W912CM-17-T-0022-0001.pdf

0010982893

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose for this Amendment is to:

1. Revise PWS paragraph 1.0 and 1.3 to remove lending closet language.

2. Add language to PWS paragraph 1.6.15.8 Authorization to Perform in Germany.

3. Add German language proficiency levels to PWS paragraph 1.6.18 (d) Key Personnel.

4. Address vendor questions in reference to the Solicitation (See attachment- Vendor Questions and Answ ers).

5. Extend the Solicitation due date from 14 June 2017 at 0800 CET Germany to 23 June 2017 at 1500 hrs CET. Germany.

The POC for this action is Ms. Joann Theodore at telephone: CIV: 0049 (0) 611-143-546-6735 or DSN: 314-546-6735 Email:

joann.theodore.civ@mail.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 27

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 08-Jun-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CM-17-T-0022

X 9B. DATED (SEE ITEM 11)

24-May-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

08-Jun-2017

CODE

ECC RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

W912CM 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CM-17-T-0022

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 14-Jun-2017 08:00 AM to 23-Jun-2017 03:00 PM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from:

Base Year: 19 JUN 2017 - 18 JUN 2018. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS).

To:

Base Year: 3 July 2017 - 2 July 2018. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS)..

CLIN 1001

Option Year 1: 19 JUN 2018 - 18 JUN 2019. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS).

To:

Option Year 1: 3 July 2018 - 2 July 2019. The Contractor shall provide services in support of the Army Community

CLIN 2001

OptionYear 2: 19 JUN 2019 - 18 JUN 2020. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS).

To:

OptionYear 2: 3 July 2019 - 2 July 2020. The Contractor shall provide services in support of the Army Community

CLIN 3001

OptionYear 3: 19 JUN 2020 - 18 JUN 2021. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS).

To:

OptionYear 3: 3 July 2020 - 2 July 2021. The Contractor shall provide services in support of the Army Community

CLIN 4001

OptionYear 4: 19 JUN 2021- 18 JUN 2022. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS).

To:

OptionYear 4: 3 July 2021- 2 July 2022. The Contractor shall provide services in support of the Army Community Services (ACS), USAG Wiesbaden as specified in the Performance Work Statement (PWS)..

DELIVERIES AND PERFORMANCE

The following Delivery Schedule item for CLIN 0001 has been changed from:

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC

POP 19-JUN-2017 TO

18-JUN-2018

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728 FOB: Destination

W582RS

To:

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC

POP 03-JUL-2017 TO

02-JUL-2018

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 1001 has been changed from:

POP 19-JUN-2018 TO

18-JUN-2019

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2018 TO

02-JUL-2019

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 2001 has been changed from:

POP 19-JUN-2019 TO

18-JUN-2020

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2019 TO

02-JUL-2020

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 3001 has been changed from:

POP 19-JUN-2020 TO

18-JUN-2021

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2020 TO

02-JUL-2021

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 4001 has been changed from:

POP 19-JUN-2021 TO

18-JUN-2022

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2021 TO

02-JUL-2022

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 7500 has been changed from:

POP 19-JUN-2017 TO

18-JUN-2018

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2017 TO

02-JUL-2018

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 7501 has been changed from:

POP 19-JUN-2018 TO

18-JUN-2019

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2018 TO

02-JUL-2019

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 7502 has been changed from:

POP 19-JUN-2019 TO

18-JUN-2020

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2019 TO

02-JUL-2020

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 7503 has been changed from:

POP 19-JUN-2020 TO

18-JUN-2021

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2020 TO

02-JUL-2021

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following Delivery Schedule item for CLIN 7504 has been changed from:

POP 19-JUN-2021 TO

18-JUN-2022

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

POP 03-JUL-2021 TO

02-JUL-2022

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

MAINZ KASTEL AE 55252

049-6372-8423728

The following have been modified:

ADDENDUM TO FAR 52.212-1

INSTRUCTIONS TO OFFERORS-COMMERCIAL ITEMS

FAR 52.212-1 is hereby amended to reflect the changes shown below as to the specific paragraph being revised.

Para (a) North American Industry Classification System (NAICS) code and small business size standard. This does not apply to this solicitation.

Para (b) Submission of Offers: This paragraph is hereby revised to include the following:

The Government will award a contract resulting from this solicitation to the Lowest Price Technically Acceptable responsible offeror whose quote conforms to FAR 52.212-2 of the solicitation. Since it is the Government’s intention to award without discussions per FAR 52.212-1(g), offeror are cautioned to examine this solicitation in its entirety and to ensure that their quotation contains all necessary information, provides all required documentation, and is complete in all respects.

Offeror shall provide the following:

1. SF 1449, “Solicitation/Contract/Order for Commercial Items”: duly executed by an official authorized to bind the Offer/Quote. The Offeror shall ensure Blocks 12, 17, 30a – 30c are completed; price schedule shall also be completed;

2. Completed Representations and Certifications. FAR 52.212-3 “Offeror Representations and Certifications - Commercial Items (Mar 2015)" completed by the Offeror. Offeror registered in SAM need only complete paragraph (b) of the above clause, if Representations and Certifications are posted at the SAM website.

Evaluation Factors for Award:

FACTOR I: TECHNICAL

a. Qualifications: Offerors shall submit all documentation required to meet the qualifications listed in PWS paragraph 1.6.18.

b. Experience: Offerors shall submit an individual Reference Information Sheet (see RFQ Attachment 1) for two (2) references performed during the last five (5) years (1 Jan 2012 through the issue date of the solicitation), that clearly demonstrates that the offeror has provided services relevant and recent to those required in the PWS of subject solicitation. The documented experience may be for the U.S. Government or commercial entities. The Government may contact references to verify the accuracy of the information provided by the offeror.

Recent is considered as the efforts that are completed or ongoing during the past five (5) years.

Relevant means similarity to work contemplated under this solicitation with respect to complexity, length of performance, scope, and type of work.

References provided shall include the following information:

i. Government agency or commercial entity name

ii. Contract number, if applicable

iii. Description of services performed, and related scope and magnitude to this requirement

iv. Place(s) of performance

v. Total contract value, if applicable

vi. Period of performance

FACTOR II: PRICE

PRICE: Offerors shall submit the Schedule Supplies/Services for all CLINs 0001 and 7500 for the base year and for the option CLINs 1001- 4001, and 7501-7504, completed with the proposed prices by the offeror.

NOTE: If email, including attachments, exceeds 8 MB, quotes should be submitted via multiple emails with a clear identification: e.g., "Email 1 of 2", "Email 2 of 2", etc.

3. All Amendments issued shall be acknowledged.

4. Quotes shall be received not later than the date and time in Block 8 on page 1 of the Standard Form 1449.

Offerors shall submit quotes via email. Submissions shall be sent to ALL email addresses listed below. Failure to submit to ALL email addresses may result in a quote not being considered for award. Faxed and mailed quotes are not authorized and may be rejected. Subject of e-mail shall be “Submission of Quote W912CM-17-T-0022”.

a. joann.theodore.civ@mail.mil

b. jeannie.m.botteri.civ@mail.mil

c. USARMY.Rheinland-Pfalz.409-contr-spt-bde.mbx.409csb-wie-@mail.mil

5. All questions regarding this solicitation shall be submitted to all email addresses above in writing. The applicable solicitation section or applicable specification paragraph shall precede questions. The Government requests that all questions be submitted as soon as possible (no later than 10 days after issuance of solicitation) to allow the Government sufficient time to respond prior to the closing date. Answers to questions will be posted to FedBizOpps website at https://www.fbo.gov under the solicitation number. It is the Offerors’ responsibility to monitor the web site for posting of amendments, answers to questions, and other instructions, if any.

Data previously submitted to the Government, if any, will not be used in the evaluation of your response to this solicitation. Previously submitted data shall not, therefore, be included in your quote "by reference."

Para (d) Product Samples. This paragraph does not apply.

Para (h) Multiple Award. This is amended to state that only one award will be made from this solicitation.

Para (i) Availability of Requirements document cited in the solicitation. This paragraph does not apply to this solicitation.

Para (m) System for Award Management (SAM).

Prospective contractors shall be registered in System for Award Management (SAM) database prior to award of a contract or agreement.

1.US Vendors: See FAR Clause 52.204-13 incorporated by reference and DFARS Clause 252.204-7004 Alternate A included by full text into this solicitation.

2. Foreign Vendors: To get registered in (c) SAM offerors need a (a) DUNS & Bradstreet (D&B) number and a

(b) NATO Cage Code (NCAGE) number.

(a) For the DUNS number enter the website http://www.upik.de/upik_anfrage.cgi and complete the application form. D&B Support Tel.: +49 (61 51) 13 75-777, Email: kundenservice@dnbgermany.de

(b) For the NCAGE send an email request with a Name, Address and Telephone number (shall be the same name and address used to register the DUNS number) to: logkdobwncbge@bundeswehr.org NCAGE Support Tel.:

02241- 991-643 or 470

(c ) The DUNS# and NCAGE are required to establish a user account in the System for Award Management (SAM) website https://www.sam.gov/portal/public/SAM/ . Select “create user account” and offerors will receive a confirmation email. After establishment of a user account in SAM offeror shall complete the SAM registration.

Para (n) Other Applicable Provisions.

PERFORMANCE WORK STATEMENT

PART 1

GENERAL INFORMATION

1.0 Introduction: This is a non-personal services contract providing Reception and Administrative Coordinator services to the Army Community Services (ACS), United States Army Garrison (USAG) Wiesbaden. This contract is for initial intake and customer service to all community members requesting ACS services and program support.

These services include answering the telephone and taking message, information and referral services, computer lab assistance including Volunteer Management Information System (VMIS) support to volunteers, relocation, and responding to customers' questions and concerns in both English and German languages. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Reception and Administrative Coordinator services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

1.1 Background: The Reception and Administrative Coordinator Contractor shall be responsible for providing the Army Community Service Director (ACSD) and the ACS staff ongoing and specialized reception, clerical coordination, intake information and coordination, and administrative services. Services shall be performed in support of military personnel, family members, and Department of Defense (DOD) civilians and their family members in the Wiesbaden Military Community as well as the ACSD.

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO). See also Paragraph 1.0 Introduction.

1.2.1 Work Responsibility: The Contractor shall provide, promote, and coordinate the full range of ACS services, information and assistance to Military personnel and their families, civilians, and retirees who contact ACS, and provide ongoing and specialized reception, clerical coordination, primary support for customer computer room, intake information and coordination, and administrative services. The Contractor shall identify issues encountered by the serviced population and implement policies and procedures that demonstrate sensitivity to the diverse needs of individuals and families. Contractor shall work independently and with the ACS staff or other agencies and personnel. Contractor shall greet customers, complete intake, refer and advise individuals and families on all facets of community resources. Contractor shall assist with various common administrative tasks associated with an ACS Primary staff for the Client Tracking System (CTS). The Contractor shall have access to all ACS facilities (buildings 07780, 07790 and 07791) to fulfill contractual requirements.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall provide administrative support to the ACSD to include, but not limited to, preparing and tracking memoranda, preparing and tracking Requests for Personal Actions (RPAs), printing certificates and awards, processing bulk mails and reports, maintaining the ACS master and reservation calendars, all ACS rosters, Interactive Customer Evaluation (ICE) comment processing. The Contractor shall maintain accurate and complete records, files, and libraries of documents to include all U.S., German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives: The objective is to provide initial intake and customer service for all community members requesting ACS services and program support, and to provide telephone answering and message taking, information and referral services, computer lab assistance including VMIS support to volunteers, relocation, and responds to customer’s questions and concerns in both English and German languages.

1.4 Functional Areas:

Answer telephone Take messages Coordinating, ordering, delivering and distributing marketing materials Clerical functions Customer Service Photocopies, scanning, typing Interacting with computers Communicating with staff Performing administrative activities Documenting and recording information Filling Compiling, coordinating, organizing and consolidating information Improve networking Intake evaluation Database and other administrative software usage

1.5 Period of Performance: The period of performance shall be for one (1) Base Year and four (4) 12-month option periods.

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period: RESERVED

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide at least one (1), Project Manager physically present on-site during normal duty hours. The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the names, titles, offices, home and mobile telephone numbers of the Project Manager. A Contractor employee shall be designated to act for Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Project Managers and the Alternate shall have full authority to act for the Contractor on all Contract matters relating to daily performance of this Contract.

1.6.3 Contractor Responsiveness: Project Manager or Alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that Project Manager or designee respond to all calls within a time not to exceed two (2) hours from the time the call was placed by the Government. Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours. Attendance of these meetings by the contractor shall incur no additional cost to the Government.

1.6.5 Hours of Operation: Contractor shall provide services Monday through Friday, between 0800 and 1700 hours. The Contractor shall have access to the ACS buildings for the purpose of providing services as set forth in this PWS. Facilities will be available during normal duty hours, 0800-1700 hours, Monday through Friday. The Contractor shall coordinate a work schedule with the COR within five (5) days after contract award. Regular work is performed Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the knowledgeable workforce are essential.

1.6.6 Recognized Holidays: Contractor is not required to provide office services on U.S. Federal holidays.

US Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the contracting officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Host Nation Holidays: Work shall be performed on local Host Nation* holidays occurring during the normal workweek unless otherwise directed by the contracting officer.

The U.S. holidays are:

New Year's Day January 1st M L King Memorial Day 3d Monday in January Presidents' Day 3d Monday in February Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in Sept Columbus Day 2d Monday in October Veterans' Day November 11th Thanksgiving Day 4th Thursday in Nov Christmas Day December 25th

The German national and local holidays are:

New Year’s Day 01 January Good Friday Varies Easter Monday Varies Labor Day 01 May Ascension Day Varies Whit Monday Varies Corpus Christ Varies (Only in Baden-Wurttemberg, Bavaria, Hessen Nordrhein- Westphalia, Rhineland-Palatinate and Saarland) Day of German Unity 03 October 1st Christmas 25 December 2nd Christmas Day 26 December

1.6.7 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. Contractor shall provide a quality control plan (QCP) in accordance with performance work standards and following the QASP within 10 days of contract award. As a minimum, the QCP shall address monitoring (methods and techniques of self-surveillance), safety, key control, quantifiable metrics, identification and elimination of systemic problems, and corrective actions as warranted. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system before implementing any changes.

1.6.9 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10 Place of Performance: All work shall be performed at ACS facilities (buildings 07780, 07790, and 07791).

1.6.11 Type of Contract: The Government will award a Firm-Fixed Price (FFP) contract.

1.6.12 Security Program: RESERVED

1.6.14 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s personnel. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.15 Special Qualifications:

1.6.15.1. AT Level I Training. All Contractor personnel, including sub-Contractor personnel, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 15 calendar days after the contract start-date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and sub-Contractor employee to the COR or to the contracting officer, if a COR is not assigned, within [insert number of calendar days] calendar days after training is completed by all personnel and sub-Contractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at.

1.6.15.2. Access and General Protection/Security Policy and Procedures. The Contractor and all associated sub- Contractor personnel will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.15.3. iWATCH/iSALUTE Training. The Contractor and all associated subContractors will brief all personnel on the local iWATCH/iSALUTE program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform personnel of the types of behavior to watch for and instruct personnel to report suspicious activity to the COR. The iSALUTE training shall be completed within 30 calendar days after the contract is awarded and within30 calendar days after new personnel commence contract performance, with the results reported to the COR within 30 calendar days after the contract is awarded. IWATCH Training and Reporting Requirements: The Contractor shall brief all personnel and sub-Contractors on the IWATCH/ISALUTE training standards provided by the ATO. This locally developed training shall be used to inform personnel of the types of behavior to watch for and instruct personnel to report to the COR any information or circumstances of which they are aware that may pose a threat to the security of personnel, resources, and classified or unclassified defense information. The iWATCH training shall be completed within 15 calendar days after the contract is awarded and within 15 calendar days after new personnel commence contract performance, with the results reported to the COR within 5 calendar days after the training is complete.

1.6.15.4. DFARS 252.225-7043. The clause will be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national Contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the Contractor's compliance with combatant commander and subordinate task-force commander policy and directives.

1.6.15.5. Contractor Personnel Who Require Access to Government Information Systems.

All Contractor personnel with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete DOD information assurance awareness training before access to the information system and then annually thereafter.

1.6.15.6. According to AR 530-1, new Contractor personnel must complete Level I OPSEC training within 30 calendar days after they report for duty. All Contractor personnel must complete annual OPSEC awareness training.

1.6.15.7. For Information Assurance (IA)/Information Technology (IT) Training.

All Contractor personnel and associated sub-Contractor personnel must complete DOD information assurance awareness training before issuance of network access and annually thereafter. All Contractor personnel working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within 6 months after being employed.

1.6.15.8 Authorization to Perform Services in Germany. Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany.

The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

By acceptance of and performance under this contract and any task orders or delivery orders issued hereunder, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.6.15.9 The Contractor shall comply with FAR Clause 52.204-2 within 15 days of contract award. This clause involves access to information classified “Confidential” and requires Contractors to comply with The Security Agreement (DD Form 441), including DOD 5220.22-M and any revisions, notice of which has been provided to the Contractor.

1.6.15.10. Access and General Protection/Security Policy and Procedures: The Contractor and all associated sub- Contractor personnel shall comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures provided by the COR and FAPM. The Contractor shall provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contracts, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.15.11. Child and Spouse Abuse Training: The Contractor shall attend training on Child and Spouse Abuse, Identification and Reporting procedures within 15 days after contract award. This training is provided by the Family Advocacy Program Manager (FAPM).

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.17 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 Key Personnel: The Contractor shall provide at least one Project Manager who shall be responsible for the performance of the work. Name of this person and alternate who shall act for the Contractor when managers are absent shall be designated in writing to the Contracting Officer. Project Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. Project Manager or alternate shall be available between 0800-1700 hours, Monday thru Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

Contractor personnel shall have the following qualifications:

a. Contractor personnel shall obtain installation access and begin contract services no more than seven (7) days after contract award date.

b. Contractor personnel shall possess at a minimum an Associate’s Degree (or equivalent to a minimum of two-year secondary education with certificate or degree) in business, human resources, education or social science.

Contractor shall have a minimum of two (2) years of work or volunteer experience in customer service and family or social service programs, performed within the past five (5) years, to be demonstrated in resume.

c. Contractor shall use and apply the following software programs - Microsoft Word, Power Point, Publisher, Outlook, SharePoint, Excel, and Access.

d. Contractor personnel shall be able to read, write and speak English fluently (proficiency levels equivalent to levels 3 or higher of the BILC STANGAG 6001 Edition 4 dated 12 October 2010 for reading and writing) to effectively perform the services under this contract (i.e. customer service, advertising and marketing, instructions, invoices, etc.). Contractor personnel shall be able to understand, speak and read, German at proficiency levels equivalent to levels German SLP 2110 of the BILC STANGAG 6001 Edition 4 dated 12 October 2010

e. Contractor personnel shall maintain a neat, well-groomed appearance IAW ACS/US Army Personnel conduct standards. Dress is office professional or office casual.

1.6.18.1. The Contractor shall provide fully qualified personnel for the duration of period of performance, including options, if exercised. If current contract personnel become unavailable the Contractor shall provide fully qualified replacement personnel that meet all qualifications listed above within 2 days. The Contractor shall provide qualifications of proposed substitute personnel to the COR for review for compliance with qualifications described herein. No replacement personnel may provide services under this contract without prior COR approval.

1.6.19 Identification of Contractor Personnel: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor is required to wear ACS issued name badge to identify themselves as a Contractor and conduct all business and discussion in a professional manner, maintain decorum and language conducive to the conduction of business in a Government setting.

1.6.20 Contractor Travel: RESERVED

1.6.21 Other Direct Costs: RESERVED

1.6.22 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.23 Organizational Conflict of Interest: Contractor and sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.24 Safety: Contractor shall conform to all safety requirements identified by the COR or ACSD. Contractor shall conform to all Army and USAG Garrison safety requirements: AR 385-10, AER 385-10, IMCOM Reg 385-10, ATP 5-19 and USAG Wiesbaden Policy letter #26. Contractor shall comply with all host nation and U.S. laws and local policies; for example, but not limited to alcohol and controlled substances and driver regulations. Contractor shall be held to the on-post laws when performing the duties of this contract.

1.6.24.1 Safety Plan and Program: IAW QCP.

1.6.25 Environmental Compliance: IAW USAG Wiesbaden Policy Letter #22 dated 16 June 2016.

1.6.25.1 Environmental Compliance Plan and Program: IAW QCP.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Sub-Contractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the sub-Contractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACS Army Community Services ACSD ACS Director AR Army Regulation CID Criminal Investigative Division COB Close of Business COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CTS Client Tracking System DA Department of the Army DOD Department of Defense DV Domestic Violence EPC Emergency Placement Care EPCC Emergency Placement Care Coordinator FAP Family Advocacy Program FAPM Family Advocacy Program Manager IAW In Accordance With ICE Interactive Customer Evaluation IPV Intimate Partner Violence KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Program RPA- Request for Personal Action SWS Social Work Services SOP Standing Operating Procedure TE Technical Exhibit USAREUR United States Army Europe WAWF Wide Area Work Flow ACOR Alternate Contracting Officer's Representative…