W912CM-22-Q-0022 Amendment 0001.pdf

0011819199-0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this modification is to:

a. Post questions & answ ers, dated 14 Sep 2022, and

b. Revise the PWS, the addendum to FAR 52.212-1 and FAR 52.212-2. Changes are highligheted in yellow .

All other terms and conditions remain the same.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 27

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 14-Sep-2022

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CM22Q0022

X 9B. DATED (SEE ITEM 11)

09-Sep-2022

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

14-Sep-2022

CODE

RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

W912CM 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CM22Q0022

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS & ANSWERS

W912CM-22-Q-0022

FAP Administrative Services

Questions & Answers September 14, 2022

Vendor#1 - Questions Government Responses Q1: Who are authorized to bid on this opportunity? Is this applicable for vendors whose companies are registered in Germany only? Or this is also applicable to registered vendors outside Germany?

Any vendor that is registered in SAM.gov and is authorized to perform in Germany may submit a quote.

See provision 252.225-7042 AUTHORIZATION TO

PERFORM (APR 2003)

Q2: PWS page 30 of 62, paragraph 1.23 Authorization to Perform Services in Germany, states:

1.23.1 Contractors performing services in the Federal

Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

‐ Please confirm who shall have the registration with German authorities or authorization to do business in Germany is it the candidate employee? OR the offeror/contractor company?

As stated in PWS para 1.23.1, the contractor shall have authority to perform in Germany.

PWS para 1.23.2 states: Contractor employees who:

(a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

Q3: Are contractors required to use the SCA wage determination for this opportunity? If so, please clarify which job title contractors should use for services required?

Since this OCONUS, SCA wage determination is not applicable.

Q4: Will the government provide SOFA or Logistical support for this role?

No.

Q5: Is this is a follow-on requirement or a new contract? If it is a follow on contract, could you please

This is a new requirement.

provide the incumbent contract number and the awarded price?

Q6: How many personnel is/are required to perform this service?

The Performance Work Statement (PWS) describes the services that will be acquired through this solicitation.

It is each contractor's business decision how many employees are required to provide the services required.

Q7: Please confirm what would be the Education requirement/Degree requirement for this role?

Qualifications required are listed in the PWS para 1.10.

Q8: Does the candidate employee need to have SECRET / TOP SECRET clearance in place at time of award?

No.

Q9: PWS page 28 of 62 paragraph 1.13 Contractor Travel, it states:

1.13 Contractor Travel: Contractor will be required to

travel between Hainerberg and Clay Kaserne. These costs will not be separately reimbursed.

‐ Will the government cover the travel costs?

OR are these costs will be included in the price upon proposal submission?

‐ How many travel(s) required in one year?

‐ Will there be a travel outside Germany? If so, where are locations(s)?

As stated in PWS para 1.13, travel between Hainerberg and Clay Kaserne will not be separately reimbursed.

The distance between Clay Kaserne and Hainerberg is approximately 5 km.

There is no travel outside Germany. Travel is only required between Clay Kaserne and Hainerberg

Q10: PWS page 28 of 62 paragraph 1.14 Other Direct Costs (ODCs), it staes:

1.14 Other Direct Costs (ODCs): Contractor shall

provide their own transportation and all necessary equipment to fulfill this contract except if stated otherwise in this PWS. Other direct cost requirements include cost of local transportation associated with training activities included in the PWS. These costs must be included in the proposal upon submission.

‐ Please confirm if it is a mandatory that the candidate employee must have his/her own vehicle to perform this role?

‐ Please confirm if the candidate employee may use local transportation if he/she doesn’t have vehicle?

‐ Please specify what are the necessary equipment(s) that the candidate employee must use to perform this role?

‐ It mentioned about training, where are the locations of the training?

‐ Does it have training fee?

It is not mandatory for the contractor’s employee to have his/her own vehicle.

The contractor employee may use whatever form of transport to travel between Clay Kaserne and Hainerberg.

There is no specific list of equipment that the contractor’s employee is required to use. The Government will provide equipment as stated in PWS 3.4.

As stated in PWS para 3.7, the Government will provide training. The training listed is online training, see PWS 1.22.

There is no training fee.

Q11: Please confirm what are the provided Contractor Furnished Equipment (CFE) to support for this role?

There is no specific list of equipment that the contractor’s employee is required to use. The Government will provide equipment as stated in PWS 3.4.

Vendor#2 - Questions Government Responses

1. New contract or existing requirement.

Question #1: Is there an incumbent for this position?

If so, can the Government share the contract number?

Question #2: If there is an incumbent, is there an incumbent contractor employee whom the awardee should consider for “right of first refusal” (i.e.

Nondisplacement of Qualified Workers Under Service Contracts)?

Question #1: This is a new requirement; there is no incumbent.

Question #2: No incumbent

2. PWS paragraph 1.12.2 Contractor Identification Badges states,” Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.)” Question: Will the government provide an ACS badge or is the contractor required to supply their own?

Yes, the Government will provide ID badges.

3. PWS paragraph 1.5.4.3 Contractor Support Hours states, “The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

Question #1: What is the annual level of effort for this contract in hours? (e.g., 1880, 1912, 1920, 2000, 2080, etc.)

Question #2: After how many days is the contractor required to backfill the position when the selected candidate is on annual or sick leave?

Question #3: At what time must a replacement be provided if the candidate is no longer able to perform their duties or absent for an extended period?

Question #1: The Government estimates this at one (1) full time equivalent (FTE), however it is up to the contractor to determine the number personnel and number of hours based on the services described and the contractor’s business decision.

Question #2: Please see the Deliverables Schedule and Performance Requirements Summary. The Government anticipates inability to perform three (3) days in a row could affect the contractor’s ability to meet the requirements of the contract.

Question #3: See response to question #2 above.

4. PWS paragraph 5.2.4 Database states, “The Contractor shall develop a system to compile information from all Family Advocacy components into one single data source, using Excel. The Contractor shall draft an instruction SOP, to include labeling and filing procedures, on the use of the database. The Contractor shall maintain the

There is no template available compilation and develop reports from the database, at the end of each month. (Deliverable #17)” Question: If this is not a new contract, does the government already have a template in place that meets this requirement?

5. PWS paragraph 1.5.4 Operating Hours states, “The Government facility office hours, facility operating hours, and the Contractor support hour requirements are all 0800 to 1700, Monday through Friday . . .”

Question: Please confirm that this is an 8-hour workday with one hour dedicated for lunch.

The requirement is described in the PWS, and the contractor shall provide services between 0800 – 1700 to meet the Deliverables Schedule and Performance Requirements Summary. It is the contractor’s business decision the number of hours the contractor employee works.

6. PWS 1.5.6 Place of Performance states, “The work to be performed under this contract will be performed at USAG Wiesbaden ACS locations on Clay Kaserne and Hainerberg.” PWS paragraph 1.13 Contractor Travel further states, “Contractor will be required to travel between Hainerberg and Clay Kaserne. These costs will not be separately reimbursed.” The solicitation does not specify how often travel between the two locations is required. In order to price this appropriately into the proposal, we require an estimate.

Question: How often will travel between the two locations be required on a weekly basis?

It is anticipated that the contractor will travel between Clay Kaserne and Hainerberg approximately 2 or 3 times per month. The distance between Clay Kaserne and Hainerberg is approximately 5 km.

7. Page 40 of the Solicitation, Factor I – Technical states, “Documentation that the contractor personnel performing the services can fluently read, write, and speak English (proficiency levels equivalent to levels 3 or higher of the BILC STANGAG 6001 Edition 5 dated February 2019 for reading and writing)” Question: If the candidate is a native English speaker, does an American high school degree adequately demonstrate English fluency?

Yes, native English speakers may provide high school diploma.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM TO FAR 52.212-1

FAR 52.212-1 is hereby amended to reflect the changes shown below as to the specific paragraph being revised.

Note: where the term “offer” or “offeror” is used, it shall be deemed to mean “quote” or “quoter.”

Para (a) North American Industry Classification System (NAICS) code and small business size standard does not apply to this solicitation.

Para (b) Submission of Quotes and Para. (f) Late Submissions, Modifications, Revisions, and Withdrawals of Quotes are hereby revised to include:

1. GENERAL INFORMATION

1.1. Quotes shall be received no later than the time and date specified on page 1 (Standard Form 1449) in Block 8.

The time for submission of quotes is Central European Time (CET), Wiesbaden, Germany local time. Late quotes will not be considered. It is the quoter's responsibility to ensure quotes are received timely.

1.2. Quoters shall submit quotes via email only. Submissions shall be sent to all email addresses listed below.

Failure to submit to all three (3) email addresses may result to your quote not being considered for award.

Joan Ahuja, Contract Specialist: joan.ahuja1.ln@army.mil (NOTE: Name, then number 1, ln = lima/November)

Andrew Green, Contracting Officer: andrew.w.green17.civ@army.mil

RCOW Email Bid Box: usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-wie-bids@army.mil

Subject of e-mail shall be “Submission of Quote W912CM-22-Q-0022.

NOTE: (1) The size restriction for attachments to emails on the US Government server is 8 MB.

(2) Faxed and mailed quotes are not authorized and may be rejected.

1.3. Questions Pertaining to the Solicitation

All questions regarding this solicitation shall be submitted to all email addresses in paragraph 1.2 above in writing.

The applicable solicitation section or applicable specification paragraph shall precede questions. The subject of the email shall be “Questions W912CM-22-Q-0022”.

To allow the Government sufficient time to respond prior to the closing date the Government requests that all questions be submitted as soon as possible, but no later than five (5) calendar days prior to date and time for submission of quotes. The Government cannot guarantee questions received less than five (5) calendar days prior to the date and time for submission of quotes will be answered prior to closing of the solicitation. Questions shall annotate a reference to the specific part of the solicitation (for example, page number and paragraph number) to which they pertain. Answers to questions will be posted to SAM.gov website under the solicitation number. It is the Quoters’ responsibility to monitor the web site for posting of amendments, answers to questions, and other instructions, if any.

1.4 The Government will award a single contract on a Lowest Price Technically Acceptable (LPTA) basis pursuant to the award evaluation criteria stated in FAR 52.212-2. The Government intends to evaluate quotes and award a contract without discussions with Quoters. Therefore, the Quoter's initial quote should contain the Quoter's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all quotes if such action is in the public interest; and waive informalities and minor irregularities in quotes received.

2. INSTRUCTIONS FOR WRITTEN SUBMITTALS

2.1 Quote Format and Content: This solicitation utilizes streamlined acquisition procedures. Each quote shall contain:

Volume Title

I SOLICITATION, OFFER AND AWARD DOCUMENTS AND CERTIFICATIONS

/ REPRESENTATIONS

1. DD Form 1449 “SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS” shall be completed and signed by an official authorized to bind the Quoter.

2. Acknowledge ALL Amendments, if any.

3. Completed FAR 52.212-3 ALT I Offeror Representations and Certifications -- Commercial Items. Note: With the exception of paragraphs (b) and (v), completion of the provision is not required if the quoter has an active SAM registration. Quoters with an active SAM registration shall complete the annual representations and certifications electronically via the System for Award Management (SAM) website.

4. DFARS 252.229-7001, TAX RELIEF - ALTERNATE I (APR 2020).

II Factor I – Technical III Factor II - Price to include complete the Schedule Supplies/Services for contract line items (CLINs) 0001, 1001, and 2001

2.2 Content Requirements: All information shall be confined to the appropriate volume. The Government will not consider information found in other volumes. Quoter shall confine submissions to essential matters, sufficient to define the quote and provide adequate basis for evaluation. Quoter is responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of their quote. Proprietary information shall be clearly marked.

2.3 Compliance with Submission Requirements: Incomplete quotes, including those that failed to provide required material information, will be rated “unacceptable” and may be excluded from further evaluation. The Government may also determine a quote unacceptable if the quoter takes any exceptions to the terms and conditions of the solicitation or imposes conditions. The Government will not read or consider any information contained in pages beyond the specified limit for each volume. Quoters are advised that exceeding specified page limits may result in a rating of "unacceptable".

Certifications and Representations - Each Quoter shall complete (fill-in and sign) the solicitation sections indicated below using the document (without modification to the document) provided with the solicitation.

3. VOLUME I – SOLICITATION, OFFER AND AWARD DOCUMENTS AND CERTIFICATIONS

/ REPRESENTATIONS:

3.1 Standard Form 1449 duly executed by an official authorized to bind the quoter. Ensure that blocks # 12, 17a, 30a, 30b, and 30c are completed.

3.2 The quoter shall complete FAR 52.212-3 ALT I Offeror Representations and Certifications -- Commercial Items. Quoters registered in SAM need only complete paragraph b of the above clause, if applicable.

3.3 Acknowledgment of all Amendments to the solicitation (if any amendments are issued) prior to the hour and date specified as the solicitation closing date by completing item 8 and 15 of Standard Form 30 and returning one

(1) signed copy of the amendment.

3.4 The completion and submission to the Government of the items in Volumes I, II, and III will constitute the quote. The quote shall communicate the Quoter’s unconditional assent to the terms and conditions in this solicitation, including any attachments and documents incorporated by reference. The Quoter’s failure or refusal to assent to any of the terms and conditions of this solicitation or the Quoter’s imposition of additional conditions or any material omission in its quote may constitute a deficiency which will make the quote unacceptable to the Government. The Government reserves the right to permit Quoter to revise their quote if the Government thinks it is in its interest to do so.

3.5 Data previously submitted to the Government, if any, will not be used in the evaluation of your response to this solicitation. Previously submitted data shall not, therefore, be included in your quote "by reference."

4. VOLUME II

4.1 The PWS describes the services that will be acquired through this solicitation. The Technical Volume shall not exceed 15 pages single spaced.

4.2 The quoter shall submit in the technical volume:

Factor I - Technical:

a. Documentation that the contractor personnel performing the services can fluently read, write, and speak English (proficiency levels equivalent to levels 3 or higher of the BILC STANGAG 6001 Edition 5 dated February 2019 for reading and writing; or for native English speakers a high school diploma or equivalent);

and

b. A brief narrative describing at least one (1) year experience utilizing computer programs necessary for accomplishment of duties (i.e. MS Word, Excel, PowerPoint, Outlook, Teams, internet and email); and

c. A brief narrative of experience organizing and managing paper and electronic files.

Receiving a rating of “Unacceptable” in the technical evaluation factor listed above will result in a rating of “Unacceptable”. The only way to correct an “Unacceptable” rating is through discussions. If discussions are held, the Government will select the most highly rated proposals to participate in discussions.

The non-price evaluation will consist only of determining the acceptability of each quote. Quotes will not be ranked based on the acceptability evaluation.

5. VOLUME III - PRICE

Factor II – Price:

Quoter shall complete and submit the “Schedule of Supplies/Services” for contract line items 0001, 1001, and 2001.

Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the basic requirement.

NOTE: PAST PERFORMANCE will be reviewed as part of the Government's determination of Contractor responsibility. The Quoter is not required to include any Past Performance information with their quote

Past performance information is an indicator of a Contractor's ability to perform the contract successfully. The Government will evaluate Contractors for past performance as a part of the Government's determination of Contractor responsibility for award.

Past performance review may be conducted on one or more of the following:

(a) Government’s knowledge of previous Contractor performance;

(b) Customer surveys, and Reference Information Sheets;

(c) The Government wide Past Performance Information Retrieval System (PPIRS), System Award Management (SAM), etc.;

or

(d) Any other basis that the Contracting Officer determines to be reasonable.

In the event of a Contractor without a record of recent and relevant past performance, or for whom information on past performance is not available, the Contractor will be determined responsible.

Para (c) Period for acceptance of offers is hereby revised to read: The quoter agrees to hold the prices in its quote firm for 90 calendar days from the date specified for receipt of quotes.

Para (d) Product Samples. This paragraph does not apply.

Para (h) Multiple Award. This is amended as to state that only one award will be made from this solicitation.

Para (i) Availability of Requirements document cited in the solicitation. This paragraph does not apply to this Solicitation.

PERFORMANCE WORK STATEMENT

Family Advocacy Program Administrative Services

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Contractor shall be responsible for Family Advocacy Program (FAP) administrative support. The Contractor shall provide their own transportation and all necessary equipment to fulfill this contract. The Contractor shall adhere to Army Regulations, policies and procedures.

A Contracting Officer Representative (COR), appointed by the Contracting Officer (KO), will provide administrative oversight.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Family Advocacy Program Administrative Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG Wiesbaden Military Community Army Community Service (ACS) has established a FAP program, which is one of several social service programs within ACS. This program is to prevent domestic violence, as the military lifestyle places special pressures on Soldiers and Family Members who must continually adjust to new locations and extended Soldier absences. The management of the FAP program involves a significant amount of documentation that must be collected and organized in accordance with (IAW) an extensive list of standards (see Part 6 of the PWS). In addition to the documentation requirements, there is an array of ongoing routine correspondence. There is data that is collected locally and then utilized in a variety of ways. There is a growing library of information generated externally, which must be readily accessible to the FAP staff. The Contractor shall provide administrative services in support of the Family Advocacy Program (FAP) in order to manage all of the administrative aspects of the program.

1.3 Scope: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this contract. The Contractor shall provide administrative services and maintain the following:

• Administrative support telephone services

• Perform a variety of record keeping and filing functions, maintain record forms and information

• Ongoing documentation management

• Prepare and manage reports and correspondence, develop databases

• Schedule FAP classes, update existing materials

• Document all necessary data in the ACS Client Tracking System (CTS)

The Contractor shall perform all related administrative actions required to provide services in response to FAP customers and perform services such as material inventory, quality control (QC), meetings and correspondence. The Contractor shall also maintain accurate and complete records, files and libraries of documents to include all U.S., German and local regulations, standards, provisions, codes, laws, technical manuals and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports and submit information as specified by the Deliverable List presented in this

PWS.

1.4 Objectives: Prompt assessment of customers’ needs and referred to the appropriate FAP staff representative.

Routine and case correspondence documented IAW this PWS Section 7 and applicable FAP policies.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 30 days of contract award for approval. Subsequent modification shall be made as required or to respond to concerns of the COR. (Deliverable #1)

One (1) copies of a comprehensive written Quality Control Plan (QCP) shall be submitted to the COR within five (5) working days when changes are made thereafter. After acceptance of the QCP the contractor shall receive the COR’s acceptance in writing of any proposed change to his QC system.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have five (5) calendar days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) calendar days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc.

timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.8 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment /

Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within 30 days upon completion of each option period. (Deliverable #2)

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance as soon as possible of identifying those issues. Verbal reports shall be followed up by written reports within ten (10) calendar days. (Deliverable #3)

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS.

If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January1st M. L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth Day June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. The Contractor is responsible to inform itself about local Host Nation Holidays of the Area/Country the work will be performed.

New Year’s Day January 1st Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd All Saints’ Day November 1st 1st Christmas December 25th 2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements are all 0800 to 1700, Monday through Friday, however, they may differ as follows:

1.5.4.1 Government Facility Office Hours: The Government facility is closed on the U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility is open for operations during the recognized Host Nation Holidays identified in paragraph 1.5.3.2 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor

1.5.4.3 Contractor Support Hours: The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.5.4.3.1 Contractor Work Plan:. The Contractor shall provide support during the Government Facility Operating Hours identified in PWS section 1.5.4.2. The Contractor shall maintain an adequate workforce at all times that ensures performance meets the standards identified for all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed USAG Wiesbaden ACS locations on Clay Kaserne and Hainerberg.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor and contractor personnel performing work under this contract must have a local background check. The Contractor will obtain and maintain a CAC card for computer usage. The Contractor is responsible for completing all training and certification requirements to use the Government Local Area Network computer within fourteen (14) working days of contract award.

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

Organizational Sponsor: USAG Wiesbaden Army Community Service Location: Hainerberg, Building No: 7790 DSN Phone No: 548-9202 Commercial Phone No: 0611-143 548-9202

Installation Access Control Office:

Location: Clay Kaserne Building No: 1062 DSN Phone No: 548-7080/1/2/3 Commercial Phone No: 0611-143 548 7080/1/2/3

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website:

https://www.aepubs.eur.army.mil/AE-Regulations/

1.6.3.1 Reserved

1.6.3.2 The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.

1.6.3.3 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three (3) workdays.

1.6.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR with fifteen (15) calendar days after award (unless circumstances require otherwise and as directed by the Contracting Officer). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.22.5. (Deliverable # 4)

1.6.3.4.1 The Contractor shall provide a CAC log within the first thirty (30) calendar days after contract award and within five (5) days after changes have been made (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors. A Care National Agency Check and Inquiries (CNACI) and local background checks are mandatory for all who provide services under the Family Advocacy Program (FAP).The Contractor must successfully pass the background checks with no derogatory information regarding issues of spouse and child abuse.

1.6.4.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to local and stateside background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within five (5) days of receipt by the Contractor, identifying such with the appropriate contract. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within three (3) days of receipt by the Contractor, identifying such with the appropriate contract number. When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.4.2 Local Nationals and Third Country Nationals: Local national and third country national Contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the Requiring Activity Manager. As a minimum prior to beginning performance, Contractors employing local national and third country nationals shall furnish the Contracting Officer via the COR and the Requiring Activity Manager a Polizeiliches Fuehrungszeugnis, issued within the previous four months, no later than five (5) days after contract award. Forwarding correspondence from the Contractors shall identify the associated contract number. The Requiring Activity Manager will determine the favorability of the Polizeiliche Fuehrungszeugnis and notify the Contractor. The Contractor shall forward a copy of unfavorable Polizeiliche Fuehrungszeugnis to the Contracting Officer via the COR and the Requiring Activity Manager within three (3) days of receipt, identifying such with the appropriate contract number.

Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S.

Citizens (see paragraph 1.6.4.1 above, in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable). (Deliverable # 5)

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0800-1700 Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The qualifications for the Contractor are as described below and shall be provided to the COR within 30 days of obtaining contract: (Deliverable #6)

Contractor personnel performing services under this contract shall possess the following qualifications:

● Ability to fluently read, write, and speak English (proficiency levels equivalent to levels 3 or higher of the BILC STANGAG 6001 Edition 5 dated February 2019 for reading and writing; or high school diploma or equivalent for native English speakers).

● 1 year experience utilizing computer programs necessary for accomplishment of duties (i.e. MS Word, Excel, PowerPoint, Outlook, Teams, internet and email).

● Experience organizing and managing paper and electronic files.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Contractor workspace (staging…