Attachment01-SOW.pdf

Statement of Work

C.1 SCOPE OF WORK. The Contractor shall furnish all labor, equipment, materials, tools, and supplies necessary to provide janitorial services to maintain safe, clean, and healthy work areas at Dierks Project Office. Services shall be performed Monday, Wednesday, and Friday during the period 1 Sep 2018 through 31 Aug. 2019, excluding Federal Holidays. Quantities (days) shown are estimated only and are not guaranteed. The Operations Manager may require more, or less than the quantity shown. Estimated days are as follows:

Base Year (1 Sep 18-31 Aug 19) 158 days Option 1 (1 Sep 19-31 Aug 20) 158 days Option 2 (1 Sep 20-31 Aug 21) 158 days

C.1.1 BACKGROUND. The Dierks Project Office is located at Jefferson Ridge Park, Dierks Lake. The project office serves as the principal administrative office for the Dierks Lake.

C.1.2 CONTRACTOR PERSONNEL:

C.1.2.1 Contract Manager. The Contractor shall provide an on-site Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternate(s) who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer within 15 days prior to the contract start date. The Contract Manager and alternate(s) shall be able to understand, speak, read, and write the English language.

C.1.2.1.1 The Contract Manager or alternate shall have full authority to act for the contractor on all contractual matters to daily operations of this contract.

C.1.2.2 Contractor Employees. The Contractor shall not employ, for work under this contract, any person who is an employee of the U.S. Government or the U.S. Army Corps of Engineers, either military or civilian, if such employment would create a conflict of interest.

C.1.2.2.1 The Contracting Officer’s Representative may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, safety, security, or if found to be suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contract employees shall be subject to dismissal from the premises upon determination by the Contracting Officer’s Representative or Quality Assurance Evaluator (QAE) that such action is necessary in the interest of the Government in accordance with 18 U.S.C.

1382. The removal from the job site or dismissal from the premises shall not relieve the Contractor of performance requirements or requirements to provide sufficiently trained personnel to perform the services as required by this performance work statement.

C.1.2.2.2 Contractor personnel shall be neat in appearance and fully clothed (shirts, blouses, trousers, or skirts must be worn) during the execution of their duties under this contract.

Contractor personnel are prohibited from wearing shorts, sandals, thong-type slippers or house slippers while performing janitorial services under this contract.

C.1.3 PHYSICAL SECURITY. The Contractor shall safeguard all government property. The Contractor shall be responsible for the security of his/her own property.

C.1.3.1 Key Control. The Contractor shall establish and implement methods of making sure all keys issued by the government to the contractor for contractor employee use are not lost or misplaced and are not used by unauthorized persons.

C.1.3.1.1 The contractor shall immediately report to the QAE or the Contracting Officer’s Representative any occurrences of loss, unauthorized use, or unauthorized duplication of keys.

C.1.3.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock of locks without cost to the government. The government may, however, at its option, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due the contractor.

C.1.3.1.3 Issuance of keys will be at the discretion of the Operation Manager.

C.1.4 HOURS OF OPERATIONS.

C.1.4.1 Hours of Operation. Previous contracts have shown that work can be completed in 2-3 hours. The actual time for the services to be performed under this contract shall be discussed after contract award.

C.1.4.1.1 Normal Operations. Normal operation of the Project Office is Monday through Friday 7:00 A.M. – 4:30 P.M., except for Federal holidays.

C.1.4.1.2 Federal Holidays. The following is a list of Federal Holidays observed by this installation:

New Year Day 1 January Martin Luther King’s Birthday 3rd Monday in January President’s Birthday 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

C.1.5 CONTRACTOR QUALITY CONTROL (CQC). The Contractor shall have the internal means of providing CQC on each performance task. CQC is the responsibility of the Contractor and is the system of methods and procedures that are used to ensure that all aspects of this contract have been met before, during, and after the accomplishment of the stated task.

C.1.5.1 Quality Control Plan (QCP). The Contractor shall provide to the Contracting Officer within fifteen (15) days after award of the contract a copy of the QCP, which will be used to comply with the provisions of the contract. The QCP shall identify any potential/actual problem area in providing requirements of the contract as specified and results in corrective action throughout the life of the contract. The QCP shall also include a QC inspection system to encompass all serviced included and specific tasks. The QCP shall include the names of the Contractor personnel who shall perform the QC inspections and authority. The Government will make final review and acceptance of the QCP and any subsequent changes.Changes to the QCP shall be submitted to the Contracting Officer’s Representative not later than 10 working days prior to effective date of change.

C.1.5.1.1 Daily Report. As part of the Quality Control Plan, the Contractor shall provide to the Contracting Officer a written report for each day that services are performed under the contract. The written inspection report shall be submitted immediately after completion of each day’s services and shall contain the following items as a minimum:

a. Contractor’s Name.

b. Service Date.

c. Contract Number.

d. Statement and description of services performed.

e. Location of services performed.

f. Description of services not performed and reasons for non-performance.

g. Statement that all services performed were in accordance with the specifications.

h. Accidents.

i. Man-hours worked on Government property.

j. Signature of the Contractor or the Contractor’s

Superintendent.

C.1.6 QUALITY ASSURANCE. According to the Inspection of Services clause, the government will evaluate the contractor’s performance under this contract. For those tasks listed in the Performance Requirements Summary (Attachment 3), the Quality Assurance Evaluator (QAE) or evaluators will follow the methods of surveillance specified in this contract. QAE’s will record all surveillance observations and will maintain a file of all inspection results. Such surveillance will be done according to standard inspection procedures or other contract provisions.

Successive months of unsatisfactory performance for required service item may result in other appropriate actions by the Contracting Officer in accordance with the Inspection of Services Clause, including Termination for Default. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

C.1.6.1 Methods of Surveillance:

C.1.6.1.1 The Contracting Officer Representative or authorized Technical Representative will inspect the Contractor’s work, as necessary, to insure that the Contractor’s quality control plan is providing the results set forth and that the Contractor is complying with all aspects of these specifications. Methods of inspection shall consist of 100 percent, planned sampling, random sampling, customer complaints, scheduled and unscheduled inspection and direct observation.

C.1.6.2 Deduction/Rework. Janitorial services that are not performed at the required intervals or to the required specifications shall be performed or re-performed. Rework is solely at the option of the Government. The fact that a specific task has or has not been reworked will in no way effect the results of quality assurance inspection, calculated acceptable percentage or deductions which may result there from. The Contractor shall perform the rework area(s) on the same day of notification and at no additional cost to the Government. A deduction from the monthly Contractor invoice will be made for unsatisfactory performance.

C.1.6.2.1 The Contractor shall be issued a Contractor Discrepancy Report (CDR) for repeated unsatisfactory performance.

Upon issuance, the CDR shall require the Contractor to provide a formal written response to the COR within three working days explaining the specific corrections to unsatisfactory or substandard task performance.

C.1.6.3 Performance Evaluation Meeting. The Contracting Officer may require the contract manager to meet with the Contracting Officer Representative, Contract Administrator, QAE, and other Government personnel as deemed necessary. The Contractor may request a meeting with the Contracting Officer when the contractor believes such a meeting is necessary. Written minutes of any such meetings shall be recorded in the contract and signed by the contract manager and the Contracting Officer or Contract Administrator or QAE. If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the Contracting Officer within 10 calendar days following receipt of the minutes.

C.1.7 ENVIRONEMENTAL CONTROLS:

C.1.7.1 Compliance with Laws, and Regulations. The Contractor shall be knowledgeable of and shall comply with all applicable federal, state, and local laws, permits, and environmental requirements and instructions. The Contractor shall ensure policies and procedures are established that protected the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution. The Contractor at his/her own expense shall obtain any license or permits required in performing this contract.

C.1.8 SAFETY:

C.1.8.1 The Contractor shall comply with the requirements of the Corps of Engineers Safety Manual, EM 385-1-1 (current version).

The Contractor shall comply with the requirements of Little Rock District safety policies and practices currently in force and all subsequent revisions. All operations conducted under this contract are subject to District safety inspections. Established policies, directives, and guidance relating to safe operating practices and personnel safety are mandatory and shall be complied with at all times. Required safety protective equipment and apparel shall be the responsibility of the Contractor.

Particular emphasis shall be placed on the Contractor’s safety plan and the reporting of provisions of EM 385-1-1.

C.1.8.1.1 Safety Meetings. The Contractor shall conduct a safety meeting, at least monthly, with the Contractor’s personnel before each cleaning to discuss potential safety hazards. The COR may attend the meetings. When a new employee is hired, the Contractor shall furnish a statement that a new employee was briefed on safety procedures.

C.1.8.1.2 Safety Inspection (Equipment). All equipment will be inspected by the COR for safety features at the beginning of the contract. Any new or different equipment brought on the job site will be inspected for safety features before it is used on the project.

C-2 – DEFINITIONS

C.2.1 GENERAL DEFINITIONS:

C.2.1.1 As used throughout this contract, the following terms shall have the meaning set forth below:

C.2.1.2 Acceptable Quality Level (AQL): The maximum percent defective allowed for satisfactory performance, the maximum number of defects per hundred unit, or the number of defects in a lot wherein performance will still be considered satisfactory.

The allowable leeway or variance from a standard before the Government will reject specific service. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the percentage of defective performance does not exceed the AQL, the service will not be rejected by the Government. However, the Contractor must perform the defective service again when directed.

C.2.1.3 Amendment: A document, which changes the original solicitation, specification or drawing (s).

C.2.1.4 Contract Discrepancy Report (CDR): A formal written description of the contract for nonconformance or lack of performance for contracted work. A CDR, when issued by the Government, requires a formal response by the Contractor.

C.2.1.5 Contracting Officer: The Contracting Officer is a person with the authority to enter into, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

C.2.1.6 Contracting Officer Representative (COR): An individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

C.2.1.7 Contractor: The term Contractor as used herein refers to the prime Contractor and any subcontractors.

C.2.1.8 Contractor Quality Control Plan (CQCP): The Contractor’s written plan on control equipment, systems, or services to ensure that requirements of the contract are performed satisfactorily.

C.2.1.9 Cleanup: Cleaning by sweeping, mopping, wiping, or vacuuming to remove stains, dirt, residue, trash, insects, insect webs or nest, or other foreign material.

C.2.1.10 Daily Cleaning: A specific list of services to be performed on each day’s cleaning of all areas as specified in accordance with these specifications.

C.2.1.11 Defect: An instance of noncompliance with a service requirement. A defect may be caused by either nonperformance or unsatisfactory performance.

C.2.1.12 Disinfect: Application of a mild commercially available disinfectant solution containing cleaner and deodorant diluted to the Association of Official Agricultural Chemists (AOAC) recommended rating for destruction of S. Aureus a n d S .

Cholaeraesuis bacteria.

C.2.1.13 Foreign Material: Material not installed or applied as a part of the fixture or facility such as dirt, debris, trash, leaves, limbs, or other material which may attract or hide vermin, or pose a health risk to the users of the facility, or detract from the aesthetics of the area.

C.2.1.14 Government Quality Assurance: A method used by the Government to provide a measure of control over the quality of services provided by the Contractor.

C.2.1.15 Policing: Pickup and removal of all trash, litter, and other debris from the parking lot and grounds surrounding the project office, weather station, and comfort station and within the fenced area of the parking and admin areas.

C.2.1.16 Performance Work Statement (PWS): The performance work statement is the contract requirement document which describes the technical, functional, and performance characteristics of the work to be performed, identifies essential functions to be performed, determines performance factors, including the location of the work, the units of work, the quantity of work units, and the quality and timeliness of the work units. It serves as the scope of work and is the basis for all costs. It accurately describes the contract service requirements, including the standards to be used to determine whether the requirements have been met.

C.2.1.17 Performance Requirements Summary (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are being met by the contractor. The PRS is a summary of contract requirements identifying each task and the related performance work statement paragraph number, performance standard, acceptable quality level, surveillance method, and relative contract value.

C.2.1.18 Quality Assurance Evaluator (QAE): The Government employee designated in writing as liaison between the Government and Contract employees, in addition to performing specific technical or administrative functions. The Government employee designated by the COR to be responsible for monitoring of Contractor performance.

C.2.1.19 Specification: A document, which lists instructions or specifications to potential users.

C.2.1.20 Solid Waste Removal: Removal of trash and debris from designated trash containers and disposal in accordance with state and local laws and ordinances. This includes replacing trashcan liners each service.

C.2.1.21 Weekly Services: A specific list of services to be performed on each Friday. Cleaning shall consist of all areas as specified in accordance with the contract specification.

C-3 – GOVERNMENT-FURNISHED PROPERTY AND SERVICES

C.3.1 GENERAL INFORMATION. The Government will provide for the Contractor’s use a utility room to store supplies and equipment for janitorial operations. The utility room consists of 30 square feet of floor space with shelves and one double sink.

[NOTE] Gas-powered equipment shall not be stored in the utility room.

C.3.1.1 The Government will furnish the electricity and water necessary to perform the requirements of this contract.

C-4 – CONTRACTOR-FURNISHED ITEMS AND SERVICES

C.4.1 GENERAL INFORMATION. Except for those items or services specifically stated in Section C-3 as government furnished, the contractor shall furnish everything needed to perform this contract according to all its terms. The following mentioned requirements are not all inclusive of the contractor-furnished items and services required in the performance of this contract.

C.4.2 CONTRACTOR FURNISHED EQUIPMENT AND TOOLS. The Contractor’s equipment shall be of commercial quality, size, and type suitable for accomplishing the various phases of work specified and operated from existing sources of government-furnished electrical power. All electrical equipment used by the contractor shall be UL approved. It shall be the responsibility of the contractor to prevent the operation or attempted operation of electrical equipment, or combination of equipment, which require power exceeding the capacity of existing building circuits. All equipment shall have bumpers and guards to prevent marking and scratching of fixtures, furnishings, or building surfaces. The Contractor’s equipment shall be in good repair and able to operate efficiently and safely. The contracting officer’s representative or authorized representative may inspect the contractor’s equipment and/or tools at any time and direct the removal of any improper or unsafe equipment/tools. These items shall be removed from the job by the contractor and replaced with satisfactory equipment.

C.4.2.1 Contractor-Furnished Equipment. The equipment used by the contractor shall have the following characteristics:

C.4.2.1.1 Vacuums. Vacuums shall be commercial-quality, upright, and beater-bar-type for rugs and carpets. Commercial wet/dry tank type vacuums shall be used for water pick-up from overflow or broken pipes, and other appropriate jobs.

C.4.2.1.2 Scrubber-Buffer. Commercial grade floor machines shall be used for floor stripping, spray buffing, dry buffing, and scrubbing floors.

C.4.3.2 Contractor-Furnished Tools. The Contractor should have readily accessible tools of the trade to meet the contract specifications. The Contractor is responsible for obtaining all tools, equipment, supplies and materials necessary to perform the line items of the contract. (See Technical Exhibit 5 for a list of suggested tools)

C.4.3.3 Contractor-Furnished Supplies. The Contractor shall provide all supplies needed to meet the contract specifications.

(See Technical Exhibit 4 SUPPLY CONSUMPTION ESTIMATES for a list of needed supplies). Supplies are estimates only and may not be all-inclusive.

C.4.3.4 Contractor Storage Area. The contractor shall be responsible for the orderliness and cleanliness of governmental furnished facilities used for offices and storage. The areas shall be clean and neat, free of fire and safety hazards, and free of unsanitary conditions.

C-5 SPECIFIC TASKS

C.5.1 GENERAL INFORMATION. The contractor shall provide all management, tools, equipment, and labor necessary to ensure that janitorial services are performed at the Dierks Project Office in a manner that will maintain a satisfactory appearance. The contractor’s work force shall perform all services associated with general janitorial or cleaning duties. The Inventory of Facilities, listing the square footage of the work area is included as Technical Exhibit 1. The Performance Requirements Summary pertaining to this section is listed as Technical Exhibit

3. The Restroom Supply Consumption Estimates are included in Technical Exhibit 4.

C.5.2 SUPERINTENDENCE BY CONTRACTOR. The contractor shall at all times prove adequate supervision of his/her employees to ensure complete and satisfactory performance of all work in accordance with the terms of the contract. The contract manager, or alternate representative, will be on site and available at all times when the work of the contract is being carried out to receive instructions from the contracting officer’s representative or his representative.

C.5.3 DIERKS LAKE PROJECT OFFICE – Daily Cleanups. All cleaning task shall be accomplished to meet the requirements of this Performance Work Statement (PWS) and Technical Exhibit 3, Performance Requirements Summary (PRS). The contractor shall maintain each area(s) to the standards established in this contract.

C.5.3.1 Remove Trash/Debris (Critical Element). Remove trash and debris from the entryways, restrooms, offices, conference rooms, break room, workstations and all floor surfaces. The Contractor shall remove trash from all wastebaskets and trashcans and insert clean trash bag liner. Maintain trash cans free of soil, debris, and harmful matter. Maintain office areas free of debris, shredded paper, gum, litter and other foreign debris. Return trashcans to their original location. Boxes, cans, papers placed near a trash receptacle marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash bag liners shall be replaced and any debris or liquids remaining in the trash bags must be removed. Trash shall be disposed of in plastic bags secured with bag ties. The contractor shall pick up any trash that falls onto the facility or grounds during the removal of such trash collection. Unless otherwise indicated, trash shall be picked up from all interior and exterior wastebaskets and trashcans. (See C.5.5.1 Special Cleanings for additional information pertaining to Trash Removal).

C.5.3.1.1 The contractor shall furnish and install plastic trashcan liners for each trashcan. This includes all restrooms, desk side, common areas, halls, break room, interior and exterior trashcans and other areas in buildings where trashcans are located. These liners shall be the appropriate size for the trashcan’s intended use.

C.5.3.1.2 The contractor shall empty all ashtrays in approved smoking areas and wipe clean at the same time as removing trash.

C.5.3.2 Maintain Vinyl Floors (Critical Element). After receiving floor maintenance, the entire floor surface shall have a uniform finish and be free of dirt, loose soil, litter, scuff marks and other stains and discoloration. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles and easily movable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original location when all operations have been completed. Floor maintenance includes the techniques of sweeping, dust mopping, damp mopping, wet mopping, dry buffing, and spray buffing as required to achieve the above stated results.

C.5.3.2.1 Sweep/Dust Mop Floors. After sweeping, dust mopping, or both, the entire floor service shall be free of dirt, loose soil matter, litter, dust and debris. Chairs, trash receptacles, and easily movable items shall be tilted or moved to sweep underneath and returned to its original location. (See Attachment 4, for required cleaning frequency)

C.5.3.3 Vacuum Carpets and Walk-off Mats (Critical Element).

Maintain carpeted surfaces and walk- off mats free of loose soil, imbedded soil, dirt, all-visible litter and debris. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the QAE.

C.5.3.4 Restroom Cleaning Services (Daily). The Contractor shall perform the required services to such extent to ensure that all restrooms are clean and well-kept and has no odors. All cleaning tasks shall be accomplished to meet the requirements of the specifications. This may require contractor services at more frequent intervals, such as re-supply of restrooms to ensure adequate supplies are available.

C.5.3.4.1 Clean and Disinfect (Critical Element). Clean and disinfect all surfaces of washbasins, lavatories, counter tops, toilet bowls and urinals, stall partitions, walls and doors using a germicidal detergent. After cleaning and disinfecting, the restroom shall be free of any offensive odors and the entire surface area(s) shall be free of soil, streaks, stains, scale, scum, urine deposits, and rust stains.

C.5.3.4.2 Wet Mop/ Dry Mop Floors (Critical Element). On ceramic tile and vinyl tile floors, the entire toilet room floor area shall be thoroughly swept then wet mopped with a germicidal detergent mixed with water and then dry mopped. After sweeping and mopping, the entire floor area shall be free of imbedded soil, litter, dust, and foreign debris including the grout.

Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Easily movable items shall be tilted or moved aside to sweep and damp mop underneath.

C.5.3.4.3 Dispensers/Supplies (Critical Element). All paper towel, toilet paper, and soap dispensers shall be checked and refilled so that the available supply is sufficient to carry through to the next cleaning day. The Contractor shall make certain that paper products are placed properly in the dispensers and in operating condition. Clean soap and toilet paper dispensers with a damp cloth. Special attention should be given to the soap dispenser’s nozzles to insure that they are not clogged and are working properly. Replace restroom deodorizers to maintain an effective favorable bouquet in the restrooms.

C.5.3.4.4 Sanitary Receptacles (Non-Critical Element). Sanitary receptacles in the women’s restroom shall be cleaned and washed each time the area is serviced. Disposable bags supplied by the Contractor shall be inserted in this receptacle and replaced each time the restroom is serviced. Receptacles shall be emptied; bags folded securely, collected in separate containers, and disposed of.

C.5.3.4.5 Restroom Mirrors (Non-Critical Element). All mirrors shall be cleaned each time an area is serviced. After mirror cleaning, there shall be no trace of film, dirt, smudges, water, or other foreign debris.

C.5.3.5 General Spot Cleaning (Non-Critical Element). Contractor personnel shall perform spot cleaning on a continual basis. Spot cleaning includes, but not limited to the removing of, or cleaning of smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push-bars, kick-plates, and fixtures. Germicidal detergent shall be used in restrooms, break room areas, and drinking fountains. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots and foreign debris.

C.5.3.6 Grounds Policing (Non-Critical Element). Sweep and remove all debris, litter, leaves, cigarette butts, and trash, etc.

from all sidewalks, foyer, lawn area and parking lots to the Millwood-Tri Lakes Project Office. Upon completion, the ground areas policed shall be free and clear of all foreign debris.

C.5.4.1 Wet Mop/Dry Mop and Buff Floors (Critical Element). After a floor has been wet mopped, buffed, or both, the entire floor shall have a uniform glossy appearance. Chairs, tables, trash receptacles, and easily moveable items shall be moved to mop and dry buff underneath. Tile floor surfaces shall have a smooth lustrous finish with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film debris or standing water.

There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area.

C.5.4.2 Clean Glass (Non-Critical Element). Maintain glass doors, partitions, interpretative display area, foyer area and information bulletin boards, etc. free of dirt, smudges, streaks, water spots or other foreign materials. (NOTE: Both sides of glass partitions, walls, and doors are to be cleaned.)

C.5.4.3 Dusting/Polishing (Non-Critical Element). Shall include offices, lobbies, sitting areas, furniture, all doors, trim.

Sills, ledges, pictures, shelves, chairs, desk, and shall be accomplished with a treated cloth, yarn duster, or vacuum.

Feather dusters or brushes will not be permitted. Dusting shall be performed in a manner that will pick up and remove dust and not scatter it around the room. Dusting shall be done after the floors have been swept and dust has settled. Dusting shall be accomplished one time a week. Exclude desktops and computer workstations not cleared of papers and books.

C.5.4.4 Exterior of Building (Non-Critical Element). Remove cobwebs, wasp nests, insect nests, insect spots, etc., from walls, fascia, eaves, and security light fixtures of the Office building.

C.5.5 SPECIAL CLEANINGS.

C.5.5.1 Special Cleanings. Special events may occur that requires an extra effort on part of the Contractor. These events include VIP visits, employee meetings, holiday festivities, and annual blood drives, etc. Other special cleanings that may require extra effort on part of the Contractor include large freight boxes, papers or crates from special delivery orders. These items shall be collected and disposed of the following workday. The amount or volume of freight boxes is unknown and varies from year to year.

C-6 – APPLICABLE DOCUMENTS

C.6.1 DIRECTIVES/GOVERNMENT PUBLICATIONS. The following listing of regulations, manuals, and supplements are current at the time of this contract. These documents are updated from time to time.

The Contractor is advised that the Government may make minor procedural changes, additions, deletions, or revisions to documents contained in this listing at any time during the contract period. In the event of changes, the Contractor will be given three weeks in which to become familiar with the new/revised guidance.

C.6.1.1 REGULATIONS/MANUALS/PAMPHLETS/SUPPLEMENTS:

Publication

Number Title Date Mandatory/Advisory

EM 385-1-1 Safety & Health Requirements Manual

NOV 2003 M

SWLR 385-1-1 Safety- General Policy

FEB 1996 M

List of Technical Exhibits

Table of Contents

NUMBER TITLE

1 INVENTORY OF FACILITIES/WORK AREAS

2 DAILY QUALITY CONTROL REPORT

3 PERFORMANCE REQUIREMENT SUMMARY

4 SUPPLY CONSUMPTION ESTIMATES

5 SUGGESTED EQUIPMENT AND TOOLS

2 – DAILY QUALITY CONTROL REPORT

Contractor Name:

Contract No. W9127S-

Date:

Time: Began Finished

Man Hours Worked on Government Property

Description of Services Performed:

Statement that all services were performed in accordance with specifications:

Services not performed and reasons for Non-Performance:

Accidents/Damages to Government Property

Signatures of Contractor’s Quality Control Representative:

3 – PERFORMANCE REQUIREMENTS

SUMMARY

Items of work NOT performed in accordance with the specifications of this contract for the basic cleaning services at the Dierks Lake Project Office and surrounding grounds will be deducted from the line item price as indicated below:

DAILY SERVICES – (Monday, Wednesday, Friday)

ITEM NO.

PARAGRAPH

SERVICES

METHOD OF

SURVEILLANCE

PERCENT

C.5.3.1 C.5.3.1.1

Remove trash/debris and clean ashtrays

100%

C.5.3.2 C.5.3.2.1

Maintain vinyl floors sweep/dust mop floors

C.5.3.3 Vacuum carpets and walk-off mats

C.5.3.4 Restroom cleaning services – daily

C.5.3.4.1 Clean and disinfect:

Toilets, sinks, fixtures, stalls, doors – No odors in restrooms

C.5.3.4.2 Wet Mop/Dry Mop Floors: Maintain floors free of soil, foreign debris, etc.

100%

C.5.3.4.3 Dispensers/Supplies:

Maintain desired levels until next cleaning day

100% 15

C.5.3.4.4 Sanitary Receptacles:

Keep clean and supply bags and dispose of

100% 5

C.5.3.4.5 Restroom mirrors: Free of dirt, film, and smudges

100% 5

C.5.3.5 General Spot Cleaning:

Remove fingerprints, marks, spills, stains, etc.

100% 5

C.5.3.6 Grounds: Remove leaves, debris, litter from parking lots, lawn, etc.

100% 10

3 – PERFORMANCE REQUIREMENTS

SUMMARY

Items of work NOT performed in accordance with the specifications of this contract for the basic cleaning services at the Dierks Lake Project Office and surrounding grounds will be deducted from the line item price as indicated below:

WEEKLY SERVICES –

(Friday’s)

ITEM NO.

PARAGRAPH

SERVICES

METHOD OF

SURVEILLANCE

PERCENT

C.5.4 C.5.4.1

Weekly Cleanups: Wet Mop/Dry Mop and Buff Floors: Floor shall have a uniform glossy appearance – no stains, streaks, or film, debris, etc.

C.5.4.2 Clean Glass: Maintain glass doors, partitions, etc. free of dirt, smears, fingerprints, etc.

100% 20

C.5.4.3 Dusting/Polishing:

Maintain furniture, trim, sills, desk, etc. free of dust, dirt, etc.

100% 15

C.5.4.4 Exterior of Building:

Maintain eaves, fascia, lights, walls, free of cobwebs, wasp nest, and insect nest

100% 25

4 – PROJECT OFFICE SUPPLY CONSUMPTION ESTIMATES

The Contractor shall provide supplies for each facility, or portion of a facility, for the service as identified in Technical 1 and 1a. The following estimates are based on historical consumption data. The Contractor is advised that actual consumption rates may vary:

1. Liquid Soap: 2 – 8oz bottles per/month

2. Encased Deodorant Blocks: 4 per/month

3. Toilet Tissue(2-ply Charmin Ultra Strong or equivalent) : 16 rolls per/month

4. “C” Fold Paper Hand Towels: 4 packs per/month

(Restrooms)

5. Trash Can Liners: 40 liners per/month

6. Restroom Deodorizers: As needed

7. “C’ Fold Paper Hand Towels: 4 packs per/month (Break- room)

5 SUGGESTED EQUIPMENT AND TOOLS

The following are representative of the equipment and tools the Contractor should have readily accessible and available to meet contract specifications. The Contractor is responsible for all equipment, supplies and materials necessary to perform the contract and the items listed below may not be all inclusive:

Equipment:

Vacuum Cleaner (Commercial-quality upright beater-bar type) Scrubber Buffer (Commercial Grade)

Tools:

Brooms (Upright and Push Types) Dust Mops Bowl Mops Polish Cloth Rubber Gloves Mop Bucket with Wringer Squeegee Mop Dust Pans Sponges Scouring Pads Spray Bottles Wooden Ladders Spot Remover Various Pads and Brushes for Scrubbers/Buffers Scraping Tools

Security Requirements

This is a Security Level Two.

1. General Overview

a. The security provisions of this contract and/or applicable task order apply to all Contractor and Subcontractor Employees (CSEs) physically working on federally controlled property or requiring access to a Department of Defense (DOD) network.

b. Prime Contractors (PCs) are responsible for subcontractor compliance with the security provisions of this contract and shall coordinate all security requirements on the behalf of the subcontractors and their employees.

c. PCs will notify the Southwestern Little Rock District Security Office (SWL-DSO) within 5 business days of the contract award of the primary and alternate security Points of Contacts (POC) for this contract. This notification will be in the form of an email sent to m4xslceswlcontracts@usace.army.mil with the following information for each individual:

Full Name:

Email Address:

Work Phone:

Work Cell:

Time Zone of their work location:

NOTE: Only primary and alternate security POCs are authorized to contact the SWL-DSO to inquire about a contract employee.

d. PCs security POCs shall submit the appropriate security investigation package for EACH CSE based on the Security Level listed above.

e. The SWL-DSO reserves the right to upgrade the security level background check/investigation requirement of any contract and/or applicable task order; this includes upgrading the investigation standards for specific CSEs. If required, badges will be issued to all clearedi personnel and are to be worn at all times while working on U.S. Army Corps of Engineers (USACE) property. Any CSE working on USACE property without the proper identification badge will be escorted off site.

NOTE: Proposed foreign contractors seeking to work on a USACE contract must be cleared through the Department of State prior to having site access. To obtain approval, each individual must complete and submit the appropriate documents for processing. The required procedure takes approximately 45 business days to process once all documentation is completed properly and submitted.

2. Security Investigation Package Requirements for each CSE.

a. Security Level One Requirements (processing time is approximately five business days)

(1) SWL form 487 dated 2016, Contractor Required Information Form.

mailto:m4xslceswlcontracts@usace.army.mil

(2) A copy of the CSE’s driver’s license or government issued identification card.

(3) A copy of the CSE’s proof of citizenship document or proof of authorization to work in the United States. Acceptable documents are:

(a) U.S. Birth Certificate

(b) U.S. Passport

(c) U.S. Certificate of Citizenship-INS

(d) U.S. Certification of Naturalization

(e) FS-545, Certificate of Birth Abroad

(f) U.S. Certificate of Report of Birth

(g) U.S. Consular Report of Birth Abroad

(h) Workers visa

(i) Permanent Resident card

(4) One (1) digital passport-styled photo to be used for the USACE badge. Photos will be transmitted to the Security Office by means of CD or Email m4xslceswlcontracts@usace.army.mil. Each digital photo shall be stored in a file labeled by the name of the CSE. If transmitted through email, the subject line of the email must be the name of individual pictured. Photo requirements are as follows:

(a) In color.

(b) Taken within the last six months to reflect your current appearance.

(c) Taken in front a plain white or off-white background.

(d) Taken in full face viewed directly facing the camera.

(e) Taken with a neutral expression (preferred) or a natural smile, and with both eyes open.

(f) No hats or sunglasses are authorized in this photo; face must be clearly displayed with no distracters

(5) PCs must ensure each CSE is prescreened using the E-Verify program to meet the established employment eligibility requirements. The PC must ensure that the applicant has two valid forms of government issued identification, in order to ensure the correct information is entered in to the E-verify system. The CSE will provide the SWL- DSO with a list of verified employees to include their registration number from E-Verify.

This list will be transmitted or mailed in the package along with the other required documents for CSEs. The E-Verify system can be located at the following URL (http://www.dhs.gov/e-verify).

http://www.dhs.gov/e-verify

(6) PCs must train each CSE on the iWatch/core watch suspicious activity reporting requirements (see paragraph 5).

b. Security Level Two Requirements (processing time is approximately 6 months once all documents are submitted electronically and accepted by the Personnel Security Investigation–Center of Excellence (PSI-COE) via the Personnel Security Investigation Portal (PSIP). Work Authorization/Site Access shall be denied until this background investigation is completed and favorably adjudicated. Automatic disqualifying factors that apply to all contractors being vetted at this level can be found in Table A.

(1) All requirements of the Security Level One package apply.

(2) Optional Form (OF) 306, Declaration for Federal Employment. This form shall be affixed with original date and signature; signature must be hand written-electronic signatures will not be accepted. The OF-306 can be found at the following web site: http://www.opm.gov/forms/pdf_fill/of306.pdf.

(3) Fingerprint: Must be captured on an FD-258 electronically at an approved government site or manually (hard-copy) by a law enforcement or designated government security official.

(a) Hard-copy fingerprint submission can be captured by a law enforcement official local to the individual. CSE’s shall ensure that fingerprints are captured on a true/original FD-258 fingerprint card. No other form will be accepted. Card may be mailed through USPS to: U.S. Army Corps of Engineers, P.O. Box 867, Attn: Security, Little Rock, AR 72201. Use of the commercial delivery service such as Federal Express or UPS shall use following address: US Army Corps of Engineers, Attn: Security Office, Suite 6116, Little Rock, AR, 72201.

(b) CSEs can request to be fingerprinted electronically at the SWL-DSO. If this option is chosen, the individual must contact the SWL-DSO to schedule an appointment. Electronic fingerprinting is the quickest way to receive the results.

(c) CSE will have a background investigation requested by the SWL-DSO.

The CSE will receive an email from PSI-COE with a link to complete the SF 85 online through e-QIP. It is the CSE’s responsibility to read each email thoroughly and complete all tasks given by PSI-COE to ensure the investigation will not be terminated. The CSE will receive an information email stating no further documentation or revisions are required. See Standard Form (SF) 85 for required data input information at http://www.opm.gov/forms/pdf_fill/sf85.pdf. This is to be used as a guide (only) when completing the online equivalent and submitting direct to

OPM.

c. Security Level Three Requirements (processing time is approximately 9 months once all documents are submitted electronically and accepted by the Personnel Security Investigation – Center of Excellence (PSI-COE) via the http://www.opm.gov/forms/pdf_fill/of306.pdf http://www.opm.gov/forms/pdf_fill/sf85.pdf

Personnel Security Investigation Portal (PSIP). Work Authorization/Site Access shall be denied until this background investigation is complete and favorably adjudicated. Automatic disqualifying factors that apply to all contractors being vetted at this level can be found in Table A.

(1) All requirements of the Security Level One and Two packages apply except the SF 85 is replaced with the SF 86. See Standard Form (SF) 86 for required data input information at http://www.opm.gov/forms/pdf_fill/sf86.pdf.

d. Multi-Level Security Requirement. (Processing time varies) This level requires the use of “escorts”, which shall be provided by the contractor. Escorts are contractor employees who have met Security Level Two requirements (this takes approximately 6 months once all documents are submitted. Refer to section 2-b.)

Escorts will be provided at a 5:1 ratio, this means for every five contractor employees there will be one approved escort that is to remain within close proximity to those they are escorting at all times. All employees that will not be designated as escorts shall meet Security Level One, Table A requirements (this takes approximately 5 business days. Refer to section 2-a.).

3. Personnel Security Investigation Package Transmission

Mailing Address:

USACE SWL

Attn: Security Office 700 West Capitol Ave (room 6116) P.O. Box 867 Little Rock, AR 72201

a. If mailed- the investigation package will be transmitted in a sealed envelope together with a transmittal letter attached to the outside of the envelope for each applicant with the following information:

(1) Contract Number and Title

(2) Contracting Officer’s representative name, office number, and cellular number

(3) CSE’s full name and contact information

(4) PC name, address, and telephone number

b. Investigation packages can be faxed to (501) 324-5471. Faxed packages must have coversheet with contract information. Documents that contain personally identifiable information (such as social security number) must have coversheet stating “Page contains PII follows”.

c. Email transmission- email packages to m4xslceswlcontracts@usace.army.mil Documents must be password protected if they contain personally identifiable information (such as social security number). Passwords to documents must be sent in separate email.

http://www.opm.gov/forms/pdf_fill/sf86.pdf

d. Investigation packages will be submitted to the SWL-DSO for processing and adjudication. Incomplete forms, illegible forms, etc., will be returned for correction and/ or completion and can delay the CSE from beginning work. The SWL-DSO address can be found in paragraph 2.b (3) (a) above.

e. Any change in personnel (whether an addition or replacement) at any time throughout the duration of the contract, will require the new personnel or replacement personnel to be vetted and approved by the SWL-DSO, in accordance with the requirements contained herein, prior to being granted Work Authorization/Site Access to any USACE property.

4. Onsite Access Approval

The CSE is responsible for contacting either the COR or the SWL Security Office, prior to the first day of work, to receive a list of approved individuals to be onsite, and their badges for identification purposes while onsite. All individuals on USACE property are required to wear identification badge. CSEs must be aware that COR representatives, project office personnel, and/or Security Office personnel can and will conduct identification checks on all persons onsite at USACE property. Any person found onsite without proper identification will be escorted offsite.

5. IWATCH/ Corps Watch Suspicious Activity Reporting (AT/OPSEC Cover Sheet,

pg. 2, Section G, 4)

a. Security is simply EVERYONE’s responsibility. We owe it to our organization, our families, and ourselves to constantly be vigilant about what goes on around us. Trust your instincts. We rely on our senses every day of our lives. If a behavior or activity makes you feel uncomfortable, report it. If it doesn’t look, sound, or smell right, report it. The simple rule is, “If you see something, say something!”

b. The contractor and all associated subcontractors will brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO-contained herein, below). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. The CSE will provide the SWL Security Office with a list of employees who have been provided this training. This list will be transmitted in the package along with the other required documents for employees.

c. If you see something suspicious, provided below is the type of information to report:

(1) What you witnessed (the suspicious activity) including the date, time, and location.

(2) Description of who was involved

(3) Gender of person(s) involved

(4) Height, build, hair/skin color, and approx. age of person(s) involved

(5) Language spoken (if known)

(6) Vehicle description/ license number (if known)

(7) Have you seen this activity before?

d. How to report:

(1) In an emergency- call 911

(2) Notify your immediate supervisor and COR

6. Disqualifying Factors

Background check/investigation disqualifying factors are included in Tables A and B of this document.

i The term cleared refers to an individual granted authority to work on U.S. Army Corps of Engineers Property. This authorization comes through the Little Rock District Security Office to the Contracting Officer’s Representative

(COR).

Disqualifying Factors Table A

CRIMINAL HISTORY/ CRIMINAL INFORMATION CHARGED* OR

CONVICTED

< 5 Yrs < 10 Yrs > 10 Yrs

Known/suspected terrorist or belongs to known/suspected terrorist organization (verified through terrorist watch list)

DENY DENY DENY

Espionage, sabotage, treason, or terrorism (not terroristic threats); or conspiracy or attempt to commit offense

DENY DENY DENY

Knowingly/willfully engaged in acts or activities to overthrow the U.S.

Government by force in any jurisdiction or any country; or conspiracy or attempt to commit offense

DENY DENY DENY

Active wants or warrants DENY DENY DENY Barred from any Federal installation or facility DENY DENY DENY Any type of identity fraud or inability to verify claimed identity DENY DENY DENY Any Felony Charge (except those specifically identified in table) DENY DENY ALLOW Felony charge involving unlawful distribution, sale, use, possession, or manufacture of and explosive, explosive device, or firearm; or conspiracy or attempt to commit offense

DENY DENY DENY

Registered Sex Offender DENY DENY DENY Rape, forcible sodomy, or sexual assault, or conspiracy or attempt to commit offense

DENY DENY DENY

Any sexual offense involving a minor or child, including child molestation, or child pornography; or conspiracy or attempt to commit offense

DENY DENY DENY

Kidnapping, hostage taking, human trafficking, or human smuggling, or conspiracy or attempt to commit offense

DENY DENY DENY

Child abuse involving serious bodily injury to a child or minor DENY DENY DENY Criminal homicide, murder, manslaughter, or negligent homicide DENY DENY DENY Hate Crimes offenses DENY DENY DENY Any type of assault or violent crime to include violent domestic charges DENY DENY ALLOW Computer/cybercrimes such as improperly accessing (or introducing a virus or other contaminant) a computer, system, or network; modifying, damaging, using, disclosing, copying, or taking programs or…