PWS_NSSG_Internal_Support.pdf

SECTION C DESCRIPTIONS AND SPECIFICATIONS

PERFORMANCE WORK STATEMENT (PWS) v1.0 For

NAVY SYSTEMS SUPPORT GROUP (NSSG)

PROGRAM/PROJECT MANAGEMENT SUPPORT SERVICES

28 December 2018

1. Title Scientific, Engineering, Technical, and Analytical (SETA) support for: NAVSEA, Corporate 6 (C-6) Naval Shipyards, Naval Industrial Base and the Navy Systems Support Group (NSSG) efforts related to the following:

The objectives of this Performance Work Statement (PWS) are to provide the technical scope and associated tasks for support of NSSG’s mission and tasking’s. The objective of contract award is to provide continuing support and services for NSSG as a field activity in direct support of NAVSEA Directorate SEA 04X.

2. Background The Navy Systems Support Group (NSSG), a field activity of NAVSEA Directorate SEA 04X, serves as the Naval Shipyard’s trusted agent for aligning waterfront operations business processes and systems requirements, and driving business process improvement by integrating sound and appropriate policies, processes and systems. NSSG supports the Chief of Naval Operations tenets of: Warfighting First; Operate Forward and Be Ready by integrating best practices and metrics to best “Sustain our fleet capability through effective maintenance and timely Modernization”. NSSG aligns to NAVSEA’s priorities of: “It’s All About the Ships”;

Technical Excellence and Judiciousness; Culture of Affordability; and Cyber Security.

Disciplined and consistent implementation of processes and systems, infused with innovation and supported by meaningful metrics, measures and analysis will instill high confidence that all shipyard requirements will be adequately resourced to deliver each project as promised. Finally, by being the liaison between NAVSEA and the Shipyards to interpret and ensure integration of the Voice of the User with the Voice of the Customer to drive improved shipyard “health”, NSSG directly complements NAVSEA 04’s mission to… “Make the Fleet’s Ships Ready”.

The NSSG Program Office is responsible for providing full program management support of the Facilities and Equipment Maintenance (FEM) application to multiple Department of Defense (DoD)/Department of Energy (DoE) Joint Service customers. In addition, NSSG has overall program management responsibility for the Joint Facilities and Equipment Maintenance (FEM) system throughout the DoD and Civil Works Districts of the Army Corps of Engineers, as well as the DoE Naval Nuclear Laboratories. The foundation of FEM is the Commercial Off-The- Shelf (COTS) product International Business Machines (IBM) Maximo Asset Management, which is an enterprise asset management (EAM) software solution product produced by IBM. It is a solution which enterprises use to track the operation, maintenance and disposal of assets (IBM/MAXIMO). The NSSG Office also has responsibility for the development, implementation, configuration management, and help desk support of the FEM applications for the DoD/DoE Services. Each Service has a unique corporate configuration of the FEM application that is specific to that site/depot. The implementation of FEM supports the naval shipyards' ongoing efforts to improve the industrial capital asset maintenance management of government owned or leased equipment and facilities. Implementation of FEM helps standardize asset management business processes and centralize asset management data, thereby supporting the DoD/DoE's Total Asset Visibility (TAV) objectives. This contract is for managerial, technical, financial and administrative support to the NSSG FEM Program Manager in direct support of the Service customers and FEM systems.

3. Scope NSSG, as the trusted agent of NAVSEA04X, has the following responsibilities on behalf of the nation’s shipyard industrial base and the naval ship maintenance and modernization community:

• Maintaining and improving depot maintenance business processes, specifically Project Management, that enable on-time delivery of ship and submarine availabilities;

• Enhance overall shipyard performance by being the shipyard authoritative source for decision support through evidence-based data analytics;

• Serve as subject matter experts for Shipyard Business Process and Project Management excellence;

• Identify and define information technology (IT) functional requirements to implement business process improvements;

• Recommend priorities for business process and IT improvements and IT defect corrections;

• Train, implement and assess business processes and IT improvements;

• Actively develop and sustain a dynamic NSSG workforce that is agile and responsive in a dynamic environment;

• Provide support to the FEM Program Management office for all FEM DoD/DoE customer system configurations and certifications.

In support of NSSG’s defined responsibilities and objectives, the contractor shall provide support services and subject matter expertise in the following areas: Naval Shipyard maintenance processes and IT systems; facilitation and continuous process and performance improvement (CPPI); process and software implementation and training; operations research, decision support analytics, metrics development; and strategic planning. These services will assist NSSG in fulfilling its mission.

4. General Requirements

4.1. The Contractor shall have, and maintain, a local office within a 15-minute commuting time from the NSSG Office, Norfolk Naval Shipyard, Portsmouth, Virginia.

4.2. The Contractor shall execute program and project management, strategic planning, subject matter expertise, continuous process and performance improvement (CPPI) expertise, process and software implementation and training support, data mining and analytics and metrics development expertise support under the tasks set out in Paragraph 5. Key areas are:

4.2.1. Decision support through evidence-based data analytics leading to improved Shipyard and project team performance that achieves fleet readiness requirements.

4.2.2. Continuous process Improvement and Business Process Engineering Services for Shipyard Business Processes Supporting IT Applications.

4.2.3. Information System (IS) management, Information Assurance (IA), and Information Technology (IT) services including requirements analyses, documentation, implementation, monitoring, updating, and maintaining IA practices, procedures, equipment, software, and hardware.

4.2.4. Engineering studies necessary to support new concept designs and programs that support the Shipyard Business Community and FEM applications for the DoD Services.

4.2.5. Training and implementation support including assessments, assessment reports, improvement plans, development of training and training products, implementation support services.

4.2.6. The Contractor shall provide other technical documentation and training services including technical process manuals, technical letters, process maps, training aids and curricula, etc.

4.3. The Contractor shall advise and assist the Government, but shall not make final decisions or certifications on behalf of the Government nor perform any inherently governmental functions. The Contractor or its employees shall not represent the Government nor appear to represent the Government in performance of these contract services. The Contractor shall not purchase or obligate on behalf of the Government. At all times, Contractor personnel shall wear appropriate identification identifying themselves as Contractor personnel. At all meetings, conferences, or sessions with the Government personnel, Contractor personnel shall clearly identify their status as Contractor employees. All documentation and reports delivered under this task order are property of the U.S. Government.

5. Task Areas

5.1. Task 1 - Ship Maintenance Business Process Re-engineering

5.1.1. Subtask 1 – Advance Industrial Management –Next Generation (AIM-NG) Process and Sustainment Support.

5.1.1.1. The Contractor shall develop Program Management Principals that align and integrate processes, training and systems into the ship maintenance project life-cycle.

5.1.1.2. The Contractor shall manage, train, deploy, implement, evaluate and maintain Lean and Theory of Constraint (TOC) concepts; provide services required for full lifecycle support to include developing Critical Chain business concepts, and aligning those business process concepts with IT defect corrections and IT concepts.

5.1.1.3. The Contractor shall develop governance for shipyard business processes and workflow that clearly defines the basic “who, what, when and why” behind shipyard business and supporting operations.

5.1.1.4. The Contractor shall update and maintain the AIM-NG Process Manual Chapters with process changes implemented for the Naval Ship Maintenance Program.

5.1.1.5. The Contractor shall provide and maintain Critical Chain-based subject matter process expertise for all shipyard maintenance processes and ensure those processes are documented, configured, controlled and managed in the AIM-NG Process Manual.

5.1.1.6. The Contractor shall coordinate internal and external reviews of chapters to gain consensus and approval among the Shipyard community.

5.1.1.7. The Contractor shall use proven methodologies and provide evidence based measures of effectiveness to maximize processes, standardization and efficiencies in support of NSSG.

5.1.1.8. The Contractor shall identify business process and IT system requirements necessary to enhance the Shipyard’s capabilities and capacity for ship maintenance performance.

5.1.1.9. The Contractor shall perform analysis on the four (4) Naval Shipyards and Regional Maintenance Centers (RMC’s) IT applications and interfaces to support NSSG as required.

5.1.1.10. The Contractor shall develop Material Management Principals that align and integrate processes, training and systems into the ship maintenance project life-cycle.

5.1.1.11. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.1.1.12. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.1.2. Subtask 2 - Continuous Process and Performance Improvement Support.

5.1.2.1. The Contractor shall provide subject matter expertise to improve the alignment and integration of Navy continuous process improvement efforts. Efforts shall focus on solutions to improve the consistency and efficiency of NAVSEA 04X, NSSG, Project Management, Financial Management, Material Management, Workforce Management Communities of Practice, and other additional corporate CoP’s with the goal of improving the enterprise-wide standardization and compliance.

5.1.2.2. The Contractor shall attend and facilitate Technical Conferences and Meetings.

Organize, facilitate or participate in conferences, forums, symposia events and meetings. All services provided in this scope area must include a documented analysis component. The conference/meeting support must be incidental to and an adjunct of the analysis task. The contractor shall be engaged in developing content for the conference/meeting and not just provide administrative hosting support. Contractor performance of this task area is subject to the requiring activity obtaining all required approvals for contractor participation in the conference/meeting as stated in the PWS.

5.1.2.3. The Contractor shall provide Event Management support with Lean Six Sigma (LSS) Black Belt/Green Belt or equivalent Services, Meeting Prep Forms, Charters, Agendas, Process Mapping, Read-Ahead Compilation Event and Breakout Group Facilitation, Subject Matter Experts (SMEs) Services, Current State and Future State Mapping, SIPOCs, Action Plan, Notes and Minutes, Data collection, Analyze, Validate and make recommendation with Cost-Benefit Analysis and Out-brief Assistance.

a. Event Logistics - Facility Set-Up, Attendee Coordination, Material Coordination, Lunch Coordination, and Event Clean-Up.

5.1.2.4. The Contractor shall analyze the impact of TOC and Lean Six Sigma functional enhancements on Naval Ship Maintenance business processes and provide cost estimates to implement the change(s) as required.

5.1.2.5. The Contractor shall assist in all Go-Live, execution and assessments and report as required. Assess the effectiveness of process improvements, including the effectiveness of process and software application implementation and training. Prepare assessment reports.

Submit recommendation and lessons learned reports from on-site visits.

5.1.2.6. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.1.2.7. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.1.3. Subtask 3 - Training and Implementation Support.

5.1.3.1. The Contractor shall support the development and deployment of a leadership sanctioned “Assist and Assess” program that involves a proactive mentoring engagement between supervisors and the workforce to promote proficient leadership qualities.

5.1.3.2. The Contractor shall develop and maintain a suite of knowledge sharing tools that includes training products and aids for the business processes and rules that enable ship maintenance; along with documented policies, processes, desk guides to ensure each shipyard is equipped with the business tools to support ship maintenance.

5.1.3.3. The Contractor shall support NSSG in becoming the recognized Shipyard Change Agent for identifying and implementing change initiatives that maximize the alignment of processes, policies and technology to drive efficiencies and improved effectiveness in shipyard performance.

5.1.3.4. The Contractor shall implement a change management and communication strategy to ensure each project team understands their contribution to the shipyard’s responsibility for supporting the Fleet.

5.1.3.5. The Contractor shall provide over-the-shoulder implementation support and prepare post implementation lessons learned and trip reports.

5.1.3.6. The Contractor shall provide subject matter expertise and develop process overview, role- specific and software training, to support all NSSG Areas of Responsibility.

This includes interface with outside programs such as; Integrated Project Team Development (IPTD) and Project Management Fundamentals.

5.1.3.7. The Contractor shall develop/update customized Project Management Lean Release training packages for each individual project scheduled to receive IPTD training based on Project Team needs.

5.1.3.8. The Contractor shall develop and update AIM-NG Level III and IV training, as required.

5.1.3.9. The Contractor shall assist with training delivery.

5.1.3.10. The Contractor shall document questions, action items and lessons learned.

5.1.3.11. The Contractor shall validate that the latest AIM-NG Process requirements are incorporated into Naval Shipyard Project Management Training and all applicable Material.

5.1.3.12. The Contractor shall participate in Hot-Wash of PMF Training Courses.

5.1.3.13. The Contractor shall incorporate lessons learned into AIM-NG Training as required.

5.1.3.14. The Contractor shall create an integrated change strategy to promote the probability of successful implementation of approved corporate process improvement solutions.

5.1.3.15. Monitor process development and implementation effectiveness.

5.1.3.16. The Contractor shall provide Training Needs Assessments and Development within NSSG.

5.1.3.17. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.1.3.18. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.2. Task 2 - Corporate Metrics and Data Analytics

5.2.1. Subtask 1 - Corporate Metrics support

5.2.1.1. The Contractor shall create Weekly Project Management Metrics Package for CNO and other Availabilities in Planning and Execution

5.2.1.2. The Contractor shall analyze Project Management Metrics for common Corporate, Shipyard and Project trends

5.2.1.3. The Contractor shall produce detailed availability reports as required by Shipyards, RMC’s, SEA04X and SEA08X (and other naval ship maintenance stakeholders)

5.2.1.4. The Contractor shall create Monthly and Annual Project Management Metrics Packages for CNO and other Availabilities

5.2.1.5. The Contractor shall validate and update list of Completed CNO Availabilities and associated completion data.

5.2.1.6. The Contractor shall create strategic analytics metric packages -- analyzing (at a minimum) Cost Performance, Capacity Mismatch, Work Stoppage, and Schedule Performance for all CNO Availabilities.

5.2.1.7. The Contractor shall develop new metrics when directed by Shipyards, SRF-Japan, RMCs and SEA04X (and other naval ship maintenance stakeholders) and update existing metrics as needed to ensure the metrics are driving the desired behaviors and achieving the expected outcomes including:

a) Test Metrics

b) Planning Metrics

c) End Game Metrics

d) Material Metrics

e) Quality Metrics

f) Safety Metrics

g) Corporate Metrics

5.2.1.8. Metric Community of Practice (MCoP) Support: The Contractor shall attend and facilitate Technical User Group (TUG) and MCoP Meetings. Organize, facilitate or participate in conferences, forums, symposia events and Communities of Practice meetings.

The contractor shall be engaged in developing content for the conference/meeting and not just provide administrative hosting support.

5.2.1.9. The contractor shall provide facilitation and consultation during Metric Community of Practice events and weekly Technical User Group meetings including:

5.2.1.10. Event and Breakout Group Facilitation, Subject Matter Experts (SMEs) Services, Current State and Future State Mapping, SIPOCs, Notes and Minutes, and Out-brief Assistance.

5.2.1.11. Event Planning- LSS Black Belt/Green Belt Services, Meeting Prep Forms, Charter, Agendas, Processing Mapping, Read-Ahead Compilation, and Data Collection.

5.2.1.12. Event Logistics- Facility Set-Up, Attendee Coordination, Material Coordination, and Event Clean-Up.

5.2.1.13. Training and Implementation Support: The Contractor shall develop and maintain a suite of knowledge sharing tools that includes training products and aids for Project Management metrics; along with documented desk guides to ensure each shipyards is equipped with the business tools to support ship maintenance.

5.2.1.14. The contractor shall develop/update customized Project Management Metrics training packages for Project Teams and Shipyards/RMCs needs.

5.2.1.15. The Contractor shall assist with training delivery.

5.2.1.16. The Contractor shall document questions, action items and lessons learned.

5.2.1.8. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.2.1.17. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.2.2. Subtask 2 - Data Analytics Support

5.2.2.1. The Contractor shall develop, publish and sustain program “health” expectation measures and conduct the analytics to continually monitor performance, – that provides NAVSEA leadership with timely information necessary to support data driven decision-making.

5.2.2.2. The Contractor shall design Productivity Measures and Analysis in order to develop and implement cost/benefit analysis capability to inform “Knee in the Curve” decisions.

5.2.2.3. The Contractor shall align policies and Fleet execution by assertively identifying and mitigating policies that introduce unnecessary barriers to shipyard effectiveness and processes that drive inefficiencies.

5.2.2.4. The Contractor shall conduct program life-cycle planning, data mining, alternatives assessments, and prediction and decision support analytics in support of SEA04X metrics.

5.2.2.5. The Contractor shall perform and document assessments, analyses, studies, reports, reviews, estimates surveys or investigations.

5.2.2.6. The Contractor shall provide analysis of operations and support activities. This includes analysis of systems (even those in the operational and support phase of their lifecycle) and processes, identification of potential improvements, and implementation of those improvements.

5.2.2.7. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.2.2.8. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.3. Task 3 - Special Emphasis Projects

5.3.1. Subtask 1 - Integrated Data Environment (IDE)

5.3.1.1. The Contractor shall design an IDE that serves as the authoritative source for NSSG and NAVSEA04X policy, process, and program documentation. Ensure the IDE is accessible to civilian, military, support contractor, and prime contractor staff and allows configuration management of documents and data. The IDE should enable common business processes using workflows and provides mechanisms to communicate critical information to team members across the entire organization. The IDE should ensure easy document collaboration and provide required access controls to information

5.3.1.2. The Contractor shall deploy the IDE in a secure production environment utilizing shared services from an existing accredited DoD datacenter and adhere to a standard software engineering process that includes requirements management, design approval, structure testing, and managed migrations. Develop and provide user training as required to support IDE deployment.

5.3.1.3. The Contractor shall sustain the IDE by supporting timely issue resolution.

Develop and maintain requirements, design, and test and implement periodic capability enhancements and solutions. Provide Site Administration support as required. Continue to provision users and assign permissions as approved. Provide on-going user training as requested.

5.3.1.4. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.3.1.5. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS

5.3.2. Subtask 2 - Shipyard IT Systems Requirements Generation and Implementation Support

5.3.2.1. The Contractor shall provide NAVSEA Corporate Software Suite detailed Functional and Process Knowledge/subject matter expertise and user experience (Table 1 - “NSSG Cognizant Systems”). Knowledge includes transition of these systems to Maritime Systems Environment (MSE).

5.3.2.2. The Contractor shall provide process/software release implementation support as required.

5.3.2.3. The Contractor shall provide guidance and experience in support of information system optimization/rationalization efforts as required.

5.3.2.4. The Contractor shall analyze the Business Case Analysis of IT applications and changes to current business processes and provide oversight and direction for changes to corporate software systems. Facilitate the development and review of functional requirements stemming from changes in the Maintenance Community business processes.

5.3.2.5. The Contractor shall assist Navy in coordinating product testing assistance, implementation and assessment services and provide necessary associated training for software and process modifications as required.

5.3.2.6. The Contractor shall assist in providing customer support and consulting to NSSG for release implementation.

5.3.2.7. The Contractor shall develop recommendations for priorities of business processes and IT solutions to meet NSSG requirements as directed.

5.3.2.8. The Contractor shall document detailed functional descriptions of the necessary software changes.

5.3.2.9. The Contractor shall assist Central Design Agency (CDA) with requirements, architecture and design reviews as required.

5.3.2.10. The Contractor shall assist NSSG in their participation in scheduled Program management Office-Information Technology (PMO-IT) reviews and information systems management board meetings.

5.3.2.11. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.3.2.12. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS

AIM, AIMXp* Advanced Industrial Management

PSS* Project Sequencing & Scheduling

ARCMIS Automated Radiological Control Mgmt. Info. Sys.

PTS Parts Tracking System

ATMS* Automated Training Management System

QDB* Shipyard Query Database

CLL Corporate Lessons Learned QPS* Quality Performance System

COST* Cost Financial Application RIMS Receipt Inspection Material System

Execution Priorities*

AIM Prioritization Application SABRS* Shipyard Automated Budget Reporting System

FEM, eFEM* Facilities and Equipment Maintenance

SAEM* Supplemental Admin Employee Management

HDA Hazardous Deficiency Abatement

SFIS Ship's Force Integration System

LIMS Laboratory Information M

SPF* Strategic Planning and Forecasting

MAT* Material Access Technology SUPDESK* Supervisors' Desk

MES Medical Exam Scheduling SYMET Shipyard Metrics

MRQT* Material Requirements SYTAV Shipyard Total Asset Visibility

PMC* Performance.

Measurement Control

TIM Technical Information Management

PPPP* Pre And Post Payroll Processes

BO’s* Business Objects BOXI Shipyard Quires

Table 1 - SHIPYARD CORPORATE SYSTEMS

* Core System

5.3.3. Subtask 3 - Navy Maritime Maintenance Enterprise Solution – Tech Refresh Support

5.3.3.1. The Contractor shall provide ship maintenance functional and process subject matter expertise and user experience to enable development and deployment of a Maritime Maintenance Enterprise System (MSE) to the Shipyards, Regional Maintenance Centers (RMCs), and other fleet maintenance activities.

5.3.3.2. Technical and/or functional knowledge of Naval Public Shipyards and/or Regional Maintenance Center information technology systems

5.3.3.3. The Contractor shall identify, analyze, develop and document detailed business processes, business rules, requirements and other program documents and capture changes in corporate instructions to ensure efficient planning and execution.

5.3.3.4. The Contractor shall integrate and align business rules, processes, and functional requirements development in support of the delivering the enterprise system.

5.3.3.5. The Contractor shall support testing across the acquisition life-cycle to include the development and maintenance of applicable documentation and support.

5.3.3.6. The Contractor shall have experience using agile methodologies and be able to develop, analyze and execute schedules, and identify and report the critical path.

5.3.3.7. The Contractor shall understand systems engineering to support business process re-engineering, design, integration and formal testing.

5.3.3.8. The Contractor shall assess risks, perform causal analysis and develop mitigation strategies.

5.3.3.9. The Contractor shall participate in various integrated product teams as a subject matter expert on system enterprise interfaces.

5.3.3.10. The Contractor shall prepare technical review reports, project schedules, and process flow diagrams.

5.3.3.11. The Contractor shall provide business process and system implementation support at Shipyards, RMCs, and other fleet maintenance activities.

5.3.3.12. The Contractor shall support organizational change management through advanced planning, system configurations/customizations, testing, implementation and deployment, and training.

5.3.3.13. The Contractor shall develop communication strategies throughout the project lifecycle and establish core messaging at each incremental phase.

5.3.3.14. The Contractor shall utilize human systems integration user assessments to develop and deploy the change management plan.

5.3.3.15. The Contractor shall assess the effectiveness of process improvements, including software application implementation and training, documents findings in reports, and submit recommendations.

5.3.3.16. The Contractor shall provide trip reports to include lessons learned from on-site visits and recommend follow-on support to user community.

5.3.3.17. The Contractor shall facilitate meetings with NAVSEA stakeholders in relation to the project life-cycle and utilize strategies to ensure project success.

5.3.3.18. The Contractor shall assist with the development of the NMMES-TR training strategy/plan.

5.3.3.19. The Contractor shall perform training situational analysis and job-task analysis to support the functional design and development of new or modified existing training curriculum and report findings.

5.3.3.20. The Contractor shall conduct analysis and develop instructionally sound training products equivalent to the Analysis, Design, Development, Implementation, Evaluation (ADDIE) instructional system design model and DOD standards such as MILHDBK 29612, NAVEDTRA 130 series, OPNAVINST 1500.76 series, and DOD Instruction 5000.75.

5.3.3.21. The Contractor shall develop training deliverables to include Instructional Performance Requirements Documents, Instructional Media Packages (Storyboards, Media Files, etc.), Training Conduct Support Documents (Instructor Guides, Lesson Plans, Trainee Guides, PowerPoint Presentations, etc.), and others.

5.3.3.22. The Contractor shall deliver training using products and services that may consist of (but not be limited to) electronic performance support/job performance aids, computer based training (CBT), interactive courseware (ICW), instructor-led training curriculum and facilitation.

5.3.3.23. The Contractor shall participate on Integrated Product Teams (IPTs) and working groups to advise on training requirements throughout the acquisition life-cycle.

5.3.3.24. The Contractor shall provide data analytics support to include data analytics, data validation/migration, identifying roles and permissions, and establish a business intelligence process flow across the life cycle of the program.

5.3.3.25. The Contractor shall communicate to NAVSEA/NSSG stakeholders program objectives, explain data analytics and business intelligence process changes resulting from COTS software implementation, and incorporate user input into software configuration.

5.3.3.26. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.3.3.27. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.4. Task 4 - NSSG Operations and Administration

5.4.1. Subtask 1 - Program Management Support

5.4.1.1. The Contractor shall support the vision for and development of a NSSG organization that is responsive and agile to dynamic mission requirements of their NAVSEA and shore maintenance stakeholders.

5.4.1.2. The Contractor shall assist NSSG in maintaining and improving current mission focus but to also integrate additional priorities. Strengthening the strategic partnerships with NAVSEA 04X and 04X1, Fleet and shore maintenance activities that will exponentially increase NSSG's capability to deliver functional, technical, and performance-impacting services that support our stakeholder's mission of delivering Naval Maintenance and Modernization Availabilities on schedule with desired quality and within budget.

5.4.1.3. The Contractor shall assist NSSG in developing, managing and monitoring the strategic, tactical, and business components of the program execution. Provide progress metrics to applicable managers as required.

5.4.1.4. The Contractor shall collect, manage and track program deliverables; and support responses to various data calls and inquiries.

5.4.1.5. The Contractor shall support NSSG in establishing and maintaining an integrated corporate plan of action for all ship maintenance business process and IT improvements.

5.4.1.6. The Contractor shall provide management support which includes gathering task data, measuring planned versus actual performance, and re-baselining the schedule as a result of changes as required.

5.4.1.7. The Contractor shall provide risk management support to identify potential risks, develop risk mitigation strategies, track, report and escalate identified program risks;

5.4.1.8. The Contractor shall provide Fund Administrations assistance as required by NSSG in support of NAVSEA 04X and NSSG.

5.4.1.9. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.4.1.10. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

5.4.2. Subtask 2 - Facilities and Equipment Maintenance (FEM) Program Support

5.4.2.1. The Contractor shall provide and maintain individual project schedules and task plan for program management support activities as required.

5.4.2.2. The Contractor shall support user conferences, Configuration Control Board (CCB) meetings, teleconferences and other program meetings. Provide meeting minutes as required.

5.4.2.3. The Contractor shall perform security analysis and develop FEM security documentation in accordance with policies and cyber standards. Conduct security certification testing for NAVSEA FEM configuration and manage security accreditation processes as required for other Services.

5.4.2.4. The Contractor shall configure mobile devices and mobile device management systems in support of security accreditation efforts.

5.4.2.5. The Contractor shall conduct testing of FEM software for compatibility in emerging technical environments.

5.4.2.6. The Contractor shall provide support and recommendations to FEM customers on implementation of practices and policies, system implementation, system architecture, security posture and system rationalization efforts.

5.4.2.7. The Contractor shall provide acquisition and management support for Government Furnished Equipment (GFE), maintenance contracts and software licenses in support of FEM customers and software development activities. Develop and maintain inventory of GFE and software utilized at the Contractor’s development site.

5.4.2.8. The Contractor shall provide acquisition and management support for FEM software development activities. Support software development reviews and testing efforts as required by FEM Program Manager. The Contractor shall provide budgetary and financial analysis in support of FEM Program Manager. Develop monthly financial and status reports.

5.4.2.9. The Contractor shall update FEM related Memorandums of Agreement/Understanding (MOA/MOUs), Performance Based Agreements (PBAs) and other agreements as required.

5.4.2.10. The Contractor shall develop and publish annual FEM Forum newsletter.

5.4.2.11. The Contractor shall support data collection, compliance tracking, decision support and reporting efforts related to FEM program management.

5.4.2.12. The Contractor shall support FEM/MAXIMO training activities as required.

5.4.2.13. The Contractor shall develop FEM/MAXIMO training and update as required.

5.4.2.14. The Contractor shall support the annual FEM User’s Workshop when required.

5.4.2.15. The Contractor shall provide administrative support to the FEM Program manager related to FEM program management.

5.4.2.16. The Contractor shall be prepared to support Other Direct Costs (ODC’s) as required as is identified during these tasks such as (Shipping, Paper, binders, card stock for various briefs, presentations, reviews, meetings, facilities, etc.).

5.4.2.17. Surge Tasking. The contractor shall be prepared to provide CONUS or OCONUS support for unanticipated surge support requirements for all identified tasks within the Task Order.

6. KEY PERSONNEL REQUIREMENTS

The contractor shall provide a suitable mix of personnel with the education, demonstrated skills and experience necessary to perform the tasks described in the Performance Work Statement (PWS). NAVSEA 04X requests resumes for all prospective key personnel. The required and desired minimum qualifications for key labor are identified below.

6.1. Required Qualifications (Key Resumes): The Key attributes listed in Table 1 below are critical to establishing and maintaining Cost and Schedule control for the task areas covered under this contract order.

6.2. The Contractor shall provide personnel with qualifications such as Project Management Professional Certification, Lean Six Sigma Certification or Equivalent, Instructional System Design, ITIL Certification, and SDLC

6.3. Personnel assigned to or utilized by the Contractor in the performance of this contract should, as a minimum, meet the experience, educational or other background requirements set forth below and should be fully capable of performing in an efficient, reliable and professional manner.

6.4. The contractor shall submit seven key resumes IAW the Table 1 below. All resumes will have the qualifications specified in the Desired Experience Level column at a minimum.

Position Desired Experience Level Senior Program Manager

At least 15 years of experience with Naval Maintenance including direct support of NAVSEA and Naval Shipyards.

At least 5 years of continuing education in subject matter areas relevant to Section 5 above, “Task Areas”.

At least 5 years Corporate Navy Software Suite Functional and Process Knowledge/Experience.

Project Management Professional (PMP) Certification

Bachelor’s Degree with coursework in Business, Management and/or Engineering (Master’s degree preferred)

Program Manager At least 12 years of experience in Naval Maintenance including support of Naval Shipyard industrial process requirements.

At least 5 years of experience supporting process or performance improvement efforts within the Naval Shipyards.

At least 5 years Corporate Navy Software Suite Functional and Process Knowledge/Experience.

Project Management Professional (PMP) Certification

Bachelor’s Degree in the field of Business, Engineering, or Industrial Operations.

Process and Performance Improvement Project Manager

At least 10 years of experience in process improvement, including data gathering, analysis, change management, process implementation, and evaluation activities.

At least 5 years of experience supporting process or performance improvement efforts within the Naval Shipyards.

5 years minimum Corporate Software Suite Functional and Process Knowledge/Experience. Project Management Professional (PMP) Certification Bachelor’s Degree in the field of Engineering, Industrial Operations, or Business Management Lean Six Sigma Certification or equivalent certification in a similar process improvement methodology.

At least 5 years of experience with Naval Shipyard or commercial shipyard repair.

Ship Maintenance Subject Matter Expert

At least 5 years of experience in direct support of Shipyards, Regional Maintenance Centers and/or Ship Maintenance Community.

At least 5 years of operational and organizational change management experience. In depth knowledge of project management principles. Bachelor’s degree in field of Business, Science, or Engineering.

At least 5 years of experience in training development and delivery. Instructional Design Certification or equivalent.

AIM-NG

Process, Implementation, and Sustainment Subject Matter Expert

At least 7 years of experience in direct support of the Naval Shipyards and Ship Maintenance Community, 5 of which were within the last 7 years.

5 years minimum Corporate Software Suite Functional and Process Knowledge/Experience. Project Management Professional Certification Bachelor’s degree in the field of Business, Science, Engineering or Education

Performance and Metrics Subject Matter Expert

At least 5 years of experience in data wrangling and data analytics At least 3 years of experience of metrics collection and analysis experience in a shipyard or similar industrial organization.

3 years minimum Corporate Software Suite Functional and Process Knowledge/Experience.

Bachelor’s degree in a field related to Business, Engineering, Mathematics/Statistics or Data Science.

Lean Six Sigma Certification (Green Belt or higher) Training Specialist

At least 5 years of experience in the design, development, and implementation of training solutions. In depth knowledge of instructional design systems such as Analysis, Design, Development, Implementation, and Evaluation (ADDIE) model and DOD standards such as MILHDBK 29612, NAVEDTRA 130 series, OPNAVINST 1500.76 series, and DOD Instruction

5000.75. Training solutions to include Instructional Performance Requirements Documents, Instructional Media Packages (Storyboards, Media Files, etc.), Training Conduct Support Documents (Instructor Guides, Lesson Plans, Trainee Guides, PowerPoint Presentations, etc.), computer based training (CBT), interactive courseware (ICW), and instructor-led training i l Change Management Specialist

At least 5 years of experience in Change Management, Communications, Organizational Development or Senior Level Management. SME level knowledge of chain management methodologies such as KOTTER, PROSCI, or ACMP .

Certification preferred. SME level knowledge in applying change management methodologies to IT system implementations, facilitation and communication skills (written and verbal) across all organizational functions and levels, and optimizing information flow and recommending knowledge t l ti Shipyard IT Systems Requirements Subject Matter Expert

At least 10 years of experience in direct support of the Naval Shipyards and Ship Maintenance Community, 5 of which (were) within the last 7 years. Over 5 years of operational and organizational effectiveness experience. 5 years minimum Corporate Software Suite Functional and Process Knowledge/Experience. Project Management Professional Certification Bachelor’s degree in the field of Business, Science, Engineering or Education

FEM

Application Program Manager

At least 10 years of Program Management experience, 7 of which (were) within the last 10 years. Bachelor's Degree in Business, Management or Engineering (Master’s degree preferred) In depth knowledge of Facilities and Equipment Maintenance (FEM) Computerized Maintenance Management system (CMMS) and FEM Service customers' business processes Project Management Professional (PMP) Certification Certification or Equivalent with DOD 8570.01M and or DODD 8140.

Table 1

7. PERFORMANCE STANDARDS

The performance standards required are defined in the Quality Assurance Surveillance Plan (QASP). The QASP is a Government developed and applied document used to ensure systematic quality assurance methods are used in this performance based service task order. The QASP is put in place to provide Government surveillance and oversight of the Contractor’s efforts to assure that they are timely, effective and are delivering the results specified in the task order.

The evaluation criteria and performance standards for each are defined in the QASP. The Contractor shall perform in accordance with the QASP performance metrics, and the Government shall receive the quality of services identified in the task order. A properly executed QASP will assist the Government in achieving the objectives of this acquisition.

8. PLACES OF PERFORMANCE

Work under this task order will be performed primarily at Norfolk Naval Shipyard, Portsmouth, Virginia. Elements may also be performed at contractors’ site and at various government sites including, but not limited to Washington, DC; Portsmouth Naval Shipyard, Portsmouth, NH, Naval Station Kitsap, Bremerton, WA; Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility, Pearl Harbor, HI, Rota, Spain, Naples, Italy, Bahrain, Yokosuka, JAPAN, Guam. Local and long distance travel will be required to perform the tasking in this task order.

9. DELIVERABLES AND DELIVERY SCHEDULE

9.1. Monthly Status Report - The Contractor shall, on a monthly basis, the contractor shall submit a written summary file of significant actions, recommendations and assistance provided.

9.2. Cost Report - The Contractor shall, on a monthly basis, submit an actual cost report to include travel costs with receipts for the preceding 30 days by labor category,

9.3. Labor Report - The Contractor shall provide hourly costs, and number of hours expended.

The cost report shall include total labor hours and cost expended during the reporting period, year to date and burn rate estimates. The cost report shall include ODC costs, this month and year to date.

9.4. Trip Report - The Contractor shall provide detailed trip report within 5 business days of the conclusion of the required travel.

9.5. Program Review - The Contractor shall, on a quarterly basis, conduct a detailed Program

Review of deliverables, schedule, cost, quality, risks and staffing. Document scope changes, course corrections, actions items and lessons learned, where applicable.

9.6. Project Management Plan (PMP) - The contractor shall supply a complete Project Management Plan (PMP) within 14 days of the date of award of this delivery order.

Following Government approval, the PMP will be used as a baseline for control of the project. The Contractor shall be responsible for updating the Project Management plan based on Government approved changes. The PMP will be one program control mechanism used to manage, track, and evaluate the Contractor’s performance. The PMP shall conform to control policies and procedures in accordance with standard industry practices for project administration, execution, and tracking. The PMP shall include the following:

9.7. Detailed Staffing Plan - The Contractor shall document the staffing plan of personnel to be utilized throughout the course of the delivery order. The staffing plan shall identify each individual, the major tasks to be performed by the individual, and the level and percentage of all personnel required to complete this delivery order.

9.8. Quality Assurance Plan - The Contractor shall document a Quality Assurance Plan (QAP) and how it shall be utilized through the course of the contract to independently monitor the quality of the processes and products for completing this effort. The QAP shall be developed in accordance with commercial standards and requirements detailing the processes, procedures, and metrics for assuring quality. This includes describing within the QAP the methods and procedures for the conduct and reporting of periodic and continuous internal audits and inspections necessary to verify compliance by the contractor with all aspects of the contract.

10. GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

The Government will provide information, materials, equipment, and/or facilities when the Contractor has a requirement for special or specific Government items per specific tasking. The Government will furnish appropriate project resources including desk, phones, computer, laptops, data information, network resources, and reference material necessary for the Contractor within approximately ten (10) working days after task order award. Any additional information will be provided to the Contractor within a reasonable time commensurate with schedules and target completion dates for assigned tasks and activities.

11. PERIOD OF PERFORMANCE

The period of performance will be a twelve-month base year with four 12 month option periods.

12. SECURITY

Contractor personnel working at all sites must possess a final U.S. Government security clearance. Tasking performed under this task order may be up to the SECRET classification level. The Contractor shall possess at a minimum SECRET facility security clearance from the Defense Security Services (DSS) as verified within the Industrial Security Facilities Database (ISFD) Personnel performing tasking. Contractor will propose 100% named employees having required security level at time of proposal submission. Contractor and all sub- contractor’s employees will be issued a Common Access Card (CAC) only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. Any requirement for a contractor to complete a specific tasking should meet Information Assurance (IA) Work Force requirements (e.g., DoD 8570.1 M or latest guidelines) for security clearance and/or certification, as necessary.