B.01.01 - COMBINED SYPNOSIS .pdf

W912HN20Q5007

Section A - Solicitation/Contract Form

COMBINED SYNOPSIS/SOLICITATION

This notice is being posted as an avenue to provide Request for Quotes, W912HN20Q5007. This is a solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information in this notice. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION;

QUOTES ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. This is a 100% Small Business Set- aside. The NAICS code is 721211with a standard of $8M. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular 2020-04.

Title of Requirement: 2020 -2022 Park Attendants for Thurmond Lake

Description of Requirement: The contractor shall provide Park Attendants Services for One (1) position at a specific location. The Government will award no more than one (1) Park Attendant position to any offeror(s).

Please see the detailed Statement of Work attached for the full description of the requirement.

Submission Requirements: Quotes are due no later than 11:00 AM, EASTERN TIME, 10 February 2020.

Quotes should be emailed to Contract Specialist, Hector L. Sierra-Almedina, at hector.l.sierraalmedina@usace.army.mil. Please courtesy copy, Whittni C. Hiscox at Whittni.C.Hiscox@usace.army.mil

Quotes may also be mailed to:

U.S. Army Engineer-Savannah District Attn:

CECT-SAS-E (Hector L. Sierra-Almedina) 100 West Oglethorpe Avenue Savannah, Georgia 31401-3640

What to Submit: Return pages 2-9 filled out.

Basis for Award: The award will be made to the lowest priced, responsible, responsive quote, with a responsibility determination that meets or exceeds the requirements stated in the Letter of Instructions. This is in accordance with Federal Acquisition Regulations (FAR) 52.212-2, Evaluation – Commercial Items, and FAR 9.104.

The Government reserves the right to cancel this solicitation.

CONTRACTOR INFORMATION SHEET

**THIS SHEET MUST BE COMPLETED and RETURNED WITH YOUR BID

PACKAGE**

PRIMARY CONTRACTOR – Person Listed in www.SAM.gov (all fields required)

NAME:________________________________________

Cage Code________________________SSN in SAM.gov:____________________

Phone Number(s):__________________ Yrs of Experience:___________________

E-mail:__________________________________ Age:_______

Health (circle one):

Excellent Good Under Dr. Care Need Assistance Poor

PARTNER (All fields required)

Name:_____________________________ Yrs Experience:____________________

E-mail:__________________________________ Age:_________________

Health (circle one):

Excellent Good Under Dr. Care Need Assistance Poor

NOTE: A signed statement from each individual’s physician regarding each bidder’s current state of health must be provided at orientation/training. The statement must be on the letterhead of the physician’s office.

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 153 Days Modoc Campground

Base Year: 17 March 2020 to 5 October 2020.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

NET AMT

0002 153 Days OPTION Modoc Campground

Option Year 1: 16 March 2021 to 4 October 2021

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0003 153 Days OPTION Modoc Campground

Option Year 2: 15 March 2022 to 3 October 2022

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0004 142 Days Petersburg Campground

Base Year: 24 March 2020 to 28 September 2020.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0005 142 Days OPTION Petersburg Campground

Option Year 1: 23 March 2021 to 27 September 2021

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0006 142 Days OPTION Petersburg Campground

Option Year 2: 22 March 2022 to 26 September 2022

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0007 153 Days Ridge Road Campground

Base Year: 17 March 2020 to 5 October 2020.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0008 153 Days OPTION Ridge Road Campground

Option Year 1: 16 March 2021 to 4 October 2021

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

0009 153 Days OPTION Ridge Road Campground

Option Year 2: 15 March 2022 to 3 October 2022

NOTE: The requirements in DFARS 252.211-7003, Item Identification and Valuation, are applicable for this line item. The contractor shall provide DoD

Section C - Descriptions and Specifications

DESCRIPTIONS AND SPECIFICATION

PRIVACY ACT STATEMENT

AUTHORITY: 26 U.S.C. §6041, §6041A, and §6050M; 26 U.S.C. §6109; 31 U.S.C. §7701(c) and §3325(d); 48 CFR, Part 4 (FAR 4.904); 48 CFR, Part 52 (FAR 52.204-3).

PRINCIPAL PURPOSE(S): To obtain a Park Attendant / Gatehouse Attendant or Caretaker Contractor’s TIN/Social Security Number and other personal information required by the above referenced authorities to allow reporting by the Federal Government of payments made to said Contractor within the line and scope of his/her contract as a Park / Gatehouse Attendant or Caretaker at one of the United States Army Corps of Engineers (USACE), Savannah District projects. Savannah District asks for such information to be submitted via the herein Contractor Information Sheet as part of a quote package in response to a solicitation for Park / Gatehouse Attendant or Caretaker Services.

ROUTINE USE(S): This Form and the information contained herein will be disclosed as generally permitted under 5 U.S.C. 552a(b), the Privacy Act, and specifically will be disclosed to those Federal Government agencies/entities requiring said information for Government purposes; i.e. the Internal Revenue Service, the Finance Center for the USACE located in Millington, Tennessee, Contracting Officers and Representatives assigned to said Contract, and employees of the individual Project(s) where the Contractor is chosen to work. Information contained in this Form will be protected pursuant to the Privacy Act, and within the USACE, will only be disclosed to those persons having the authority within the scope of their employment/positions to collect and utilize said information.

DISCLOSURE: Disclosure of the information requested in this form by the Contractor is voluntary. However, failure to provide all the requested information will hinder and/or delay evaluation of the quote package, and may result in award of said Contract to another Contractor.

FALSIFYING INFORMATION: Disclosure of the information requested in this form by the contractor is voluntary. However, falsifying could result in the loss of the contract and a ban from other Government contracts.

PREVIOUS EXPERIENCE AT GATEHOUSE: (Dates, Location, Supervisor, Phone #)

OTHER WORK EXPERIENCE(S): (Attach resume for both persons with bid submittal) Person #1 Person #2

NRRS/COMPUTER EXPERIENCE (Check all that apply)

Person #1 Person #2

Cash Register/Money Counting ☐ ☐

NRRS Software (Park Office, ORMS, Field Mgr) ☐ ☐

General Computer Experience ☐ ☐

Offeror 1_________________________________________ Offeror 2 ____________________________ (Print Name) (Print Name)

(Signature) (Print Name)

TP-T-1.1, GENERAL INFORMATION

TP-T-1.1.1, Campgrounds under Contract:

This contract provides Gatehouse Attendant services for Petersburg Campground and Gatehouse Attendant Services with additional Caretaker Services for Modoc and Ridge Road Campground.

TP-T-1.1.2, Age:

For positions of Attendant, contractor must provide a two (2) person team, at least the legal age of majority in the state where the work will be performed.

TP-T-1.1.3, Scope of Work:

Services to be accomplished under this contract shall be in accordance with the Scope of Work in this contract and in the Park Attendant Handbook, provided during orientation.

TP-T-1.1.4, Ability:

Individuals must be physically and mentally capable of performing the contractual responsibilities specified here and in local policies provided at the project, for the duration of the contract. Potential contractors for positions of Gatehouse Attendant must possess basic computer skills (ability to operate preinstalled programs on a government-furnished computer, through the use of a keyboard and/or mouse).

TP-T-1.1.5, Supplies:

The Gatehouse Attendant will be required to furnish all labor, equipment, fuel, transportation, tools, and office supplies (except as otherwise noted herein as Government furnished) necessary to provide the specified services for the duration of the contract.

TP-T-1.1.6, Contracting Officer:

The term “Contracting Officer” (KO) means the person having authority to enter into, administer, or terminate contract and make related determinations and findings. KOs are responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract and safeguarding interests of the United States in its contractual relationships.

The term “Contracting Officer’s Representative” (COR) shall be a person or persons at the field locations designated by the Contracting Officer. The COR represents and reports to the Contracting Officer.

Campground Contract Year

Start Date

End Date

Actual Days of Work

Modoc Base Year

Mar

Oct

Option Year 1

Mar

Oct

Option Year 2

Mar

Oct

Petersburg Base Year

24 Mar 28 Sep

Option Year 1

Mar

Sep

Option Year 2

Mar

Sep

Ridge Road Base Year

17 Mar 05 Oct

Option Year 1

16 Mar 04 Oct

Option Year 2

Mar

Oct

TP-T-1.1.7, Terms of Contract / Duty Hours:

The terms of the contract and duty hours are specified in TP-T-2.1: Scope of Work and TP-T-2.3: Schedule of Operation.

TP-T-1.1.8, Past Performance:

All contracts shall be awarded to the lowest priced, responsible, responsive bidder, with a responsibility determination made in accordance with Federal Acquisition Regulations (FAR) 9.1, and specifically 9.104-3(b) satisfactory performance record.

Bidders shall submit with their bid, the following information to aid in the determination of responsibility:

(1) Location, Name, General Description (Scope of Work) of at least three (3) to a maximum of five (5) contracts for similar size; complete with monetary value, and completion date.

(2) If unable to comply with above, at least three (3) to a maximum of five (5) previous work related experience(s) within a similar industry (customer service, management, operations, etc).

(3) Point of contacts (names and telephone numbers) for all submitted references, so individuals may be contacted for verification.

(4) Any supporting documentation detailing past performance within a similar industry, specific to skills in areas of customer service, gatehouse operations, computer experience, NRRS software experience (Park Suite, Field Manager, ORMS, Active Works), management experience, financial experience, etc.

TP-T-1.1.9 Security:

TP-T-1.1.9.1 Access and General Protection/Security Policy and Procedures:

All contractor and all associated sub-contractor employees shall comply with applicable installation, facility, and area commander installation/facility access procedures and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for a background investigation to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

TP-T-1.1.9.2 Pre-screen candidates using E-Verify Program:

Contractor personnel are required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer Representative and shall become part of the official contract file.

TP-T-1.2, PRE-WORK CONFERENCE

TP-T-1.2.1, Schedule:

All contractors shall attend a required pre-work conference. The pre-work conference will establish the line of authority and Government procedures for contractual and administrative duties, user fee collection, and other work related matters, including customer service and conflict management training. Pre-work conference will begin at 8:00 am and conclude no later than 3:00 pm, with a one-hour lunch break, as indicated in the tables below.

Contractors will be paid for orientation and training based on their bid.

Attendants must bring the following items to Pre-Work Conference:

Bonds (see section TP-T-1.5.4 Bonds ) Proof of Insurance for motor vehicles Driver’s License

Doctor’s clearance for work Copy of Signed Contract

Scheduled Training Days

The contractor must attend all dates for Pre-Work Conference

TP-T-1.2.2, End of Season Campground Closure and Check-out:

Attendant check-outs will be scheduled at the end of the duty period of performance in accordance with TP-T-1.1.0, General Information (Contractor Duty Performance Periods) and based on contractor work schedules.

Check-out procedures are as follows: Gatehouses should be left clean and all personal items should be removed.

Computer equipment should remain connected. Attendants should create a final deposit and have the last Deposit Summary envelope ready for pick-up. All equipment should be accounted for and the property release form should be signed. All keys, User Fee and Annual Pass books, logs, and stickers shall be accounted for and turned in to the campground coordinator.

TP-T-1.3, LIVING AREA and GATEHOUSE MAINTENANCE

TP-T-1.3.1, Authorized RV Unit:

The contractor shall furnish a factory-build, self-contained recreational vehicle (RV) of the travel trailer or motor home type in good working condition, to serve as temporary living quarters for the duration of the contract.

TP-T-1.3.2, Unauthorized RV Unit:

Pick-up truck shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted buses, or other RVs that do not meet requirements will not be acceptable.

Note: The contractor team shall be sole occupants of their site. Family members and friends will not live with or reside with the contractor.

TP-T-1.3.3, RV Site:

One (1) full hook-up RV site/pad will be provided for each contractor at their location of work. For those campgrounds that have more than one contract, park attendant pads will be designated by the Contracting Officer Representative (COR) or other authorized representative, based on contract letter awarded. The contractor shall maintain their RV site and gatehouse in a clean and sanitary condition at all times. Attendants shall leave the site in the same or better condition as when they arrived.

TP-T-1.3.4, Pets:

No livestock will be allowed on US Army Corps of Engineers property. Pets, as approved by the Government Representative, shall be on a leash no longer than six (6) feet in length or confined at all times. Contractor shall restrain pets to prevent contact with visitors. Except for service animals, pets are prohibited in or near the gatehouse. Contractors shall be responsible for daily cleanup and proper disposal of pet waste. The COR may require the removal of pets that are disruptive and impact park operations (barking dogs, aggressive behavior, etc.).

Contractors shall keep pets clean, free of foul odors and have all vaccinations current and maintain current records.

Contractors shall be liable for any damage to government facilities, damage to park visitors’ property, or personal injuries caused by their pets. Failure to comply with these provisions could result in termination of the contract.

MODOC, PETERSBURG, RIDGE ROAD

PRE-WORK CONFERENCE

2020 2021 2022

24-25 March

23-24 March

22-23 March

TP-T-1.3.5, RV Personal Property:

No washers, dryers, deep freezers, or excessive personal items will be permitted around contractor’s site, in or around storage sheds, or inside the gatehouse.

TP-T-1.3.6, Government Property:

Gatehouses are Government property and a place of business and must be treated as such. Items may not be placed on the walls, interior or exterior, unless approved by the Chief Ranger, Recreation Section, or his / her representative. All personal items (radios, televisions, microwaves, coffee machines, etc.) must be approved by the Chief Ranger or his / her representative. No cooking appliances of any kind except a microwave or coffee pot will be placed in or around the gatehouse. Personal satellite dishes or antennas will not be installed on or around the gatehouse unless approved by the Chief Ranger, Recreation Section or his/her representative.

TP-T-1.3.7, Gatehouse:

The Attendant will maintain the gatehouse building interior and exterior, including all computer equipment and cables, floors, counters, light fixtures, interior and exterior walls, windows, eaves, restroom, walkways, sidewalks, etc. to maintain a clean and professional appearance for all customers. Attendants will police the immediate area of the gatehouse and park entrance for litter. Attendants shall furnish a garden hose and will be required to water plants, shrubs, and flowers and also remove weeds in the median and entrance areas. This is a place of business, so plants and flowers will not be in excess as to make the area look unprofessional. The cleaning of the gatehouse and maintenance of above mentioned ground areas shall be completed on a weekly basis

TP-T-1.3.8, Supplies:

Attendants will furnish all office supplies (pens, pencils, stapler, tape, post-it notes, etc.).

TP-T-1.3.9, Internet Service:

Attendant duties require internet access for Recreation One Stop software. Internet connection, email accounts, and all other internet related activities by gatehouse attendants will be limited to work-related use only. Computer policy and rules will be covered during the pre-work conference and will be strictly enforced for the duration of the contract. All attendants will be required to sign an acknowledgement that they have been advised and understand the internet policy. Contracts may be terminated for inappropriate and / or unlawful use of government provided internet.

TP-T-1.4, VISITORS

TP-T-1.4.1, Visitors:

All visitors that wish to stay as guests of the Attendant will be required to lodge in the contractor’s RV (maximum of 14 days) or, if in their own campers, will be required to park at a campsite and pay the regular camping fee for that site.

TP-T-1.4.2, Hook-up:

No visitors shall be allowed to use the contractor hook-ups at any time.

TP-T-1.4.3, Reserving Sites:

Attendants will not save any sites for relatives, friends, acquaintances, or guests. The contractor must also ensure that none of his / her guests, visitors, relatives, etc. remain for any prolonged period of time (15 minutes or more) within the gatehouse or immediate premises.

TP-T-1.4.4, Minors:

The Attendant may not have minors in their care for the duration of the contract at the campground. No baby-sitting is allowed in or at the gatehouse or campground.

TP-T-1.5, USER FEES

TP-T-1.5.1, Handling of Fees:

Attendants will be required to handle user fees for reservations and point of sale items within the campground as directed by the Contracting Officer Representative, Chief Ranger, or his/her authorized representative. Attendants will be required to mail deposits of all user fees collected to Recreation One Stop (R1S), including the purchase of money orders, as needed, on a weekly basis. Deposits will be created using the R1S system and contractors will be expected to provide supporting documentation with deposits as required.

TP-T-1.5.2, Documentation:

Attendants will be required to prepare and submit all monies and appropriate documentation / paperwork to R1S as well as a copy of all documentation, paperwork, and monies to approved locations. Attendants shall track sales of USACE Annual Passes and America the Beautiful Passes using a spreadsheet to easily identify how many of each type sold and type of payment used for purchasing to allow for remittance of fees to be effectively calculated. Pass tracking sheets will be turned in weekly with weekly finance reports. Attendants must retain a copy of all paperwork for a minimum of 120 days after the completion of their contract. Attendants are responsible for the cost of envelopes, money orders, postage, certified mail receipt, etc. to send monies, paperwork, and documentation to R1S.

TP-T-1.5.3, Copies:

Specific guidelines concerning the collection and transmittal of fees are covered in the Attendant Handbook and will be addressed pre-work conference. Designated representatives will pick-up copies of all financial paperwork.

TP-T-1.5.4, Bonds:

Army regulations require contractors, contractors’ employees, and all associated sub-contracts’ employees who collect fees to be fully bonded or insured to protect the government against theft, misappropriation, or loss of Government funds and/or property under control of the contractors. The contractor is required to furnish to the Contracting Officer proof of such a bond in the minimum amount of $5,000.00. The contractor shall not begin performance until proof of such a bond is furnished. NOTE: If you obtain one bond, all persons must be listed on the single bond.

The attendant has the option, instead of furnishing a surety or sureties on the bond, of the following:

Depositing certain United States bonds or notes in an amount equal to their par value to the penal sum of the bond.

Furnishing a certified or cashier’s check, bank draft, post office money order, or currency, in an amount equal to the penal sum of the bond.

Furnishing an irrevocable, unconditional letter of credit.

These services are available through a local insurance company or bank. If unable to locate a source, please contact the Campground Coordinator of Thurmond Lake at phone number 1-800-533-3478, ext. 1126 or the Chief Ranger of Recreation at ext. 1121.

TP-T-1.6, UNIFORM DRESS and PERSONAL APPEARANCE

TP-T-1.6.1, Uniform:

Attendants shall provide khaki colored long pants, shorts, or skirts with a white collared button down long or short sleeve shirt or blouse. White polo type shirts are also acceptable. No jeans will be permitted. Any headgear worn by the contractor while on duty must be a baseball type cap that is beige in color. Shoes shall be worn at all times and not consist of sandals, flip-flops, or open-toed shoes.

TP-T-1.6.2, Patches:

The Government will provide a maximum of 10 identification patches per contract. It shall be the attendant’s responsibility to sew the patches to shirts, blouses, and hats.

TP-T-1.6.3, Nametag:

All Attendants shall wear Government furnished nametags while on duty. The desired name for the nametag will be collected at the orientation. The nametags shall be worn above the left shirt or blouse pocket if pin type or around the neck on a plain lanyard if badge type.

TP-T-1.6.4, Appearance:

All clothing shall be neat and clean so as to present a professional image to our customers. The uniform shall be worn at all times during gatehouse hours while attendants are on duty.

TP-T-1.7, ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1, Alcohol:

At no time are the contractors permitted to possess or consume beer, wine, or other alcoholic beverages in the park while on or off duty.

TP-T-1.7.2, Weapons:

Contractors will not carry or possess firearms in the park. The exception to this will be storage in RV of firearms used for hunting in approved areas. Objects that would be considered weapons will not be displayed at any time during the term of this contract.

TP-T-1.7.3, Smoking:

Smoking will not be permitted within the gatehouse or 10 feet immediately surrounding the entire gatehouse.

Contractors are to be discrete if using tobacco products. Violations of these provisions may result in immediate termination of contract.

TP-T-1.8, GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1, Attendant RV Site:

The Government will designate and provide for the attendants a camping site with electric, sewer, and potable water service connections. Occupancy of the site is limited to the contractor’s recreational vehicle or camping unit and personal vehicle(s)/vessel(s) only. No excessive amount of personal items will be on the site to give the site a cluttered appearance. Contractor campsites will not be renovated or otherwise modified to accommodate a particular RV / camping unit. Existing sites are suitably sized to accommodate vehicles up to 45’ in length.

TP-T-1.8.2, Telephone:

The Government shall provide one business line with telephone number. This line runs to both the gatehouse and the Attendant’s RV site. The Government is responsible for the monthly payments of the telephone bill. The Government shall provide a telephone in the gatehouse and a phone receptacle at the contractor’s RV site. The contractor shall provide a telephone for use in their RV. The contractors will not accept collect calls or make personal long distance phone calls, (unless billed to a personal phone or calling card). The contractor will maintain a log of all long distance calls made and submit it to the lake office upon request. All calls, local or long distance, shall be limited to a reasonable amount of time.

TP-T-1.8.3, Computer Equipment:

The Government will provide a computer, printer, credit card equipment, other necessary hardware supplies, and a weather radio at each gatehouse. The attendants will be held liable for all equipment and supplies issued by the Government that is lost, damaged, and/or misplaced due to carelessness or negligence. All equipment will be signed for by the attendants on a hand-receipt. One (1) answering machine will be used on the Government provided phone line located in the gatehouse. The Attendants are responsible for checking and properly following up on all messages during their shift, as indicated on the work calendar handed out at orientation/training.

TP-T-1.9, PAYMENT

TP-T-1.9.1, Pay Request / Invoice:

It is the responsibility of the contractor to ensure that the pay request/invoice for the month the work is performed is submitted to the Project Office by the end of that month. USACE personnel may be authorized to pick-up the pay request invoice upon approval of the Campground Coordinator or Recreation Chief Ranger for Thurmond Lake. All pay request/invoices for the entire season can be turned in the day of orientation to the Campground Coordinator to keep on file for timelier submission.

TP-T-1.9.2, Mailing Address:

The Contractors shall furnish a mailing address to which proof of direct deposit payment remits and other necessary correspondence can be sent. It is the responsibility of the contractor to promptly notify the Chief Ranger or his/her authorized representative of any change in address. No personal mail shall be delivered to or accepted at the project office. It is the responsibility of the contractor to also update their address or other changes in www.sam.gov or with the Savannah District Contracting Office if applicable.

TP-T-1.9.3, Payment:

Payment will be made only for the actual number of days worked. Payment request may not exceed the daily-prorated amount of the contract (amount per day). For example, the amount of the request may not exceed the number of days worked during the month.

TP-T-1.9.4, Absences:

All absences must be approved in advance. The Chief Ranger or his / her authorized representative should be given as much advanced notice as possible about anticipated absences. Contractors will not be paid for approved or unapproved absentee days. An absence by any one or both of the attendants, without prior approval, is grounds for termination of the contract.

TP-T-1.9.5, Final Payment:

The Final Payment voucher will not be paid to the contractor until all funds are reconciled. Any shortage of funds may be deducted from the contractor’s final payment.

TP-T-1.10, TERMINATION OF CONTRACT

TP-T-1.10.1, Contractor Failure:

Failure of the contractor to provide the items and complete services listed in the Contract Specifications, Scope of Work, and the Attendant Handbook will be grounds for termination. Actions in the opinion of the Government to be unbecoming on the part of the contractor will be grounds for immediate termination. These actions include, but are not limited to:

Consumption of alcoholic beverages or intoxication while on duty Use of illegal drugs or controlled substances Use of inappropriate sexual language, conduct, jokes, mannerisms, expressions, cursing or harassment of visitors, customers, other contract personnel, and/or USACE personnel Theft or misuse of supplies, permits, passes, etc.

Inappropriate or illegal use of Government provided computer equipment or internet services Unwarranted physical contact with visitors or USACE personnel Recurring verbal and/or written complaints from visitors, other contract personnel, and/or USACE personnel for excessive control, harassment, rudeness, lack of cooperation, etc.

Resistance to implementation of policies and programs, as directed by Operations Project Manager, or his/her authorized representative(s) Unauthorized possession or discharge of a firearm/weapon while on duty Failure to abide by any provision in Title 36.327, Code of Federal Regulations Theft or improper accounting/handling of user fees collected Discrimination against customers, visitors, other contract personnel, USACE Personnel, on the basis of race, color, religion, sex, national origin, marital status, disabilities, etc.

Violations of public health and safety, including smoking in the gatehouse

Failure to maintain a neat, clean, well-groomed personal appearance Inability to perform duties and job responsibilities in accordance with the Contract Specifications, Scope of

Work, and Attendant Handbook

TP-T-1.10.2, Unforeseen Closure of the Campground:

Contracts may be terminated if the Government determines the contractor’s services are no longer required due to unforeseen closures of the campground or its major facilities (e.g.: beach, boat ramp, restroom, campground).

Unforeseen closures may include, but are not limited to, closure resulting from budget constraints, management changes, natural disasters, floods, storm damage, infrastructure failure, and/or previously unknown safety hazards.

In the event of a partial or full Government shutdown, the contractor may not be paid for the days he / she does not work if the campground is closed. In addition, if the camping season is shortened, the contractor may not be paid for the days he or she does not work if the campground is not open for the full number of days listed in the contract.

TP-T-1.10.3, Duty of the Contractor to Finish the Contract:

The Contractor may not terminate this contract. The contract may be subject to re-procurement costs if there is a breach of contract and/or voluntary termination of contract without sufficient cause, or if the contractor fails to complete the contract through the specified term The contractor’s failure to comply with the contract specifications may be grounds for suspension or disbarment for an unspecified period of time, not to exceed three years.

Acceptance of the contract shall be evidence of such knowledge, approval, or acquiescence of all contract specifications.

TP-T-1.11, CAMPGROUND FACILITIES INVENTORY

TP-T-1.11.1, Renovations:

Any renovations, upgrades, remodeling, additions to site/facilities, etc. that may occur at any time during this contract will be acknowledged in writing and signed by both the Government and the Contractor. The Government will not consider any renovation, upgrade, remodel, and/or addition to site/facility as a valid condition or term for negotiating an increase in contract price.

TP-T-2.1 SCOPE OF WORK: GATEHOUSE DUTIES (ALL CAMPGROUNDS)

TP-T-2.1.1, Shifts (5-Days-On/2-Days-Off):

Gatehouse Attendants will provide attendant services twenty-four (24) hours a day, on a five (5) days on two (2) days off schedule

TP-T-2.1.2, 24-Hours:

The twenty-four hour shift begins at 7:00 am each morning and ends at 7:00 am the following morning. Please refer to TP-T-2.3 Schedule of Operations for specific campground gatehouse hours. A work schedule defining days on/off for each campground will be provided to all attendants at the pre-work orientation / training.

TP-T-2.1.3, Contractor Duties and Communication:

All gatehouse attendants are responsible for ensuring that the results of their work performance do not negatively interfere with another contractor’s ability to effectively and productively fulfill their contractor obligations (i.e.: lack of properly entering data into computer, not posting reserved signs, not cleaning the bathhouse, etc.). In addition, all contractors are responsible for ensuring professional and effective communication with the other contractors working at the same campground to ensure consistent operation of the gatehouse and campground. If a misunderstanding, disagreement, conflict, etc. should arise, it is the responsibility of contractors to effectively and professionally try to resolve the issue in a professional and swift manner. If a reasonable resolution cannot be reached by both parties, the Chief Ranger or his/her authorized representative should be notified as soon as possible.

Failure to effectively communicate with the other campground contractor(s) may be grounds for termination of this contract.

TP-T-2.1.4, Email Communications:

Email accounts will be established for all campground gatehouses. Email accounts will be used to communicate between the gatehouse and the Project Office. Contractors will receive updates on work orders and maintenance schedules, public service announcements, tip sheets, and other non-emergency communications. Contractors will notify the Project Office of zero dollar deposits. Contractors are required to check email daily during scheduled work days.

TP-T-2.2, CAMPGROUND ENTRANCE GATE and LAW ENFORCEMENT

TP-T-2.2.1, Entrance Gates:

Attendants will unlock and open entrance gates every morning at 7:00 am and close/lock the entrance gate at 10:00

pm. Attendants will immediately open the park entrance gates to allow campers out of the area for emergencies and/or for those users who request to be let out of the campground. Contractors will also allow entry of emergency or law enforcement personnel at any time including the hours the campground gate is closed and locked (10:00 pm – 7:00 am).

Attendants will also exercise good judgment when dealing with campers and gate closure hours. Campers are not to be told they cannot leave/enter because the gate is closed / closing. Specific policy and rules will be covered during the pre-work orientation and training sessions.

TP-T-2.2.2, Extended Gate Hours:

Attendants may be asked to keep the entrance gate open until midnight during the camping season for various events, such as sporting events, fireworks, special events, etc.

TP-T-2.2.3, Log:

Attendants shall maintain a daily log of time and dates of park activities including, but not limited to: accidents, incidents, emergencies, complaints, and problems. Contractors shall maintain a written record of vehicles entering the park with Courtesy Passes and a separate record of other vehicles entering the park for other purposes (e.g.

maintenance contractors, law enforcement personnel, utility workers, service vehicles, etc.). Logs must be kept and turned over to the lake office monthly or upon request. Contractors shall report complaints and incidents to Ranger on Duty. Attendants may also be required to distribute loaner life jackets, promote water safety, and fill out log sheets to track these activities. Additional logs and tracking forms may also be added throughout the contract season.

TP-T-2.2.4, Combination Locks:

Combination locks may be implemented at campground entrance gates to allow registered campers after hour access between the hours of 10:00 pm and 7:00 am. Attendants will be required to issue new lock combinations to registered campers on a regular basis according to project guidance issued at the pre-work orientation.

TP-T-2.3, SCHEDULED HOURS OF OPERATION

TP-T-2.3.1, Gatehouse Hours of Operation:

All contractors are responsible for proper execution of work and duties in accordance with the following specifications:

Gatehouse Schedule for Modoc, Petersburg, Ridge Road Campground:

Season Period of Performance Modoc and Ridge Road:

Base Year: 17 March 2020 to 05 October 2020.

Option Year 1: 16 March 2021 to 4 October 2021 Option Year 2: 15 March 2022 to 3 October 2022

Season Period of Performance Petersburg:

Base Year: 24 March 2020 to 28 September 2020.

Option Year 1: 23 March 2021 to 27 September 2021

Option Year 2: 22 March 2022 to 26 September 2022

GATEHOUSE

SCHEDULE

OPEN CLOSE

Sunday 10 a.m. 6 p.m.

Monday 10 a.m. 6 p.m.

Tuesday Off Wednesday Off Thursday 10 a.m. 6 p.m.

Friday 10 a.m. 8 p.m.

Saturday 10 a.m. 8 p.m.

Holidays 10 a.m. 10 p.m.

TP-T-2.3.2, Holiday Hours of Operation:

Holiday hours of operation for gatehouses will be worked on the following days:

2020: May 25th, July 4th, September 7th 2021: May 24th, July 4th, September 6th 2022: May 30th, July 4th, September 5th

TP-T-2.4, CAMPGROUND TOURS

TP-T-2.4.1, Tours / Log:

Attendants will conduct tours of the entire campground a minimum of four (4) times per day. At least one (1) in the morning, one (1) in the afternoon, one (1) in the evening, and one (1) at the end of shift. Vehicles, golf carts, or scooters are permissible to complete these tours. A complete tour of the area includes checking all campsites, pit toilets, bathhouse(s), playgrounds, beaches, and all other facilities to determine if any maintenance issues have occurred or are developing, and to notify the lake office accordingly. During routine tours, the Attendants shall check for violations such as littering, vehicles parked on the grass or off-site, pets off leashes, lanterns hung on trees, dumping of black or gray water on or around sites, check all facilities for cleanliness and maintenance issues, etc.

All campground tours and findings will be recorded on a patrol log and made available to the lake office upon request.

Additional tours may be necessary at times to inspect for maintenance issues or other complaints reported by campers, overdue check-outs, after storms, high water, etc.

TP-T-2.4.2, Reporting Violations:

Attendants will promptly report campground disturbances, violations of regulations and laws, instances of harassment, lack of cooperation, etc. to Rangers or local law enforcement as appropriate. All major problems will be immediately reported to the lake office or Rangers on patrol. Rangers will handle each situation in accordance with established policy and regulation and attendants will not attempt to direct, manipulate, undermine, oppose, or “second-guess” decisions made by the Ranger. The lake office or Ranger on patrol should be notified anytime Law Enforcement, EMS, or the Fire Department is dispatched.

TP-T-2.4.3, Emergency Messages:

Attendants shall assist in the delivery of emergency messages to registered campers.

TP-T-2.5, PUBLIC RELATIONS and VISITOR ASSISTANCE

TP-T-2.5.1, Attendant Primary Role:

Attendants serve a vital role for USACE campground programs as the frontline to the visiting public. The primary role of an Attendants is to quickly, professionally, and courteously assist all visitors. Their secondary role is to tactfully and respectfully educate customers of the rules and regulations in an attempt to gain compliance.

TP-T-2.5.2, Contractor Conduct:

Attendants will not order, direct, rule and/or regulate enforcement of members of the public. Contractors will not argue with, threaten, harass, or badger uncooperative customers, campers, or visitors. Contractors shall perform their duties within the context of policy and regulations with professionalism befitting a public servant and the

USACE.

TP-T-2.5.3, Life Jacket Loaner Program:

The Attendants are required to promote water safety at every available opportunity. This may include, but is not limited to, a simple water safety message given verbally to every camper registering in the park or handing out promotional water safety items. Attendants may also be required to conduct a life jacket loaner program from the gatehouse.

TP-T-2.5.4, Camp Store:

Attendants may be required to operate a camp store from the gate house. This would include selling no more than a dozen standard camp sundries during gate house hours and tracking and remitting sales through an individual selected by the Campground Coordinator.

TP-T-2.6, CAMPSITE RESERVATIONS

TP-T-2.6.1, R1S:

The Recreation One Stop (R1S) reservation system will provide advance campsite reservation services consisting of receiving reservation requests, bookings, collecting and processing campsite user fees, cancellations, refund requests, transmitting reservation information, and help desk assistance on a daily basis to each individual campground.

The contractor will perform specific duties daily to implement the reservation program at the individual campground. These duties include, but are not limited to, the following:

Receiving/printing daily incoming camper list Maintaining current on-site records Posting/un-posting reserved sites Checking site availability When the campground is full, the Attendants will post “Campground Full” signs on the highway directional signs When requested by Rangers or other office staff, the Attendants will answer questions by phone or in-person about site availability

TP-T-2.6.2, R1S Software Program:

Specific duties involved in R1S software will be covered in the pre-work orientation / training.

TP-T-2.6.3, Making Reservations:

The Attendants will take walk-in and advanced campsite reservations on-site unless otherwise directed by the Chief Ranger or his/her authorized representative. Under no circumstances will the Attendants take advanced reservations, cancellations or changes to reservations over the phone unless otherwise directed by the COR, Chief Ranger, or his/her authorized representative.

TP-T-2.7, GATEHOUSE OPERATION and FEE COLLECTION

TP-T-2.7.1, Gatehouse Duties:

During open gatehouse hours, Attendants will collect required user fees, issue vehicle permits/passes, hand out receipt copies, update all required data in the R1S software program, deposit monies into the safe, and other required functions as covered in the pre-work orientation / training.

TP-T-2.7.2, Manual Operation of Gatehouse:

Permits will be issued in accordance with R1S data or manually using ENG 4457 Camping Permits (fee book) if the R1S system is unavailable for any reason.

TP-T-2.7.3, Gatehouse Closing Procedures:

Upon closing the gatehouse, windows must be closed and secured, blinds drawn and closed, lights turned off, computer and phone lines disconnected from the wall unit, and door(s) locked and secured. The campground gate will be unlocked at 7:00 am and locked at 10:00 pm daily. The gatehouse will be staffed in accordance with section TP-T-2.3 Scheduled Hours of Operation.

TP-T-2.7.4, Brochures:

The Attendants will distribute information (i.e. pamphlets, maps, brochures, Title 36, Rules and Regulations, etc.) to all campers upon registration. Attendants will verbally communicate visiting hours, gate-closure hours, and the lock combination, where applicable, to all registered campers. All park users will be instructed to use developed facilities in accordance with applicable regulations and to park and operate vehicles and campers only in designated areas, pull-offs, and parking and overflow areas.

TP-T-2.7.5 America the Beautiful Passes/USACE Annual Passes At authorized locations, Attendants shall issue Annual Day Use and/or America the Beautiful passes to eligible individuals and complete documentation according to prescribed procedures.

TP-T-2.7.6, Complaints:

At all times, tact, courtesy, and diplomacy shall be exercised whenever dealing with the public. Repeated complaints from the public concerning these requirements will be grounds for termination. Visitor complaints and suggestions for improving the campground shall be submitted to the lake office when received. Major complaints must be reported to the lake office as soon as possible.

TP-T-2.7.6, Recycling:

Attendants will be required to place all paper that can be recycled in a box designated for that purpose in the gatehouse. Rangers or volunteers will pick up the boxes of paper for recycling at regular intervals throughout the season

TP-T-2.8, AUDITS

TP-T-2.8.1, Audits:

All Attendants are subject to unannounced and unscheduled field audits of Government funds, property, computer transactions, change fund, and all fee collection records. In addition, an audit of the contractor’s performance and compliance, as required by this contract, will also be conducted unannounced and unscheduled (i.e. compliance to gatehouse hours of operation, uniform dress policy, Scope of Work, caretaker performance/compliance, etc.). Any discrepancies may be grounds for termination of contract. The COR, Chief Ranger, or his/her authorized representative will conduct all audits.

TP-T-2.9, CONTRACTOR PERFORMANCE and EVALUATION

TP-T-2.9.1, Notification of Deficiencies:

The Attendant shall be notified verbally and/or in writing of any serious or reoccurring minor deficiencies in service, as observed by the Contracting Officer, COR, or other authorized representative.

TP-T-2.9.2, Documentation of Deficiencies:

Written notifications and memorandums for record shall be prepared in triplicate by the COR, Chief Ranger, or his/her authorized representative. The original will become a part of the contractor’s permanent file at the Project

Manager’s Office, a copy will be issued to the Attendant, and a copy will be forwarded to the Contracting Officer noted on the contract document.

TP-T-2.9.3, Correction of Deficiencies:

Upon receipt of notification of deficiency in service, the contractor must immediately correct deficiencies and/or take steps to prevent reoccurrence of the deficiency.

TP-T-2.9.4, Deficiencies of Service:

The Contract Officer, upon receipt of any “Notification of Contract Deficiency” may terminate this contract.

Termination will be based on the seriousness of the deficiency.

TP-T-2.9.5, Safety and Accident Reporting: The contractor will perform all work in safe manner and in accordance with the Corps of Engineers Manual (EM): EM 385-1-1 - "Safety and Health Requirements Manual", revised 30 November 2014.

In the pre work conference, all contractors will be provided with a Safety Indoctrination to include: reporting of accidents; instructions for obtaining first aid and medical treatment; and responsibilities for reporting safety and health deficiencies.

Accident Reporting: All accidents will be verbally reported to the Campground Coordinator, the Recreation, Chief Ranger or COR immediately. The contractor will maintain an accurate record of, and will report all accidents within 24 hours of the occurrence.

TP-T-3.0 SCOPE OF WORK: CARETAKER (Janitorial Duties at Modoc and Ridge Road Only)

TP-T-3.1 Cleaning Schedule:

Contractors at Modoc and Ridge Road campgrounds will schedule the cleaning and servicing of facilities, to ensure no litter or debris remains on site longer than 1-hour if another reservation is incoming or 24-hours if the site will be vacant (reference Appendix B).

TP-T-4.0 CARETAKER RESPONSBILITIES

TP-T-4.1 Proper Execution of Duties:

The Caretaker has the responsibility for proper execution of work and duties, in accordance with the following specifications

TP-T-4.1.1 Supplies:

The Caretaker will, unless otherwise specified, supply all cleaning materials and supplies needed (to include toilet paper) for the cleaning and minor maintenance of each campground. These items are not reimbursable.

TP-T-4.1.2 MSDS Sheets:

Each campground Caretaker shall maintain a copy of the Safety Data Sheets (SDS) for all chemical-cleaning supplies. Copies shall be maintained at the campground gatehouse for ready reference.

TP-T-5.0 FREQUENCIES, DEFINITIONS, AND TIMES OF SERVICE

TP-T-5.1 Frequencies:

The Caretaker shall accomplish services in accordance with the frequencies specified in Appendix B. Failure to complete the services in accordance with the frequencies in Appendix B will be grounds for termination. Cleaning deficiencies occurring on a continuous basis will result in a monetary deduction of the Caretaker monthly invoice.

Deduction will be based on the total cost incurred by the Government when a separate contractor is brought in to perform the cleaning services).

TP-T-5.1.1 Campground Initial Cleaning:

Prior to opening day of the campground, the Caretaker shall have approximately five (5) days to clean all areas of the campground (comfort stations, impact sites, playground, beaches, fish cleaning stations, beaches, boat ramps, etc.). Cleaning of all roadways within the park area shall be included in this requirement.

TP-T-6.0 SANITARY FACILITIES (Comfort Stations, Bath Houses, Pit Toilets)

TP-T-6.1 Facilities:

Inspect, deodorize, and clean, as applicable, all inside fixtures, partitions, floors, walls, ceilings, doors, and windows by: sweeping, and thoroughly washing or flushing with water containing chemical and detergent.

TP-T-6.2 Cleaned Surfaces:

All recently wet surfaces that are cleaned are to be dried before use of the facility by the public.