A.01-10_Jul_17-DRAFT-IESS_Performance_Work_Statement_06SEP17_-_05SEP18.docx

7.8 Appendix A – Key Personnel and Requirements

Area Support Group-Qatar Integrated Electronic Surveillance System [Closed Circuit Television (CCTV) and Intrusion Detection System (IDS)]

DRAFT Performance Work Statement (PWS) 7-10-2017

Contents

General Information Description of Services/Introduction The contractor shall provide all labor, equipment, supplies, quality control, transportation, tools, materials, supervision, expertise and other items and non-personal services necessary to perform the requirements set forth herein as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The contractor shall provide 2 technicians that provide maintenance services 8 hours per day (from 0800 – 1700) and five days per week from Sunday through Thursday to support systems installed and thus supporting CAS, CAS-S and Falcon 78. The technicians are required to be on call, expected to respond within an hour of being called and to arrive to any of the 2 installations within 3 hours of being called, during Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings Maintenance and Preventive Maintenance Services shall include Perimeter CCTV Maintenance, Upgrade, Inspection, Emergency Service, Service Calls, Electronic Security System (ESS) Improvements, and Perimeter ESS Component Maintenance and upgrades. The contractor shall follow each manufacturer’s Specific Instructions tailored to the specific equipment. Locations and types of cameras to be used will be a collaborative effort between the Contractor and the Area Support Group-Qatar (ASG-QA) Directorate of Emergency Services (DES).

Background The U.S. Army’s Integrated Electronic Security System (IESS) comprises of the Intrusion Detection System and the Closed-circuit Television (CCTV) System that interfaces with a primary monitoring control station. Maintenance is required to prevent any disruption of observation of the perimeter.

Scope Maintenance and Preventive Maintenance Services shall include Perimeter CCTV Maintenance, Upgrade, Inspection, Emergency Service, Service Calls, Electronic Security System (ESS) Improvements, and Perimeter ESS Component Maintenance. The contractor shall follow each manufacturer’s Specific Instructions tailored to the specific equipment.

Period of Performance The period of performance term shall be a one year base period plus a one year option and a 52.217-8 Option Extension thereafter. The Period of Performance (POP) shall be as follows:

Base: 06 September 2017 – 05 September 2018 Option: 06 September 2018 – 05 September 2019 *This POP shall only be effective if the Government formally exercises this option.

General Information Quality Control Plan (QCP) The contractor shall develop and maintain an effective quality control plan to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective and delinquent services. The contractor’s quality control program is the means by which to assure performance complies with the requirement of the contract. The QC Plan should be developed in accordance with the Performance Requirements Summary, Technical Exhibit 1 of the PWS and the Quality Assurance Surveillance Plan, Appendix B. The contractor shall deliver the final version of the QC Plan within 20 days after contract award via email to the Contracting Officer (KO) and Contracting Officer’s Representative (COR). The final version must be approved by the KO prior to being incorporated into the contract. No modifications shall be made to the plan without first submitting and obtaining KO approval in writing.

Performance Requirements Summary The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Recognized Holidays The following are Federal Government holidays, which contractor personnel are not permitted to work, unless Government personnel are present at the job site and the Contracting Officer’s Representative receives written approval from the Contracting Officer: New Year’s Day; Labor Day; Martin Luther King, Jr.’s Birthday; Columbus Day; President’s Day; Veteran’s Day; Memorial Day; Thanksgiving Day; Independence Day; and, Christmas Day.

Hours of Operation The contractor is responsible for providing service, between the hours of 0800-1700 Sunday through Thursday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Place of Performance The work to be performed under this contract will be performed at Camp As Sayliyah and Falcon 78 bases located in or near Doha, Qatar.

Type of Contract The Government will award a Firm Fixed Price Contract.

Security Requirements Contractor personnel performing work under this contract must have a Secret Clearance at time of the proposal submission, and must maintain the level of security clearance required for the life of the contract.

Special Badging Qualifications New base access passes are obtained at Camp As Sayliyah through Area Support Group-Provost Marshall Office (ASG-PMO) and Security (S2) Office. Base pass renewals and upgrades are handled at PMO and S2; the badging office provides support seven (7) days a week.

Citizens of the following countries are prohibited access to affected U.S. Military facilities in Qatar unless the Commander, Area Support Group-Qatar (ASG-QA), grants an exception: Afghanistan; Algeria; Burma; Central African Republic; China; Cuba; Eritrea, Egypt, Iran; Iraq; Lebanon; Libya; Nigeria; North Korea; Pakistan; Russia; Saudi Arabia; Sudan; Syria; Turkmenistan; Uzbekistan, Venezuela; Yemen. Letters of exception shall be maintained in the recipient’s personnel file.

Installation Passes/Identification of Employees: The contractor shall obtain an ASG-QA Installation Access badge from Camp As Sayliyah through the directorate or COR section responsible for the request. The contractor shall submit a complete installation pass request package for each employee within three (3) calendar days of award of the contract; failure to submit a complete package may result in termination of the contract.

No later than five (5) calendar days after contract award, the Contractor shall provide to the Contracting Officer’s Representative adequate documentation for each employee so that appropriate installation access badges can be issued. The information shall include: a completed ASG-QA PMO application for “Badge Request”, ASG-QA S-2 Screening Office application for “Personnel Security Questionnaire”, and ASG memorandum for “Approval or Disapproval for Access to Camp As Sayliyah, Qatar and [Defense Biometric Identification System] (DBIDS) Registration”. The following shall need to be provided with approval memorandum: copy of passport; copy of Qatar ID; letter from sponsor both in English and Arabic, letter from business on company letterhead in English and Arabic.

The Contractor shall ensure that all personnel, to include any subcontractors hired in performance of this contract, display the badge on the outermost garment at all times.

Before operating a vehicle on camp, the driver shall need to complete an ASG-QA PMO application for “CAS Vehicle Pass Request” and “Vehicle Pass Questionnaire”. The following documents shall be provided with the request: original (and copy) of their valid driver’s license, original (and copy) of vehicle registration for the vehicle they shall be driving, insurance, and a copy of their installation access badge (unless it is in combination with an installation access).

Post Award Conference/Periodic Progress Meetings The Contractor must attend a Post-Award Conference or Pre-Performance Meeting if scheduled by the Government contracting office. The Contractor must attend progress meetings scheduled by the COR or Contracting Officer during the life of the contract. At progress meetings, both the COR/end user(s) and the Contractor are allowed and encouraged to discuss any issue or problem area pertinent to the contract and/or Performance Work Statement (PWS).

Contracting Officer’s Representative (COR) The COR monitors all technical aspects of the contract PWS and assists in contract administration. The COR is required to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, delinquencies, unsatisfactory performance or problem areas; coordinate availability of Government furnished property; and, provide site entry of Contractor personnel. A letter of appointment/designation will be issued to the COR, and a copy sent to the Contractor. This letter states the responsibilities and limitations of the COR, especially with regard to changes in contract cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any terms or conditions of the contract.

Key Personnel and Substitution of Personnel The Technical Lead position is the key personnel for this contract. Qualifications for the Technical Lead are listed in Appendix A of this Performance Work Statement. The Contractor shall first receive approval from the Contracting Officer before the Technical Lead position can be substituted with a different individual. To obtain this approval, the Contractor must provide to the Contracting Officer a detailed resume of the proposed replacement Technical Lead as soon as possible, but not less than five (5) calendar days before the date that the substitute Technical Lead must start working on the contract.

Identification of Contractor Employees All contractor personnel are required to wear badges identifying themselves as Contractor employees. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Safety, Environmental, and Health Requirements

The Contractor shall ensure that employees meet the guidelines, and adhere to the guidelines, issued by the U.S and Qatari Government’s labor laws regarding Overseas Country Nationals (OCN’s) employment. Employees do not bring into nor remove from any Government installation any contraband material.

Safety All work performed shall comply with all federal, host nation, and local directives and regulations that pertain to safety, health, environment, and fire prevention. The Contractor shall be responsible for the safety and protection of its employees on Camp As-Sayliyah during all Contractor operations conducted in accordance with the PWS, AR 385-10, Army and Occupational Safety and Health Administration (OSHA) safety regulations, Theater (AOR) guidance/policies, and Army unit Standard Operating Procedures.

The Contractor shall document safety training for onsite employees by means of submittal prior to start of work and shall update safety training documentation through follow-up submittals as required by personnel turnover on the project.

In the event of injuries; the contractor shall provide basic first aid for its work force. The Contractor shall immediately report all accidents, regardless of severity, to the Contracting Officer and COR.

The contractor shall comply with all Qatari and United States’ (US) laws regarding secondary containment, environmental training, and proper disposal of hazardous materials (HAZMAT). The contractor shall use only those cleaning products that are environmentally safe IAW the policies and procedures listed in AR 200-1. Contractor shall supervise cleaning personnel to ensure safe practices and to prevent situations that endanger Area Support Group (ASG)-Qatar (QA) camp personnel and/or contractor personnel (e.g. excessive concentrations of caustic cleaning products, eye protection, safe ladders, etc.). The contractor shall perform duties prescribed within the PWS to include all listed regulatory guidance.

Medical Service The contractor shall provide medical services for the contractor's personnel. All injuries or illnesses shall be reported immediately to the Contracting Officer and COR. The Government is permitted to provide emergency medical care to all on-site contractors; however, IAW DFARS 252.225-7040 (c) (2) (i)-(ii), the contractor shall be responsible to reimburse the Government for such care. When the Government provides medical treatment or transportation of contractor personnel to a selected civilian facility, the contractor shall ensure that the Government is reimbursed for any costs associated with such treatment or transportation (DFARS 252.225-7040 (c)(2)(ii). Contractors shall be responsible for all other support, including routine medical and dental care, required for its personnel engaged in the designated operational area under this contract.

The contractor shall comply with all local laws, ordinances, and regulations and shall obtain and pay for all necessary permits and licenses required to operate in Qatar.

Qatari Labor Laws Employers or personnel who work in Qatar must abide by applicable Qatari Labor Laws identified on the Qatar Embassy website: http://www.qatarembassy.net/qatar_labour_law.asp. Additional information may be found at http://www.buyuse.gov/qatar/en/doing_business.html.

PART 1

GENERAL INFORMATION

Definitions & Acronyms

DEFINITIONS

CONTRACTOR

A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO)

A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The Contracting Officer is the only individual who can legally bind the Government and who can make changes to the terms and conditions of a contract.

CONTRACTING OFFICER'S REPRESENTATIVE (COR)

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract, and shall obtain written approval from KO on any changes to contract.

DEFECTIVE SERVICE

A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE

Anything that can be physically delivered, but may include non-manufactured thing such as meeting minutes or reports.

KEY PERSONNEL

Contractor personnel that are evaluated in a source selection process and that shall be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY

Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE

The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR

One that enters into a contract with a prime contractor. The Government does not have privet of contract with the subcontractor.

WORKDAY

Eight hours per day the Contractor provides services in accordance with the contract.

WORK WEEK

Sunday through Thursday excluding United States Federal Holidays.

ACRONYMS

PART 2

DEFINITIONS & ACRONYMS

PART 2

DEFINITIONS & ACRONYMS

GOVERMENT FURNISHED ITEMS AND SERVICES

Services The Government will provide a Letter of Authorization (LOA) or orders for Contractor technician/s to obtain a Common Access Card (CAC) for access to post. The Government will provide use of recreational facilities, Base Exchange, commissary, post office, laundry, and gymnasium to the U.S. Contractor technician/s.

The Government shall provide access to the site 7 days a week 24 hours per day.

The Government shall not provide lifts, cranes, and other suitable platforms for elevated work involving cameras, towers, etc.

The Government shall provide interior storage space for sensitive electronic equipment and exterior space for bulk hardware such as conduit, fiber reels, and sensor cable reels.

The Government shall cover costs of all expenses relating to depot level (factory) repair or replacement of IESS (non-warranty coverage), shipping, and insurance.

Facilities The Government will provide workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. The Government will also provide interior storage space for sensitive electronic equipment and exterior space for bulk hardware such as conduit, fiber reels, and sensor cable reels. This Government Property will be considered “Government property that is incidental to the place of performance” IAW FAR 45.000 (5).

Utilities The Government will provide all utilities in the facility available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices and be responsible for operating under conditions that preclude the waste of utilities to include turning off water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

Government Provided Spare Parts.

The Government will allow the contractor access to available Spare Parts that are controlled by the Requiring Activity when needed as validated on an open Work Order (outlined in 5.7.2, Work Order Initiation/Assignment/Approval. Refer to Attachment 3 for an approximate listing of available spare parts, (Spare Parts Listing is subject to change).

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. A final Department of Defense 254 (DD254) – Contract Security Classification Specification – will be included in the contract award. The DD Form 254 will specify the safeguarding, OPSEC and disclosure requirements that the Contractor must adhere to and comply with for this contract, throughout the life of the contract.

The contractor shall use only new materials in the requirement unless otherwise stated in this PWS.

Contractor shall submit a request to obtain all appropriate permits required to fulfill the requirements of this PWS. The contractor shall not perform any work requiring the issuance of a permit prior to obtaining the required permit.

The Contractor shall remove all debris from the installation site and secure all material and equipment safely at the close of each work day.

The contractor shall meet or exceed all applicable Fire Safety standards set out by the ASG-QA DPW Memorandums, ASG Fire Prevention Standalone Supplement, USARCENT Electrical Safety Policy, National Fire Protection Association (NFPA) 10, NFPA 72 Fire Alarm Code, NFPA 90A, and NFPA 101 Life Safety Code (Latest Edition). All deliverables shall use Eng. Form 4025.

The contractor shall obtain local Qatari Sponsorship for all personnel assigned to the contract for the purpose of providing in-country legal representation, work visas, and resolution of other personal business or domestic matters, in compliance with Qatari business and labor laws. The contractor shall comply with installations access policy and regulations. The contractor shall ensure that all personnel have the proper Qatari visas and permits to work on installations in Qatari.

The contractor shall comply with the labor laws of Qatar as well as United States Department of Defense (DoD)/Labor (DOL) laws and regulations regarding the employment of Other Country Nationals (OCNs) on US Military Installations located outside the United States.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

Specific Tasks Basic Services The Contractor shall provide an electronics two security specialist technician eight (8) man-hours per day, five (5) days a week, for up to 52 week period at Camp As-Sayliyah and Falcon 78 (Doha, Qatar) for the maintenance, service, and repair of the perimeter and interior Integrated Electronic Security System (IESS) comprised of the Perimeter Intrusion Detection System (IDS) and the Closed-circuit Television (CCTV) System. The contractor shall install military purchased camera and security systems and integrate them with the existing system.

Preventative Maintenance Inspections (PMI) and Evaluations Performance Objective The Contractor shall provide Inspections and Evaluations for systems and components identified in Attachment 1 of the PWS, so that repair, replacement or maintenance needs are identified prior to failures or accidents. A final Master Maintenance Schedule should be provided to the COR and KO for review and approval no later than 15 calendar days after contract award. This master schedule should cover the Contractor’s approach to conduct the tasks specified in PWS Sections 5.2. through 5.8. Additionally, provide Inspections and Evaluations based on industry, manufacturer, Government provided or Contractor developed checklists.

Performance Standard The Contractor shall inspect all components in the IESS, IDS and CCTV to identify their future repair, replacement or maintenance needs.

Acceptable Performance Initiation of inspections required shall start at the 15th working day from the contract start day. Completion of inspection checklists must occur within 15 days after start with a report of findings to the COR. However, the Contractor shall repair or replace any failed components with available spares no later than 72 hours after failed components are identified. For additional components and systems found to be non-operational, the Contractor shall provide recommendations and cost estimates as needed to the COR for corrective action and direction when a spare component is not available. These replacements must be completed within ten (10) calendar days of approval from the Contracting Officer to procure the components or parts. *The Government is willing to negotiate this date if external factors prohibit an on time delivery; however this must be brought to the COR and KO’s attention prior to the ten (10) calendar days passing. Other PMIs shall be conducted quarterly for a total of four times annually. All PMI work shall be performed during regular duty hours, Sunday through Thursday, excluding Federal holidays. Acceptable performance will have been accomplished when the number of completion dates missed is equal to or less than the Acceptable Quality Level (AQL). Also, inspections and evaluations are acceptable when Contractor fully completes work inspection forms and reports in the time allocated.

Unacceptable Performance Unacceptable performance will result from the number of days past the completion date being greater than the Acceptable Quality Level (AQL). In addition, when Contractor's performance does not meet contract provisions or is not performed in accordance with the standard/specification, or was not performed within the allowed time frame or is not completed in its entirety, it will be considered to be defective and will be rejected.

Acceptable Quality Level (AQL) Inspections and Evaluations checklists shall be completed and turned into the COR in a time period no greater than 80% of the AQL (6 calendar days past the 15 days allowed to complete the inspections). The Government Quality Assurance program is specified in Appendix B and outlines how the Government will measure the Contractor’s performance. Also, it details on the last page the payment computation for the Contractor not meeting the Acceptable Quality Levels outlined in the PWS Section 5 and the Performance Requirements Summary.

Inspection Method Government inspections will be made according to the surveillance method(s) used, to compare Contractor's performance to Contract, commercial accepted standards and Government quality assurance standards. Both scheduled and unscheduled surveillance will be used to look at total or parts of the work. The methods of surveillance that will be used are: Random Sampling and Annual Periodic Inspection.

Preventative Maintenance:

Performance Objective The Contractor shall provide preventive maintenance for systems, identified in Attachment 1 of the PWS, to increase the life, maintainability, operating capability and efficiency of equipment or systems included in this PWS. The Contractor shall provide preventive maintenance in accordance with manufacturer’s recommendations or recommended industry association standards.

Preventive Maintenance for perimeter IDS includes: visual checks of all console equipment, peripheral equipment, local processors, sensors, and electrical and mechanical controls; repair of console equipment, peripheral equipment, local processors, sensors, and electrical controls as needed; cleaning of system equipment, Field Distribution Boxes (FDBs), local processors and inspection of exterior surfaces; operational check, walk test, and calibration of each sensor; operational testing of perimeter zones, FDB tamper, and ensure associated CCTV call-up is correct; performance of all system software diagnostics and correction of all diagnosed problems; resolution of any outstanding problems; review settings and recalibrate as needed.

Preventive Maintenance for perimeter CCTV includes the following: visual checks and operational tests of the Computer Processing Unit, switcher, peripheral equipment, interface panels, recording devices, monitors, and picture quality from each camera; clean optics and housings of interior and exterior cameras; clean dirt and dust from console monitors, faceplates, blank plates and equipment front faceplates; inspect inside of camera housings for debris and moisture, clean as necessary; cycle power to cameras to induce self-test mode and identify discrepancies as necessary.

Performance Standard The Contractor shall maintain all IESS, IDS, CCTV systems, so that they operate properly, efficiently and continue to be maintainable throughout the contract period. The Contractor shall perform, at a minimum, every maintenance check referenced in section 5.3.1 of this PWS.

Acceptable Performance Completion of identified requirements within the identified schedule with a quality so that missed completion dates are equal to or less than the Acceptable Quality Level (AQL). Preventive maintenance is acceptable when Contractor fully completes work orders in a manner which meets contract provisions, standards and specifications as described herein and all requirements of the work order are completed.

Unacceptable Performance Unacceptable performance will result from the number of calendar days past the completion date being greater than the Acceptable Quality Level (AQL). In addition, when Contractor's performance does not meet contract provisions or is not performed in accordance with the standard/specification, or was not performed within the allowed time frame or is not completed in its entirety, it will be considered to be defective and will be rejected.

Acceptable Quality Level Preventive Maintenance shall be completed with a time period no greater than 80% of the AQL (no later than 6 calendar days after the 1st of each month from the commencement of the PMI). The Government Quality Assurance program is specified in Appendix B and outlines how the Government will measure the Contractor’s performance. Also, it details on the last page the payment computation for the Contractor not meeting the Acceptable Quality Levels outlined in the PWS Section 5 and the Performance Requirements Summary.

Inspection Method Government inspections will be made according to the surveillance method(s) used, to compare Contractor's performance to Contract, commercial accepted standards and Government quality assurance standards. Both scheduled and unscheduled surveillance will be used to look at total or parts of the work. The methods of surveillance that may be used are: Random Sampling and Monthly Period Inspection.

Demand Maintenance

5.4.1 Performance Objective

Provide Demand Maintenance (Service Calls and Repairs) for systems identified in Attachment 1 of the PWS to make them operable, more efficient, increase operating capability and efficiency of equipment or systems included in this PWS. Provide Demand Maintenance in accordance with manufacturer’s recommendations or recommended industry association standards using replacement parts with a quality equal to or better than presently used.

Performance Standard Systems identified in Attachment 1 are repaired so that they are operable, more efficient, continuing to perform at optimal levels. Work orders shall be prepared, approved, and scheduled in the Contractor Computerized Maintenance Management System (CMMS) as indicated in section 5.7.

Acceptable Performance Completion of work orders initiated for Demand Maintenance within the identified schedule with a quality so that missed completion dates are equal to or less than the Acceptable Quality Level (AQL). Demand maintenance is acceptable when Contractor fully completes work orders in a manner which meets contract provisions, standards and specifications as described herein and all requirements of the work order are completed.

Unacceptable Performance Unacceptable performance will result from the number of calendar days past the completion date being greater than the Acceptable Quality Level (AQL). When Contractor's performance does not meet contract provisions or is not performed in accordance with the approved work plan or is not performed in accordance with the standard/specification or was not performed within the allowed time frame or is not completed in its entirety, it will be considered to be defective and will be rejected.

Acceptable Quality Level Demand Maintenance (Service Calls and Repairs) work orders shall be completed with a time period no greater than 90% of the AQL (no later than 3 calendar days after the 72 hours standard) after the work order is submitted into CMMS, if the spare parts are immediately available. Work orders, where spare parts are not available, shall be completed with a time period no greater than 90% of the AQL (no later than 3 calendar days after the 10 calendar days standard) after the work order is submitted into CMMS. *The Government is willing to negotiate this date if external factors prohibit an on time delivery; however this must be brought to the COR and KO’s attention prior to the ten (10) calendar days passing.

The Government Quality Assurance program is specified in Appendix B and outlines how the Government will measure the Contractor’s performance. Also, it details on the last page the payment computation for the Contractor not meeting the Acceptable Quality Levels outlined in the PWS Section 5 and the Performance Requirements Summary.

Reference Information Demand Maintenance work orders that result in non-readily available spare parts shall be priced and submitted to the KO thru the COR for approval and funding but shall not be scheduled until notified by the COR. Once approval has been obtained, a schedule must be put in place that is accepted by the COR.

Inspection Method Government inspections will be made according to the surveillance method(s) used, to compare Contractor's performance to Contract, commercial accepted standards and Government quality assurance standards. Both scheduled and unscheduled surveillance will be used to look at total or parts of the work. The method of surveillance that may be used is Monthly Periodic Inspection.

Repair Parts, Materials, and Equipment Repair Quality Level The quality level of materials used in Contractor operations shall equal or exceed that being replaced or repaired. Work Requests shall be completed with an indication of the materials proposed for use as appropriate and shall be concurred with by the COR. The Contractor shall develop a recommended spare and repair parts list for maintaining equipment identified. Reasonable access to spare parts so that preventive maintenance or minor demand maintenance is not delayed is required of the Contractor. Access may be through on-site inventory or utilizing inventories of suppliers with whom the Contractor deals. The Contractor shall extend to the Government the manufacturer's commercial warranty on all repair of equipment including parts and labor. Parts which fail during the warranty period shall be replaced as are other spare and repair parts.

The Contractor shall utilize available spares to maintain the perimeter ESS in a state of readiness that allows for parts repair and return from the manufacturer. (See Attachment 3)

The contractor shall be reimbursed for replacement of parts and equipment unless determined negligent for any damage. The contractor shall only use new standard parts or equipment of equal quality in effecting repairs for the replacement. When replacing parts, the contractor shall obtain at least three quotes for replacement parts for COR review and Contracting Officer approval. Parts or equipment, which are replaced, shall become property of the Government. The contractor shall return old parts or equipment, which are replaced, to the COR for review and determination for applicability of disposal or recycling of the parts or equipment by the contractor. The contractor shall dispose the parts or equipment off the installation at no cost to the Government in accordance with Qatari laws or regulation.

Warranty At a minimum, the contractor shall provide a one year warranty on components in accordance with commercial industry practice. This excludes acts of Government negligence, acts of war and acts of nature. The contractor shall provide a 24 hours/day, 7 days/week point of contact for warranty issues. The contractor shall replace and/or repair issues that are identified within the warranty period that are identified to the contractor by the COR or KO, or identified by the contractor. The contractor shall respond to all warranty issues within 4 hours of COR or KO notification and fix all deficiencies, found by the Government or the contractor within 48 hours of notification. The contractor’s warranty shall include parts, labor, and associated transportation and shipping costs Warranty Enforcement In the event of an equipment failure or other problem covered by the warranty, the Contractor shall vigorously pursue enforcement of the warranty on behalf of the Government.

Contractor Computerized Maintenance Management System (CMMS) CMMS Program The Contractor shall be fully responsible for the management and maintenance the CMMS program. The Contractor shall manage CMMS data in accordance with industry standards. The Contractor is required to provide a minimum of one person trained in the utilization of the CMMS and responsible for inputting data and providing information as needed during all normal working hours. This person(s) shall maintain CMMS records, input all work orders which are requested, track work order progress and provide reports indicated in this Contract, and as requested from the Contractor Administration, the COR or the Contracting Officer.

Work Order Initiation/Assignment/Approval The Contractor shall be responsible for incorporating all equipment included in this Contract into the CMMS. The Contractor shall evaluate existing data and determine if modification is proposed or necessary to provide proper PM for equipment included. Work orders for preventive maintenance shall automatically be generated by the CMMS program for implementation by Contractor’s work force.

Work requests for Demand Maintenance or service call requests shall be received by phone, email, FAX or in person. The Contactor shall enter the request in the CMMS within two hours of receipt during regular working hours. Work requests received during non-work hours shall be entered within three hours of the start of the next regular work day.

Work requests shall be prioritized and labeled based on classifications specified in section 5.8 in this PWS. Work orders other than those specified as PM or Demand shall be approved by the COR prior to the work being performed. All work orders generated from requests shall be reviewed for accuracy and applicability, and be assigned to an appropriate technician or laborer within one business day of receipt.

Acceptable Performance Completion of records for the work orders submitted through CMMS within the identified schedule with a quality so that missing completion records identified are equal to or less than the Acceptable Quality Level (AQL). CMMS is acceptable when the Contractor fully completes the work order process and maintains accurate records in a manner which meets contract provisions, standards and specifications as described herein and all requirements are completed.

Unacceptable Performance Unacceptable performance will result when the CMMS is not completed within the parameters specified and is greater than the AQL. When Contractor's performance does not meet contract provisions or is not performed in accordance with the approved work plan or is not performed in accordance with the standard/specification or was not performed within the allowed time frame or is not completed in its entirety, it will be considered to be defective and will be rejected.

Acceptable Quality Level CMMS Maintenance work orders input shall be with completion rate of no less than 95% of the AQL of all records being entered into the system and have current statuses.

The AQL for CMMS Maintenance is identified as part of the Government’s QASP program, specified in Appendix B, which outlines how the Government will measure the Contractor’s performance. Also, it details on the last page the payment computation for the Contractor not meeting the Acceptable Quality Levels outlined in the PWS Section 5 and the Performance Requirements Summary.

CMMS Maintenance The Contractor shall maintain records within CMMS at all times and shall update all work orders within one normal work day of completion.

CMMS Training The Contractor shall provide training for all technicians, office personnel and management which shall utilize the CMMS prior to implementation of personnel at the installation. Costs for this training, if any, shall be the responsibility of the Contractor.

Work Progress Reports The Contractor shall submit the following reports on a monthly basis to the COR for review and approval.

Monthly Preventive Maintenance Report This report shall indicate completed work orders, work order backlog and work orders waiting material to be delivered.

Aged Service Call Report The Contractor shall submit a monthly report which indicates those work orders which have not been completed within 4 calendar days of request. This report shall include the work order identification number, requester, description of work to be done, date requested, technician to which it is assigned and reason why it has not been completed.

Other Reports Other reports as requested by the COR or Contracting Officer to determine effectiveness, Contract status or reports to aid the Government in making evaluations. Wherever possible, it is intended to utilize reporting capabilities of the CMMS and not generate reports manually.

Acceptable Performance Monthly work progress reports initiated for CMMS within the identified schedule with a quality so that missed reports identified are equal to or less than the Acceptable Quality Level (AQL). CMMS is acceptable when the Contractor fully completes the monthly progress reports in a manner which meets contract provisions, standards and specifications as described herein and all requirements are completed.

Unacceptable Performance Unacceptable performance will result when the monthly progress reports are not completed within the parameters specified and are greater than the AQL. When Contractor's performance does not meet contract provisions or is not performed in accordance with the approved work plan or is not performed in accordance with the standard/specification or was not performed within the allowed time frame or is not completed in its entirety, it will be considered to be defective and will be rejected.

Acceptable Quality Level CMMS Work Progress Reports shall be completed monthly and turned in within a time period no greater than 80% of the AQL (no more than 6 calendar days after the 1st of every month).

The AQL for Work Progress Reports is identified as part of the Government’s QASP program, specified in Appendix B, which outlines how the Government will measure the Contractor’s performance. Also, it details on the last page the payment computation for the Contractor not meeting the Acceptable Quality Levels outlined in the PWS Section 5 and the Performance Requirements Summary.

Inspection Method Government inspections will be made according to the surveillance method(s) used, to compare Contractor's performance to Contract, commercial accepted standards and Government quality assurance standards. Both scheduled and unscheduled surveillance will be used to look at total or parts of the work. The method of surveillance that may be used is Monthly Periodic Inspection.

Work Order Priorities Contractor Required Response – Response requirements of the Contractor shall vary depending on the impact of mission or threat to life and safety. Response time requirements are as follows:

Preventive Maintenance, Inspections and Evaluations (Scheduled) Work shall be initiated by CMMS automatically. The Contractor shall notify and obtain the COR’s approval for any service call that may require more than 3 calendar days to complete. The COR shall be notified why the work is not to be completed within the required time (e.g. availability of material or specialized equipment). Those services not completed in a timely fashion shall be included on the Aged Service Call Report.

Demand Maintenance Normal on-site demand maintenance and repair services shall be provided during the Contractor's normal business hours. Work Requests shall be generated when equipment/systems require work. Work Requests generated by the Contractor shall be submitted to the COR and will be verified for contract validity, concurred with and assigned a priority status or declined. The Contractor is not to perform work until COR concurrence and prioritization is received. Prioritization is as follows:

Priority 1 (Critical/Emergency) Defined as any work or task required that is of such pressing nature that generation of and concurrence with, a Work Request would result in continued damage to the system/equipment or degradation of force protection posture which would affect mission. Emergency work is exempt from the usual concurrence and prioritization process.

The Contractor shall provide the Contracting Officer's Representative with the names, and local or long distance telephone numbers with reverse charges, as applicable, that is answered 24 hours per day, 7 days per week, including holidays, at which the Contractor can be notified of emergency work. The Government shall not be expected to place more than one phone call in order to solicit response from the Contractor or his designated representative. Only authorized personnel designated by the Contracting Officer shall call the Contractor for emergency maintenance. The Contractor shall respond within thirty (30) minutes by telephone and report to the job site within a maximum of two (2) hours for critical system or subsystem failure resulting in major loss of intrusion detection and/or reporting affecting one or more of the following items:

1. All systems reporting capability to include VCC failure or V5 failure;

1. All or partial perimeter fence systems failure affecting a minimum of 3 or more perimeter zones;

1. And loss of IDS overage for any facility that requires 24 hour guard coverage in the absence of IDS coverage (SCIF’s, Arms & Munitions Storage, etc.) and guards have been deployed.

The Contractor shall diagnose problem or equipment failure and perform maintenance. Situations of emergency nature shall not require concurrence of the demand Work Request. A Work Request Form, however, must be filed with the COR by 0900 of the next normal working day. When the Contractor is called for emergency maintenance, immediate action shall be taken to perform maintenance on such equipment/items, on a time is of the essence basis. The Contractor shall find the necessary repair parts or perform the required actions to stabilize the system. The Contractor will stay at the job site and maintain continuous effort until the repairs are completed and the failed system is operating satisfactorily or the situation is sufficiently stabilized to prevent further damage to the facility or continue to be a safety threat or hazard to the building occupants or such that normal operations may be facilitated at the commencement of the following day. Priority 1 tasks may necessitate “off-duty” working hours to complete the task satisfactorily, which the contractor shall comply with. Authorization for such hours is not required.

Priority 2 (Medium) The contractor shall physically respond within four (4) hours upon receipt of outage notification.