W912HN-12-T-0010 Park Attendants - RFQ.pdf

SAS EXECUTION BRANCH

USAED SAVANNAH

100 WEST OGLETHORPE AVE/POB 889

SAVANNAH GA 31402-0889

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

$7.0

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

X

CODE

W912HN-12-T-0010 29-Nov-2011

b. TELEPHONE NUMBER

912-652-5078

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 13 Dec 2011

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

W912HN

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JARA TARTT

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

721211

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

SB

HUBZONE SB

SET ASIDE: 100 % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

1 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

X

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

W912HN-12-T-0010

Section SF 1449 - CONTINUATION SHEET

Quotation envelope should read as follows:

CONTACT INFOMATION

U.S. Army Corps of Engineers, Savannah District Attn: CECT-SAS-E (Jara Tartt) P.O. Box 889 Savannah, GA 31402-0889

Electronic and facsimile quotes are not acceptable

Basis for award:

Quotation shall meet the minimum requirements listed in the Request for Proposals (RFP) to be eligible for an award. An award will be made to the vendor whose quote represents the lowest evaluated quote to the government and whose prices are otherwise determine to be fair and reasonable.

FOR:

Hartwell Lakes: Tanya Grant (CESAS-OP-H) 706-856-0323 or Tanya.C.Grant@usace.army.mil

J. Strom Thurmond Lakes: Heather Killips (CESAS-OP-T) 1-800-533-3478 ext. 1130 or Heather.A.Killips@usace.army.mil

Mail All Invoices to:

Hartwell Lakes Attn: CESAS-OP-H (Tanya Grant) Hartwell Project Office 5625 Anderson Highway Hartwell, GA 30643-0278

J. Strom Thurmond Lakes Attn: CESAS-OP-T (Heather Killips) 510 Clarks Hill Highway Clarks Hill, SC 29821

Note 1: For close-out purposes the contractor shall forward a copy of final invoice to the address listed below:

U.S. Army Corps of Engineers, Savannah District Attn: CECT-SAS-E (Jara Tartt) P.O. Box 889 Savannah, GA 31402-0889 mailto:Tanya.C.Grant@usace.army.mil� mailto:Heather.A.Killips@usace.army.mil�

Note 2:

Final Invoice Shall Be Marked Final.

Note 5: Contractual POC: Jara Tartt, Jara.n.tartt@usace.army.mil or 912.652.5078

US ARMY CORPS OF ENGINEERS

STATEMENT OF WORK

SAVANNAH DISTRICT

PARK ATTENDANT SCOPE OF WORK

Technical Provisions J. Strom Thurmond & Hartwell Lakes

TP-T-01.1.0 GENERAL

TP-T-01.1.1 Campgrounds Under Contract:

TP-T-01.1.2 Age:

TP-T-01.1.3 Scope of Work:

TP-T-01.1.4 Ability:

TP-T-01.1.5 Supplies:

TP-T-01.1.6 Contracting Officer:

TP-T-01.1.7 Terms of Contract / Duty Hours:

TP-T-01.1.8 Past Performance:

TP-T-1.2.1 PRE WORK ORIENTATION / TRAINING

TP-T-1.2.1 Orientation / Training Schedule:

TP-T-1.2.2 End of Season Campground Closure and Check-out

TP-T-1.3.0 LIVING AREA & GATEHOUSE MAINTENANCE

TP-T-1.3.1 Authorized RV Unit:

TP-T-1.3.2 Unauthorized RV Unit:

TP-T-1.3.3 RV Site:

TP-T-1.3.4 Pets:

TP-T-1.3.5 RV Personal Property:

TP-T-1.3.6 Government Property:

TP-T-1.3.7 Gatehouse:

TP-T-1.3.8 Supplies:

TP-T-1.3.9 Internet Service:

mailto:Jara.n.tartt@usace.army.mil�

TP-T-1.4.0 VISITORS

TP-T-1.4.1 Visitors:

TP-T-1.4.2 Hook-up:

TP-T-1.4.3 Reserving Sites:

TP-T-1.4.4 Minors:

TP-T-1.5.0 USER FEES

TP-T-1.5.1 Handling of Fees:

TP-T-1.5.2 Documentation:

TP-T-1.5.3 Copies:

TP-T-1.5.4 Bonds:

TP-T-1.6.0 UNIFORM DRESS & PERSONAL APPEARANCE

TP-T-1.6.1 Uniform:

TP-T-1.6.2 Patches:

TP-T-1.6.3 Nametag:

TP-T-1.6.4 Appearance:

TP-T-1.7.0 ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1 Alcohol:

TP-T-1.7.2 Weapons:

TP-T-1.7.3 Smoking:

TP-T-1.8.0 GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1 Attendant RV Site:

TP-T-1.8.2 Telephone:

TP-T-1.8.3 Computer Equipment:

TP-T-1.9.0 PAYMENT

TP-T-1.9.1 Pay Request:

TP-T-1.9.2 Mailing Address:

TP-T-1.9.3 Payment:

TP-T-1.9.4 Absences:

TP-T-1.9.5 Final Payment:

TP-T-1.10.0 TERMINATION OF CONTRACT

TP-T-1.10.1 Contractor Failure:

TP-T-1.10.2 Unforeseen Closure of Campground:

TP-T-1.10.3 Duty of Contractor to Finish Contract:

TP-T-1.11.0 CAMPGROUND FACILITIES INVENTORY (See Appendix A)

TP-T-1.11.1 Renovations

TP-T-2.0 SCOPE OF WORK: GATEHOUSE

TP-T-2.1.1 4-Days-On / 4-Days Off:

TP-T-2.1.2 24-Hours:

TP-T-2.1.3 Contractor Duties & Communication:

TP-T-2.1.4 Email Communications

TP-T-2.2 CAMPGROUND ENTRANCE GATE & LAW ENFORCEMENT

TP-T-2.2.1 Entrance Gates:

TP-T-2.2.2 Extended Gate Hours:

TP-T-2.2.3 Log:

TP-T-2.2.4 Combination Locks:

TP-T-2.3 SCHEDULED HOURS OF OPERATION

TP-T-2.3.1 Gatehouse Hours of Operations:

TP-T-2.3.2 Holiday Hours of Operations:

TP-T-2.4 CAMPGROUND TOURS

TP-T-2.4.1 Tours / Log:

TP-T-2.4.2 Reporting Violations:

TP-T-2.4.3 Emergency Messages:

TP-T-2.5 PUBLIC RELATIONS & VISITOR ASSISTANCE

TP-T-2.5.1 Attendant Primary Role:

TP-T-2.5.2 Attendant Conduct:

TP-T-2.5.3 Life Jacket Loaner Program:

TP-T-2.6 CAMPSITE RESERVATIONS

TP-T-2.6.1 NRRS:

TP-T-2.6.2 NRRS Software Program:

TP-T-2.6.3 Making Reservations:

TP-T-2.7 GATEHOUSE OPERATION & FEE COLLECTION

TP-T-2.7.1 Gatehouse Duties:

TP-T-2.7.2 Manual Operation of Gatehouse:

TP-T-2.7.3 Gatehouse Closing Procedures:

TP-T-2.7.4 Change Fund:

TP-T-2.7.5 Brochures:

TP-T-2.7.6 Complaints:

TP-T-2.7.7 Recycling

TP-T-2.8 AUDITS & CUSTOMER CARE SURVEY

TP-T-2.8.1 Audits:

TP-T-2.8.2 Survey Reports:

TP-T-2.9 ATTENDANT PERFORMANCE & EVALUATION

TP-T-2.9.1 Notification of Deficiencies:

TP-T-2.9.2 Documentation of Deficiencies:

TP-T-2.9.3 Correction of Deficiencies:

TP-T-2.9.4 Deficiencies of Service:

TP-T-3.0 SCOPE OF WORK: CARETAKER

TP-T-3.1 Cleaning Schedule:

TP-T-4.0 CARETAKER RESPONSBILITIES

TP-T-4.1 Proper Execution of Duties:

TP-T-4.1.1 Supplies:

TP-T-4.1.2 MSDS Sheets:

TP-T-5.0 FREQUENCIES, DEFINITIONS, AND TIMES OF SERVICE

TP-T-5.1 Frequencies:

TP-T-5.1.1 Campground Initial Cleaning:

TP-T-6.0 SANITARY FACILITIES (Comfort Stations, Bath Houses, Pit Toilets)

TP-T-6.1 Facilities:

TP-T-6.2 Cleaned Surfaces:

TP-T-6.3 Toilet Fixtures:

TP-T-6.4 Wet Interior Areas:

TP-T-6.5 Urinals:

TP-T-6.6 Shiny Surfaces:

TP-T-6.7 Insects:

TP-T-6.8 Toilet Paper:

TP-T-6.9 Outside Grounds of Facilities:

TP-T-6.10 Light Bulbs:

TP-T-6.11 Clogs:

TP-T-6.12 Graffiti:

TP-T-6.13 Pit Toilets:

TP-T-6.14 Water Fountains:

TP-T-7.0 IMPACT SITES (Shelters and Campsites)

TP-T-7.1 Screening:

TP-T-7.2 Tables:

TP-T-7.3 Refuse:

TP-T-7.4 Rope, Lines, and Nails:

TP-T-7.5 Impact Grounds and Facilities:

TP-T-8.0 GRILLS AND FIRE RINGS

TP-T-8.1 Grease:

TP-T-8.2 Ashes:

TP-T-9.0 LITTER, REFUSE, AND DEBRIS PICKUP OF ALL AREAS

TP-T-9.1 Transportation:

TP-T-9.2 Hauling:

TP-T-9.3 Litter Pick Up:

TP-T-9.4 Refuse Collection:

TP-T-10.0 SANITARY DUMP STATION

TP-T-10.1 Concrete Surfaces:

TP-T-11.0 FISHING PIERS AND COURTESY DOCKS

TP-T-11.1 Cleaning:

TP-T-12.0 FISH CLEANING STATIONS

TP-T-12.1 Cleaning:

TP-T-12.2 Light Bulbs:

TP-T-12.3 Tabletops:

TP-T-12.4 Fish Entrails:

TP-T-12.5 Cobwebs:

TP-T-13.0 PICNIC SHELTERS

TP-T-13.1 Cleaning:

TP-T-14.0 SEPTIC TANKS

TP-T-14.1 Pumping:

TP-T-15.0 PLAYGROUNDS

TP-T-15.1 Cleaning:

TP-T-15.2 Inspections:

TP-T-16.0 BEACHES

TP-T-16.1 Cleaning:

TP-T-17.0 ELECTRICAL AND WATER HOOK-UPS

TP-T-17.1 Cleaning:

TP-T-18.0 ROADWAYS

TP-T-18.1 Cleaning:

TP-T-18.2 Natural Debris:

TP-T-18.3 Pine Straw / Leaves:

TP-T-19.0 OTHER FACILITIES

TP-T-19.1 Facilities:

TP-T-20.0 OTHER CONTRACTS

TP-T-20.1 Grass Mowing:

TP-T-20.2 Maintenance Contracts:

TP-T-20.3 Light Bulbs:

TP-T-21.0 ROAD & ROAD SHOULDERS

TP-T-21.1 Cleaning:

APPENDICES

APPENDIX A CAMPGROUND FACILITIES INVENTORY

THURMOND DAM & LAKE

AREA: Big Hart

AREA: Broad River

AREA: Hesters Ferry

AREA: Mt. Carmel

AREA: Petersburg

AREA: Raysville

AREA: Winfield

AREA: Coneross

AREA: Oconee Point

AREA: Paynes Creek

AREA: Springfield

AREA: Twin Lakes

AREA: Watsadler

APPENDIX B REQUIRED FREQUENCIES / TIMES OF SERVICES

1. SHOWER HOUSES & COMFORT STATIONS (TP-T-6.0)

2. CLEANING OF VAULT TOILETS / PIT TOILETS (TP-T-6.0)

3. IMPACT SITES: CAMPSITES & SHELTERS (TP-T-7.0 & TP-T-13.0)

4. GRILLS & FIRE RINGS (TP-T-8.0)

5. LITTER, REFUSE, & DEBRIS PICKUP, ALL AREAS (TP-T-8.0)

6. LITTER PICKUP (TP-T-9.0)

7. SANITARY DUMP STATION (TP-T-10.0)

8. FISHING PIERS & COURTESY DOCKS (TP-T-11.0)

9. FISH CLEANING STATIONS (TP-T-12.0)

10. PICNIC SHELTERS (TP-T-13.0)

11. SEPTIC TANKS (TP-T-14.0)

12. PLAYGROUNDS (TP-T-15.0)

13. BEACHES (TP-T-16.0)

14. WATER & HOOK UPS (TP-T-17.0)

15. ROADWAYS (TP-T-18.0)

16. OTHER FACILITIES (TP-T-19.0)

17. ROAD & ROAD SHOULDERS (TP-T-21.0)

APPENDIX C CAMPGROUND STATISTICS

APPENDIX D DISTANCE OF CAMPGROUND ROAD TO CLEAN

APPENDIX E MAPS OF LAKES……………………………………………..SEE ATTACHMENT

TP-T-01.1.0 GENERAL

TP-T-01.1.1 Campgrounds Under Contract:

J. Strom Thurmond:

This contract provides Gatehouse Attendant services (with no cleaning duties) for Modoc, Petersburg, Raysville, Ridge Road, and Winfield campgrounds as well as Gatehouse/Caretaker Attendant services (with cleaning duties) for Big Hart, Broad River, Hawe Creek, Hesters Ferry and Mt. Carmel campgrounds.

Contract Dates:

Campground Start Date End Date Total Days

Start Date End Date Total Days

2012 2013 Big Hart March 12 Oct 1 168 March 12 Sep 30 168 Broad River March 5 Sep 5 159 March 5 Sep 4 158 Hawe Creek March 12 Oct 1 168 March 12 Sep 30 168 Hesters Ferry March 12 Oct 1 168 March 12 Sep 30 168 Modoc A March 12 Oct 1 97 March 12 Sep 30 97 Modoc B March 12 Oct 1 95 March 12 Sep 30 95 Mt. Carmel March 12 Sep 5 146 March 12 Sept 4 146 Petersburg A Feb 22 Oct 31 129 Feb20 Oct 31 130 Petersburg B Feb 22 Feb 18 220 Feb 20 Feb24 225 Raysville March 12 Oct 1 163 March 12 Sep 30 163 Ridge Road A March 12 Oct 1 97 March 12 Sep 30 97 Ridge Road B March 12 Oct 1 95 March 12 Sep 30 95 Winfield A March 12 Oct 1 97 March 12 Sep 30 97 Winfield B March 12 Oct 1 95 March 12 Sep 30 95

Hartwell Lake:

This contract provides Gatehouse Attendant services (with no cleaning duties) for Coneross, Oconee Point, Paynes Creek, Springfield, Twin Lakes, and Watsadler Campgrounds.

Contract Dates:

Campground Start Date End Date Total

Days Start Date End Date Total

Days 2012 2013 Coneross A May 1 Sep 30 80 May 1 Sep 30 78 Coneross B May 1 Sep 30 81 May 1 Sep 30 79 Oconee Point A May 1 Sep 30 80 May 1 Sep 30 78 Oconee Point B May 1 Sep 30 81 May 1 Sep 30 79 Paynes Creek A May 1 Sep 9 69 May 1 Sep 9 67

Paynes Creek B May 1 Sep 9 70 May 1 Sep 9 68 Springfield A April 1 Oct 31 112 April 1 Oct 31 110 Springfield B April 1 Oct 31 110 April 1 Oct 31 108 Twin Lakes A April 1 Nov 30 128 April 1 Nov 30 126 Twin Lakes B April 1 Nov 30 124 April 1 Nov 30 122 Watsadler A April 1 Nov 30 128 April 1 Nov 30 126 Watsadler B April 1 Nov 30 124 April 1 Nov 30 122

TP-T-01.1.2 Age:

This contract will require two (2) adults, both 21 years of age or older, to be available during their shift.

TP-T-01.1.3 Scope of Work:

Services to be accomplished under this contract shall be in accordance with the Scope of Work in this contract and in the Attendant Handbook, provided during orientation.

TP-T-01.1.4 Ability:

Both individuals must be able to fulfill the requirements of the contract.

TP-T-01.1.5 Supplies:

The Gatehouse / Caretaker Attendant will be required to furnish all labor, equipment, fuel, transportation, tools, cleaning and office supplies (except as otherwise noted herein as Government furnished) necessary to provide the specified services for the duration of the contract.

TP-T-01.1.6 Contracting Officer:

The term “Contracting Officer” means the person having authority to enter into, administer, or terminate contract and make related determinations and findings. Contracting officers are responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract and safeguarding interests of the United States in its contractual relationships.

Note: None of the services required by this contract shall be subcontracted.

TP-T-01.1.7 Terms of Contract / Duty Hours:

The terms of the contract and duty hours are specified in TP-T-2.1: Scope of Work and TP-T-2.3:

Schedule of Operation.

TP-T-01.1.8 Past Performance:

All contracts shall be awarded to the lowest priced, responsible, responsive bidder, with a responsibility determination made in accordance with Federal Acquisition Regulations (FAR) 9.1, and specifically 9.104-3(b) satisfactory performance record.

Bidders shall submit with their bid, the following information to aid in the determination of responsibility:

(1) Location, Name, General Description (Scope of Work) of at least 2 to a maximum of five contracts for similar size; complete with monetary value, and completion date.

(2) If unable to comply with above, at least 2 to a maximum of five previous work related experience(s) within a similar industry (customer service, management, operations, etc.).

(3) Point of contacts (names and telephone numbers) for all submitted references, so individuals may be contacted for verification.

(4) Any supporting documentation detailing past performance within a similar industry, specific to skills in areas of customer service, gatehouse operations, computer experience, NRRS software experience (Park Suite, Field Manager, ORMS) cleaning ability / quality, management experience, financial experience, etc.

TP-T-1.2.1 PRE WORK ORIENTATION / TRAINING

TP-T-1.2.1 Orientation / Training Schedule:

All attendants shall attend a required pre-work orientation and computer training session. The orientation / training will establish the line of authority and government procedures for contractual, administrative, user fee collection, and other work related matters, including customer service and conflict management training. Orientation / training will begin at 9:00 am and conclude no later than 4:30 p.m., with a one-hour lunch break, as indicated in the tables below. Attendants will be paid for orientation and training based on your bid.

All attendants should bring the following items to pre-work orientation:

• Bond-see Section TP-T-1.5.4 Bonds

• Driver’s License

• Doctor’s clearance for work

• Contract

• Bond

• Proof of Insurance-Attendants will be required to furnish proof of motor vehicle insurance.

Scheduled Training Days

Thurmond:

CAMPGROUND ORIENTATION &

COMPUTER TRAINING

ORIENTATION &

2012 2013 Petersburg 22 -24 FEB 20 -22 FEB

ALL other campgrounds 12 -14 MAR 12 -14 MAR Hartwell:

CAMPGROUND ORIENTATION &

ORIENTATION &

2012 2013 Twin Lakes, Springfield & Watsadler 27 – 30 Mar 28 - 29 Mar

Coneross, Oconee Point & Paynes Creek 23 – 26 Apr 29 - 30 Apr

TP-T-1.2.2 End of Season Campground Closure and Check-out Thurmond: For those campgrounds which close on September 30th, Attendant Check-outs will be scheduled for September 30th and October 1st. Attendants should expect to remain in the campgrounds through October 1st

Gatehouses should be left clean and all personal items should be removed. Computer equipment should remain hooked-up. All campers should be checked out of the system. Attendants should create the final deposit and have the last DSR envelope ready for pick-up. All equipment should be accounted for and the property release form should be signed. All keys should be returned. User Fee and Annual Pass books should be returned. Caretaker contractors should also be certain the campground is cleaned per the schedule in

. Check-out procedures are as follows:

TP-T-3.0 SCOPE OF WORK: CARETAKER.

Hartwell: Park Attendants who are on duty the last day of contract period will maintain normal shift hours (be on duty until 7 a.m. the following morning) whether or not campground has closed for the season. For campgrounds which completely close on park attendants last day, park attendants on duty will shut campground gates at 2 p.m. or after all campers/visitors/vehicles have left the campground.

Gatehouses should be left clean and all personal items should be removed. All campers should be checked out of the system. Attendants should create the final deposit and have the last DSR envelope ready for pick-up. Computer equipment should remain hooked-up but turned off. All equipment should be accounted for and the property release form should be signed. All keys should be returned.

User Fee and Annual Pass books should be returned.

TP-T-1.3.0 LIVING AREA & GATEHOUSE MAINTENANCE

TP-T-1.3.1 Authorized RV Unit:

The contractor shall furnish a factory-build, “self-contained,” recreational vehicle (RV) of the travel trailer or motor home type, to be in good working condition, to serve as temporary living quarters for the duration of the contract.

TP-T-1.3.2 Unauthorized RV Unit:

Pick-up shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted buses, or other RV’s that do not meet requirements will not be acceptable.

Note: The contractor team shall be sole occupants of their site. Family members & friends will not live with or reside with the contractor.

TP-T-1.3.3 RV Site:

The contractor shall maintain their RV site and gatehouse in a clean and sanitary condition at all times. Attendants shall leave the site in the same or better condition as when they arrived.

Thurmond and Hartwell Lakes: One (1) full hook-up RV site/pad will be provided for each contractor at their location of work. For those campgrounds that have more than one contract, park attendants pads will be designated by the COR or other authorized representative, based on contract letter awarded. If you have been awarded Contract “A”, you will reside on Pad “A.

Thurmond:

PETERSBURG CAMPGROUND WINFEILD CAMPGROUND

RIDGE ROAD CAMPGROUND MODOC CAMPGROUND

A

B

Gatehouse Gatehouse

B A

A B B A

Gatehouse Gatehouse

Hartwell:

TP-T-1.3.4 Pets:

No livestock or gardens will be allowed on US Army Corps of Engineers property. Pets, as approved by the Government Representative, shall be on a leash no longer than six (6) feet in length or confined at all times. The keeping of pets inside or around the gatehouse is strictly prohibited.

TP-T-1.3.5 RV Personal Property:

No washers, dryers, deep freezers, or excessive personal items will be permitted around attendant’s site, on or around storage sheds, or inside the gatehouse.

TP-T-1.3.6 Government Property:

Gatehouses are Government property and must be treated as such. Items may not be placed on the walls, interior or exterior, unless approved by the Chief Ranger, Recreation Section, or his / her representative. All personal items (radios, televisions, coffee machines, etc.) must be approved by the Chief Ranger or his / her representative. No cooking appliances of any kind will be placed in or around the gatehouse. Personal satellite dishes will not be installed on or around the gatehouse at Thurmond Lake. Personal satellite dishes will not be installed on or around the gatehouse at Hartwell Lake unless approved by the Chief Ranger, Recreation Section, or his / her representative.

TP-T-1.3.7 Gatehouse:

The attendant will maintain the gatehouse building interior and exterior, including all computer equipment and cables, cleaning of floors, counters, light fixtures, interior walls, windows, eaves, restroom, exterior walls, walkways, sidewalks, etc. so as to maintain a clean and professional appearance for all customers. Attendants will police the immediate area of the gatehouse and entrance for litter.

TP-T-1.3.8 Supplies:

Attendants will furnish all cleaning and office supplies (pens, pencils, stapler, tape, post-it notes, etc.). Attendants shall furnish a hose and will be required to water plants, shrubs, and flowers and also remove weeds in the median and entrance areas. The cleaning of the gatehouse and maintenance of above mentioned ground areas shall be completed on a weekly basis.

TP-T-1.3.9 Internet Service:

Because NRRS Field Manager software requires internet access, connection, e-mail accounts, and all other internet related activities by gatehouse attendants will be limited to work-related use only.

This policy will be strictly enforced; policy and rules will be covered during pre-work orientation / training. All attendants will be required to sign acknowledgement that they have been advised and understand the internet policy. Contracts may be terminated for inappropriate and / or unlawful use of government provided internet. Attendants are required to check government supplied email during scheduled work days.

TP-T-1.4.0 VISITORS

TP-T-1.4.1 Visitors:

All visitors that wish to stay as guests of the attendant will be required to lodge in the attendant’s RV (maximum of 14 days) or, if in their own campers, will be required to park at a campsite and pay the regular camping fee for that site.

TP-T-1.4.2 Hook-up:

No visitors shall be allowed to use the attendant hook-ups at any time.

TP-T-1.4.3 Reserving Sites:

Attendants will not save any sites for relatives, friends, acquaintances, or guests. The attendant must also ensure that none of his / her guests, visitors, relatives, etc. remain for any prolonged period of time (5 minutes or more) within the gatehouse or immediate premises.

TP-T-1.4.4 Minors:

Specifically included in this restriction are minor dependants. No baby-sitting is allowed in or at the gatehouse.

TP-T-1.5.0 USER FEES

TP-T-1.5.1 Handling of Fees:

All attendants will be required to handle user fees as directed by the Contracting Officer’s Representative (COR) or his / her designated representative. Attendant(s) will be required to make deposits on a weekly basis.

TP-T-1.5.2 Documentation:

Attendants will be required to prepare and submit all monies and appropriate documentation / paperwork to NRRS as well as a copy of all documentation, paperwork, and monies to approved locations. All attendants must retain a copy of all paperwork for their records for a minimum of 120 days after the completion of their contract. All attendants are responsible for the cost of envelopes, money orders, postage, certified mail receipts, etc. to send monies, paperwork, documentation, etc. to NRRS.

• Hartwell contractors will be required to send NRRS deposits by certified mail and will be responsible for all related costs.

TP-T-1.5.3 Copies:

Specific guidelines concerning the collection and transmittal of fees are covered in the Attendant Handbook and will be addressed during orientation / training. Designated representatives will pick-up copies of all financial paperwork while patrolling.

TP-T-1.5.4 Bonds:

Attendants must be fully bonded (Fidelity Bond) or insured to cover funds not received by the designated Government agency as provided for in the specifications. Attendant is required to furnish to the Government original proof of such bond. All contractors (person #1 and person #2) are required to be bonded for no less than $5,000.00 for contracts with option years and $5,000 for contracts without option years. The attendant will not begin work until proof of such bond has been furnished. Proof of bond must be provided to the Government no later than the day of orientation. The attendant has the option, instead of furnishing a surety or sureties on the bond, of the following:

Depositing certain United States bonds or notes in an amount equal to their par value to the penal sum of the bond;

Furnishing a certified or cashier’s check, bank draft, post office money order, or currency, in an amount equal to the penal sum of the bond;

Furnishing an irrevocable, unconditional letter of credit.

These services are available through a local insurance company or bank. If unable to locate a source, please contact Campground Program Manager, Thurmond Lake phone 1-800-533-3478, ext 1130 or Chief Ranger, Recreation at ext 1121 or Campground Program Manager, Hartwell Lake, phone 1-888-893-0678, ext. 323 or Chief Ranger, Recreation at ext. 310.

TP-T-1.6.0 UNIFORM DRESS & PERSONAL APPEARANCE

TP-T-1.6.1 Uniform:

Thurmond Lake

: Attendants shall provide long pants, shorts, or skirts khaki in color with a white uniform-type (collar required) button down long or short sleeve shirt or blouse. White polo type shirts are also acceptable. No jeans will be allowed. Any headgear worn by the contractor while on duty must be a baseball type cap that is blue in color. For the 2012 and 2013 seasons, it will be acceptable for attendants at Thurmond Lake to wear pants, shorts or skirts that are navy blue in color.

Hartwell Lake

TP-T-1.6.2 Patches:

: Attendants shall provide long pants, shorts, or skirts khaki in color with a white uniform-type (collar required) button down long or short sleeve shirt or blouse. White polo type shirts are also acceptable. No jeans will be allowed. Any headgear worn by the contractor while on duty must be a baseball type cap that is red in color.

The Government will provide identification patches, a maximum of 6 per contract. It shall be the attendant’s responsibility to sew the patches to shirts, blouses, and hats.

TP-T-1.6.3 Nametag:

All attendants shall wear Government furnished nametags while on duty. The desired name for the nametag will be collected at the orientation. The nametags shall be worn above the left shirt or blouse pocket if pin type or around the neck on a plain lanyard if badge type.

TP-T-1.6.4 Appearance:

All clothing shall be neat and clean so as to present a good image to our customers. The uniform shall be worn at all times during gatehouse hours, while attendants are on duty. Shoes shall be worn at all times and not consist of sandals, flip-flops, or open-toed shoes.

TP-T-1.7.0 ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1 Alcohol:

At no time is the attendant to possess or consume beer, wine, or other alcoholic beverages in the park while on or off duty.

TP-T-1.7.2 Weapons:

The contractors will not carry or possess firearms in the park (exception to this will be storage in RV of firearms used for hunting in approved areas). Objects that would be considered weapons will not be displayed as such at any time during the term of this contract.

TP-T-1.7.3 Smoking:

SMOKING WILL NOT BE PERMITTED within the gatehouse or 10 feet immediately surrounding the entire gatehouse. Attendants are to be discrete. Violations of these provisions may result in immediate termination of contract.

TP-T-1.8.0 GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1 Attendant RV Site:

The Government will designate and provide for the attendants a camping site with electrical, sewer, local telephone service (may be a shared line), and potable water hook-ups. Occupancy of the site is limited to the attendant’s recreational vehicle or camping unit, and personal vehicle(s)/vessel(s) only. Attendant campsites will not be renovated or otherwise modified to accommodate a particular RV / camping unit. Existing sites are suitably sized to accommodate vehicles up to 35’ or 40’ in length.

TP-T-1.8.2 Telephone:

The Government shall provide one business line with telephone number. This line runs to both the gatehouse and RV site(s). The Government is responsible for the monthly payments of the telephone bill. The Government shall provide a telephone in the gatehouse and a phone receptacle at the attendants RV site. The contractor shall provide a telephone for use in their RV. The contractor shall NOT accept collect calls or make personal long distance phone calls (unless billed to a personal phone or calling card). The contractor will maintain a log of all long distance calls made.

The log shall be submitted to the lake office upon request. All calls, local or long distance, shall be limited in time.

TP-T-1.8.3 Computer Equipment:

The Government will provide a computer, printer, credit card equipment, other necessary hardware supplies, and a weather radio at each gatehouse. The attendants will be held liable for all equipment and supplies issued by the Government that is lost, damaged, and/or misplaced due to carelessness or negligence. All such equipment will be signed for by attendants on a hand receipt.

One (1) Government issued answering machine will be used on the Government provided phone line, located in the gatehouse. The attendant is responsible for checking and proper follow-up of all messages during their on days of work, as indicated on the work calendar handed out at orientation/training.

TP-T-1.9.0 PAYMENT

TP-T-1.9.1 Pay Request:

It is the responsibility of the contractor to ensure that the pay request for the month the work is performed is submitted to the Project Offices by the 15th of each month. Corps personnel may be authorized to pick-up the pay request invoice, upon approval of the Campground Program Manager or Chief Ranger.

TP-T-1.9.2 Mailing Address:

The attendant shall furnish a mailing address to which proof of direct deposit payment remits and other necessary correspondence will be sent. It is the responsibility of the attendant to promptly notify the Chief Ranger or his/her authorized representative of any change in address. No personal mail shall be delivered to or accepted at the lake offices.

TP-T-1.9.3 Payment:

Payment will be made only for the actual number of days worked. Payment requests may not exceed the daily-prorated amount of the contract (amount per day). For example, the amount of the request may not exceed the number of days worked during the month.

TP-T-1.9.4 Absences:

All absences must be approved in advance. The COR, Chief Ranger, or his/her authorized representative, should be given as much advance notice as possible about anticipated absences.

Contractors will not be paid for approved or unapproved absentee days. An absence by any one or both of the attendants, without prior approval, is grounds for termination of the contract.

TP-T-1.9.5 Final Payment:

The final payment voucher will not be paid to the contractor until all funds are reconciled. Any shortage of funds may be deducted from the contractor’s final payment.

TP-T-1.10.0 TERMINATION OF CONTRACT

TP-T-1.10.1 Contractor Failure:

Failure of the contractor to provide the items and complete services listed in the Contract Specifications, Scope of Work, and the Attendant Handbook will be grounds for termination.

Actions unbecoming on the part of the contractor, in the opinion of the Government, will be grounds for immediate termination. These actions include, but are not limited to:

• Consumption of alcoholic beverages or intoxication, while on duty

• Use of illegal drugs or controlled substances

• Use of inappropriate sexual language, conduct, jokes, mannerisms, expressions, cursing or harassment of visitors, customers, other contract personnel, and/or Corps of Engineers personnel

• Theft or misuse of supplies, permits, passes, etc.; or misuse of the computer and software

• Inappropriate or illegal use of Government provided internet services(s)

• Unwarranted physical contact with visitors or Corps of Engineers personnel

• Recurring verbal and/or written complaints from visitors, other contract personnel, and/or

Corps of Engineers personnel for excessive control, harassment, rudeness, lack of cooperation, etc.

• Resistance to implementation of policies and programs, as directed by the Park Operations

Manager, or his/her authorized representative(s)

• Unauthorized possession or discharge of a firearm/weapon, while on duty

• Failure to abide by any provision in Title 36 Part 327 Code of Federal Regulations

• Theft or improper accounting/handling of user fees collected

• Discrimination against customers, visitors, other contract personnel, or Corps of Engineers personnel, on the basis of race, color, religion, sex, national origin, marital status, disabilities, etc.

• Violations of public health and safety, including smoking in the gatehouse

• Failure to maintain a neat, clean, well-groomed personal appearance

• Inability to perform duties and job responsibilities in accordance with the Contract

Specifications, Scope of Work, and Attendant Handbook

TP-T-1.10.2 Unforeseen Closure of Campground:

Contractors may be terminated if the Government determines campground attendant services are no longer needed due to unforeseen closures of a campground or its major facilities (e.g.: beach, boat ramp, restroom, campground). Unforeseen closures may include, but are not limited to, closure resulting from budget constraints, management changes, natural disasters, floods, storm damage, infrastructure failure, and/or previously unknown safety hazards.

TP-T-1.10.3 Duty of Contractor to Finish Contract:

The contractor may not terminate this contract. Breach of contract and/or voluntary termination of contract without sufficient cause, or if the contractor fails to complete the contract through the specified term, may cause the contractor to be subject to re-procurement costs. The contractor’s failure to comply with the contract specifications may be grounds for suspension or disbarment for a period of time, not to exceed three years. Acceptance of the contract shall be evidence of such knowledge, approval, or acquiescence of all contract specifications.

TP-T-1.11.0 CAMPGROUND FACILITIES INVENTORY (See Appendix A)

TP-T-1.11.1 Renovations Any renovations, upgrades, remodeling, additions to a site/facilities, etc. that may occur at any time during this contract, will be acknowledged, in writing, and signed by both the Government and the Contractor. The Government will not consider any renovation, upgrade, remodel, and/or addition to a site/facility as a valid condition or term for negotiating an increase in contract price.

TP-T-2.0 SCOPE OF WORK: GATEHOUSE

TP-T-2.1.1 4-Days-On / 4-Days Off:

Contractors at Petersburg, Ridge Road, Modoc and Winfield and all Hartwell Lake Campgrounds (Coneross, Oconee Point, Paynes Creek, Springfield, Twin Lakes, Watsadler) will provide attendant services twenty-four hours a day, as directed on a rotating four-days-on / four-days-off schedule, which includes all weekends and most Federal Holidays.

TP-T-2.1.2 24-Hours:

The twenty-four hour shift begins at 7 a.m. each morning and ends at 7 a.m. the following morning.

Please refer to TP-T-2.3 Schedule of Operations, for specific campground gatehouse hours. A work schedule defining days on/off for each campground will be provided to all attendants at the pre-work orientation / training.

TP-T-2.1.3 Contractor Duties & Communication:

All contractors are responsible for ensuring that their work performance, or lack of, does not interfere with another contractor and their ability to effectively and productively fulfill their contractor obligations (i.e.: lack of properly entering data into computer, not posting reserved signs, etc.).

More specifically, all contractors at Petersburg, Ridge Road, Modoc and Winfield at Thurmond and all Campgrounds at Hartwell are responsible for ensuring professional and effective communication with the other gatehouse contractors working opposite shift at the same campground. This is to provide and ensure consistent operation of the gatehouse and campground. If a misunderstanding, disagreement, conflict, etc. should arise, it is the responsibility of both contractors to effectively and professionally try to resolve the issue in a quick manner. If a reasonable resolution cannot be reached by both parties, the COR or his/her authorized representative, should be notified as soon as possible. Failure to effectively communicate with the other campground contractor(s) may be grounds for termination of this contract.

TP-T-2.1.4 Email Communications Email accounts will be established for all campground gatehouses. Email accounts will be used to communicate between the gatehouse and the Project Office. Contractors will receive updates on work orders and maintenance schedules, public service announcements, tip sheets and other non-emergency communications. Contractors will be required to check their email account during their shift.

TP-T-2.2 CAMPGROUND ENTRANCE GATE & LAW ENFORCEMENT

TP-T-2.2.1 Entrance Gates:

Attendants will unlock and open entrance gates every morning at 7 a.m. and close/lock the entrance gate at 10 p.m.. Contractors will immediately open the park entrance gates to allow campers out of the area for emergencies and/or for those users who request to be let out of the campground. Contractors will also allow entry of emergency or law enforcement personnel at any time, including the hours the campground gate is closed and locked (10 p.m. – 7 a.m.). Contractors will also exercise good judgment when dealing with campers and gate closure hours. Campers are not to be told they cannot leave/enter because the gate is closed/closing. Specific policy and rules will be covered during the pre-work orientation and training sessions.

TP-T-2.2.2 Extended Gate Hours:

Contractors may be asked to keep the entrance gate open beyond 10 p.m. or open the gates before 7 a.m. during the 2012 and 2013 seasons for various events, such as sporting events, fireworks, and other special events.

TP-T-2.2.3 Log:

A log of time and dates that law enforcement, ranger, and park attendant patrols are conducted through the campground must be kept and turned over to the lake office, upon request. Park Attendants may also be required to fill out a life jacket loaner log. (See TP-T-2.5.3)

TP-T-2.2.4 Combination Locks:

Combination locks may be implemented at campground entrance gates (with same operation hours as locked gates 10 p.m. and 7 a.m.). Contractors will be required to issue new lock combinations to registered campers on a regular basis according to project guidance, which will be issued at pre-work orientation.

TP-T-2.3 SCHEDULED HOURS OF OPERATION

TP-T-2.3.1 Gatehouse Hours of Operations:

The hours of operation are in effect for all campground contracts managed by the US Army Corps of Engineers. All contractors are responsible for proper execution of work and duties in accordance with the following specifications:

Thurmond:

01 March through 30 September Petersburg Gatehouse hours beginning March 1; Broad River Gatehouse hours beginning March 15;

Big Hart, Hawe Creek, Hesters Ferry, Mount Carmel, Modoc, Raysville, Ridge Road and Winfield Gatehouse hours beginning March 30, 2012 and March 29, 2013:

GATEHOUSE* SCHEDULE CARETAKER^ SCHEDULE

OPEN CLOSE OPEN CLOSE

SUNDAY 9 a.m. 6 p.m. SUNDAY 9 a.m. 6 p.m.

MONDAY 9 a.m. 6 p.m. MONDAY 9 a.m. 6 p.m.

TUESDAY 9 a.m. 6 p.m. TUESDAY CLOSED WEDNESDAY 9 a.m. 6 p.m. WEDNESDAY 9 a.m. 6 p.m.

THURSDAY 9 a.m. 6 p.m. THURSDAY 9 a.m. 6 p.m.

FRIDAY 9 a.m. 10 p.m. FRIDAY 9 a.m. 10 p.m.

SATURDAY 9 a.m. 10 p.m. SATURDAY 9 a.m. 10 p.m.

HOLIDAYS 9 a.m. 10 p.m. HOLIDAYS 9 a.m. 10 p.m.

*Gatehouse

: Petersburg, Ridge Road, Modoc and Winfield campgrounds follow this schedule.

^Caretaker:

Broad River, Big Hart, Hawe Creek, Hesters Ferry, Mount Carmel and Raysville (non-caretaker) follow this schedule.

01 May through Labor Day Big Hart Day Use area open (applies to Big Hart park attendant contract only).

01 October through 31 October:

Gatehouse Hours of Operation for Petersburg (split shift 7-days a week):

OPEN CLOSE

Sun, Mon, Tues, Wed & Thurs 10 a.m.

3 p.m.

1 p.m.

6 p.m.

Fri & Sat 12 p.m. 8 p.m.

01 November through 29 February:

Gatehouse Hours of Operation for Petersburg campground (single shift with every Tuesday off).

OPEN CLOSE

Sun, Mon, Wed & Thurs 10 a.m.

3 p.m.

1 p.m.

6 p.m.

Fri & Sat 12 p.m. 8 p.m.

Petersburg gatehouse will be closed on Thanksgiving Day and Christmas Day. In 2012, Petersburg gatehouse will also be closed on December 24, as Christmas Day falls on a regularly scheduled day off.

Hartwell:

All gatehouse hours at Hartwell Lake Campgrounds (Coneross, Oconee Point, Paynes Creek, Springfield, Twin Lakes and Watsadler) are 8 a.m. – 10 p.m., 7 days a week.

TP-T-2.3.2 Holiday Hours of Operations:

Thurmond:

Holiday hours of operation for gatehouses will be worked on the following days:

2012: May 27th July 4th, September 2

2013: May 26 rd th, July 4th

, September 1st

TP-T-2.4 CAMPGROUND TOURS

TP-T-2.4.1 Tours / Log:

Attendants will conduct rounds of the entire campground a minimum of 3 times per day. Golf carts or scooters are permissible to complete these tours. A complete tour of the area includes checking all campsites, pit toilets, bathhouse(s), playgrounds, beaches, and all other facilities, to determine if any maintenance issues have occurred or are developing, and to notify the lake office accordingly.

During routine rounds, the attendant / caretaker shall check for violations such as littering, vehicles parked on grass, lanterns hung on trees, dumping of black or gray water on or around sites, etc. All campground tours and findings will be recorded on a patrol log and made available to lake offices, upon request. (see TP-T-2.2.3)

TP-T-2.4.2 Reporting Violations:

Park Attendants will promptly report campground disturbances, violations of regulations and laws, instances of harassment, lack of cooperation, etc. to Rangers or local law enforcement, as appropriate. All major problems will be immediately reported to the lake office or Rangers on patrol. Rangers will handle each case on its own merits in accordance with professional training and discretion, and attendants will not attempt to direct, manipulate, undermine, oppose, or “second-guess” decisions made by the Ranger(s).

TP-T-2.4.3 Emergency Messages:

Attendants shall assist in the delivery of emergency messages to registered campers.

TP-T-2.5 PUBLIC RELATIONS & VISITOR ASSISTANCE

TP-T-2.5.1 Attendant Primary Role:

Because gatehouse/caretaker contractors serve such a vital role for the Corps of Engineers campground program on the frontlines to the visiting public, the primary role of a gatehouse / caretaker attendant is to quickly, professionally, and courteously assist all visitors. Their secondary role is to tactfully and respectfully educate customers of the rules and regulations in an attempt to gain compliance.

TP-T-2.5.2 Attendant Conduct:

Contractors will not order, direct, rule and/or regulate enforcement personnel. Contractors will not argue with, threaten, harass, badger, etc. uncooperative customers, campers, or visitors.

Contractors shall perform their duties with professionalism befitting a public servant and the US Army Corps of Engineers. Within the context of Corps policies and regulations, contractors will provide for the needs of our visiting public and act as public relations representatives for the US Army Corps of Engineers.

TP-T-2.5.3 Life Jacket Loaner Program:

Park Attendants may be required to coordinate a life jacket loaner program.

TP-T-2.6 CAMPSITE RESERVATIONS

TP-T-2.6.1 NRRS:

The National Recreation Reservation Service (NRRS) will provide advance campsite reservation services consisting of receiving reservation requests, bookings, collecting and processing campsite user fees, cancellations, refund requests, transmitting reservation information, help desk assistance, etc. on a daily basis to each individual campground.

The contractor will perform specific duties daily to implement the reservation program at the individual campground. These duties include, but are not limited to the following:

• receiving daily incoming camper list

• maintaining current on-site records

• posting/un-posting reserved sites if applicable

• checking site availability

• when the campground is full, contractors will post “Campground Full” signs, which will be provided by the Corps of Engineers, on the highway directional signs

TP-T-2.6.2 NRRS Software Program:

Specific duties involved in using NRRS software will be outlined in the NRRS Field Guide and will be covered in the pre-work orientation / training.

TP-T-2.6.3 Making Reservations:

Contractors will take walk-in and advance campsite reservations on-site, unless otherwise directed by the COR or his/her authorized representative. Under no circumstances will the contractor take advance reservations over the phone.

TP-T-2.7 GATEHOUSE OPERATION & FEE COLLECTION

TP-T-2.7.1 Gatehouse Duties:

During open gatehouse hours, the contractor will collect required user fees, issue vehicle permits passes, hand out receipt copies, update all required data in the NRRS software program, deposit monies into safe, and perform other required functions as covered in the pre-work orientation / training.

TP-T-2.7.2 Manual Operation of Gatehouse:

Permits will be issued in accordance with NRRS data or manually using ENG 4457 Camping Permits (fee book) if the NRRS system is unavailable for any reason.

TP-T-2.7.3 Gatehouse Closing Procedures:

Upon closing the gatehouse, windows must be closed and secured, blinds drawn and closed, lights turned off, computer and phone lines disconnected from the wall unit, and door(s) locked and secured. The campground gate will be unlocked at 7 a.m. and locked at 10 p.m. daily. The gatehouse will be staffed in accordance with section TP-T-2.3 Scheduled Hours of Operations.

TP-T-2.7.4 Change Fund:

Each contract is required to have a minimum of $100.00 personal cash on hand (change fund) to be used for the purpose of making change for campers. Personal cash WILL NOT BE intermingled with

Government monies. Campers should be encouraged to use personal checks or credit cards to pay user fees, in order to reduce the amount of cash on hand.

TP-T-2.7.5 Brochures:

The contractor will distribute information (i.e.: pamphlets, maps, brochures, Title 36 Rules and Regulations, etc.) to all campers upon registration. The contractor will verbally communicate visiting hours, gate-close hours and lock combination, where applicable, to all registered campers.

All park users will be instructed to use developed facilities in accordance with applicable regulations and to park and operate vehicles and campers only on designated roads, pull-offs, overflows, parking areas, etc.

TP-T-2.7.6 Complaints:

AT ALL TIMES, TACT, COURTESY, AND DIPLOMACY SHALL BE EXERCISED WHENEVER DEALING

WITH THE PUBLIC. Repeated complaints from the general public concerning these requirements will be grounds for termination. Visitor complaints and suggestions for improving the campground shall be submitted to the lake office when received. Major complaints must be reported to the lake office as soon as possible.

TP-T-2.7.7 Recycling Attendants will be required to place paper that can be recycled in a box designated for this purpose in the gatehouse. Rangers or volunteers will pick up boxes of paper for recycling at regular intervals throughout the season. Placement and collection of recycling bins for cans and plastics will be coordinated by rangers and volunteers as applicable.

TP-T-2.8 AUDITS & CUSTOMER CARE SURVEY

TP-T-2.8.1 Audits:

All contractors are subject to unannounced and unscheduled field audits of Government funds, property, computer transactions, change fund, and all fee collection records. In addition, an audit of the contractors’ performance and compliance, as required by this contract, will also be conducted unannounced and unscheduled (i.e.: compliance to gatehouse hours of operation, uniform dress policy, Scope of Work, caretaker cleaning performance/compliance, etc.). Any discrepancies may be grounds for termination of contract. The Chief Ranger and his/her authorized representative will conduct all audit(s).

TP-T-2.8.2 Survey Reports:

All contractors will assist in the Customer Comment Card Survey. The survey will consist of handing out comment cards to campers, collecting comment cards, logging all comment cards distributed at the campground, and turning all cards in at the USACE project management office.

TP-T-2.9 ATTENDANT PERFORMANCE & EVALUATION

TP-T-2.9.1 Notification of Deficiencies:

The contractor shall be notified verbally and/or in writing of any serious or reoccurring minor deficiencies in service, as observed by the Contracting Officer, Contracting Office Representative, or authorized representative.

TP-T-2.9.2 Documentation of Deficiencies:

Written notifications and memorandums for record shall be prepared in triplicate by the Contracting Officer Representative or his/her authorized representative.