ULDP_PWS_20Nov14.pdf

PERFORMANCE WORK STATEMENT

FOR

THE U.S. ARMY CORPS OF ENGINEERS, PACIFIC OCEAN DIVISION (POD)

LEADERSHIP DEVELOPMENT PROGRAM LEVEL 3 TRAINING SEMINARS

November 20, 2014

A. GENERAL: This is a non-personnel service contract to provide U.S. Army Corps of Engineers Leadership Development Program (ULDP) Level 3 training seminars. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

B. REFERENCE:

(1) USACE Leadership Development Program (LDP), Regulation No. ER 690-1-1214, CEHR-D, U.S. Army Corps of Engineers, 28 February 2011.

C. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform U.S. Army Corps of Engineers Leadership Development Program Level 3 (GS13/14) training seminars as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. All instruction provided shall be consistent with and shall conform to the requirements of ER 690-1-1214, dated 28 February 2011.

POD Region-Specific Familiarization Stipulation. The US Army Corps of Engineers, Pacific Ocean Division and their subordinate Districts have responsibility for operating across a wide geographic area that includes the State of Hawaii, Kwajalein Atoll, Republic of the Marshall Island, the Federated States of Micronesia, Guam, Palau, the State of Alaska, Japan, to include Okinawa, an the Republic of Korea. POD and their subordinate Districts are additionally responsible for performing Humanitarian Missions throughout Asia. Each District’s geographic area of responsibility possesses specific cultural characteristics that must be incorporated into all aspects of the leadership training. The coordination and management of the regional business mission necessitates real-time operation across extensive geographic distances across multiple time zones. The District level customer base includes interaction with individuals and agencies in foreign nations. In addition, leading, managing, motivating the diverse cultures characteristic of the different staffs of the four Districts, that include non-U.S. foreign national employees requires that particular sensitivities be incorporated into the training

D. SCOPE: The ULDP Level 3 training seminars shall consist of three (3) separate training events with the purpose of training participants in advanced leadership concepts and skills. The first training seminar will take place in February 2015.

The second training seminar will be conducted in May 2015 and the third training seminar will be held in December 2015.

E. TYPE OF CONTRACT: The Government will award a firm fixed price contract.

F. PERIOD OF PERFORMANCE: The period of performance is from date of award to January 1, 2016.

The contract will include a BASE Contract Line Item Number (CLIN) for the first Training Seminar in February 2015 with two option CLINs for the second and third training seminars. Only the BASE CLIN will be awarded at time of contract execution with the option CLINs to be exercised at a later date (after award) but prior to the expiration of the contract. A breakdown of the contract CLINs is as follows:

BASE SCHEDULE ULDP Training Seminar 1 – February 2015 OPTION 1 ULDP Training Seminar 2 – May 2015 OPTION 2 ULDP Training Seminar 3 – December 2015

BASE - UDLP Training Seminar 1: The training class size will consist of 15 attendees, including advisors. The training curriculum presented during ULDP Training Seminar 1 shall be consistent with the requirements of ER 690-1-1214.

This regulation includes the definitions and competencies to be learned by the participants via instruction in the following topics: 1) Leading Change 2) Leading People and 3) Results Driven. The training curriculum shall take into account regional requirements and historical references to the evolution Pacific Ocean Division mission programs and personnel management challenges encountered specific to workforce issues in Japan, Korea, Alaska, and Hawaii.

The training provided will not be limited informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. The instructor(s) will provide learning materials, which shall include a participant manual covering all concepts taught, as a minimum.

Additional materials that can be used as reference for participants will also be included.

The Government will provide the training facility. The Government will provide the all classroom equipment (to include projector, computer speakers, screen, flip charts, and writing utensils). The instructor will provide either their own computer, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

60 days prior to the start of the class, the Contractor will provide one copy of the following documents to the designated representatives for approval: Final instruction agenda, participant manuals, and related learning materials.

OPTION 1 – ULDP Training Seminar 2: The ULDP Training Seminar 2 shall address Mentoring Principles and Customer Service and will be held in May 2015. The Seminar 2 training shall last four (4) days in duration of which approximately two (2) days should be devoted to the Mentoring Principles and two (2) days should be devoted to the Customer Service Training; approximately two hours of the Customer Service portion curriculum will include USACE customers as guest speakers to discuss their perspectives on customer service.

The Mentoring training objectives for Training Seminar 2 shall take into consideration Pacific Ocean Division and subordinate District staffing structures and the local cultures that influence superior/subordinate relationships within those organizations. The training will include, but not be limited to, the following:

a) Benefits of being a mentor/associate (and benefits to the organization and the U.S. Army Corps of Engineers)

b) Attributes of a good mentor/associate, including how to create good matches

c) Roles and responsibilities of each partner

d) Understanding the process of establishing a mentoring partnership

e) Introduction/Development/Ending phases of mentoring partnerships

f) Getting the most out of the partnership (hints, tips, resources)

g) Techniques in coaching/communication/feedback/listening skills

h) Developing an agreement or action plan addressing goals/expectations

i) Understanding risks and potential problems of mentoring partnerships

The Customer service portion of Training Seminar 2 will require orientation to the US Army Corps of Engineers, Pacific Ocean Division suite of customer across their entire region. The required training curriculum shall include instruction and discussion on principles of customer service, including how to provide top quality service and how to understand what customer service may mean to customers.

Additionally, the training curriculum should include discussion of various methods of customer service and how to achieve and measure the success of customer service. The curriculum provided shall address at a minimum the following:

a) Define customer service and why it is important

b) Understand the current and future USACE challenges to customer service

c) Learning to understand customer’s perspective (hear from actual Corps’ customers)

d) Recognize appropriate verbal and body language to interact with customers

e) Understand what makes a successful customer service interaction

f) Practice handling complaints & difficult situations

g) Understand how cultural dimensions may impact customer service and communication

h) Learn to style shift with your customer (and when to style shift)

i) Use case study and role playing to enhance learning

The class will be held in the area of Honolulu, HI. After award of this option, the contractor will contact the designated representative of the Contracting Officer for the specific days and building location.

At least 30 days prior to the start of the training, the contractor will provide one copy of the following documents to the Contracting Officer’s designated representative for approval: Final agenda, participant manuals, and related learning materials.

The class will be for a maximum of 25 attendees, which will include the POD ULDP Level 3 participants and possible other participants from outside the ULDP Level 3.

The training provided will not be limited informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. Attendees will be surveyed in advance of the class in order to target the training to their specific needs. At the conclusion of the training, participants will be able to explain the roles and responsibilities of mentors and associates and use the skills learned to build a successful mentoring partnership. The instructor(s) will provide learning materials, including a participant manual covering all concepts taught, as a minimum. Additional materials that can be used as reference for mentors and mentees to guide them through effective mentoring partnerships will also be included.

The Government will provide the training facility and all AV equipment (projector, computer speakers, screen, flip charts, and pens). The instructor will provide either their own computer, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

Not later than four months after completion of training, attendees will be contacted by the instructor(s) to evaluate progress as a mentor or associate and to answer questions and concerns.

At the conclusion of the first year after training, an evaluation will be conducted by the instructor(s), primarily to gather feedback from participants on their experiences and the value of the initial training and follow-up check. This evaluation may be conducted via a survey. Roll-up data will be provided to the designated Training Coordinator at HQ POD within 30 calendar days after receipt of feedback.

G. OPTION 2 – ULDP Training Seminar 3: The Training Seminar 3 will be held in the area of Honolulu, Hawaii, for five days during December 2015. After award of this option, the contractor will contact the designated representative of the Contracting Officer for the specific date and location.

The training will be for approximately 15 attendees, including the adviser.

Topics shall include the following, which are further described in last three columns of the DoD Civilian Leader Development Framework shown in Appendix A of ER 690-1-1214. The table includes the definitions and competencies to be learned by the participants for instruction in: 1) Business Acumen, 2) Building Coalitions, and 3) Enterprise-wide Perspective.

The curriculum for Training Week 3 shall be crafted to specific situational requirements of the U.S. Army Corps of Engineers, and the specific mission responsibilities, geographic scope, and attendant workforce composition characteristic of the Pacific Ocean Division’s Area of Responsibility and subordinate District offices to provide appropriate instructional design and focus for the training. The training shall address the criticality of individual and organizational coalitions within the Pacific Division Ocean Division. It is imperative that the training relate to the specific of the POD region

The training provided will not be limited informational learning, but shall also include experiential learning, utilizing simulation based training, exercises, interaction and discussion between participants, in order to apply theory and concepts against practice. The instructor(s) will provide learning materials, including a participant manual covering all concepts taught, as a minimum.

Additional materials that can be used as reference for participants will also be included.

The Government will provide the training facility. The Government will provide the training facility and all AV equipment (projector, computer speakers, screen, flip charts, pens). The instructor will provide either their own computer, or if in a training room with a computer/projector setup, a CD with course content that can be loaded onto the local computer.

At least 60 days prior to the start of the training, the Contractor will provide one copy of the following documents to the Contracting Officer’s designated representative for approval: final agenda, participant manuals, and related learning materials.

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard PERFORMANCE

THRESHOLD

Method of

Surveillance

PRS # 1.

The contractor shall provide ULDP training seminar 1 in accordance with the Performance Work Statement.

Training provided in the time frame specified and met all training objectives identified in the Performance Work Statement.

No complaints received regarding the integrity and timely delivery of the training

Designated contract Representatives for this contract will be in attendance of the training to ensure performance standards

PRS # 2

The contractor shall provide ULDP training seminar 2 in training objectives identified

Statement the integrity and

Representatives for this contract will be in attendance of the training to ensure performance standards

PRS # 3

The contractor shall provide ULDP training seminar 3 in training objectives identified

Statement the integrity and

Representatives for this contract will be in attendance of the training to ensure performance standards

END OF PERFORMANCE WORK STATEMENT

Standard