W912EK-17-T-0045.pdf

SEE ADDENDUM

(No Collect Calls)

W912EK-17-T-0045 05-Apr-2017

b. TELEPHONE NUMBER

309-794-5048

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 13 Apr 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912EK9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

BENJAMIN J KIMBELL

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

96514770461466

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX WOMEN-OWNED SMALL

BUSINESS (WOSB)

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

CONTRACTING DIVISION

US ARMY CORPS OF ENGINEERS

1500 ROCK ISLAND DRIVE

ROCK ISLAND IL 61201

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 965145 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

LOCK AND DAM 16

CEMVR-OD-MV-16

US ARMY CORPS OF ENGINEERS

33109 102ND AVENUE WEST

ILLINOIS CITY IL 61259-9261

TEL: 309-537-3191 FAX:

--- --- ---- REF BLOCK 18A)FAX:

TEL: 309-794-5613 (INVOICES SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

SIZE STANDARD:

18 Million

NAICS:

561720

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

SCHEDULE OF PRICES

The quantities indicated for items 0001-0403 are estimates only. The contractor will be paid on the basis of actual work performed.

BASE YEAR 2017

ITEM # SUPPLIES/SERVICES QUANTITY UNIT UNIT

PRICE

AMOUNT

0001 Shady Creek Cleaning 102 Days 0002 Shady Creek Refuse Pickup 102 Days 0003 Lock & Dam #16 Cleaning 102 Days 0004 Clark’s Ferry Cleaning 102 Days 0005 Clark’s Ferry Refuse Pickup 102 Days

TOTAL BASE YEAR:

Period of Performance: 2017 Recreation Season

April 30, 2017 through October 23, 2017 (102 days).

Contract Period: 30 April 2017 – 29 April 2018

OPTION YEAR 1 - 2018

PRICE

AMOUNT

0101 Shady Creek Cleaning 105 Days 0102 Shady Creek Refuse Pickup 105 Days 0103 Lock & Dam #16 Cleaning 105 Days 0104 Clark’s Ferry Cleaning 105 Days 0105 Clark’s Ferry Refuse Pickup 105 Days

TOTAL OPTION YEAR 1:

Period of Performance: 2018 Recreation Season

April 30, 2018 through October 29, 2018 (105 days).

Contract Period: 30 April 2018 – 29 April 2019

OPTION YEAR 2 - 2019

PRICE

AMOUNT

0201 Shady Creek Cleaning 105 Days 0202 Shady Creek Refuse Pickup 105 Days 0203 Lock & Dam #16 Cleaning 105 Days 0204 Clark’s Ferry Cleaning 105 Days 0205 Clark’s Ferry Refuse Pickup 105 Days

TOTAL OPTION YEAR 2:

Period of Performance: 2019 Recreation Season

April 30, 2019 through October 28, 2019 (105 days).

Contract Period: 30 April 2019 – 29 April 2020

OPTION YEAR 3 - 2020

PRICE

AMOUNT

0301 Shady Creek Cleaning 104 Days 0302 Shady Creek Refuse Pickup 104 Days 0303 Lock & Dam #16 Cleaning 104 Days 0304 Clark’s Ferry Cleaning 104 Days 0305 Clark’s Ferry Refuse Pickup 104 Days

TOTAL OPTION YEAR 3:

Period of Performance: 2020 Recreation Season

April 30, 2020 through October 26, 2020 (104 days).

Contract Period: 30 April 2020 – 29 April 2021

OPTION YEAR 4 - 2021

PRICE

AMOUNT

0401 Shady Creek Cleaning 104 Days 0402 Shady Creek Refuse Pickup 104 Days 0403 Lock & Dam #16 Cleaning 104 Days 0404 Clark’s Ferry Cleaning 104 Days 0405 Clark’s Ferry Refuse Pickup 104 Days

TOTAL OPTION YEAR 4:

Period of Performance: 2021 Recreation Season

April 30, 2021 through October 25, 2021 (104 days).

Contract Period: 30 April 2021 – October 25, 2021

GRAND TOTAL of Item Numbers 0001-0405 included:

U.S. ARMY CORPS OF ENGINEERS

ROCK ISLAND DISTRICT

INSTRUCTIONS: NOTICE TO OFFERORS

CLEANING AND REFUSE PICKUP

SHADY CREEK, CLARKS FERRY, AND LOCK

AND DAM 16 RECREATION AREAS

MISSISSIPPI RIVER PROJECT

1. SCHEDULE OF PRICES (LINE ITEMS/CLINS): Offerors must quote on all items and entire quantities contained in the basic contract period and all renewal options to be considered. Quotes received not complying with this requirement will be considered non-responsive and will be rejected.

Award will be made to the lowest priced technically acceptable quote. Please refer to clause 52.212-2 for quote evaluation factors.

2. WAGE RATES: Prevailing Wage Rates will apply for any award resulting from this solicitation for quotes. Wage Rate information is included herein as an attachment. Offerors should take into account the requirement to pay prevailing wage rates to any employees, when figuring the quote.

3. DOCUMENTS TO RETURN: In order to be considered responsive, offerors must complete and return all of the following:

• Complete and return first page of solicitation, including offeror’s complete mailing address, telephone number, offeror’s name, title, and signature.

• Complete and return “Schedule of Prices,” “Questionnaire,” and "Technical Capability Statement."

• Submit information requested in Clause 52.212-2.

Offerors must complete all fill-ins and assure all return pages are received by the due date and time shown on page 1 of the solicitation, at the address indicated.

Please mark envelope “Quote for Solicitation W912EK-17-T-0045 If emailing please include “Quote for Solicitation W912EK-17-T-0045” in the subject line.

US ARMY CORPS OF ENGINEERS

ATTN: CONTRACTING DIVISION CLOCK TOWER BUILDING

P.O. BOX 2004

ROCK ISLAND, IL 61201-2004

Or

Benjamin.J.Kimbell@usace.army.mil mailto:Anne.M.Fleischman@usace.army.mil

4. REQUIRED INSURANCE: After award, the Contractor shall furnish proof of all required insurance (as detailed later in this document), and valid driver’s license(s), to the Contracting Officer or representative, before starting work.

5. TELEPHONE NUMBER: Offerors must provide on the first page of the solicitation a telephone number at which they can be contacted for a period of not less than one week following the due date of this solicitation. Quotes from persons who cannot be contacted by telephone over any two-day period during normal office hours (7:30 a.m. through 4:00 p.m., CST) within the one-week period following solicitation due date will be considered non-responsive and will be removed from further consideration.

6. LENGTH OF CONTRACT: Award will be for a base period plus five option periods.

Base Period: April 30 – October 23, 2017

Option Period I: April 30 – October 29, 2018

Option Period II: April 30 – October 28, 2019

Option Period III: April 30 – October 26, 2020

Option Period IV: April 30 – October 25, 2021

Contract will not exceed five year. Option periods, which may or may not be exercised, are at the discretion of the Government not the Contractor.

7. SITE VISIT: Offerors are highly encouraged to make a site visit to the park before quoting. Those who wish to request a site visit should contact the Muscatine Park Rangers by phone at (563) 263-7913 or by email at Jacob.J.Kresel@usace.army.mil

8. SPECIAL INSTRUCTIONS

a) Thoroughly read the PERFORMANCE WORK STATEMENT, attached herein of the request for quote. Your quote should be based on the requirements of the job and what it will take to successfully complete the job. Be aware that you must have all equipment needed to fulfill requirements of the contract before the starting date of the contract.

b) Contract will be awarded on a lump sum price only. This breakdown of unit price is included for evaluation, for invoicing prices for each service, and may be used in determining deductions for deficiencies in accordance with the contract clauses.

c) The Government reserves the right to exercise these options. The Contractor will be furnished a notice of intent to exercise the option 60 days prior to beginning of the option year period. If the Government exercises the option the contractor is obligated to perform

TECHNICAL CAPABILTY STATEMENT

(OFFERORS MUST COMPLETE)

The Offeror SHALL provide sufficient documentation of their technical capability, such as experience of the company and/or the key personnel and crew who will be performing the work, resumes, equipment lists, etc. or other information to enable the Government to determine the company's capability on projects of similar type, size, scope and complexity.

USACE PAST PERFORMANCE QUESTIONNAIRE (PPQ)

(OFFERORS MUST COMPLETE)

AGENCY/COMPANY THAT WORK WAS PERFORMED

FOR:__________________________

POINT OF CONTACT & TELEPHONE NUMBER: _______________________________

DATES SERVICES PROVIDED: ________________________________________________

BRIEF DESCRIPTION OF SERVICES PROVIDED:

FOR:__________________________

POINT OF CONTACT & TELEPHONE NUMBER: _______________________________

DATES SERVICES PROVIDED: ________________________________________________

BRIEF DESCRIPTION OF SERVICES PROVIDED:

FOR:___________________________

POINT OF CONTACT & TELEPHONE NUMBER: _______________________________

DATES SERVICES PROVIDED: ________________________________________________

BRIEF DESCRIPTION OF SERVICES PROVIDED:

U.S. ARMY CORPS OF ENGINEERS

ROCK ISLAND DISTRICT

PERFORMANCE WORK STATEMENT

CLEANING AND REFUSR PICKUP

SHADY CREEK, CLARKS FERRY, and LOCK AND DAM 16

RECREATION AREAS

MISSISSIPPI RIVER PROJECT

C-1 GENERAL

C-2 QUALITY OF SERVICES

C-3 PAYMENT PROCEDURES

C-4 INSURANCE AND BONDING REQUIREMENT

C-5 RECREATION AREA DATA

C-6 SCHEDULE OF SERVICE

C-7 DESCRIPTION OF SERVICES

C-8 ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC)

C-9 SUSTAINABILITY

TE-1 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

TE-2 FACILITY LIST

Attachment 1- Shady Creek Contract Area Boundary Map

Attachment 2- Lock and Dam 16 Contract Area Boundary Map

Attachment 3- Clark’s Ferry Contract Area Boundary Map

Attachment 4- General Location Map

TE-3 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

C-1 GENERAL

C.1.1 CONTRACT TERMS.

The term Contractor shall refer to the Contractor and/or all Contractor employees and/or all subcontractors performing the services of this contract. The term Contracting Officer (KO) shall refer to the agency person(s) having authority to enter into, administer, make any change to this work statement or prices, and terminate contracts and make related determinations and findings.

Contracting Officer’s Representative (COR) is an individual authorized by the KO to enforce the terms and conditions of the contract on-site. The COR is not authorized to make any changes to the contract. The Contracting Officer and their designated representatives are responsible for ensuring performance of all necessary actions for effective contract administration, insuring compliance with contract terms, and safeguarding the interests of the United States in its contractual relationships.

C.1.2 GENERAL WORK DESCRIPTION.

The work required by this contract consists of the Contractor providing all labor and/or employees and/or subcontractors and supervision necessary to perform custodial services for Shady Creek Recreation Area, Clark’s Ferry Recreation Area, and Lock and Dam 16 visitor building. Minors are not permitted to perform services under this contract. The Contractor shall provide a minimum of one (1) adult, 18 years of age or older, to perform contract services in accordance with the Performance Work Statement, to include weekends and holidays.

The Periods of Performance are listed below:

2017 Base Year, April 30, 2017 through April 29, 2018 2018 Option Year I, April 30, 2018 through April 29, 2019 2019 Option Year II, April 30, 2019 through April 29, 2020 2020 Option Year III, April 30, 2020 through April 29, 2021 2021 Option Year IV, April 30, 2021 through October 25, 2021

The Periods of Service are listed below:

2017 Base Year, April 30, 2017 through October 23, 2017 (102 days).

2018 Option Year I, April 30, 2018 through October 29, 2018 (105 days).

2019 Option Year II, April 30, 2019 through October 28, 2019 (105 days).

2020 Option Year III, April 30, 2020 through October 26, 2020 (104 days).

2021 Option Year IV, April 30, 2021 through October 25, 2021 (104 days).

C.1.3 PRE-WORK ORIENTATION AND TRAINING. The Contractor shall attend pre-work orientation at the designated Field Office on the dates as specified in Performance Work Statement, Section C-9, and Schedule of Service. The orientation will establish the line of authority and Government procedures for contractual and other work items.

The following documentation shall be provided by the contractor to the COR at the pre-work orientation:

1. Proof of acceptable bonding

2. A contingency plan for how the Contractor will accomplish the work in the event of illness or emergency

3. Proof of insurance and bonding

4. Accident Prevention Plan/Safety Plan

5. A valid driver’s license

6. Quality Control plan.

Note: The accident prevention plan shall comply with the requirements set forth in the Abbreviated Accident Prevention Plan in the USACE EM 385-1-1 in Appendix A. The Safety and Health Requirements Manual is available online at:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385- 1-1.pdf

C.1.5 Contractor Provided Property, Supplies & Labor. During the contract work periods, the Contractor shall furnish all of the following labor, equipment, supplies and materials as listed and other items as may be necessary to perform the duties and services of this contract. Except for the pre-work orientation and training provided by the Government, the Contractor shall provide all labor, training and supervision required to fulfill the terms of this contract.

C.1.5.1 Suitable Vehicle(s). Contractor shall comply with all provisions of Title 36 Code of Federal Regulations pertaining to Corps of Engineers area and all other local, state and federal regulations as apply. All vehicles shall be properly licensed, insured and maintained in a safe, clean condition. At the pre-work orientation and training meeting, the Contractor shall provide a copy of vehicle insurance for all vehicles that will be used to provide contract services. All vehicles operating on Park roads shall be registered for street use. Contractors shall not operate any motor vehicle (including golf carts) off road, around gates or barricades, on sidewalks, trails or drive the wrong way on a one way street while performing services under this contract.

Note: Contractors are allowed to operate golf carts within the park with permission from the Operations Project Manager.

C.1.6 Personal Appearance & Conduct. Contractor shall at all times promote a positive, professional image of themselves and the Corps of Engineers. Tact, diplomacy and courtesy shall be exercised whenever dealing with the public. At no time shall Contractors through their personal appearance, actions or demeanor discredit themselves nor the Government.

C-2. QUALITY OF SERVICES.

C.2.1 Quality Control (Contractor’s Responsibility). The contractor shall develop an acceptable Quality Control Plan designed to demonstrate how the Contractor will meet contract requirements. The Quality Control Plan shall document how the Contractor will identify and correct performance shortfalls and must be provided at the pre-work orientation and training. Complete records of all inspection work performed by the contractor must be maintained and made available to the Government at any given time throughout the contract period.

C.2.2 Quality Assurance (Government’s Responsibility). A Quality Assurance Plan will be used during the life of the contract to ensure that the services are being provided at an acceptable level.

Typical procedures include periodic inspections, audits, checklists and customer comments. The primary objective of the Government Quality Assurance will be to determine the effectiveness of the Contractor’s Quality Control system. The Government will perform inspections in a manner that will not unduly delay the work. If any services do not conform to contract requirements, the Government can (1) request the contractor perform the services again and/or (2) DA Form 5479, Contract Discrepancy Report, will be used to document unsatisfactory performance by the contractor. This report includes a description of the deficiency signed by the Contracting Officer, the contractor’s explanation for the problem, and the corrective action to be taken, Government’s evaluation of the contractor’s response, and the action the Government intends to take and/or (3) terminate the contract.

C.2.3 Closing of Areas. The Government may suspend contracts at any time due to unforeseen circumstances requiring the closure of a park or its major facilities, such as: storm damage, floods, drought, infrastructure failure, safety hazards, and/or reasons of National Security or Federal Government shutdown.

C-3. PAYMENT PROCEDURES. At the end of each month, the Contractor shall submit an invoice to the COR for the current work period. The payment request shall not exceed the actual number of days worked during the month. Contractor shall be paid only for the actual number of days worked.

The Contractor shall include on the invoice, a total of labor hours worked. A sample invoice will be provided to the Contractor at the pre-work orientation and training meeting.

C-4. INSURANCE AND BONDING REQUIREMENT.

C.4.1 Required Insurance. In accordance with the FAR Clause 52.228-5 titled “Insurance-Work on a Government Installation” the Contractor shall obtain and maintain during the period of performance under this contract the following kinds and minimum amounts of insurance*:

Workmen’s Compensation . . . . . . Coverage complying with applicable State statute** Employer’s Liability . . . . . . . . . . . Minimum $100,000 General Liability/Bodily Injury. . . Minimum $500,000 per occurrence Automobile Liability . . . . . . . . . . . Minimum $200,000 per person $500,000 per occurrence $ 20,000 property per occurrence

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

C-5 RECREATION AREA DATA. For information on the Shady Creek, Clarks Ferry, and Lock and Dam 16 Recreation Areas, please visit our website at www.missriver.org . Further information can be found by calling the designated Field Office: Muscatine Ranger Field Office, 563-263-7913.

C-6 SCHEDULE OF SERVICE. The following tables detail the work schedule and period of service for the Contract Base Period, 2017, Option Period 1, 2018, Option Period 2, 2019, Option Period 3, 2020, and Option Period 4, 2021. Contractor is responsible for proper execution of all work and duties in accordance with the following specifications.

Schedule of Services:

2017 Number of Days of Work Per Month

Dates

Days to Work

Timeframe Hours to

Apr

May

Jun

Jul

Aug

Sep

Oct

Total

SC Cleaning

Apr 30 - Oct 23, Thursday, Saturday, Sunday, Monday (R,S,S,M)

Restrooms/Show ers 5 am - 8 am;

Everything else 5 am- 4 pm

SC Refuse Pickup Apr 30 - Oct 23, R,S,S,M 5 am - 4 pm 1 17 17 19 17 17 14 102

Lock & Dam #16 Cleaning

Apr 30 - Oct. 23, R,S,S,M 5 am - noon 1 17 17 19 17 17 14 102

Clark’s Ferry Cleaning Apr 30 - Oct 23, R,S,S,M 5 am - 8 am 1 17 17 19 17 17 14 102

Clark’s Ferry Refuse Pickup

Apr 30 - Oct 23, R,S,S,M 5 am - 4 pm 1 17 17 19 17 17 14 102

2018 Number of Days of Work Per Month

Timeframe Hours

Apr 30 - Oct 29, Thursday, Saturday, Sunday, Monday (R,S,S,M)

Restrooms/Show ers 5 am - 8 am;

SC Refuse Pickup Apr 30 - Oct 29, R,S,S,M 5 am - 4 pm 1 17 17 18 17 18 17 105

Lock & Dam #16 Cleaning

Apr 30 - Oct 29, R,S,S,M 5 am-noon 1 17 17 18 17 18 17 105

Clark’s Ferry Cleaning Apr 30 - Oct 29, R,S,S,M 5 am - 8 am 1 17 17 18 17 18 17 105

Clark’s Ferry Refuse Pickup

Apr 30 - Oct 29, R,S,S,M 5 am – 4 pm 1 17 17 18 17 18 17 105

2019 Number of Days of Work Per Month

Timeframe Hours

Apr 30 - Oct 28, Thursday, Saturday, Sunday, Monday (R,S,S,M)

Restrooms/Showe rs 5 am - 8 am;

SC Refuse Pickup Apr 30 - Oct 28, R,S,S,M 5 am - 4 pm 1 17 18 17 18 18 16 105

Lock & Dam #16 Cleaning

Apr 30 - Oct 28, R,S,S,M 5 am-noon 1 17 18 17 18 18 16 105

Clark’s Ferry Cleaning Apr 30 - Oct 28, R,S,S,M 5 am - 8 am 1 17 18 17 18 18 16 105

Clark’s Ferry Refuse Pickup

Apr 30 - Oct 28, R,S,S,M 5 am – 4 pm 1 17 18 17 18 18 16 105

C-7 CLEANING AND REFUSE PICKUP DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, supplies, and labor necessary to ensure that custodial services are performed. The Periods of Service are the same as listed above in the PWS.

C.7.1 Basic Cleaning Services. The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement. Work in accordance with the above schedule of services unless otherwise noted. The contractor is required to provide all cleaning supplies/materials to meet the requirements of the contract. Cleaning products shall inhibit the growth of mold and mildew, kill bacterial organisms, clean

2020 Number of Days of Work Per Month

Timeframe Hours

Apr 30 - Oct 26, Thursday, Saturday, Sunday, Monday (R,S,S,M)

Restrooms/Showe rs 5 am - 8 am;

SC Refuse Pickup Apr 30 - Oct 26, R,S,S,M 5 am - 4 pm 1 18 17 17 19 16 16 104

Lock & Dam #16 Cleaning

Apr 30 - Oct 26, R,S,S,M 5 am-noon 1 18 17 17 19 16 16 104

Clark’s Ferry Cleaning

Apr 30 - Oct 26, R,S,S,M 5 am - 8 am 1 18 17 17 19 16 16 104

Clark’s Ferry Refuse Pickup

Apr 30 - Oct 26, R,S,S,M 5 am – 4 pm 1 18 17 17 19 16 16 104

2021 Number of Days of Work Per Month

Timeframe Hours

Apr 30 - Oct 25, Thursday, Saturday, Sunday, Monday (R,S,S,M)

Restrooms/Showe rs 5 am - 8 am;

SC Refuse Pickup Apr 30 - Oct 25, R,S,S,M 5 am - 4 pm 1 19 16 18 18 17 15 104

Lock & Dam #16 Cleaning

Apr 30 - Oct 25, R,S,S,M 5 am-noon 1 19 16 18 18 17 15 104

Clark’s Ferry Cleaning Apr 30 - Oct 25, R,S,S,M 5 am - 8 am 1 19 16 18 18 17 15 104

Clark’s Ferry Refuse Pickup

Apr 30 - Oct 25, R,S,S,M 5 am – 4 pm 1 19 16 18 18 17 15 104 and deodorize. Materials such as toilet paper, hand soap for dispensers in the restrooms, cleaning cloths, sponges, scrub brushes, hose nozzles, spray bottles, buckets, garbage bags and disposable towels shall be furnished by the Contractor. Contractor shall furnish their own Personal Protective Equipment (PPE) such as rubber gloves, goggles and face masks. Cost of supplies and materials shall be taken into consideration when calculating bids.

C.7.1.1 Maintain Floors. All floors shall be swept, dust mopped, damp mopped, wet mopped, and dried as needed, to ensure they have a uniform, glossy appearance and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration. Baseboards, corners, and wall/floor edges shall also be cleaned. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles. Chairs, benches, trash receptacles, and other moveable items shall be moved to maintain floors. All moved items shall be returned to their original position.

C.7.1.2 Maintain Ceilings. All ceilings, ceiling fixtures, beams, trusses and overhangs, shall be free of dust, insect nests, and cobwebs.

C.7.1.3. Maintain Building Exteriors. Building exteriors including walls, doors and eaves will be cleaned of foreign matter such as insect nests, cobwebs and bird nests.

C.7.1.4. Dumpsters and Trash Removal. Contractor shall arrange for and pay for two, 4 cubic yard; one, 6 cubic yard; and one, 2 cubic yard dumpsters to be placed in the Shady Creek Recreation Area and two, 4 cubic yard dumpsters placed at the Clark’s Ferry Recreation Area for users to dispose of their trash. The location of the dumpsters will be determined by the Contracting Officer Representative (COR). Dumpsters will be emptied once a week either on Mondays, Tuesdays, or Wednesdays; or anytime the dumpster cover is unable to close properly. A small number of garbage cans will be placed within campgrounds near facilities such as picnic shelters and toilets and will be emptied when trash accumulated in the cans no longer can support any additional trash. All trash containers shall be emptied and returned to their location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. Any soiled or torn plastic trash receptacle liners shall be replaced. Trash receptacles shall be left clean and free of odors. The trash from Shady Creek and Clark’s Ferry shall be deposited in the outside trash collection container(s) provided by the contractor. Trash collected at Lock and Dam #16 shall be disposed of at the Contractor’s expense. Trash receptacles shall be left clean and free of odors.

C.7.1.5. Litter Pickup. Litter pickup services shall include all roadways, parking lots, sidewalks, campsites, playgrounds, picnic shelters, and mowed areas including road ditches out to the government property line.

Litter consists of all man-made and natural debris that detracts from the appearance of the area, presents a health or safety hazard or creates a maintenance problem. Litter includes such items as jars, bottles and their caps, lids, aluminum products, paper products, plastic products, food and generated waste products. Natural debris includes branches that are greater than 1” inch but less than 5” inches diameter. Dangerous material such as broken glass that is observed by the contractor shall be removed by the contractor immediately.

C.7.1.6. Interior Glass/Mirrors. All interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall be cleaned. There shall be no trace of film, dirt, smudges or water.

C.7.1.7. Stairways. All floor surfaces shall be cleaned in accordance with paragraph 10.1.1. Grease and grime shall be removed from stair guards, handrails and baseboards. Contractor shall remove all marks, dirt, smudges and scuffs from adjoining stairwell walls.

C.7.1.8. Clean Floor Mats. Clean interior and exterior floor mats. After cleaning, mats shall be free of all visible lint, litter and soil. Soil and moisture underneath mats shall be removed and mats returned to their location.

C.7.1.9. General Spot Cleaning. Perform spot cleaning and cobweb removal to ensure facilities remain free from smudges, marks, streaks and spills. Spot cleaning includes removing, cleaning smudges, fingerprints, marks, streaks and spills from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks and spots.

C.7.1.10. General Dusting. All horizontal surfaces must be dusted to eliminate dust collection.

C.7.2. Basic Restrooms/Showers and Vault Toilet Cleaning Services. The contractor shall accomplish all cleaning tasks to meet the requirements of this PWS. Cleaning of all restroom buildings will be completed no later than 12:00 p.m. (noon) each day. A required second cleaning of the shower buildings is to be done on weekend days and holidays between 5:00 p.m. & 8:00 p.m. The restroom/shower building pipe chase shall be cleaned weekly, resulting in debris free floors, walls, & ceilings.

C.7.2.1. Clean and Disinfect. Clean all surfaces; to include inside and outside surfaces. Disinfect all surfaces of sinks, toilet bowls, vault toilet risers (inside and outside), urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, doors and walls using a germicidal detergent. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

C.7.2.2. Descale Showers, Toilet Bowls and Urinals. Descaling shall be performed weekly to keep areas free of scale, soap films, feces and urine. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

C.7.2.3. Sweep and Mop Floor. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue. Floors shall have a uniform appearance without streaks, swirl marks and detergent residue. Moveable items shall be tilted or moved to sweep and damp mop underneath.

C.7.2.4. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked properly to include toilet paper and hand soap to fill dispenser. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, contractor shall refill within 24 hours of notification.

C.7.3. Periodic Cleaning Services.

C.7.3.1. Clean Interior Windows. Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges and water shall be removed from frames, casings, sills, and glass.

C.7.3.2. Clean Exterior Windows. Windows are the glass surfaces that are an integral part of the outer wall of the building. Window screens shall be removed, cleaned, and replaced as needed. After windows have been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges and water.

C.7.3.3. Clean Tables/Benches. Picnic tables and benches shall be cleaned; both tabletops and seats. After performance of services, picnic tables shall be cleaned and free of excess water.

C.7.3.4. Clean Outdoor Concrete Surfaces. All sidewalks, boat ramps, sanitary dump stations, and picnic shelter floors, shall be cleaned to remove stains, ground-in dirt, grass clippings, cleanser, and excess water.

C.7.3.5. Clean Bulletin Boards. After exterior surfaces have been cleaned, all traces of film, dirt, smudges, water and cobwebs shall be removed from frames, sills, posts, and plastic view through surfaces.

C.7.3.6. Clean Out Campfire Rings and Grills. All campfire rings and grills will be checked and cleaned one time per week on Wednesdays at the Blanding Landing Recreation Area, or the next available day if ashes are hot. Contractor shall leave grills and rings debris free and ash-free and in a usable condition. Refuse and cooled ash will be disposed of in a dumpster.

C.7.3.7. Vending Machine Enclosures. All walls, soffits, ceilings and contained equipment shall be free of animal and insect nests and other debris.

C.7.3.8. Drinking Fountains. All drinking fountain surfaces will be cleaned and free of debris.

C-8 ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC)

C.8.1 Access and General Protection Policy and Procedures

Per ENG FORM 6055, September 2014, the Contractor must comply with the following Operational Security Requirements.

All Contractor and subcontractor employees to comply with installation and facility access guidelines and rules as stated herein. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense (DoD), Department of the Army Headquarters, Rock Island District, and/or local policy. In addition to the changes otherwise authorized by the CHANGES clause of this Contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in Contractor security matters or processes.

In support of Rock Island District evaluation of personnel authorized for access to federal facilities, the Contractor to submit background checks that have been conducted by a bonded third party within the last 6 months of the Notice to Proceed date and authorize reports to be mailed to the Rock Island District Security and Law Enforcement Office by the third party, see paragraph SUBMITTALS for address and other requirements. The background check will cover, at a minimum, the last ten years covering the states the employee had/has lived in, national crime records check which includes felony and misdemeanor offenses, Department of Motor Vehicles (DMV) records, and a national sex offender registry check, submitted 14 days prior to accessing the project site.

Identification Badges: The Contractor to be responsible for furnishing a photo identification badge/card to each employee prior to the employee's work on-site, and for requiring each employee engaged on the work to display identification. At a minimum, the badge to have the following items shown, the employee's picture, employee's name, and company name working for. The badge will be prominently displayed unless restricted for safety concerns, in which case it will be available for immediate display upon request (carried on person).

As employees are added or deleted from the submitted and approved Access Control List (ACL), this information will be reported immediately to the Contracting Officer. Added employees will not be permitted on-site until requirements of this paragraph are completed, submitted, and approved.

Disqualifying factors include, but are not limited to:

a. Criminal conduct, in particular, violent crime and sex offenders

b. Habitual use of intoxicating beverages to excess as evidenced by Driving Under the Influence (DUI) or public intoxication records; or

c. Any illegal activity or other disqualification which makes the individual unfit for service (e.g., drug trafficking or procurement fraud).

In addition to the submitted background checks, supplemental agency checks may be performed at the discretion of the Rock Island District security personnel. The Contractor agrees to cooperate and ensure that Contractor employees provide any documentation required to complete these checks. Any employee lacking proper identification credentials or deemed a security threat may be denied access to the project. Such action in no way relieves the Contractor from performance of the contract. The Rock Island District retains the right to deny any Contractor and sub-contractor employee(s) from working on this Contract awarded by the Rock Island District based on final background investigation results. All information received as a result of a background check will be handled according to Privacy Act regulation.

In the event that an unexpected change in personnel is required, due to sudden absence of a critical path employee, the Contractor to immediately contact the Contracting Officer to coordinate obtaining written approval from the Security and Law Enforcement Office for new/additional personnel to be brought on-site prior to background check acceptance. The Contractor to submit ATTACHMENT A - Personnel Change Request Form and will receive written authorization from the Security and Law Enforcement Office prior to bringing new personnel on-site, and will ensure a background check is sent to the Rock Island District Security and Law Enforcement Office no later than 10 days from written notice of approval. The Rock Island District reserves the right to terminate access of the employee upon completion of the Government's review of the background check and the Contractor to be notified immediately of any such Government decision.

In the event of an unforeseen change in work site conditions, which may require a Contract Modification, and the Contractor has to immediately add employees, the Contractor to submit ATTACHMENT A - Personnel Change Request Form and will receive written approval from the Security and Law Enforcement Office prior to bringing new personnel on-site, and ensure a background check is sent to the Rock Island District Security and Law Enforcement Office no later than ten (10) days from written notice of approval. The Rock Island District reserves the right to terminate access of the employee upon completion of the Government's review of the background check and the Contractor to be notified immediately of any such Government decision.

Contractor, Contractor employees, and subcontractor employees not expected to be on the worksite for more than 15 days may be allowed on-site with the following conditions:

a. Employee will be on site a total of 15 days or less, for the duration of the project.

b. Employee is added to the ACL as a short term employee.

c. Employee is escorted while on-site. This is defined as being in the line of sight of an identified Contractor employee who has a background check on file with the Rock Island District (as noted on the ACL).

d. Each Contractor employee can sponsor only up to five short term employees at a time.

Foreign National Employees: Due to a difference in background check procedures for long term foreign national employees, all such employees must provide a photocopy of their passport to the Rock Island District Security and Law Enforcement Office no later than 30 days prior to arrival on-site. Short term foreign national employees (e.g. specialists with a two week period of performance) may work on site with the following conditions:

a. Foreign national employee will be on-site a total of 15 days or less, for the duration of the project.

b. Foreign national employee will comply with E-Verify requirements (see paragraph "E-Verify Program").

c. Approved and identified Contractor employee to escort the foreign national employee AT ALL TIMES while on-site.

d. Each Contractor employee can sponsor only one short term foreign national at a time.

For all projects located at the Clock Tower and Annex Buildings, all personnel will receive an identification badge or pass for access to either building. This must be accomplished prior to start of work and will be coordinated with the Contractor, Contracting Officer, and Security and Law Enforcement Office.

Personnel Change Request Form

Contract #_______________ Date___________

We, _____________________, respectfully request to add/replace (circle one) personnel to the jobsite due to the following situation:

Personnel to be conditionally added to the ACL (escorted by):

Background checks (if required for a long term employee) shall be submitted by close of business on (insert proposed date): ________________

(Insert signature block)

C.8.1.2 E-Verify Program

The Contractor must pre-screen candidates using the E-Verify Program website (http://www.uscis.gov/e-verify) to meet the established employment eligibility requirements. The Contractor must ensure that the candidate has two valid forms of Government-issued identification prior to enrollment to ensure the correct information is entered into the E-Verify system. Documentation of company enrollment in E-Verify, via a print screen of the company profile within the E-Verify system, must be submitted to the Security and Law Enforcement Office no later than 3 business days after receiving the Notice to Proceed.

*When Contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification must be given/coordinated with the Contracting Officer's Representative. This Form will be provided to the Security and Law Enforcement Office after Notice to Proceed is received.

C-9 SUSTAINABILITY.

EPA Designated (CPG)

Under the Comprehensive Procurement Guidelines (CPG) program, the Environmental Protection Agency (EPA) designates products that are or can be made with recovered materials, and recommends practices for buying these products. Any designated product that is being offered or supplied under this contract shall meet the minimum recommended content levels as identified under the CPG program. Visit http://www.epa.gov/epawaste/conserve/tools/cpg/products for a complete list of designated products and the associated recommended content levels. Offerors must be able to demonstrate that each offered product meets minimum content levels upon request.

Bio-based

The United States Department of Agriculture (USDA) designates certain biobased products for federal procurement and specifies minimum biobased content levels for those products. Any designated product that is being offered or supplied under this contract shall meet USDA BioPreferred’s minimum biobased content level. Visit the BioPreferred web site for the complete list of designated products and the associated minimum biobased content level requirements.

TECHNICAL EXHIBIT 1

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in this Performance Work Statement (PWS). The contractor shall provide accurate transaction processing to ensure that material accountability comply with safety and security requirements, in accordance with this PWS. Additionally, the contractor shall be accountable for all auditable documents, establish/maintain effective quality, and perform required within prescribed timeframes. The performance process is the timely, accurate, and thorough completion of all contract requirements.

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance. In addition to schedule and services, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods. The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to: random or planned sampling, periodic inspection, Contractor Self Reporting, and validated customer complaints.

a. Random/Scheduled Monitoring. Random and/or scheduled monitoring will be conducted if and when deemed necessary by the COR to ensure compliance with the terms of the contract. Using the attached matrix the COR will determine whether the contractor is in compliance with the terms of the contract.

b. Contractor Self-Reporting. The contractor shall provide as needed status reports that document significant problems/issues and potential resolutions.

c. Customer Feedback. Customer feedback will be obtained from valid customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint; must be signed and must be forwarded to the COR by the contractor. The contractor shall maintain a log of all customer complaints as well as a copy of each complaint in a documentation file. The COR may request to review the log and/or documentation file at any time.

4. Performance Measurement. Performance will be measured in accordance with the following table:

Performance-Based Matrix

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Contract Services

Contract Services furnished as prescribed in the PWS as applicable.

Inspection by the COR

Random inspection of all sampling of contract services.

>95% of services inspected performed timely and without rework required.

Overall Contract Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the COR’s annual report on contractor performance

Assessment by the COR

Annual All service elements rated Satisfactory (or higher) Satisfactory = 95% or above average contract acceptable random sampling

Contractor Self Reporting

Contract Services furnished as prescribed in the PWS as applicable.

Contractor Self Reports

Monthly >95% of services reported performed timely and without rework required.

Customer Feedback

Customer complaints reviewed by

COR

Inspection by the COR

Per Occurrence

100% of valid customer complaints resolved

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice by

COR

Monthly 100% accuracy

5. Incentives/Disincentives:

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract (52.212-4 (a) Inspection/Acceptance), the contractor will provide quality products in a timely manner since the Government can require the contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

TECHNICAL EXHIBIT 2

Facility Data List

Shady Creek Recreation Area Facility Type No. of Each Restroom/Shower Building 1 Flush Restroom Building 1 Vault toilet 2 Picnic Shelter 1 Sanitary Dump Station 1 Garbage cans 4 Picnic Tables 76 Playgrounds 2 Bulletin Boards 3

Lock and Dam 16 Recreation Area

Flush Restroom Building w/Observation Deck 1 Garbage Cans in Restrooms 2 Bulletin Boards 3 Brochure Racks 1 Picnic Tables 0 Benches 6

Clark’s Ferry Recreation Area

Restroom/Shower Building 1 Flush Restroom Building 0 Vault toilet 2 Picnic Shelter 1 Sanitary Dump Station 1 Garbage cans 2 Playgrounds 2 Bulletin Boards 2 Picnic Tables 54

W912EK-17-T-0045

Attachment 1: Shady Creek Recreation Area Cleaning Boundary Map

Shady Creek

451 ft

Overview

Attachment 2: Lock & Dam 16

Lock & Dam 16

Attachment 3: Clark’s Ferry

Clark’s Ferry

Attachment 4: Shady Creek, Lock and Dam #16 & Clark’s Ferry Location Map

TECHNICAL EXHIBIT 3

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Required Service

Performance Standard

Acceptable Quality Level

Method of Surveillance

Impact on Contractor Payments

Vault Toilets

Clean & disinfect facilities

1 deficiency per surveillance

Random Monitoring

Deduct ½ day of pay for each documented instance of unsatisfactory performance

Picnic Shelters

Clean & disinfect facilities

Bulletin Boards Clean exteriors

Garbage Pickup

Empty trash cans Add new liners

Playgrounds Remove debris and litter

Campfire Rings & Grills

Remove debris and cooled ashes

Other

Clean amenities

CLAUSES INCORPORATED BY FULL TEXT

52.204-7 SYSTEM FOR AWARD MANAGEMENT (OCT 2016)

(a) Definitions. As used in this provision--

Electronic Funds Transfer (EFT) indicator means a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the commercial, nonprofit, or Government entity to establish additional System for Award Management records for identifying alternative EFT accounts (see subpart 32.11) for the same entity.

Registered in the System for Award Management (SAM) database means that--

(1) The Offeror has entered all mandatory information, including the unique entity identifier and the EFT indicator, if applicable, the Commercial and Government Entity (CAGE) code, as well as data required by the Federal Funding Accountability and Transparency Act of 2006 (see subpart 4.14) into the SAM database;

(2) The offeror has completed the Core, Assertions, and Representations and Certifications, and Points of Contact sections of the…