DRAFT PWS - Pest Surveillance and Control Services.docx

Pest Surveillance and Control Services for United Army States Garrison, Wiesbaden

Part 1

General Information

1. GENERAL: This is a performance work statement (PWS) is for non-personal Pest Control and Surveillance services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: The Contractor shall provide Pest Control and Surveillance services within the United States Army Garrison (USAG) Wiesbaden footprint. Areas and facilities receiving services under this PWS are listed in Attachment 4.

1.2 Background: USAG Wiesbaden has a mission to provide Pest Control and Surveillance services to all areas within the USAG Wiesbaden footprint. These services are required for compliance with both Army and Host Nation health regulations.

1.3 Scope: The Contractor shall provide non-personal scheduled and On-Demand Pest Control and Surveillance services. The Contractor shall furnish all employees, supervision, equipment, supplies, tools and transportation necessary to provide comprehensive integrated pest control and surveillance services within the USAG Wiesbaden footprint. The Contractor shall utilize Integrated Pest Management (IPM) for the pest surveillance and control program. The Contractor shall have adequate personnel for scheduled and On-Demand services that allow for services to be carried out in several varying locations simultaneously. The Contractor shall comply with existing applicable Host Nation laws and regulations, environmental laws, and accepted commercial standards and practices.

1.4 Objectives: The Contractor shall manage all Pest Control and Surveillance related requirements within USAG Wiesbaden. Services shall include regularly scheduled pest control services as well as On-Demand services.

USAG Wiesbaden has a self-help pest management program to assist building occupants with control of nuisance pests such as ants, silverfish, etc. Factors such as individual success in the self-help pest management program, variations of sanitation, weather conditions, pesticide effectiveness, and new developments in pest control materials or changes in Host Nation law or Army policies may affect the amount of work required.

Pest Management Services under this PWS include surveillance and control of

· Rats and Mice

· Household Pests - Cockroaches, earwigs, sow bugs, crickets, etc.

· Stored Product Pests - Grain and flour beetles, meal moths, spider beetles, mites, etc.

· Public Health Pests - Fleas, bedbugs, wasps, Oak Processionary Moth caterpillar larvae and nests, etc.

· Nuisance Pests - Ants, silverfish, spiders, etc.

· Response to problems with wild animals entering the facilities such as dormice

· Control of pigeons, and other birds

· Carcass removal and proper disposal of rodents, birds, and rabbits associated feces, and any other contaminated materials

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the Contractor will ensure all keys issued will remain controlled items

f. How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials, if applicable.

g. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

A final QCP shall be submitted to the Contracting Officers Representative (COR) for review and acceptance within 10 calendar days (Deliverable 1) after date of contract award. After acceptance of the QCP, the Contractor will receive the COR’s acceptance in writing. Any changes to the accepted QCP shall be resubmitted for acceptance within five (5) calendar days after the change occurs.

1.5.2 The Contractor shall inform the COR or alternate COR (ACOR) of issues or potential issues that might affect the performance within two (2) hours of identifying those issues verbally or by phone call. Verbal or telephoned reports regarding these potential issues shall be followed up by written reports within two (2) work days (Deliverable 2).

1.5.3 Quality Assurance: The Government shall evaluate the Contractor’s performance under this PWS in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates.

1.5.4 Recognized Holidays: The following provides information on recognized holidays for the purpose of this PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day after the holiday will apply as the deadline for submittal.

1.5.4.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise requested or during emergencies. When a U. S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

1.5.4.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise requested by the Contracting Officer. The German national and local holidays are:

1.5.5 Operating Hours:

1.5.5.1 Government Facility Office Hours: The Government facility office hours are 0715 to 1600, Monday through Friday except on U.S. Holidays identified in paragraph 1.5.4.1 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5.2 Government Facility Operating Hours: RESERVED

1.5.5.3 Contractor Support Hours: The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

a. The Contractor shall provide regularly scheduled pest control services between the hours of 0715 and 1600, Monday through Saturday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

b. On-Demand Services Hours of Operation: The Contractor shall provide On-Demand services between the hours of 0715 and 1600. Additionally, the Contractor may be required to provide On-Demand services outside of regular service hours from Monday to Sunday 24 hours per day and on recognized holidays, as coordinated with the COR or ACOR.

c. Emergency Support Hours: The Contractor shall provide 24-hour emergency services Monday through Sunday to include German Holidays.

1.5.5.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a work plan. The plan shall identify regularly scheduled work (location, work to be completed, and timeline). The Contractor’s proposed work plan shall be submitted to the COR for review within five (5) workdays after date of contract award (Deliverable 3). The COR will review and either accept or return their comments to the Contractor within five (5) work days. The Contractor shall submit a final work plan to the COR within three (3) workdays. (Deliverable 3).

1.5.6 Training Holidays: United States Army Europe (USAREUR) has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.7 Place of Performance: The work to be performed under this PWS shall be performed at various facilities and areas within the USAG Wiesbaden footprint.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing work under this PWS shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative).

1.6.2 Personnel Security Clearance Requirements: RESERVED.

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any Subcontractors used in performance of this PWS comply with these requirements and that all employees, of both the Contractor and any Subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: https://www.aepubs.eur.army.mil/AE-Regulations.

1.6.3.1 The Contractor shall provide an installation pass log to the COR within 10 work days after contract award (Deliverable 4). The log shall, at a minimum, contain the following information: name of employee, copy of police good conduct certificate (Fuehrungszeugnis) not older than one (1) year, and a copy of passport or Identification Card. The log shall be updated as employees are added or removed and submitted to the COR within five (5) work days after any changes to the log (Deliverable 5). The updated installation pass log shall be current and available at any time upon request by the Government.

1.6.3.2 Upon the termination, cancellation or completion of the contract or employment of contractor personnel, the Contractor shall collect the installation access passes the same day employment of an individual has expired or been terminated and return them to the issuing office within 30 calendar days. (Deliverable 6).

Below is the responsible Organizational Sponsor & Installation Access Control Office for this PWS:

Installation Access Control Office:

1.6.3.3 Common Access Cards (CAC): RESERVED.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors. The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office, and residence permits for local national installation passes and access rosters. The Contractor workforce shall comply with all personal identity verification requirements as directed by DoD, Headquarters United States Department of the Army (HQDA), and local policy. The Contractor may have to complete additional security training to comply with the security standards of this PWS. In addition to the changes otherwise authorized by the changes clause of the contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. If the Contractor incurs costs to comply with the FPCON changes, the Government will provide equitable adjustment.

1.6.4.1 U.S. Citizen: RESERVED.

1.6.4.2 Local Nationals and Third Country Nationals: Prior to beginning work, Contractors employing local national and third country nationals shall furnish the Contracting Officer (KO) via the COR a police good conduct certificate (Polizeiliches Fuehrungszeugnis), issued within the previous one (1) year, not later than ten (10) work days after contract award (see para 1.6.3.1, Deliverable 4). Forwarding correspondence from the Contractors shall identify the associated contract number. The IACS will determine the favorability of the Polizeiliches Fuehrungszeugnis and the COR will notify the Contractor of the findings.

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured in accordance with (IAW) the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: RESERVED.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.9 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.10 Contracting Officer’s Representative (COR): Definition of COR duties can be found in Part 2 of this PWS. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.11 Key Personnel: The following Contractor personnel are considered key personnel by the Government: Technical Project Manager (TPM) and Alternate Technical Project Manager (ATPM). The Contractor shall provide a Technical Project Manager who shall be responsible for performance of all work under this PWS. The name of this person and an ATPM who shall act for the Contractor when the TPM is absent shall be designated in writing to the Contracting Officer and COR within ten (10) days of contract award (Deliverable 7) and whenever changes occur. The TPM or ATPM shall have full authority to act for the Contractor on all contract matters related to the daily operations noted in this PWS.

The TPM or ATPM shall be available by phone from 0715 – 1600 Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

Qualifications for key personnel:

The TPM or ATPM, performing services under this PWS shall read, write and speak English to communicate with Government personnel, accurately record data, and perform required work IAW English language documentation and publications used by the Government and its suppliers and as specified in this PWS.

1.11.1 Special Qualifications: All Contractor personnel working under this PWS shall be host nation-certified Pest Controller (Industrie und Handelskammer (IHK) gepruefter Schaedlingsbekaempfer) in the appropriate categories of work under this PWS (public health, stored products protection, and plant protection) and communicate in English.

The Contractor shall hold all legally required certificates, licenses, and expertise to execute the performance work statement specifications, including the removal, storage, transportation of pests, as well as pesticide application. The Contractor shall hold equipment certifications in compliance with all applicable host nation and United States (US) laws and regulations. The Contractor shall provide current licenses, certificates or other documentation of qualification to the COR for approval prior to employees performing services under this PWS (Deliverable 8). Contractor personnel shall maintain copies of all certifications at all times while performing services and may be requested, by the Government, to produce those documents at any time. Any expired certifications shall be renewed and presented to the COR.

The Contractor shall submit to the COR compliance certificates for all equipment to be used prior to contract performance (Deliverable 9). If Contractor furnished equipment or materials change during the life of the contract, compliance certificates for all replacement equipment or materials shall be provided to the COR for approval prior to usage (e.g. Technischer Ueberwachungsverein (TUEV) certificates to ensure calibration of Oak processionary caterpillar (OPC) spraying equipment).

The Contractor shall provide to the COR the following current and valid professional licenses, certifications, and permits (Deliverable 10). Certificates shall be provided prior to commencement of work by any new personnel performing services under this PWS.

a. The Contractor shall have a DIN EN ISO 9001 Quality Management System certification (most recent version).

b. The Contractor shall have a DIN EN 14001 for Environmental Management System certification (most recent version).

c. Proof that the firm is registered and approved to perform pest control services in Germany, IAW Hazardous Substance Regulation, Amendment 1, No 3.

1.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure all documents or reports produced by the Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee’s name, the Contractor’s name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall ensure their employees wear the badges visibly when performing work at Government workplaces.

1.13 Contractor Travel: RESERVED

1.14 Other Direct Costs: RESERVED

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this PWS. All documents and materials, to include the source codes of software, produced under this PWS shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this PWS may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorized Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this PWS on any marketing tools to include its company website.

1.17 Non-Disclosure Statements: RESERVED

1.18 Organizational Conflict of Interest (OCI): The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: RESERVED

1.20 Safety: All work shall be performed in a safe manner. The Contractor shall comply with all safety and fire regulations as prescribed by the German Accident Prevention Regulations and their Insurance Companies (Unfall-Verhuetungs-Vorschriften der Berufsgenossenschaften (UVV) und der Unfall-Versicherungen). The Contractor shall also comply with the guidelines of Technische Regeln fuer Gefahrenstoffe (TRGS) 523, Technical guidelines for hazardous substances (Technische Richtlinien fuer Gefahrstoffe) and adhere to all safety-related, occupational health related, hygiene, and ergonomic requirements concerning the marketing and exposure to pesticides.

1.21 Environmental Compliance: USAG Wiesbaden has implemented an Environmental Management System (EMS) that conforms to Army policy, EMS requirements in Executive Order (EO) 13423 ("Strengthening Federal Environmental, Energy and Transportation Management"). As required by Army Regulation 200-1, our EMS is mission-enhancing, conforms to the ISO 14001 Standard, and is garrison-wide in scope.

1.22 Environmental Compliance Plan and Program: The Contractor shall ensure that all of its operations and activities conform to the USAG Wiesbaden's EMS policy requirements. The Contractor shall ensure that all contract personnel have obtained appropriate levels of training on the handling, use, storage, and disposal of hazardous materials (HM). In addition, the Contractor shall ensure that all Contractor controlled activities on USAG Wiesbaden installations are conducted in accordance with USAG Wiesbaden EMS Policy, Final Governing Standards Germany, and applicable German environmental laws/standards. The Contractor shall inform the COR of the types and quantities of hazardous materials that they plan to bring into the garrison to meet their contractual duties, to include the Material Safety Data Sheets (MSDS) and storage requirements for the hazardous materials. The Contractor must provide this information before bringing the hazardous materials onto USAG Wiesbaden. The Contractor shall clean up at its own expense any contamination, including soil and ground water contamination caused by HM he has brought to the garrison or by his activities. The Contractor must immediately report any HM spills to the garrison Fire Department at CIV 0611-705-117. The Contractor shall contact the COR or the USAG Wiesbaden Directorate of Public Works Environmental Division (DPW-ED), DSN 337-5587, CIV 0611-705-5587, Bldg. 1059, Clay Kaserne for a copy of the garrison EMS policy and German Final Governing Standards. The USAG Wiesbaden EMS policy (Commander's Policy Letter #22, Environmental Management Systems) can also be obtained from the garrison website.

1.23 Required Training: The following provides information on AT / OPSEC related training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including Subcontractor employees, who are employed under the contract, shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated Subcontractor employees. The Contractor shall submit certificates of completion (Deliverable 11) for each affected Contractor employee and Subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within thirty (30) calendar days after completion of this training by all employees and Subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (Deliverable 11) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training (Deliverable 11).

1.23.2 OPSEC Training: All Contractor employees, including Subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this PWS (Deliverable 12). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel shall complete refresher training every 12 months (Deliverable 12). Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training (Deliverable 12).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within ten (10) after completion of the training (Deliverable 12).

1.23.3 iWATCH Training: The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance (Deliverable 13). Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training (Deliverable 13). Training slides can be found on the Army OneSource we site: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.23.4 Information Assurance (IA) Training: RESERVED.

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any Subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and Subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO Status of Forces (SOFA) shall possess work and residence permits.

1.24.3 By acceptance of and performance under this PWS, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or Subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this PWS for default.

1.25 Notice to Proceed: RESERVED.

1.26 Electromagnetic Compatibility Directive: RESERVED.

1.27 Government Property and Services: RESERVED.

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: RESERVED.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contact Treatment - The application of a pesticide formulation for immediate lethal effect

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this PWS refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Crack and Crevice Treatment - The application of small amounts of pesticides directly into cracks and crevices in which pests hide or through which they may enter a structure. Such openings commonly occur at expansion joints, between different elements of construction, and between equipment and floors. These openings may lead to voids such as hollow walls, equipment legs and bases, conduits, motor housings, and junction or switch boxes.

Customer Complaints Inspection - Customer complaints inspection is unscheduled surveillance of Contractor's work prompted by people receiving the service. The COR may receive customer complaints about the Contractor's performance or quality of service. The COR may review the Contractor performance, verify the Contract requirement, provide the Contractor notification of deficiencies, and may require the Contractor to provide a callback service.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Environmental Protection Agency (EPA) - The Federal agency delegated authority to enforce the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA).

Food Handling Facilities - Areas or places other than private residences in which food is stored, processed, prepared, or served. Examples include any fixed or mobile restaurant or snack bar, food plant or warehouse, dining hall, canteen, bar, sandwich shop, exchange or commissary.

Food Areas - Areas for receiving, serving, storage (dry, cold, frozen, or raw), packaging (canning, bottling, wrapping, boxing), preparing (cleaning, slicing, cooking, grinding), edible waste storage, and enclosed processing systems (mills, dairies, edible oils, syrups).

Grounds, Improved - Grounds on which development and at least seasonal maintenance measures are performed. This category normally applies to areas within the developed sections of an installation which contain lawns, landscaping, parade grounds, golf courses, barracks, administrative and athletic facilities, airfields, cemeteries, and similar areas.

Grounds, Unimproved - Grounds on which development and maintenance is rarely performed. These areas are normally small arms ranges, maneuver areas, wildlife conservation areas, and grazing areas. Lakes, ponds, creeks, and springs occur in unimproved grounds.

Integrated Pest Management (IPM) - A systems approach to reduce pest populations to tolerable levels through a variety of techniques, including biological, cultural, physical, or mechanical control and, only when necessary and appropriate, chemical control.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Monthly Work Schedule - A written document indicating as a minimum the following:

All Buildings in which scheduled services will be performed.

All areas at which pest control services will be performed.

Month, day and specific time frame (hours) during which and where work will be performed.

Non-Food Areas - Areas within food handling establishments including garbage rooms, lavatories, floor drains (to sewers), entries and vestibules, offices, locker rooms, mechanical rooms, boiler rooms, garages, mop closets, and non-food storage.

On-Demand Services - Services where the requirement for treatment arises through infestations encountered upon inspection or by request called in by occupants.

On-Demand Service Requests - A request for pest control service. The Government may specify the day and time for a particular service.

Priority I / Emergency On-Demand Service Request - A request for service with a short response time, when health, safety, or military mission will be adversely affected if the situation is not abated in an expeditious manner. Priority I work will be started within two (2) hours and accomplished in the least time necessary.

Priority II / Urgent On-Demand Service Request - A service priority designated by the Government for work that must be performed more rapidly than Priority III requests.

Priority III Non-Urgent On-Demand Service Request - A request for service to be performed by the Contractor in a routine manner, basically first-in first out.

Physical Security - Actions that prevent the loss or damage of Government property.

Pests. Any arthropods, pigeons, rodents, nematodes, that adversely affect the well-being of personnel and animals; attack real property, supplies, equipment, or vegetation, or are otherwise undesirable

Pest Control/Management. Pest reduction or prevention by a comprehensive approach that considers various suppression techniques, the habitat of the pest, and interrelationships between the pest populations and the ecosystem.

Pest Control Services. Preventive measures to forestall, e.g., sanitation and surveys, and corrective measures to control, insect, rodent, and other pest infestations by biological, chemical (pesticide) or mechanical methods (traps, barriers, screen, etc.).

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Residual Pesticide - Products applied to obtain mitigating effects lasting several hours or longer and are applied as general, spot, or crack and crevice treatments.

Restricted Area - An area designated by the Commander that requires access control.

Self-Help - Performance of minor maintenance, such as pest control using general use insecticides, by building occupants to maintain or improve living conditions and appearance of facilities.

Space Treatment - The dispersal of pesticide material into the air by foggers, misters, aerosol devices, vapor dispensers, or ultra-low volume (ULV) equipment for the control of flying or exposed crawling insects.

Spillage - Accidental loss of pesticides not caused by Contractor's negligent or wrongful storage and handling of pesticides.

Spoilage - Loss of pesticides due to expiration of its shelf life, loss of potency or strength not caused by accidental or wrongful storage and handling by the Contractor.

Spot Treatment - The application of pesticides to limited areas on which pests are likely to occur, but which will not be in contact with food or utensils, and will not ordinarily be contacted by workers. These treatment areas may occur on floors, walls, and bases or undersides of equipment. A treated spot shall not exceed two square feet.

Standing Operation - Routine scheduled surveillance of a designated facility (Food Handling Facilities).

SubContractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the SubContractor.

Surveillance - Inspection to detect actual infestation of pest in order to prepare recommendations for the control and elimination of such sources. Surveillance operations include installing rodent bait stations and rodent traps, applying insecticide aerosols and insect traps, and mapping breeding sources, resting station collections, population estimates and sanitary inspections. Proper handling, packing, and submitting of specimen to designated laboratories, in a condition which will allow identification and isolation of disease agents, may be required. Includes removal and disposal of dead carcasses, exposed bait stations and traps.

Treatment - Corrective measures to control and eliminate infestations. Corrective measures are application of mechanical control by traps, barriers, impermeable containers, screening, manipulation of water levels, humidity, temperature, electricity, light, radiant energy and sound waves, and chemical control measures by application of pesticides.

Ultra Low Dose (ULD) - Application of 1.5 ounces (44.38 ml) or less per 1,000 cubic feet indoors. A very high percentage of the droplets is produced in the range of one to 30 microns with none exceeding 50 microns in diameter.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

BioStoffV Biological Substance regulation

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Property and Services

3.1 Services: RESERVED.

3.2 Facilities: Any facilities provided by the Government for temporary use as identified in paragraph 5.1.6 will be identified by the COR on an as-needed/as-applicable basis. The Contractor shall ensure that refueling of machines is performed on authorized paved areas.

3.3 Utilities: The Government will provide water and electricity for use in the performance of the tasks under this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities.

3.4 Equipment: RESERVED

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: Any materials provided by the Government will be identified at the task order level.

3.7 Training: The Government will provide AT Level I awareness training available online at https://atlevel1.dtic.mil/at, iWATCH training for which the training slides can be found on the Army OneSource website: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx and AT OPSEC at https://securityawareness.usalearning.gov/opsec.

3.8 Common Access Cards (CAC): RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: RESERVED.

4.3 Materials: The Contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements identified in this PWS.

4.4 Vehicles and Equipment: The Contractor shall provide all equipment, tools, safety equipment, and vehicles needed to perform the services described in this PWS. Contractor furnished equipment shall not be cleaned or washed on Government property.

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

4.6 Communications: The Contractor shall establish a communication system or a method to receive On-Demand service requests from the Government during standard hours of operation. The Contractor shall provide a telephone number for receipt of incoming On-Demand service requests. The Contractor shall notify the COR in writing of the telephone numbers not less than three (3) work days prior to the contract start date, and immediately thereafter in the event of any change.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform pest control and surveillance services in all facilities in accordance with Host Nation requirements and Army regulations, see also Para 6.1. All pest management chemicals shall be procured, stored, handled, and applied in strict accordance with the manufacturer's label and shall be registered for use in Germany. Any Contracting Officer, assigned to Regional Contracting Office Wiesbaden is authorized to issue Task Orders under this contract.

5.1.1 The Contractor shall utilize Integrated Pest Management (IPM) in their overall pest control and pest surveillance program.

5.1.2 The Contractor shall develop and provide a Pest Control Work Performance Record Template (Deliverable 14). This form shall be used for each service performed. The Contractor shall submit an example of the form to the COR for approval prior to start of contract Period of Performance.

The following information shall be included on the form (in English) for each On-Demand service request:

a. Contractor’s business name

b. Contract number

c. Contract Line Item Number (CLIN)

d. First and last name of each technician who performed the service

e. Date and specific time the service was requested

f. Date and specific time the service was completed

g. Specific report name of the target pest controlled and any other pest observed

h. Using the same descriptive terms as found on DD Form 1532

i. Type of services

j. Number of units treated

k. Unit (e.g., AC for acres, MSF for thousand square feet, EA for each); site (e.g., RES for indoor residential structures, OPG for open/grass areas)

l. Report name of the pesticide used

m. Pesticide formulation type and application unit such as FLO for fluid ounces, PDW for pounds, and ZGL for gallons

n. Percent of final concentration of pesticide applied or rate of application of pesticide in pounds and percent active ingredient per unit of operation

o. Labor time, in man…