Draft_SOW_Kuwait 3rd Line_ 25 AUG 2026.docx

UNCLASSIFIED

STATEMENT OF WORK (SOW) – 3RD LINE MAINTENANCE PROGRAM

C.1 Purpose C.2 Program Planning and Execution Requirements

C.3 Facility and Contractor Facilitization C.4 Operation and Maintenance C.5 Technical Documentation Tech Library C.6 Program Management

C.7 OJT

C.8 Warranty C.9 Personnel Management C.10 Demobilization C.11 Quality Assurance

SECTION C - STATEMENT OF WORK (SOW) FOR 3RD LINE MAINTENANCE PROGRAM

C.1 PURPOSE

The purpose of this Statement of Work (SOW) is to establish, operate, and sustain a Third Line Maintenance (3LM) repair capability to perform Direct Support (DS) and General Support (GS) level maintenance in support of the Kuwait Land Forces (KLF). Under this requirement, the Contractor must furnish all personnel, management, facilities, equipment, tools, and technical expertise necessary to provide a cost-effective, reliable, and technically compliant repair capability. This effort must maximize the level of repair consistent with applicable technical standards and must include warranty coverage for all repair actions as specified in Section XX.

Additionally, the Contractor must conduct on-the-job training (OJT) for designated KLF personnel. Training must be structured and executed to ensure effective knowledge transfer, enabling the Government of Kuwait to assume full responsibility for 3LM maintenance and repair activities upon completion of the contractual performance period. All training must comply with Government-approved plans, procedures, and reporting requirements.

C.2 PROGRAM PLANNING AND EXECUTION REQUIREMENTS

C.2.1 GENERAL

The Contractor must plan and execute all activities required to establish and operate the 3LM Program. The Contractor must optimize repair efficiencies, minimize facility footprint requirements, and comply with the space allocation provided by the Kuwait Land Forces (KLF). These planning and execution activities must support the development of the physical plant layout and the phased implementation of all repair and maintenance operations.

C.2.2 REQUIRED TASKS

a. The Contractor must implement a phased approach that includes:

• Procurement and installation of Industrial Plant Equipment (IPE).

• Procurement and installation of Special Tools and Test Equipment (STTE).

• Operations and maintenance necessary to sustain facility operations for five (5) years.

b. The Contractor must establish DS/GS repair capability for all secondary items identified in Maintenance Allocation Charts (MAC), Attachment XX, applicable to the following platforms: M1A2, M1A2K, M88A2 (Legacy), M88A2 (New), M88A1, M113A1, M113A2/A3, M577A3, and M577A2.

c. DS/GS repair capability must include, at a minimum: diesel engines, transmissions, final drives, starters, generators, winches, hydraulic pumps, and other similar components required for sustainment of listed platforms.

d. The Contractor must perform repair of small arms, track and suspension components, communication equipment, and night vision equipment.

e. The Contractor must provide wiring harness repair and manufacturing capability sufficient to support all listed systems.

f. The Contractor must provide enhanced repair capability for Abrams AGTS 1500 turbine engines.

C.3 FACILITY RESPONSIBILITIES AND CONTRACTOR FACILITIZATION REQUIREMENTS

C.3.1 GOVERNMENT RESPONSIBILITIES: The U.S. Army Corps of Engineers (USACE) will be responsible for the operation, maintenance, and upkeep of the designated facility. USACE responsibilities include:

· Maintenance of all utilities and utility infrastructure serving the facility (electrical, water, sewer, gas, HVAC, communications).

· Maintenance of all structural components of the facility, including walls, floors, ceilings, roofs, load-bearing elements, and the building envelope.

· Execution of any structural modifications, repairs, or improvements required to maintain facility integrity, safety, or functionality.

C.3.2 CONTRACTOR RESPONSIBILITIES

The contractor must be responsible for the delivery, installation, integration, and commissioning of all plant equipment, machinery, and mission-specific systems required under this contract. Responsibilities include:

· Connecting contractor-provided equipment to designated facility distribution points for power, water, communications, and other utilities, in coordination with USACE.

· Maximizing the use of removable partitions, fencing, modular walls, or other non-structural dividers to establish functional areas including workshops, office space (with a technical library), storage, testing and inspection areas, cleaning areas, material-handling zones, and packaging areas.

· Ensuring installation activities do not compromise facility structural integrity or existing utility systems.

· Coordinating all installation, facilitization, utility connections, and space-layout activities with USACE to ensure compliance with access, safety, and facility restrictions.

C.3.2.1 PERMANENT STRUCTURAL CHANGE REQUESTS

If the contractor determines that any permanent structural modification is required to execute contract tasks, the contractor must submit the requirement to USACE for review, approval, and execution. The contractor must not perform any permanent structural work.

C.3.2.2 FACILITIZATION REQUIREMENTS (3LM FACILITY)

The Contractor must be responsible for facilitizing the 3rd Line Maintenance (3LM) facility. This includes acquiring the following items necessary to establish full operational capability:

• All plant equipment

• Special tooling and test equipment (STTE)

• Test, measurement, and diagnostic equipment (TMDE)

• Hand tools and fixtures

• Office furniture and equipment

• Any additional materials required for full operational capability All items acquired by the Contractor for facilitization must be designated as Contractor Acquired Property (CAP) and managed in accordance with (IAW) the contract’s Government Property clause.

The Contractor must maintain records containing the following information for each facilitization item. These records must be provided to Kuwait at the end of the contract:

• Nomenclature

• Unit price

• Installation cost

C.3.2.3 TRANSFER OF OWNERSHIP

Upon completion of the 3rd Line Maintenance requirement, all materials, supplies, equipment, tools, special test equipment, and vehicles acquired by the Contractor (unless leased) must become the property of the Government of Kuwait.

Exceptions include:

• Leased items

• Expendable materials

• Items with an original acquisition value of less than $50.00

C.3.2.3 CONTRACTOR APPROVAL AND ACCESS REQUIREMENTS

The Contractor must obtain written approval from the Contracting Officer prior to installation of any equipment, partitions, or dividers.

Contractor personnel must be granted reasonable access to the facility consistent with USACE security and safety protocols.

C.4 OPERATIONS AND MAINTENANCE

C.4.1 GENERAL OPERATIONAL REQUIREMENTS

The contractor must provide all operations and maintenance services for the 3rd line repair activity, including program management, field service representatives (FSRs), technicians/mechanics, and any other personnel required to operate and maintain the facility.

C.4.2 PERSONNEL REQUIREMENTS

The contractor must provide an appropriate mix of qualified personnel to efficiently operate the 3LM facility meeting the following criteria

a. Be technically competent and able to perform assigned duties with minimal transition or familiarization time.

b. Be capable of reading and writing English and understanding all applicable technical publications.

C.4.3 PROGRAM MANAGEMENT

The contractor must provide overall program management, including conducting program reviews, performing program scheduling, and identifying and resolving program-related issues.

C.4.4 PERSONNEL QUALIFICATIONS

The contractor must ensure all personnel performing program tasks are properly qualified.

C.4.5 LICENSES, PERMITS, AND AUTHORIZATIONS

The contractor must determine requirements for, obtain, and maintain all necessary licenses, permits, certificates, passports, visas, installation passes, security clearances, and any other documents required for personnel to perform contract services.

C.4.6 REPAIR AND MAINTENANCE TASKS:

Contractor personnel must perform the following tasks as required:

a. Conduct pre-shop analysis and incoming inspections, including count verification, condition documentation, and confirmation that incoming components match shipping documents.

b. Perform disassembly and teardown inspections to determine faulty components, malfunctions, and required rebuild processes.

c. Clean components thoroughly, including paint removal, IAW applicable technical documentation.

d. Replace all mandatory replacement parts identified in applicable technical publications.

e. Replace missing parts and damaged hardware.

f. Replace defective gaskets, seals, shields, and cables.

g. Repair all items that are economical to repair, using a Maximum Expenditure Limit of 90 percent of the cost of a new replacement item.

h. Modify components to the most current configuration that is logistically compatible with the applicable Kuwait vehicle configuration.

i. Inspect all repaired items in accordance with the contractor’s quality control plan.

j. Establish and maintain a work-order accounting system that tracks direct labor and material costs to the component level for each variant.

C.4.7 TECHNICAL REPAIR PACKAGE

a. The contractor must develop “Technical Repair Package” for each component inducted into this 3LM program. Each package must contain detailed step-by-step instructions or reference to detailed step-by-step instructions as contained in the applicable technical documentation (e.g. USG TMs, OEM service manuals etc.) and a listing of quality control inspection points for the work performed under this SOW. Detailed references to all pertinent technical documentation and all internally developed contractor documentation such as:

· Approved contractor repair/maintenance procedures

· Standard operating procedures

· Test layouts

· Reports

· Material requirement lists

b. Each “Technical Repair Package” (English version) must be indexed in an orderly manner and maintained in the 3LM library with the goal of having the data available to the customer to support ongoing repair effort after the program is fully transitioned to the Government of Kuwait. The contractor must continuously update the technical documentation package, including the technical repair package, during the contract period.

c. The contractor must establish and maintain a technical documentation library that will include:

· Applicable technical documents (TMs and OEM Service Manuals, Service Bulletins, Technical Repair Packages etc.) that are required for repair and execution of the 3LM Program.

· Quality assurance and Inspection plans

· Listings of Industrial Plant Equipment (IPE), Special Tooling, and Special Test Equipment with all associates maintenance and operational manual, etc.

C.4.8 SPARE PARTS MANAGEMENT

C.4.8.1 INITIAL SPARE PARTS PROVISION

The contractor must develop an initial spare parts list sufficient to support two (2) years of 3LM depot operations within 30 days after contract award. This list must include all required repair parts, bench stock, and mandatory replacement materials necessary to maintain uninterrupted depot functionality.

C.4.8.2 PROCUREMENT OF INITIAL INVENTORY.

The Kuwait management office (KMO) will procure the initial two-year spare parts inventory based on the contractor-provided initial spare parts list. The contractor must ensure all data submitted is complete, accurate, and formatted in accordance with government requirements.

C.4.8.3 INVENTORY AND SHORTAGE IDENTIFICATION.

Upon delivery of the initial inventory, the contractor must conduct a complete inventory of all spare parts and materials. The contractor must identify, document, and report any shortages or discrepancies to the government within the timeline specified in the performance work statement (PWS).

C.4.8.4 REPLENISHMENT AND REQUISITION PROCEDURES.

Replenishment of all initial repair parts will be executed through the Kuwait land forces (KLF) supply support activity (SSA). The contractor must prepare and submit all requisitions through the SSA for the replenishment of DS/GS refurbishment stock and must ensure requisitions comply with all KLF SSA procedures and formats.

C.4.8.5 SPARE PARTS PROCUREMENT COORDINATION AND SUPPLY CHAIN MITIGATION

C.4.8.5.1 Joint Spare Parts Tracking and Communication Protocol: In accordance with the replenishment responsibilities outlined in C.4.8.2 and C.4.8.4, the Contractor must establish and maintain a shared Material Status and Tracking System with the Kuwait Management Office (KMO) and Kuwait Land Forces (KLF). This system must track spare parts from initial Contractor requisition through KMO procurement authorization and final KLF supply chain delivery. The Contractor must facilitate bi-weekly supply status reviews with KMO/KLF representatives to identify and resolve bottlenecks or delayed requisitions.

C.4.8.5.2 Collaborative Demand Forecasting: To prevent critical stock-outs, the Contractor must develop and submit a Collaborative Parts Demand Forecast to the KMO every [e.g., 90 calendar days]. This forecast must utilize historical consumption data, planned maintenance schedules, and equipment wear-and-tear projections to model replenishment needs over a rolling [e.g., 12-month] horizon. The Contractor must collaborate with the KMO to align this forecast with the KLF procurement cycle.

C.4.8.5.3 Emergency and Alternative Sourcing: The Contractor must identify and maintain a register of Critical Mission-Essential Parts whose absence would immediately halt repair operations. In the event that the KLF supply system cannot deliver a Critical Part within [e.g., 15 calendar days] of the required delivery date, and subject to prior written approval from the Contracting Officer (KO) and KMO, the Contractor must be authorized to utilize alternative or emergency sourcing channels (e.g., direct purchase or local commercial vendors) to acquire the part. The contract must establish a pre-approved, reimbursable CLIN (Contract Line-Item Number) or funding mechanism to facilitate these emergency procurements.

C.4.8.5.4 Impact of Supply Delays on Performance Metrics: If the Contractor’s repair operations are delayed or halted due to KMO procurement delays or KLF replenishment failures, and the Contractor has fully complied with the tracking, forecasting, and notification procedures outlined in this section, such delays must not be factored into the calculation of the Contractor’s performance metrics or key performance indicators (KPIs). The Contractor must document the specific supply delay and submit a formal request for performance metric relief to the KO within [e.g., 5 working days] of the operational impact.

C.4.8.6 REPORTING REQUIREMENTS.

The contractor must report all parts ordered, including initial procurements, replenishment requests, and refurbishment stock requisitions, in accordance with contract data requirements list (CDRL) A0XX.

C.4.9 MAINTENANCE EXPENDITURE LIMIT (MEL)

If the projected overhaul or repair cost (including labor, spare parts, and rate application) of a component exceeds 90 percent of the U.S. government Army Master Data File (AMDF) price for the same item new (the maintenance expenditure limit, or MEL), the contractor must notify the COR. The COR and the contractor must jointly advise the KLF monthly (in accordance with reporting requirements in c.6.4) regarding components expected to exceed the MEL. The KLF must determine whether a component will be overhauled or rebuilt at a cost exceeding the MEL or scrapped.

C.4.10 PRESERVATION:

The Contractor must provide suitable packing and packaging for all repaired and tested items. Packing and packaging must be in accordance with the packing and packaging instructions/procedures (e.g., packaging data sheets) as described in the technical data utilized for 3rd line maintenance, unless otherwise directed by the customer through the PCO. In the event that packing and packaging instructions are not available, best commercial practices will be used to pack and package an item. The contractor must refurbish, as necessary, any incoming containers/packing for re-use.

C.4.11 TRANSPORTATION:

The Contractor must coordinate with the KLF the transportation of assemblies to be inducted into the 3LM program. The KLF is responsible for the actual transportation of all assemblies to be repaired back to the SSA.

C.4.12 PRODUCTION CONTROL

Production control and parts tracking must be conducted throughout the repair process using the standard army maintenance system (SAMS-1), standard army management information system (STAMIS) or contractor developed and government approved system.

C.4.13. MAINTENANCE RESPONSIBILITIES

C.4.13.1 KUWAIT EQUIPMENT, GOVERNMENT-FURNISHED EQUIPMENT (GFE) AND MATERIAL

The contractor must perform maintenance, preventive maintenance checks and services, repairs, overhauls, and replacements on all Kuwait-provided equipment and material, including government-furnished equipment (GFE), facilities, and related equipment. The contractor must maintain current maintenance logs and provide maintenance records and schedules to the DCMA quality assurance representative upon request. All maintenance logs must be maintained in the technical library in accordance with section xx.

C.4.13.2 CONTRACTOR-ACQUIRED PROPERTY (CAP)

The contractor must maintain, repair, or replace all contractor-acquired property (cap), including tools and test, measurement, and diagnostic equipment (TMDE), acquired during contract performance.

C.4.14 SECURITY AND PROTECTION REQUIREMENTS

C.4.14.1 PHYSICAL SECURITY

The contractor is responsible for the physical security of the 3lm facility and all equipment, supplies, materials, Kuwait government furnished equipment (GFE), government furnished material (GFM), contractor-acquired property (cap), and any other property provided or used under this contract. The contractor is responsible for the repair or replacement of any damaged, lost, or unserviceable GFE, GFM, or cap.

C.4.14.2 PROTECTION OF SENSITIVE INFORMATION

Contractor employees must not disclose any Kuwait government or U.S. Government classified or sensitive materials to unauthorized individuals, including persons listed on the department of state embargo chart. This prohibition applies to all information encountered during contract execution.

C.5 TECHNICAL DOCUMENTATION / TECHNICAL LIBRARY

C.5.1: KUWAIT LAND FORCE TECHNICAL DOCUMENTATION RESPONSIBILITIES

Technical documentation provided by the Kuwait land forces (KLF) in support of this requirement is for reference purposes only, there is no guarantee with respect to accuracy or completeness or availability. The contractor must be responsible for the handling of all technical documentation (e.g., U.S. Army Technical Manuals (TMS), original equipment manufacturer (OEM) service manuals utilized to perform repair of assemblies in the most economical manner.

C.5.2 DOCUMENTATION REVIEW

The contractor must continuously review its technical documentation and its 3lm processes to ensure economically viable repair decisions coincide with available technical documentation.

C.5.3 TECHNICAL DOCUMENT LIBRARY

The contractor must maintain a computerized work order accounting system (hardcopy and ADP) to document all workshop activity and work history of each complete component and assembly inducted. This report will be maintained in the technical library. At a minimum, the contractor’s work order accounting system must track:

a. Cumulative direct labor hours by station for each variant or vehicle assembly

b. Each end item vehicle or vehicle assembly inducted by Nomenclature, Part Number, NSN, and Serial Number

c. Discrepancies and malfunctions for each item vehicle inducted (e.g., as noted during the inspection process in the Pre-Shop and Teardown phases)

d. Repair parts consumed from J-4 Maintenance Command stock or contractor stock

e. Technical inspection results and final inspection records

f. Maintenance history

C.6 PROGRAM MANAGEMENT

C..6.1 PROGRAM REVIEWS AND MEETINGS

The contractor must host, attend, and participate in Program Management Reviews (PMRs), In Process Reviews (IPR) and other business meetings or events held in conjunction with the United States Government (USG) and the State of Kuwait. Business meetings or events include ABRUNG, Fair Share, and product demonstrations.

C.6.2 POST AWARD CONFERENCE

Post award conference will be held in Kuwait within sixty (60) days after the contract award. Twenty (20) days prior to start of the post award conference the contractor will provide to the KMO (through the COR/QAR) the agenda, work plan, and any other issues relevant to the implementation of the contract for their consideration and approval. The KMO will set the date for the meeting. Specific issues to be addressed at the post award conference are as follows:

a. Personnel involved with the contract.

b. The type and frequency of faults with the equipment for repair.

c. Types and quantities of spare parts used.

d. Types and quantities of consumables and POL used.

e. Production achievements (quantities of vehicles and major assemblies completed).

f. The state of the workshop equipment.

g. The state of the inspection equipment.

h. The ratings and progress of the technicians undergoing OJT

C.6.3 ACCOUNTING SYSTEM REQUIREMENTS

The contractor must utilize an accounting system capable of capturing and organizing all program costs and must provide costs monthly via a contract funds status report (CFSR) for all CLINS in accordance with CDRL a0xx, and monthly variance reports in the project status report (PSR) per CDRL A0XX.

C.6.4 REPORTING REQUUIREMENTS

The Program Management Office must oversee, consolidate, and submit all reporting requirements identified throughout this SOW. All CDRL submissions fall under Program Management unless otherwise directed.”

C.7 ON-THE-JOB TRAINING (OJT)

C.7.1 GENERAL

The contractor must provide on-the-job training (OJT) to support the transition of 3lm operational responsibilities to the KLF. OJT must include mentoring, management instruction, technical training, and hands-on proficiency development for designated KLF trainees. OJT may be conducted in phases based on 3LM facility availability.

C.7.2 OJT START DATE AND PHASING

OJT must begin at the commencement of the 3lm program following completion of the necessary facilities and government verification of operational readiness. If certain 3lm facilities or workstations become available at different times, the contractor must implement OJT in phases aligned with actual facility availability.

C.7.3 CONTRACTOR RESPONSIBILITIES

The contractor must conduct hands-on OJT in all applicable 3lm processes. At a minimum, the contractor is responsible for:

a. Establishing and maintaining the OJT schedule, including phased training aligned with facility readiness.

B. Establishing trainee proficiency criteria.

C. Monitoring, assessing, and reporting trainee proficiency.

D. Conducting all required OJT for KLF (j-4) maintenance command personnel.

E. Providing instructor support, mentorship, coaching, and technical guidance throughout the OJT period.

F. Maintaining accurate records of attendance, workstation rotations, and trainee performance throughout all phases of OJT.

C.7.4 COORDINATION AND APPROVAL

All OJT schedules, proficiency criteria, workstation rotations, and reporting requirements—including adjustments due to phased implementation—must be coordinated with and approved by the KMO prior to the start of training, in accordance with CDRL [insert number].

C.7.5 WORKSTATION ROTATION

Each KLF trainee must rotate through the designated workstations within the 3lm facility. Workstation rotations may be conducted in phases depending on facility availability and operational readiness.C.7.6 REPORTING REQUIREMENTS The contractor must provide reports to the KMO in accordance with CDRL [insert number]. At a minimum, reporting must include:

a. OJT attendance status for all trainees.

B. Progress against the approved OJT schedule, including phase-based milestones.

C. Individual trainee proficiency assessments compared to established criteria.

D. Identification of any scheduling impacts, facility availability delays, or required adjustments to OJT phasing.

E. Summary of issues, risks, Corrective actions, and recommendations.C.7.7 KLF Responsibilities The KLF must designate all trainees participating in OJT and must be responsible for trainee transportation, meals, lodging (if applicable), and any other trainee-related expenses.C.7.8 TRANSITION OBJECTIVE The purpose of OJT is to ensure that the KLF obtains the knowledge, skills, and proficiency necessary to assume full operational responsibility for the 3lm program upon completion of the contract period.C.7.9 PERSONNEL TRAINING, PROFICIENCY, AND TRANSITION

C.7.9.1 PROFICIENCY CRITERIA

In accordance with sections C.7.1 and C.7.8, the Contractor must establish and document clear, measurable, and role-specific proficiency criteria for all Kuwait Land Forces (KLF) personnel designated for On-the-Job Training (OJT). These criteria must be submitted to and approved in writing by the Kuwaiti Ministry of Defense (KMOD) within [Number] days of the contract start date. The criteria serves as the definitive standard for assessing trainee competency and operational readiness.

C.7.9.2 ASSESSMENT AND PERFORMANCE DOCUMENTATION

The Contractor must conduct and document regular performance assessments for each KLF trainee at intervals not to exceed [e.g., 30 days]. These assessments will measure progress against the approved proficiency criteria. All assessment results, feedback, and remedial actions must be recorded and maintained in a formal training record for each individual.

C.7.9.3 REPORTING AND CORRECTIVE ACTION

The Contractor must provide the KMOD with a monthly Training Progress Report detailing the performance of all KLF trainees. Should any trainee fail to meet the required proficiency standards, the Contractor must:

a) Immediately notify the KMOD in writing, providing specific details of the performance deficiencies.

b) Collaborate with the KMOD to develop and implement a documented Remedial Action Plan within [e.g., 10 working days] of notification.

C.7.9.4 Transition Prerequisite: The successful transition of operations to the KLF is contingent upon the formal certification by the Contractor that the designated KLF personnel have met the proficiency criteria defined in C.7.9.1. Failure to achieve these criteria may result in a review of the transition timeline and support period, as mutually agreed upon by both parties.

C.8 WARRANTY: Notwithstanding any inspection or acceptance by the Government of Kuwait or the COR, or any contract provision regarding the conclusiveness of such inspection or acceptance, the contractor must provide a failure‑free warranty for all contractor‑manufactured or contractor‑supplied parts, excluding government‑furnished material. The contractor must also provide a failure‑free warranty covering the installation of all parts, whether contractor‑manufactured, contractor‑procured, or government‑supplied.

The workmanship warranty for the installation of parts must extend for a period of 12 months from the date of repair. The parts warranty for parts manufactured or procured by the contractor, exclusive of installation, must extend for a period of 12 months from the date of acceptance.

C.9 PERSONNEL MANAGEMENT

C.9.1 WORK LOCATIONS/HOURS

Work must be performed in Kuwait. The contractor must work five days per week, 9 hours per day, except when the government of Kuwait facility is closed due to local or national emergencies, administrative closings, or other Kuwait land forces (KLF)-directed facility closings and holidays.

The contractor must maintain an adequate workforce at all times for uninterrupted performance of all tasks within this SOW when the KLF facility is open. The contractor may be required to work additional hours beyond the normal schedule to meet KLF operational needs. The contractor must not exceed the normal hours of operation unless specifically authorized in writing by the Contracting Officer Representative (COR). Upon written notification from the COR, the contractor must return to the normal hours of operation.

The contractor must comply with applicable labor laws. If required mission hours conflict with local labor laws, the contractor must balance staff assignments to meet legal requirements for hours worked.

C.9.2 HOLIDAYS

The contractor is responsible for staffing positions and performing services in Kuwait throughout the period of performance, including recognized U.S. government holidays: New Year’s Day, martin Luther King jr. Birthday, Columbus Day, Presidents Day, Memorial Day, Labor Day, veterans day, Thanksgiving Day, Independence Day, and Christmas day.

C.9.2.1 RAMADAN AND HAJJ OBSERVANCES

The contractor must adjust work schedules to accommodate the Ramadan period. No work must be scheduled for a 10-calendar-day period during both Ramadan and hajj holidays (based on actual Kuwait holiday calendars). The contractor must maximize use of these periods for leave and personnel absences.

C.9.3 WORKSITE SECURITY AND SAFETY

The contractor must ensure that assigned work areas are properly secured at the end of each workday. The contractor must notify the COR of any unsafe worksite conditions. If an accident or safety incident occurs, the contractor must submit an accident report in accordance with CDRL a0xx – accident report.

C.9.4 INFORMATION TECHNOLOGY EQUIPMENT

The contractor must provide all information technology resources required to perform this effort, including computers, laptops, phones, peripherals, and software. All equipment and materials purchased or provided specifically for this effort are the property of the KLF and must be transferred to the KLF at the end of contract performance. The contractor must also provide phone and internet services.

C.9.5 CONSUMABLES

The contractor must provide all required consumables, defined as office supplies and maintenance consumables.

C.9.6 PERSONNEL SUPPORT SERVICES (PSS)

The contractor must provide and manage personnel support services (PSS) for all contractor employees and their authorized dependents in Kuwait in support of CLS. PSS includes, but is not limited to: medical services, housing, transportation, maintenance, utilities, and other life-support services required for contractor personnel living and working in Kuwait.

C.9.7 REMOVAL OF EMPLOYEES

At the direction of the procuring contracting officer (PCO), the contractor must remove any employee for cause, including failure to comply with Kuwait laws, Kuwait ministry of defense regulations or policies, inability to adapt to Kuwait culture, inability to perform assigned duties, or fraudulent representation of qualifications. The contractor must provide a qualified replacement at no increase in contract price. Removal for cause must not constitute an excuse for failure to perform under this contract.

C.10 END OF CONTRACT DEMOBILIZATION.

C.10.1 GENERAL

The Contractor must be responsible for all actions necessary to demobilize personnel at the conclusion of contract performance or upon Government‑approved early demobilization. All demobilization activities must comply with applicable host nation requirements, U.S. Government directives, and the terms of this contract.

C.10.2 DEMOBILIZATION TRANSPORTATION

The Contractor must provide all demobilization transportation for its personnel.

No Government‑furnished transportation is authorized for demobilization.

C.10.3 STANDARD DEMOBILIZATION TIMELINE

If no follow‑on contract is awarded, demobilization of Contractor personnel must occur no earlier than thirty (30) calendar days prior to the end of the contracted period of performance.

C.10.4 EMERGENCY DEMOBILIZATION

a. In the event of circumstances outside the Contractor’s control that prevent continued performance under this Performance Work Statement (PWS), the Contractor is authorized to demobilize personnel upon approval by the Contracting Officer (KO).

b. Emergency demobilization may only be initiated after the Contractor provides justification describing the conditions affecting performance and receives written KO authorization.

C.10.5 DEMOBILIZATION UNDER DEPARTMENT OF STATE (DOS) EVACUATION ORDER

a. If the U.S. Department of State issues an official evacuation order, the Contractor is automatically authorized to demobilize personnel; KO approval is not required.

b. The Contractor must notify the Procuring Contracting Officer (PCO) and the Kuwait Management Office (KMO) via email within ten (10) calendar days of the Department of State evacuation order and must submit a demobilization plan outlining timelines, personnel movements, and associated actions.

C.11 QUALITY ASSURANCE

C.11.1 INSPECTION SYSTEM REQUIREMENTS

The Contractor must develop, implement, and maintain an inspection system acceptable to the Government for all supplies and services under this contract. The inspection system used at the designated facility must be compliant with the current ISO 9001 Quality Management System standard or a certified equivalent standard (such as AS9110 or IATF 16949).

If the Contractor does not possess a formal third-party certification at contract award, compliance with ISO 9001 standards on Day 1 of operations must be demonstrated through the submission and Government acceptance of the Quality Control Plan (QCP) required in Section C.2.11.3. The Contractor operated 3rd Line Maintenance (3LM) facility must obtain ISO 9001:2015 certification (or certified equivalent) no later than one (1) year after completion of all Phase I and Phase II activities.

Additional inspection and acceptance requirements are provided in Section E.

C.11.2 INSPECTION AND ACCEPTANCE

Inspection and acceptance of all repaired items must be performed in accordance with the Contractor’s approved Quality Control Plan and applicable Government inspection procedures described in Section E.

C.11.3 QUALITY ASSURANCE PROGRAM PLAN / QUALITY CONTROL PLAN

Prior to the start of work, the Contractor must establish, implement, and submit a comprehensive Quality Control Plan (QCP) to the Contracting Officer’s Representative (COR) for review and acceptance. This plan must address all services and requirements identified in this Statement of Work (SOW) and fully describe the quality system, processes, and technical data used in support of the 3LM Program.

The plan must clearly define the Contractor’s inspection system, procedures for identifying/Correcting deficiencies, documentation methods, and all testing or verification required for repaired or overhauled items. All inspections, maintenance, and operational activities must be performed in accordance with the approved QCP.

At minimum, the QCP must include:

a. Management structure and project organization

b. Repair, overhaul, and maintenance philosophy

c. Quality management system to be implemented at the 3LM facility, including a cross-reference matrix mapping the QCP to the applicable clauses of the ISO 9001 standard

d. Identification and control of quality checkpoints

e. Quality control and overhaul procedures

f. Quality documentation requirements

g. Configuration management processes applicable to all repair activities

h. Quality documentation and historical maintenance records

i. Control and disposition of nonconforming material

j. Control, disposal, and environmental compliance for scrap and hazardous materials

k. Health, safety, and environmental requirements

l. Control and management of workshop facilities

m. Calibration control for all test and inspection equipment

C.11.4 PLAN UPDATES

The Contractor must maintain the Quality Control Plan (QCP) as a living document. The Contractor must update and submit the QCP to the COR for review and acceptance prior to implementing any operational changes that affect:

a. Substitutions of materials or changes in sources of supply for components and outsourced processes.

b. Modifications to approved repair procedures, overhaul sequences, or test, measurement, and diagnostic equipment (TMDE).

c. Relocation of work areas within the designated Depot footprint.

d. Replacement of the Quality Assurance Manager or equivalent quality leadership personnel. In the absence of such operational changes, the Contractor must submit the QCP for a baseline review and reaffirmation on an annual basis.