Annex D to OPORD 18-011_PWS-PTA Custodial_rev.1.1_DRAFT.docx

Attachment 01

Custodial Services

For

Pohakuloa Training Area (PTA)

27 November 2017 Version 1.1

Table of Contents

Annex D (CLS 402 Custodial Services) to OPORD 18-011: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

1.0 General Information.

1.1 Overview. The Contractor shall provide Custodial Services on Pohakuloa Training Area. The work and frequency is defined in TE-01, as well as paragraph 2. The work includes, but are not limited to the following; cleaning restrooms and kitchens, removing trash and emptying recycle bins, cleaning windows, vacuuming and spot cleaning carpet, sweeping and mopping floors, buffing, dusting, scrubbing walls, cleaning upholstered furniture, and other associated work as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

2.0 Description of Services.

2.1 Scope. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Capability Levels table, located in paragraph 3.0, in order to meet the requirements of this PWS. The three (3) levels of custodial service include the following:

a. Enhanced Service

b. Standard Service

c. Basic Service

Child care and youth services facilities shall receive Enhanced Service. Fitness centers shall receive Standard Service. For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service. The offices, classrooms, and latrines located within warehouses shall receive Basic Service.

Estimated square footages are established in TE 01. Facility drawings of areas cleaned are established in TE 03. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.2 Special Event Cleaning. The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the Contracting Officer (KO). These events include, but are not limited to, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO will notify the Contractor of the requirements as soon as it is known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event.

2.3 Facility Cleanings. The Contractor shall clean accessible floor surfaces. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

2.4 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean.

2.4.1 Spray and Buff. The Contractor shall spray and buff all floors receiving floor maintenance.

2.4.2 Stripping/Finishing. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid as directed by the COR/ACOR. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service.

2.5 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org).

2.5.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above.

2.5.2 Annual Carpet Cleaning and Shampooing. The Contractor shall clean carpets using an extractor approved by the Carpet and Rug Institute (http://www.carpet-rug.org) with a GOLD rating. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standard commercial practice. The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the COR/ACOR. A heavy-duty spot remover, approved by the Carpet and Rug Institutes with a GOLD rating, may be required in heavily soiled areas. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

2.5.3 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

2.6 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

2.7 Stairways/Elevators/Handicap Lifts. The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance.

2.8 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners as needed.

2.8.1 Recycle Collection and Removal. The Contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins located at each office. The Contractor shall dispose of the collected paper to the nearest recycle dumpster located outside at each building.

2.9 Restrooms/Toilet Areas/Locker Rooms.

2.9.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

2.9.2 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list not later than the 10th day of each month.

2.9.3 Floor Care. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices.

2.9.4 Supplies Restockage. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

2.9.4.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

2.9.5 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

2.9.6 Drinking Fountains. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

Performance Standards

a) STD: Restroom is free of dirt, dust, spots, streaks, bugs, and all foreign residue AQL: No more than two (2) valid customer complaints per month.

Deliverables A001 Cleaning Schedule

2.11 Dusting. Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

2.11.1 Light Dusting, Low (under six (6) feet). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

2.11.2 Heavy Dusting, Low (over six (6) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.

Performance Standards

a) STD: Free of dirt, dust, spots, streaks, bugs, and all foreign residue AQL: No more than eight (8) valid customer complaints per month.

Deliverables A001 Cleaning Schedule

2.12 Interior Glass. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

2.13 Windows (exterior/interior). Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

2.14 The Contractor shall provide Annual cleaning (A) for All (restroom, and General areas).

Restroom and General cleaning includes Annual (A) cleaning. Technical Exhibit #1 indicates whether a building receives Annual or Semi-Annual cleaning.

2.14.1 RESTROOMS.

Strip, Scrub, Seal, and Wax Floors. Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. Note, some new types of linoleum tile do not get stripped, but freshly waxed/sealed.

2.14.2 GENERAL AREAS.

Clean/Extraction of Carpets. All carpets shall be cleaned with extraction method. A heavy-duty spot remover may be required in heavily soiled areas. After extraction, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

2.14.3 Clean All Surfaces. Clean all surfaces to include but not limited to air conditioning grills and vents, lighting, walls, doors. The maximum height is 15 feet.

2.14.4 After Annual Cleaning, the Contractor shall submit a Work Report showing all work accomplished by building number and dates. The COR has one week to check all work and request re-work if work is not satisfactory. If re-work is required, the Contractor shall resubmit the Work Report until all cleaning is satisfactory.

Performance Standards

a) STD: Free of dirt, dust, spots, streaks, bugs, and all foreign residue AQL: No more than two (2) valid customer complaints per month.

Deliverables A001 Cleaning Schedule and Work Report.

2.15 The Contractor shall provide emergency cleaning for all areas as specified.

EMERGENCY CLEANING. Emergency cleaning is defined as requirements that must be addressed quickly to remedy dangerous or unhealthy situations, prevent damage to facility, and/or prevent interference with mission accomplishment. Examples include non-toxic spills, leaks, drain/toilet overflows, etc. Events creating the requirement may include a storm, broken or overflowing pipes, illness etc. Work shall include debris removal, extraction, removal and cleanup of liquids on interior floors and when necessary will include the use of air blowers and dehumidifiers. Cleaning may include removal of water, blood and other body fluids, fecal material, paper, rust flakes, and any solid material. Facilities not listed in TE #01 are authorized to receive emergency cleaning.

Emergency Cleaning Response. Upon notification, the Contractor shall respond and begin emergency work within two (2) hour of notification during normal duty hours, and within four (4) hours during non-duty hours. Pricing will be negotiated on a case-by-case basis as soon as practicable and subsequently invoiced against CLINs 0010, 1010, 2010, 3010 and 4010.

2.15.1 The Contractor shall provide One-Time/Emergency cleaning for all areas as specified.

ONE-TIME / EMERGENCY CLEANING. One-Time cleaning is defined as requirements that are non-recurring in nature. An example of this requirement may include but are not limited to; preparation of building occupancy. Facilities not listed in TE #01 are authorized to receive one-time cleaning.

Contractor shall provide pricing which will be negotiated on a case-by-case basis and subsequently invoiced against CLINs 0010, 1010, 2010, 3010 and 4010. After negotiation, the Contracting Officer will notify the contractor to begin work. Upon notification, the Contractor shall respond and begin work within three (3) work days.

Performance Standards

a) STD: Free of water, dirt, dust, spots, streaks, bugs, and all foreign residue AQL: 100% for each occurrence

3.0 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (KO) immediately.

3.1 Business Relations

The Contractor shall partner with the Government to resolve all issues and conflicts in a timely and expeditious manner.

3.2 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

3.2.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Pohakuloa Training Area, Island of Hawaii and the contractor's corporate offices.

3.2.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

3.2.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

3.3 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

3.4 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

The Contractor shall provide the necessary resources to manage, perform, and administer the contract.

3.5 Location and Hours of Work

Accomplishment of the results contained in this PWS requires work at Pohakuloa Training Area, Island of Hawaii only. Normal workdays are Monday through Friday except US Federal Holidays.

Core hours of operations are Monday through Friday, excluding Federal holidays, 7:30 a.m. to 4:00 p.m., with some areas requiring earlier or later service hours.

Annual cleaning services shall be performed Saturday and Sunday, or non-work days of building occupants, and shall be coordinated with the building POC. The annual cleaning schedule shall indicate the building number, date, time frame of cleaning. The contractor shall submit this annual cleaning schedule to the COR for approval at least 2 weeks in advance. The contractor shall submit a cleaning schedule to the COR for approval within three (3) work days after date of contract award. The cleaning schedule shall indicate the cleaning days/dates by types of service for the week, month, quarter, and shall include building number, date, time frame, and frequency. Notification of any change to the schedule shall be approved by the COR at least seven (7) calendar days prior to the schedule change.

In the event the contractor is required to change a cleaning date due to a Government unscheduled event, the COR will notify the contractor at least one (1) workday prior to the date the event is expected to occur.

3.5.1 Emergency

Emergency requirements may be performed Monday to Sunday. Government will allow contractor to work before and after the normal working hours of 7:30 a.m. 4:00 p.m., and on weekends and Federal Holidays upon approval from the Contracting Officer (KO).

4 Special Requirements Restricted Buildings.

If security increases, or situations arise, some areas may be classified as RESTRICTED. At present, no areas are classified as restricted. The list of restricted areas is subjected to changes within the life of this contract.

All contract personnel working in the Restricted areas shall be U.S. citizens and will be escorted by Government personnel at all times.

The Contractor should anticipate some delays with entry into these buildings. All personnel shall report to the Building Facility Manager for clearance and signed into the security log. The Contractor and their personnel may be subject to search upon entering and exiting the work areas. Cameras are prohibited inside the secure areas and security personnel are authorized to apprehend and confiscate any unauthorized film, sketches, diagrams, etc., being removed or taken into the area. Cameras and wireless communication devices, such as cellular telephones, pagers and laptop computers are prohibited inside the secured areas.

4.1 ANTI-TERRORISM (AT) AND OPERATIONAL SECURITY (OPSEC)

Level I Antiterrorism (AT) Standards SEE RCO-HI LOCAL CLAUSES, SAFETY/INSTALLATION RULES, 52.242-5001DOD LEVEL I ANTITERRORISM (AT) STANDARDS.

ACCESS TO ARMY INSTALLATIONS PERSONNEL and VEHICLES

SEE RCO-HI LOCAL CLAUSES, SAFETY/INSTALLATION RULES 52.242-5000 ACCESS TO ARMY INSTALLATIONS-PERSONNEL AND VEHICLES

4.1.1 IWATCH TRAINING

IWatch Training. IWATCH within the Army is a nation-wide modern version of a neighborhood watch program focused on the threat of terrorist activity. It is an antiterrorism awareness program that the contractor’s workforce, while on Army installations, must all be familiar with to promote and enhance reporting suspicious activity or behavior. The program has two elements: “passive” and “active.” The passive element is an individual’s situational awareness of his or her surroundings. The active element of Iwatch involves individuals taking action to report suspicious behavior or activities to law enforcement for more investigation.

Contractor personnel, to include subcontractors, performing on or within an Army controlled facility, area or on an Army installation are required to brief and train their personnel on the Iwatch program for that area, facility or installation. Training standards will be provided by the COR with 5 calendar days of contract award. Contractor personnel are train all personnel within 30 days of award or within 30 days of a hiring action. Contractors are to report training to the COR within 45 days of contract award or a hiring action.

LEVEL I ANTITERRORISM (AT) STANDARDS

(a) Pursuant to Department of Defense Instruction Number 2000, “DoD Antiterrorism (AT) Standards,” dated October 2, 2006, each contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://jkodirect.jten.mil (Course #JS-US007-14). The contractor is responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate (s) to the Contracting Officer and the Contracting Officer’s Representative (if appointed) within five working days after contract award or prior to access to a Federally-controlled installation or information system.

(b) In the event that the automated system at https://atlevel1.dtic.mil/at is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the contracting officer or designee along with all associated cost or schedule impacts to the contract. Antiterrorism performance (Level 1 AT Awareness Training attendance and compliance) may be documented as a performance metric under the resultant contract, and be part of past performance information in support of future source selections.

4.2 SECURITY AND SAFETY

4.2.1 PTA Installation Access: Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee. In addition, Contractor shall follow PTA Installation procedures as required by the Provost Marshall's Office for securing Contractor personnel identification cards and vehicle passes for performing work on the installations (See TE#4 PTA Installation Access Pass Form).

4.2.2 Display of ID Badges: All Contractor personnel shall wear the ID Badge OR PTA Access Pass at all times when performing work under this contract at a Government site. Each Contractor employee shall wear the ID badge in a conspicuous place on the front of the exterior clothing and above the waist.

4.2.3 Investigative Background Checks: Contractor shall provide Investigative Background Checks on all employees that apply for a PTA Installation Access Pass. Background check is done at https.//ecrim/ehawaii/gov. A $5 charge is the minimum charged by ecrim, if no record is found. This background check will determine eligibility for a PTA Installation Access Pass. PTA Police reserve the right to deny access to any individual.

4.2.4 Limited Access to PTA: Contractor personnel ONLY are permitted access to government facilities. Contractor shall ensure all personnel and vehicles are identifiable with nametags and signs.

4.2.5 Keys: Keys, if provided to contractor, shall remain in the possession of contractor personnel at all times.

4.2.6 Speed Limit: Speed limits are strictly enforced at PTA. Tickets can require an appearance at Federal Court on Oahu and are the responsibility of the contractor or contractor personnel, and in no way are the responsibility of the Government.

4.2.7 Visitor Group Security Agreement: The contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract or Task Order. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

4.2.8 Display of ID Badges. All Contractor personnel shall wear the PTA Access ID badge at all times when performing work under this contract.

4.2.9 Appearance of Personnel. The Contractor shall ensure that contract personnel present a neat and professional appearance at all times. Contractor personnel performing work under this contract shall wear as outer wear a shirt or vest with the company name.

4.2.10 PTA Unexploded Ordinance Briefing

D-30 USARHAW REG 210-6 Contractor shall schedule with PTA Range Control a Safety Brief prior to initiation of work. Contractor shall schedule through RDH Scheduling Office 30 days prior to the desired briefing date. PTA Operations 969-2427/2428. All contractor personnel who require PTA access passes are required to have this briefing.

4.2.11 PTA Hazardous Materials Briefing

Contractor shall schedule with PTA Hazardous Materials a Safety Brief prior to initiation of work. Contractor shall schedule through David McBride at 808-430-5613, 30 days prior to the desired briefing date. All contractor personnel who require PTA access passes are required to have this briefing.

4.3 Government Furnished Utilities

The Government will furnish water and electricity from existing fixtures and outlets at no cost to the Contractor. The Contractor shall conserve electricity and water. No other labor, equipment, supplies, materials, transportation, or storage areas will be furnished by the Government, unless stated otherwise in the contract document.

5 Deliverables

5.1 Cleaning Schedule. The cleaning schedule shall indicate the cleaning dates by types of service for the month, and shall include building number, date, time frame, and frequency. Notification of any change to the schedule shall be approved by the COR at least seven (7) calendar days prior to the schedule change.

5.2 CONTRACTOR MANPOWER REPORTING (CMR).

The Contractor shall provide data entry for Contractor's Manpower Reporting. The CMRA is a business process that is mandatory by the Army as a means for collecting information on contracts that provide services to the Department of the Army. Contractors are required to register and report information via the CMRA website located at https://www.ecmra.mil/Default.aspx. Additional information such as links to user guides, frequently asked question and help desk information is available via the CMRA website.

For this requirements type contract, reporting is required for each task order issued, and shall be entered via the CMRA website. Completed report(s) may be submitted at any time after a completion of each task/delivery order but no later than Oct 30 of each year. Data must be accurate and complete and shall be reported separately for each fiscal year that falls within the period of performance. The Federal Government's Fiscal Year is Oct 1 through September 30.

Performance Standards

a) STD: Reports are completed within contract specifications.

AQL: 100%

Deliverables A002 Completed Report.

5.3 The Contractor shall provide a Quality Control Plan.

The contractor shall develop a quality control plan (QCP) and implement a quality control program to satisfy the specific requirements of the contract. The QCP shall initially identify potential problem areas and evolve, over the life of the contract, to incorporate additional problem areas. A copy of the QCP shall be provided to the KO and COR within 5 work days after award. The contractor shall update the QCP as required and provide copies to the KO and COR for each month to be submitted no later than the 4th working day of the next month.

The Contractor must have in place a Quality Control Plan (QCP) as a weekly and monthly system to ensure quality of work remains high throughout the duration of the contract. In addition to regular cleaning, problem areas will be identified and added through the life of the contract. The contractor shall update the QCP as required. The QCP is due to the COR within 5 working days after the award of this contract. The QCP from the previous month(s) shall be provided to the COR no later than the 4th working day of the next month.

Performance Standards

a) STD: Timeliness: by the 4th working day of the next month.

AQL: 100%

Deliverables A003 Quality Control Plan.

6 Related Documents

Technical Exhibits TE-1: Facilities, Square Footage, and Frequency of Cleaning.

TE-2: PTA Access Pass application and SOP.

TE-3: Maps General Site Plans. (Available after award)

Performance Requirement Summary (PRS)

AQL: No more than two (2) valid customer complaints per month.

AQL: 100% for each occurrence

AQL: 100% for each occurrence

AQL: 100%

AQL: 100%