W912HN-16-T-0010.pdf

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information in this notice. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION; QUOTES

ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED.

This will be a 100% set aside for Small Business. The solicitation number is W912HN- 16-T-0010, and the solicitation is issued as a Request for Quote (RFQ). The NAICS code is 721211 with a small business size standard of $7.5M. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular 2005- 86.

General Description of Requirement: The contractor shall provide Park Attendant Services for One (1) position at Big Hart Campground at J. Strom Thurmond Dam and Lake (physical location of campground is in Thomson, Georgia.)

Submission Requirements: Bid Packages are due by 2:00 p.m. Eastern Time on Thursday, March 3, 2016

Quotes should be mailed to the following address:

U.S. Army Engineer District, Savannah ATTN: CECT-SAS-E (Amy L. Collins) 100 West Oglethorpe Avenue Savannah, Georgia 31401-3640

If it is more convenient, quotes can also be emailed to amy.l.collins@usace.army.mil by 2:00 p.m. Eastern Time on 3 March 2016. Please Courtesy Copy (CC) Mr. Bruce Helms at bruce.a.helms@usace.army.mil.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 167 Days Big Hart - Park Attendant - Base Year 23 Mar 2016 to 3 Oct 2016

FOB: Destination

NET AMT

0002 167 Days OPTION Big Hart Park Attendant - Option Yr 1 22 Mar 2017 to 2 Oct 2017

0003 167 Days OPTION Big Hart Park Attendant - Option Yr 2 21 Mar 2018 to 1 Oct 2018

US ARMY CORPS OF ENGINEERS, SAVANNAH DISTRICT

2016-2018 PARK ATTENDANT SERVICES

J. STROM THURMOND DAM AND LAKE

*The word park attendant(s) may be used interchangeably with gatehouse attendant throughout this document

Statement of Work

US ARMY CORPS OF ENGINEERS

SAVANNAH DISTRICT

Table of Contents

TP-T-01.1.0 GENERAL

TP-T-01.1.1 Campgrounds Under Contract:

TP-T-01.1.2 Age:

TP-T-01.1.3 Scope of Work:

TP-T-01.1.4 Ability

TP-T-01.1.5 Supplies

TP-T-01.1.6 Contracting Officer:

TP-T-01.1.7 Terms of Contract / Duty Hours

TP-T-01.1.8 Past Performance

TP-T-01.1.9 Security

TP-T-1.2.1 PRE WORK ORIENTATION / TRAINING

TP-T-1.2.1 Orientation / Training Schedule:

TP-T-1.2.2 End of Season Campground Closure and Check-out

TP-T-1.3.0 LIVING AREA and GATEHOUSE MAINTENANCE

TP-T-1.3.1 Authorized RV Unit:

TP-T-1.3.2 Unauthorized RV Unit

TP-T-1.3.3 RV Site

TP-T-1.3.4 Pets:

TP-T-1.3.5 RV Personal Property:

TP-T-1.3.6 Government Property:

TP-T-1.3.7 Gatehouse:

TP-T-1.3.8 Supplies:

TP-T-1.3.9 Internet Service:

TP-T-1.4.0 VISITORS

TP-T-1.4.1 Visitors

TP-T-1.4.2 Hook-up

TP-T-1.4.3 Reserving Sites

TP-T-1.4.4 Minors

TP-T-1.5.0 USER FEES

TP-T-1.5.1 Handling of Fees

TP-T-1.5.2 Documentation

TP-T-1.5.3 Copies

TP-T-1.5.4 Bonds

TP-T-1.6.0 UNIFORM DRESS and PERSONAL APPEARANCE

TP-T-1.6.1 Uniform

TP-T-1.6.2 Patches

TP-T-1.6.3 Nametag

TP-T-1.6.4 Appearance

TP-T-1.7.0 ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1 Alcohol

TP-T-1.7.2 Weapons

TP-T-1.7.3 Smoking

TP-T-1.8.0 GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1 Attendant RV Site

TP-T-1.8.2 Telephone

TP-T-1.8.3 Computer Equipment

TP-T-1.9.0 PAYMENT

TP-T-1.9.1 Pay Request

TP-T-1.9.2 Mailing Address

TP-T-1.9.3 Payment

TP-T-1.9.4 Absences

TP-T-1.9.5 Final Payment

TP-T-1.10.0 TERMINATION OF CONTRACT

TP-T-1.10.1 Contractor Failure

TP-T-1.10.2 Unforeseen Closure of Campground

TP-T-1.10.3 Duty of Contractor to Finish Contract

TP-T-1.11.0 CAMPGROUND FACILITIES INVENTORY (See Appendix A)

TP-T-1.11.1 Renovations

TP-T-2.0 SCOPE OF WORK: GATEHOUSE

TP-T-2.1.1 4-Shift

TP-T-2.1.2 24-Hours

TP-T-2.1.3 Contractor Duties and Communication

TP-T-2.1.4 E-mail Communications

TP-T-2.2 CAMPGROUND ENTRANCE GATE and LAW ENFORCEMENT

TP-T-2.2.1 Entrance Gates

TP-T-2.2.2 Extended Gate Hours

TP-T-2.2.3 Log

TP-T-2.2.4 Combination Locks

TP-T-2.3 SCHEDULED HOURS OF OPERATION

TP-T-2.3.1 Gatehouse Hours of Operations

TP-T-2.3.2 Holiday Hours of Operation

TP-T-2.4 CAMPGROUND TOURS

TP-T-2.4.1 Tours / Log

TP-T-2.4.2 Reporting Violations

TP-T-2.4.3 Emergency Messages

TP-T-2.5 PUBLIC RELATIONS and VISITOR ASSISTANCE

TP-T-2.5.1 Attendant Primary Role

TP-T-2.5.2 Attendant Conduct

TP-T-2.5.3 Life Jacket Loaner Program

TP-T-2.6 CAMPSITE RESERVATIONS

TP-T-2.6.1 NRRS

TP-T-2.6.2 NRRS Software Program

TP-T-2.6.3 Making Reservations

TP-T-2.7 GATEHOUSE OPERATION and FEE COLLECTION

TP-T-2.7.1 Gatehouse Duties

TP-T-2.7.2 Manual Operation of Gatehouse

TP-T-2.7.3 Gatehouse Closing Procedures

TP-T-2.7.4 Change Fund

TP-T-2.7.5 Brochures

TP-T-2.7.6 Complaints

TP-T-2.7.7 Recycling

TP-T-2.8 AUDITS and CUSTOMER CARE SURVEY

TP-T-2.8.1 Audits:

TP-T-2.9 ATTENDANT PERFORMANCE and EVALUATION

TP-T-2.9.1 Notification of Deficiencies

TP-T-2.9.2 Documentation of Deficiencies

TP-T-2.9.3 Correction of Deficiencies

TP-T-2.9.4 Deficiencies of Service

TP-T-3.0 SCOPE OF WORK: CARETAKER

TP-T-3.1 Cleaning Schedule

TP-T-4.0 CARETAKER RESPONSBILITIES

TP-T-4.1 Proper Execution of Duties

TP-T-4.1.1 Supplies

TP-T-4.1.2 MSDS Sheets

TP-T-5.0 FREQUENCIES, DEFINITIONS, AND TIMES OF SERVICE

TP-T-5.1 Frequencies

TP-T-5.1.1 Campground Initial/Final Cleaning

TP-T-6.0 SANITARY FACILITIES (Comfort Stations, Bath Houses, Pit Toilets)

TP-T-6.1 Facilities

TP-T-6.2 Cleaned Surfaces

TP-T-6.3 Toilet Fixtures

TP-T-6.4 Wet Interior Areas

TP-T-6.5 Urinals

TP-T-6.6 Shiny Surfaces

TP-T-6.7 Insects

TP-T-6.8 Toilet Paper

TP-T-6.9 Outside Grounds of Facilities

TP-T-6.10 Light Bulbs

TP-T-6.11 Clogs

TP-T-6.12 Graffiti

TP-T-6.13 Pit Toilets

TP-T-6.14 Water Fountains

TP-T-7.0 IMPACT SITES (Shelters and Campsites)

TP-T-7.1 Screening

TP-T-7.2 Tables

TP-T-7.3 Refuse

TP-T-7.4 Rope, Lines, and Nails

TP-T-7.5 Impact Grounds and Facilities

TP-T-8.0 GRILLS AND FIRE RINGS

TP-T-8.1 Grease

TP-T-8.2 Ashes

TP-T-9.0 LITTER, REFUSE, AND DEBRIS PICKUP OF ALL AREAS

TP-T-9.1 Transportation

TP-T-9.2 Hauling

TP-T-9.3 Litter Pick-Up

TP-T-9.4 Refuse Collection

TP-T-10.0 SANITARY DUMP STATION

TP-T-10.1 Concrete Surfaces

TP-T-11.0 FISHING PIERS AND COURTESY DOCKS

TP-T-11.1 Cleaning

TP-T-12.0 FISH CLEANING STATIONS

TP-T-12.1 Cleaning

TP-T-12.2 Light Bulbs

TP-T-12.3 Tabletops

TP-T-12.4 Fish Entrails

TP-T-12.5 Cobwebs

TP-T-13.0 PICNIC SHELTERS

TP-T-13.1 Cleaning

TP-T-14.0 SEPTIC TANKS

TP-T-14.1 Pumping

TP-T-15.0 PLAYGROUNDS

TP-T-15.1 Cleaning

TP-T-15.2 Inspections

TP-T-16.0 BEACHES

TP-T-16.1 Cleaning

TP-T-17.0 ELECTRICAL AND WATER HOOK-UPS

TP-T-18.0 ROADWAYS

TP-T-18.1 Cleaning

TP-T-18.2 Natural Debris

TP-T-18.3 Pine Straw / Leaves

TP-T-19.0 OTHER FACILITIES

TP-T-19.1 Facilities:

TP-T-20.0 OTHER CONTRACTS

TP-T-20.1 Grass Mowing

TP-T-20.2 Maintenance Contracts

TP-T-20.3 Light Bulbs

TP-T-21.1 Cleaning

APPENDICES

APPENDIX A CAMPGROUND FACILITIES INVENTORY

APPENDIX B REQUIRED FREQUENCIES / TIMES OF SERVICES

APPENDIX C CAMPGROUND STATISTICS

APPENDIX D: PREVIOUS AWARD BID PRICES (PER-DAY)

APPENDIX E: CAMPGROUND MAPS

TP-T-01.1.0, GENERAL INFORMATION

TP-T-01.1.1, Campgrounds under Contract:

This contract provides Park Attendant/Caretaker services (cleaning and gatehouse) at Big Hart campground.

Note: Only one contract position will be awarded to provide both cleaning and gate attendant services for Big Hart Campground.

TP-T-01.1.2, Age:

This contract will require two (2) adults, both 21 years of age or older, to be available during their entire shift.

TP-T-01.1.3, Scope of Work:

Services to be accomplished under this contract shall be in accordance with the Scope of Work in this contract and in the Park Attendant Handbook, provided during orientation.

TP-T-01.1.4, Ability:

Both individuals must be able to fulfill the requirements of the contract.

TP-T-01.1.5, Supplies:

The Gatehouse / Caretaker Attendant will be required to furnish all labor, equipment, fuel, transportation, tools, cleaning and office supplies (except as otherwise noted herein as Government furnished) necessary to provide the specified services for the duration of the contract.

TP-T-01.1.6, Contracting Officer:

The term “Contracting Officer” means the person having authority to enter into, administer, or terminate contract and make related determinations and findings. Contracting officers are responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract and safeguarding interests of the United States in its contractual relationships.

Park Attendant Duty Performance Periods Campground Start

Date End Date

# of Days

Start Date

End Date

# of Days

Start Date

End Date

# of Days

2016 2017 (OPTION YR 1) 2018 (OPTION YR 2)

Big Hart MAR 23 OCT 3 167 MAR 22 OCT 2 167 MAR 21 OCT 1 167

Note: None of the services required by this contract shall be subcontracted.

TP-T-01.1.7, Terms of Contract / Duty Hours:

The terms of the contract and duty hours are specified in TP-T-2.1: Scope of Work and TP-T- 2.3: Schedule of Operation.

TP-T-01.1.8, Past Performance:

All contracts shall be awarded to the lowest priced, responsible, responsive bidder, with a responsibility determination made in accordance with Federal Acquisition Regulations (FAR) 9.1, and specifically 9.104-3(b) Satisfactory Performance Record.

Bidders shall submit, with their bid, the following information to aid in the determination of responsibility:

(1) Location, Name, General Description (Scope of Work) of at least (2) to a maximum of five

(5) contracts for similar size; complete with monetary value, and completion date.

(2) If unable to comply with above, at least two (2) to a maximum of five (5) previous work related experience(s) within a similar industry (customer service, management, operations, etc).

(3) Point of contacts (names and telephone numbers) for all submitted references, so individuals may be contacted for verification.

(4) Any supporting documentation detailing past performance within a similar industry, specific to skills in areas of customer service, gatehouse operations, computer experience, NRRS software experience (Park Suite, Field Manager, ORMS, Active Works), cleaning ability/quality, management experience, financial experience, etc.

TP-T-01.1.9 Security:

TP-T-01.1.9.2 Access and General Protection/Security Policy and Procedures: All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks or background investigation and to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

TP-T-01.1.9.3 Pre-screen candidates using E-Verify Program: Contractor personnel are required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer Representative and shall become part of the official contract file.

TP-T-1.2.1, PRE-WORK ORIENTATION / TRAINING

TP-T-1.2.1, Orientation / Training Schedule:

All attendants shall attend a required pre-work orientation and computer training session. The orientation / training will establish the line of authority and Government procedures for contractual, administrative, user fee collection, and other work related matters, including customer service and conflict management training. Orientation / training will begin at 9:00 am and conclude no later than 4:30 pm, with a one-hour lunch break, as indicated in the tables below. Attendants will be paid for orientation and training based on your bid.

All attendants must bring the following items to pre-work orientation:

Bonds (see section TP-T-1.5.4 Bonds ) Proof of Insurance for motor vehicles Driver’s License Doctor’s clearance for work Signed Contract

Scheduled Training Days

Must attend all orientation/training days

ORIENTATIO

N

COMPUTE

R

TRAINING

ORIENTATIO

N

COMPUTE

R

TRAINING

ORIENTATIO

N

COMPUTE

R

TRAINING

2016 2017 2018

29 MAR 30 MAR 28 MAR 29 MAR 27 MAR 28 MAR

TP-T-1.2.2, End of Season Campground Closure and Check-out:

Attendant check-outs will be scheduled at the end of the duty period of performance in accordance with TP-T-01.1.0, General Information (Park Attendant Duty Performance Periods) and based on attendant work schedules. Campgrounds are closed to the public at 2 p.m. on last day of the duty period of performance; however attendant on duty should expect to remain in campground for complete shift, which ends the following morning at 7 a.m. or last full day on caretaker schedule.

Check-out procedures are as follows: Gatehouses should be left clean and all personal items should be removed. Computer equipment should remain hooked up. All campers should be checked out of the system. Attendants should create final deposit and have last DSR envelope ready for pick-up. All equipment should be accounted for and the property release form should be signed. All keys should be returned. User Fee and Annual Pass books, log, and stickers should be returned. The campground shall be cleaned in accordance with the SOW cleaning requirements.

TP-T-1.3.0, LIVING AREA and GATEHOUSE MAINTENANCE

TP-T-1.3.1, Authorized RV Unit:

The contractor shall furnish a factory-build, “self-contained,” recreational vehicle (RV) of the travel trailer or motor home type, to be in good working condition, to serve as temporary living quarters for the duration of the contract.

TP-T-1.3.2, Unauthorized RV Unit:

Pick-up shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted buses, or other RV’s that do not meet requirements will not be acceptable.

Note: The contractor team shall be the sole occupants of their site. Family members and friends will not live with or reside with the contractor.

TP-T-1.3.3, RV Site:

The contractor shall maintain their RV site and gatehouse in a clean and sanitary condition at all times. Attendants shall leave the site in the same or better condition as when they arrived.

One (1) full hook-up RV site/pad will be provided for each contractor at their location of work.

For those campgrounds that have more than one contract, park attendant’s pads will be designated by the Contracting Officer Representative (COR) or other authorized representative, based on the contract letter awarded. If you have been awarded Contract “A”, you will reside on Pad “A”.

TP-T-1.3.4, Pets:

No livestock or gardens will be allowed on US Army Corps of Engineers property. Pets, as approved by the Government Representative, shall be on a leash no longer than six (6) feet in length or confined at all times. The keeping of pets inside or around the gatehouse is strictly prohibited.

TP-T-1.3.5, RV Personal Property:

No washers, dryers, deep freezers, or excessive personal items will be permitted around attendant’s site, on or around storage sheds, or inside the gatehouse.

TP-T-1.3.6, Government Property:

Gatehouses are Government property and must be treated as such. Items may not be placed on the walls, interior or exterior, unless approved by the Chief Ranger, Recreation Section, or his/her representative. All personal items (radios, televisions, coffee machines, etc.) must be approved by the Chief Ranger or his/her representative. No cooking appliances of any kind will be placed in or around the gatehouse. Personal satellite dishes or antennas will not be installed on or around the gatehouse unless approved by the Chief Ranger, Recreation Section or his/her representative.

TP-T-1.3.7, Gatehouse:

The attendant will maintain the gatehouse building interior and exterior, including all computer equipment and cables, cleaning of floors, counters, light fixtures, interior walls, windows, eaves, restroom, exterior walls, walkways, sidewalks, etc. so as to maintain a clean and professional appearance for all customers. Attendants will police the immediate area of the gatehouse and entrance for litter.

TP-T-1.3.8, Supplies:

Attendants will furnish all cleaning and office supplies (pens, pencils, stapler, tape, post-it notes, etc.). Attendants shall furnish a hose and will be required to water plants, shrubs, and flowers and also remove weeds in the median and entrance areas. The cleaning of the gatehouse and maintenance of above mentioned ground areas shall be completed on a weekly basis.

TP-T-1.3.9, Internet Service:

Because NRRS Field Manager software requires internet access, connection, e-mail accounts, and all other internet related activities by gatehouse attendants will be limited to work-related use only. This policy will be strictly enforced; policy and rules will be covered during pre-work orientation / training. All attendants will be required to sign acknowledgement that they have been advised and understand the internet policy. Contracts may be terminated for inappropriate and/or unlawful use of government provided internet.

TP-T-1.4.0, VISITORS

TP-T-1.4.1, Visitors:

All visitors that wish to stay as guests of the attendant will be required to lodge in the attendant’s RV (maximum of 14 days) or, if in their own campers, will be required to park at a campsite and pay the regular camping fee for that site.

TP-T-1.4.2, Hook-up:

No visitors shall be allowed to use the attendant hook-ups at any time.

TP-T-1.4.3, Reserving Sites:

Attendants will not save any sites for relatives, friends, acquaintances, or guests. The attendant must also ensure that none of his / her guests, visitors, relatives, etc. remain for any prolonged period of time (15 minutes or more) within the gatehouse or immediate premises.

TP-T-1.4.4, Minors:

Specifically included in this restriction are minor dependents. Baby-sitting is not permitted in or at the gatehouse.

TP-T-1.5.0, USER FEES

TP-T-1.5.1, Handling of Fees:

All attendants will be required to handle user fees for reservations and point of sale items within the campground as directed by the Contracting Officer Representative (COR), Chief Ranger, or his/her authorized representative. Attendants will be required to mail deposits of all user fees collected to the National Recreation Reservation Service (NRRS), including the purchase of money orders, as needed, on a weekly basis. Deposits will be created using the NRRS system and contractors will be expected to provide supporting documentation with deposits as required.

TP-T-1.5.2, Documentation:

Attendants will be required to prepare and submit all monies and appropriate documentation / paperwork to NRRS as well as a copy of all documentation, paperwork, and monies to approved locations. All attendants must retain a copy of all paperwork for the records for a minimum of 120 days after the completion of their contract. All attendants are responsible for the cost of envelopes, money orders, postage, certified mail receipt, etc. to send monies, paperwork, documentation, etc. to NRRS.

TP-T-1.5.3, Copies:

Specific guidelines concerning the collection and transmittal of fees are covered in the Attendant Handbook and will be addressed during orientation/training. Designated representatives will pick-up copies of all financial paperwork while patrolling.

TP-T-1.5.4, Bonds:

Attendants must be fully bonded (Fidelity Bond) or insured to cover funds not received by the designated Government agency as provided for in the specifications. Attendant is required to furnish to the Government original proof of such bond. Both contractors (person #1 and person #2) are required to be bonded for no less than $5,000.00 per couple for contracts with option years. The attendant will not begin work until proof of such bond has been furnished. Proof of bond must be provided to the Government no later than the day of orientation. The attendant has the option, instead of furnishing a surety or sureties on the bond, of the following:

Depositing certain United States bonds or notes in an amount equal to their par value to the penal sum of the bond;

Furnishing a certified or cashier’s check, bank draft, post office money order, or currency, in an amount equal to the penal sum of the bond;

Furnishing an irrevocable, unconditional letter of credit.

These services are available through a local insurance company or bank. If unable to locate a source, please contact Campground Program Manager, Thurmond Lake phone 1-800-533-3478, ext. 1130 or Chief Ranger, Recreation at ext. 1121.

TP-T-1.6.0, UNIFORM DRESS and PERSONAL APPEARANCE

TP-T-1.6.1, Uniform:

Attendants shall provide long pants, shorts, or skirts khaki in color with a white uniform-type (collar required) button down long or short sleeve shirt or blouse. White polo type shirts are also acceptable. No jeans will be allowed. Any headgear worn by the contractor while on duty must be a baseball type cap that is blue in color. Shoes shall be worn at all times and not consist of sandals, flip-flops, or open-toed shoes.

TP-T-1.6.2, Patches:

The Government will provide identification patches, a maximum of 10 per contract. It shall be the attendant’s responsibility to sew the patches to shirts, blouses, and hats.

TP-T-1.6.3, Nametag:

All attendants shall wear Government furnished nametags while on duty. The desired name for the nametag will be collected at the orientation. The nametags shall be worn above the left shirt or blouse pocket if pin type or around the neck on a plain lanyard if badge type.

TP-T-1.6.4, Appearance:

All clothing shall be neat and clean so as to present a good image to our customers. The uniform shall be worn at all times during gatehouse hours, while attendants are on duty. Shoes shall be worn at all times and not consist of sandals, flip-flops, or open-toed shoes.

TP-T-1.7.0, ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1, Alcohol:

At no time is the attendant to possess or consume beer, wine, or other alcoholic beverages in the park while on or off duty.

TP-T-1.7.2, Weapons:

The contractors will not carry or possess firearms in the park (exception to this will be storage in RV of firearms used for hunting in approved areas). Objects that would be considered weapons will not be displayed as such at any time during the term of this contract.

TP-T-1.7.3, Smoking:

SMOKING WILL NOT BE PERMITTED within the gatehouse or 10 feet immediately surrounding the entire gatehouse. Attendants are to be discrete. Violations of these provisions may result in immediate termination of contract.

TP-T-1.8.0, GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1, Attendant RV Site:

The Government will designate and provide for the attendants a camping site with electrical, sewer, local telephone service, and potable water hook-ups. Occupancy of the site is limited to the attendant’s recreational vehicle or camping unit, and personal vehicle(s)/vessel(s) only.

Attendant campsites will not be renovated or otherwise modified to accommodate a particular RV / camping unit. Existing sites are suitably sized to accommodate vehicles up to 35’ or 40’ in length.

TP-T-1.8.2, Telephone:

The Government shall provide one business line with telephone number. This line runs to both the gatehouse and RV site. The Government is responsible for the monthly payments of the telephone bill. The Government shall provide a telephone in the gatehouse and a phone receptacle at the attendants RV site. The contractor shall provide a telephone for use in their RV.

The contractor shall NOT accept collect calls or make personal long distance phone calls, (unless billed to a personal phone or calling card). The contractor will maintain a log of all long distance calls made. The log shall be submitted to the lake office upon request. All calls, local or long distance, shall be limited in time.

TP-T-1.8.3, Computer Equipment:

The Government will provide a computer, printer, credit card equipment, other necessary hardware supplies, and a weather radio at each gatehouse. The attendants will be held liable for all equipment and supplies issued by the Government that is lost, damaged, and/or misplaced due to carelessness or negligence. All such equipment will be signed for by attendants on a hand-receipt. One (1) answering machine will be used on the Government provided phone line, located in the gatehouse. The attendant is responsible for checking and properly following up on all messages during their shift, as indicated on the work calendar handed out at orientation/training.

TP-T-1.9.0, PAYMENT

TP-T-1.9.1, Pay Request:

It is the responsibility of the contractor to ensure that a pay request for each month work is performed is submitted to the Project Office by the end of each month. United States Army

Corps of Engineers personnel may be authorized to pick-up the pay request invoice, upon approval of the Campground Program Manager or Recreation Chief Ranger.

TP-T-1.9.2, Mailing Address:

The attendant shall furnish a mailing address to which proof of direct deposit payment remits and other necessary correspondence will be sent. It is the responsibility of the attendant to promptly notify the Chief Ranger or his/her authorized representative of any change in address. It is the responsibility of the park attendant to also update address or other changes in www.sam.gov or with the Savannah District Contracting Office if applicable. No personal mail shall be delivered to or accepted at the lake office.

TP-T-1.9.3, Payment:

Payment will be made only for actual number of days worked. Payment request may not exceed the daily-prorated amount of the contract (amount per day). For example, the amount of the request may not exceed the number of days worked during the month.

TP-T-1.9.4, Absences:

All absences must be approved in advance. The Chief Ranger, or his/her authorized representative, should be given as much advance notice as possible about anticipated absences.

Contractors will not be paid for approved or unapproved absentee days. An absence by any one or both of the attendants, without prior approval, is grounds for termination of the contract.

TP-T-1.9.5, Final Payment:

Final Payment voucher will not be paid to the contractor until all funds are reconciled. Any shortage of funds may be deducted from the contractor’s final payment.

TP-T-1.10.0, TERMINATION OF CONTRACT

TP-T-1.10.1, Contractor Failure:

Failure of the contractor to provide the items and complete services listed in the Contract Specifications, Scope of Work, and the Attendant Handbook will be grounds for termination.

Actions unbecoming on the part of the contractor, in the opinion of the Government, will be grounds for immediate termination. These actions include, but are not limited to:

Consumption of alcoholic beverages or intoxication, while on duty

Use of illegal drugs or controlled substances

Use of inappropriate sexual language, conduct, jokes, mannerisms, expressions, cursing or harassment of visitors, customers, other contract personnel, and/or USACE personnel

Theft or misuse of supplies, permits, passes, etc. or misuse of the computer and software

Inappropriate or illegal use of Government provided internet service

Unwarranted physical contact with visitors or USACE personnel

Recurring verbal and/or written complaints from visitors, other contract personnel, and/or USACE personnel for excessive control, harassment, rudeness, lack of cooperation, etc.

Resistance to implementation of policies and programs, as directed by Operations Manager, or his/her authorized representative(s)

Unauthorized possession or discharge of a firearm/weapon, while on duty

Failure to abide by any provision in Title 36.327, Code of Federal Regulations

Theft or improper accounting/handling of user fees collected

Discrimination against customers, visitors, other contract personnel, USACE personnel, on the basis of race, color, religion, sex, national origin, marital status, disabilities, etc.

Violations of public health and safety, including smoking in the gatehouse

Failure to maintain a neat, clean, well-groomed personal appearance

Inability to perform duties and job responsibilities in accordance with the Contract Specifications, Scope of Work, and Attendant Handbook

TP-T-1.10.2, Unforeseen Closure of Campground:

Contractors may be terminated if the Government determines campground attendant services are no longer needed due to unforeseen closures of campground or its major facilities (e.g.: beach, boat ramp, restroom, campground). Unforeseen closures may include, but are not limited to, closure resulting from budget constraints, management changes, natural disasters, floods, storm damage, infrastructure failure, and/or previously unknown safety hazards. In the event of a partial or full Government shutdown, the contractor may not be paid for the days he/she does not work if the campground is closed. In addition, if the camping season is shortened, the contractor may not be paid for the days he or she does not work if the campground is not open for the full number of days listed in the contract.

TP-T-1.10.3, Duty of Contractor to Finish Contract:

The contractor may not terminate this contract. Breach of contract and/or voluntary termination of contract without sufficient cause, or if the contractor fails to complete the contract through the specified term, may cause the contractor to be subject to re-procurement costs. The contractor’s failure to comply with the contract specifications may be grounds for suspension or disbarment for an unspecified period of time, not to exceed three years. Acceptance of the contract shall be evidence of such knowledge, approval, or acquiescence of all contract specifications.

TP-T-1.11.0, CAMPGROUND FACILITIES INVENTORY (See Appendix A)

TP-T-1.11.1, Renovations:

Any renovations, upgrades, remodeling, additions to site/facilities, etc. that may occur at any time during this contract, will be acknowledged, in writing, and signed by both the Government and the Contractor. The Government will not consider any renovation, upgrade, remodel, and/or addition to site/facility as a valid condition or term for negotiating an increase in contract price.

TP-T-2.0 SCOPE OF WORK: GATEHOUSE

TP-T-2.1.2, 24-Hours:

Contractors at Big Hart will provide attendant services twenty-four hours a day, six days a week.

Schedule includes all weekends and Federal Holidays.

The twenty-four hour shift begins at 7:00 am each morning and ends at 7:00 am the following morning. Please refer to TP-T-2.3 Schedule of Operations, for specific campground gatehouse hours. A work schedule defining days on/off for each campground will be provided to all attendants at the pre-work orientation/training.

TP-T-2.1.3, Contractor Duties and Communication:

All contractors are responsible for ensuring that their work performance, or lack of, does not interfere with another contractor and their ability to effectively and productively fulfill their contractor obligations (i.e.: lack of properly entering data into computer, not posting reserved signs, etc.).

TP-T-2.1.4, E-mail Communications:

E-mail accounts will be established for all campground gatehouses. E-mail accounts will be used to communicate between the gatehouse and the Project Office. Contractors will receive updates on work orders and maintenance schedules, public service announcements, tip sheets and other non-emergency communications. Contractors will notify the Project Office of zero dollar deposits.

Park Attendants are required to check government supplied e-mail daily during scheduled work days.

TP-T-2.2, CAMPGROUND ENTRANCE GATE and LAW ENFORCEMENT

TP-T-2.2.1, Entrance Gates:

Attendants will unlock and open entrance gates every morning at 7:00 am and close/lock the entrance gate at 10:00 pm. Contractors will immediately open the park entrance gates to allow campers out of the area for emergencies and/or for those users who request to be let out of the campground. Contractors will also allow entry of emergency or law enforcement personnel at any time, including the hours the campground gate is closed and locked (10:00 pm – 7:00 am).

Contractors will also exercise good judgment when dealing with campers and gate closure hours.

Campers are not to be told they cannot leave/enter because the gate is closed/closing. Specific policy and rules will be covered during the pre-work orientation and training sessions.

TP-T-2.2.2, Extended Gate Hours:

Contractors may be asked to keep the entrance gate open until midnight during the 2016, 2017 and 2018 seasons for various events, such as sporting events, fireworks, special events, etc.

TP-T-2.2.3, Log:

A log of time and dates that law enforcement, ranger, and park attendant patrols are conducted through the campground must be kept and turned over to the lake office monthly or upon request. Park Attendants may also be required to fill out a life jacket loaner log and distribute life jackets. Additional logs and tracking forms may also be added throughout contract season.

TP-T-2.2.4, Combination Locks:

Combination locks may be implemented at campground entrance gates (with same operation hours as locked gates 10:00 pm and 7:00 am). Contractors will be required to issue new lock combinations to registered campers on a regular basis according to project guidance, which will be issued at pre-work orientation.

TP-T-2.3, SCHEDULED HOURS OF OPERATION

TP-T-2.3.1, Gatehouse Hours of Operation:

All contractors are responsible for proper execution of work and duties in accordance with the following specifications:

March through September

Big Hart Gatehouse hours (six days a week):

CARETAKER^

SCHEDULE

OPEN CLOSE

Sunday 9 a.m. 6 p.m.

Monday 9 a.m. 6 p.m.

Tuesday Closed

Wednesday 9 a.m. 6 p.m.

Thursday 9 a.m. 6 p.m.

Friday 9 a.m. 10 p.m.

Saturday 9 a.m. 10 p.m.

Holidays 9 a.m. 10 p.m.

TP-T-2.3.2, Holiday Hours of Operation:

Holiday hours of operation for gatehouses will be worked on the following days:

2016: May 29th, July 3rd, September 4th 2017: May 28th, July 2nd & 3rd, September 3rd 2018: May 27th, July 4th, September 2nd

TP-T-2.4, CAMPGROUND TOURS

TP-T-2.4.1, Tours / Log:

Attendants will conduct rounds of the entire campground a minimum of three (3) times per day.

Vehicles, golf carts or scooters are permissible to complete these tours. A complete tour of the area includes checking all campsites, pit toilets, bathhouse(s), playgrounds, beaches, and all other facilities, to determine if any maintenance issues have occurred or are developing, and to notify the lake office accordingly. During routine rounds, the attendant/caretaker shall check for violations such as littering, vehicles parked on grass or off-site, pets off leashes, lanterns hung on trees, dumping of black or gray water on or around sites, etc. All campground tours and findings will be recorded on a patrol log and made available to lake offices, upon request.

Additional rounds may be necessary at times, for example (but not limited to), to inspect for maintenance issues or other complaints reported by campers, overdue check-outs, after storms, high water, etc.

TP-T-2.4.2, Reporting Violations:

Park Attendants will promptly report campground disturbances, violations of regulations and laws, instances of harassment, lack of cooperation, etc. to Rangers or local law enforcement, as appropriate. All major problems will be immediately reported to the lake office or Rangers on patrol. Rangers will handle each case on its own merit in accordance with professional training and discretion, and attendants will not attempt to direct, manipulate, undermine, oppose, or “second-guess” decisions made by the Rangers.

TP-T-2.4.3, Emergency Messages:

Attendants shall assist in the delivery of emergency messages to registered campers.

TP-T-2.5, PUBLIC RELATIONS and VISITOR ASSISTANCE

TP-T-2.5.1, Attendant Primary Role:

Because park attendants serve such a vital role for the US Army Corps of Engineers campground program on the frontlines to the visiting public, the primary role of a gatehouse/caretaker attendant is to quickly, professionally, and courteously assist all visitors. Their secondary role is to tactfully and respectfully educate customers of the rules and regulations in an attempt to gain compliance.

TP-T-2.5.2, Attendant Conduct:

Contractors will not order, direct, rule and/or regulate enforcement personnel. Contractors will not argue with, threaten, harass, badger, etc. uncooperative customers, campers, or visitors.

Contractors shall perform their duties with professionalism befitting a public servant and the US Army Corps of Engineers. Within the context of USACE policies and regulations, contractors will provide for the needs of our visiting public and act as public relations representatives for

USACE.

TP-T-2.5.3, Life Jacket Loaner Program:

Caretaker/Park Attendants may be required to conduct a life jacket loaner program from the gatehouse.

TP-T-2.6, CAMPSITE RESERVATIONS

TP-T-2.6.1, NRRS:

The National Recreation Reservation Service (NRRS) will provide advance campsite reservation services consisting of receiving reservation requests, bookings, collecting and processing campsite user fees, cancellations, refund requests, transmitting reservation information, help desk assistance, etc. on a daily basis to each individual campground.

The contractor will perform specific duties daily to implement the reservation program at the individual campground. These duties include, but are not limited to the following:

Receiving/printing daily incoming camper list

Maintaining current on-site records

Posting/un-posting reserved sites

Checking site availability

When the campground is full, contractors will post “Campground Full” signs on the highway directional signs

When requested by park rangers or other office staff, attendants will answer questions by phone or in-person about site availability

TP-T-2.6.2, NRRS Software Program:

Specific duties involved in using NRRS software will be outlined in the NRRS Field Guide and will be covered in the pre-work orientation/training.

TP-T-2.6.3, Making Reservations:

Contractors will take walk-in and advanced campsite reservations on-site, unless otherwise directed by the Chief Ranger or his/her authorized representative. Under no circumstances will contractor take advance reservations over the phone unless otherwise directed by the COR, Chief Ranger, or his/her authorized representative.

TP-T-2.7, GATEHOUSE OPERATION and FEE COLLECTION

TP-T-2.7.1, Gatehouse Duties:

During open gatehouse hours, contractor will collect required user fees, issue vehicle permits/passes, hand out receipt copies, update all required data in NRRS software program, deposit monies into safe, and other required functions, as covered in the pre-work orientation/training.

TP-T-2.7.2, Manual Operation of Gatehouse:

Permits will be issued in accordance with NRRS data or manually using ENG 4457 Camping Permits (fee book) if NRRS system is unavailable for any reason.

TP-T-2.7.3, Gatehouse Closing Procedures:

Upon closing the gatehouse, windows must be closed and secured, blinds drawn and closed, lights off, computer and phone lines disconnected from wall unit, and door(s) locked and secured. The campground gate will be unlocked at 7:00 am and locked at 10:00 pm daily. The gatehouse will be staffed in accordance with section TP-T-2.3 Scheduled Hours of Operation.

TP-T-2.7.4, Change Fund:

Each contract is required to have a minimum of $100.00 personal cash on hand (change fund) to be used for the purpose of making change for campers. Personal cash (other than change fund) WILL NOT BE intermingled with Government monies. Campers should be encouraged to use personal checks or credit cards to pay user fees, in order to reduce the amount of cash on hand.

TP-T-2.7.5, Brochures:

The contractor will distribute information (i.e. pamphlets, maps, brochures, Title 36, Rules and Regulations, etc.) to all campers upon registration. Contractor will verbally communicate visiting hours, gate-close hours and lock combination to all registered campers. All park users will be instructed to use developed facilities in accordance with applicable regulations and to park and operate vehicles and campers only in designated areas, pull-off, overflow, parking areas, etc.

TP-T-2.7.6, Complaints:

AT ALL TIMES, TACT, COURTESY, AND DIPLOMACY SHALL BE EXERCISED

WHENEVER DEALING WITH THE PUBLIC. Repeated complaints from the general public concerning these requirements will be grounds for termination. Visitor complaints and suggestions for improving the campground shall be submitted to the lake office when received.

Major complaints must be reported to the lake office as soon as possible.

TP-T-2.7.7, Recycling:

Attendants will be required to place paper that can be recycled in a box designated for this purpose in the gatehouse. Rangers or volunteers will pick up boxes of paper for recycling at regular intervals throughout the season.

TP-T-2.8, AUDITS and CUSTOMER CARE SURVEY

TP-T-2.8.1, Audits:

All contractors are subject to unannounced and unscheduled field audits of Government funds, property, computer transactions, change fund, and all fee collection records. In addition, an audit of the contractor’s performance and compliance, as required by this contract, will also be conducted unannounced and unscheduled (i.e. compliance to gatehouse hours of operation, uniform dress policy, Scope of Work, caretaker cleaning performance/compliance, etc.). Any discrepancies may be grounds for termination of contract. The COR, Chief Ranger, or his/her authorized representative will conduct all audits.

TP-T-2.9, ATTENDANT PERFORMANCE and EVALUATION

TP-T-2.9.1, Notification of Deficiencies:

Contractor shall be notified verbally and/or in writing of any serious or reoccurring minor deficiencies in service, as observed by the Contracting Officer, Contracting Office Representative, or other authorized representative.

TP-T-2.9.2, Documentation of Deficiencies:

Written notifications and memorandums for record shall be prepared in triplicate by the COR, Chief Ranger, or his/her authorized representative. The original will become a part of the contractor’s permanent file at the Project Manager’s Office; a copy will be issued to the attendant, and a copy will be forwarded to the Contracting Officer noted on the contract document.

TP-T-2.9.3, Correction of Deficiencies:

Upon receipt of notification of deficiency in service, contractor will immediately correct deficiencies and/or take steps to prevent reoccurrence of the deficiency.

TP-T-2.9.4, Deficiencies of Service:

The Contract Officer, upon receipt of any “Notification of Contract Deficiency” may terminate this contract. Termination will be based on the seriousness of the deficiency.

TP-T-3.0, SCOPE OF WORK: CARETAKER

TP-T-3.1, Cleaning Schedule:

Contractors at Big Hart campground will schedule the cleaning and servicing of facilities, to ensure no litter or debris remains on site longer than 24-hours (reference Appendix B).

Caretakers at Big Hart campground are also responsible for cleaning the group camp area, boat ramp area, fish cleaning station and the day-use area during the open season.

TP-T-4.0, CARETAKER RESPONSBILITIES

TP-T-4.1, Proper Execution of Duties:

The caretaker has the responsibility for proper execution of work and duties, in accordance with the following specifications:

TP-T-4.1.1, Supplies:

The caretaker will, unless otherwise specified, supply all cleaning materials and supplies needed for the cleaning and minor maintenance of each campground. These items are not reimbursable.

TP-T-4.1.2, MSDS Sheets:

Each campground caretaker shall maintain a copy of the Material Safety Data Sheets (MSDS) for all chemical-cleaning supplies. Copies shall be maintained at the campground gatehouse for ready reference.

TP-T-5.0, FREQUENCIES, DEFINITIONS, AND TIMES OF SERVICE

TP-T-5.1, Frequencies:

The caretaker shall accomplish services in accordance with the frequencies specified in Appendix B. Failure to complete the services in accordance with the frequencies in Appendix B will be grounds for termination. Cleaning deficiencies occurring on a continuous basis will result in a monetary deduction of the caretaker’s monthly invoice. Deduction will be based on the total cost incurred by the Government (resulting in a separate contractor being brought into perform the cleaning services).

TP-T-5.1.1 Campground Initial/Final Cleaning:

Prior to opening day of the campground, the caretakers shall have approximately five (5) days to clean ALL areas of the campground (comfort stations, impact sites, playground, beaches, fish cleaning stations, etc.). Cleaning of all roads and roadways within the park area shall be included in this requirement. Attendants will begin cleaning the boat ramps and fish cleaning stations during this time. Attendants at Big Hart will begin cleaning of the day use area at least two (2) days prior to opening. In addition, attendants will clean the area under contract at the end of the season, prior to contract close-out.

TP-T-6.0, SANITARY FACILITIES (Comfort Stations, Bath Houses, Pit Toilets)

TP-T-6.1, Facilities:

Inspect, deodorize, and clean, as applicable, all inside fixtures, partitions, floors, walls, ceilings, doors, and windows by: sweeping, and thoroughly washing or flushing with water containing chemical and detergent.

TP-T-6.2, Cleaned Surfaces:

All recently wet surfaces that are cleaned are to be dried before use of the facility by the public.

No standing water, slick, slippery, or wet areas are to be left after cleaning.

TP-T-6.3, Toilet Fixtures:

All toilet fixtures shall be scrubbed with a cleaning compound until clean and all stains removed.

After cleaning they shall be disinfected.

TP-T-6.4, Wet Interior Areas:

Shower stalls, curtains, and other interior areas subject to wet or damp conditions shall be kept free of mold, mildew, fungi, and other biological formations. The government will supply replacement shower curtains, as needed.

TP-T-6.5, Urinals:

All urinals shall be cleaned and supplied with a cake deodorant and screen.

TP-T-6.6, Shiny Surfaces:

All chrome, stainless steel, glass, and other shiny surfaces shall be polished and left in a clean and dry condition.

TP-T-6.7, Insects:

All insects, insect nests, webs shall be removed from louvers, screens, doors, windows, inside and outside walls, ceilings, eves, and recesses.

TP-T-6.8, Toilet Paper:

Furnish, distribute, replace roll toilet tissue and paper towels, as needed to assure an adequate supply at all times.

TP-T-6.9, Outsides of Facilities:

In conjunction with cleaning of the building, all outside grounds and facilities associated with the building shall be cleaned, including walls, paved parking areas, water fountains, and beaches.

Roofs of all buildings/facilities should also be blown off on a regular basis.

TP-T-6.10, Light Bulbs:

Replace, as needed, all inoperable light bulbs in both interior and exterior fixtures. The Government shall furnish all light bulbs.

TP-T-6.11, Clogs:

All sinks, toilets, and water fountains shall be unclogged, as needed.

TP-T-6.12, Graffiti:

Remove any drawings, writing, graffiti, etc. that can be removed with commercially available cleaners.

TP-T-6.13, Pit Toilets:

All rustic and/or pit toilet walls and vaults shall be treated with an approved deodorant.

TP-T-6.14, Water Fountains:

All water fountains shall be kept clean, free of foreign material, and in a sanitary condition.

TP-T-7.0, IMPACT SITES (Shelters and Campsites)

TP-T-7.1, Screening:

All screenings shall be raked level and all vegetation, living and dead, shall be removed. All other debris shall be removed.

TP-T-7.2, Tables:

All tables shall be cleaned by wiping and scrubbing. Insect nests will be removed by scraping and/or washing.

TP-T-7.3, Refuse:

All refuse from each campsite and vicinity shall be removed.

TP-T-7.4, Rope, Lines, and Nails:

Remove all ropes, clotheslines, nails, wire, etc., from each campsite impact area, surrounding vicinity, surrounding trees and lantern poles.

TP-T-7.5, Impact Grounds and Facilities:

All associated grounds and facilities, such as parking areas, steps, walks, etc. shall be clean of litter; including, but not limited to pop-tops, candy wrappers, cigarettes, and other small debris.

TP-T-8.0, GRILLS AND FIRE RINGS

TP-T-8.1, Grease:

All grease shall be removed from grills and adjacent work surfaces.

TP-T-8.2, Ashes:

Remove all ash, charcoal briquettes, wood, and all other debris from within and around grills and fire rings and dispose of off-site, in an appropriate container. “Off-site” means placing cold ash in bags and placing in trash receptacle. Remove ash, charcoal briquettes, wood, and all other debris from fire rings.

TP-T-9.0, LITTER, REFUSE, AND DEBRIS PICK-UP OF ALL AREAS

TP-T-9.1, Transportation:

All vehicles used to transport refuse and debris shall be street legal and kept in a clean and safe condition, including golf carts and scooters.

TP-T-9.2, Hauling:

All litter, refuse, and debris shall be hauled in a manner so as no refuse or effluent will be lost on the roadways, parking lots, etc.

TP-T-9.3, Litter Pick-up:

The caretaker shall pick up all litter, including small items, such as cigarette butts, pop tops, candy wrappers, vegetative debris, and other small litter items, down to the water’s edge from the following areas:

Playgrounds Campsites Trails Sanitary facilities Picnic Shelters Walkways, overlooks, trails Fish cleaning stations and fishing piers Boat ramps Road shoulders to park area limits Parking lots Impact sites Play fields Central refuse depository (trash dumpster) Other areas within campground boundary line

TP-T-9.4, Refuse Collection:

All refuse and litter collected by the caretaker will be deposited in the campground dumpsters.

All tops of bags will be secured so as no refuse or litter will escape in or around the dumpsters.

Removal of accumulated waste in dumpsters will be accomplished by a separate Government contract and will not be the responsibility of the Caretaker.

TP-T-10.0, SANITARY DUMP STATION

TP-T-10.1, Concrete Surfaces:

All concrete surfaces and fixtures shall be…