W912CN-20-Q-0003_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Protestant Musician Services

Tripler Army Medical Center (TAMC) - Department of Ministry and Pastoral Care (DMPC)

PART ONE

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Protestant musician services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services: The contractor shall provide Protestant musician services in support of the DMPC program at TAMC, Honolulu, Hawaii. The musician should provide appropriate musical support during the designated worship service. Music is an essential element of worship. Support Program is to insure the free exercise of religious preference, which is a statutory requirement under USC Title 10. Worship Services are a Statutory (Title 10) Essential Element of Religion. The authority for contracting Musicians is outlined in AR 165-1, paragraph 5-1. The purpose for contracting Musicians is to support the Chaplaincy’s ministry by providing professional, technical assistance to bring quality worship services to the Soldiers and their Families who are worshipping together. As a non-personal services contractor, the Musician is not a member of the Chapel Staff.

1.2 Background: Under provisions of Army Regulation (AR) 165-1, 23 June 2015, the TAMC Commander is responsible for religious, spiritual, moral, and ethical activities of all personnel within the command on an equitable basis and to ensure the free exercise of religion. The TAMC chaplain designated as Chief, DMPC at TAMC, has primary staff responsibility to assist the command in the planning, development, and implementation of these activities. The TAMC Chief, DMPC, is aided in this task by staff chaplains, Religious Affairs Specialists, civilian employees, and non-personal services contracted clergy and musicians.

1.3 Objectives: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the required Roman Catholic musician services as defined in this Performance Work Statement, except for those items specified as government furnished property and services in Part Three of this document. The contractor shall perform to the standards in this contract.

1.4 Scope: Notwithstanding any other provisions, designated Contractor shall comply with all U.S. (as applicable), regulations and guidelines in the performance of this requirement, and shall meet, at a minimum, U.S. Military Service standards unless otherwise stated. In case of conflict, contractor shall identify the conflict to the Contracting Officer. In the absence of specific direction from the Contracting Officer the Contractor shall comply with the most stringent requirements.

The general scope of contract performance includes (1) Personnel; (2) Qualifications; (3) Services; (4) Hours of Performance; (5) Standards of Conduct; and (6) Administration.

1.4.1 Personnel:

(1) The musician must be intimately familiar with the Protestant Services and its liturgical requirements to provide musical leadership for Sunday Protestant Services.

(2) Lead and select the proper hymns, choruses, and spiritual songs; perform preludes; postlude; offertory;

and background for meditation and prayers; that enhances the atmosphere of worship for the particular congregation. Play prelude 15 minutes prior to designated Worship Service/Ceremony start time and postlude of at least 5 minutes at the conclusion of the Worship Service/Ceremony. The Government reserves the right to give final approval of all priests proposed to serve under this contract, based upon qualifications as set forth in paragraph 1.4.2.

(3) No lapses in contract services are authorized. The contractor may provide alternate musicians in the event of a planned or unplanned absence. Any alternate must meet the qualifications of this paragraph and paragraph 1.4.2 (Qualifications).

1.4.2 Qualifications: The musician and any alternates proposed, shall meet the following qualifications:

(1) Demonstrated ability to satisfactorily sing and play the identified instrument(s), such as piano and/or organ, available to the congregation.

(2) Demonstrated ability to satisfactorily play all selections in the Armed Forces Hymnal and other hymnals and/or song books designated by the Pastor.

(3) Demonstrated ability to communicate effectively in English for coordination with the Pastor and/or his/her designated Worship Leader and for satisfactory completion of the administrative tasks required of a contractor.

(4) Demonstrated understanding of the musical needs of the supported congregation.

(Chaplain/Pastor of the congregation to be supported certifies that the potential contractor is knowledgeable and able.)

1.4.3 Services: A general overview of required services is listed below; however, required specific tasks for performance of these services can be found in Part Five of this document. Designated contractor shall perform the following:

(1) Provide non-personal services as a Musician (pianist/organist).

(2) Provide Worship Service/Ceremony Support (Regularly Scheduled): Play the piano/organ for the designated Worship Service or Ceremony including: accompany singing of hymns, choruses, and spiritual songs; perform preludes; postlude; offertory; and background for meditation and prayers; that enhances the atmosphere of worship for the particular congregation. Play prelude 15 minutes prior to designated Worship Service/Ceremony start time, and postlude of at least five (5) minutes at the conclusion of the Worship Service/Ceremony.

(3) Accompany Choir Rehearsal: Play the piano/organ as accompaniment for choir and/or worship team rehearsals.

1.4.4 Hours of Performance: The following current schedule of events is provided for planning purposes, and is subject to change by publication in the weekly chapel bulletin and/or announcements during the Worship Service.

Thursday Evening (Rehearsal for Sunday Services): 1800 – 1900 Sunday Morning Protestant Service: 0845 – 1005

1.4.5 Standards of Conduct:

(1) At all times during the performance of this contract, the contractor shall present a neat and well-groomed appearance appropriate to the conditions under which the services are being conducted. Because this is a non-personal service contract, contractor and contractor's employees will avoid representing or allowing themselves to be represented as chapel staff or government employees. In order to avoid the appearance that the contractor or contractor's employees are government or chapel personnel, while providing services under this contract, contractor and/or contractor's employees will wear a nameplate or badge identifying their full name, and status as a "Musician Contractor".

(2) Chaplains' Non-Appropriated Funds. AR 165-1 requires that all offerings, donations or other income received during command-sponsored worship, activities, and other events of the religious program or linked to chaplain-sponsored or chapel-related activities of the command must be received by, accounted for, and disbursed by the Chapel Tithes Offering Funds (CTOF). Monies collected may not be used for honorarium, fees, wages, salary or donation to the contractor.

1.4.6 Administration:

(1) The contractor shall meet with the designated Government Representative, Pastor, and other TAMC representatives once per month at a mutually convenient time. These meetings can and/or will normally be accomplished telephonically; however, in some cases, at the discretion of the Government Representative, a face-to-face meeting may be required. The purpose of these meetings will be to discuss the needs of the Catholic community located within TAMC and review services rendered under this contract.

(2) The designated Government Representative will notify the Contracting Officer of any discrepancies, disputes, or indications of poor performance, and the Contracting Officer may issue contract Contractor Discrepancy Report(s) (CDR) to the contract as a result.

(3) The Government Representative will be the KO’s authorized representative in administering the contract at the MTF level. The Contractor’s representative shall be available to discuss any problems that the Contractor’s personnel may be experiencing during the performance of this contract. Problems experienced by the Government with the Contractor’s performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution.

(4) Contractor Representative. The Contractor shall designate, in writing, a primary point of contact for contract coordination and implementation not later than five business days after receiving notice of contract award. Changes in the primary point of contact (POC), at any time, shall require the Contractor to notify the Contracting Officer (KO) of the new representative at least five working days prior to the change. This notification shall be in writing and shall state the name and contact information for the new point of contact.

(5) Required training for duty compliance:

i. Anti-terrorism (AT) Level 1 Training. All contractors, to include sub-contractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 awareness training within thirty (30) days after contract start date or effect date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affect contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within seven (7) calendar days after completion of training by all employees and subcontractor employees. AT Level 1 awareness training is available at the following website: https://atlevel1.dtic.mil/at. CAC required.

ii. Access and General Protection/Security Police and Procedures. Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative).

The contractor shall also provide all in formation required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HWDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should Force Protection (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

iii. iWATCH Training: The contractor and all subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award and within seven

(7) calendar days after completed training.

iv. Army Training Certification Tracking System (ATCTS): ATCTS registration for contractor employees who require access to government information systems. All contractor employees with access to a government information system must be registered in the ATCTS at commencement of services, and must successfully complete the DOD Information Assurance Awareness (IA) training prior to access to the information systems; and then, contractor employee must annually recertify.

v. For contracts the require Operational Security (OPSEC) training. Per AR 530-1, OPSEC, new contractor employees must complete Level 1 OPSEC Awareness training. New contractor employees must complete training within thirty (30) calendar days prior to their reporting for duty; and then, contractor employee must annually recertify.

vi. Threat Awareness Reporting Program (TARP) training. Per AR 381-12, contractor employees must receive annual TARP training by a CI agent or other trainer.

(6) Absences and Personnel Accountability. The contractor shall notify the Government Representative when scheduled contract personnel cannot perform a scheduled service due to illness or emergency. Notification shall be as early as possible as but no later than 2 hours prior to start of scheduled event.

Scheduled absences of contract personnel shall be coordinated with the Government Representative at least 30 calendar days in advance to allow sufficient time for approval of a proposed substitute musician.

(7) Conflict of Interest. The Contractor or contract personnel shall not bill anyone for services rendered under this contract. The Contractor or contract personnel shall not request or accept compensation of any kind of service or any other actions performed, except under the terms and conditions of this contract, at the rate specified.

The Contractor shall not employ active duty military or Government civilian employees to perform services under this contract.

(8) Security.

i. Security Identification Badges. The Contractor and contract personnel shall comply with the local installation and Military Treatment Facility (MTF) personnel identification and access requirements while on site.

While on site, each contract personnel shall wear visible security badge identification, provided by the military installation or the MTF, on the front of his/her outer clothing. The badge must show the full name, title and if required by the Military the word “Contractor” in front. The Government Representative will provide the paperwork to request identification badges.

The Contractor is responsible for absences of contract personnel due to expired identification and access documents. Such absences shall not relieve the Contractor of its obligation to perform the healthcare services required under this contract.

The contract personnel shall immediately report any lost or stolen badges to the Government Representative.

The contract personnel shall turn in all identification badges to the Government Representative, or his/her designated representative upon termination of their services under this contract.

ii. Vehicle Registration. The MTFs are located on restricted access military installations. The

Contractor/contract personnel shall comply with the local installation requirements for vehicle registration and operation on the military installation. All contract personnel must register their vehicles with the office responsible for vehicle registration to gain access onto the military installation. A valid driver’s license, Government-furnished civilian identification, proof of insurance and current registration must be presented to the Provost Marshal’s Office, at which time a DoD decal will be issued. The decal shall be placed on the vehicle’s front windshield in accordance with instructions.

All vehicles, with or without a DoD decal, are subject to search. Contract personnel may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The Government will not reimburse the Contractor for time spent at installation checkpoints. Contract personnel must plan accordingly and report to work at their scheduled duty time, at their appointed place of duty within the MTF.

Contract personnel shall follow installation procedures for removal and turn-in of the vehicle decal upon termination of services under this contract.

(9) Monthly Invoice Submission. The contractor shall document services performed under this contract on a proper invoice in accordance with Federal Acquisition Regulation (FAR) 52.212-4(d) Invoices, FAR 52.232-33, Payment by Electronic Funds Transfer - Central Contractor Registration and related instructions include elsewhere in this contract. Monthly invoices for performed services should be submitted NLT five (5) days of new month / month following services performed.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four

(4) 12-month option years. The Period of Performance reads as follows:

Base Year 16 July 2020 – 15 July 2021 Option Year I 16 July 2021 – 15 July 2022 Option Year II 16 July 2022 – 15 July 2023 Option Year III 16 July 2023 – 15 July 2024 Option Year IV 16 July 2024 – 15 July 2025

1.6 General Information:

1.6.1 Quality Control: The policy of the government for contractor quality control and applicable definitions are provided in the FAR, Part 46. The contractor is required to control the quality of service delivery and offer to the government for acceptance only services conforming to contract requirements. Perfect performance is not required for the control of quality to be satisfactory; however, specific service delivery must be in substantial compliance with contract requirements and be suitable for the intended purpose of the contract. The contractor shall respond immediately, within seven (7) business days and in writing, to any Contract Discrepancy Report (CDR) issued by the Contracting Officer, explaining why the discrepancy occurred and how it plans to prevent it in the future.

1.6.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s).

1.6.3 Place of Performance: Tripler Army Medical Center, D-Wing, 3rd Floor, Room 3D-165 (1 Jarrett

White Road, TAMC, HI, 96859).

1.6.4 Type of Contract: The Government intends to award a Firm Fixed Price contract for the performance of services outlined in this Performance Work Statement.

1.6.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.6 Key Control:

(1) The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

(2) In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

(3) The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

PART TWO

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART THREE

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will NOT provide any services for this contract.

3.2 Facilities: The Government will NOT provide any facilities for this contract.

3.3 Equipment: The Government will provide the required instruments (piano and/or organ) required for the performance of services.

3.4 Materials: The Government will NOT provide any materials for this contract.

PART FOUR

CONTRACTOR FURNISHED ITEMS AND RESPONSBILITIES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part Three of this PWS.

4.2 Items: Designated contractor and/or alternates shall furnished on their own means the following:

(1) Transportation to and from authorized duty.

(2) Provide and maintain a phone service as a primary means for contact with the government.

4.3 Responsibilities: Designated contractor and/or alternates shall be responsible for the following:

(1) While on duty, dress in neat, appropriate clerical attire with Roman Collar. Fingernails shall be clean and hear neatly groomed. The length and bulk of hair will be not be excessive or present as ragged, unkempt, or extreme appearance. Shoes and socks will be worn at all times.

(2) May use personal ecclesiastical and liturgical supplies in order to accomplish the requirements of this contract except as specifically noted and with approval of the TAMC DMPC Chief and/or designated Government Representative. The government will not be liable in any way for personal equipment, including loss, damage, theft, or maintenance.

PART FIVE

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1 Service Requirements: The contractor is expected to provide and/or perform the following for performance of duties under this contract:

(1) Communicate with the chaplains, song/worship leaders, and other musicians conducting the service to ensure a coordinated service of worship for the congregation. Plan and coordinate all musical selections with the Chaplain/Pastor of the congregation or his/her designated representative to select music in keeping with the theme of the worship service/ceremony.

(2) Select and play piano/organ for preludes, postlude, offertory, and background for meditation and prayers that enhances the atmosphere of worship for the particular congregation.

(3) Coordinate with the worship leader and adjust tempo, and style of accompaniment to enhance the congregation's ability to participate in worship through the singing of hymns, choruses, and spiritual songs.

(4) Notify the Chaplain/Pastor concerning any maintenance problems or requests concerning the instrument(s) of the chapel facility.

(5) Submit invoices for the previous month's contract services to the designated Government Representative for verification No Later Than the 5th working of the next month.

(6) Standing, walking, and climbing stairs are routine physical requirements for work.

(7) The contractor and all subcontractors shall perform and document all services in accordance with applicable laws, rules and regulations, including DOD, US Army, and TAMC regulations and policies, to include adherence to applicable Equal Opportunity and Sexual Harassment policies:

i. Healthcare Portability and Accountability ACT (HIPPA), Privacy Act, Freedom of Information ACTs, and limitations on government collection of personal and statistical data on non-affiliated personnel.

ii. AR 165-1, Chaplain Activities in the United States Army.

iii. Department of Ministry and Pastoral Care (DMPC) Standard Operating Procedures.

5.2 Contractor Management Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub- Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website.

The specific formats for the XML direct transfer may be downloaded from the website.

PART SIX

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

6.1 The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. These include, but are not limited to the following:

(1) AR 165-1, Chaplain Activities in the United States Army, 23 June 2015.

(2) Department of Ministry and Pastoral Care (DMPC) Standard Operating Procedures.

PART SEVEN

ATTACHMENT / TECHNICAL EXHIBIT LISTING

7. ATTACHMENT / TECHNICAL EXHIBIT LISTING:

7.1 Attachment 1 / Technical Exhibit 1 – Performance Requirements Summary

TECHNICAL EXHBIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard

Performance Threshold

Method of Surveillance

PRS # 1

Provide musical leadership for regularly scheduled Sunday Services.

(PWS Paragraph 1.4.3 (2)).

The contractor shall lead and select the proper hymns, choruses, and spiritual songs; perform preludes; perform postludes; provide background music for meditation and prayers.

The contractor shall play appropriate prelude 15 minutes prior to designated service and/or ceremony start time;

The contractor shall play appropriate postlude at least 5 minutes at the conclusion to the designated service and/or ceremony stop time.

One-time late and/or missing masses per month or 12 per year are considered too much.

Tardy or late service is defined as beginning music support at start time of service.

Missing services are defined as services not conducted.

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Customer Feedback

PRS # 2

Provide musical accompaniment for choir rehearsals.

(PWS Paragraph 1.4.3 (3)).

The contractor shall lead and select the proper hymns, choruses, and spiritual songs; perform preludes; perform postludes; provide background music for meditation and prayers.

The contractor shall play appropriate prelude 15 minutes prior to designated service and/or ceremony start time;

The contractor shall play appropriate postlude at least 5 minutes at the conclusion to the designated service and/or ceremony stop time.

One-time late and/or missing masses per month or 12 per year are considered too much.

Tardy or late service is defined as beginning music support at start time of service.

Missing services are defined as services not conducted.

Random Sampling

Customer Feedback