6495-18_-_PWS_-_NEXT_GEN_VTC_v4.docx

PERFORMANCE WORK STATEMENT (PWS)

United States Army Europe Conferencing Infrastructure and Collaboration Space Modernization

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of services/Introduction: This is a non-personnel services contract to provide video teleconferencing infrastructure modernization and selected collaboration space modernization for The United States Army Europe (USAREUR) Headquarters Support Division (HSD). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: USAREUR HSD is preparing to modernize its video teleconferencing and collaboration spaces and would like your help in determining the actual requirements. Video conferencing and collaboration has emerged as an important command and control requirement at multiple levels. It is an invaluable information sharing tool for drawing together participants at numerous locations (US, allied, and tactical) without involving expensive and lengthy travel. VTC provides rapid face-to-face interaction among planners and commanders during war, crises, contingencies, and exercises. Intrinsically, VTC enables principals to observe participants’ demeanor, assess situational understanding, and examine the physical state of a crisis location. VTC is a critical C2 tool for commanders.

1.3. Scope: The Contractor shall provide non-personal services as required to deliver solutions for two categories.

Category 1: (Conferencing Infrastructure Modernization) The contractor shall provide services for design, engineering, configuration, component selection, installation, maintenance, warranty support, and product upgrade/refreshes and training for the United States Army Europe Video Teleconferencing Infrastructure. Video Teleconferencing Infrastructure can be broadly defined as solutions that supports; VTC Scheduling, VTC Bridging, Gateway, Interoperability and Collaboration Tools. USAREUR’s VTC Infrastructure requirements are focused primarily on two separate networks; US Army NIPRNET and US Army SIPRNET. It is expected that the contractor will provide proposals for two (2) separate sets of core infrastructure as the target networks are completely logically and physically separated. Note: There are specific instances where the infrastructure will be required to maintain compatibility with standards based cross domain solutions (detailed as needed below).

Category 2: (Collaboration Space Modernization) USAREUR HSD is seeking commercial quality integration design and installation by a professional Audio/Video System provider for their collaboration space modernization project encompassing twenty-nine (29) total conference rooms and one (1) large operations center. Vendors should focus specifically on Audiovisual (A/V) Systems; design, engineering, configuration, component selection, installation, maintenance, warranty support, and product upgrade/refreshes of existing A/V systems. The contractor shall review the current A/V system and repair/update/upgrade the systems to modern standards return to full operational functionality to ensure that A/V setup is fully functional.

Note: Offers will be evaluated through a best value determination considering the proposed technical solution and cost.

1.4 Objectives:

This is a non-personal services contract to provide HQ USAREUR with a comprehensive Video Tele-Conferencing (VTC) solution for x3 Networks (Classified, Unclassified and Other). Generally there are five main objectives of this contract.

1. Conferencing Infrastructure Design Assistance and Collaboration Space Design Assistance

2. Equipment Procurement and Delivery

3. Implementation and Configuration Support

4. Training (Initial Training plus follow on as necessary for technicians)

5. Post Implementation Support and Maintenance as required

1.5 Period of Performance: The period of performance(s) will be determined based on which aspect of the project it applies. Design, Planning, Installation, Configuration and Training will encompass a set period to be determined after a full review of proposals and contract award. Warranty and follow on maintenance period of performance will be treated separately and is expected to continue through option years for the life-cycle of the solution.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

b. How the contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the contractor will ensure all keys issued will remain controlled items (See 1.4.xx Key Control)

f. How the contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

g. How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

An analysis of quality control and timeliness reports shall be sent to the COR within ten (10) calendar days after the end of each Task Order. A final QCP shall be submitted to the KO through the COR for review and acceptance within ten (10) calendar days after date of contract award. After acceptance of the QCP, the contractor will receive the KO’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) calendar days.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: This information is contained in 5152.204-4000 U.S and Host Nation Holidays. Generally, the contractor will not be required to perform services on weekends or federal holidays, however, given the nature of this contract there are potential instances where the contractor may be required to perform work over the weekend or during holidays so that customer impact is minimized.

1.6.4 Hours of Operation: Generally, the contractor is responsible for conducting business, between the hours of 8:00 am and 5:00 pm Central European Time, Monday thru Friday except Federal holidays (unless otherwise required) or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at Government Facilities in Germany; Wiesbaden, Kaiserslautern, Grafenwohr and other.

1.6.7 Type of Contract: The government will award a (Type of contract to be determined by KO and the customer).

1.7 Security Requirements:

1.7.1 Security Program: Contractor personnel performing work under this contract must hold a United States Secret Clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254

1.7.2. Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the SECRET level in the Joint Personnel Adjudication System (JPAS) at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are In Accordance With (IAW) the attached DD Form 254, Department Of Defense Contract Security Classification Specification. The Contractor shall ensure that contractor employees and sub-contractor employees performing services under this contract comply with FAR 52.204-2, Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contractor will ensure the employee complies with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M), and any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.7.3 Installation Access: See clause 5152-225-4001 -- INSTALLATION CLEARANCE RERQUIREMENTS (June 2016) in basic contract. (Requiring Activities must add garrison requirements). The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Background Checks: See clause 5152.204-4008-Background Checks (June 2016) – U.S. and Host Nation Contractors. The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.8 Key / Card Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan [if applicable]. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan [if applicable].

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.11 Key Personnel: The follow personnel are considered key personnel by the government:

1.11.1 Contract Manager / Alternate Contract Manger: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. and 5:00 p.m. Central European Time, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

Qualifications for Contract Manager / Alternate Contract Manger: [Insert the qualifications for all key personnel, i.e., 1.6.12.1 Contract Manager and Alternate, 1.6.12.1.1 The Contract Manager and Alternate must have 24 semester hours in mathematical, engineering, and/or quantitative analysis courses; 15 or more years cost analysis experience; and familiarity with Defense Department Data Sources (e.g. cost and software data reporting, EVM), 1.6.12.2 Systems Administrator, 1.6.12.2.1 The Systems Administrator must have a high degree of expertise with the following systems/protocols: Microsoft Server 2000 and XP operation and administration, and Network Administration.]

1.11.2 Lead Systems Engineer / Alternate Systems Engineer: The contractor shall provide a Lead Systems Engineer who shall be responsible for all technical aspects of the project. This individual and an alternate, who shall act for the Lead Systems Engineer when they are absent, shall be designated in writing to the contracting officer. The Lead Systems Engineer or alternate shall have full authority to act for the contractor on all technical matters relating to daily operation of this contract. The Lead Systems Engineer or alternate shall be available between 8:00 a.m. and 5:00 p.m. Central European Time, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for these key personnel are listed below:

Qualifications for Lead Systems Engineer / Alternate Systems Engineer: [Insert the qualifications for all key personnel, i.e., 1.6.12.1 Contract Manager and Alternate, 1.6.12.1.1 The Contract Manager and Alternate must have 24 semester hours in mathematical, engineering, and/or quantitative analysis courses; 15 or more years cost analysis experience; and familiarity with Defense Department Data Sources (e.g. cost and software data reporting, EVM), 1.6.12.2 Systems Administrator, 1.6.12.2.1 The Systems Administrator must have a high degree of expertise with the following systems/protocols: Microsoft Server 2000 and XP operation and administration, and Network Administration.]

1.11.1 Special Qualifications: Necessary advanced education, certifications appropriate to implementing vendor solution.

1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification. Contractors will be supplied appropriate facility access badges.

1.13 Contractor Travel: Contractor shall be required to travel to various locations within Germany during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Required language should travel be needed: Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR [thirty (30)] calendar days prior to scheduled travel.

For proposal purposes, a not to exceed amount for travel can be established or you can include in your IGCE and the workload summary, a projected listing of travel locations to include frequency and number of persons required to travel so the offerors can provide pricing.

1.14 Other Direct Costs: (If applicable): [Insert what the other direct costs requirements will be. These costs must be preapproved by the contracting officer] For example: This category includes travel (outlined in 1.6.13), reproduction, and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues.

1.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.17 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: (If applicable): To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the [Insert the time period, i.e., sixty (60) day, thirty (30) day, etc.] phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. (This section includes all appropriate terms and phrases for this PWS. The definition must be clear and concise, not ambiguous. Carefully consider each definition because they will be binding for the duration of this contract, unless modified. In addition, include a complete listing of all acronyms and words or phrases they represent.)

1.20 Safety: [Insert all safety requirements.].

1.20.1 Safety Plan and Program: [Insert safety plan and program requirements.].

1.21 Environmental Compliance: [Insert environmental compliance requirements.].

1.22 Environmental Compliance Plan and Program: [Insert environmental compliance plan and program requirements.].

1.23 Required Training:

1.23.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within [Thirty (30)] calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or [Thirty (30)] calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within [Thirty (30)] calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within [ten (10)] calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within [ten (10)] calendar days after completion of the training.

1.23.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.23.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within [Thirty (30)] calendar days after the contract is awarded and within [Thirty (30)] calendar days after new employees commence contract performance, with the results reported to the COR within [Thirty (30)] calendar days after the contract is awarded.

1.23.4 Information Assurance (IA) Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training. [All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2], Information Assurance, within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and subcontractor personnel performing services under this contract with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Contractor personnel must complete refresher training every twelve (12) months.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: The Government will provide support as necessary in the coordination of configuration and installation items.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment when required.

3.3 Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS.

3.4 Equipment: The Government will provide access to all legacy equipment as necessary in order to facilitate an easier transition to the new solution(s).

3.5 Property Management: For all issued GFP for this contract, the contractor shall submit a property management plan prior to installation to the USAREUR HSD Logistics Branch that addresses the requirements as listed in FAR Clause 52.245-1, Government Property. Contractor shall ensure GFP is maintained IAW AR 735-5, Policies and Procedures for Property Accountability, in addition to the aforementioned clause.

3.6 Materials: The Government will provide printed or electronic copies of materials required to guide in the configuration of equipment so that it meets all applicable security guidelines.

3.7 Training: N/A

3.8 Common Access Cards (CAC): The Government will provide Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/) as necessary.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance The contractor shall ensure that personnel working on areas of the project that require DoD Network Access possess and maintain a Secret Clearance and are able to complete the necessary requirements in order to obtain a US NIPR and SIPR network account. The contractor shall ensure that personnel, where required possess and maintain a Secret facility clearance from the Defense Security Service IAW DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM) and AR 380-49, Industrial Security Program. The Contractor’s employees, performing work in support of this contract shall have been granted a Secret Clearance from the Defense Industrial Security Clearance Office. The Facility Security Clearance must match the highest security clearance required for personnel. The DD 254, Department Of Defense Contract Security Classification Specification is provided as an attachment in the basic contract.

4.3 Materials: The Contractor shall, furnish materials, tools, supplies, and equipment necessary to meet the requirements under this PWS which are not outlined in section 3.

4.4 Equipment: The Contractor shall provide all equipment as necessary to meet the requirements within this PWS].

4.5 Common Access Cards (CAC) The contractor shall provide the following information: Last, First Middle Name, Cadency Name, Person identifier (SSN, FIN, or TIN), date of birth, primary email (this email will used to contact the individual) to the COR with 15 calendar days after award. The contractor shall provide a CAC log within the first 30 calendar days after contract award and within 5 calendar days after changes have been made. The COR will provide the format and content. Note CACs are Government property and must be accounted for.

PART 5

SPECIFIC TASKS

5.1 Basic Services: Services are broken down into two main categories.

5.1.1 Category 1: (Conferencing Infrastructure Modernization) The contractor shall provide services for design, engineering, configuration, component selection, installation, maintenance, warranty support, and product upgrade/refreshes and training for the United States Army Europe Video Teleconferencing Infrastructure. Video Teleconferencing Infrastructure can be broadly defined as solutions that supports; VTC Scheduling, VTC Bridging, Gateway, Interoperability and Collaboration Tools. USAREUR’s VTC Infrastructure requirements are focused primarily on two separate networks; US Army NIPRNET and US Army SIPRNET. It is expected that the contractor will provide a proposal covering two (2) separate sets of core infrastructure as the target networks are completely logically and physically separated. Note: There are specific instances where the infrastructure will be required to maintain compatibility with standards based cross domain solutions (detailed as needed below).

5.1.2 Category 2: (Collaboration Space Modernization) USAREUR HSD is seeking commercial quality integration design and installation by a professional Audio/Video System provider for their collaboration space modernization project encompassing twenty-nine (29) total conference rooms and one (1) large operations center. Vendors should focus specifically on Audiovisual (A/V) Systems; design, engineering, configuration, component selection, installation, maintenance, warranty support, and product upgrade/refreshes of existing A/V systems. The contractor shall review the A/V system and repair/update/upgrade the systems to modern standards return to full operational functionality to ensure that A/V setup is fully functional.

Note: Offers will be evaluated through a best value determination considering the proposed technical solution and cost.

Note: All equipment installed must be on the the Department of Defense Information Network (DoDIN) Approved Products List (APL). The DoDIN APL process is developed in accordance with DoD Instruction (DoDI) 8100.04. The DoDIN APL process is managed by the Defense Information Systems Agency (DISA) –Infrastructure Directorate (IE) Approved Products Certification Office (APCO). In accordance with CJCSI 6211.02D, DISN Responsibilities, 24 January 2012, Enclosure B Policy Para 1.c. (4): Vendor shall provide UC products listed on the DoD UC Approved Products List (APL), as applicable, unless granted an exception to policy in accordance with (IAW) DoDI 8100.04.” The APL process provides for an increased level of confidence through Cybersecurity and Interoperability (IO) certification. The DoDIN APL (hereinafter referred to as ‘APL’) is the single approving authority for all Military Departments (MILDEPs) and DoD agencies in the acquisition of communications equipment that is to be connected to the Defense Information Systems Network (DISN) as defined by the Unified Capabilities Requirements (UCR).

5.2. Specific Tasks

5.2.1 Category 1 Tasks - Conferencing Infrastructure Modernization: Tasks related to Effort 1 listed below.

5.2.1.1 Infrastructure Design Guidelines: The Contractor shall design conferencing infrastructure that meets or exceeds the following performance standards.

Performance Standard: Requirements listed below pertain to capabilities per network. USAREUR HQ requires “same” (if not otherwise indicated) capabilities listed below on three different networks (Unclassified, Classified and Other). USAREUR is planning the implementation of standards based cross-domain conferencing solutions.

· Systems shall support up to 500 concurrent multi-point VTC connections with a minimum of 3 endpoints per session. Should support up to 1500 simultaneous connections / users.

· System shall be capable of providing high definition video quality (min. 1080p). System must use automatic bandwidth adaptation mechanisms to ensure video and content are delivered at high quality with limited pixilation, jitter or delay.

· Infrastructure shall support and allow connection for all standards based endpoints such as Cisco or Polycom, to include soft clients.

· The Solution will provide regional capabilities and should be able to adapt to changes in the security architecture and the further deployment of JIE, JRSS, MPLS cloud and QOS functionality as they become available.

· Solution should account for existing and future network designs to provide regional capabilities through sub-nets, changes in security architecture and deployment of the Multi-Protocol Label Switching (MPLS) and Quality of Service (QOS) on the DISN core. System should provide the ability to distribute and receive VTCs of various classifications from other Army Organizations, DoD Agencies, Federal Agencies, NATO Partners, Allied Partners, Mission Partners and commercial entities. System should be able to connect appropriately on the following networks; NIPR, SIPR, BICES, NSWAN, Commercial Internet (where applicable) Coalition Networks, Episodic Networks and ISDN.

· Systems will be required to employ US Army baseline information assurance requirements throughout the system’s lifecycle IAW DoD Instruction (DoDI) 8500.2, DoDD 8500.1E, DoDI 8510.01 (DoD IA Certification and Accreditation Process [DIACAP]), and AR 25-2. Certify and accredit all Automated Information Systems IAW DoDD 8500.01E.

· In accordance with DoDI 8551.1, all DoD systems visible to DoD-managed network components shall use Ports, Protocols, and Services (PPS) according to the most current PPS Assurance Category Assignments list and shall implement them per the most current DISA issued STIGs.

· System must support virtualization. VMware compatibility is preferred but not required. If Windows Server is used, solution must be compatible with Microsoft Server 2012R2, as well as, support iterative and timely upgrade paths to newer versions of OS in accordance with Army Policies.

· System shall be fully redundant - System should be designed and deployed with the maximum level of operational resilience possible (High Availability @ 99%). The assets will most likely need to be placed into the enterprise data centers at Kaiserslautern Information Center and USAG Grafenwoher, respectively. In information technology, high availability refers to a system or component that is continuously operational for a desirably long length of time. Availability can be measured relative to "100% operational" or "never failing".

· Supports integration with Cisco Call Manager to enable IP phone participation in VTC.

· Customers must be able to schedule conferences in advance, and sessions must be repeatable (recurring) when necessary.

· Supports the following video/media protocols: WebRTC, SIP, H323, H.320, RTP, RTCP, SRTP, and SRTCP. Must support emerging “standards-based” technology (non-vendor specific).

· Supports the following video codecs to and from Multipoint Control Unit (MCU) and to and from point-to-point VTC endpoints: H.261, H.263, H.263+, H.264, H.264 SVC, H.264 AVC. Must support emerging “standards-based” technology (non-vendor specific).

· Supports the following audio codecs to and from Multipoint Control Unit (MCU) and to and from point-to-point VTC endpoints: G.711, G. 722, G.722.1, G.728, G.729, G.729 (A&B), G.723.1, G.722.1 Annex C, AAC-LD, AAC-LC. Must support emerging “standards-based” technology (non-vendor specific).

· Systems shall support Directory Services integration protocol: H.350 for devices; Active Directory and LDAP for users.

· Systems shall support Public Key Infrastructure (PKI) where applicable.

· Systems shall supports encryption on secure and unsecure networks.

· Supports content sharing using the following protocols: H.239 and Binary Floor Control Protocol (BFCP). Must support emerging “standards-based” technology (non-vendor specific). Supports preparation, reception, storage, retrieval, display, and transmission of briefing material. A capability that allows users to share content (Push Slides, Share Presentations).

· Shall support connections of multiple endpoints including “network external” (Example: Commercial to NIPR / NIPR to Commercial).

· Shall support on-demand Virtual Meeting Rooms (VMR). Tool should allow for end-users to be assigned their own private virtual meeting space. End-users must be able to provide dial-in instructions for their VMR to participants and start session without other forms of scheduling.

· Shall provide desktop client and endpoint integration tools which support collaboration tools that enable; desktop audio and video conferencing capability, point-to-point chat, group chat, persistent group chat, desktop sharing, file sharing, presence, other popular collaboration tools and integration with existing enterprise call manager.

· Must be capable of recording 8 simultaneous video and audio streams at a bandwidth of 768kbps using one of the following video and one of the following audio protocols: H.261, H.263, H.263+, H.264, H.264 SVC, H.264 AVC, G.711, G. 722, G.722.1, G.728, G.729, G.729 (A&B), G.723.1, G.722.1 Annex C, AAC-LD, AAC- LC. The recording should accommodate up to 4 hours of recorded media per session. The media storage must provide storage for a minimum of 20 sessions. Access control and distribution of the stored media must use PKI. The play-back file must be in the following format: Windows Media (.asf, .wma, .wmv, .wm), MP4 Video file (.mp4, .m4v, .mp4v, .3g2, .3gp2, .3gp, .3gpp), and H.261/H.264/H.264 AVC.

AQL: 100% Compliant/Accurate on-time.

5.2.1.2 System Documentation: The contractor shall provide documentation and artifacts in support of DoD IA Certification and Accreditation Process (DIACAP). Includes code, programming detail, schematics, O&M Standard Operating Procedures etc..

Contractor shall provide documentation to include programming information for all equipment as necessary. The contractor shall provide artifacts detailing the logical and physical configurations of equipment as necessary. The contractor shall provide blue prints, schematics, wiring diagrams and other artifacts as required.

Performance Standard Documentation and artifacts provided must support US Army baseline information assurance requirements throughout the system’s lifecycle IAW DoD Instruction (DoDI) 8500.2, DoDD 8500.1E, DoDI 8510.01 (DoD IA Certification and Accreditation Process [DIACAP]), and AR 25-2. Certify and accredit all Automated Information Systems IAW DoDD 8500.01E. (Change to RMF and eMass)

AQL: 100% Compliant/Accurate on-time.

5.2.1.3 Warranty / Maintenance Support: The contractor shall provide warranty and maintenance support for all installed equipment under the conferencing infrastructure category.

Performance Standard The Contractor must respond to customer issues within eight (8) hours of notification. The Contractor must repair or replace faulty equipment within forty-eight (48) hours after notification by the COR. The contractor have the appropriate capacity in order to comply with the Governments request, any delays in service may result in a negative performance rating and the issuance or a Non Conformance Report (NCR) to the Contracting Officer.

AQL: On-time no delays

5.2.1.4 Conferencing Infrastructure Training: The contractor shall provide training on the conferencing infrastructure solution as described below.

Contractor shall provide training no less than two (2) on-site training sessions (max: 2 weeks per session) on the…