1_PWS_-_Newcomers_Orientation_Cultural_AdaptationTour_22_Feb_2017.pdf

Performance Work Statement United States Army Garrison, Hawaii (USAG-HI)

Army Community Service (ACS) Newcomer’s Orientation Cultural Adaptation Tour Services

22 February 2017

1. Background: USAG-HI ACS provides quality support programs, services, and various training and education to soldiers, families, civilians, and retirees stationed on Oahu. The ACS program is a community-oriented, social service program designed to assist the commander by identifying emerging social problems, and to assist soldiers and their families through programs and services designed to meet individual and community needs. USAG-HI ACS has been providing circle the island tour guide services to military personnel and their family members as a Newcomer’s Orientation Cultural Adaption Program located at Schofield Barracks since 2008. The guided island tour allows for new personnel and family members an opportunity to visit, learn Hawaiian culture, and view various locations on the Island of Oahu, Hawaii.

2. Scope: The contractor shall furnish labor, materials, supplies, equipment, and transportation to provide tour guide services for USAG-HI ACS at Schofield Barracks, Hawaii. Contractor will offer guided tour to ACS eligible patrons (newly arrived Army military and civilian personnel, and their Family members) stationed at Schofield Barracks, Fort Shafter, Tripler and Wheeler Army Airfield. The tour will be normally scheduled twice a month (See Appendix 1 for tour schedule dates), and will originate from Schofield Barracks to points of interest on the Island of Oahu as identified at Appendix 2 on the Government approved tour route. This tour is the Newcomer’s Orientation Cultural Adaptation Tour offered by USAG-HI ACS. The contractor shall provide tour guide services with a Hawaii State Tour Driver/Guide certified personnel.

3. General Requirements:

a. Schedule. Tour dates will be provided by USAG-HI ACS, changes will be coordinated the contractor. Normally, tour services will be provided two (2) times per month, on a Saturday. USAG-HI ACS will maintain registration procedures for the tour, the Contracting Officer Representative (COR) will notify the contractor two (2) working days prior to scheduled tour for the number of patrons, reserve motor coach(s) for tour.

A list of tour dates are attached as Appendix 1. USAG-HI ACS staff members may accompany the tour.

b. Time. Contractor motor coach shall arrive at the Army Community Service Center, 2091 Kolekole Ave, Schofield Barracks, Hawaii with sufficient time to load passengers and depart by 8:00 a.m. The tour should conclude and return by approximately 4:00 p.m.

c. Contractor shall provide a tour itinerary including the route the tour will take on their quote, and identify significant locations, famous sites, and popular things to do in Hawaii. See Appendix 2 for the required points of interest tour destinations. The driver/tour guide shall identify and point out amenities available (shopping malls, large retail stores, restaurants, theaters, schools, libraries, etc.) in each community along the tour route. Any changes to the tour itinerary or route will have to be approved by the Government.

d. Special Qualifications. Driver hired under this contract will be required to have a valid operator’s license with Commercial Driver’s License (CDL) certification. The license must also be coded for passenger operation and Air Brakes Certification. The Contractor must present documentation reflecting the qualifications of each operator to the Government. Furthermore, drivers shall be trained and able to provide personal assistance with loading and unloading of passengers, if required. Driver will be experienced in operating their assigned vehicle and thoroughly knowledgeable of federal and state laws, rules of the road, and safety methods involved with transporting passengers in a passenger vehicle. Tour Driver must have a minimum of three (3) years’ work experience.

e. Driver shall be highly familiar with route to the designations as identified in the tour itinerary, knowledgeable, and able to provide the correct pronunciation and meaning of amenities with Hawaiian names. The driver/tour guide shall blend the information with the history and culture of Hawaii in a positive manner.

f. Driver/tour guide shall be Hawaii State certified. See http://www.hawaiitourismauthority.org/news/articles/tour-drive-and-guide-certification-course/

g. Safety. The Contractor shall provide for the safety and well-being of all passengers in the performance of this contract.

h. Equipment. An orientation tour usually registers approximately 50 to 63 seats.

The Contractor shall provide air-conditioned motor coach with a maximum seating capability for 63 passengers. The motor coach shall be equipped with a public address system and American Disability Act (ADA) compliant to accommodate for disabled passengers. In addition, the motor coach and equipment shall not be older than five (5) years old, good working condition, and shall be clean.

i. Delays. Transportation services shall not be delayed or interrupted in favor of other contracts or unrelated conditions experienced by the Contractor, with the exception of severe weather conditions causing city-wide road closures or unsafe conditions detrimental to the safety of riders and/or designated unsafe conditions determined by hospital command staff. Additional unexcusable delays include heavy rain conditions, traffic tie-ups on-post and off-post or incidents not announced or supported by this contract command staff and as approved by the COR.

j. Inclement Weather. The COR reserves the right to cancel within 24 hours of scheduled tour, if there is inclement weather and reschedule for the following Saturday.

4. Special Provisions:

a. Quality Control. The Contractor shall employ its commercial quality control procedures in the performance of the requirement for this contract.

b. Performance Assessment. The Government will periodically evaluate the contractor’s performance, COR will provide notice to the Contractor.

c. Anti-terrorism (AT) and Operational Security (OPSEC)

(1) AT Level I training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 7 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

(2) Access and general protection/security policy and procedures.

This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

(a) For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

(3) iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. SEE 52.242-5002 IWatch Training.

(4) For contracts that require OPSEC Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

d. ACCESS TO ARMY INSTALLATIONS – PERSONNEL and VEHICLES

(1) Commercial businesses must possess and present a contractor IAP to gain entry at any access control point (ACP). Installation Access Passes are processed by the Installation Access Pass Office, Building 6508, Leilehua Golf Course.

(2) In order to obtain a contractor IAP, the contracting office representative must submit a signed and approved IAP application along with a personnel information sheet to the Installation Access Office.

Printed proof of social security numbers will need to be presented with all substantiating documents to the IAP Office. After the office has processed the paperwork (typically two days), the contractor may pick up his or her pass at the office. The contractor must bring some form of identification with proof of his or her social security number.

(3) Vendors and contractors with commercial vehicles who do business on Army installations on a regular basis can receive extended passes for individual and fleet vehicles, for periods stipulated by the COR/sponsor, by registering their vehicles at the IAP Office. Company “Multiple Operator” memorandums will be presented to IAP personnel upon requesting a vehicle IAP.

(4) The Contractor shall provide to the Contracting Officer Representative the names and Social security Numbers of individuals requiring access in performance of the contract no later than 14 days prior to start of performance. The Army Organization or Directorate for whom the contractor is working is responsible for processing the paperwork to obtain passes.

(5) The Contractor is responsible for assuring personnel required to access any installation in performance of the contract obtain the required identification. Costs for employees to travel to the Government location will be borne by the contractor. Failure to obtain required identification will not relieve the contractor from contract performance. Contractor shall be responsible for the return of identification cards upon the expiration of the contract or when an employee is no longer performing work under the contract.

(6) The Contractor will provide a list of the names of all employees and subcontractor employees who will access any Army facility in the performance of this contract. Contractor will provide written document used to verify employees and subcontractor's employees compliance with FAR 52.222-54, Employment Eligibility Verification (clause that requires contractor to do background check.) The contractor will provide written proof from the Immigration and Naturalization Service that all employees listed are approved for employment within the US.

(7) At any time contractor employees are operating contractor-owned vehicles on an Army Installation, they shall have in their possession a letter signed by a corporate officer authorizing the individual to drive the vehicle.

(8) The Contracting Officer and the Provost Marshal office shall be notified of any changes in vehicles within three business days of the change.

(9) Lost vehicle passes shall be reported immediately in order to obtain new passes. All vehicle passes issued shall be returned to the Installation Access Office upon completion of the contract, termination of an employee or discontinued use of the registered vehicles.

(10) Failure to follow the procedures outlined above may result in delays in entering Army Installations. The Government is not responsible for any adverse impact on the contractor or its operation as a result of delays due to the failure to register vehicles.

(11) Contractors operating vehicles on an Army post will not use cell phones unless used with a hands-free device. This applies to ALL personnel driving privately-owned and government vehicles on Army installations and housing areas. Failure to comply will result in the loss of on-post driving privileges:

First offense – 14 days Second offense – 30 days Third offense – 180 days

If caught driving while privileges are suspended, your privileges may be further suspended for a 5-year period.

(12) The Provost Marshall has the authority to change the above procedures without notice. Contractors shall adhere to any changes in security procedures

e. Contractor Manpower Reporting:

The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields completely using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon for the DoD organization that is receiving or benefiting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website.

5. Deliverables:

The Contractor shall provide the following deliverables as described in PWS.

Paragraph Item Name Submission Due

3d CDL License – passenger operation & air brakes certification

Spot Check, start of tour

3g Tour Driver and Guide Hawaii State Certification

2 days prior to scheduled tour date

4c(1) AT Level 1 Training Certificate 7 calendar days after contract start date

4e CMRA Every Year NLT 31th October

6. Performance Requirement Summary (PRS)

Statements Standards/AQLs Incentive/Remedy 3(a), 3(b), 3(c)

Scheduled Tour Itinerary

Adherence to Tour Itinerary from Start time to End time.

AQL: 90%

Performance evaluation rating/ Apply corrective measure for the next scheduled tour

3. & 4. Deliverable

Submission Submit deliverables on time.

AQL: 100%

Performance evaluation rating/ correct or resubmit deliverable

4e. Contractor shall input labor hours expended per each Delivery Order into Contract Manpower Reporting Assessment Website by 31October.

a) 100% of man-hours are reported into CMRA for each delivery order from 1 Oct through 30 Sept of the previous contract year.

AQL: 100%

Performance evaluation rating/ Correct or resubmit deliverable

Appendices:

1. Tour Scheduled Dates

2. Required Points of Interest

Appendix 1 Newcomer’s Orientation Cultural Adaptation Tour Services

Tour Scheduled Dates

Base Year (2017 – 2018)

September 30th October 14th & 28th November 11th & 25th December 9th & 16th January 13th & 27th February 10th & 24th March 10th & 24th April 14th & 28th May 12th & 26th June 9th & 23rd July 14th, 21st & 28th August 11th & 25th

Option Year 1 (2018 – 2019)

September 8th & 22th October 13th & 27th November 10th & 24th December 15th January 12th & 26th February 9th & 23th March 9th & 23th April 13th & 27th May 11th & 25th June 8th & 22th July 13th, 20th & 27th August 10th & 24th

Option Year 2 (2019 – 2020)

September 14th & 28th October 14th & 28th November 9th & 23th December 14th January 11th & 25th February 8th & 22th

March 14th & 28th April 11th & 25th May 9th & 23th June 13th & 27rd

July 11th, 18th & 25th August 8th & 22th

Option Year 3 (2020 – 2021)

September 12th & 26th October 11th & 24th November 14th & 28th December 19th January 9th & 23th February 13th & 27th March 13th & 27th April 10th & 24th May 8th & 22th June 12th & 26rd

July 10th, 17th & 24th August 14h & 28th

Option Year 4 (2021 – 2022)

September 11th & 25th October 9th & 23th November 13th & 27th December 11th January 8th & 22th February 12th & 26th March 12th & 26th April 9th & 23th May 14th & 28th June 9th & 25rd

July 9th, 16th & 23th August 13th & 27th

Appendix 2 Newcomer’s Orientation Cultural Adaptation Tour Services

Required Points of Interest

Wahiawa Town (points of interest/community information) Haleiwa/Waialua Town (points of interest/community information) North of Island (points of interest/community information) North East (points of interest/community information) East (points of interest/community information) Tropical Nut Farm (points of interest/comfort stop) Kaneohe Kailua Likelike

Honolulu (points of interest/community information)

Bishop Museum Punchbowl (Cemetery of the

Pacific) State Capitol Internal Flame Washington Place Iolani Palace Kamehameha Statue (point of interest stop)

Ala Moana Shopping Center (Lunch/comfort stop)

South (Points of interest/community information)

Hale Koa Hotel Fort DeRussey Army Museum Waikiki Diamond Head Kahala Hawaii Kai Hanamua Bay (point of interest/comfort stop) Halona Blowhole Sandy Beach Makapu’u Point (Lighthouse)

Makapu’u Beach Sea Life Park

Pali Lookout (Point of interest stop)

Nu’uanu (point of interest/community

Queen Emma Summer Palace

West (points of interest/community

Fort Shafter Moanalua Gardens Tripler Army Medical Center Pearl Harbor Aiea Pearl Ridge Pearl City Waipahu

North (points of interest/community

Waipio Mililani Schofield Barracks