Solicitation_W912EK19T0024.pdf

REQUEST FOR QUOTATION

PLEASE RETURN TO:

US Army Corps of Engineers

US Army Corps of Engineers Saylorville Lake Cherry Glen Fee Attendant

W912EK19T0024

Attn: Natalie Werthmann 1500 Rock Island Drive Rock Island, Illinois 61201 Email: natalie.e.werthmann@usace.army.mil

PLEASE INCLUDE THE FOLLOWING INFORMATION:

1. Complete Block 17a on the SF1449 - Enter Name, Address, and Current Phone Number of Person to

Contact Regarding Proposal

2. Complete and sign Blocks 30a, 30b, and 30c on the SF1449

3. Complete Offeror Representations and Certifications (Clause 52.212-3) if your company has not completed the Representations and Certifications located with your company’s SAM record (https://www.sam.gov).

4. Complete and submit the Technical Capabiltiy Statement and Past Performanc Questionnaire per clause

52.212-2.

5. Please fill out the the below information completely and include this cover page with your offer, along with the above items that need to be filled out.

6. Include the Solicitation Number on the outside of your envelope or as subject line if submitting by email pdf format. It is the responsibility of the offeror to verify that their offer has been received and is legible when using a method other than electronic format to submit an offer.

Contractors must be current in their registration in the System for Award Management (SAM) Database before a Government Contract award can be made.https://www.sam.gov/

Please provide: Taxpayer ID Number: ____________________________ CAGE Code (SAM):_______________________________ Point of Contact: _________________________________ Phone & Email: __________________________________

FOR ADDITIONAL INFORMATION, CONTACT:

Natalie Werthmann - Phone: 309-794-5473 or Email: natalie.e.werthmann@usace.army.mil

SEE ADDENDUM

(No Collect Calls)

W912EK19T0024 22-Feb-2019

b. TELEPHONE NUMBER

309-794-5443

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 08 Mar 2019

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912EK9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

NATALIE E WERTHMANN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

96514783233929

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

CONTRACTING DIVISION

US ARMY CORPS OF ENGINEERS

1500 ROCK ISLAND DRIVE

ROCK ISLAND IL 61201

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 966109 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

SAYLORVILLE LAKE PROJECT OFC

CEMVR-OD-S

US ARMY CORPS OF ENGINEERS

5600 NW 78TH AVE

JOHNSTON IA 50131-1941

TEL: 515/276-4656 FAX:

--- --- ---- REF BLOCK 18A)FAX:

TEL: 309-794-5613 (INVOICES SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$7,500,000

NAICS:

561110

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

SCHEDULE OF PRICES

SCHEDULE OF PRICES (“CLINS”)

ITEM NO

S S/S C

UNIT

192 Days

UNIT PRICE

AMOUNT

0001 BASE YEAR 2019

FEE ATTENDANT, CHERRY GLEN RECREATION AREA

Provide all labor, materials, equipment and supplies as specified to perform Fee Attendant Services for Cherry Glen Campground, Saylorville Lake Project, Iowa, in accordance with Performance Work Statement and other attachments. Base Contract Period: 12 April 2019 through 11 April 2020. Period of Performance: 2019 Recreation Season, April 12, 2019 through October 20, 2019 (192 days).

Total Amount

ITEM NO SUPPLIES/SERVICES QUANTITY

OPTION YEAR I 2020

UNIT

Days

UNIT PRICE

AMOUNT

OPTION

OPTION YEAR I - 2020

FEE ATTENDANT, CHERRY GLEN RECREATION AREA

Provide all labor, materials, equipment and supplies as specified to perform Fee Attendant Services for Cherry Glen Campground, Saylorville Lake Project, Iowa, in accordance with Performance Work Statement and other attachments. Option Year I Contract Period: 12 April 2020 through 11 April 2021. Period of Performance: 2020 Recreation Season, April 12, 2020 through October 18, 2020 (190 days).

TOTAL ITEM NO’S. 0001 THRU 0201 INCL.: $

PERFORMANCE WORK STATEMENT

INSTRUCTION: NOTICE TO OFFERORS

FEE ATTENDANT SERVICES FOR CHERRY GLEN RECREATION AREA

SAYLORVILLE LAKE PROJECT, IOWA

1. REQUIRED SAM REGISTRATION: Prior to submitting an offer, vendors must be actively registered in the System for Award Management (SAM) website. Registration instructions may be obtained, and online registration may be accomplished, at www.sam.gov. By submission of an offer, an offeror acknowledges the requirement to be registered in SAM database prior to award; during performance; and through final payment of any contract resulting from the solicitation.

2. SECTION B, SCHEDULE OF PRICES (CLINS): Offers must quote on all items and entire quantities contained in the basic period and all options to be considered for award. Offers received not complying with this requirement will be considered non-responsive and will be rejected.

3. WAGE RATES: Prevailing Wage Rates will apply for any award resulting from this solicitation. Offerors should take into account the requirement to pay prevailing wage rates to any employees, when figuring quotes for offer items. See the included Wage Determination, and contract clauses 52.222-41, Service Contract Act of 1965 for details.

4. LOW PRICE TECHNICALLY ACCEPTABLE PROCUREMENT: This will be a

Lowest Price Technically Acceptable (LPTA) acquisition. Award will be made in

ITEM

SUPPLIES/SERVICES QUANTITY

UNIT

Days

UNIT PRICE

AMOUNT

$ 0201

OPTION OPTION YEAR II - 2021

FEE ATTENDANT, CHERRY GLEN RECREATION AREA

Provide all labor, materials, equipment and supplies as specified to perform Fee Attendant Services for Cherry Glen Campground, Saylorville Lake Project, Iowa, in accordance with Performance Work Statement and other attachments. Option Year II Contract Period: 12 April 2021 through 17 October 2021. Period of Performance: 2021 Recreation Season, April 12, 2021 through October 17, 2021. (189 days).

http://www.sam.gov/ accordance with FAR Part 52.212-2 “Evaluation – Commercial Items” (Jan 1999).

5. DOCUMENTS TO RETURN: In order to be considered responsive, offerors must complete and return all of the following:

◻ Solicitation Cover Sheet, including Taxpayer ID Number, CAGE Code, Point of Contact, Phone Number and Email Address.

◻ First page of solicitation, including offeror’s complete mailing address, telephone number, offeror’s name, title, and signature.

◻ Section B, “Schedule of Prices (CLINs)”.

◻ Technical Capability Statement (see 52.212-2 Evaluation-Commercial Items) ◻ USACE Past Performance Questionnaire (PPQ)

Offerors must complete all fill-ins and assure all return pages are received by the due date and time shown on page one of the solicitation, at the address indicated below. Please mark the envelope with the Solicitation Number and Project Title. Quotes may also be mailed to natalie.e.werthmann@usace.army.mil.

US ARMY CORPS OF

ENGINEERS CLOCK

TOWER BUILDING-P.O.

Box 2004 Attn: Contracting Division – Natalie Werthmann

ROCK ISLAND, IL 61204-2004

mailto:natalie.e.werthmann@usace.army.mil

6. INSURANCE: After award, the Contractor shall furnish proof of all required insurance, and valid driver’s license(s), and bonding certificate to the Contracting Officer or his representative, before starting work.

This is normally accomplished at the Pre-Work Conference in April. See Section C.7 for requirements.

7. TELEPHONE NUMBER: Offerors must provide on the first page of this solicitation a telephone number at which they can be contacted for a period of one week following the due date of this solicitation. Offers from persons who cannot be contacted by telephone during normal office hours (8:00 a.m. through 4:00 p.m., CST) within the one-week period following offer closing of this RFQ will be considered non-responsive and will be removed from further consideration.

8. PREVIOUS DOLLAR AMOUNTS: The previous contract was awarded for the following amounts, but contract requirements may have changed significantly affecting the costs of providing service. Please note additional hours in the fee booth have been added to this contract, the prices below to not reflect this change:

FY 2016 (April 12- October 16, 188 days) .................$22,560.00 (120.00 per day) FY 2017(April 12-October 15, 187 days)…………….$23,375.00 (125.00 per day) FY 2018(April 12-October 14, 186 days)……………$24,180.00 (130.00 per day)

9. LENGTH OF CONTRACT: This solicitation includes a base and two option periods. See contract clause 52.217-8, Option To Extend Services

10. SITE VISIT: Offerors who wish a site visit should contact the Saylorville Lake Administration Office at

(515) 276-4656 to schedule an appointment. The point of contact is Angela Stone Rodgers, telephone extension #6516, Angela.S.Rodgers@usace.army.mil mailto:Angela.S.Rodgers@usace.army.mil

U.S. ARMY CORPS OF ENGINEERS ROCK ISLAND DISTRICT PERFORMANCE WORK

STATEMENT FEE ATTENDANT, CHERRY GLEN CAMPGROUND SAYLORVILLE LAKE

PROJECT, IOWA

C-1 GENERAL INFORMATION

C-2 CONTRACTOR LIVING AREA AND ENTRANCE STATION - MAINTENANCE AND

APPEARANCE

C-3 PUBLIC RELATIONS AND VISITOR ASSISTANCE

C-4 RECREATION USE FEE PROGRAM

C-5 QUALITY OF SERVICES AND TERMINATION

C-6 PAYMENT PROCEDURES

C-7 INSURANCE AND BONDING REQUIREMENT

C-8 CAMPGROUND DATA

C-9 SCHEDULE OF SERVICE

C-10 ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC)

TE-1 PERFORMANCE REQUIREMENT INSPECTION FORM

TE-2 PERFORMANCE REQUIREMENTS SUMMARY

U. S. ARMY CORPS OF ENGINEERS SAYLORVILLE LAKE, ROCK ISLAND

DISTRICT FEE ATTENDANT SCOPE OF WORK FOR CHERRY GLEN

CAMPGROUND

C-1 GENERAL

C.1.1 CONTRACT TERMS.

The term Contractor and Fee Attendant as used herein shall refer to the Contractor and/or all Contractor employees and/or all subcontractors performing the services of this contract.

The term Contracting Officer shall refer to the agency person(s) having authority to enter into, administer, make any change to this work statement or prices, and terminate contracts and make related determinations and findings. Contracting Officer’s Representative (COR) is the individual authorized by the Contracting Officer. The COR is the on-site technical liaison for the Contracting Officer. The Contracting Officer and their designated representatives (COR) are responsible for ensuring performance of all necessary actions for effective contract administration, insuring compliance with contract terms, and safeguarding the interests of the United States in its contractual relationships.

C.1.2 GENERAL WORK DESCRIPTION.

The work required by this contract consists of the Contractor providing all labor and/or employees and/or subcontractors and supervision necessary to perform Fee Attendant services for Cherry Glen Campground at Saylorville Lake as defined in this Performance Work Statement (PWS). Saylorville Lake is a Federal flood control and multi-purpose reservoir near Des Moines, Iowa. Minors are not permitted to perform services under this contract. The Contractor shall provide a minimum of two adults, 18 years of age or older, to perform contract services. During the contract performance periods, the Contractor shall provide Fee Attendants to live-on-site in the campground and staff the campground entrance station daily, including weekends and Holidays, according to the contract Scope of Work, Section C9, Schedule of Service. All contract services shall be performed by the Contractor, subject to their approval by the Corps of Engineers Contracting Officer or the Contracting Officers Representative (COR). The Government reserves the right to perform background checks on the Contractors and adverse findings may be grounds for contract termination.

C.1.3 PRIMARY FEE ATTENDANT DUTIES.

Fee Attendants shall staff a campground entrance station as scheduled, live-on-site in the campground, be available to assist visitors as needed when the entrance station is closed, collect camping and other approved fees, register campers, process camping reservations from walk-in customers (Attendants shall not take reservations by phone), balance funds and receipts and be able to follow written and verbal instructions. Fee Attendants shall operate a computer, monitor, printer, mouse, keyboard, credit card terminal, and registration software to efficiently and effectively operate the campground. Fee Attendants shall assist the public by providing accurate information concerning the Corps of Engineers Recreation Use Fee Program and all other Project policies and programs as directed. Fees shall be collected in person from the entrance station only. No roving fee collection is allowed. All Attendants shall possess a valid driver’s license and be capable and physically able of performing all duties and fulfilling all requirements of this contract. Physical work requirements include standing, walking, sitting and using a computer keyboard for long periods. The work also requires excellent communication skills, providing assistance and information to the public and interacting with the public in a calm and courteous manner even under trying circumstances.

C.1.4 PRE-WORK ORIENTATION AND TRAINING.

The Contractor shall attend pre-work orientation and computer training at the Saylorville Administration Office on the dates as specified in the Scope of Work, Section C-9, Schedule of Service. The pre-work orientation and training days are listed in the Schedule of Service as workdays for which the Contractor will be paid and is required to attend. Orientation and training will be held from 9 a.m. to 4 p.m. with a one-hour lunch break, on the scheduled days. The orientation and training will establish the line of authority and government procedures for contractual, administrative, use fee collection and other work items, such as conflict resolution training. Two weeks prior to this meeting the Contractor shall furnish the COR proof of acceptable bonding. At or prior to this meeting the Contractor shall present to the COR a contingency plan for how the Contractor will accomplish the work in the event of illness or emergency. Contractor shall provide proof of insurance and Quality Control plan at this pre-work orientation. At or prior to this meeting the Contractor shall present an Accident Prevention Plan (APP), an accident prevention plan is a safety and health policy and program document that is contract specific. The accident prevention plan shall comply with the requirements set forth in the Abbreviated Accident Prevention Plan in the USACE EM 385-1-1 in Appendix A.

C.1.5 REQUIRED MEETINGS.

During the contract performance periods, the Contractor shall attend meetings at times and on-Project locations as presented during the Pre-work Orientation. The purpose of such meetings shall include the presentation of safety programs, discussion of Contract or Project policies or procedures, conduct training, issue or return supplies or equipment, etc.

Meetings shall be held at least monthly, on Wednesdays or Thursdays during entrance station closed hours (before 9am) and average 1 to 2 hours in length. In addition, the contractor must be available to meet with the COR, when scheduled and as needed, to discuss individual contractor performance issues.

C.1.6 GOVERNMENT PROVIDED PROPERTY, UTILITIES AND SUPPLIES.

During the contract performance periods the Government will furnish only the following listed items to the Contractor for the performance of contract duties and services. All Government property, utilities and supplies shall be properly secured at all times and used for official, contracted business purposes only. The Contractor shall sign a hand receipt for all equipment, supplies and property provided by the Government and may be held liable for any loss, damage and/or misuse of Government property or supplies.

C.1.6.1 Recreational Vehicle RV Site(s). The Government will provide a maximum of three designated RV sites for use of the contractor and their employees and/or subcontractors, capable of accommodating RV units up to 40 foot in length. Sites not being used for providing regular (at least weekly) services under this contract shall be returned to the Government for use as an available public campsite. The sites will be provided with electrical service sewer and potable water service, picnic table, fire ring and a storage shed.

Such sheds shall be used only for storage of materials and supplies required to perform the duties of the position and no modification to the sheds may be made without written approval from the COR. The Contractor shall supply padlocks for the storage sheds. The Contractor may keep a well-maintained garden plot at their site(s) at a location designated by the Government. The Government assumes no responsibility, nor liability for losses resulting from any interruption or outage of utility services, regardless of reason or duration of outage. The Contractor shall place their RV(s) on site(s) at least one day but no more than three days prior to the start of contract performance period; and shall remove the RV(s) along with all personal property no later than three days after the end of the contract performance period; unless prior written approval for variation is obtained from the COR.

Contractor shall keep their site clean and orderly during the duration of the contract.

Washers, dryers and/or other appliances (i.e. refrigerators, freezers, etc.) must be kept inside the living area of the Contractor’s RV. The Contractor shall not place any appliances underneath or outside of the living area of the RV.

C.1.6.2 Entrance Station and Equipment. The Government will provide a heated, air-conditioned, campground entrance station with electric service, one business phone and service, floor safe, computer, printer, credit card equipment, Fee Attendant Manual, campsite registration board, and one weather radio.

C.1.6.3 Chemicals. The Government will provide all chemical cleaners, detergents, disinfectants, deodorizers, wasp spray and other over the counter pest control agents and weed control herbicides, for maintaining and cleaning the entrance station (inside and out).

Copies of MSDS sheets for these chemicals will be provided.

C.1.6.4 Miscellaneous Supplies. The Government will provide hoses and sprinklers for watering plants, trash can liners, all printer and receipt paper and printer ribbons and other such supplies for the Government provided equipment, forms, America the Beautiful Passes, keys, handout materials such as maps, brochures and regulations. The Government will provide up to 15 uniform shoulder patches per contract, and one red ball cap for each Contractor staff member. The Contractor shall provide the uniform clothing and labor for sewing the patches on the uniforms.

C.1.7 CONTRACTOR PROVIDED PROPERTY, SUPPLIES AND LABOR.

During the contract performance periods, the Contractor shall furnish all of the following labor, equipment, supplies and materials as listed and other items as may be necessary to perform the duties and services of this contract. Except for the pre-work orientation and training provided by the Government, the Contractor shall provide all labor, training and supervision required to fulfill the terms of this contract.

C.1.7.1 Self-Contained Recreational Vehicle(s) RV’s. The Contractor shall provide factory-built, well maintained, fully operable, “self-contained” recreational vehicle(s) RV’s of the travel trailer or motor-home type to serve as temporary living quarters for the duration of the contract performance periods. Fee Attendants shall use their RV’s as a regular domicile and shall live-on-site for the duration of the contract performance periods. Living-on-site includes consuming meals, sleeping and otherwise being available in the campground and on duty in the entrance station as required. Pickup shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted school buses, or other RV’s which do not meet the requirements or the “self-contained” classification, as determined by inspection of the COR, will not be acceptable.

C.1.7.2 Communication Equipment. The Contractor shall provide a means for communicating with the entrance station while making campground tours. The Contractor shall provide telephone(s) for their live-on-site RV site(s) and shall pay all connection, activation, monthly service fees and/or other phone service charges.

C.1.7.3 Suitable Vehicle(s) and Fuel. The Contractor shall comply with all provisions of Title 36 Code of Federal Regulations pertaining to Corps of Engineers areas and all other local, state and federal regulations as apply. All vehicles shall be properly licensed, insured and maintained in a safe, clean condition. At the pre-work orientation and training meeting the Contractor shall provide a copy of vehicle insurance for all vehicles that will be used to provide contract services. All vehicles operating on Project roads shall be registered for street use. Note: Permanently disabled contractors may operate a golf cart within the park provided proof of disability is presented to the COR at the pre-work conference.

Contractors shall not operate any motor vehicle (including golf carts) off road, around gates or barricades, on sidewalks, trails or drive the wrong way on a one way street while performing services under this contract; unless prior written approval is obtained from the

COR.

C.1.7.4 Required Uniform Wear. The Contractor shall provide appropriate uniform clothing, which shall consist of khaki colored, long pants and/or shorts no shorter than 2” above the knee, white (uniform-type), button down, long or short sleeve shirts and blouses, or white polo type shirts. Shoes shall be worn; open-toed shoes, sandals, and thongs are prohibited. Only the approved, red, baseball type cap shall be worn as headgear. The Contractor is responsible for having the patches sewn on the left shoulder of the uniform shirts and blouses. A nametag shall be worn above the left shirt or blouse pocket.

Contractor shall maintain their personal appearance and all uniform clothing and items clean, neat, and well groomed while on duty. The prescribed uniform shall be worn during all duty hours.

C.1.7.5 Miscellaneous Items/Supplies. The Contractor shall provide all miscellaneous materials, equipment and/or supplies such as but not limited to a calculator with a paper readout and number of items counter, pens, pencils, markers, note pads, tape, folders, clipboards, notebooks, stapler, rubber bands, scissors, etc. Contractor shall provide all equipment, supplies and labor (not chemicals) to clean both the interior and exterior of the entrance station. The Contractor shall provide a fidelity bond as defined and required in Scope of Work, Section C-7 Bonding Requirement.

C.1.7.6 Expenses for Remittance of Collected fees.

All costs incurred by the Contractor for the remittance and transmittal of collected fees, including cashier's checks or money order fees and postage, shall be paid by the Contractor.

These costs are estimated to be approximately $100. This estimate does not include Contractors roundtrip transportation expenses to the post office and bank.

C-2. CONTRACTOR LIVING AREA AND ENTRANCE STATION - MAINTENANCE

AND APPEARANCE

C.2.1 GENERAL APPEARANCE.

The campground entrance station is a Government Office and its appearance and use shall be maintained in a professional, business-like manner. The contractor shall not use the entrance station as living quarters and shall properly secure and lock it at all times when unattended. The Contractor shall not place any personal items (such as signs, posters, TV’s, radios, coffee pots, etc.) in, on, or around the entrance station, unless the placement of the item and its location has first been approved in writing by the COR. The Contractor RV site(s) and entrance station shall be maintained in a clean, sanitary, orderly and uncluttered condition at all times. The Government provided site(s) and entrance station shall not be altered in any way. Excessive personal items placed in, on, or around these sites is prohibited. Items such as washers, dryers and freezers, are permitted only in the Contractor’s RV(s). Cooking appliances, such as microwaves, hot plates, crock-pots and roasters, are prohibited in and around the entrance station. Satellite dishes are prohibited in, on, or around the entrance station. Pets, as approved by the COR, shall not be allowed in or around the entrance station and must be kept confined or on a 6 foot leash. Smoking is prohibited in, and within 50 feet of the entrance station. The Contractor shall not display or offer for sale any personal items, crafts, or like items of any type on Government property.

C.2.2 ENTRANCE STATION CLEANING AND MAINTENANCE.

The Contractor shall thoroughly clean the interior and exterior of the entrance station and its immediate surroundings, on a weekly basis and daily maintain it in a clean and orderly manner. Cleaning and maintenance of the entrance station and its immediate surroundings shall include:

Interior and exterior walls, windows and light fixtures and replacing light bulbs.

Eaves, walkways and sidewalks.

Litter pick-up, policing of grounds and removing trash and replacing liners in the entrance station trash cans.

Signs, bulletin boards, brochure racks, registration boards, comment card and campsite card drop boxes.

All computer and related equipment and cables.

Floors, counters and desktops.

Removal of bird and wasp nests, and spider webs, and spraying for insects and wasps.

C.2.3 VISITORS AND SITE OCCUPANCY.

Contractors shall be the sole occupants of their RV site(s). Adult family members, other than spouses, and friends shall not live with the Contractor. Visitors are allowed to stay as guests in the Contractor’s RV for a maximum of 14 days. However, visitors with their own RV shall park at a campsite and pay the regular camping fee. At no time shall any visitor be allowed to park their RV on the Contractor's site or connect to utilities provided for the use of the Contractor. Relatives, friends and guests of the Contractor, including minor dependants, shall not loiter in or around the entrance station. The Contractor shall limit visits by such persons to no more than 10 minutes. Use of the entrance station for child-care is prohibited. Fee Attendants shall not “save” sites for anyone, except for reasons of customer service, to correct an error or due to facility/service problems as approved with the

C-3. PUBLIC RELATIONS AND VISITOR ASSISTANCE.

C.3.1. GENERAL DUTIES. The Contractors primary visitor assistance duties shall be to courteously assist visitors at any time of the day or night, tactfully and respectfully inform visitors of park rules and regulations to gain compliance, promptly report disturbances and/or emergencies, and maintain surveillance of the park by conducting rounds of the campground. However, enforcement of Federal Regulations and the apprehension of violators is the responsibility of the Corps of Engineers and local law enforcement personnel and not part of the duties or responsibilities of this contract. Attendants shall assist Corps employees in seeking compliance with Corps rules and regulations by:

Accurately and courteously answering visitor questions, provide information and pamphlets on campground rules and Title 36 Code of Federal Regulations (CFR).

Conduct campground tours and tactfully inform/remind visitors of rules and policies such as checkout time, quiet hours, reserving of campsites, pets, entrance station hours, payment of camping fees, parking of vehicles, dumping of gray water, registration procedures and other information as appropriate and approved with the

C.3.2 CAMPGROUND TOURS.

Fee Attendants shall conduct a minimum of three daily rounds of the entire campground at the following times, and as shall be necessary to maintain the safe, efficient and effective operation of the campground:

Prior to the daily opening of the entrance station.

Mid-evening.

Immediately prior to or after the entrance station closes for the night.

Contractors shall provide their own transportation for conducting campground rounds.

Attendants shall maintain a written log, of all rounds and document such information as time of rounds, sites visited, persons contacted, maintenance or safety problems, violations of rules, laws or regulations, incidents of harassment or lack of cooperation, etc. Attendants shall promptly report complaints and serious violations of Title 36 CFR, accidents, disturbances, vandalism and emergency situations to Park Rangers or local law enforcement personnel as appropriate, regardless of the time of day or night. Attendants shall provide as much detailed information as possible and give an opinion as to the seriousness of the disturbance or emergency. The use of alcohol by minors shall be immediately reported at all campgrounds. In addition, Acorn Valley Campground, Oak Grove Beach and Sandpiper Beach are posted as “No Alcohol” areas and all Project visitors are prohibited from possessing or consuming alcohol in these areas. Any situation that could affect the health or safety of the public shall be immediately reported. If the Attendant is unable to contact a Corps Ranger, they shall contact the Polk County Sheriff's Department (911). All such communications shall be documented and reported to a Corps Ranger as soon as practical.

C.3.3 PERSONAL APPEARANCE AND CONDUCT. Fee Attendants shall at all times promote a positive, professional image of themselves and the Corps of Engineers. Tact, diplomacy and courtesy shall be exercised whenever dealing with the public. At no time shall Contractors through their personal appearance, actions or demeanor discredit themselves nor the Government.

C.3.4 COOPERATION WITH OTHER CONTRACTORS AND VOLUNTEERS.

Volunteers may be utilized in this park. Contractors shall not consider any volunteer his/her employee and shall fully cooperate with other contractors and volunteers. Volunteers receive instruction from a Government representative. The Contractor shall not direct any volunteer to perform any task or to perform any part of the Contractor’s duties.

C-4. RECREATION USE FEE PROGRAM.

C.4.1 GENERAL DUTIES. Campground Fee Attendants shall administer all fee collection, fee transmittal and remittance, camping pass, credit card, refund, and reservation programs according to the policies and procedures established by the Rock Island District, Corps of Engineers. Fee Attendants shall provide sufficient cash on hand to make change for campers (minimum $100) and shall accept cash, personal checks, traveler’s checks, credit cards and authorized camping passes as methods of payment. Attendants shall accept America the Beautiful, Golden Age and Access Passport cards for a 50% reduction of family camping fees. These discounts do not apply to reserved group areas.

C.4.2 FEE COLLECTIONS AND TRANSMITTAL.

Contractor shall register campers, collect use fees and issue receipts using a computer program or other back-up system as directed. Fee Attendants shall staff the entrance station on the days and hours scheduled, and shall collect fees only at the entrance station; “area roving” fee collection is prohibited. Fees shall be collected for walk-in and reserved camping, purchase of Passes, and other authorized point of sale items as directed. Fee Attendants shall collect the exact amounts due; no additional service fee, gratuity, or other benefit shall be accepted from the public for providing contract services. Transmittal and remittance of fees requires the Contractor to convert all collected cash to a cashier's check or money order and mail all collected monies to a designated lock box address. The Contractor shall complete a computer-generated report for each remittance, and other reports as directed. Copies of all reports shall be delivered to the COR the same day the remittance report is generated. Remittances shall be made once weekly or each day the total amount collected exceeds $5,000.

C.4.3 SAFEGUARDING FEES. The Contractor shall make a diligent effort to collect all fees due the Government and shall properly secure and safeguard all fees. The contractor is responsible for all collected funds until such time as the remittances have been mailed to, received by, and accounted for as being correct at the designated lock box address.

Remitted funds must balance with receipts issued. The Contractor may be required to reimburse the Government for all shortages or loss of funds. The Contractor shall immediately report any loss of funds to the COR. Money shall not be left in the entrance station unattended except when secured in the cash drawer during entrance station duty hours; or locked in the safe provided by the Government, for overnight storage. Personal monies of the Contractor(s) shall not be commingled with Government monies. Attendants shall not make cash refunds but shall collect all necessary information and assist campers in applying for refunds. The Contractor will not be held accountable for checks returned for insufficient funds, unless such checks were accepted from individuals listed on a Government "returned check" list.

C.4.4 CAMPSITE RESERVATION PROGRAM. Individual family campsites at all Saylorville Lake campgrounds and group sites at Cherry Glen Campground may be reserved thru Recreation One Stop. This service is operated under a separate, nationwide, Government service contract. Fee Attendants shall perform specific duties daily to implement the reservation program. Duties include maintaining accurate written records and computer reports to prevent “double bookings”, accept walk-in reservations; post reserved sites; checking site availability, etc.

C.4.5 REGISTRATION OF CAMPERS AND VISITORS. The Contractor shall accurately collect all information to properly register all campers and visitors. Such information shall include; name, address, phone number, vehicle license number, type of camping unit, length of stay, campsite occupied, number of occupants on the sites, America the Beautiful, Golden Age or Access Passport Card number and method of payment.

Contractors shall ask for a driver’s license or other form of photo identification. The Contractor shall assist campers and visitors in locating campsites and answering questions in a friendly and courteous manner. The Contractor shall furnish all campers and visitors with the appropriate information and brochures such as area maps, campground rules, Title 36 CFR regulations, receipt, campsite post card, and camper or visitor vehicle pass.

C.4.6 RECORD KEEPING AND REPORTING DUTIES. Contractors shall maintain and submit written records and shall report problems and incidents including but not limited to the following:

Damaged, vandalized and/or malfunctioning facilities, utilities, fixtures, equipment, and general area maintenance and repair needs. The Contractor shall report such items to the Saylorville Administration Office immediately upon discovery and/or when reported to them, and shall submit a written Work Order form to the appropriate Corps employee.

Maintain a daily log of campground rounds.

Number of vehicles, people and/or reservations turned away when campground is full.

Collect and report appropriate information on written forms, concerning lost and found property. Retrieve and safeguard found property until it can be turned-in to Corps staff.

Visitor complaint and comment forms.

Campsite reservation information.

Camping pass records.

C.4.7 MISCELLANEOUS DUTIES. Other work activities Fee Attendants shall perform include but are not limited to:

If contract area is selected for customer care surveys, the Contractor shall assist with conducting those surveys by distributing and collecting comment cards and maintaining records.

Post and maintain entrance station signs, bulletin boards, and brochure racks.

Water plants and shrubs around the campground entrance station and contractor living site(s) weekly.

Deliver emergency messages to campers.

C.4.8 AUDITS. The COR and/or other federal official shall conduct unannounced, unscheduled field audits of Government funds, computer transactions, change fund and all other fee collection records. Any unresolved discrepancies may be grounds for contract termination.

C-5. QUALITY OF SERVICES AND TERMINATION.

C.5.1 CONTRACT TERMINATION, CONTRACTOR PERFORMANCE AND

CONDUCT.

Failure of the Contractor to fulfill the requirements of this contract is cause for termination.

C.5.2 QUALITY CONTROL (Contractor’s Responsibility). The contractor shall develop an acceptable Quality Control Plan designed to demonstrate how the Contractor will meet the contract requirements. The Quality Control Plan shall document how the Contractor will identify and correct performance shortfalls and must be provided at the pre-work orientation and training. Complete records of all inspection work performed by the contractor must be maintained and made available to the Government at any given time throughout the contract performance period.

C.5.3 QUALITY ASSURANCE (Government’s Responsibility). A Quality Assurance Plan will be used during the life of the contract to ensure that the services are being provided at an acceptable level. Typical procedures include periodic inspections, audits, checklists and customer comments. The primary objective of the Government Quality Assurance will be to determine the effectiveness of the Contractor’s Quality Control system. The Government will perform inspections in a manner that will not unduly delay the work. If any services do not conform to contract requirements, the Government can (1) request the contractor to perform the services again and/or (2) take deductions to reflect the reduced value of services performed and/or (3) terminate the contract. See Technical Exhibits 1 and 2.

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in this Performance Work Statement (PWS). The contractor shall provide accurate transaction processing to ensure that material accountability comply with safety and security requirements, in accordance with this PWS. Additionally, the contractor shall be accountable for all auditable documents, establish/maintain effective quality, and perform required within prescribed timeframes. The performance process is the timely, accurate, and thorough completion of all contract requirements.

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance. In addition to schedule and services, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods. The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to: random or planned sampling, periodic inspection, Contractor Self Reporting, and validated customer complaints.

a. Random/Scheduled Monitoring. Random and/or scheduled monitoring will be conducted if and when deemed necessary by the COR to ensure compliance with the terms of the contract. Using the attached matrix the COR will determine whether the contractor is in compliance with the terms of the contract.

b. Contractor Self-Reporting. The contractor shall provide as needed status reports that document significant problems/issues and potential resolutions.

c. Customer Feedback. Customer feedback will be obtained from valid customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint; must be signed and must be forwarded to the COR by the contractor. The contractor shall maintain a log of all customer complaints as well as a copy of each complaint in a documentation file. The COR may request to review the log and/or documentation file at any time.

4. Performance Measurement. Performance will be measured in accordance with the following table:

Performance-Based Matrix

Performance Element

Performance Requirement

Surveillance Method

Frequency

Acceptable Quality Level

Contract Services

Contract Services furnished as prescribed in the PWS as applicable.

Inspection by the COR

Random inspection of all sampling of contract services.

>95% of services inspected performed timely and without rework required.

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on contractor performance

Assessment by the COR

Annual All service elements rated Satisfactory (or higher) Satisfactory = 95% or above average contract acceptable random sampling

Contractor Self Reporting

Contract Services furnished as prescribed in the PWS as applicable.

Contractor Self Reports

Monthly >95% of services reported performed timely and without rework required.

Customer Feedback

Customer complaints reviewed by

COR

Inspection by the COR

Per Occurrence

100% of valid customer complaints resolved

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice by

COR

Monthly 100% accuracy

Incentives/Disincentives:

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract (52.212-4 (a) Inspection/Acceptance), the contractor will provide quality products in a timely manner since the Government can require the contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

C.5.4 CLOSING OF AREAS. The Government may terminate contracts at any time due to unforeseen circumstances requiring the closure of a park or its major facilities, such as:

storm damage, floods, drought, infrastructure failure, safety hazards, and/or reasons of National Security or Federal Government shutdown.

C-6. PAYMENT PROCEDURES.

At the end of each month the Contractor shall submit an invoice to the COR for the current work period. The payment request shall not exceed the actual number of days worked during the month. Contractor shall be paid only for the actual number of days worked. The Contractor shall include on the invoice, a total of labor hours worked. A sample invoice will be provided to the Contractor at the pre-work orientation and training meeting. Final payment for each period of work under this contract will not be made to the Contractor until all use fee collections have been remitted and reconciled. Any shortage of funds shall be deducted from the Contractor’s final payment.

C-7. INSURANCE AND BONDING REQUIREMENT.

C.7.1 REQUIRED INSURANCE. In accordance with the FAR Clause 52.228-5 titled “Insurance-Work on a Government Installation” the Contractor shall obtain and maintain during the period of performance under this contract the following kinds and minimum amounts of insurance*:

Workmen’s Compensation . . . . . . Coverage complying with applicable State statute** Employer’s Liability . . . . . . . . . . . Minimum $100,000 General Liability/Bodily Injury. . . Minimum $500,000 per occurrence Automobile Liability . . . . . . . . . . . Minimum $200,000 per person

$500,000 per occurrence $ 20,000 property per occurrence

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Iowa Insurance Division, telephone # (515) 281-5705

Iowa Division of Workers Compensation, telephone # (800) 562-4692"

C.7.2 REQUIRED BONDING. At least two weeks prior to the start of the pre-work orientation and training meeting, the Contractor must furnish to the COR, a $5,000.00 fidelity bond against loss of government funds. The Contractor shall not be allowed to start work until proof of bond is provided. The bond shall be for the Contract Basic Year Period only and must be renewed for Option Year Periods, if exercised by the Government.

Inability to obtain a bond is grounds for termination. The following options can be used in lieu of providing a fidelity bond.

Deposit with the contracting officer:

Certain United States bonds or notes with par value no less than $5,000.00.

Certified cashier's check, bank draft, post office money order or currency of

$5,000.00 value.

An irrevocable, unconditional, letter of credit from a financial institution for no less than $5,000.00.

C-8 CAMPGROUND DATA.

The campground offers over 100 family sites, all with electric hookups. Amenities include flush and pit toilets, showers, drinking water and a dump station. All sites are reservable at this park.

For more information, please visit our website at http://www.mvr.usace.army.mil/Missions/Recreation/SaylorvilleLake.aspx.

http://www.mvr.usace.army.mil/Missions/Recreation/SaylorvilleLake.aspx

C-9. SCHEDULE OF SERVICE. The following tables detail the work schedule and period of service for the Contract. Contractor is responsible for proper execution of all work and duties in accordance with the following specifications.

C.9.1 YEAR 2019 SCHEDULE OF SERVICES FOR CHERRY GLEN CAMPGROUND

Period Of Performance For Base Year, 2019: April 15-Oct 20; 192 days

Training For Base Year 2019:

April 12 thru April 14; 9am to 4pm at Administration Office

Minimum Staffing Requirements Two People Required All Thursdays thru Sundays.

Staff Entrance Station during open hours; provide 2 people for live on site, 24-hour availability.

One Person Required All Mondays thru Wednesdays.

Staff Entrance Station during open hours; provide 1 person for live on site, at least 20-hour daily availability.

Campground Entrance Station Dates and Hours of Operation

9am-9pm for the dates May 1 thru August 31

9am-8pm for the dates April 15 thru April 30;

Sept1 thru…