W912HN-17-Q-0005_Synopsis_ _Solicitation.pdf

COMBINED SYNOPSIS/SOLICITATION

This notice is being posted as an avenue to provide Request for Quotes, W912HN-17-Q-0005. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR

Subpart 12.6, as supplemented with additional information in this notice. THIS ANNOUNCEMENT

CONSTITUTES THE ONLY SOLICITATION; QUOTES ARE BEING REQUESTED AND A

WRITTEN SOLICITATION WILL NOT BE ISSUED. This will be a 100% Small Business set-aside procurement. The solicitation number is W912HN-17-Q-0005, and the solicitation is issued as a Request for Quote (RFQ). The NAICS code is 721211 with a small business size standard of $7.5M. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular

2005-91.

PARTIES INTERESTED IN RESPONDING TO THIS RFQ may submit their Quote in accordance with standard commercial practice (i.e. Quote form, letterhead, etc.) and MUST INCLUDE THE

FOLLOWING INFORMATION: Solicitation number; offeror's complete mailing and remittance addresses; discount terms, DUNS number, and Tax Identification Number. Any questions regarding this solicitation MUST be submitted in writing by email to the point of contact below. Any prospective awardee shall be registered and active in the SAM database prior to any award of a contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation.

Offerors may obtain information on registration and annual confirmation requirements via the Internet at http://www.acquisition.gov or by calling 866-606-8220. QUOTES ARE DUE NOT LATER THAN

11:00AM, EASTERN TIME, 28 NOVEMBER 2016. PLEASE SUBMIT QUOTES

ELECTRONICALLY BY EMAIL to the attention of the Contract Specialist, Mr. Matthew Schoewe, matthew.m.schoewe@usace.army.mil.

The completed Offeror Representations and Certifications-Commercial Items (FAR 52.212-3) or

Notation that company is registered in SAM (https://www.sam.gov) must be submitted along with each

Quote.

The Government reserves the right to cancel this solicitation.

DESCRIPTION OF SERVICES

This effort consists of Park Attendant services at two (2) Hartwell Campground locations including

Springfield (Anderson, SC) and Watsadler (Hartwell, GA). Each location will be awarded as a separate contract and will include a one (1) base year.

http://www.acquisition.gov/ mailto:matthew.m.schoewe@usace.army.mil https://www.sam.gov/

REQUEST FOR QUOTE (RFQ) INSTRUCTIONS

W912HN-17-Q-0005

U.S. ARMY CORPS OF ENGINEERS, SAVANNAH DISTRICT

2017 PARK ATTENDANT INFORMATION FOR

HARTWELL LAKE

Enclosed is one copy of the Request for Quote submittal which covers Park Attendant services for Watsadler Campground and Springfield Campground at Hartwell Lake, Georgia (physical location of Springfield is South Carolina).

PARK ATTENDANT CONTRACTS:

1. All Quote submittals must include the following items:

a. Resume: for both offerors

b. Attachment 1: Contractor Information Sheet

c. Contractor Quote Sheet: Quotes must be in whole dollar amounts. Quotes must

ONLY be entered for each Park Attendant position in which you are interested.

d. Past Performance Documentation. Provide copies of your last two performance evaluations, reference letters, audits, etc. from your last two duty locations. If no previous duty locations, provide letters of reference stating your ability to perform duties of a park attendant.

e. Driver’s License. Photocopy front and back for each offeror.

f. Colored photograph of camping unit and vehicle(s).

2. Offerors are required to meet the criteria listed in the Profile of an Effective Park Attendant.

Prospective offerors should pay close attention to TP-T-2.0 Scope of Work: Park Attendant;

especially to items such as hours of operations, items Government will provide/not provide, campsite & utility services, size requirements of recreational vehicle/camper & other general requirements. In addition, Park Attendants should carefully read all specifications contained in the entire contract, as well as all additional clauses.

3. Please furnish a telephone number where you can be reached during the period of November

2016 – January 2017. If attempts to reach you are unsuccessful, you may not receive a contract award for this Park Attendant contractor cycle.

4. The government will only award one (1) Park Attendant position to offeror.

5. The following requirements MUST BE MET BY ALL prospective offerors (inability to provide any of the following items may be grounds for disqualification).

a) Two (2) adults (21 years of age or older) are required for campground Park Attendant.

A photocopy of each driver’s license or other identification must be included in quote submittal.

b) Each prospective park attendant contractor (PAC) must be a legal resident of the

United States and provide a legal form of identification.

c) Presentable, factory-built, self-contained camping unit and an acceptable mode of transportation for tours of the campground approved by the Hartwell Lake Campground

Program Manager or the Recreation Natural Resource Program Manager. A colored picture of RV and vehicle must be provided with quote submittal.

d) Offerors should provide documentation and/or certification of their experience with computer software applications, or documented training courses in “Introduction to

Computers”; Windows XP, Microsoft Office and/or prior National Recreation Reservation

Service (NRRS) experience is preferred. Documentation of training should be included with quote submittal or on resume (See Attachment 1: Contractor Information Sheet).

e) Statement from physician stating that both individuals can perform duties as specified in the contract (Government will NOT reimburse cost). Physician’s statements should be submitted after receipt of award; no later than the day of the pre-work orientation/training. Please submit to matthew.m.schoewe@usace.army.mil

f) Background check. Each Park Attendant contractor must undergo a Federal

Investigative Background Check (conducted by agency) and obtain clearance to perform the necessary duties required by the position.

g) Proof of bond for both persons working contract, as required for receiving & depositing of fees. Bond must be no less than $5000.00 per year. Include names of both people working the contract. Proof of bond(s) must be provided no later than the day of pre-work orientation/training. Inability to obtain a bond will be grounds for disqualification. The contractor is required to furnish to the Contracting Officer original proof of such a bond (see TP-T-1.5.2).

h) Proof of vehicle insurance. Attendants are to provide a copy of their vehicle insurance on the vehicle/s (including all motorized vehicles such as golf carts) that will be used in the park, while on duty. This must be submitted no later than the day of pre-work orientation/training.

6. Prospective offerors are urged to inspect the campground(s) they are providing a quote on before submitting a quote submittal, in order to become familiar with the size & required dates.

Offerors may contact the Hartwell Dam & Lake Campground Program Manager, Tanya Grant at 706-856-0300 ext. 323 or the Recreation Natural Resource Program Manager, Scott Kelley, ext. 386, for any additional information about the campground or job requirements.

7. Offerors are required to meet the criteria listed in the Profile of an Effective Park Attendant.

CONTRACTOR INFORMATION SHEET

***THIS SHEET MUST BE COMPLETED and RETURNED WITH YOUR QUOTE

SUBMITTAL***

PRIMARY CONTRACTOR (person #1) – Person Listed in www.SAM.gov (all fields required)

NAME: __________________________________________________________________

Cage Code: ___________________________________ SSN: _______________________

Phone Number(s): ______________________________ Years’ Experience: ____________

Email: _____________________________________________ Age: ________________

Health (circle one): Excellent Good Under Dr. Care Need Assistance Poor

PARTNER (person #2) (All fields required)

Name: _____________________________________________Years’ Experience:___________

Email: _____________________________________________ Age: _____________________

Health (circle one): Excellent Good Under Dr. Care Need Assistance Poor

NOTE: A signed statement from your physician regarding your current state of health must be provided prior to training stating that both individuals can perform duties as specified in the contract.

PRIVACY ACT STATEMENT

AUTHORITY: 26 U.S.C. §6041, §6041A, and §6050M; 26 U.S.C. §6109; 31 U.S.C. §7701(c) and §3325(d); 48 CFR, Part 4 (FAR 4.904); 48 CFR, Part 52 (FAR 52.204-3).

PRINCIPAL PURPOSE(S): To obtain a Park Gate Attendant Contractor’s TIN/Social Security

Number and other personal information required by the above referenced authorities to allow reporting by the Federal Government of payments made to said Contractor within the line and scope of his/her contract as a Park Gate Attendant at one of the United States Army Corps of

Engineers (USACE), Savannah District projects. Savannah District asks for such information to be submitted via the herein Contractor Information Sheet as part of a quote package in response to a solicitation for Park Gate Attendant Services.

ROUTINE USE(S): This Form and the information contained herein will be disclosed as generally permitted under 5 U.S.C. 552a (b), the Privacy Act, and specifically will be disclosed to those Federal Government agencies/entities requiring said information for Government purposes;

i.e. the Internal http://www.sam.gov/

Revenue Service, the Finance Center for the USACE located in Millington, Tennessee, Contracting Officers and Representatives assigned to said Contract, and employees of the individual Project(s) where the Contractor is chosen to work. Information contained in this Form will be protected pursuant to the Privacy Act, and within the USACE, will only be disclosed to those persons having the authority within the scope of their employment/positions to collect and utilize said information.

DISCLOSURE: Disclosure of the information requested in this form by the Contractor is voluntary. However, failure to provide all the requested information will hinder and/or delay evaluation of the quote package, and may result in award of said Contract to another Contractor.

FALSIFYING INFORMATION: Disclosure of the information requested in this form by the

Contractor is voluntary. However, falsifying could result in loss of contract and ban from other

Government contracts.

PREVIOUS EXPERIENCE AT GATEHOUSE: (Dates, Location, Supervisor, Phone #):

OTHER WORK EXPERIENCE(S): (Attach resume for both persons with quote submittal):

Person #1: Person #2

NRRS/COMPUTER EXPERIENCE: (check all that apply)

Person #1 Person #2

Cash Register/Money Counting

NRRS Software (ORMS, Field Mgr., Reservation System)

General Computer Experience

Other: ______________________________

Optional:

If providing a quote on more than one contract or location, you may list your preferred contract/locations below. However award will be made to the responsible contractor whose proposal is found to be most advantageous to the government, price and other factors considered.

1. ________________________________________________________________________

2. ________________________________________________________________________

SIGNATURES:

Person #1: _______________________________

Person #2: _______________________________

REQUEST FOR QUOTE (RFQ)

U.S. ARMY CORPS OF ENGINEERS, SAVANNAH DISTRICT

2017 PARK ATTENDANT INFORMATION FOR

HARTWELL LAKE

The NAICS code is 721211 with a small business size standard of $7.5M. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular 2005-

91.

US Army Corps of Engineers – Savannah District

POC: Matthew Schoewe

Phone: (912) 652-5076

Email:matthew.m.schoewe@usace.army.mil

QUOTES DUE BY: 11:00 am (ET) on 28 November 2016

CONTRACTOR: ______________________________________________________

DUNS NO.: ______________________________________________________

CAGE CODE: ______________________________________________________

TAX ID NO.: ______________________________________________________

E-MAIL: ______________________________________________________

PHONE NO.: ______________________________________________________

DATE OF QUOTE: ____________________________________________________

Quote Prepared By:

(Printed Name and Title) (Signature)

The Contractor, by signing this document, understands and complies with the requirements listed in the Statement of Work (SOW) and shall provide equipment meeting or exceeding requirements.

NOTES TO OFFEROR

Note 1: Quotes shall meet the Technical Requirements to be eligible for an award. PARTIES

INTERESTED IN RESPONDING TO THIS RFQ may submit their Quote in accordance with standard commercial practice (i.e. Quote form, letterhead, etc.) and MUST INCLUDE THE

FOLLOWING INFORMATION: Solicitation number; offerors complete mailing and remittance addresses; discount terms, DUNS number, and Tax Identification Number. Any prospective awardee shall be registered and active in the SAM database prior to any award of a contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation. Offerors may obtain information on registration and annual confirmation requirements via the Internet at http://www.acquisition.gov or by calling 866-606-8220.

Note 2: All questions are to be directed no later than 11:00 a.m. Eastern time 4 days prior to quote due date to Matthew Schoewe at matthew.m.schoewe@usace.army.mil . Please courtesy copy, Mr. Bruce Helms at bruce.a.helms@usace.army.mil.

Note 3: The Taxpayer Identification Number may be used by the Government to collect and report on any delinquent amounts arising out of the contractor’s relationship with the

Government.

Note 4: The completed Offeror Representations and Certifications (FAR 52.204-8) or Notation that company is registered in SAM (https://www.sam.gov) must be submitted along with each

Quote.

Note 5: This acquisition will utilize Simplified Procedures pursuant to FAR 13.1. Emailed quotes are the required method of submission.

Note 6: Quotes must ONLY be entered for each Park Attendant position in which you are interested.

Note 7: The Government will award one (1) Park Attendant position to each offeror(s).

Note 8: If offeror turns down an offer that a quote was provided for, they may not be eligible for another position under the same solicitation.

Note 9: The solicitation includes various clauses, one Statement of Work, and policies for Park

Attendant positions. It is important that you review this information. For clarification of specifications, directions, and locations of the Park Attendant positions, contact: Natural

Resource Specialist Tanya Grant at 706-856-0300, ext. 323 or Natural Resource Program

Manager Scott Kelley at 706-856-0300, ext. 386.

Note 10: There is also information supplied in the Statement of Work regarding Surety Bond requirements for Park Attendant positions. Surety Bonds for Park Attendant positions must be submitted to this office before the commencement of work.

mailto:bruce.a.helms@usace.army.mil

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 124 Days

Watsadler Campground Park Attendant to provide gatehouse operations and campground oversight in accordance with the Statement of Work.

FOB: Destination

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 110 Days

Springfield Campground Park Attendant to provide gatehouse operations and campground oversight in accordance with the Statement of Work.

NET AMT

Section C - Descriptions and Specifications

STATEMENT OF WORK

US ARMY CORPS OF ENGINEERS

SAVANNAH DISTRICT

PARK ATTENDANT STATEMENT OF WORK

Technical Provisions

Hartwell Lake

TP-T-01.1.0 GENERAL

TP-T-01.1.1 Campgrounds under Contract at Hartwell Lake to be filled under this Solicitation:

Contract List, Dates, days:

Campground/Contract Start Date End Date Work Days*

Springfield B March 27, 2017 Oct. 31, 2017 110

Watsadler B March 27, 2017 Nov. 30, 2017 124

*Includes training days.

TP-T-01.1.2 Age:

This contract will require two (2) adults, both 21 years of age or older, to be available during their shift.

TP-T-01.1.3 Scope of Work:

Services to be accomplished under this contract shall be in accordance with the Scope of Work in this contract and in the Park Attendant Handbook, provided during orientation.

TP-T-01.1.4 Ability:

Both individuals must be able to fulfill the requirements of the contract.

TP-T-01.1.5 Supplies:

The Park Attendants will be required to furnish all labor, equipment, fuel, transportation, cleaning and office supplies (except as otherwise noted herein as Government furnished) necessary to provide the specified services for the duration of the contract.

TP-T-01.1.6 Contracting Officer:

The term “Contracting Officer” means the person having authority to enter into, administer, or terminate contract and make related determinations and findings. Contracting officers are responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract and safeguarding interests of the United States in its contractual relationships.

Note: None of the services required by this contract shall be subcontracted.

TP-T-01.1.7 Terms of Contract / Duty Hours:

The terms of the contract and duty hours are specified in TP-T-2.1: Scope of Work and TP-T-2.3:

Schedule of Operation.

TP-T-01.1.8 Past Performance:

All contracts shall be awarded to the lowest priced, responsible, responsive contractor, with a responsibility determination made in accordance with Federal Acquisition Regulations (FAR) 9.1, and specifically 9.104-3(b) satisfactory performance record. Offerors shall submit with their quote, the following information to aid in the determination of responsibility:

(1) Location, Name, General Description (Scope of Work) of at least 2 to a maximum of five contracts for similar size; complete with monetary value, and completion date.

(2) If unable to comply with above, at least 2 to a maximum of five previous work related experience(s) within a similar industry (customer service, management, operations, etc.).

(3) Point of contacts (names and telephone numbers) for all submitted references, so individuals may be contacted for verification.

(4) Any supporting documentation detailing past performance within a similar industry, specific to skills in areas of customer service, gatehouse operations, computer experience, NRRS software experience

(Park Suite, Field Manager, ORMS, ActiveWorks), cleaning ability / quality, management experience, financial experience, park operations, etc. Volunteer work can be included.

TP-T-1.2.1 PRE WORK ORIENTATION / TRAINING

TP-T-1.2.1 Orientation / Training Schedule:

All attendants shall attend a required pre-work orientation and computer training session. The orientation

/ training will establish the line of authority and government procedures for contractual, administrative, user fee collection, and other work related matters, including customer service and conflict management training. Orientation / training will begin at 9 a.m. and conclude no later than 4:30 p.m., with a one-hour lunch break, as indicated in the tables below. Attendants will be paid for orientation and training based on your quote.

All attendants must bring the following items to pre-work orientation:

Bond (see section TP-T-1.5.4 Bonds )

Proof of Insurance for motor vehicles (includes golf carts, etc.)

Driver’s License (copy of front and back)

Doctor’s clearance for work

Signed Contract

Scheduled Training Days

Must attend all orientation/training days

CAMPGROUND ORIENTATION Days

Springfield B Mar 27 – 30, 2017 4

Watsadler B Mar 27 – 30, 2017 4

TP-T-1.2.2 End of Season Campground Closure and Check-Out

Attendant check-outs will be scheduled at the end of the contract period and based on attendant work schedules. Campgrounds close to public at 2 p.m. on last day of contract however attendant on duty should expect to remain in campground for complete shift which ends the following morning at 7 a.m.

Check-out procedures are as follows: Gatehouses should be left clean and all personal items should be removed. Computer equipment should remain hooked up. All campers should be checked out of the system. Attendants should create final deposit and have last financials envelope ready for pick-up. All equipment should be accounted for and the property release form should be signed. All keys should be returned along with the User Fee and Annual Pass books, log, and stickers. All these items are accountable property and must be returned to the appropriate government official.

TP-T-1.3.0 LIVING AREA & GATEHOUSE MAINTENANCE

TP-T-1.3.1 Authorized RV Unit:

The contractor shall furnish a factory-build, “self-contained,” recreational vehicle (RV) of the travel trailer or motor home type, to be in good working condition, to serve as temporary living quarters for the duration of the contract.

TP-T-1.3.2 Unauthorized RV Unit:

Pick-up shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted buses

(professional/modern conversions may be approved), or other RV’s that do not meet requirements will not be acceptable.

TP-T-1.3.3 RV Site:

The contractor shall maintain their RV site and gatehouse in a clean and sanitary condition at all times.

Attendants shall leave the site in the same or better condition as when they arrived. One (1) full hook-up

RV site/pad will be provided for each contractor at their location of work. Park attendants sites/pads will be designated by the COR or other authorized representative, based on contract letter awarded. If you have been awarded Contract “A”, you will reside on Pad “A”.

Note: The contractor team shall be sole occupants of their site. Family members & friends will not live with or reside with the contractor.

TP-T-1.3.4 Pets:

No livestock will be allowed on US Army Corps of Engineers property. Pets, as approved by the

Government Representative, shall be on a leash no longer than six (6) feet in length or confined at all times. The keeping of pets inside or around the gatehouse is strictly prohibited.

TP-T-1.3.5 RV Personal Property:

No washers, dryers, deep freezers, refrigerators, or excessive personal items will be permitted around attendant’s site, in or around government provided storage sheds (if provided), or inside the gatehouse.

In-ground gardens are not permitted.

TP-T-1.3.6 Government Property:

Gatehouses are Government property and must be treated as such. Items may not be placed on the walls, interior or exterior without approval. All personal items (radios, televisions, coffee machines, etc.) must be approved. No cooking appliances of any kind will be placed in or around the gatehouse. Personal satellite dishes or antennas, along with any exceptions to the items listed above, will not be installed on or around the gatehouse unless approved by the Chief Ranger, Recreation Section or his/her representative.

TP-T-1.3.7 Gatehouse:

The attendant will maintain the gatehouse building interior and exterior, including all computer equipment and cables, cleaning of floors, counters, light fixtures, interior walls, windows, eaves, restroom, exterior walls, walkways, sidewalks, etc. so as to maintain a clean and professional appearance for all customers. Attendants will police the immediate area of the gatehouse and entrance for litter.

TP-T-1.3.8 Supplies:

Attendants will furnish all cleaning and office supplies (pens, pencils, stapler, tape, sticky notes, etc.).

Attendants shall furnish a hose and will be required to water plants, shrubs, and flowers and also remove weeds in the median and entrance areas. The cleaning of the gatehouse and maintenance of above mentioned ground areas shall be completed on a weekly basis.

TP-T-1.3.9 Internet Service:

Because NRRS ActiveWorks Field Manager software requires an internet connection, e-mail accounts, and all other internet related activities by gatehouse attendants will be limited to work-related use only.

This policy will be strictly enforced; policy and rules will be covered during pre-work orientation. All attendants will be required to sign acknowledgement that they have been advised and understand the internet policy. Contracts may be terminated for inappropriate and / or unlawful use of government provided internet. Attendants are required to check government supplied email daily during scheduled work days.

TP-T-1.4.0 VISITORS

TP-T-1.4.1 Visitors:

All visitors that wish to stay as guests of the attendant will be required to lodge in the attendant’s RV

(maximum of 14 days) or, if in their own campers or camping equipment, will be required to park at a campsite and pay the regular camping fee for that site. The attendant must also ensure that none of his / her guests, visitors, relatives, etc. remain for any prolonged period of time (5 minutes or more) within the gatehouse or immediate premises.

TP-T-1.4.2 Hook-up:

No visitors shall be allowed to use the attendant hook-ups at any time.

TP-T-1.4.3 Reserving Sites:

Attendants will not save any campsites for relatives, friends, acquaintances, or guests.

TP-T-1.4.4 Minors:

Specifically included in this restriction are minor dependents or visitors. No baby-sitting is allowed in or at the gatehouse.

TP-T-1.5.0 USER FEES

TP-T-1.5.1 Handling of Fees:

All attendants will be required to handle user fees for reservations and point of sale items within the campground as directed by the Contracting Officer’s Representative (COR) or his / her designated representative. Attendants will be required to mail deposits of all user fees collected to the National

Recreation Reservation Service (NRRS), including the purchase of money orders or cashier’s checks as needed on a weekly basis. Deposits will be created using the NRRS system and contractors will be expected to provide supporting documentation with deposits as required.

TP-T-1.5.2 Documentation:

Attendants will be required to prepare and submit all monies and appropriate documentation / paperwork to NRRS as well as a copy of all documentation, paperwork, and monies to approved locations. All attendants must retain a copy of all paperwork for their records for a minimum of 120 days after the completion of their contract. All attendants are responsible for the cost of envelopes, money orders / cashier’s checks, postage, copies, etc., to send monies, paperwork, documentation, etc. to NRRS.

TP-T-1.5.3 Copies:

Specific guidelines concerning the collection and transmittal of fees are covered in the attendant handbook and will be addressed during orientation. Designated Corps representatives will pick-up copies of all financial paperwork while patrolling.

TP-T-1.5.4 Bonds:

Attendants must be fully bonded (Fidelity Bond) or insured to cover funds not received by the designated

Government agency as provided for in the specifications. Attendant is required to furnish to the

Government original proof of such bond. All contractors (person #1 & person #2) are required to be bonded for no less than $5,000.00 for contracts with option years. The attendant will not begin work until proof of such bond has been furnished. Proof of bond must be provided to the Government no later than the day of orientation. The attendant has the option, instead of furnishing a surety or sureties on the bond, of the following:

Depositing certain United States bonds or notes in an amount equal to their par value to the penal sum of the bond;

Furnishing a certified or cashier’s check, bank draft, post office money order, or currency, in an amount equal to the penal sum of the bond;

Furnishing an irrevocable, unconditional letter of credit.

These services are available through a local insurance company or bank. If unable to locate a source, please contact Campground Program Manager, Hartwell Lake, phone 1-888-893-0678, ext. 323 or Chief

Ranger, Recreation at ext. 386.

TP-T-1.6.0 UNIFORM DRESS & PERSONAL APPEARANCE

TP-T-1.6.1 Uniform:

Attendants shall provide long pants, shorts, or skirts khaki in color with a white uniform-type (collar required) button down long or short sleeve shirt or blouse. White polo type shirts are also acceptable. No jeans will be allowed. Any headgear worn by the contractor while on duty must be a baseball type cap that is red in color. Shoes shall be worn at all times and not consist of sandals, flip-flops, or open-toed shoes.

TP-T-1.6.2 Patches:

The Government will provide identification patches, a maximum of 10 per contract. It shall be the attendant’s responsibility to sew/attach the patches to shirts, blouses, and hats. Shirt patches should be sewn on left shoulder sleeve and hat patches on front of hat above brim.

TP-T-1.6.3 Nametag:

All attendants shall wear Government furnished nametags while on duty. The desired name for the nametag will be collected at the orientation. The nametags shall be worn above the left shirt or blouse pocket if pin type or if name badge type may be worn around the neck with lanyard or clipped to shirt.

TP-T-1.6.4 Appearance:

All clothing shall be neat and clean so as to present a good image to our customers. The uniform shall be worn at all times during gatehouse hours, while attendants are on duty.

TP-T-1.7.0 ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1 Alcohol:

At no time is the attendant to possess or consume beer, wine, or other alcoholic beverages in the park while on or off duty.

TP-T-1.7.2 Weapons:

The contractors will not carry or possess firearms in the park (exception to this will be storage in RV of firearms used for hunting in approved areas). Objects that would be considered weapons will not be displayed as such at any time during the term of this contract.

TP-T-1.7.3 Smoking:

WILL NOT BE PERMITTED within the gatehouse or 10 feet immediately surrounding the entire gatehouse. Attendants are to be discrete if smoking. Violations of these provisions may result in immediate termination of contract. Smoking at park attendant campsite should be done in a way to not negatively impact or disturb park attendants on adjacent site. Cigarette butts must be disposed of properly.

TP-T-1.8.0 GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1 Attendant RV Site:

The Government will designate and provide for the attendants a camping site with electrical, sewer, local telephone service, and potable water hook-ups. Occupancy of the site is limited to the attendant’s recreational vehicle or camping unit, and personal vehicle(s) only. Attendant campsites will not be renovated or otherwise modified to accommodate a particular RV / camping unit. Existing sites are suitably sized to accommodate vehicles up to 35’ or 40’ in length.

TP-T-1.8.2 Telephone:

The Government shall provide one business line with telephone number. This line runs to both the gatehouse and attendant RV site(s). The Government is responsible for the monthly payments of the telephone bill. The Government shall provide a telephone in the gatehouse and a phone receptacle at the attendants RV site. The contractor shall provide a land line telephone for use in their RV while on duty.

The contractor shall NOT accept collect calls or make personal long distance phone calls, (unless billed to a personal phone or calling card). The contractor will maintain a log of all long distance calls made. The log shall be submitted to the lake office upon request. All calls, local or long distance, shall be limited in time.

TP-T-1.8.3 Computer Equipment:

The Government will provide a computer, printer, credit card equipment, other necessary hardware supplies, and a portable radio at each gatehouse. The attendants will be held liable for all equipment and supplies issued by the Government that is lost, damaged, and/or misplaced due to carelessness or negligence. All such equipment will be signed for by attendants on a hand receipt. If a government answering machine is provided in gatehouse the attendant is responsible for checking & proper follow-up of all messages during their shift, as indicated on the work calendar handed out at orientation/training.

TP-T-1.9.0 PAYMENT

TP-T-1.9.1 Pay Request:

It is the responsibility of the contractor to ensure that the pay request for the month the work is performed is submitted to the Project Offices by the 15th of each month. Corps personnel may be authorized to pick-up the pay request invoice, upon approval of the Campground Program Manager or Chief Ranger, Recreation, for Hartwell Lake.

TP-T-1.9.2 Mailing Address:

The attendant shall furnish a mailing address to which proof of direct deposit payment remits and other necessary correspondence will be sent. It is the responsibility of the attendant to promptly notify the

Chief Ranger or his/her authorized representative of any change in address. It is the responsibility of the park attendant to also update address or other changes in www.sam.gov or with the Savannah District

Contracting Office if applicable. No personal mail shall be delivered to or accepted at the lake office.

TP-T-1.9.3 Payment:

Payment will be made only for actual number of days worked. Payment request may not exceed the daily-prorated amount of the contract (amount per day). For example, the amount of the request may not exceed the number of days worked during the month.

TP-T-1.9.4 Absences:

All absences must be approved in advance. The COR, Chief Ranger, or his/her authorized representative, should be given as much advanced notice as possible about anticipated absences. Absences approved for extenuating circumstances only. Contractors will not be paid for approved or unapproved absentee days.

An absence by any one or both of the attendants, without prior approval, is grounds for termination of the contract.

TP-T-1.9.5 Final Payment:

Final Payment voucher will not be paid to the contractor until all funds are reconciled. Any shortage of funds may be deducted from the contractor’s final payment.

TP-T-1.10.0 TERMINATION OF CONTRACT

TP-T-1.10.1 Contractor Failure:

Failure of the contractor to provide the items and complete services listed in the Contract Specifications, Scope of Work, and the Attendant Handbook will be grounds for termination. Actions unbecoming on the part of the contractor, in the opinion of the Government, will be grounds for immediate termination.

These actions include, but are not limited to:

Consumption of alcoholic beverages or intoxication, while on duty

Use of illegal drugs or controlled substances http://www.sam.gov/

Use of inappropriate sexual language, conduct, jokes, mannerisms, expressions, cursing or harassment of visitors, customers, other contract personnel, volunteers, or Corps of Engineers personnel

Theft or misuse of supplies, permits, passes, etc.; or misuse of the computer and software

Inappropriate or illegal use of Government provided internet services(s)

Unwarranted physical contact with visitors, volunteers, contractors, or Corps of Engineers personnel

Recurring verbal and/or written complaints from visitors, other contract personnel, and/or Corps of Engineers personnel for excessive control, harassment, rudeness, lack of cooperation, etc.

Resistance to implementation of policies and programs, as directed by Operation Manager, or his/her authorized representative(s)

Unauthorized possession or discharge of a firearm/weapon, while on duty

Failure to by any provision in Title 36.327 Code of Federal Regulations

Theft or improper accounting/handling of user fees collected

Discrimination against customers, visitors, other contract personnel, Corps of Engineers

Personnel, on the basis of race, color, religion, sex, national origin, marital status, disabilities, etc.

Violations of public health and safety, including smoking in the gatehouse

Failure to maintain a neat, clean, well-groomed personal appearance

Inability to perform duties and job responsibilities in accordance with the Contract Specifications, Scope of Work, and Attendant Handbook

TP-T-1.10.2 Unforeseen Closure of Campground:

Contractors may be terminated if the Government determines campground attendant services are no longer needed due to unforeseen closures of campground or its major facilities (e.g.: beach, boat ramp, restroom, campground). Unforeseen closures may include, but are not limited to, closure resulting from budget constraints, management changes, natural disasters, floods, storm damage, infrastructure failure, and/or previously unknown safety hazards.

TP-T-1.10.3 Duty of Contractor to Finish Contract:

The contractor may not terminate this contract. Breach of contract and/or voluntary termination of contract without sufficient cause, or if the contractor fails to complete the contract through the specified term, the contractor is subject to re-procurement costs. The contractor’s failure to comply with the contract specifications may be grounds for suspension or disbarment for a period of time, not to exceed three years. Acceptance of the contract shall be evidence of such knowledge, approval, or acquiescence of all contract specifications.

TP-T-1.11.0 CAMPGROUND FACILITIES INVENTORY (See Appendix A)

TP-T-1.11.1 Renovations

Any renovations, upgrades, remodeling, additions to site/facilities, etc. that may occur at any time during this contract, will be acknowledged, in writing, and signed by both the Government and the Contractor.

The Government will not consider any renovation, upgrade, remodel, and/or addition to site/facility as a valid condition or term for negotiating an increase in contract price.

TP-T-2.0 SCOPE OF WORK: GATEHOUSE

TP-T-2.1.1 4-Days-On / 4-Days Off:

Contractors at all Hartwell Lake Campgrounds will provide attendant services twenty-four hours a day, as directed on a rotating four-days-on / four-days-off schedule, which includes all weekends and Federal

Holidays.

TP-T-2.1.2 24-Hours:

The twenty-four hour shift begins at 7 a.m. each morning and ends at 7 a.m. the following morning.

Please refer to TP-T-2.3 Schedule of Operations, for specific campground gatehouse hours. A work schedule defining days on/off for each campground will be provided to all attendants at the pre-work orientation.

TP-T-2.1.3 Contractor Duties & Communication:

All contractors are responsible for ensuring that their work performance, or lack of, does not interfere with another contractor and their ability to effectively and productively fulfill their contractor obligations

(i.e.: lack of properly entering data into computer, etc.). More specifically, all contractors at all

Campgrounds at Hartwell are responsible for ensuring professional and effective communication with the other park attendant contractors working opposite shift at the same campground. This is to provide and ensure consistent operation of the gatehouse and campground. If a misunderstanding, disagreement, conflict, etc. should arise, it is the responsibility of both contractors to effectively and professionally try to resolve the issue in a quick manner. If a reasonable resolution cannot be reached by both parties, the

COR or his/her authorized representative, should be notified as soon as possible. Failure to effectively communicate with the other campground contractor(s) may be grounds for termination of this contract.

TP-T-2.1.4 Email Communications

Email accounts will be established for all campground gatehouses. Email accounts will be used to communicate between the gatehouse and the Project Office. Contractors will receive updates on work orders and maintenance schedules, public service announcements, tip sheets and other non-emergency communications. Contractors will notify the Project Office of zero dollar deposits. Contractors will be required to check their email account once per shift.

TP-T-2.2 CAMPGROUND ENTRANCE GATE & LAW ENFORCEMENT

TP-T-2.2.1 Entrance Gates:

Attendants will unlock and open entrance gates every morning at 7 a.m. and close/lock the entrance gate at 10 p.m. Contractors will immediately open the park entrance gates to allow campers out of the area for emergencies and/or for those users who request to be let out of the campground. Contractor will also allow entry of emergency or law enforcement personnel at any time, including the hours the campground gate is closed and locked (10 p.m. – 7 a.m.). Contractors will also exercise good judgment when dealing with campers and gate closure hours. Campers are not to be told they cannot leave/enter because the gate is closed/closing. Specific policy and rules will be covered during the pre-work orientation sessions.

TP-T-2.2.2 Extended Gate Hours:

Extended gate hours will be required at times. Contractors may be required to keep the entrance gate open beyond 10 p.m. or open the gates before 7 a.m. for various events, such as sporting events, fireworks, and other special events.

TP-T-2.2.3 Logs:

A log of time and dates that law enforcement (contracted), ranger, and park attendant patrols are conducted through the campground must be kept and turned over to the lake office monthly or upon request. Park Attendants may also be required to fill out a life jacket loaner log and distribute life jackets.

Park Attendants may also be required to fill out a log for loaner 30/50 amp converters. Additional logs and tracking forms may also be added throughout contract season.

TP-T-2.2.4 Combination Locks:

Combination locks may be implemented either temporarily or permanently at campground entrance gates

(with same operation hours as locked gates 10 p.m. and 7 a.m.). Contractors will be required to issue new lock combinations to registered campers on a regular basis according to project guidance, which will be issued at pre-work orientation.

TP-T-2.3 SCHEDULED HOURS OF OPERATION

TP-T-2.3.1 Gatehouse Hours of Operations:

The hours of operation are in effect for all campground contracts managed by the US Army Corps of

Engineers at the Hartwell Project. All contractors are responsible for proper execution of work and duties in accordance with the following specifications:

All gatehouse hours at Hartwell Lake Campgrounds are 8 a.m. – 10 p.m., 7 days a week.

TP-T-2.4 CAMPGROUND TOURS

TP-T-2.4.1 Tours / Log:

Attendants will conduct rounds of the entire campground a minimum of 3 times per day. Vehicles, golf carts or scooters are permissible to complete these tours. A complete tour of the area includes checking all campsites, bathhouse(s), playgrounds, beach, and all other facilities, to determine if any maintenance issues have occurred or are developing, and to notify the lake office accordingly. During routine rounds, the attendant shall check for violations such as littering, vehicles parked on grass or off-campsite, pets off leash, lanterns hung on trees, dumping of black or gray water on or around sites, etc. All campground tours and findings will be recorded on a patrol log and made available to park rangers and lake office, upon request.

Additional tours/rounds may be necessary at times, for example (but not limited to), to inspect for maintenance issues or other complaints reported by campers or volunteers, overdue check-outs, storm damage, high water, etc.

TP-T-2.4.2 Reporting Violations:

Park Attendants will promptly report campground disturbances, violations of regulations and laws, instances of harassment, lack of cooperation, etc. to Rangers or local law enforcement, as appropriate.

All major problems will be immediately reported to the lake office or Rangers on patrol. Rangers will handle each case on its own merits in accordance with professional training and discretion, and attendants will not attempt to direct, manipulate, undermine, oppose, or “second-guess” decisions made by the

Ranger(s).

TP-T-2.4.3 Emergency Messages:

Attendants shall assist in the delivery of emergency messages to registered campers.

TP-T-2.5 PUBLIC RELATIONS & VISITOR ASSISTANCE

TP-T-2.5.1 Attendant Primary Role:

Because park attendant contractors serve such a vital role for the Corps of Engineers campground program on the frontlines to the visiting public, the primary role of a Park Attendant is too quickly, professionally, and courteously assist all visitors. Their secondary role is to tactfully and respectfully educate customers of the rules and regulations in an attempt to gain compliance.

TP-T-2.5.2 Attendant Conduct:

Contractors will not order, direct, rule and/or regulate enforcement personnel. Contractors will not argue with, threaten, harass, badger, etc. uncooperative customers, campers, or visitors. Contractors shall perform their duties with professionalism befitting a public servant and the US Army Corps of Engineers.

Within the context of Corps policies and regulations, contractors will provide for the needs of our visiting public and act as public relations representatives for the US Army Corps of Engineers.

TP-T-2.5.3 Life Jacket Loaner Program:

Park Attendants may be required to conduct a life jacket loaner program from the gatehouse.

TP-T-2.6 CAMPSITE RESERVATIONS

TP-T-2.6.1 NRRS:

The National Recreation Reservation Service (NRRS) will provide advance campsite reservation services consisting of receiving reservation requests, bookings, collecting and processing campsite user fees, cancellations, refund requests, transmitting reservation information, help desk assistance, etc. on a daily basis to each individual campground. The contractor will perform specific duties daily to implement the reservation program at the individual campground. These duties include, but are not limited to the following:

retrieving daily incoming/outgoing camper list maintaining current on-site records posting/un-posting reserved sites (if applicable) checking site availability when campground is full, contractor will post “Campground Full” signs at park entrance or on the highway directional signs (if applicable) when requested by park rangers or other office staff, will answer questions by phone or in person about site availability

TP-T-2.6.2 NRRS Software Program:

Specific duties involved in using NRRS software will be outlined in the NRRS Field Guide and will be covered in the pre-work orientation / training.

TP-T-2.6.3 Making Reservations:

Contractors will take walk-in and advanced campsite reservations on-site, unless otherwise directed by the COR or his/her authorized representative. Under no circumstances will contractor take advanced reservations over the phone unless otherwise directed by the COR or his/her authorized representative.

TP-T-2.7 GATEHOUSE OPERATION & FEE COLLECTION

TP-T-2.7.1 Gatehouse Duties:

During open gatehouse hours, contractor will collect required user fees, issue vehicle permits/passes, handout receipt copies, update all required data in NRRS software program, deposit monies into safe, and other required functions, as covered in the pre-work orientation / training.

TP-T-2.7.2 Manual Operation of Gatehouse:

Permits will be issued in accordance with NRRS data or manually using ENG 4457 Camping Permits (fee book) if NRRS system is unavailable for any reason.

TP-T-2.7.3 Gatehouse Closing Procedures:

Upon closing the gatehouse, windows must be closed and secured, blinds drawn and closed, lights off, computer disconnected from wall unit, and door(s) locked and secured. The campground gate will be unlocked at 7 a.m. and locked at 10 p.m. daily. The gatehouse will be staffed in accordance with section

TP-T-2.3 Scheduled Hours of Operations.

TP-T-2.7.4 Change Fund:

Each contract is required to have a minimum of $100.00 personal cash on hand (change fund) to be used for the purpose of making change for campers. Personal cash (other than change fund) WILL NOT BE intermingled with Government monies. Campers should be encouraged to use personal checks or credit cards to pay user fees, in order to reduce the amount of cash on hand.

TP-T-2.7.5 Brochures:

The contractor will distribute information (i.e. pamphlets, maps, brochures, Title 36 Rules & Regulations, etc.) to all campers upon registration as applicable. Contractor will verbally communicate visiting hours, camper pass system, and gate-close hours to all registered campers. All park users will be instructed to use developed facilities in accordance with applicable regulations and to park and operate vehicles and campers only on designated roads, pull-off, overflow, parking areas, etc.

TP-T-2.7.6 Complaints:

AT ALL TIMES, TACT, COURTESY, AND DIPLOMACY SHALL BE EXERCISED WHENEVER

DEALING WITH THE PUBLIC. Repeated complaints from the general public concerning these requirements will be grounds for termination. Visitor complaints and suggestions for improving the campground shall be submitted to the lake office when received. Major complaints must be reported to the lake office as soon as possible.

TP-T-2.7.7 Recycling

Attendants will be required to place paper that can be recycled in a box designated for this purpose in the gatehouse. Rangers or volunteers will pick up boxes paper for recycling at regular intervals throughout the season.

TP-T-2.8 AUDITS & CUSTOMER CARE SURVEY

TP-T-2.8.1 Audits:

All contractors are subject to unannounced and unscheduled field audits of Government funds, property, computer transactions, change fund, and all fee collection records. In addition, an audit of the contractors’ performance and compliance, as required by this contract, will also be conducted unannounced and unscheduled (i.e.: compliance to gatehouse hours of operation, uniform dress policy, Scope of Work, etc.). Any discrepancies may be grounds for termination of contract. The Chief Ranger and his/her authorized representative will conduct all audit(s).

TP-T-2.8.2 Survey Reports:

All contractors will assist in the Customer Comment Card Survey. Survey will consist of handing out comment cards to campers, collecting comment cards, logging all comment cards distributed at the campground, and turning all cards to the Hartwell Lake Office.

TP-T-2.9 ATTENDANT PERFORMANCE & EVALUATION

TP-T-2.9.1 Notification of Deficiencies:

Contractor shall be notified verbally and/or in writing of any serious or reoccurring minor deficiencies in service, as observed by the Contracting Officer, Contracting Office Representative, or authorized representative.

TP-T-2.9.2 Documentation of Deficiencies:

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