A.1.9_PWS.pdf

PERFORMANCE WORK STATEMENT

FOR

THE U.S. ARMY CORPS OF ENGINEERS, PACIFIC OCEAN DIVISION (POD)

LEADERSHIP DEVELOPMENT PROGRAM LEVEL 2 AND 3 TRAINING SEMINARS

28 July 2016

A. GENERAL. This is a non-personal service contract to provide U.S. Army Corps of Engineers Leadership Development Program (ULDP) Level 3 and 2 training seminars. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

B. REFERENCE. USACE Leadership Development Program (LDP), Regulation No.

ER 690-1-1214, CEHR-D, U.S. Army Corps of Engineers, 28 February 2011.

C. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide onsite instruction for U.S.

Army Corps of Engineers Leadership Development Program Level 2 (through GS-12) and 3 (GS13/14) training seminars as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

All instruction provided shall be consistent with and shall conform to the requirements of ER 690-1-1214, dated 28 February 2011.

POD Region-Specific Familiarization Stipulation. The US Army Corps of Engineers, Pacific Ocean Division and their subordinate Districts have responsibility for operating across a wide geographic area that includes the State of Hawaii, Kwajalein Atoll, Republic of the Marshall Island, the Federated States of Micronesia, Guam, Palau, the State of Alaska, Japan, to include Okinawa, and the Republic of Korea. POD and their subordinate Districts are additionally responsible for performing Humanitarian Missions throughout Asia.

Each District’s geographic area of responsibility possesses specific cultural characteristics that must be incorporated into all aspects of the leadership training. The coordination and management of the regional business mission necessitates real-time operation across extensive geographic distances across multiple time zones. The District level customer base includes interaction with individuals and agencies in foreign nations. In addition, leading, managing, motivating the diverse cultures characteristic of the different staffs of the four Districts, which include non-U.S. foreign national employees requires that particular sensitivities be incorporated into the training.

D. SCOPE. The ULDP Level 3 training seminars shall consist of three (3) separate training events with the purpose of training participants in advanced leadership concepts and skills. The ULDP Level 2 training seminar shall consist of a single training event and shall train participants in basic team and leadership concepts, and skills.

E. TYPE OF CONTRACT. The Government will award a firm fixed price contract.

F. PERIOD OF PERFORMANCE. The period of performance is from date of award to 31 March 2018.

A breakdown of the contract CLINs is as follows:

BASE

CLIN 0001 ULDP 3 Training Seminar 1 – Approximately during the period December 2016 – February 2017 but on a date agreeable between Contractor and Government CLIN 0002 ULDP 3 Training Seminar 2 – Approximately during the period April

- May 2017 but on a date agreeable between Contractor and Government CLIN 0003 Contract Manpower Reporting (see below)

OPTIONS

CLIN 0004 OPTION 1 - ULDP 3 Training Seminar 3 – Approximately during the period December 2017 – February 2018 but on a date agreeable between Contractor and Government CLIN 0005 OPTION 2 - ULDP 2 Training Seminar 4 – Approximately during the period January – February 2018 but on a date agreeable between Contractor and Government

The Government reserves the right to exercise the Option(s) at a later date after award but prior to the expiration of the contract.

BASE - UDLP 3 Training Seminar 1. The Contractor shall provide an instructional training curriculum during the Training Seminar 1 that is consistent with the requirements of ER 690-1-1214. This regulation includes the definitions and competencies to be learned by the participants via instruction in the following topics: 1) Leading Change, 2) Leading People, and 3) Results Driven. The training seminar shall last four and one-half (4-1/2) days in total duration, with the instruction commencing in the afternoon of the initial training day. The training curriculum focus shall take into account regional requirements and historical references to the evolution of Pacific Ocean Division mission programs and personnel management challenges that are specific to workforce issues in Japan, Korea, Alaska, and Hawaii. The training class size will consist of approximately 15 attendees, including advisors.

The training provided will not be limited to informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. The instructor(s) will provide learning materials, which shall include a participant manual covering all concepts taught, as a minimum. Additional materials that can be used as reference for participants will also be included.

The Government will provide the training facility in the State of Hawaii. The Government will provide all classroom equipment (to include projector, computer speakers, screen, flip charts, and writing utensils). The instructor will provide either their own computer capable of hook up to Government projection equipment, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

At least thirty (30) days prior to the start of the training, the Contractor will provide one (1) copy of the following documents to the designated representatives for review and approval: final instruction agenda, participant manuals, and related learning materials.

BASE – ULDP 3 Training Seminar 2. The Contractor shall provide an instructional curriculum during the Training Seminar 2 that addresses the subjects of Mentoring Principles and Customer Service. The training shall last four and one-half (4-1/2) days in total duration, with the instruction commencing in the afternoon of the initial training day. A minimum of approximately two (2) days should be devoted to the Mentoring Principles, with a minimum of approximately two (2) days devoted to the Customer Service Training.

Approximately two hours of the Customer Service portion curriculum will include USACE customers as guest speakers to discuss their perspectives on customer service. The Mentoring training objectives for Training Seminar 2 shall take into consideration Pacific Ocean Division and subordinate District staffing structures and the local cultures that influence superior/subordinate relationships within those organizations. The training will include, but not be limited to, the following:

a) Benefits of being a mentor/associate (and benefits to the organization and the U.S. Army Corps of Engineers)

b) Attributes of a good mentor/associate, including how to create good matches

c) Roles and responsibilities of each partner

d) Understanding the process of establishing a mentoring partnership

e) Introduction/Development/Ending phases of mentoring partnerships

f) Getting the most out of the partnership (hints, tips, resources)

g) Techniques in coaching/communication/feedback/listening skills

h) Developing an agreement or action plan addressing goals/expectations

i) Understanding risks and potential problems of mentoring partnerships

The Customer Service portion of Training Seminar 2 will require orientation to the US Army Corps of Engineers, Pacific Ocean Division suite of customers across their entire region. The required training curriculum shall include instruction and discussion on principles of customer service, including how to provide top quality service and how to understand what customer service may mean to customers.

Additionally, the training curriculum should include discussion of various methods of customer service and how to achieve and measure the success of customer service. The curriculum provided shall address at a minimum the following:

a) Define customer service and why it is important

b) Understand the current and future USACE challenges to customer service

c) Learning to understand customer’s perspective (hear from actual Corps’ customers)

d) Recognize appropriate verbal and body language to interact with customers

e) Understand what makes a successful customer service interaction

f) Practice handling complaints & difficult situations

g) Understand how cultural dimensions may impact customer service and communication

h) Learn to style shift with your customer (and when to style shift)

i) i) Use case study and role playing to enhance learning

The class will be held in the State of Hawaii. The contractor will contact the designated representative of the Contracting Officer for the specific days and building location.

At least thirty (30) days prior to the start of the training, the contractor will provide one (1) copy of the following documents to the Contracting Officer’s designated representative for review and approval: Final instruction agenda, participant manuals, and related learning materials.

The training class size will consist of approximately 15 attendees, including advisors.

The training provided will not be limited to informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. At the conclusion of the training, participants will be able to explain the roles and responsibilities of mentors and associates and use the skills learned to build a successful mentoring partnership. The instructor(s) will provide learning materials, including a participant manual covering all concepts taught, as a minimum. Additional materials that can be used as reference for mentors and mentees to guide them through effective mentoring partnerships will also be included.

The Government will provide the training facility and all AV equipment (projector, computer speakers, screen, flip charts, and pens). The instructor will provide either their own computer capable of hook up to Government projection equipment, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

OPTION 1 – ULDP 3 Training Seminar 3. The Training Seminar 3 will be held in the area of Honolulu, Hawaii, for four and one-half (4-1/2) instruction days, with the training commencing on the afternoon of the first day. The Contractor will contact the designated representative of the Contracting Officer for the specific date and location.

The Contractor shall provide instruction in the following topics, which are further described in the last three columns of the DoD Civilian Leader Development Framework shown in Appendix A of ER 690-1-1214. The competencies to be learned by the participants in Training Week 3 shall include: 1) Business Acumen, 2) Building Coalitions, and 3) Enterprise-wide Perspective. The training will be for approximately 15 attendees, including the advisers.

The curriculum for Training Week 3 shall be crafted to specific situational requirements of the U.S. Army Corps of Engineers, and the specific mission responsibilities, geographic scope, and attendant workforce composition characteristic of the Pacific Ocean Division’s Area of Responsibility and subordinate District offices to provide appropriate instructional design and focus for the training. The training shall address the criticality of individual and organizational coalitions within the Pacific Division Ocean Division. It is imperative that the training relate to the specific of the POD region.

The training provided will not be limited to informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. The instructor(s) will provide learning materials, including a participant manual covering all concepts taught, as a minimum.

Additional materials that can be used as reference for participants will also be included.

The Government will provide the training facility in the State of Hawaii. The Government will provide the training facility and all AV equipment (projector, computer speakers, screen, flip charts, and pens). The instructor will provide either their own computer capable of hook up to Government projection equipment, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

At least thirty (30) days prior to the start of the training, the Contractor will provide one (1) copy of the following documents to the Contracting Officer’s designated representative for review and approval: final agenda, participant manuals, and related learning materials.

OPTION 2 – ULDP 2 Training Seminar 4. The Training Seminar 4 will be held in the area of Honolulu, Hawaii, for five (5) days. After award of this option, the contractor will contact the designated representative of the Contracting Officer for the specific date and location.

The Pacific Ocean Division (POD) USACE Leadership Development Program curriculum for Level 2 requires Leadership Training in the second quarter of

FY16. The purpose is to train participants in basic team and leadership concepts and skills. The training will be up to approximately 40 attendees, including the advisers.

The Contractor shall provide instruction in the following training topics:

a) Techniques in communication/feedback/listening skills

b) Conflict management

c) Team building

d) Problem solving

e) Interpersonal skills

f) Self-assessment tools

g) Leadership techniques

The training provided will not be limited to informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. Specifically, training will also include “public speaking” by the participants. The instructor(s) will provide learning materials, including a participant manual covering all concepts taught, as a minimum. Additional materials that can be used as reference for participants will also be included.

The Government will provide the training facility in the State of Hawaii. The Government will provide the training facility and all AV equipment (projector, computer speakers, screen, flip charts, and pens). The instructor will provide either their own computer capable of hook up to Government projection equipment, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

At least thirty (30) days prior to the start of the training, the Contractor will provide one (1) copy of the following documents to the Contracting Officer’s designated representative for review and approval: final agenda, participant manuals, and related learning materials.

G. Contract Manpower Reporting.

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil.

The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub- Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub- Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance

Objective Standard Performance

Threshold Method of

Surveillance

PRS # 1.

The contractor shall provide ULDP 3 Training Seminar 1 in accordance with the Performance Work Statement.

Training provided in the time frame specified and met all training objectives identified in the Performance Work Statement. Training instruction shall conform to the requirements of USACE Leadership Development Program (LDP), Regulation No. ER 690-1-1214, CEHRD, U.S. Army Corps of Engineers, 28 February 2011.

No complaints received regarding the integrity and timely delivery of the training.

Designated contract Representatives for this contract will be in attendance of the training to ensure performance standards.

PRS # 2.

The contractor shall provide ULDP 3 Training Seminar 2 in accordance with the Performance Work Statement.

Training provided in the time frame specified and met all training objectives identified in the Performance Work Statement. Training instruction shall conform to the requirements of USACE Leadership Development Program (LDP), Regulation No. ER 690-1-1214, CEHRD, U.S. Army Corps of Engineers, 28 February 2011.

No complaints received regarding the integrity and timely delivery of the training.

Designated contract Representatives for this contract will be in attendance of the training to ensure performance standards.

PRS # 3.

The contractor shall provide ULDP 3 Training Seminar 3 in accordance with training objectives identified in the Performance Work Statement. Training instruction shall conform to the requirements of USACE Leadership Development Program (LDP), Regulation No. ER 690-1-1214, CEHRD, U.S. Army Corps of regarding the integrity and

Representatives for this contract will be in attendance of the training to ensure performance standards.

PRS # 4.

The contractor shall provide ULDP 2 Training Seminar 4 in accordance with training objectives identified in the Performance Work Statement. Training instruction shall conform to the requirements of USACE Leadership Development Program (LDP), Regulation No. ER 690-1-1214, CEHRD, U.S. Army Corps of regarding the integrity and

Representatives for this contract will be in attendance of the training to ensure performance standards.

END OF PERFORMANCE WORK STATEMENT