SOW.docx

APPENDIX “E”

Specification Guide for Janitorial Services

General

A. Janitorial cleaning services will normally be provided on a three day per week schedule unless it conflicts with standard services provided by the Lessor to other tenants, or as circumstances may warrant for either more or less cleaning days. Daily (5 day service) may be provided at large, high traffic, multi-person facilities when deemed appropriate the Real Estate Point of Contact. All janitorial cleaning shall be performed between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday only, or an appointment in time scheduled in advance, with each recruiting service. No keys to Government leased facilities are to be provided to Contractors under any circumstances.

B. A Military Service Representative (MSR) shall unlock doors for the Contractor and shall be physically present and visible in the facility during all cleaning at the scheduled appointment time. A MSR shall be present in the facility a minimum of 15 minutes prior to the scheduled appointment time and wait a maximum of 30 minutes beyond appointment time for the Contractor to arrive for cleaning, after which time the Contractor shall be deemed to have not met the appointment. It should be noted that in multi-service stations, if the Contractor is actively working in another Service's area, the MSR should not leave or mark this as a no-show and should make arrangements with the Contractor on site to complete cleaning as soon as practicable. A no-show shall be reported immediately to the Real Estate POC. If the MSR is a no-show (fails to be available to open the facility a maximum of 30 minutes beyond appointment time) the contractor will not make up that day's cleaning and shall report to clean on the next scheduled appointment time with no penalty assessment. The contractor shall immediately report a no-show by MSR(s) to the Real Estate POC. No cleaning shall be accomplished on Federal Holidays. If a Federal Holiday occurs on one of the regular scheduled cleaning days, the cleaning shall be done on the next scheduled workday.

C. Separate appointments shall be made for all periodic carpet cleaning at a time that will allow for ample time for damp carpets to dry without undue traffic from normal business activities. It is recommended that the carpet cleaning be accomplished late in the day on Fridays to allow drying time. The Contractor will not be responsible for moving furniture or any items left on the floor. Prior to scheduled cleaning, the Services should remove all items from the floor, except heavy furniture items, to maximize the effectiveness of carpet cleaning. A MSR must be physically present during carpet cleaning.

D. A Janitorial Service Checklist (see enclosed sample) shall be posted in each Service space and common areas, and shall be completed by the janitorial Contractor and signed off after each cleaning, that the specified work has been completed in a satisfactory manner by the MSR present in the facility.

E. The Contractor shall provide all necessary labor, transportation, tools, materials, equipment, and supplies required to perform services. All cleaning procedures and treatments shall be accomplished in accordance with the manufacturer's directions and/or listed specifications and industry standards applicable to the Professional Cleaning and Restoration Industry. The Contractor shall use environmentally-friendly products for all maintenance, cleaning and pest management. Use of recycled materials is highly encouraged.

F. The following table of services should be used as a guide and bid form in obtaining janitorial services for recruiting facilities in compliance with above guidance:

SCHEDULE OF JANITORIAL SERVICES

SERVICE ITEM DESCRIPTION STANDARD

Use damp cloth with cleaner

Window film will be cleaned strictly in accordance with special care instructions. If no instructions posted clean with mild soapy solution (baby soap) with water with soft damp cloth.

OPTION:

OPTION:

(as needed)

Change HVAC Filters Change filter in HVAC unit in the office. (once per month)

In the event of a no-show by the cleaning Contractor, the normal cleaning daily items may be deducted from any amounts due and owing under this contract.

JANITORIAL SERVICES

Performance of Work Statement (PWS) (Government's minimum acceptable standards for janitorial services)

SCOPE OF WORK: The Contractor shall provide all management, supervision, inspections, personnel, equipment, tools, supplies, materials, transportation and other items necessary to perform janitorial services as described in the schedule of janitorial services for the U. S. Army Corps of Engineers leased space in Florida. Janitorial service applies to all designated spaces, including, but not limited to, halls, restrooms, offices, work areas, entranceways, lobbies, common areas, test room areas and storage room areas.

1. QUALITY CONTROL:

1.1 The Contractor shall establish a complete quality control program for the performance requirements of this contract and shall provide a written copy of same to the Real Estate POC no later than 30 days of contract award. The Contractor will maintain the quality control program throughout the contract performance; and, at any time upon verbal or written request, shall provide a copy to the Real Estate POC for review. The Quality Control program shall include as a minimum the following:

1.2 An inspection system covering all work tasks stated in the contract to include supplies. Said inspection system shall include a Janitorial Service Checklist (enclosed) for cleaning personnel to fill out each time a space is cleaned and posted in a conspicuous place where visible to recruiters on site. It shall specify areas to be cleaned and inspected on a per cleaning basis and satisfaction of compliance by recruiters on site.

1.3 The Contractor shall maintain adequate records of all inspections made on cleaning personnel to indicate, at a minimum, the nature (when, where, what) and number of inspections they made; the name of the inspector; the number, location, type of deficiencies found, and the corrective action taken for deficiencies.

1.4 A method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable. The Contractor shall use process control procedures and quality data analysis techniques.

1.5 Corrective action procedures for deficiencies and measures to prevent recurrence. The corrective actions will address the deficiency and an action to prevent future deficiencies. Additional inspection(s) are not considered a corrective action. The Quality Control Program shall be evaluated for adequacy and changed or updated by the Contractor as a part of all corrective actions by the Contractor.

2. PERFORMANCE EVALUATION MEETINGS: The Contractor shall meet with the MSR as often as determined necessary by the Real Estate POC or its designated representative. A mutual effort will be made to resolve any and all problems identified.

3. CERTIFICATION OF SERVICES: Once a month (the first working day) the Contractor shall post in each building or working area, at a location predetermined by the MSR or Real Estate POC, an inspection form. The form shall show the building number and building area, all services performed during the month (daily, weekly, monthly, or quarterly) and space for the Contractor to initial daily to indicate that service was formed that day. Additionally, space shall be provided for the Contractor’s supervisor to make periodic general comments concerning services performed and a space for each MSR on site and the Contractor’s supervisor to sign acceptance of the job performed that month. (Sample Janitorial Services Checklist enclosed). These forms shall be retained by the Contractor and a copy provided to the Real Estate POC. The forms shall be received by the Real Estate POC within 5 working days from the month for which services are being provided.

4. PERFORMANCE CRITERIA: Acceptable and unacceptable contract performance will be determined between the MSR on site and the Contractor doing the cleaning on site. When the Contractor’s performance is considered to be unsatisfactory, a report shall be made to the Real Estate POC to determine the deduction in price to be taken. The Real Estate POC will require the Contractor to explain, in writing, the cause of the discrepancy, and corrective action to obtain an acceptable level(s), and corrective action to preclude a recurring incidence of the problem. The Contractor may not be paid for that portion of performance determined to be unsatisfactory by the Real Estate POC.

5. PAYMENT DEDUCTION: The Contractor's performance will be compared to Industry Standards or by Standards set forth by the “Institute of Inspection, Cleaning and Restoration Certification (IICRC)” or it’s equivalent and shall not exclude common sense considerations as may be applied by the Real Estate POC. If the performance in any required service is unsatisfactory, and poor performance is clearly the fault of the Contractor, monthly payments to the Contractor may be reduced by the Real Estate POC as deemed appropriate per bid sheet. Deductions may also be taken by the Government for defective individual services not satisfactorily performed and/or not performed. Deductions will be made for no-shows for scheduled appointment times on the basis of daily bid items. In the event of continued unsatisfactory performance with documentation of three (3) incidences where correction and time to cure has been given, the entire cleaning contract may be terminated and Contractor barred from any further bidding of Government Contracts at specified location(s) permanently.

6. IDENTIFICATION OF CONTRACTOR OR PERSONNEL AT GOVERNMENT FACILITIES: All Contractors, subcontractors, or personnel working at or in any Government facility shall be identified by a Photo ID issued by the Department of Homeland Security, Police Agency or other approved Government/County agency which shows the individual’s photograph, home address, telephone number and status as a citizen of the United States. Said I.D. shall be worn in a conspicuous place and be made available for inspection, upon request by the MSR, or Real Estate POC. In addition the Contractor shall be required to provide an identification card which includes the name of the company, a clear legible employee photograph at least 1 by 1 ¼ inches, the employee's name, signature, date of birth, hair and eye color, height and weight, and the signature, date and phone number of the company representative issuing the card. Said identification shall be worn in a conspicuous place be made available for inspection upon request by the MSR, or Real Estate POC. If feasible, the required identification cards can be combined into one.

7. BACKGROUND INVESTIGATIONS: All Contractors, subcontractors, or personnel working at or in any Government facility will have a background check investigation and an identification card.

7.1 Local Background Checks. Most, if not all Police agencies can provide an individual a document, commonly called a “Letter of Good Conduct,” that indicates whether they have a criminal record in a particular jurisdiction. An individual could go to the Police department in the town/county where they reside and simply request the document.

7.2 Other Background Checks. There are many private companies that conduct pre-employment criminal background checks for employers. This type of check requires the full name of the applicant and address. In some locations a signed release is also required from the applicant.

7.3 Non-US Citizen. The Department of Homeland Security has a pilot program that employers can join, at no fee, that allows them to conduct a social security verification check and immigration check on an alien employee. This program is currently available to employers in a several States to include New York. For more information, please contact the Department of Homeland Security Systematic Alien Verification for Entitlements Program at 1-888-464-4210.

8. DEFINITIONS: As used throughout this document, the following terms shall have the meaning set forth below. Additional definitions are in FAR 52.202-1, DEFINITIONS, in Section I or common sense considerations and industry standards.

8.1 Where "as shown", "as indicated", "as detailed", or words of similar import are used, it shall be understood that reference is made to this specification and the drawings, if any, accompanying this specification unless stated otherwise.

8.2 Where "as directed," "as required," "as permitted," "approval," "acceptance," or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Real Estate POC is intended unless stated otherwise.

8.3 Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors or personnel. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

8.4 Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris and other residue.

8.5 Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved environmental-friendly chemical agent to destroy micro-organisms.

8.6 Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

8.7 Frequency of Service.

8.7.1 Annual (A). Services performed once during each 12-month period of the contract, specifically during the month of September.

8.7.2 Semi-Annual (SA). Services performed twice during each 12-month period of the contract, specifically during the months of March and September.

8.7.3 Quarterly (Q). Services performed 4 times during each 12-month period of the contract, specifically during the months of March, June, September and December.

8.7.4 Monthly (M). Services performed 12 times during each 12-month period of the contract, specifically during the last week of the month.

8.7.5 Three times Weekly (3W). Services performed 3 times a week, specifically the days of Monday, Wednesday and Friday.

8.7.6 Two times Weekly (2W). Services performed 2 times a week, specifically the days of Tuesday and Thursday.

8.8 Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased services received.

8.9 Quality Assurance Evaluator (QAE). The Government employee designated to evaluate the quality of services produced.

8.10 Regular Working Hours for Cleaning. The Government's regular (normal) working hours for cleaning are from 8:00 a.m. to 5:00 p.m. Monday through Friday, except (a) Federal Holidays and (b) other days specifically designated by the Real Estate POC. Later times may be permitted for carpet cleaning. No keys to Government leased facilities are to be provided to Contractors under any circumstances.

8.11 Re-lamping. A procedure by which the Contractor periodically inspects each designated space included in this contract in order to systematically replace burned out and/or blinking fluorescent tubes and compact fluorescent lamps, ballasts or starters as may be required for proper operation of lights and exit signs.

8.12 Space. A space is an area to receive janitorial services, which may or may not be considered a room by common definition. Examples of spaces are definable sections of halls, restrooms, work areas, common areas, test room areas, storage areas, lobbies, offices, and entranceways.

8.13 Waste Containers. Waste containers are defined as trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container holding trash, paper or refuse of any type.

9. GOVERNMENT FURNISHED PROPERTY AND SERVICES:

9.1 Government Furnished Facilities. The Government will not provide office space and operational facilities to the Contractor. The Contractor shall secure and maintain the necessary office space and other facilities required for the performance of this contract at his/her own expense.

9.2 Government Furnished Equipment. The Government will not provide tools or equipment to the Contractor.

9.3 Availability of Utilities. The Government will furnish the following utility services if applicable, at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam heat, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Real Estate POC or MSR on site. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

10. CONTRACTOR FURNISHED ITEMS: The Contractor shall provide all equipment, tools, materials, supplies, services, and transportation to perform the requirements of this contract. Contractor will provide office space and operational facilities as needed.

11. MANAGEMENT: The Contractor shall manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

11.1 Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to ensure material, labor, supplies and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of service call shall be provided when requested by the Real Estate POC.

11.2 Work Schedule. The Contractor's initial work schedule shall indicate the hours of the day that three times weekly services and two times weekly will be performed and the day of the week that weekly or less frequent services will be performed. The schedule shall list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area. When scheduled services performed twice weekly or less frequently falls on a holiday, the next scheduled cleaning dates shall be specified. The initial work schedule shall be submitted to the Real Estate POC/MSR on site for approval within 15 days after award. Once approved, all work shall be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule shall be submitted for the Real Estate POC/MSR on site, approval at least three working days prior to performance. In preparing the work schedule, the Contractor shall comply with all general requirements.

11.3 Except as may otherwise be specified, all work shall be performed during the Government's regular working hours, as specified in the "DEFINITIONS" paragraph. In those cases, and only upon notification by the Contracting Officer, where work needs to be performed after normal working hours (i.e. professional carpet cleaning to allow minimal foot traffic and drying times), the Contractor shall be responsible to provide an adequate staff to assure fully adequate and timely completion of these services.

11.4 Emergency Cleaning. Upon notification by the Contractor Officer Representative, the Contractor shall respond within a half day, if at all practicable. The Contractor shall perform emergency cleaning required due to broken or leaking pipes, sinks, toilets or other occurrences requiring immediate corrective action to restore an area to its normal state of cleanliness and appearance. Emergency cleaning will be 100% inspected and shall be compensated in accordance with the item completed on bid sheet in addition to the normal compensation paid under the contract.

11.5 Special Event Cleaning. Special events may require an extra effort on the part of the contractor. These events include VIP visits, Inspector General team visits, and other events determined by the Contracting Officer. Cleaning services include any work identified below in paragraph 12. The Contracting Officer Representative will notify the contractor as soon as the requirement is known, but no less than 24 hours prior to the event. The Contracting Officer Representative will provide written notification. The Contractor shall date and initial the notification upon receipt, and provide the Government a plan for completion of the special event cleaning within one workday. Special event cleaning will be 100% inspected and shall be compensated in accordance with the item completed on bid sheet in addition to the normal compensation paid under the contract.

11.6 Interference with Government Business. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

11.5 Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

11.6 If work is not performed by the Contractor personally, then a bona fide supervisor with full authority to represent the Contractor shall be required to visit the work site at least twice a month to verify the work is being accomplished as specified. See attached Janitorial Services Checklist. This representative must be someone other than the person performing the work.

11.7 Contractor shall ensure that all employees and/or subcontractors have adequate knowledge of commercial cleaning chemicals, equipment and techniques necessary to perform work. The Real Estate POC may require Contractor to discontinue using any employee or subcontractor, determined by the Real Estate POC/MSR on site, to be unsatisfactory

12. JANITORIAL SERVICES REQUIREMENTS: The Contractor shall provide basic janitorial services described herein. A description of the areas to receive janitorial services is included in each contract.

12.1 Basic Services. Basic services shall be performed at the locations and frequencies shown in the PWS and the Schedule of Services, and shall consist of the services listed for the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. Performance requirements for these services include the following:

12.1.1 Space Cleaning. Space cleaning shall consist of the following services each time a space is cleaned.

12.1.1.1 Sweeping/Dust Mopping. The Contractor shall sweep the entire floor surface, concrete/quarry tile, terrazzo, wood, and resilient flooring, including corners and abutments, so that after sweeping, they are free of visible dirt, litter, dust and debris. The Contractor shall move chairs, trash receptacles and easily moved items to sweep underneath and return them to their original position.

12.1.1.2 Vacuuming Carpets and Rugs. The Contractor shall vacuum all floor areas, carpeting and rugs, so that after vacuuming, they are free of all visible dirt, litter, dust and soil. The Contractor shall remove all spots as soon as noticed. Carpeted areas and rugs shall be vacuumed using a commercial grade vacuum cleaner.

12.1.1.3 Trash Removal. All trash receptacles including all administrative, office, and those receptacles used for feminine hygiene waste shall be emptied and returned to their initial location with Contractor provided 100% recycled liners. Any obviously soiled or torn trash receptacle liners in such receptacles shall be replaced. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky trash bag shall be removed and trash receptacle shall be scoured and disinfected prior to new liner replacement. Trash shall be disposed of in a secured bag. The Contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Unless otherwise indicated, trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free.

12.1.1.4 Furniture and Upholstered Furniture. All horizontal surfaces, such as window sills, window blinds, hand rails, wood strips, door frames, exposed piping, light fixtures, covers and diffusers, ceiling and walls within six feet from the top of the finished floor shall be free of lint, dust, dirt, cobwebs, marks, finger prints, smudges, and other accumulated soils. Items on furniture tops are to be dusted and replaced; however, items on desktops such as papers are not to be disturbed. Upholstered furniture shall be free of dust, dirt, lint, other stains and discoloration and shall be kept free of all visible lint, liter, soil and imbedded grit.

12.1.1.5 Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the cabinet, percolator orifices and drains. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale and other obvious soil.

12.1.1.6 Floor Care. All floors accessible to floor machines shall receive floor maintenance. After receiving floor maintenance, the entire floor shall have a uniform coating of nonskid floor finish, have a uniform, glossy appearance, and be free of scuff marks, heel marks, and other stains and discoloration. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, corners, wall abutments, baseboards and areas behind radiators and pipes etc. Chairs, trash receptacles and easily movable items shall be moved to maintain floors underneath these items. All moved items should be returned to their proper position when all operations have been completed. Floor maintenance includes the techniques of sweeping, dust mopping, damp mopping, wet mopping, dry buffing, and spray buffing as required to achieve the above stated results. The techniques used depend upon the materials, equipment, and personnel used to do the job. The Contractor needs to apply these techniques only to the portion of the floor needing work to bring the entire floor up to the standard unless it is necessary to apply the techniques to the entire floor to bring it up to standard. Wax is applied to floor surfaces that have been cleaned.

12.1.2 Restroom Services. Restroom services shall consist of the following each time services are performed. The Contractor shall maintain each facility to the standards established in this contract. This may require Contractor services at more frequent intervals, such as Real Estate supplying latrines to ensure adequate supplies are available.

12.1.2.1 Cleaning of Restrooms. All cleaning tasks shall be accomplished to meet the requirements of complete sanitation and disinfectant. There are minimum frequencies that each area will require complete cleaning, but not less than twice per week. The Contractor shall maintain each facility to the standards established in this contract. This may require Contractor services at more frequent intervals, such as re-supplying latrines to ensure adequate supplies are available and all surfaces spot-free and disinfected. (Tile floors may require waxing or sealing monthly between damp moping).

12.1.2.2 Clean and Disinfect. Completely damp clean and disinfect all surfaces of mop sinks, wash bowls, toilet bowls and seats, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, door, walls, polished exposed piping, mirrors, and other such surfaces, using environmentally-friendly germicidal detergent. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. After cleaning, receptacles will be left free of deposits, dirt, smudges and streaks, soap film, dust, soils, graffiti, scum, and odors. All bright metal finishes such as faucets; pipes, fittings and hardware shall be kept in a bright and clean condition.

12.1.2.3 De-scale Toilet Bowls, and Urinals. Required services include cleaning and disinfecting as indicated above, which are performed prior to de-scaling. De-scaling shall be performed as needed, but at least monthly. After de-scaling, the entire surface shall be free from streaks, stains, scale, scum, urine deposits, mineral deposits, and rust stains.

12.1.2.4 Sweep and Mop Floor. After sweeping and mopping, the entire surface shall be free from litter, dust, and foreign debris, including grout. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirls, marks, detergent residue, or any evidence of soil, stain, film, or standing water. Easily moveable items shall be tilted or moved aside to sweep and damp mop underneath. Restroom floors shall be stripped, scrubbed, waxed, etc., as necessary, to maintain sanitary conditions and a clean, uniform appearance. Glazed ceramic tile is scrubbed only.

12.1.2.5 Trash Removal. All trash receptacles, to include those receptacles used for feminine hygiene waste, shall be emptied and returned to their initial location with Contractor provided 100% recycled liners. Any obviously soiled or torn trash receptacle liners in such receptacles shall be replaced. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky trash bag shall be removed. Trash shall be disposed of in a secured bag. The Contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Unless otherwise indicated, trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free.

12.1.2.6 Servicing/Re-supplying Restrooms. Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers. Contractor shall ensure restrooms are stocked so that supplies {Strongly recommended to use 100% recycled paper hand towels, 100% recycled toilet tissue, and environmentally friendly soap (hand, liquid or powder)} and soap deodorants for the urinals and toilet bowls do not run out and that dispensers are in working order. At a minimum, each restroom will be stocked at least one time per week or more frequently if needed. Supplies shall be stored in designated areas or off-site at Contractor’s facility. No overstocking shall be allowed. If supplies run out prior to the next service date, the Contractor shall replenish within one day of notification or next scheduled cleaning appointment time at no additional cost to the Government. Factory rejected paper products shall not be used.

12.1.2.7 Periodic Cleaning.

12.1.2.7.1 Strip, Scrub, Seal, and Wax Floors. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall perform all tasks associated with the stripping, scrubbing, sealing, and waxing of the floor surface. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

12.1.2.7.2 Clean/Shampoo Carpets. A professional carpet-cleaning Contractor shall accomplish all cleaning/shampoo by “steam cleaning or hot water” deep dirt extraction methods. Apply a heavy-duty spot remover in heavily soiled areas. Apply required amount of cleaning solution with the extractor machine, extract, and allow carpet to dry before use and use drying fans as needed for drying. After shampooing, the carpeted area will be uniform in appearance and be free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and easily movable items shall be moved to clean carpets underneath, and returned to their original location. No heavy desks, file cabinets or other large furniture will be moved for carpet cleaning.

12.1.2.7.3 Spot Clean Carpets. The Contractor shall spot clean/shampoo carpets that are stained over an area of 2 square feet (sq. ft.) or less. Spot cleaning shall be accomplished with vacuuming service or as directed by the Real Estate POC.

12.1.2.7.4 High Dusting/Cleaning. High cleaning shall be performed once a year in September and includes cleaning horizontal and vertical surfaces above 7'-0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

12.1.2.7.5 Cleaning Venetian Blinds. Venetian blinds, including mini-blinds, shall be removed and cleaned free of all dust and embedded dirt and re-hung in working order. Once removed for cleaning, the blinds shall be re-hung by the Contractor within three working days.

12.1.2.7.6 Cleaning Light Fixtures. Globes, reflectors, covers, diffusers, and side panels shall be removed and washed. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

12.1.2.7.7 Cleaning Exterior Glass. Includes all exterior glass surfaces, window frames, sills and sashes, from the ground line up. After cleaning all glass surfaces shall be left free of streaks and stains, wiped dry and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed. Where storm windows exist, exterior window cleaning shall include both sides of the storm window and the outside of the inner glass. Special care instructions for any “window film” will be displayed on top of the installed window film. These instructions may include specific prohibitions of cleaners that might damage the films integrity. Contractor will clean window film in accordance with special care instructions. If instructions are not displayed, Contractor will contact the Real Estate POC prior to cleaning. No exterior glass cleaning will be required when exterior temperatures are below 38 degrees F.

12.1.2.7.8 Cleaning Interior Glass Surfaces. Includes all glass partitions, walls, mirrors, and adjacent trim. It does not include glass surfaces that are an integral part of the outer wall of the building. After cleaning there shall be no traces of dust, dirt, smudges, film, tape, streaks, watermarks, or other foreign matter. Special care instructions for any “window film” will be displayed on top of the installed window film. These instructions may include specific prohibitions of cleaners that might damage the films integrity. Contractor will clean window film in accordance with special care instructions. If instructions are not displayed, Contractor will contact the Real Estate POC prior to cleaning.

12.2 Other Services.

12.2.1 Re-lamping. Re-lamping services shall be provided for all interior lights in designated spaces, including emergency and interior exit lights. The work shall include monitoring each designated space included in this contract as services are performed and replacing all burned out and blinking fluorescent tubes and compact fluorescent lamps. The fluorescent tubes and compact fluorescent lamps replaced shall be of the same type, wattage, and voltage as those removed. Contractor handling and replacing fluorescent tubes shall be qualified in accordance with local regulations.

12.2.2 Ceiling Tile Replacement. Replacement of damaged or stained ceiling tiles, as needed. The tiles shall be acoustical tile panels and shall have a noise reduction coefficient (NRC) of not less than .55 in accordance with ASTM C-423. The ceiling tile shall match existing ceiling tile color.

12.2.3 HVAC Filter Replacement. HVAC air filters shall be replaced once a month. Medium to high efficiency filtering systems will be used. Low capacity systems may use lower efficient filters (MERV 6 - 8) if it cannot be retrofitted for the more efficient filters. Filters will be installed to minimize air bypass around the filters and maintained per the manufacturer's recommendations. (Minimum Efficiency Reporting Value. A number that reflects the filter efficiency based on the testing procedure defined in ASHRAE Standard 52.2-1999.) At a minimum, must use MERV 6-8 filters.

12.2.4 Pest Control Services (Optional depending on the lease parameters). Provide pest control services using certified green pesticides with approved chemical barriers. Pesticides shall conform to local health department regulations to keep premises free from pests and in an inhabitable condition.

12.2.5 Periodic Cleaning.

12.2.5.1 Strip, Scrub, Seal, and Wax Floors. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall perform all tasks associated with the stripping, scrubbing, sealing, and waxing of the floor surface. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

12.2.5.2 Clean/Shampoo Carpets. A professional carpet-cleaning Contractor shall accomplish all cleaning/shampoo by “steam cleaning or hot water” deep dirt extraction methods. Apply a heavy-duty spot remover in heavily soiled areas. Apply required amount of cleaning solution with the extractor machine, extract, and allow carpet to dry before use and use drying fans as needed for drying. After shampooing, the carpeted area will be uniform in appearance and be free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and easily movable items shall be moved to clean carpets underneath, and returned to their original location. No heavy desks, file cabinets or other large furniture will be moved for carpet cleaning.

12.2.5.3 Spot Clean Carpets. The Contractor shall spot clean/shampoo carpets that are stained over an area of 2 square feet (sq. ft.) or less. Spot cleaning shall be accomplished with vacuuming service or as directed by the Real Estate POC.

12.2.5.4 High Dusting/Cleaning. High cleaning shall be performed once a year in September and includes cleaning horizontal and vertical surfaces above 7'-0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

12.2.5.5 Cleaning Venetian Blinds. Venetian blinds, including mini-blinds, shall be removed and cleaned free of all dust and embedded dirt and re-hung in working order. Once removed for cleaning, the blinds shall be re-hung by the Contractor within three working days.

12.2.5.6 Cleaning Light Fixtures. Globes, reflectors, covers, diffusers, and side panels shall be removed and washed. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

12.2.5.7 Cleaning Exterior Glass. Includes all exterior glass surfaces, window frames, sills and sashes, from the ground line up. After cleaning all glass surfaces shall be left free of streaks and stains, wiped dry and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed. Where storm windows exist, exterior window cleaning shall include both sides of the storm window and the outside of the inner glass. Special care instructions for any “window film” will be displayed on top of the installed window film. These instructions may include specific prohibitions of cleaners that might damage the films integrity. Contractor will clean window film in accordance with special care instructions. If instructions are not displayed, Contractor will contact the Real Estate POC prior to cleaning. No exterior glass cleaning will be required when exterior temperatures are below 38 degrees F.

12.2.5.8 Cleaning Interior Glass Surfaces. Includes all glass partitions, walls, mirrors, and adjacent trim. It does not include glass surfaces that are an integral part of the outer wall of the building. After cleaning there shall be no traces of dust, dirt, smudges, film, tape, streaks, watermarks, or other foreign matter. Special care instructions for any “window film” will be displayed on top of the installed window film. These instructions may include specific prohibitions of cleaners that might damage the films integrity. Contractor will clean window film in accordance with special care instructions. If instructions are not displayed, Contractor will contact the Real Estate POC prior to cleaning.

13. CONTRACTOR FURNISHED ITEMS AND SERVICES:

13.1 Vehicles. As required to meet contract requirements.

13.2 Equipment. All equipment shall be of commercial quality and shall be in operable condition and meet local requirements. This equipment must operate on the existing electrical current available in Government buildings. It shall be the responsibility of the Contractor to prevent the operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of the circuits available in Government buildings.

13.3 Wet Floor Caution Signs. The Contractor shall display caution signs when cleaning floors in an area in which people other than contracting personnel are or will be present before the floors are dry.

Quality Assurance Surveillance Plan (QASP)

Performance Objective

Performance Standard

Quality Level

Methods of Inspection and Frequency

Remedy

Schedule.

The contractor shall conduct tasking within the janitorial schedule provided with the Performance Work Statement (PWS).

Performance and products meet the standard with few exceptions, resulting in minimal delays.

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