary, to assure the Contractor’s compliance with the terms and condition of this contract.

The Government may inspect services provided by the Contractor both during and/or after performance is complete. If the Government identifies any performance deficiency, the Contractor will be advised of the deficiency as soon as possible. All such notifications will be confirmed in writing with the Contractor by the Government. Such information will be made only to the Contractor or his/her designated onsite superintendent and not to any other agent, employee, or subcontractor. Upon receipt of such notification, the Contractor shall correct the deficiency within the time specified by the COR. However, in the event that the deficiency represents a hazard to health or safety or it serves to jeopardize operational continuity, then corrective actions shall proceed immediately and continue uninterrupted until the correction is affected. In all cases, the correction of performance deficiencies shall not in any way adversely affect other contact performance.

1.3.4 NOTICE REGARDING LATE DELIVERY/PERFORMANCE: The contractor shall notify the COR in writing as soon as it becomes apparent that a scheduled delivery/performance will be late.

The contractor shall include in the notification the rationale for late delivery/performance, the expected date for the delivery/performance, and the project impact. The COR will review the documentation, coordinate a new delivery/performance schedule and notify the contractor.

1.3.5 INSPECTION/ACCEPTANCE: The COR is responsible for inspection and acceptance of all deliverables provided under this contract. Originals and copies of all correspondence that require Government certification and signature shall be delivered to the COR.

1.4 ADMINISTRATIVE:

1.4.1 GENERAL: The contractor shall furnish labor services equipment, materials for voice, video and data communication networks which operate over fiber-optic, copper, coaxial, Ethernet, security systems products and video cabling infrastructure at all U.S. Army Corps of Engineer, Engineer Research and Development Center locations. The contractor is required to be familiar with and adhere to all applicable United States Army Corps of Engineers, United States Army and Department of Defense rules, policies, regulations and procedures.

1.4.2 ACCESS AND GENERAL PROTECTION SECURITY PROCEDURES:

All contractors and associated subcontractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the Government representative). Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and or/local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) change at any installation or facility, the Government may require changes in the contractor’s security requirements and process.

1.4.3 REQUIRED ESCORT: All contract employees, including sub-contractor employees who are not in possession of an appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive material and/or sensitive or restricted areas.

1.4.4 HOURS OF OPERATION: Contractor personnel shall conform to the duty hours set by the Installation Commander, and task order representative. All overtime requirements shall be approved through the task order representative. All routine (non-emergency) service calls will be serviced within 8 hours on notification (M-F) and within 16 hours (holidays, weekends).

Emergency calls shall all be responded to within 4 hours of notification regardless of time or day.

Service and repair shall be scheduled during normal operating hours M-F 8am – 4pm, unless otherwise specified by the customer. Contractor may stagger personnel to accommodate work during normal duty hours.

1.4.5 TRAVEL: Travel may be required to fulfill the requirements of this task order. Contractor travel must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all contractor travel unless a higher rate is approved by the KO. The contractor shall ensure that the requested travel costs will not exceed what has been authorized in the task order.

The contractor’s invoices for travel shall be submitted within 5 days, and not later than 30 days, upon completion of work.

2. CONTRACTOR FURNISHED PROPERTY:

The contractor shall furnish all property which is necessary to perform the requirements of this task order. Contractor furnished property shall be compatible with existing government systems.

2.1 VEHICLES: The contractor shall provide sufficient vehicles to perform the services of this task order. The contractor may use Privately Owned Vehicles with proper markings in the performance of this contract. These vehicles will be furnished at no additional costs to the government.

2.2 EQUIPMENT AND TOOLS:

2.2.1 The contractor shall furnish sufficient hand tools, safety items, and equipment to fully comply with the terms of this task order.

2.3 TEST MEASUREMENT AND DIAGNOSTIC (TMD):

2.3.1 The contractor shall provide all TMD and other test equipment required to install and maintain the ESS.

2.3.2 The contractor shall conduct a comprehensive CCTV functions check on a semi-annual basis. System function test reports will be provided to the task order representative prior to any maintenance being conducted.

2.3.3 The contractor shall conduct a comprehensive Access Control System functions check on a semi-annual basis. System function test reports will be provided to the task order representative.

3 TRAINING:

3.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installation, facilities and controlled access to areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contractor, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:

http://jko.jten.mil/courses/atl1/launch.html.

3.2 Required Common Access Cards (CAC): The contractor and all sub-contractor(s) employees will be issued a Common Access Card (CAC) only if duties involve one of the following:

(1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures. Contractor(s) shall complete all additional required training to obtain a CAC.

3.3 Suspicious Activity Reporting Training: The contractor and all associated sub-contractor(s) shall receive a brief/training (provided by COR) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behaviors to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

3.4 OPSEC Training: All new contractor employees will completed Level I OPSEC training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR within 5 calendar days of completion of training. OPSEC awareness training is available at the following website:

http://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operation-security.html.

3.5 Threat Awareness Reporting Program: All new contractor employees will complete annual Threat Awareness and Reporting Program (TARP) Training provided by a Counterintelligence Agent IAW AR 381-12. The contractor shall submit certificate of completion for each affected contractor and subcontractor employee(s) or a memorandum for the record, to the COR within 5 calendar days after completion of training.

3.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DOD IA awareness training before issuance of network access and annually thereafter.

3.7 iWATCH Training. The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

3.8 Specialized Training: In addition to all required Government mandated training for contractors, the contractor shall provide any training necessary to ensure that contractor personnel are technically qualified to perform the services within this SOW. The contractor shall provide all necessary training to contractor personnel performing work as described herein at no additional cost to the Government.

3.9 Additional Training Requirements: Any additional training requirements that become mandated by DoD, USACE, or local ERDC Commander shall be completed within 30 calendar days of notice and results reported to COR NLT 5 calendar days after the completion of the training.

4. SUBCONTRACTOR: Offeror may provide potential subcontractors to assist in emergency work at satellite locations. All subcontractors shall have the same certifications and similar experience as the contract awardee.