A.07.23_MHPO_2016_IDIQ_CLEANUP_-_PWS.pdf

US Army Corps Of Engineers Little Rock District Performance

Work Statement

CAMPGROUND

& PARK FACILITY

CLEANING SERVICES

BULL SHOALS & NORFORK LAKES

BAXTER, MARION, AND BOONE COUNTIES, ARKANSAS

OZARK AND TANEY COUNTIES,

MISSOURI

January 2016

MOUNTAIN HOME PROJECT OFFICE

CAMPGROUND & PARK FACILITY CLEANING SERVICES

1. PART 1 - GENERAL INFORMATION

2. PART 2 - DEFINITIONS AND ACRONYMS

2.1 DEFINITIONS

2.2 ACRONYMS

3. PART 3 - GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

4. PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES

5. PART 5 - SPECIFICATIONS FOR PROVIDING SERVICES OR SUPPLIES

6. PART 6 - TECHNICAL DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

EXHIBIT A QUALITY ASSURANCE SURVEILLANCE PLAN

EXHIBIT B NORFORK AND BULL SHOALS LAKES MILEAGE CHART

EXHIBIT C CUSTOMER COMPLAINT RECORD

EXHIBIT D CONTRACTOR DISCREPANCY REPORT

EXHIBIT E SAMPLING GUIDE FOR GOVERNMENT SURVEILLANCE

EXHIBIT F DAILY QUALITY CONTROL REPORT FORM

EXHIBIT G DAILY SERVICE LOG

EXHIBIT H SAMPLE INVOICE/CALCULATING DEDUCTIONS

EXHIBIT I ESTIMATED QUANTITIES FOR NORFORK AND BULL SHOALS LAKE PARKS

EXHIBIT J CLEANUP SERVICES SURVEILLANCE CHECKLIST

MOUNTAIN HOME PROJECT OFFICE

CAMPGROUND & PARK FACILITY CLEANING SERVICES

GENERAL INFORMATION

1. 1 INTRODUCTION: The Government will award a non-personal service type contract to provide a service for the Mountain Home Project Office at 324 West 7th Street in Mountain Home, Arkansas. The Government will not exercise any supervision or control over the contract service providers performing the service/s herein. The contract service providers shall be accountable solely to the contractor who is responsible to ensure that all services performed meet or exceed the critical reliability rates of tolerances in the performance work statement specifications and standards.

1.2 Description of Service: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform Campground & Park Facility Cleaning Services as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.3 The Mountain Home Project Office: is responsible for operation and maintenance duties at the Resident Office, Norfork and Bull Shoals Dams and eighteen recreation areas on Bull Shoals and Norfork lakes. Bull Shoals and Norfork Lakes are multi-purpose power generation and flood control projects. Bull Shoals dam is located on the White River in Baxter and Marion counties, in Arkansas, about 15 miles west of Mountain Home, Arkansas. The lake extends northwest along the White River and comprises lands in Taney and Ozark Counties, in Missouri, and Boone, Marion and Baxter Counties in Arkansas encompassing nine Corps parks. Norfork dam in located on the Norfork River in Baxter county, Arkansas, about 13 miles east of Mountain Home, Arkansas.

The lake extends northeast along the Norfork River and comprises lands in Ozark County in Missouri and Baxter and Fulton counties in Arkansas, about 8 miles east of Mountain Home, encompassing nine Corps parks.

1.4 Scope: The intent of this contract is to provide campground & park facility cleaning services at Bull Shoals and Norfork Lakes. Services include but are not limited to the cleaning of campsites, restrooms, playgrounds, and parks. The Contractor shall furnish all necessary management, supervision, inspection, personnel, materials, supplies, parts, tools, equipment, transportation, and vehicles, except as otherwise provided for herein, necessary to assure that all services are performed in accordance with the contract specifications, drawings, attachments, exhibits, and all applicable laws, regulations, codes, or directives. The Contractor shall accomplish work in a timely and satisfactorily manner.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of 12 months and four

(4) 12 - month option periods. The Period of Performance shall be as follows:

Base Period: January 01, 2016 or date of award, whichever is later, through December 31, 2016 Option Period I: January 01, 2017, through December 31, 2017 Option Period II: January 01, 2018, through December 31, 2018 Option Period III: January 01, 2019, Through December 31, 2019 Option Period IV: January 01, 2020, through December 31, 2020

1.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer (CO), Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.1 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7 Recognized Holidays: The Contractor will be required to perform cleanup services on holiday weekends as specified in the contract schedules.

New Years Day-January 1st January Martin Luther King's Birthday-3rd Monday in January Presidents Day -3rd Monday in February Memorial Day-Last Monday in May Independence Day-July 4th Labor Day-1st Monday in September Columbus Day-2nd Monday in October Veterans Day-November 11th Thanksgiving Day-4th Thursday in November Christmas Day (December 25th)

1.8 Hours of Operation: The contractor shall maintain the following contract performance hours and shall not perform services past these hours without prior approval from the COR. Normal Service hours shall be between 7:00 am and 4:30 pm. Scheduled services shall begin no later than 7:00am at the first service location scheduled for each route. All services at each service location shall be completed and shall meet the contract specifications and standards in this performance work statement before moving on to the next service location on the schedule.

When a service location requires more time to complete than the time allotted in the schedule prepared and turned in by the contractor, the contractor or contractor representative shall notify the COR of the delay, and if additional staffing may be necessary to complete services in the remaining locations on that route schedule. The Contractor shall not perform any services in the camping area, or use any motorized equipment such as a pressure washer, leaf blower or mower before 7:00 am. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all services defined within this contract to comply with the hours of operation.

1.9 Daily Work Schedule: The contractor shall develop and provide to the government for approval a daily work schedule for each month, 7 days prior to the beginning of the month the work is to be performed, detailing and identifying at a minimum: A route schedule and a time frame for services at each service location (The time frame is an estimate only and the contractor should keep in mind that a service is complete only when it meets the contract specifications’ and requirements’ in the PWS), provide the name of the employee’s providing the service for each route and service location, and contact information for communication between the government and the contractor’s management. A staffing change or request for a work schedule change shall be submitted to the COR for approval prior to any staffing, schedule or contact information changes.

1.9.1 Holiday Cleaning: Duplicate clean-up services may be required to be performed on selected holidays or anticipated high use periods per the direction of the COR. On these days extended cleaning hours and staffing may be necessary, but only with prior approval by the COR. Duplicate daily cleaning services shall be performed no less than six-hours apart in each park. For example, if a park is to receive duplicate services was cleaned from 7:00 am to 9:00 am in the morning, afternoon cleaning services should not begin until 1:00 pm.

1.9.2 Contractor Delays: In the event that a delay arises and the contractor will be late to begin a scheduled/required service, or the cleaning service takes longer at a service location than the scheduled time period for that location , and the contractor cannot meet the time frame on the schedule. The contractor shall notify the COR with justifiable reasons for the delay and give detailed information for completing all cleanup services at that location and each subsequent location on the route. In the event the contractor does not notify the COR of such delays or schedule variances and the COR completes the QA inspection for a service location and finds services have not been performed and cannot contact the contractor, the Government may perform the services or hire another contractor to perform the services.

Deduction will be made for services not performed and any costs incurred by the Government for completion of the services.

1.9.3 Variation in Facility Operation Schedule: During the winter months most water born facilities will be locked. Once the restrooms are locked, the contractor shall not enter the restrooms unless otherwise instructed. Restrooms may be locked or unlocked prior to the scheduled opening or shortly after closing of the park. If scheduled clean-up services are being performed in a park, any unlocked restrooms or showers within that park shall receive cleaning services with COR approval. For Pre-Season Cleaning, the contractor shall develop and provide to COR for approval a Pre-Season Cleaning Schedule for entry into locked areas or restrooms. Contractor may be requested to lock/unlock facility doors following the first/last cleaning following closures or repairs.

1.9.4 Closing of Parks: If parks or portions of parks are closed due to high water, maintenance, construction, administrative decisions, or any other reason, payment will not be made to the contractor for locations that will not be serviced. When parks are closed, the COR will make a reasonable deduction in price based on the payment computation tables found in the appendix.

1.10 Daily Communication: The contractor shall have reliable service for official communication during and after hours for the entire contract period, and the number of this telephone shall be furnished to the COR. If an answering service is used, the contractor shall continually check it and shall return calls within 1 hour. When services are being performed, the contractor must maintain daily communications with the designated Government representative assigned to this contract. Communications shall cover work accomplished, ongoing work and issues preventing timely execution of work. Regular communication is extremely important and must be either by telephone or E-mail, although in person visits may be required in order to exchange or discuss paperwork associated with the performance of this contract

1.11 Type of Contract: The Government will award an Indefinite Delivery Indefinite Quantity Contract (IDIQ).

This contract type provides an estimate of the work required to be performed over the contract period. The actual quantities of services ordered under this contract may be significantly less or possibly more than the contract quantity. Estimated quantities and/or the work to be performed are described herein as Contract Line Items (CLINS) and/or listed on separate sheets as Bid Schedules. These quantities are approximate and are provided only for the Contractor's information to assist in preparation of bids. The actual quantities may be more or less than the estimated quantities, due to various minor repairs, renovation projects, flood waters, operational adjustments, or park closures; Far Clause 52.211-18 applies to estimated quantities. Variation in these estimated quantities shall not be justification of request for additional payment. It is strongly recommended for all bidders to fully investigate specific facilities and determine scope of service and acreage for each service location and submit bids accordingly. Repair, renovation or high lake levels may cause the temporary closing of parts of some public use areas. The contractor’s work schedule shall be sufficiently flexible to meet these changing needs. The services required in this contract are in addition to the routine operation and maintenance performed by Government personnel, however the Government reserves the right to perform any or all of the services described herein with its own personnel, volunteers or alternative procurement methods. The contract consists of two (2) schedules and each schedule may be awarded to a different Contractor according to evaluation factors. Contractor does not have to bid on both schedules, but can bid on each schedule individually. Contractor must bid on all items of the specific schedule. If Contractor is awarded multiple schedules and services for multiple areas are requested, Contractor will be required to perform services concurrently, within specified time periods.

The guaranteed minimum for this contract is 10% for the base year and each option year that is exercised for each schedule.

1.12 Payment: The Contractor shall be paid on a monthly basis for services satisfactorily performed according to the specifications and standards stated herein. Invoices for payment shall be submitted at the end of each month to the Mountain Home Project Office for verification. At a minimum, the invoices shall contain the Contractor’s name, contract number, bid item number(s) and description, unit price, quantity of services performed per bid item, and total price. Upon receipt of the invoice, the Project Office shall verify the quantities and make any deductions from the total amount invoiced for work not performed or not in compliance with the contract specifications or standards. Deductions shall be computed in accordance with the payment computation attachment to these specifications. A copy of the payment deduction computation shall be provided to the Contractor. When Government facilities are closed due to local or national emergencies, construction, repairs, flooding, natural disaster, administrative closings, or similar Government directed facility closings the contractor will not be reimbursed for work not performed.

1.12.1 Changes to Frequencies or Quantities: The Government reserves to decrease or increase service frequencies or quantities in any or all parks or portions of parks due to flooding or operational decisions, The Government may also, at any time during the duration of this contract, close any park or portion of a park and delete any subsequent services. If service are not needed at a particular location the contractor simply will not invoice at that location, however if the defined cleaning area a of particular park still needed cleaned changes significantly, a survey shall be conducted by the Contracting Officer and the Contractor or their authorized representatives to determine a fair and reasonable equitable adjustment to the original bid price. This will be defined and invoiced as a percentage of value of the original area to be serviced. Before area adjustment a 25% value of the bid item will remain firm to address mobilization costs. Example: If the bid for Cranfield Park was awarded at $100 and it is agreed that 50% of the park is inaccessible or flooded; $100 x .25 = $25 this will remain fixed (the mobilization potion), the remaining amount will be adjusted as agreed to ($75 x .50) = $37.50. Add the fixed mobilization portion and the adjusted portion together to quantify the adjusted bid amount. Note that rounding inconsistencies and data input methods may require slight variations to the final amount in order to properly enter the amounts into accounting software systems.

1.13 Monthly Exposure Reports: The Monthly Exposure Report form shall be completed monthly by the contractor and both pages submitted to the Mountain Home Project Office along with the Contractors monthly invoice for Payment. The Government will provide the contractor Monthly Exposure Report forms. Payment will not be processed without receipt of monthly exposure report.

1.14 Quality Control: In order to assure that the desired level of performance of a service is achieved, the contractor shall establish and implement a quality control plan to ensure contract compliance, establish procedures for inspection and monitor and control the quality of the service. Plan shall include the identification of all contractor personnel, organizational structure, lines of authority and services to be performed. Contractor shall provide a Daily Quality Control Inspection schedule to the COR to determine if services meet the contract requirements and specifications. It is the contractor’s responsibility to correct deficiencies and check the consistency and quality throughout each service. The plan shall outline whatever actions the contractor deems necessary to provide contract standards for quality control throughout all areas of responsibility. The contractor shall provide a copy of the quality control plan to the Contracting Officer’s Representative (COR) for approval prior to the start of any work. Any updated copies during the life of the contract must be resubmitted and provided to the Contracting Officer for approval. The COR may require revisions to a previously approved Quality Control Plan if it’s content seems out dated, un-realistic, or otherwise ineffective.

CONTRACTORS’ QUALITY CONTROL PLAN (CQCP):

1.14.1 Contractor Quality Control Plan (CQCP): The contractor shall assume full responsibility for the quality of all services performed under this contract. The contractors’ quality control plan shall provide an effective level of quality control to ensure that all services are performed in accordance with the specifications and requirements, instructions, provisions, drawings and maps herein, of this contract. The contractor shall establish and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1.14.2 Quality Control Manager: The contractor shall designate in writing a qualified quality control manager and alternate with full knowledge of the contract specifications/standards. This individual is required to have a copy of the contract in their possession at all times for referral concerning questions of contractor’s responsibility. The contractors’ quality control manager shall be performing supervisory duties, inspecting work, and available for government collaboration whenever work is being performed, shall have full authority and power to act for the contractor on items pertaining to overall work performance, management, invoicing, coordination, and crew or sub contractor supervision to assure that job performance in each category meets the contract specifications and requirements. The quality control manager is considered a field supervisor who shall not be a scheduled working member of a crew performing any of the scheduled services to be inspected. This designated individual(s) will be the primary point of contact with the COR for the performance of services and is responsible for communicating all completed services, delays, failures, and remedies in a timely manner to avoid an inspection failure that could result in a deduction of payment for that service.

1.14.3 Record of Daily Quality Control Inspection Reports: Daily Quality Control Inspection Reports shall detail the inspection methods and procedures that were utilized to assure that all required services produced an end product that complies with the Specifications and requirements of the contract. The contractor shall establish a Daily Quality Control Inspection schedule, listing parks to inspect, routes, times, and the person’s name/s performing the services. The contractor shall provide to the COR a written Daily Quality Control Inspection Report for each day services are performed. An example of a typical QC Report SWL Form 248 has been provided which the contractor may use (see sample SWL 248 attached as an exhibit). The contractor shall submit the completed Daily Quality Control Report to the COR or a designated representative on a daily basis by hand carrying, fax, or emailing, no later than 09:00AM on the following day of the services preformed; to the Mountain Home Project Office 324 West 7th street, FAX# 870-425-3795.

1.14.4 The Quality Control Plan shall be organized to address, as a minimum, the following items:

1. Contractor organizational structure, make up of crews, proposed routes, etc.

2. Contractor Quality Control Rep qualifications and alternate

3. Work schedules

4. Submittals schedule

5. Inspection schedule and requirements

6. Contractors Quality Control Procedures and Methods

7. Documents for quality control activities

8. Requirements for corrective action when quality control and/or acceptance criteria are not met.

9. Staffing Plans to include internal controls to ensure compliance with contract and schedule

1.14.5 Quality Control Inspections: Daily inspections shall be conducted by the contractor and corrective action(s), shall be taken to address noted deficiencies observed by QC. A daily quality control report form will be submitted. Daily Quality Control inspection reports shall contain the following items as a minimum:

a. Contractor's name.

b. Inspection date, starting time and ending time.

c. Contract number.

d. Statement and description of services performed.

e. Location of inspections performed.

f. Description of services not performed and reasons for non-performance.

g. Certification Statement that all services performed were in accordance with the specifications.

h. Accidents/damages to Government property.

i. Man-hours worked on Government property.

j. Signature of the contractor's quality control representative.

1.15 Government Quality Assurance Plan: The Government reserves the right to inspect the contractor’s performance using any reasonable inspection method. Completed work will be inspected after notification by the contactors’ quality control manager of completed work or as identified in the work schedule as submitted by the contractor. If the work has not been performed, or has not been performed satisfactorily, the Government quality assurance evaluator will notify the contractor of the defective in the contractors’ work performance, quality control failure, and complete a Quality Assurance report. The Government quality assurance evaluator will record and file the written quality assurance surveillance evaluation inspection reports.

1.15.1 The contractor shall notify the COR of any deviation in the scheduled completion of work for each service location with the reason for the deviation and how and when the contractor will complete all scheduled services. Unsatisfactory work shall be re-performed by the close of business on the same day of notice. If the contractor fails to perform the service or the service is a failure and the contractor does not contact the COR to request an extension to perform or re-perform services, within the same working day, the Government will deduct for deficiencies, nonperformance or failure to re-perform as described in the payment computation Section of this contract.

1.15.2 The Government’s primary concern is the satisfactory completion of all services. To this end, the Government prefers timely re-performance of defective work as a remedy for defective performance over the remedy of taking deductions from the contract price for defective work. The Government requires the contractor to comply strictly with the schedule in order to minimize the burden of inspection and to maximize the contractor’s opportunity for timely re-performance of defective work. When delays occur the contractor shall have an effective plan to mobilize other personnel to complete all services as scheduled by the contractor, and/or may request additional time to complete the work.

1.15.3 When the Contractor cannot complete a service due to debris or Government interference, the Contractor shall perform required services within reasonable distance of obstruction and report on the Daily Quality Control Report to the COR the reason for failure to complete the cleanup service. The DQCR report shall identify type of interference, location and date.

1.16 Contractor Recommendations: It is the intent of these specifications to provide a contract in accordance with the best industry standards. The Contractor may recommend alternative work methods that will improve the quality. If accepted, the Contractor, upon written approval, shall use those methods in executing the work of the contract. The Government has the prerogative to accept or reject the Contractor’s recommendation.

SAFETY PLAN:

1.17 Safety Plan Requirements: The contractor shall provide safety control and protection of the life and health of employees and other persons. The contractor shall comply with Occupational Safety and Health Act (OSHA) and all pertinent provisions of the current edition of publications 29 CFR 1910 and EM 385-1-1 U.S. Army Corps of Engineers Safety and Health Requirements Manual, available on the Government Website:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf, and local and state Laws and ordinances applicable to work under this contract. The contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Quality Assurance Representative, and shall notify the COR of the corrective action to be taken. Such notice when delivered to the Contractor or his representative at the site of work shall be deemed sufficient for this purpose. If the contractor fails or refuses to promptly comply with the safety requirements as specified herein, the COR may stop all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop shall be made subject to claim for extension of time or for excess costs or damages to the contractor. Also, the contractor will not be paid for work not performed as a result of work stoppage due to failure to comply with safety requirements.

1.18 Safety and Health Indoctrination Training: Contractor employees’ shall be trained in the companies’ health and safety, accident prevention plan and contract execution and compliance to assure services are performed safely and in accordance with the specifications and requirements of this contract. When an employee is hired, the contractor shall furnish the COR a form statement that shows the employee has received this training prior to the employee beginning any work.

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf

ACCIDENT PREVENTION AND EMERGENCY MEDICAL TREATMENT:

1.19 Accident Prevention Plan (APP): The Contractor is required to submit an Accident Prevention Plan upon award and have government approval prior to any services being performed. Particular emphasis shall be placed on the contractor's safety requirements and the reporting provisions of EM 385-1-1.

1.20 First Aid: The contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. In addition to this, each crew of workers shall be provided with first aid kits complying with OSHA and other Federal and State requirements and have a minimum of two crew members trained and certified in first aid and CPR to care for minor injuries normally sustained in the type of work required.

1.20.1 All work crews, office personnel, and the COR shall be provided with information pertaining to the contractor’s arrangements for emergency medical treatment. This information shall include the following:

Local Hospital: Name Phone No.

Local Ambulance: Name Phone No.

Local Doctor: Name Phone No.

Maps denoting the route to the nearest emergency care facilities around the area of responsibility and normal routes.

1.21 The contractor shall maintain an accurate record of, and shall report to the COR, all accidents within 24 hours of the occurrence. All serious accidents (those resulting in death or injury requiring medical attention) shall be reported to the COR immediately.

1.22 Activity Hazard Analysis: The contractor shall prepare an activity hazard analysis for all field operations at each service location before beginning of services (See the current EM 385-1-1 Safety and Health Requirements Manual current edition). The contractor shall survey the work areas for hazardous conditions, flag, mark, or identify and report to the GR any hazards that he/she discovers. The contractor shall provide copies of all activity hazard analysis to the COR and shall maintain a copy at each service location.

1.23 Clothing: All work crews shall be provided with the required clothing and other safety apparel as required in the current EM 385-1-1, U.S. Army Corps of Engineers Safety and Health Requirements Manual; Minimum Requirements: shall be (1) Short sleeve shirt, (2) Long pants (excessively long or baggy pants are prohibited) ,(3) Leather or other protective shoes or boots shall be worn, (4) Any required PPE such as but not limited to gloves, ear plugs, rain gear and safety glasses shall be required while performing specific task associated with activities.(5) Company logo shall be visible on uniforms at all times.

1.24 Vehicle and Equipment: The contractor is responsible for ensuring that the contractors’ vehicles and equipment used in the performance of services under this contract is in a safe operating condition, marked with company logo and recognizable by the public and operated in a safe manner. All contractor vehicles and equipment used in the performance of services in this contract shall have the contractors’ company name and telephone number in three inch letters on both sides.

1.25 Contractor Safety Meetings: The contractor shall conduct a safety meeting, at least weekly, with Contractor's personnel to discuss potential safety hazards. The COR shall be notified 24 hours in advance and allowed to attend each safety meeting. All employees shall be briefed on potential safety hazards, safety procedures including such things as personal protective equipment, vehicle operation, use of cleaning compounds, first aid, visitor protection, and reporting accidents or injuries. All Contactor safety meetings shall be documented and include the agenda and attendees and shall be submitted to the COR.

1.26 Correction of Safety Deficiencies: The contractor shall be required to correct safety deficiencies as directed by the Contracting Officer's Representative.

1.27 Removal of Contractor Employees: Any contractor employee who persists in not following safety requirements shall be removed from the job at the request of the Contracting Officer's Representative or the contract may be terminated.

PROPERTY PROTECTION:

1.28 Property Protection Requirements: The contractor shall perform required services in a manner to protect buildings, vehicles and government and public personal property from damage, and employees and project visitors from any harm or injury and for avoidance of work interruptions. Work shall be scheduled and completed to afford this protection.

1.29 Damage to Property: The Contractor shall immediately report all damages to government facilities or grounds to the COR and annotate on the daily quality control report. Contractor shall use care when using chemicals, pressure washers, abrasive pads, or other tools and equipment. The Contractor shall be liable and responsible for all costs required to replace and/or repair any and all damages public or private, caused through fault or negligence of his agents and/or employees. All items replaced or repaired shall be as the original damaged item/s or approved equal.

CONTRACTOR PERSONNEL:

1.30 Key Personnel: The following personnel are considered key personnel by the government: Contractors Representative as Contract Administrator, on-site Quality Control Manager and Safety Program Manager (SPM), and alternates. The contractor shall provide a contract administrator who shall be responsible for the administrative nature of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract administrator or alternate shall have full authority to act for the contractor on all contract matters relating to administrations, staffing, billing, and matters of this contract. The contractor administrator or alternate shall be available whenever work is being performed. The contractor shall provide to the COR for review and approval the qualifications for all key personnel.

1.31 Identification of Contractor Personnel: All contractor personnel working in situations where their contractor status is not obvious to third parties are required to wear appropriate clothing to identify themselves, such as a hat or shirt with the contractors’ company name, to avoid creating an impression in the minds of members of the public that they are Government officials.

1.32 Identification of Contractor Vehicles and Equipment: The contractor is responsible for ensuring that the contractors’ vehicles and equipment used in the performance of services under this contract is in a safe operating condition, marked with company logo, recognizable by the public, and operated in a safe manner. All contractor vehicles and equipment used in the performance of services in this contract shall have the contractors’ company name and telephone number in three inch letters on both sides.

SUPERVISION:

1.33 Quality Control Manger: The contractor shall appoint in writing to the Contracting Officer Representative (COR) a competent individual as the contractors Quality Control Manager, The QC Manager shall be present and available whenever work is being performed, and shall have full authority and power to act for the Contractor on items pertaining to overall work performance, management, coordination, and supervision to assure that job performance in each category meets the contract specifications and requirements.

1.33.1 The Quality Control Manager and/or working alternate shall not be a working member of a crew performing any of the scheduled services to be inspected. For the purpose of this contract, it is intended that these shall be administrative positions whose responsibility is to ensure compliance with contract specifications and requirements. In the event the Quality Control Manager inspects a cleaning service that is a failure the Quality Control Manager shall require re-performance, or the Quality Control Manager may perform the cleaning service to complete the service to assure compliance with the contract specifications and requirements. The Quality Control Manager shall notify the COR (in a timely manner) of the failure and when service will be completed.

1.33.2 The Quality Control Manager and/or working alternate manager shall be familiar the contract specifications and is required to have a copy of the contract in their possession at all times for referral concerning questions of contractor responsibility. In addition, the contractor shall designate a competent individual for each work crew to act as work leader who shall be familiar with the contract specifications, and who will be responsible to complete a daily activity log of services completed.

1.33.3 Fluency in English: The contract administrator and quality control manager, and alternates shall be able to read and write, and fluently speak and understand English so inspectors can discuss the contract requirements/specifications. A minimum of one person on each working crew in any park must be able to speak and understand English so Inspectors or Park Rangers may communicate with that person in case of an emergency.

CONTRACTOR EMPLOYEES:

1.34 Employees: All employees shall be subject to such Government regulations, state and local laws as are applicable during the time spent performing work under this contract. The Government has the right to restrict the employment under this contract of any contractor employee, or prospective contractor employee, identified as a potential health, safety, or security threat to themselves or others.

1.34.1 Employee Qualifications Training: Only properly trained and qualified personnel shall be used as key personnel in the performance of this contract, they shall have the training, experience and knowledge to provide a comprehensive understanding of the systems, components, equipment, and facilities to be serviced and maintained under this contract. The Contractor shall submit to the COR for review and approval a document stating the qualifications, and training of all contractor key personnel (including subcontractor personnel) prior to the employee beginning work. These files will be used as part of the basis for determining the qualifications of contractor personnel. In the event the Contractor does not have a qualified employee to perform the specific work, the Contractor will be required to immediately provide qualified personnel for the type of work to be accomplished.

1.34.2 Employee Conduct: The Contractor shall be responsible for the conduct of all employees and shall inform the COR of any complaints received. Personnel shall be tactful and courteous to park visitors, Corps of Engineers employees, and other contractors and their employees working in the same general area or location. All contractor employees shall conduct themselves in a proper manner at all times. Since the majority of work will be performed in the presence of the general public, the conduct of all employees and/or subcontractors is critical and will be closely monitored.

1.34.3 Alcoholic or intoxicating beverages, illegal drugs, and controlled substances shall not be possessed or consumed while on duty. The Contractor shall remove from the site any individual whose continued employment is deemed by the COR to be contrary to the public interest or inconsistent with the best interests of the U.S. Army Corps of Engineers.

1.34.4 The Contracting Officer may require the Contractor to remove any employee working under this contract for reasons of misconduct or upon determination by the Contracting Officer that removal of the employee is necessary and in the best interest of the Government. Removal of employees does not relieve the Contractor from total performance of the tasks herein. All employees must comply with local and state laws and be of legal working status in the United States. The Government has the right under this contract to restrict the employment or require the Contractor to terminate any contractor employee, or prospective contractor employee, who is identified as a potential health, safety, or security threat to themselves or others. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. NOTE: Delays may exist in clearing potential employees through the approval and background process.

1.34.5 Employee Performance Evaluation Meetings: The Contractor, the superintendent, and/or quality control, or all, shall meet with the COR, or designated representative periodically as determined necessary by the COR, in order to discuss work performance and compliance. When a service does not meet the contract specifications identified and cannot be resolved within the contract performance hours a deduction may be made. Mutual effort shall be made to resolve any and all identified problems.

1.34.6 Lost and Found: All articles found by Contractor personnel to whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the COR. The Contractor shall obtain receipts for articles turned in to the COR.

SECURITY REQUIREMENTS LEVEL II:

1.35 General Overview:

a. All Contractor and Subcontractor Employees (CSEs), regardless of citizenship status, working under this contract and/or applicable task orders shall obtain favorable adjudication of their individual security screening/background investigation by the SWL-District Security Officer (DSO) and must present documentation (see paragraph 3.) to prove citizenship and identity.

b. Background check/investigation disqualifying factors include: Any felony conviction, or misdemeanor conviction within the previous five years for a crime of violence, drug use/possession, theft or fraud.

c. If an individual’s record check and/or background investigation reflects a history of conduct that involved questionable judgment, lack of candor, dishonesty, or unwillingness to comply with rules and regulations, the determination shall be made that the individual’s presence onsite, supports an unacceptable risk-judgment, being issued by the SWL-DSO.

d. Security protocols dictate CSEs, that have not completed the requirements of paragraph 2. and 3., shall not be allowed on the site unescorted. Advance coordination with the Contracting Officer’s Representative (COR) and DSO is required for escort of uncleared CSE’s.

1.35.1 Personnel Security Investigation Package:

a. Prime Contractors shall submit the following package for each CSE to the COR within three (3) working days after Notice to Proceed is issued, OR a minimum of ten (10) working days prior to the date the Prime Contractor requests unescorted access for a CSE in and/or around all District facilities.

b. An SWL Form 487 Contractor Required Information Form.

c. An original Optional Form (OF) 306 with CSE signature as Appointee.

d. A copy of the USACE-Little Rock District National Background Screening Consent/Release Form (credit card information blackened out) that was submitted to SSCI by the contractor at the contractor’s expense.

e. The investigation package shall be transmitted in a sealed envelope together with a transmittal letter attached to the outside of the envelope for each applicant with the following information:

(1) Contract Number and Title

(2) Contracting Officer’s Representative Name, Office Phone Number and Cellular Number.

(3) CSE’s Full Name and Contact Information.

(4) Prime Contractor Name, Address, and Telephone Number (IF APPLICABLE).

(5) Security Investigation packages shall be forwarded by the COR to the SWL-DSO for processing and adjudication. Incomplete forms, illegible forms, etc., shall be returned for correction and shall delay the CSE from beginning work.

(6) If there is any change in personnel (whether an addition or replacement) at any given time, throughout the duration of the contract, those new personnel must be vetted and approved by the SWL-DSO, IAW the requirements contained herein, prior to being granted any access to any USACE property.

1.35.2 Access Approval:

a. The DSO shall notify the COR that the CSE has fulfilled the initial requirements for a Temporary or Permanent Approval to begin work. If the DSO determines that a CSE shall require fingerprints, the DSO shall provide on-site fingerprinting once per contract, or when a contractor has a minimum of five CSEs requiring fingerprinting. Alternate sites may be used providing the fingerprints are taken electronically, printed on a Standard Fingerprint Form FD-258 and forwarded to the DSO for processing. This shall increase processing times by up to ten (10) working days.

b. If fingerprint requirements (ref. paragraph 3.a) apply, then each CSE shall be subject to fingerprinting at the worksite by DSO personnel. Refusal to be fingerprinted shall be grounds for immediate removal from the site.

c. Approval for site entry: Each CSE shall have in their possession the written approval by the Government to begin work, and one (1) of the following forms of identification:

(1) Driver’s License/ID Card issued by a state, or outlying territory, of the U.S. Government.

(2) ID Card issued by federal, state, or local government agency/entity with photograph.

(3) School ID Card with photograph.

(4) U.S. Passport (current).

(5) In addition to one of the forms listed above, each short term CSE shall have their original social security card, and one of the following original citizenship validating documents in their possession on the CSE’s first day on site:

(a) Birth Certificate.

(b) Certificate of Citizenship-INS

(c) Certification of Naturalization.

(d) FS-545, Certificate of Birth Abroad.

(e) Certificate of Report of Birth.

(f) Consular Report of Birth Abroad.

(6) Final Government approval/disapproval may occur IAW paragraph 3. (above) WITHOUT fingerprinting, however in the event that fingerprinting is required the following applies: Final Government approval/disapproval shall normally be provided within five (5) working days after electronic fingerprints have been submitted by the DSO. Note: This is an estimate based upon many factors involved in the process of transmitting, receiving, and adjudicating electronic fingerprints. All approvals, approvals with restrictions, or disapprovals provided by the Government shall be considered final, with no appeal rights for the contractor or the individual under review.

Note: The DSO shall be given five (5) days advance notice to be On-Site to collect fingerprints. CSEs shall not be permitted to access the site until approved by the DSO.

1.35.3 Forms and Attachments:

a. The USACE-Little Rock District National Background Screening Consent/Release Form shall be provided by the COR upon award of contract. The contractor shall fax a completed copy of the USACE-Little Rock District National Background Screening Consent/Release Form to SSCI at 1-866-996-1292 and include a copy in the security investigation package (credit card info blackened out). Information pertaining to SSCI can be located at the following web address: http://www.ssci2000.com. Payment for the preliminary background investigation is the responsibility of the contractor.

b. A typed OF-306 shall be included in the security package, affixed with original date and signature as an appointee. The OF-306 shall be provided by the COR or may be found at the following web site:

http://www.opm.gov/forms/pdf_fill/of0306.pdf.

c. The SWL Form 487, Contractor Required Information Form, shall be provided by the COR upon award of contract. The contractor shall provide a separate typed District Contractor Required Information Form for each CSE to the DSO the first day the CSE is on-site while CSEs are being fingerprinted (if fingerprints are required).

d. Additional Vetting/Screening. It is important to understand, that in our ever changing world, the above requirements can not possibly account for 100% of all potential circumstances. At any given time, personnel may be subject to additional scrutiny, on a case by case basis, at the discretion of the DSO.

1.35.4 Mandatory Training and other Requirements for all Contractor/Subcontractor Personnel:

a. Training: IWATCH / Corps Watch Suspicious Activity Reporting (AT/OPSEC Cover Sheet, pg. 2, Section G, 4).

b. In modern times, Security is simply EVERYONE’s responsibility. We owe it to our organization, our families, and ourselves to constantly be vigilant about what goes on around us. Trust your instincts. We rely on our senses every day of our lives. If a behavior or activity makes you feel uncomfortable, report it. If it doesn’t look, sound, or smell right, report it. The simple rule is, “If you see something, say something!”

c. The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO – contained herein, below). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

d. Give as many details as you can and report, at a minimum, the following:

(1) What you witnessed including the date, time and location?

(2) Description of who was involved?

(3) Male or Female?

(4) Height, build, hair/skin color, and age?

(5) English speaking or otherwise?

(6) Vehicle description /license number?

http://www.ssci2000.com/ http://www.opm.gov/forms/pdf_fill/of0306.pdf

(7) Have you seen this activity before?

e. How to report:

(1) In an emergency – call 911.

(2) Notify your immediate supervisor and COR.

1.35.5 Other Requirements: Pre-screen candidates…