Custodial_Services_Contract_PWS.pdf

Performance Work Statement (PWS) Custodial Services Contract

Fort Wainwright, Alaska 99703

01 August 2018

1.0 Introduction.

1.1 Overview. The Contractor shall provide Custodial Services on Fort Wainwright, Alaska (FWA) and Range Control Training facilities. Range Control Training facilities are located approximately five (5) miles South of Fort Wainwright. This is a non-personal services contract to provide commercial custodial services. The Government shall not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Objective. Perform custodial services at Fort Wainwright, Alaska in accordance with this Performance Work Statement (PWS), Workload Data Technical Exhibits (TE) TE-A1, A2, A3 and A4, Custodial Cleaning Standards and Frequencies TE-B1, B2, and B3 and Performance Requirements Summary (PRS) TE-C.

Custodial services include:

a. Cleaning Services for Capability I - Enhance Service (Child Care and Youth Facilities), Capability II - Standard Service (Physical Fitness Facilities), and Capability III - Basic Service (Administrative/Warehouse/Other Facilities)

b. Special Cleaning Services

c. Periodic Cleaning Services

d. Emergency Cleaning Services

e. Bio-hazard Cleaning Services

f. Maple Wood Floor Refinishing

1.3 Projected Workload Summary. The projected square footage ranges for this service are as follows:

a. Capability I - Enhance Service (20,000 SF – 60,000 SF)

b. Capability II - Standard Service (20,000 SF - 40,000 SF)

c. Capability III - Basic Service (20,000 SF – 250,000 SF)

The square footage ranges do not include annual frequencies. Refer to TE-G Historical Data for each Capability Level to include frequencies.

2.0 General Information.

2.1. Period of Performance. The period of performance shall be for a thirty (30) calendar day phase-in period, one (1) base period of twelve (12) months and four (4) option years of twelve (12) months each.

2.2 Place of Performance. The work to be performed under this contract will be performed at Government facilities on Fort Wainwright, Alaska and Range Control Training facilities as per TE-A1, A2, A3 and A4 (Workload Data).

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2.3 Federal Observed Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.4 Hours of Operation. The Contractor is responsible for conducting business

Monday thru Sunday except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

Contractor shall provide services during or after the facility’s hours of operation as identified in TE-A1, A2, A3 and A4. The Government does not anticipate performance to require any overtime, notwithstanding the service hours indicated in TE-A1, A2, A3, and A4. Contractor shall coordinate cleaning schedule with the Contracting Officer Representative (COR) and the building Point of Contact (POC).

2.4.1 Enhance, Standard and Basic Cleaning Hours. Services shall be performed

Monday thru Sunday in accordance with TE-A1, A2, A3 excluding federal holidays.

Education centers and child youth services (CYS) services shall not be performed while classes are in session. Classes may be held in the day and evening. Refinishing of maple wood floors shall be coordinated with the COR.

2.4.2 Special and Periodic Cleans Hours. Services shall be performed Monday thru Sunday. Contractor shall coordinate cleaning schedule with the COR and the building POC.

2.4.3 Emergency Cleaning Hours. Emergency services upon notification of the

COR to include before and after normal hours of operation, weekends and federal holidays.

2.4.4 Work Schedule. The Contractor shall submit a draft cleaning schedule that covers the first six (6) months of performance with the contractor’s offer. The contractor shall submit a monthly cleaning schedule to the COR for approval within ten (10) days after the day of contract award and then within three (3) calendar days at the beginning of each month. Monthly schedules must be revised in observation of Federal holidays.

Services shall be provided on the day after or before the federal holiday providing the frequency schedule allows.

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2.5 Phase In/Phase Out. The Contractor shall prepare and submit a Phase In/Phase Out Plan to be implemented by the Contractor. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board, during the thirty (30) day phase in/ phase out periods. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and shall be subject to the Contracting Officer's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency

2.6 Special Requirements

2.6.1 Physical Security: The Contractor shall safeguard all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

2.6.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and not used by unauthorized persons. No Government issued keys shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer (KO) or the COR.

2.6.2.1 Lost keys shall be reported to the COR or the KO within twenty four (24) hours of discovery. In the event keys are lost or duplicated, the Contractor shall notify the KO or the COR within twenty four (24) hours. The Government, at its option, may replace the affected lock core(s) or perform re-keying. When the replacement of lock cores or re-keying is performed by the Government, the total cost of re-keying or core replacement shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that facility shall be replaced by the Government and the total cost shall be deducted from the monthly payment due to the Contractor. The Government will conduct a semi-annual key inventory per AR 190-11 and logged on DA Form 5513-R Key Control Register and Inventory Form.

2.6.2.2 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by employees to permit entrance of person other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO. The Contractor shall ensure all interior doors and windows are closed and locked after completion of service with the exception of

P a g e 4 | 29 areas occupied by Government personnel. The Contractor shall ensure exterior doors are closed and locked upon completion of service regardless of building occupancy.

Exterior doors shall be left unsecure during the Contractor’s exit from facility for the removal of trash, cleaning supplies or equipment.

2.7 Security Requirements.

2.7.1 Anti-terrorism (AT), iWATCH and Operations Security (OPSEC).

2.7.1.1 AT Level I Training: This provision/contract text is for Contractor employees with an area of performance within an Army controlled installation, facility, or area. All Contractor employees, to include sub-Contractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and sub-Contractor employee to the COR or to the KO, if a COR is not assigned within thirty (30) calendar days after completion of training by all employees and sub- Contractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil

2.7.1.2 iWATCH Training: The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award with the results reported to the COR NLT thirty (30) calendar days after contract award, and within ten (10) calendar days of new employees commencing performance.

2.7.1.3 Operations Security: Per AR 530-1 Operations Security, the Contractor employees must complete initial Level I OPSEC Awareness training within thirty (30) calendar days of their reporting for duty and complete annual OPSEC awareness training thereafter. Training is available at the following website:

https://securityawareness.usalearning.gov/opsec/. The Contractor shall maintain certificates of completion (either initial or annual compliance) for each employee.

Contractor shall ensure that all methods for Contractor employee identification and access to the installation are safeguarded from emulation or duplication. All questions and concerns regarding FWA OPSEC may be directed to the USAG-FWA OPSEC Officer at 907-353-9135.

2.7.2 Access and General Protection/Security Policy and Procedures:

Contractor and all associated sub-Contractor’s employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, P a g e 5 | 29 http://jko.jten.mil/ http://jko.jten.mil/ https://securityawareness.usalearning.gov/opsec/ or Security Officer. Contractor workforce must comply with all personal identity verification requirements (Federal Acquisition Regulation (FAR) clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by Department of the Defense (DOD), Headquarters Department of the Army, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

Contractor shall comply with the mandates under the REAL ID Act. Visitors not in compliance will be denied unescorted entry to federal installations. Personnel in possession of a valid Department of Defense issued identification card are not affected by this change. For the most updated information regarding Real ID info for each state, visit Department of Homeland Security (DHS) at: https://www.dhs.gov/real-id-enforcement-brief

2.7.2.1 For Contractors requiring access to a DoD facility or installation:

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.7.2.2 The Contractor shall follow installation procedures as required by the

Provost Marshall’s Office (PMO). To obtain personnel identification cards for installation access, the Contractor must submit a list of permanent employees to the COR no later than (NLT) three (3) calendar days after contract award. Contractor employees shall then report to Directorate of Emergency Services (DES), Physical Security Office, located in building 4056. Contractor’s permanent employees shall be required to provide a valid driver’s license (if driver’s license does not comply with Real ID Act Public Law 109-13, the employee will be required to provide an additional form of identification), proof of insurance and vehicle registration. This identification shall be surrendered to the PMO upon completion or termination of the contract or twenty four

(24) hours upon termination of an individual’s employment. The Contractor shall comply with any subsequent similar installation access procedures as required by the DES.

The Contractor shall ensure personnel and company vehicles are identifiable with name tags and signs. Contract employees are subject to investigative background check. All personnel performing work in the Child/Youth Service Facilities are to obtain suitable background and criminal history checks at the Contractor’s expense. Results of these checks will be provided to the KO or the COR prior to the employee’s commencement of work.

P a g e 6 | 29 https://www.dhs.gov/real-id-enforcement-brief https://www.dhs.gov/real-id-enforcement-brief

3.0 Contract Administration and Management.

3.1 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The KO and COR shall meet monthly with the Contractor to review the Contractor’s performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

3.2 Government Key Personnel. The following provides the roles and their respective authority during the performance of the contract:

3.2.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

3.2.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer's Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for COR Certification and DFARS 201.602-2. The ACOR will serve on behalf of the COR only if the COR is not available and must meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

3.2.2.1 COR Authority. A letter of designation will be issued to the

COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with

P a g e 7 | 29 regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

3.2.2.2 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR are authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings, designs, and specifications; monitor Contractor’s performance and notify both the KO and Contractor of deficiencies; and provide site entry of Contractor personnel.

3.2.3 Quality Assurance (QA). The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s) (AQL). Government surveillance of the Contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition. The KO or the COR shall have the right to require the Contractor to re-perform IAW FAR clause 52.212-4(a) at no additional cost to the Government. Re-performance shall be required for services not in compliance with the PWS. Upon notification, the Contractor shall re-perform within twenty four (24) hours or before the next scheduled cleaning (whichever is the least amount of time).

3.3 Contractor Key Personnel. The following personnel are considered key personnel by the Government:

3.3.1 Contract Manager. The Contractor shall provide an onsite, full time contract manager whose sole responsibility is the performance of the work required in this PWS.

The name of this person and an alternate who shall act for the Contractor when the manager is absent, shall be designated in writing to the KO and the COR. The contract manager or alternate shall have full authority to act on behalf of the Contractor regarding all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 am to 4:00 pm Monday through Friday for normal duty hours except Federal holidays or when the Government facility is closed for administrative reasons. The contract manager or alternate shall be available to respond to emergency service requests twenty four (24) hours a day, to include weekends and federal holidays.

3.3.1.1 The Contractor shall provide local telephone numbers of contract manager and alternate for normal and other than normal duty hours to respond to

P a g e 8 | 29 emergency requirements as per para 2.4.3 and 6.8.1. Contract manager shall read, write, speak and understand English well enough to effectively communicate with all personnel and building POCs.

3.3.1.2 The contract manager or alternate shall be available to meet with the

COR within one (1) hour, during normal business hours, on any validated customer complaint. Contractor must re-perform missed or unacceptable services within two (2) hours of notification. The COR shall validate complaint on DA Form 5477 Customer Complaint Record located on TE-E1.

3.3.2 Quality Control Representative. The Quality Control Representative shall implement and maintain full compliance with the Quality Control Plan (QCP) though out the contract period.

3.3.3 Quality Control Plan. The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS.

The QCP must be forwarded to and accepted by the KO and COR within ten (10) calendar days after contract award and within five (5) calendar days after changes are made thereafter. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The Contractor shall perform and document daily sampling surveillance of the facilities, document deficiencies and corrective action taken. The Contractor shall provide quality control inspection report, on a daily basis, to the COR. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies;

procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

3.3.4 Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor shall provide each employee with an identification (ID) badge. Personnel shall wear the ID badge at all times when performing work under this contract. ID badges shall be worn in a conspicuous place except when safety or health reasons prohibit such placement.

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3.3.5 Contractor Personnel Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employee providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security.

The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation.

3.3.6 Organizational Conflict of Interest. Contractor and sub-Contractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

4.0 Safety.

4.1 Contractor Compliance. The Contractor and its sub-contractors shall comply with Public Law 91-596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the Contractor’s safety and health program. Hand held cell phone usage and texting are not authorized while driving on the installation. Vehicle operators and passengers are required to wear seat belts at all times while driving on the installation.

4.2 Mishap Notification and Investigation. The Contractor and its sub-contractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The Contractor shall notify (via telephone) the Contracting Officer, the Contracting Officers Representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the Contractor will in-turn notify the Garrison Safety Office. Contractor

P a g e 10 | 29 notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the Contracting Officer, the Contracting Officer’s Representative, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the Contractor and the sub- contractors shall cooperate fully and assist the Government personnel until the investigation is complete.

4.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for COR/ACOR approval of each product to be used, ten (10) calendar days after award and five (5) calendars days prior to new products used. Once products are approved for use, the Contractor shall provide each facility manager a copy of the SDS that will be located where products are stored prior to start of full contract performance. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

4.4 Immunizations. The Tetanus, Diphtheria, Pertussis Vaccine for Adults (Tdap) immunization is strongly recommended by the Occupational Health Office for all personnel assigned to perform custodial service at all Child Care Facilities. The Contractor shall assume oversight and tracking of the Tdap immunization.

5.0 Government Furnished Property and Services.

5.1 Services.

5.1.1 Dumpster Service. The Government will provide industrial dumpsters at established locations on the installation.

5.1.2 Entry and Escort Service. The building facility POC will arrange for entry and escort service, when required into secure locations on the installation. Cameras and wireless communication devices, such as cellular phones, pagers and laptop computers may be prohibited in secure areas.

5.2. Facilities. The Government will provide janitor closet space on a case by case basis (per facility) as available. All janitor closet space used by the Contractor shall be kept clean and free of trash and debris. Custodial contractor shall be responsible for cleaning janitor’s sinks and mop sinks after each use. Contractor shall comply with

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HAZCOM Program which requires the Contractor’s chemicals and supplies be stored in a locked container where Government employees have shared access to the janitor’s closet.

5.3 Utilities. The Government will furnish water and electricity from existing fixtures and outlets at no cost to the Contractor. The Government shall educate the contractor of Installation Energy Conservation Program and Contractor shall instruct employees of these conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning equipment and tools.

No other Government furnished items will be provided for use by the Contractor in the performance of this contract.

5.4 Supplies. The Government shall furnish paper products for restroom supplies to the Contractor in accordance with Paragraph 6.3.7 all other contractor furnished supplies shall be in accordance with Paragraph 6.3.8. Contractor shall coordinate with the COR and building POC to identify area paper products shall be stored at each facility.

6.0 Specific Tasks.

6.1 Description of Services. The Contractor shall provide all personnel, equipment, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform custodial services as defined in this Performance Work Statement and Performance Requirements Summary (PRS). The Contractor shall provide all supplies necessary to perform custodial services except as identified in para

5.4 of this PWS.

6.2 Scope. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Custodial Cleaning Standards and Frequencies, located in TE-B1, B2, and B3 in order to meet the requirements of this PWS. The Government reserves the right to increase or decrease the frequency of service within the expressed minimum and maximum quantities of this contract. The three (3) levels of custodial service include the following:

a. Capability I - Enhance Service (Child Care and Youth Facilities)

b. Capability II - Standard Service (Physical Fitness Facilities)

c. Capability III - Basic Service (Administrative/Warehouse/Other Facilities)

The Contractor shall provide restroom/locker rooms cleaning services, cleaning services for all Capability Levels (enhance, standard, and basic), periodic cleaning services, emergency cleaning services, special cleaning services, bio-hazard cleaning services, Maple Wood Floor Refinishing services, and initial, annual/semi-annual/quarterly cleaning services. The Government reserves the right to increase or decrease the frequency of services within the expressed minimum and maximum quantities of this contract. Drawings (floor plans) of facilities with the specific areas to be cleaned and

P a g e 12 | 29 approximate square footages are located in TE-D. Bio-hazard, emergency and special cleaning services areas shall be identified upon request of services.

6.2.1 Contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall comply with fragrance free policy in facilities identified as fragrance free. The Contractor shall submit a list indicating the name of the manufacture, brand name, intended use of each of the products and the SDS used in the performance of requirements of the PWS, IAW 29 CFR 1910.1200. SDS shall be provided within ten (10) calendar days from the date of award for approval by the KO or the COR. Contractor shall use low noise vacuum cleaners with HEPA filters. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute at http://www.carpet-rug.org/vacuums.html. Contactor shall submit a list of vacuum cleaners used in the performance of this contract at the Post Award Conference and upon request of the Government at any time during the performance of the contract.

6.2.2 Initial Cleaning. The Contractor shall provide an initial deep cleaning of the floor plan specifications which include, but are not limited to, removing build-up calcium deposits, cleaning and sealing floor grout, stripping/waxing hard floors and shampooing carpet. Initial cleaning shall be completed within one hundred and eighty

(180) days from the date of the award. Facilities added to the contract shall receive initial cleaning services within fourteen (14) days with the exception of newly constructed facilities. The Contractor shall begin the cleaning frequency schedule while conducting the initial and subsequently the periodic cleaning of all facilities.

6.2.3 Changes. The Government reserves the right to add to, remove from or return facilities to the workload data, TE-A1, A2, A3 and A4. Changes occur when facilities are under renovation, scheduled for demolition or closed for any reason where custodial services are no longer required. When removed or added changes occur to the workload data, the Government shall notify the Contractor based on facility, square footage, floor type, and capability level. The following computation shall be used: Total Square Footage of the area added, deleted or suspended, multiplied by the Square Footage Rate = Total Dollar Amount of the area added, deleted or suspended.

Changes within the scope of the contract will comply with FAR clause 52.212(c).

6.2.4 Cost Tracking. The Contractor shall develop a cost tracking worksheet to track monthly changes in square footage and provide to the COR for concurrence.

6.3 Restrooms/Locker Room Cleaning Services (Capability Levels I, II, & III).

6.3.1 Clean and Disinfect. Clean and disinfect all surfaces of mirrors, sinks toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, steam rooms, benches, partitions, doors, walls, stall doors, entry doors (including kick plates, handle, ventilation grates, metal guards), P a g e 13 | 29 http://www.carpet-rug.org/vacuums.html and other such surfaces shall be cleaned and disinfected using germicidal agent and free from water and scale deposits, soil, streaks and other removable matter.

Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge free, stain free and dusted to prevent accumulation of lint. Vents (within seven (7) feet of the floor) shall be clean. Walls and grout shall be free of all film, spots, dust, and detergent buildup.

6.3.2 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR along with the completed project work list not later than the 5th day of each month.

6.3.3 Floor Care. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue or any evidence of soil, stain, film or standing water. Baseboards, corners and grout shall also be cleaned.

Moveable items (defined as fifty (50) pounds or less) shall be tilted or moved to sweep and damp mop underneath. All items moved shall be placed in their original location once floor is dry and cleaning has been completed.

6.3.4. Dusting. Dusting in restrooms, adjacent sitting rooms, and locker rooms includes surfaces within seven (7) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately seven (7) feet up to ten (10) feet. Surfaces include, but are not limited to, items such as tables, shelving, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, door frames, fire strobes, annunciators, etc. Fire sprinkler heads shall not be dusted as part of this contract.

6.3.5. Polishing. All brass plates, chrome faucets, stainless steel and flush-o-meters shall be polished and left with a uniformed glossy appearance.

6.3.6. Remove Trash. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Contractor shall dispose of all trash in the nearest outside trash collection container. The Contractor will ensure that no spillage of fluid or trash remain behind. Boxes, cans and paper placed near trash receptacles and marked “TRASH” shall be removed. Trash receptacles shall be left clean, free of foreign matter, free of odors, appropriate sized liners replaced and returned to their initial location. The Contractor shall provide appropriately sized liners for trash receptacles. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

6.3.7. Government Furnished Supplies. The Government shall provide paper products for restroom spaces to include toilet paper, paper towels, and toilet seat P a g e 14 | 29 protectors. The Contractor shall coordinate with COR and building POC to identify location of stored supplies at each facility.

6.3.8. Contractor Furnished Supplies. The Contractor shall provide restroom supplies to include liquid soap for wall mounted liquid dispensers, sanitary napkin liners, and trash can liners. The Contractor shall only purchase and furnish items approved by the KO/COR prior to use.

6.3.9 Restocking/Resupplying Restroom Supplies. The Contractor shall be responsible for resupplying all dispensers within the restroom spaces to include liquid soap for wall mounted liquid dispensers, sanitary napkin liners, trash can liners, toilet tissue, paper towels, and toilet seat protectors. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next scheduled date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government.

6.4 Cleaning Services (Capability Levels I, II, & III).

6.4.1 Clean Drinking Fountains. The Contractor shall clean and disinfect with approved disinfectant all porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, rust, hard water deposits, dust and other obvious soil.

No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

6.4.2. Remove Trash. All trash containers shall be emptied and trash disposed of in the nearest outside trash collection container. The Contractor will ensure that no spillage of fluid or trash remain behind. Boxes, cans and paper placed near trash receptacles and marked “TRASH” shall be removed. Trash receptacles shall be left clean, appropriately sized liners replaced, free of foreign matter, free of odors and returned to their initial location. The Contractor shall provide appropriately sized liners for trash receptacles.

6.4.3. Clean Floor Surfaces. The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. To include stairways, landings, risers, riser entrances, vestibules, lobbies and all walking surfaces. Moveable items (defined as fifty (50) pounds or less, i.e., chairs, trash receptacles and any easily movable item) shall be tilted or moved to access the floor surface to sweep, damp mop or vacuum underneath those items. Moved items shall be returned to their original position after cleaning. Baseboards, corners and wall/floor edges shall also be clean.

6.4.4. Clean Non-Carpeted Floor Surfaces. May include Vinyl, Ceramic, Wood, Concrete, etc. Clean all non-carpeted floor surfaces by a combination of sweeping and dust mopping. Floor surfaces, including baseboards, shall be free from litter, dust debris, scuff marks, heel marks and other stains and discoloration. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, P a g e 15 | 29 stain, film, or standing water. Maple wood flooring shall be cleaned in accordance with Manufacturer’s recommendations.

6.4.5. Vacuum Cleaning. Carpeted areas, to include area and throw rugs, shall be free of all visible dirt, debris, dust, litter and any other foreign matter. Remove all spots and stains with a carpet manufacturers approved method. Stains and spots shall be removed during each service. All tears, burns, and raveling shall be brought to the attention of the COR. Contractor shall use low noise vacuum cleaners with HEPA filters. Contactor shall submit a list of vacuum cleaners used in the performance of this contract at the Post Award Conference and upon request of the Government at any time during the performance of the contract.

6.4.6. Vacuum (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above. Area and throw rugs shall be moved in order to clean hard floor or carpet underneath and returned to the original position.

6.4.7 Floor (Walk Off) Mats. The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter.

Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

6.4.8. Wet Mop. Damp or wet mop non-carpeted floors to include entrances, vestibules, lobbies, stairways, landings and risers. Contractor shall mop underneath easily removable items. The floor shall have a uniform appearance with no streaks, swirl marks, detergent residue or any evidence of soil, stains, film debris or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, trash receptacles or mop strands remaining in the area. Maple wood flooring shall be cleaned in accordance with Manufacturer’s recommendations.

6.4.9. Dry Buff, Spray Buff. Spray and buff all non-carpeted floor surfaces. Floors shall have a uniform glossy appearance without streaks, water spots, dull film, dirty mop water residue, scuff marks and other debris.

6.4.10 Clean Stairway and Entry. Floor surfaces shall be cleaned in accordance with paragraph 6.4.3 through 6.4.5 as appropriate for floor covering to include stair guards, handrails and baseboards.

6.4.11 Clean Interior Glass/Mirrors. Clean all interior glass, glass in doors, partitions, walls, display cases, mirrors and directory boards. Glass and mirrors shall have a clean, uniform appearance, be free of streaks, smudges, fingerprints, marks and other foreign residue.

6.4.12 Clean Surfaces. Spot cleaning includes removing and cleaning smudges, fingerprints, marks, streaks, spills, etc., from all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, P a g e 16 | 29 fixtures, cribs and high chairs. Light fixtures easily accessible and within seven (7) feet height shall be spot cleaned. Surfaces shall have a clean, uniform appearance, free of streaks, spots and other evidence of soil.

6.4.13 General Dusting. Regular dusting includes surfaces within seven (7) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately seven (7) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, ledges, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

6.4.13.1 Light Dusting, Low. Low dusting, (under seven (7) feet). The Contractor shall dust all vertical and horizontal surfaces. Example of surfaces as indicated in Paragraph 6.4.13. The Contractor shall not dust personal items or electronic items.

6.4.13.2 Heavy Dusting, High. Heavy dusting (over seven (7) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes and equipment to include vending machines and other material. The Contractor shall not dust personal items or electronic items.

6.5 Child, Youth and School Services (CYS) (Capability Level I)

6.5.1 Child Development Center (CDC) and Youth Centers. Designated facilities shall be maintained IAW AR 608-10. Caliber of the cleaning service for Child Development Services facilities shall be hospital-grade quality. The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day.

6.5.2 Supplies and Solutions. The Contractor shall store all solutions, chemicals and other potential dangerous products (except bleach water) in their original and labeled container. The Contractor shall store all cleaning supplies (trash, mops, brooms and cleaning buckets, etc.) The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times.

6.5.3 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure the cleaning products are suitable for use in a child care environment.

The products not permitted will include warnings not suitable for use in areas occupied by children. Chemical air fresheners are not permitted. Cleaning products for use in the CYS facilities shall be provided to the KO or COR for approval by local preventative medicine manager.

6.5.4 Cleaning and Sanitizing. The Contractor shall use a cleaner, disinfectant or water solution of chlorine bleach and water in child care centers. Any water and cleaning solution in buckets or open containers shall be replaced prior to each use.

6.6 Periodic Cleaning. See TE-B1, B2 and B3 for standards and frequencies.

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6.6.1 Clean/Shampoo Carpets. All carpet flooring shall be cleaned in accordance with industry customary commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items.

Chairs, trash receptacles and other items shall be moved to clean the carpet underneath and returned to their original location.

6.6.2 Strip, Scrub, Seal and Wax Floor. Strip, scrub, seal, and wax floors, as necessary, to maintain a uniform glossy appearance free from dirt, debris, dust, scuff marks, discoloration and other foreign matter. Contractor shall meet the requirements of commercial practices to include the application of a non-skid commercial wax.

Baseboards, corners, and wall/floor edges shall be clean. All solutions shall be removed from baseboards, furniture, trash receptacles, etc. The Contractor shall move chairs, trash receptacles, and other movable items to maintain floor underneath and return to their original location.

6.6.3. Clean Interior Windows/Screens/Blinds. Clean all glass surfaces, frames, casings, and sills to remove all traces of film, dirt, smudges, water and other foreign matter. Remove and clean all interior screens. Clean window blinds to remove all traces of dirt, dust, lint and stains. Contractor shall make every effort to prevent damage when cleaning blinds. Notify the Government when condition of the blinds is likely to cause damage.

6.6.4. Clean Exterior Window/Screens (Basement and 1st Floor Only). Clean all glass surfaces, frames, casing, and sills. Remove all traces of film, dirt, smudges, water and other foreign matter.

6.6.5. Regular Dusting/High Dusting. Regular dusting includes surfaces within seven (7) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately seven (7) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

6.6.6. Schedule of Periodic Cleaning. All periodic cleaning schedules shall be submitted to the COR within ten (10) calendar days prior to the first day of the scheduled month of cleaning.