Draft__Performance_Work_Statement__Blue_Marsh_Lake_Dispatch_Services.pdf

Performance Work Statement (PWS)

PERFORMANCE WORK STATEMENT

EMERGENCY DISPATCH SERVICES

BLUE MARSH LAKE

1.0 Introduction

1.1 Background. The Blue Marsh Lake project, located in Berks County, Pennsylvania is operated and maintained by the US Army Corps of Engineers, Philadelphia District. In addition to the authorized flood control mission, NAP manages a large recreation program at Blue Marsh Lake.

1.2 Scope of Work. The purpose of this specification is to provide dispatch services as additional support to Blue Marsh Lake project and staff. Berks County Department of Emergency Services is the sole radio dispatch service in Berks County for police, fire, ambulance and rescue services, therefore this void will be filled as a sole source action.

EP 1130-2-550, 6-5 states that Liaison and Coordination with local law enforcement agencies is imperative for an effective visitor assistance program. Communications with these agencies is essential for visitor and ranger safety. Since no other source of dispatch service is available for the Natural Resource Staff at Blue Marsh Lake, Berks County Emergency Services becomes a sole source provider.

2.0 General Requirements

2.1 General. Berks County Emergency Services will provide dispatching of police, fire, and EMS services and interagency communication for the period of 1 January 2027 through 31 December 2027. Services shall include emergency communication for dispatching of fire, police, vehicle registrations, wanted individual and warrants, scofflaw information and dispatching of ranger patrols to reported problems at Blue Marsh Lake. The coverage is 24 hours/ 7 days a week/ 365 days a year.

2.2 Non-Personal Services. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks.

Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall immediately be the contractor’s responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.3 Business Relations. The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.4 Contract Management. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Blue Marsh Lake and the contractor's corporate offices.

2.5 Contract Administration. The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.6 Personnel Administration. The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion.

2.7 Subcontract Management. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.8 Contractor Personnel, Disciplines, and Specialties. The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

2.9 Government Furnished Materials. The contractor is required to provide all manpower, equipment, and materials needed to deliver dispatch services per the said terms of the contract.

3.0 Performance Requirements

3.1 Dispatch Police Services. Berks County Emergency Services will dispatch police services to Blue Marsh Lake project when rendered for the period of 1 January 2027 through 31 December 2027.

3.2 Dispatch Fire Services. Berks County Emergency Services will dispatch fire services to Blue Marsh Lake project when rendered for the period of 1 January 2027 through 31 December 2027.

3.3 Dispatch EMS Services. Berks County Emergency Services will dispatch EMS responders to Blue Marsh Lake project when rendered for the period of 1 January 2027 through 31 December 2027.

3.4 Provide Inter-agency Communication. Berks County Emergency Services will provide Inter-agency communication and disseminate messages to Federal, State, and local agencies as needed for the period of 1 January 2027 through 31 December 2027. Services include but are not limited to vehicle registrations, wanted individual and warrants, scofflaw information and dispatching of ranger patrols to reported problems at Blue Marsh Lake.

3.5 Location and Hours of Duty. Accomplishment of the services outlined in this Performance Work Statement will be performed at Berks Country Emergency Management Office for the Blue Marsh Lake project, Leesport, PA. The coverage is 24 hours/ 7 days a week/ 365 days a year.

3.6 Communication. The Contracting Officer’s Representative (COR) is Nathan Freiwald, USACE, Park Ranger Blue Marsh Lake, Nathan.T.Freiwald@usace.army.mil.

All invoices shall be submitted to the COR. The contractor’s point of contact is Kristi Duffy, Fiscal Operations Officer, Berks County Department of Emergency Services, KDuffy@countyofberks.com.