A02 - Performance Work Statement for Clock Tower Mowing Complex.pdf

PERFORMANCE WORK STATEMENT

GROUNDS MAINTENANCE SERVICES

DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, supervision, and other items and services necessary to ensure that Clock Tower Complex grounds maintenance is performed at Rock Island Corps of Engineers, Located on Rock Island Arsenal in a manner that will maintain healthy grass, trimming, edging, debris removal service, and present a clean, neat, and professional appearance.

PROJECT LOCATION. Ground Maintenance Services are located at the Clock Tower Building 205 on the Rock Island Arsenal in Rock Island, Illinois, Clock Tower Annex Building 217 on the Rock Island Arsenal in Rock Island, Illinois, and Clock Tower East Annex Building 340 on the Rock Island Arsenal in Rock Island, Illinois.

GENERAL REQUIREMENTS

QALIFICATIONS. The contractor is required to submit the following items with their proposal.

See FAR 52.212-2

GROUND MAINTENANCE

MOWING. Grass shall be cut on approximately 2.64 acres of grounds as indicated in Appendix B and Appendix C. Contractor shall maintain the growth of grass height on grounds between 3 to 4 inches. Visible grass clippings shall be removed or mulched after mowing.

The Contractor will not be expected to perform ground maintenance services during inclement weather. In addition, the Contractor will not be expected to perform ground maintenance services when the grounds are in such a condition that mowing would cause damage to the terrain (for example, Mowers creating ruts in wet conditions). The Contractor is required to repair all damage caused by mowing (for example, Mowers and turning in the same spot creating ruts).

EDGING. This work involves approximately (4,300) linear feet of sidewalks, driveways, and curbs. Edging shall be performed once per month, at a minimum. Areas that require edging are shown in Appendix A and Appendix C.

Edging shall include removal of vegetation from the applicable areas within 0.5 inch distance of the edged surface and to a depth of 2.0 inches.

TRIMMING. Grass and weeds shall be trimmed around all stationary obstacles. This includes, but is not limited to, trees, shrubs, buildings, fences, poles, posts, fire hydrants, parking lot bumper blocks, boulders, etc. Trimming shall match the height of the surrounding area’s grass. This task encompasses all grounds as shown in Appendix B and Appendix C. Trimming shall be performed concurrently with mowing services.

DEBRIS REMOVAL. The contractor shall remove litter in all areas identified in Appendix B and Appendix C prior to rendering mowing, edging, trimming services at no additional cost to the Government.

Responsibilities shall include the removal and disposal of all natural debris, (leaves, tree limbs, dry brush, rodent habitats, dead animals, etc.), and man-made debris. During the fall months, (September- November), fallen leaves shall be removed weekly from those areas indicated in Appendix B and Appendix C. At other times leaves shall be removed at a minimum of once monthly. The contractor shall dispose of all debris independently, and at an off-site location in accordance with any applicable local, state, and federal regulations.

REPAIR OF DAMAGES. Lawn areas damaged by contractor vehicles, shall be seeded, sprigged, or sodded to meet the standards of surrounding areas. IAW FAR 52.237-2 (Apr 1984)

Damage to Government property as a result of mowing, edging, trimming & or debris removal, shall be repaired by the Contractor. The contractor will be responsible for replacing the damaged property with an equal replacement within 15 calendar days of the damage report.

GENERAL INFORMATION

CONTRACTOR PERSONNEL ATTIRE. Contractor personnel shall present a neat appearance. At a minimum, employees shall wear a sleeved shirt, trousers, and all appropriate protective clothing or devices as may be required for the safe performance of services

SAFETY REQUIREMENTS The Contractor is required to comply with the safety regulations of EM 385-1- 1 2014 version for all on-site work at USACE Complex. EM 385-1-1 website address:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf

QUALITY ASSURANCE. The Government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP), Appendix D. A Contracting Officer’s Representative (COR) will be assigned to the award. The COR will oversee the performance of the contractor against the requirements set forth in the SOW and evaluate that performance against the QASP.

The evaluations will be submitted to the Contracting Officer as they are completed, and will provide a basis for overall contract performance upon completion.

GOVERNMENT REMEDIES. The Contracting Officer will exercise actions authorized by FAR 52.212-4, Contract Terms and Conditions-Commercial Items (Dec 2014) should the contractor’s failure to perform satisfactory services or fail to correct non-conforming services.

REQUIRED MINIMUM INSURANCE. In accordance with FAR 52.228-5, Insurance – Work on a Government Installation (Jan 1997) the following minimum amounts of insurance are required*:

Workmen’s Compensation . . . . . . Coverage complying with applicable State statute** Employer’s Liability . . . . . . . . . . . Minimum $100,000 General Liability/Bodily Injury. . . Minimum $500,000 per occurrence Automobile Liability . . . . . . . . . . . Minimum $200,000 per person

$500,000 per occurrence $ 20,000 property per occurrence

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Iowa Division of Insurance, telephone # (515) 281-5705

Division of Workers Compensation, telephone # (800) 775-2667

HOURS OF OPERATION. Mowing shall only occur after 4:00 PM CST Monday through Friday. During weekends and holidays mowing may occur between the hours of 5:30 AM to 9:00 PM CST. Official Federal Holiday Observations can be found at: http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/#url=Overview.

LIABILITY. The Government is not liable for any contractor equipment, supplies, etc that are utilized to successful complete the requirements of this requirement. The Government will not supply storage on-site for equipment while it is not in use.

POST-AWARD (“PRE-WORK”) CONFERENCE. After award, but prior to start of services, the Government will arrange a Post-Award/Pre-Work conference. The meeting will take place at the USACE- MVR Headquarters in Rock Island, IL. The purpose of the conference is to discuss contract requirements and details of contract performance, in order to develop a mutual understanding of both. Additional Pre- Work conferences will be held prior to start of services under any renewal options that may be exercised.

Additional meetings may be held as necessary.

SECURITY REQUIREMENTS

1.6 ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC)

**NOTE: To protect the privacy of the Contractor, all Contractor employees, and all sub-contractor employees, background checks, OPSEC SOPs, E-verify, and I-9 forms shall be submitted with a coversheet stating the contract number (e.g. W912EK-15-C-XXXX), title of project, and the company's point of contact information, in a sealed envelope/container and mail:

Security Office U.S. Army Corps of Engineers

Rock Island District 1500 Rock Island Drive Rock Island, IL 61201

Security Clause 1.

AT Level 1 Training. All Contractor and sub-contractor employees requiring access to non-public or private Government property must complete Anti-Terrorism (AT) Level 1 Training within 30 calendar days after notice to proceed date. AT Level 1 Training is available at the following website: https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam. The required training is under the heading “JS-US007-14: Level 1 Antiterrorism Awareness Training.”

Contractor employees who have a Common Access Card (CAC) may log in with their CAC.

Contractor employees without a CAC shall log into the “Non-CAC users” link and need to complete the training all at once, as no record of training shall be maintained aside from the certificate that is printed upon completion. All AT Level 1 Training certificates must be submitted to the Contracting Officer within 5 calendar days of completion.

Security Clause 2 for Contracts requiring access to the Rock Island Arsenal.

For Access and General Protection Policy and Procedures. All Contractors and sub-contractor employees shall comply with installation and facility access guidelines and rules as stated herein. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense, Department of the Army Headquarters, Rock Island District and/or local policy. In addition to the changes otherwise authorized by the Changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in Contractor security matters or processes.

In support of Rock Island District evaluation of personnel authorized for access to federal facilities, the Contractor shall follow RIA installation policy and procedures in place of the background check conducted by a bonded third party for off Island Government property access, which will include but is not limited to completing the NCIC III background check conducted by the Rock Island Arsenal. (Details for Rock Island Arsenal Access can be found at:

http://www.usagria.army.mil/AccessRequests/).

Address to the Visitor Center to have the background checks completed is:

Visitor Center 23 Prospect Ct Rock Island Arsenal, IL

Security Clause 15.

Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program website (http://www.uscis.gov/e-verify) to meet the established employment eligibility requirements. The Contractor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. Documentation of company enrollment in E-verify, via a print screen of the company profile within the E-verify system, must be submitted to the Security Office no later than 3 business days after the initial Notice to Proceed.

*When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification must be given/coordinated with the designated Government representative. This Form will be provided to the Security Office after Notice to Proceed is given.

APPENDICES.

Appendix A - Edging Areas light gray lines (Separate Attachment)

Appendix B - Mowing, Trimming Areas solid filled areas (Separate Attachment)

Appendix C – Edging, Mowing, Trimming Areas solid filled areas (Separate Attachment)

Appendix D - Quality Assurance Surveillance Plan (QASP)

Appendix E - Performance-Based Matrix

APPENDIX D

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: This Quality Assurance Surveillance Plan (QASP) is to provide the Government a basis for evaluation of contractor performance. The QASP is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards required by this contract.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in the Scope of Work (SOW). The contractor shall provide accurate transaction processing to ensure that material accountability comply with safety and security requirements, in accordance with the SOW. Additionally, the contractor shall be accountable for all auditable documents, establish/maintain effective quality, and perform required within prescribed timeframes. The performance process is the timely, accurate, and thorough completion of all contract requirements.

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the SOW detailed in the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance. In addition to schedule and services, and cost aspects of performance discussed above, pursuant to FAR Subpart 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship. The contractor’s adherence to contract schedules including the administrative aspects of performance, history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods. The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to: random or planned sampling, periodic inspection, Contractor Self Reporting, and validated customer complaints.

a. Random/Scheduled Monitoring. Random and/or scheduled monitoring will be conducted if and when deemed necessary by the COR to ensure compliance with the terms of the contract.

Using the attached matrix the COR will determine whether the contractor is in compliance with the terms of the contract.

b. Contractor Self-Reporting. The contractor shall provide, as needed, status reports that document significant problems/issues and potential resolutions.

c. Customer Feedback. Customer feedback will be obtained, and maintained on file. Customer complaints will be considered valid if they clearly detail the nature of complaint in writing, sign and submit the complaint to the COR. The COR will provide any and all complaints to the Contractor.

The Contractor shall maintain a record of the complaints.

4. Performance Measurement. Performance will be measured in accordance with the following table:

Appendix E

Performance-Based Matrix

Performance

Element Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Contract Services

Contract Services furnished as prescribed in the SOW as applicable.

Inspection by the COR

Random inspection of all sampling of contract services.

>95% of services inspected performed timely and without rework required.

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on contractor performance

Assessment by the COR

Annual All service elements rated Satisfactory (or higher) Satisfactory = 95% or above average contract acceptable random sampling

Contractor Self Reporting

Contract Services furnished as prescribed in the SOW as applicable.

Contractor Self Reports

Monthly >95% of services reported performed timely and without rework required.

Customer Feedback

Customer complaints reviewed by

COR

Inspection by the COR

Per Occurrence 100% of valid customer complaints resolved

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice by

COR

Monthly 100% accuracy

Disincentives:

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract (52.212-4 (a) Inspection/Acceptance), the contractor will provide quality products in a timely manner since the Government can require the contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.