14-T-0026_Solicitation.pdf

USACE, BALTIMORE

10 SOUTH HOWARD STREET, ROOM 7000

BALTIMORE MD 21201

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

$7.0M

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

X

CODE

W912DR-14-T-0026 18-Feb-2014

b. TELEPHONE NUMBER

410-962-3464

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 14 Mar 2014

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

W912DR

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ROBERT N JACKSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

721211

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

SB

HUBZONE SB

SET ASIDE: 100 % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

2 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

X

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X

X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

Section SF 30 - BLOCK 14 CONTINUATION PAGE

INSTRUCTIONS

SUBMISSION OF QUOTES

Quotes can be submitted via e-mail at robert.n.jackson@usace.army.mil, fax at (410)-962-2001, ATTN:

Robert Jackson or mail to U.S. Army Corps of Engineers, Contracting Division, Simplified Acquisition Team, ATTN: Robert Jackson, 10 South Howard Street, 7th floor, Room 7000, Baltimore, MD 21201- 2530, no later than the time and date specified on Standard Form 1449, Block 8. Offeror proposals/quotes received after the required time and date deadline will not be evaluated.

Must complete all line items to be considered for award. All line items must be priced.

Proposals/quotes providing partial pricing shall be considered non-responsive.

Questions concerning this solicitation must be submitted in writing by email ONLY.

Email: robert.n.jackson@usace.army.mil All RFI (request for Information) shall be submitted no later than March 12th, 2014 12:00 p.m. After that date, no more questions will be accepted.

Solicitation or inquiries to end users or other personnel regarding this project are not permitted. Please direct any inquiries regarding this project to the Contract Specialist Robert Jackson. Questions regarding this RFQ (Request for Quote) are to be e-mailed to robert.n.jackson@usace.army.mil

INSTRUCTIONS: NOTICE TO BIDDERS

*** IMPORTANT: PLEASE READ AND FOLLOW THESE INSTRUCTIONS TO BID: ***

A. BID ITEMS: This solicitation will result in multiple awards (two awards).

B. LENGTH OF CONTRACT: Awards will be for the 2014 season plus up to two (2) renewal options for 2015 and 2016.

The decision to exercise renewal options will be made by the Government, not by the Contractor. There is no guarantee to the Contractor that a renewal option will be exercised, and the Contractor cannot withdraw from the contract at his/her discretion, but is committed to perform services for any renewal option year(s) which the Government chooses to exercise.

C. SERVICE CONTRACT ACT WAGE RATES: Existing wage rates apply and are attached.

D. SITE VISIT: Quoters are urged to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award. Point of Contact: Bill Donnellan, Jennings Randolph Lake, P.O. Box 247, Elk Garden, WV, 26717, Telephone - 304.355.2346.

E. SUBCONTRACTING: The Government will not award the contract to a bidder who intends to sub-contract the work to another party. It is our intent that a bidder be an integral part of the workforce throughout the entire performance period of the contract.

F. REQUIRED INSURANCE, BOND, & LICENSES: After award, the Contractor shall furnish proof of all required insurance, bonding (for attendants), and valid driver's license(s) to the Contracting Officer or his representative, before starting work. This is normally accomplished at the Pre-Work Conference, and is not required prior to bidding. Proof of insurance may be in the form of a copy of the insurance policy, or binder issued by the insurer.

G. SYSTEM FOR AWARD MANGEMENT REGISTRATION (SAM) REGISTRATIONS:

1) Required SAM Registration. Successful bidders must be actively registered in the System for Award Management (SAM) system. Registration instructions may be obtained, and online registration may be accomplished at www.sam.gov .By submission of a bid, a bidder acknowledges the requirement to be successfully registered in the SAM database prior to award and during performance of any contract resulting from the solicitation. Refer to SAM clause 52.204-7. For SAM questions go to www.sam.gov or www.fds.gov or call 417-625-3001 or 1-866-606-8220.

H. QUOTER’S TELEPHONE NUMBER: For the purpose of pre-award evaluation, persons submitting quotes must provide a telephone number at which they can be contracted for a period of not less than one (1) week following the closing date of this solicitation. Quotes from persons who cannot be contacted by telephone over a two-day period during normal office hours (8 a.m. through 4 p.m., within the one-week period following quote closing, will be considered non-responsive and removed from further consideration. QUOTER MAY BE CONTACTED AT (____) _____-______.

I. QUOTE SUBMISSION: Original, signed quotes may be mailed, delivered, or hand carried so as to be received by the bids due date and time at Baltimore District Office, USACE. Quotes may NOT be faxed or emailed. Bids received after the due date and time will be deemed “nonresponsive” and will not be considered for award. Deliver your quote to:

Attention: Robert Jackson US Army Corps of Engineers 10 S. Howard St Baltimore District Office Baltimore, MD 21201

Phone: 410-962-3464

FAX # 410-962-2001

Email: robert.n.jackson@usace.army.mil

BID SCHEDULE

PARK ATTENDANTS CONTRACTOR BID SHEET

PARK ATTENDANT # 1

Hours: Park Attendant #1 shall work from 8:00 A.M. until 4:00 P.M. Friday, Saturday, and Sunday, off Monday and Tuesday, and work Wednesday and Thursday from 8:00 A.M. until 12:00 midnight. At least one contractor shall be required to remain with the contractor’s camper unit overnight Wednesday and Thursday to respond to emergencies or disturbances in the campground.

Each contractor’s days off, shift times, and work hours shall remain constant over the entire contract period for Monday, Tuesday, Wednesday and Thursday. However, the Friday, Saturday, Sunday schedule shall alternate every two weeks in order to fairly share evening work and daytime work.

The contractor that has the evening shift on Friday, Saturday and Sunday shall also be required to provide at least one attendant to remain with the contractor’s camper unit overnight on these days to respond to emergencies or disturbances in the campground.

There shall be three holidays (Memorial Day, Fourth of July, and Labor Day) within the contract period. It is anticipated that if the holiday falls on a day other than Friday, Saturday, or Sunday the government may alter either or both contractors’ schedules to provide two-shift coverage on the holiday.

ITEM 0001 Services Quantity Unit Unit Cost Total Cost 110 Days $______ $______

Base Year – 5/1/2014 – 4/30/2015

Provide park attendant duties at the Robert W. Craig Campground

ITEM 1001 Services Quantity Unit Unit Cost Total Cost 110 Days $______ $ ______

Option Year 1 – 5/1/2015 – 4/30/2016

ITEM 1002 Services Quantity Unit Unit Cost Total Cost

110 Days $______ $______

Option Year 2 – 5/1/2016 – 4/30/2017

Provide park attendant duties at the Robert W. Craig Campground

Total Solicitation for Base plus two option years: $_____

PARK ATTENDANT # 2

Hours: Park Attendant #2 shall be off on Wednesday and Thursday and shall work from 4:00 P.M. until 12:00 midnight Friday, Saturday, and Sunday, and from 8:00 A.M.

until 12:00 midnight Monday and Tuesday. At least one contractor shall be required to remain with the contractor’s camper unit overnight Monday and Tuesday to respond to emergencies or disturbances in the campground.

Each contractor’s days off, shift times, and work hours shall remain constant over the entire contract period for Monday, Tuesday, Wednesday and Thursday. However, the Friday, Saturday, Sunday schedule shall alternate every two weeks in order to fairly share evening work and daytime work.

The contractor that has the evening shift on Friday, Saturday and Sunday shall also be required to provide at least one attendant to remain with the contractor’s camper unit overnight on these days to respond to emergencies or disturbances in the campground.

There shall be three holidays (Memorial Day, Fourth of July, and Labor Day) within the contract period. It is anticipated that if the holiday falls on a day other than Friday, Saturday, or Sunday the government may alter either or both contractors’ schedules to provide two-shift coverage on the holiday.

ITEM 0001 Services Quantity Unit Unit Cost Total Cost 110 Days $ $

Base Year – 5/1/2014 – 04/30/2015

Option Year 1 – 5/1/2015 – 4/30/2016

Option Year 2 – 5/1/2016 – 4/30/2017

Provide park attendant duties at the Robert W. Craig Campground

Total Solicitation for Base plus two option years: $

NOTE

*** Bidders must bid on all CLIN’s to be considered***

SCOPE OF WORK

SECTION C

PERFORMANCE WORK STATEMENT

PARK ATTENDANT SERVICES

ROBERT W. CRAIG CAMPGROUND

JENNINGS RANDOLPH LAKE

ELK GARDEN, WV 26717

The Jennings Randolph Lake Project is located on the upper reaches of the North Branch of the Potomac River near Elk Garden, WV about eight miles upstream of the confluence of the Potomac with the Savage River. The project is operated for water quality improvement, water supply, flood control and recreation. The dam impounds a lake of 952 surface acres and controls a drainage area of 263 square miles on the border between Garrett County, Maryland and Mineral County, West Virginia. The full recreation lake has a surface area of 952 acres, a shoreline of 13 ½ miles, and extends upstream from the dam a distance of 5 ½ miles. The project covers a total area of 4,500 acres, 2,700 in Maryland and 1,800 in West Virginia. The project has seven developed recreation areas in both West Virginia and Maryland including two boat launches, a picnic area, beach area, two scenic overlooks and a campground. Annual visitation is in the range of 100,000 visitors per year, most of which occurs between Memorial and Labor Day.

The U.S. Army Corps of Engineers at Jennings Randolph Lake intends to contract for live-in park contractors at the Robert W. Craig Memorial Campground. The contractor shall be required to implement all aspects of a campground reservation program to include but not limited to, register campers, collect camping fees, processing reservations, using a Windows based computer system, insuring reserved sites are physically marked as reserved, and issue a copy of the receipt to the camper.

The contractor shall perform campground checks, collect camping fees, and hand out informational pamphlets, copies of p a r k r u l e s , stock brochure rack, and issue a minor assortment of recreation equipment. The contractor shall assist the campers/visitors by locating campsites, answering general questions, and by advising them of obvious potential or actual violations of campground regulations.

The Robert W. Craig Memorial Campground is an 82-site facility accessible from West Virginia Route 46 via a blacktopped roadway approximately 1 mile long. The campground complex consists of an entrance station, a combination shower house/restroom, a separate smaller restroom station, a children’s playground, a group shelter, nature trails, archery trail and a visitor parking area. The shower house has hot and cold running water in sinks and showers. Toilet facilities at both the shower house and the smaller comfort station are flush type. There are no TV, sewage, or water hookups at individual campsites but seventy-eight sites do have electric service. A post hydrant with potable water is located about every fifth site and a bulk sewage dump station for RVs and camping units is located near the entrance station.

Except as noted elsewhere in these specifications there shall be no requirement for significant grounds keeping or janitorial services by the park contractor. These functions are contracted separately with other vendors.

The contractor shall be provided with a campsite and access to appropriate facilities within the campground complex. The contractor shall also be provided access to a telephone and shall be furnished with a two-way radio.

1. A. – This solicitation is for two awards.

C.1. DEFINITIONS

a. Contract Period - Base Year and 2 option years as renewed by the Corps.

b. Contracting Officer - Corps of Engineers employee vested with the authority to approve, modify and issue this contract.

c. Contracting Officer's Representative (COR) - The person designated by the Contracting

Officer as responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding interests of the United States in its contractual relationships.

d. Contractor – The company or individual to whom the government has awarded this contract for Park Attendant services.

e. Entrance Station - Permanent structure provided at the entrance to Robert W. Craig

Campground from which the Contractor shall operate. The building contains an employee restroom and Park Attendant workspace.

f. Field Manager - Campground management computer program developed by Reserve

America and utilized by the Park Attendant to register campers, record fee collection, and generate reports.

g. Fee Collector - Person designated by the Finance and Accounting Office, Baltimore to collect user fees.

h. National Recreation Reservation Service (NRRS) – A government entity that provides

“one- stop” reservation shopping to the public for a wide range of Federal recreation areas, facilities and activities, including the US Army Corps of Engineers (USACE), USDA Forest Service, and US Department of the Interior (including at least the National Park Service, Bureau of Land Management, and Bureau of Reclamation).

i. Park Attendant – Those persons responsible for the operation of the campground entrance station.

j. Park Attendant SOP – A manual provided to all successful bidders that describes specific work duties and procedures and outlines project policy.

k. Quality Assurance Evaluator (QAE) – Corps employee responsible for ensuring daily performance of the specific contract duties, conducting periodic meetings with the Park Attendant, and the first person contacted by the Park Attendant in matters concerning contract performance issues.

l. Recreation Fee Cashier (RFC) – Corps employee designated by the Finance and Accounting

Office, Baltimore to collect user fees from contractor employees.

m. Recreation.gov – The campsite reservation website that consolidates the US Forest

Service, the National Park Service, the US Army Corps of Engineers, the Bureau of Land Management, and Bureau of Reclamation.

n. Reserve America - The private company that operates the Reservation System for the Corps.

C.2. CONTRACT PERIOD OF PERFORMANCE

The contract period shall consist of one base year and two option years. The base year for this contract shall be May 1, 2014 through April 30, 2015. Option Year 1 shall be May 1, 2015 through April 30, 2016. Option year 2 shall be May 1, 2016 through April 30, 2017.

However the work is seasonal in nature. The beginning and ending dates for actual performance are May 1 through September 30 each year.

a. The government’s past experience with this campground has demonstrated that although the work is not particularly difficult or time consuming, there are peak periods (usually occurring on weekends and holidays) when the logistics of the campground and the contractual requirements dictate that two people are necessary to perform the work. The following work schedule is therefore based upon the assumption that the campground park contractor duties shall be performed by two separate sets of park contractors, each contractor with a separate contract with the government, but each contractor’s duties requiring interaction and cooperation with the other..

b. A typical workweek shall be as follows:

1) Park Attendant #1 shall work from 8:00 A.M. until 4:00 P.M. Friday, Saturday, and

Sunday, off Monday and Tuesday, and work Wednesday and Thursday from 8:00 A.M. until 12:00 midnight. At least one contractor shall be required to remain with the contractor’s camper unit overnight Wednesday and Thursday to respond to emergencies or disturbances in the campground.

2) Park Attendant #2 shall be off on Wednesday and Thursday and shall work from

4:00 P.M. until 12:00 midnight Friday, Saturday, and Sunday, and from 8:00 A.M. until 12:00 midnight Monday and Tuesday. At least one contractor shall be required to remain with the contractor’s camper unit overnight Monday and Tuesday to respond to emergencies or disturbances in the campground.

3) Each contractor’s days off, shift times, and work hours shall remain constant over the entire contract period for Monday, Tuesday, Wednesday and Thursday. However, the Friday, Saturday, Sunday schedule shall alternate every two weeks in order to fairly share evening work and daytime work.

4) The contractor that has the evening shift on Friday, Saturday and Sunday shall also be required to provide at least one attendant to remain with the contractor’s camper unit overnight on these days to respond to emergencies or disturbances in the campground.

5) There shall be three holidays (Memorial Day, Fourth of July, and Labor

Day) within the contract period. It is anticipated that if the holiday falls on a day other than Friday, Saturday, or Sunday the government may alter either or both contractors’ schedules to provide two-shift coverage on the holiday.

W912DR-14-T-0026

c. All Park Attendants are required to attend a one (1) day orientation/training at the Robert W. Craig Campground Entrance Station. These sessions shall be held o n e day prior to the campground opening or directly after the contract is awarded. The orientation schedule shall be from 8:00 a.m. until 4:00 p.m.. The orientation session shall be considered performance days and is mandatory. Lunch shall not be provided.

The session(s) shall provide guidance on how to complete user permits and receipts, collect and account for user fees, operate applicable equipment and computer programs, process credit card transactions, reserve facilities, record pertinent data, and effectively deal with customers. An overview of Park Attendant responsibilities and policies outlined in the contract and the Park Attendant SOP shall be presented. (NOTE: At the conclusion of orientation, Park Attendants shall be required to demonstrate their ability to proficiently operate required computer programs and credit card equipment, as applicable.) CONTRACTS SHALL BE TERMINATED IF PARK ATTENDANTS

ARE UNABLE TO DEMONSTRATE THE REQUIRED PROFICIENCY.

d. Based upon this schedule; there are 110 days of performance in the base year of this contract and 110 days of performance in the option years.

C.3. SCOPE OF WORK

Performance Objective

Performance Standard

Performance Threshold

Method of Surveillance

Fee Collection 100 % of fees collected are accurate and accounted for.

100 % of fees collected are accurate and accounted for.

10% Ranger Inspection

Accuracy of Campground Registration Records

100% of all campsites are registered in accordance with orientation session training.

99% of all campsites are completely and accurately registered and posted with an accurate permit.

Random Inspection

Customer Service 100% of visitors are dealt with in accordance with orientation session training.

99% of customers are appropriately registered and dealt with during their stay.

Validated Customer Complaint

Report Submittals Required reports/invoices are submitted within designated timeframe.

Required reports/invoices are submitted within designated timeframe 95% of the time.

100% Ranger Inspection

Safety Maintained during operations

No accidents or incidents due to contractor’s failure to take safety precautions.

No accidents or incidents due to contractor’s failure to take safety precautions.

100% Ranger Inspection

a. The CONTRACTOR shall meet the following requirements.

a.1 The contractor will be required to furnish a commercially available self-contained camper trailer or camping motor home, not to exceed 35 feet in length, to be parked at a site designated by the government. Such unit shall be factory made, neat in appearance and acceptable by the Government. Pickup campers, tents, or home-built campers such as restored buses are not acceptable camper units for live-in park contractors. The area where the trailer/motor home is parked must be maintained in a neat, clean and sanitary condition at all times. No animal houses, cages, pens, or similar facilities for pets or raising of animals will be allowed. All pets of contractor’s personnel will be confined or on a leash of 6 feet or less in length and must behave in a manner that will not pose a threat or a nuisance to the visiting public. The contractor will be required to live in the park during the work assignment.

a.2 Vehicles used by the contractor for either personal use or in the performance of the requirements of this contract must conform to applicable state and federal licensing and safety regulations. The Government will not furnish any type of transportation, pay transportation-related expenses, or pay mileage for performance of the work stipulated in this contract. Trucks or other vehicles will not be driven or parked in unsafe positions or off designated roadways and parking areas. Drivers of all contractor vehicles will comply with all applicable local, state and federal laws and regulations. The contractor shall observe all speed limits and other safety signs posted in the operation of vehicles. Vehicle must be a 4 wheel enclosed vehicle. The COR must approve any variation.

a.3 The contractor shall perform campground checks, collect camping fees, hand out informational pamphlets, copies of Title 36 CFR, stock brochure rack, issue a minor assortment of recreation equipment, and manage the l i fe jacket loaner program. The contractor shall assist the campers/visitors by locating campsites, answering general questions, and by advising them of obvious potential or actual violations of campground regulations. The contractor shall encourage visitors and campers to complete a customer feedback form. All written comments shall be submitted to the Lead Ranger.

a.4 . The contractor shall be required to implement all aspects of a campground reservation program to include but not limited to, register campers, collect camping fees, processing reservations, using a Windows based computer system, insuring reserved sites are physically marked as reserved, and issue a copy of the receipt to the camper. Payment for camping fees may be in the form of cash, check, money order, or credit card. The campground status board shall be kept up to date at all times. The contractor shall be required to operate a credit card reader during the process of collection and to provide and maintain, on hand, a change fund. The fund shall not be less than $100.00. Fees collected plus the supporting documentation shall be deposited at shift’s end in a safe provided by the government and shall be transferred to an authorized Recreation

Fee Cashier (or alternate) weekly. The amount collected by the Cashier must correspond with the camping permits issued and the contractor shall be required to reimburse the government for any shortages or loss of funds. Any loss, shortage, or other unexplained imbalance is to be promptly reported to a Corps ranger. Contractor shall not be authorized to make monetary refunds under any circumstances and shall refer all such requests to the Corps ranger on duty. The contractor shall be required to be familiar with the NRRS user fee program and be able to answer routine questions from the public about the program.

a.5. The contractor is required to collect camping fees, input applicable data into the computer system or record information manually, and issue camper and vehicle passes to the campers/visitors before they enter the campground. The computer shall be located in the entrance station to the campground and all camper registration shall be performed at this location. Specifically, Friday’s, Saturday’s and all holidays a minimum of two contractors shall be required to man the entrance station continually as well as provide the requisite foot patrols and restroom checks in the campground proper. Staffing of the entrance station shall be non-negotiable on the part of the contractors and shall be solely at the discretion of the Corps ranger on duty. It will be mandatory for at least one attendant to be in the entrance station Monday through Thursday from 9:00 am – 11:00 am and 1:00 pm – 3:00 pm.

a.6. Contractors are required to conduct frequent foot patrols of the campground to assure that camping fees have been collected for all occupied sites and that all vehicles have appropriate passes. The minimum number of foot patrols each day of the week shall be as follows: Not later than 9:00 A.M., around noon, 3:00 P.M., 6:00 P.M., 8:00 P.M., and after 10:00 P.M. Busy weekends or holidays may require more frequent patrols. Contractors shall keep a daily log of their activities to account for how they spent their time, including when foot patrols were made, when the entrance station was manned, significant events that happened in the park (example, told site 34 to turn down radio, asked camper on site 26 to not park car on grass, camper on site 17 complained about noise on site 18, etc.). The entrance station shall remain open and manned during the status check.

a.7. The contractors shall restrict access to the campground as prescribed in the campground regulations. This is a family oriented campground and particular emphasis shall be given to adherence to non-camper (visitor) access.

a.8. In addition to paragraph A.5., foregoing, contractors shall assist the Corps rangers in implementing all of the campground regulations. Quiet hours are to be in effect from 10:00 P.M. to 8:00 A.M. Frequent foot patrols shall be made through the campground daily to determine if any trouble areas are developing and to advise the individuals involved of the campground rules. Minor violations observed by the contractor such as loud or disruptive behavior, pets off leash, lanterns on trees, fires outside of fire ring, too many vehicles per site, parking on the grass, etc., shall be tactfully brought to the attention of the campers and suggestions for corrective action shall be proposed. If the camper fails to comply with the request the contractor shall refer the matter to a Corps ranger on duty.

a.9. The contractors shall report all disturbances to a Corps ranger for record keeping purposes on a regular basis. Those disturbances that the attendant is unable to diplomatically control shall be immediately reported to the ranger on duty or on call. A priority list of home telephone numbers of Corps staff and management shall be furnished for the attendant’s use if a ranger is not available at the time of the incident. These telephone numbers are for the contractor’s use in an emergency only and are not public information. If the incident warrants calling a ranger at home the contractor shall provide as much detailed information as possible including the type of incident, number of people involved, and the attendant’s evaluation of the seriousness of the incident.

If the seriousness merits calling law enforcement officers, the ranger shall make that determination. Only if the contractor is unable to contact anyone on the priority call list or if the situation is such that common sense dictates that law enforcement officials are needed immediately the attendant shall call local police without prior approval of the Corps. In the event that the contractor feels it necessary to call the police based upon his judgment alone, all such communications shall be documented as accurately as possible, noting such things as the time the call was made, whom the call was made to, the time the police arrived and their names, the names of the campers involved, and the action taken by the police to resolve the incident. This information should then Be communicated to the Corps staff as soon as practicable. UNDER NO

CIRCUMSTANCES ARE THE ATTENDANTS TO ATTEMPT TO

APPREHEND ANY VIOLATORS OR OTHERWISE PHYSICALLY

ENFORCE ANY CORPS RULES OR REGULATIONS OR ANY FEDERAL,

STATE OR LOCAL LAWS. Any serious incident that cannot be resolved by persistence, persuasion, tact, or diplomacy shall be referred to a Corps ranger or to law enforcement officials.

a.10. The contractor shall report all occupied sites which appear to be unattended or abandoned to the Corps ranger on duty.

a.11. Check all facilities frequently, for signs of vandalism, proper lighting, malfunctioning equipment or other irregularity. These checks can be made as part of the foot patrols described in paragraph A.6. Report all defects to the Corps ranger on duty at the first convenient opportunity. Although janitorial, trash removal, and certain other routine maintenance services are performed by other contractors, park attendants shall be required to perform minor services in this regard between regularly scheduled contract work by others. Contractors shall assure that restrooms are stocked with supplies, trash does not accumulate excessively, and random litter is picked up during the routine checks of the facilities.

a.12. The contractors shall cooperate with Corps employees and Corps contractor personnel performing maintenance, repairs, janitorial, trash removal, septic pumping, and grounds keeping services.

a.13. All accidents involving the contractor or campers or visitors to the campground shall be promptly reported to the Corps ranger on duty. Contractors shall be furnished a list of telephone numbers for local fire, rescue and ambulance service.

a.14. The contractor shall keep a written record of all oral complaints or criticism of campground facilities or management. Include the date and time, nature of the complaint/criticism, and the name of the complainer if this information can be obtained without making the situation worse. Written complaints left with the attendants or at the campsite or in the facilities shall be turned over to a Corps ranger. Corps staff shall use this information when evaluating improvements or modifications to management practices.

a.15. The contractor shall be expected to relay bona fide emergency messages they receive to the appropriate campers if they are in the campground, or, if absent, as soon as they return.

a.16. The contractor shall monitor various items of recreational equipment (furnished by the Corps) that can be checked out for use by the campers. Attendants shall be responsible for the care and protection of this equipment (except for fair wear and tear) and shall be held liable for replacement of abused, lost or stolen equipment for which adequate records were not kept that would allow identifying the camper that checked the equipment out for use. A simple logbook noting the name or site number of the camper and the date and time the equipment is checked out and returned should be all that is required to monitor this service.

Typical equipment may include, but is not limited to, basketballs, horse shoes, and similar items.

a.17. The contractors are hired contract labor not directly in the employ of the Corps, but in essence they represent the Corps as an agency in general and the Jennings Randolph Lake project specifically. The visiting public rarely makes any distinction, however, and they usually assume a contractor is a Corps employee whether this is actually the case or not. For this reason park attendants shall be required to conduct themselves in a manner that shall enhance the image of the Corps. Tact, diplomacy, courtesy, and a friendly and outgoing manner shall be required any time the attendants are dealing with the public.

Personal cleanliness and appropriate attire shall be required of all contractors while in the campground even when they are off duty. While on duty, contractor shall be required to wear appropriate clothing approved by the COR and nametags furnished by the Corps that identifies them as authorized park attendants. Examples of unsuitable attire include but are not limited to men going shirtless, tank tops, ladies in very short or very tight shorts or brief halter tops, or any other departure from attire normally worn and generally accepted in a traditional family campground setting.

a.18. The contractors shall maintain the campsite furnished for their use in a clean, neat and presentable condition and the attendants shall abide by the same campsite rules regarding pets, parking, and other conditions that apply to the campers.

a.19. All personnel hired by the contractor during the course of the contract shall be at least 18 years of age.

a.20. Contractors, their families, or their visitors shall not use or be under the influence of alcohol and/or drugs at any time while in the campground or performing any duties outlined under this contract.

a.21. Contractors shall not carry firearms in the park or maintain them in their personal vehicles or camper unit.

a.22. Contractors, their families, or their visitors shall not sell camping supplies or any other commodity or engage in any form of commercial activity on Corps property.

a.23. Due to the nature of the services to be rendered, the contractor shall insure that employees are in good general health, eyesight correctable to 20/20 (Snellen) and be capable of hearing or correctable to hear normal conversation.

a.24. The contractor and employees must be able to read and speak the English language with the equivalency of a high school graduate and have the ability to count money, make change, add columns of figures, input computer data, and write legibly.

a.25. The contractor shall be computer literate to the degree of basic typing, keyboard operation, and the ability to operate a Windows based computer program. The Corps of Engineers reserves the right to require the contractor and employees to demonstrate adequate proficiency prior to the start of each contract year.

a.26. The contractor and employees shall be able to demonstrate basic interpersonal skills and the ability to make decisive decisions based on input from visitors, regulations, and computer information.

a.27. The contractor must be able to demonstrate that all employees either possess, or demonstrate how the employees shall gain skills and abilities to fulfill all the requirements of the contract.

a.28. The contractor shall turn in to the Park Office or to a Park Ranger all items found in the Public Use Areas and Facilities.

a.29. The contractor shall maintain the Entrance Station and the immediate area in presentable condition (keep inside and outside litter free; counters, desks, storage areas clean, etc.)

a.30. Use of tobacco products is prohibited in all government buildings.

a.31. No citizen band radios shall be permitted in the entrance station. Cots are not permitted. Radios and TV’s are permitted but shall be used with discretion and not in a manner that would interfere with performing contract duties.

a.32. The contractor shall not use Corps facilities for storage of personal items. However, the contractor may install a small storage shed on their site for personal storage with prior approval of the permanent ranger staff.

a.33. The contractor and employees shall permit only authorized persons behind the counter in the entrance station. Only scheduled on-duty contractors are allowed in the entrance station during their shift.

a.34. Have the ability to walk a minimum of one mile in distance.

a.35. The contractor and employees shall conduct services in accordance with

EM 385-1-1 “Safety and Health Requirements Manual”, to include the use of seat belts and other vehicle operational requirements. The manual can be found at the following website:

http://www.usace.army.mil/inet/usace-docs/eng-manuals/em385-1- 1/toc.htm a.36. The Contractor shall submit an Accident Prevention Plan to the COR prior to work start.

Plans must be approved prior to start of work.

C.4. GENERAL

a. User fees and records shall be subject to audit by government personnel at all times.

b. The Park Attendants shall be able to demonstrate basic interpersonal skills and the ability to make decisive decisions based on input from visitors, regulations, and computer information.

c. Park Attendants must be able to understand the Corps’ interpretation of rules and regulations and thus comply with the same.

d. All accidents involving the contractor or campers or visitors to the campground shall be promptly reported to the Corps ranger on duty. Contractors shall be furnished a list of telephone numbers for local fire, rescue and ambulance service.

e. A two-way radio shall be provided in the entrance station as well as a portable two way radio to be used conducting campground checks. A telephone shall be provided in the entrance station and used for business calls only. Phones shall be answered promptly and in a courteous manner according to instructions outlined in the Park Attendant SOP.

f. Overnight visitors of Park Attendants must stay in the Park Attendants’ living quarters - otherwise, they must pay the regular camping fee and occupy the site for which they are registered. No visitors shall be allowed to access Park Attendants’ hook-ups at any time or park additional recreational vehicles at or near the Park Attendants’ designated area. The COR or his/her authorized representatives may limit the number of visitors and length of stays. Visitors shall not be allowed in the vicinity of the gatehouse, except when registering or paying fees, and shall receive no preferential treatment regarding fees, site assignments or Corps and Project policies. NOTE: Park Attendants shall be the sole occupants of their site - other family members and friends shall not live with the Park Attendants.

g. None of the services required by this contract shall be subcontracted, without the prior written permission of the Contracting Officer.

h. Radios and TV's are permitted but shall be used with discretion and not in a manner that would interfere with performing contract duties. They shall be placed and used in a manner not to be visible or audible to visitors. No citizen band radios shall be permitted in the entrance station. Cots are not permitted.

i. Pets are restricted according to Corps of Engineers regulations (Title 36 CFR).

Dog yards and runs shall not be permitted at Park Attendants’ sites. Pets are restricted to the interior of Park Attendants’ living quarters. When outside, pets shall be kept on a leash 6’ or less in length, or otherwise physically restrained, at all times. The COR shall have the option of approving portable cages or containers for temporary (daytime) outdoor confinement of pets. All pets shall be confined or restrained in a manner that shall prevent physical contact with visitors that come to the Park Attendants’ living area or quarters for assistance. Pets shall not be allowed in or near the entrance station. Park Attendants shall be liable for any damage to government facilities, park visitors’ property, or personal injuries caused by their pets. Park Attendants shall be responsible for daily cleanup of their pet’s waste and disposing of the same in an approved, sanitary manner. Pets shall be kept clean, free of foul odors, and have all vaccinations as required by the state laws in effect at the park’s location. Park Attendants are responsible for effectively controlling all pests or parasites associated with pets. Failure to comply with these provisions could result in termination of the contract.

j. Park Attendants shall not discriminate against customers on the basis of race, color, religion, sex, national origin, marital status, sexual orientation or disabilities.

k. Park Attendants’ crafts and other personal activities/hobbies shall be restricted to their living quarters.

C.5. SAFETY

a. The contractor shall provide the government with a written accident prevention plan, which includes a comprehensive Activity Hazard Analysis, at the orientation session scheduled after award of the contract. The accident prevention plan shall provide all the necessary information required by EM 385- 1-1, Safety and Health Requirements Manual which can be accessed at http://140.194.76.129/publications/eng-manuals/em385-1-1/2008_English/toc.html All safety plans must be acceptable to the government before work commences.

b. The contractor shall comply with all applicable sections of the Corps of Engineers

Safety and Health Requirements Manual, EM 385-1-1. EM 385-1-1 does not preclude in any way the need to adhere to all applicable regulations as publicized by the Occupational Safety and Health Administration (OSHA).

c. The contractor shall observe all speed limits and other posted traffic signs in the operation of vehicles. Vehicles shall be operated in a safe manner, to include the use of seat belts, and shall not be parked in unsafe positions.

C.6. SECURITY

a. The Government shall provide a form that the contractor must complete in order for employees to receive keys to access project facilities. These keys are to be used exclusively for executing necessary functions to complete the duties prescribed in this contract. Any use of these keys for other than the performance of this contract is strictly prohibited. Such improprieties shall result in the recommendation of termination of the employee(s) or contractor. Any loss of keys shall be reported to the COR within 24 hours. Failure to do so may result in the contractor accepting the burden of reestablishing the integrity of the Jennings Randolph Lake lock and key system.

b. At the beginning of the contract period, Park Attendants shall sign for any government property.

All Government property must remain in designated areas of the recreation area and be returned upon official request or upon conclusion of the contract.

c. Park Attendants shall take precautions to ensure personal safety and security of fees, per guidance provided at orientation. An approved safe shall be used by the Park Attendants to secure all user fees. Transfer of fees to authorized project personnel shall be required no less than once a week or at any time cash on hand exceeds $5,000.00, or at a lower threshold specified by the COR.

d. Security of Park Attendants’ living quarters and all personal property shall remain the Park Attendants’ responsibility throughout the duration of the contract. The Government accepts no responsibility or liability for damage to, or theft of, Park Attendants’ property.

e. Park Attendants shall permit only authorized persons behind the counter in the entrance station, except in emergency situations.

f. Park Attendants shall not carry or possess firearms while in a duty status.

ANTI TERRORISM

Access and General Protection/Security Policy and Procedures.

"All contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes."

Pre‐screen candidates using E‐Verify Program

"The Contractor must pre‐screen candidates using the E‐verify Program (http://www.dhs.gov/E‐Verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award."

C.7. PRE-BID CONFERENCE AND TOUR

All bidders are encouraged to contact Park Ranger Bill Donnellan at (304) 355-2346 to arrange for a tour of the recreation areas and explanation of the contractual responsibilities and requirements prior to submitting a bid.

E.1.

INSPE

CTIONS

a. All fee collection and campground registration records are subject to daily Government inspection at any given time. At a minimum, current campground registration records will be randomly inspected on a weekly basis. Fee collection records will be inspected on at least a weekly basis by the Recreation Fee Cashier.

b. Inspections will rate the contractor on the following categories: accuracy of fee collection, accuracy of campground registration records, safety compliance, and customer service.

c. Park Attendant duties found not satisfactory and deemed to be the result of inadequate service will be documented. Any errors in fee collection will be referred to the contractor for immediate correction.

d. Repeated errors in fee collection or in campground registration duties may result in a deduction from the payment based on the amount of time required by a Government representative to correct the errors made by the contractor.

e. Special care shall be exercised to avoid damaging any facility. The contractor shall repair or restore any damage to such facilities, buildings, signs, etc, resulting from the contractor’s failure to exercise reasonable care in the performance of work. If the contractor fails or refuses to repair any such damage promptly, the Contracting Officer may have the necessary work performed and charge the cost to the contractor. The contractor shall exercise extreme care, so as to protect all visitors from injury and their property from harm and/or damage.

F.1. DEFICIENCIES IN PERFORMANCE

Default of the contract shall be considered for various reasons relating to nonperformance of the contractual specifications. Following is a partial listing of reasons for which default may be considered:

a. Repetitive pay deductions for nonperformance.

b. Repetitive safety violations.

c. Excessive occurrences of damage to Government or private property.

d. Excessive numbers of substantiated public complaints.

e. Repetitive failure to adhere to contract specifications.

F.2 MISCONDUCT

Inappropriate conduct or unacceptable actions of Park Attendants may be grounds for termination of the contract. Examples of actions meriting termination include, but are not limited to:

a. Theft, misappropriation, personal use, and/or improper security and accountability of user fees or government services, property, equipment, facilities and/or supplies.

b. Consumption of alcoholic beverages and/or intoxication while on duty, and/or possession or use of illicit drugs at any time.

c.…