A.02.01_-_Amendment_1_-_Combined_Synopsis_Solicitation.pdf

W68MD973267323

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is to inform the public of the follow ing changes to the solicitation:

1. Change to the Hours of Operation in section 1.6.4 of the Performance Work Statement.

2. Site Visit Information has been added to 1.6.5 of the Performance Work Statement

3. The response date has changed from 10 May 2018 at 11:00 AM (Pacific) to 11 May 2018 at 2:00 PM (Pacific)

1. CONTRACT ID CODE PAGE OF PAGES

J 1 21

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 02-May-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912DW18Q0020

X 9B. DATED (SEE ITEM 11)

30-Apr-2012

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

02-May-2018

CODE

USA ENGINEER DISTRICT, SEATTLE

ATTN: CENWS-CT

4735 EAST MARGINAL WAY SOUTH, BLDG. 1202

SEATTLE WA 98134-2388

W912DW 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912DW18Q0020

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 10-May-2018 11:00 AM to 11-May-2018 02:00 PM.

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT (PWS)

Visitor Center Support Services – Lake Washington Ship Canal

Part 1 General Information

1. GENERAL: This is a non-personal services contract to operate the visitor center to provide visitor services and inform the public regarding the Corps of Engineers global role at Lake Washington Ship Canal and Hiram M. Chittenden Locks. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform visitor services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Corps of Engineers first Class A Regional Visitor Center was opened on November 11, 1977 at the Hiram M. Chittenden Locks. The Carpenter and Blacksmith Shop was stripped down to original 1916 concrete and rebuilt to house the Visitor Center. Due to the project’s historic designation, all changes and modifications made to the Visitor Center building must comply with the National Historic regulations established by the National Park Service.

1.3 Objectives:

Staff the Visitor Center information desk during all hours of operation Schedule Public Tours Provide Guided Tours daily for the general public Provide Special Event Assistance Provide Adequate Staffing Package and mail brochures and other interpretive related handouts as requested by organizations or the general public

1.4 Scope: The contractor shall provide all equipment and expertise necessary to perform the work in the PWS.

1.5 Period of Performance: The period of performance shall be:

Base Year: 01 June 2018 through 31 May 2019 / (12 months)

Option Year I: 01 June 2019 through 31 May 2020 / (12 months) Option Year II: 01 June 2020 through 31 May 2021 / (12 months)

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure that work complies with the requirement of the contract. Quality Control Program (QCP) is to be delivered within 30 days after contract award, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 (five) working days when changes are made thereafter.

After government acceptance of the quality control plan, any proposed changes to the QC system must be submitted to the contracting officer and may not be implemented without the contracting officer’s written approval.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor is not required to perform services on the following holidays: New Year’s Day Martin Luther King Jr’s Birthday President’s Day Veteran’s Day Thanksgiving Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for operating hours as follows:

01 May through 30 September; Hours of Operation will be 10:00am to 6:00pm daily; Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday.

01 Oct through 30 November; Hours of Operation will be 10:00am to 4:00pm; Monday, Thursday, Friday, Saturday, and Sunday. The Visitor Center will be closed Tuesday and Wednesdays.

01 December through 28/29 February; Hours of Operation will be 10:00am to 6:00pm; Thursday, Friday, Saturday, Sunday and Monday. The Visitor Center will be closed Tuesdays and Wednesday.

01 March through 30 April; Hours of Operation will be 10:00am to 4:00pm; Monday, Thursday, Friday, Saturday, and Sunday. The Visitor Center will be closed Tuesdays and Wednesdays.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at LWSC Hiram M. Chittenden Locks, 3015 NW 54th St., Seattle, WA 98107.

A site visit will be conducted at the Hiram M. Chittenden Locks located at 3015 NW 54th Street, Seattle, Washington; on 9 May 2018 at 10:00 am.

All questions regarding the contract during the site visit shall be submitted to contracting specialist via email within 48 hour of the completion of the site visit. (email: darrell.d.hutchens@usace.army.mil) Vendors attending the site visit shall notify contracting specialist not less than 48 hours prior to the date of the site visit to confirm plans to attend.

**Submit name, title, and phone number of personnel coming to the site visit. **

1.6.6 Type of Contract: The government will award a Firm Fixed Price Contract.

1.6.7 Antiterrorism (AT) and Operations Security (OPSEC):

1.6.7.1 AT Level 1 Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level 1 awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level 1 awareness training is available at the following website:

http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the Requesting Activity as a presentation which will be documented via memorandum.

1.6.7.2 Access and General Protection/Security Policy and Procedures: All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

1.6.7.3 Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.4 Suspicious Activity Reporting Training: The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results to the COR NLT 5 calendar days after the completion of the training.

1.6.7.5 All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training.

OPSEC awareness training is available at the following websites: https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

1.6.7.6 All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

1.6.7.7 Pre-screen candidates using E-Verify Program: The contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

1.6.8 Security Requirements: Explosives, firearms, other weapons and fireworks are prohibited on all properties of Lake Washington Ship Canal. Contractor employees will not carry firearms on duty.

1.6.8.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8.2 Key Control: At the conclusion of each day’s shift, keys shall be secured in a lock box designated by the COR. Keys shall not be taken off-site at any time.

1.6.8.3 Lock Combinations: NOT APPLICABLE

1.6.9 Special Qualifications: The Program Director and Alternate Program Director may use either education or experience to establish qualifications.

Program Director, if qualifying through education, shall be required to have a 4 year degree from an accredited institution and have completed 30 semester hours or 45-quarter hours of undergraduate education in natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, museum sciences, public relations, communications or other closely related subjects pertinent to the management and protection of natural, historic and cultural resources, OR, one year of specialized experience equivalent to the following requirements.

One year of specialized experience that demonstrates the knowledge, skills and abilities necessary to perform the duties of the position. Credit will be given for all appropriate qualifying experience regardless of whether compensation was received or whether the experience was gained as a part-time or full-time occupation.

Experience may have been in technical, administrative, or scientific work, fish and wildlife management, recreation management, visitor services, environmental education or other park-related work. Experience should demonstrate knowledge and familiarity on the following topics: botanical gardens; plant identification (native and non-native species); fish passage; navigation locks and dams; and watersheds.

College transcripts shall be presented to the KO or COR within 5 working days of contract acceptance if not submitted with quote.

Alternate Program Director, if qualifying through education, shall be required to have a 4 year degree from an accredited institution and have completed 30 semester hours or 45-quarter hours of undergraduate education in natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, museum sciences, public relations, communications or other closely related subjects pertinent to the management and protection of natural, historic and cultural resources, OR, one year of specialized experience equivalent to the following requirements.

One year of specialized experience that demonstrates the knowledge, skills and abilities necessary to perform the duties of the position. Credit will be given for all appropriate qualifying experience regardless of whether compensation was received or whether the experience was gained as a part-time or full-time occupation.

Experience may have been in technical, administrative, or scientific work, fish and wildlife management, recreation management, visitor services, environmental education or other park-related work. Experience should demonstrate knowledge and familiarity on the following topics: botanical gardens; plant identification (native and non-native species); fish passage; navigation locks and dams; and watersheds.

College transcripts shall be presented to the KO or COR within 5 working days of contract acceptance if not submitted with quote.

Park Attendant/s, The Contractor agrees to provide a suitable amount of Park Attendants to provide seasonal tours throughout the year.

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies: coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Key Personnel: The following personnel are considered key personnel by the government: Program Director/Alternate. The contractor shall provide a Program Director who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the director is absent shall be designated in writing to the contracting officer. The program director or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The program director or alternate shall be available between 8:30 a.m. to 5:00 p.m., Monday through Friday, except when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed in section 1.6.9.

1.6.13 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.14 Contractor Travel: NOT APPLICABLE

1.6.15 Other Direct Costs: NOT APPLICABLE

1.6.16 Data Rights: NOT APPLICABLE

1.6.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 PHASE IN /PHASE OUT PERIOD: NOT APPLICABLE

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation ATO Antiterrorism Officer CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DYN Discover Your Northwest ECS Emergency Closure System FAR Federal Acquisition Regulation FCL Facility Clearance HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer LWSC Lake Washington Ship Canal OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity TE Technical Exhibit

Part 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide and replace the light bulb in the stairwell, as needed. The Government will provide and replace filters for the HVAC.

3.2 Facilities: The Government will provide office space with three desks, computer and telephone (long distance phone calls will require pre-authorization of the COR). A package delivery area located in Warehouse 2 and mail delivery box in the Administration Building. One parking space per contractor employee at the discretion of the COR; when parking is unavailable contractor employees will be required to park offsite at their own expense.

3.3 Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4 Equipment: The Government will provide phones, fax machine, copy machine, hand-held vacuum for vacuuming exhibit areas and a wheelchair for use by visitors. The Government will also provide a Regional Visitor Center and all its contents and exhibits. The Government will provide permanent/temporary exhibits; Contractor may suggest updates to exhibits; no changes will be made without the approval of the COR.

3.5 Materials: The Government will provide minor office supplies such as pens, paper and paper clips which will be issued upon written request. Access to and use of reference material at the project; light bulbs, including projector bulbs for replacement; cleaning supplies for audio-visual maintenance; keys necessary to perform work;

visitor guest registers; forms for monthly reporting; uniform patches; copy of each form to be used in contract requirements; and use of existing, temporary, flat-graphic exhibits and exhibit construction materials, as needed.

The Government will provide all manuals, cleaning solutions, cloths, vacuums, and static master brushes. The Government will supply postage, envelopes and packaging materials for mailing of brochures and other interpretive related handouts for organizations, groups and members of the public as requested.

Part 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall provide adequate staffing, which will include a Program Director and Park Attendant/s.

4.2 Secret Facility Clearance: NOT APPLICABLE

4.3. Materials: The Contractor shall submit a monthly report to the COR by close of business on the third Government workday of each month, which includes: Daily Visitation; Interpretive Contacts; Interpretive Tour Information; School Slide Show Loan Summary; Lost and Found; Medical Emergencies or other Emergencies.

The Contractor shall provide a summary sheet which includes highlights of the above items and hours worked.

The Contractor shall provide uniforms for employees the same as or equal to a first responder style uniform. Uniforms shall remain the property of the Contractor when contractor employees are not in a working status; uniforms may be stored on site for use. Contractor shall ensure that contractor employees wear the prescribed uniform at all times when on duty; the uniform shall be worn in its entirety. Uniform requirements are:

Black slack, 55% Dacron/45% Wool, or 100% Polyester

Black leather belt with brass buckle, solid color no pattern

Black skirt, 55% Dacron/45% Wool, or 100% Polyester, with or without side pockets; solid color no pattern. Skirt hem shall line up with the top of the knee (Optional)

Black tie, solid color no pattern, four‐in‐hand, pre‐ tied clip‐on, or cross‐tie

Silver tan shirt, equivalent to Flying Cross; long Regulation campaign style hats, Milan Straw sleeve and short sleeve; 65% Dacron/35% Rayon; Braid, tan; foam sweatband; side vent holes;

perma‐press deluxe tropical; with shoulder straps, double brim. Hat will also be worn at all times pocket flaps, and baked in military creases when outside and will be worn flat on the head

Black duty jacket, 55% Dacron/45% Wool, Army Officers work jacket with removable liner

Brass nameplate (Program Director) – ¾ inch high by 3 inches wide. Engraved black Helvetica letters upper and lowercase; contractor employee’s name will be on the top line and “Program Director” will be on the second line. Letters in name will be approximately 1/16 inch wide and letters in Program Director will be approximately 1/32 inch wide

Black raincoat – Nyplore coated cloth, super urethane coated 2.7 ounce per yard outer shell; full length (approx. 48 inches); lay down collar; button or zipper front; ventilated yoke; raglan sleeve; side pass‐through openings with zipper closure

Brass nameplate (Park Attendants) – ¾ inch high by 3 inches wide. Engraved black Helvetica letters upper and lowercase; contractor employee’s name will be on the top line and “Contract Staff” will be on the second line.

Letters in name will be approximately 1/16 inch wide and letters in Contract Staff will be approximately 1/32 inch wide

Black sweater – Acrylic knit, commando style pullover with crew neck, solid color no pattern

Uniform patches shall be worn on the left sleeve of all‐uniform shirts, sweaters, jackets and raincoats.

Patch shall be securely sewn in the center of the sleeve, with the top edge 1 inch below the shoulder seam so that the base of the patch is parallel with the ground when the army is relaxed at the side

The Contractor shall ensure that uniforms are kept clean, wrinkle-free, and neat; ill fitting, faded, stained or shabby uniform items shall not be worn. All shirt buttons shall be fastened and the tie worn with the winter uniform only.

Only the top button of the summer uniform shirt may be unbuttoned. Pockets shall be buttoned and free of bulging objects. Nameplate will contain pins for attaching to uniform, and will be worn on all shirts, jackets and sweaters.

Nameplate shall be centered above the right breast pocket and flush with the top of the pocket seam. Trousers shall be pressed with sharp creases. Under shirts shall be white in color and may not extend beyond sleeve.

All Contractor employees will be responsible for obtaining and wearing the following accessories in conjunction with the uniform described above: Black shoes or boots; boots shall be neatly polished at all times. Black socks, solid color no pattern. Women may wear natural color nylons without a pattern. Docksiders, loafers, sandals, and sneakers are not acceptable.

4.4. Equipment: NOT APPLICABLE

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services to operate the Visitor Center at Lake Washington Ship Canal, Seattle WA in accordance with the PWS.

5.1.1 The Contractor shall staff the Visitor Center information desk during all hours of operation, at a minimum there should be at least one attendant on hand to supplement the Program Director. Responsibilities at the information desk include:

Welcome the public to the Visitor Center and answer questions about the Army Corps of Engineers, Lake Washington Ship Canal and Hiram M. Chittenden Locks and other attractions located in Seattle and Puget Sound region. Encourage visitors to enjoy the exhibits located on the second floor and informing them of tours, special events or programs occurring on the project. Provide directions to project facilities and attractions throughout the project. Announce, start and record attendance figures for the orientation program in the theater; the orientation program shall be started on the hour and half-hour during the summer operations, and as needed for winter operations. Inspect the visitor center for vandalism, malfunctioning exhibits or building systems. Answer the telephone. Provide professional, courteous, helpful attention to all. Reset doorway counters and record information on provided form at the end of each day’s shift. Ensure staff is fully knowledgeable of the information contained in the Lake Washington Ship Canal Natural Resources Orientation and Training Manual and associated with reference materials. Receive lost and found items and record on provided form and submit to the COR at the end of each day.

Report all problems encountered and notify the COR or Natural Resource Manager.

5.1.2 The Contractor shall provide thematic interpretive tours to enhance the public’s understanding of the U.S.

Army Corps of Engineers’ role in the development and administration of water resources, and the purpose and operation of the Lake Washington Ship Canal. Emphasis will be on the history and operation of the locks, spillway dam fish ladder and botanical gardens. The interpretive program’s specific requirements are: Explain the roles and missions of the Corps of Engineers as a worldwide Engineering organization; explain the need for the project from a historical perspective; provide information on the role the Corps of Engineers played during initial planning and construction of the locks and ship canal; explain what purposes the project serves today; explain how the facets of the project work and the changes that are occurring to update or improve operations; encourage and facilitate use of the recreational and educational opportunities at the project; provide information on the natural (birds, fish, insects, mammals, botanical garden, etc.), human (planners, builders, and operators), historical and cultural history of the Lake Washington Ship Canal, Ballard, Puget Sound and the Pacific Northwest (including geology, native people, early settlement, and population to follow) and history of the project; provide an enjoyable experience for project visitors; meet the needs of diverse groups while connecting audiences to the U.S Army Corps of Engineers, Ballard Community, and the Lake Washington Ship Canal.

5.1.3 The Contractor shall provide scheduled/guided tours; specific requirements are: Provide thematic interpretive programs to school groups, senior citizens, and other groups as requested by the public or Corps of Engineers; be able to present to diverse audiences of various ages and academic standing (K-12, College, Adult, Elderly, etc.);

tours shall be provided between the hours of 10:00 a.m. and 4:00 p.m. during the contract period; contractor employees shall be able to adjust and adapt to project subject material and different/diverse audiences using the exhibits and other interpretive materials provided by the Corps to structure tours to a group’s area of interest (fish, navigation, plants, history); tours will typically range from one to one and a half hours depending on the size and interest of the group (includes prep time, gathering, greeting and returning); encouraged to maintain tour group sizes to a ratio of 30 to 1and no larger than 40 to 1; tour group data will be recorded on provided form and submitted monthly to the COR; provide two guided tours daily for the general public on weekdays, 01 May through 30 September; provide three guided tours daily for the general public on weekends, 01 May through 30 September;

provide a minimum of one daily guided tour for the general public from 01 October through 30 April, however, additional tours may be required on an as-needed basis. One hour prior to the start of these tours a sign announcing the tours will be placed on the walkway in front of the Visitor Center. Information on the sign will be updated as necessary and after the last tour of the day the sign will be returned to a designated location. Tour times and frequency may be adjusted to meet visitor interest or project visitation data.

5.1.4 Special Event Assistance: Contractor employees shall support special event assistance during, but not limited to, band concerts, speakers, programs, school contests, and weddings. These duties shall include, but are not limited to: posting fliers, change the reader board to announce programs, opening or closing the gates, setting up chairs, handing out and collecting visitor surveys, filling information packets, and preparing and presenting occasional offsite programs (schools, fairs, etc.). These events will be coordinated in advance by the COR and Program Director and will normally occur during the months of May through September. The number of hours spent assisting will be recorded on a provided form.

5.1.5 The Contractor is responsible for daily review of all audio-visual exhibits from start to finish, ensuring that all programs are operating correctly, checking for focus, synchronization of tape, alignment of projector image on screen, remote start operation and other malfunctions; review all exhibits prior to opening and periodically throughout the day; shall repair routine malfunctions and report non-routine malfunctions to the COR within 30 minutes (routine malfunctions are defined as loose or improperly connected power or synchronization cords, switches or controls at proper settings, tripped breakers, and card reader or card problems); replace all burned out spot and exhibit lights in the Visitor Center except stairwell; spot clean all dirt and fingerprints from glass and exhibit coverings; and perform an annual review/inventory of all visitor center displays.

5.1.6 The Contractor is responsible for monthly cleaning of all exhibit glass and screens, inside and out; dust inside areas of exhibits; dust all surfaces on exhibits; vacuum inside exhibits; clean School Slide Show slides; clean projector lenses; and dust all wall mounted displays and graphics.

5.1.7 The Contractor is responsible for re-gluing letters, pictures to exhibits; replacing burned out slide projector bulbs; and replacing malfunctioning slide projectors. These will occur on an as-needed basis.

5.1.8 The Contractor shall package and mail brochures and other interpretive related handouts to organizations, groups, and members of the public as requested by mail, phone, or by the COR. The Government will provide postage.

5.1.9 The Contractor shall provide training to perform information desk and bookstore procedures. This training shall include customer service, information desk and bookstore operating procedures; site, local and regional information; telephone and emergency procedures; basic troubleshooting; equipment operation and maintenance;

and preparation of forms. The Contractor shall provide necessary training to perform as a professional tour guide at the Lake Washington Ship Canal. Tour guide training shall include interpretive program preparation and presentation. A detailed training plan for each topic will be provided to the COR within 30 days of contract award.

5.1.10 Contractor shall ensure the Visitor Center is securely locked at closing each day. At the conclusion of each day’s shift, keys shall be secured in a lock box designated by the COR. Keys shall not be taken off-site at any time.

The Contractor shall be required to reimburse the Government all costs resulting from the theft or loss of government keys (replacement keys, cores and labor to install and reissue to all project staff). Exhibits shall be locked at all times unless Contractor or Corps employee is working in the area. Contractor shall ensure that his office, and the building in which his office is located, is securely locked at the end of each business day. Contractor shall secure and appropriately use Government property and materials. The School Slide Show is the only item that may be loaned to the public for offsite use.

5.1.11 The Contractor shall be responsible for restoring any Government property or structure damaged as a result of his/her operations. Reasonable care shall be used to avoid damage to existing structures, equipment, exhibits and vegetation at or near the Government work site and in all areas of Government property. Any such damage shall be repaired or the item replaced, as directed by the COR, at no cost to the Government. If the Contractor does not make such repair or replacement, the cost thereof will be deducted from payments due the Contractor. The Contractor shall inform the COR of any unusual conditions observed such as power failure, heating and air conditioning unit problems, storm damage or vandalism. The Contractor shall advise the COR of these conditions on the day he/she, or contractor employees, first notice them.

5.1.12 The Contractor shall ensure that contractor employees perform their duties in a professional and cooperative manner with an emphasis on customer service; cooperating with other contractors, on-site Government personnel and inspection crews working anywhere on the project. Their presence will not, in any way, relieve the Contractor of any responsibilities of this contract; in addition, the Contractor shall ensure that contractor employees do not direct or supervise the actions of other contractors or Government personnel. The Program Director shall take immediate steps to develop a corrective action plan for any contractor staff member who performs contrary to these standards, if the corrective action plan is unsuccessful, the Contractor shall take steps to remove employee.

5.1.13 The Contractor shall NOT initiate, develop, or alter any program procedure, or exhibit without prior approval of the COR.

5.1.14 The Contractor shall submit a monthly report to the COR by close of business on the third workday of each month. Reports will include the following: Daily visitation log showing monthly totals; interpretive contacts;

interpretive tour information; school slide show loan summary; lost and found items; contract hours worked; and summary sheet including highlights of above items. An annual report will be provided to the COR by 15 November of each year which will include a synopsis of programs accomplished and results achieved. The Government will provide the required forms for contractor use.

5.1.15 The Contractor shall use the following procedures when loaning the wheelchair located in the Visitor Center:

Assist visitors in preparing liability release form; attach a valid identification (driver’s license or passport) to the release form and maintain at the information desk until the wheelchair is returned; clean the chair after each use so it is free of moisture and all debris. Contractor shall NOT assist visitors into or out of the wheelchair.

5.1.16 The Contractor shall accept found items and reports of lost items and document on provided form. The form and found items shall be turned in to the COR within 24 hours.

5.1.17 The Contractor shall immediately report the following to the COR: All accidents, incidents, emergencies or situations which could adversely affect the health and safety of visitors or employees; unusual conditions, such as power failures, heating and air conditioning unit problems, and rain or storm damage; actual or potential violations of Title 36 (including vandalism) or any disturbances (Contractor shall not enforce Title 36 and shall not attempt to apprehend or detain any violators or contact law enforcement or wildlife agencies unless instructed to do so by the COR or designee); and report all criticisms or complaints received. All incidents that affect the Visitor Center shall be reported to the COR or designee only; approaching other Government employees for assistance will not be permitted unless under extreme circumstances (i.e., earthquake, tsunami, etc.).

5.1.18 The Contractor shall allow the Government use of the Visitor Center Theater for project events, tours, training programs, and staff meetings. The COR will notify the Program Director in advance of dates and times the theater will be used; the Contractor shall not use the theater at these times. If a conflict of use occurs, the COR will determine priority.

5.1.19 The Program Director shall meet with the COR bi-weekly.

5.1.20 Volunteers and student interns are encouraged within the program to develop the necessary skills and experience to establish a pool of park attendants. Volunteers and student interns may NOT be used to replace regularly scheduled park attendants. All volunteers will be required to sign the Corps volunteer application forms and be accepted by the Corps volunteer coordinator.

5.1.21 The Program Director duties are as follows: Administrative functions related to contract compliance;

scheduling, training and job performance evaluations; develop interpretive programs using goals and objectives provided by the Corps; ensure contractor employees meet contract specifications; schedule and lead tours or special events; staff the information desk in the visitor center; and conduct sales transactions for the Discover Your Northwest (DYN) Association gift shop consistent with operating policies.

5.1.22 Assist the public in an emergency situation, such as evacuating the building if a fire or earthquake occurs.

Assist the public with minor first aid requests, such as the need for a Band-Aid or Ice Pack. These incidents should be reported to the COR.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. EM 385-1-1 USACE Safety and Health Requirements

6.2 The Contractor shall comply with Title 36, CFR, Part 327, and “Regulations Governing Corps of Engineers Projects”

7.1 TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard

PERFORMANCE

THRESHOLD

Method of Surveillance

PRS # 1. Staff the Visitor Center during all hours of operation. Para. 1.3/5.1.1

Contractor shall ensure adequate staffing of the Visitor Center at all times during operational hours.

Staffing is manned as required; 90% of the time

Periodic Surveillance

PRS # 2. Schedule Public and Guided Tours Daily.

Para. 1.3/5.1.2

Contractor shall provide tours daily.

Service is performed as required; 95% of the time

Periodic Surveillance

PRS #3. Provide adequate staffing. Para. 1.3/1.6.8

Contractor shall hire adequate staffing to operate the Visitor Center.

Staffing is manned as required; 90% of the time

Periodic Surveillance

PRS #4. Provide uniforms for employees. Para. 4.3

Contractor shall provide approved uniforms for employees

Zero deviation from standard Periodic Surveillance

PRS #5. Review exhibits daily. Para. 5.1.5

Contractor shall ensure that all programs are operational.

Service is performed as required; 95% of the time Periodic

Surveillance

PRS #6. Monthly cleaning of all exhibit glass and screens.

Para. 5.1.6

Contractor shall ensure that all exhibits are cleaned monthly.

Service is performed as required; 95% of the time Periodic

Surveillance

PRS #7. Provide training.

Para. 5.1.9

Contractor shall provide training for all employees.

Zero deviation from standard Periodic Surveillance

PRS #8. The contractor shall not destroy Government property. Para. 5.1.11

Contractor shall repair or replace any facility or feature damaged or destroyed by Contractor’s activities.

Zero deviation from standard Periodic Surveillance

PRS #8. Submit monthly reports. Para. 5.1.14.

Contractor shall provide monthly reports.

Reports submitted on time;

90% of the time.

Periodic Surveillance

PRS #9. The contractor shall work safely. Para. 6.1

EM 385-1-1 Safety and Health Manual.

Zero deviation from standard Periodic Surveillance

7.2 TECHNICAL EXHIBIT 2

VISITOR CENTER DAILY ATTENDANCE

Month of , 20

Date Attendance* Weather/Comments

1…