SOWCopierMaint.pdf

STATEMENT OF WORK

Full Service Maintenance for Copier

Equipment for Army Units Alaska

C.1 GENERAL

C.1.1 Description: Contractor shall furnish tools, labor, equipment and materials to perform all tasks associated with this Statement of Work (SOW) to provide full service maintenance on Government owned copier equipment. The vendor will be responsible for various brands of copiers to include but not limited to Sharp, Panasonic, Konica, Minolta, Canon, Kyocera, Mita, Xerox, Lexmark, HP, etc. (See Copier list for this requirement).

C.l.2 Technicians: Technicians performing under this contract must provide copies of maintenance repair certifications for the brands of copiers requiring service to the Contract Specialist prior to performing services.

C.2 DEFINITIONS

C.2.1 CONTRACTING OFFICER (KO). A person duly appointed with the authority to enter into and administer contracts on behalf of the Government. Only the KO can make changes to the Contract or modify the Contract to add additional services.

C.3 GOVERNMENT FURNISHED PROPERTY

The Government end user will provide a listing of all Government owned copiers to include serial number and copier location. This listing may be modified by the KO or Contracting Specialist as machines are added, deleted or replaced. Service is not authorized and payment will not be made for work performed on machines not listed.

Point of Contact (POC) information for each copier will be provided as time of award.

C.4 CONTRACTOR FURNISHED PROPERTY

The Contractor personnel shall furnish his/her own personal items to include tools, equipment, replacement parts, etc. necessary to maintain the Government Owned copiers.

C.5 SPECIFIC TASKS

C.5.1 Repair Services: The Contractor shall return copiers and accessory products to good working order and in accordance with the manufacturer's recommendations. Repair services shall be provided to the Government upon request during the normal eight (8) working hours, Monday through Friday, except for Federal holidays. Normal working hours are 7:30 a.m.

through 4:30p.m. Alaska Standard Time Only.

C.5.2 Service Orders: The Contractor shall respond to verbal service orders given by the POC listed for each copier, the Contracting Officer, or the Contract Specialist. The Contractor shall maintain a service/maintenance log for all work being done and/or completed and provide copies to the Contracting office as needed.

C.5.3 Rates: The price shall include the cost of servicing equipment and replacement parts to include drums, belts, brushes and all retrofits, or any other part the Contractor determines to be unserviceable to include all toner for the specified time period of (12 months).

C.5.4 Parts: Replacement parts shall be new. The old parts removed and replaced with new parts during servicing shall become property of the contractor. Parts ordered shall be delivered and installed within 14 days of the service call. The Contractor must be able to provide the appropriate parts for all brands of copiers listed.

C.6 SERVICE RESPONSE TIMES

C.6.1 For copiers that are operational, but require a repair, the Contractor shall begin service within 16 working hours. Services will be completed within four working hours after arriving on the job site.

C.6.2 For copiers that are non-operational, the Contractor shall begin service within eight working hours. Services will be completed within four working hours after arriving on the job site.

C.6.3 In situations where the required parts are not available locally, the Contractor shall order the part and complete the repair of the equipment 14 days from the original date of dispatch. If it is of extreme urgency (Garrison Commander, and any building that has only one machine), the Contractor shall supply a loaner machine. The Contractor shall order the part by the most expeditious means and have it delivered by an express delivery service. All costs incurred for this method will be included in the price of the individual copier maintenance service rate. No additional reimbursement is authorized.

C.6.4 Work Orders: The Contractor shall maintain a copy of the work order, signed by the end user upon completion of the repair or determination that a part must be ordered and provide copies for review by the KO when requested.

C.6.5 Equipment Relocation: In the event that the Government relocates copier equipment and the equipment is damaged, the Government will bear the repair expense at a negotiated price. The Contractor must notify the KO before any repairs are done outside the scope of this contract so that a separate contract vehicle may be issued.

C.6.6 Length of Term of Contract: The Full Service Maintenance shall not extend beyond the period of performance specified.

C.6.7 Invoices: Invoices for payments rendered under this agreement shall be submitted electronically through Wide Area Work Flow.