PWS_Central_Monitoring_IDS_MSARNG_20170515.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

CENTRALIZED MONITORING OF

INTRUSION DETECTION SYSTEMS (IDS) IN

MISSISSIPPI NATIONAL GUARD ARMORIES

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform centralized monitoring of Intrusion Detections System (IDS) panels, as defined in this PWS.

1.2 Background: In May 2005, National Guard Bureau (NGB) directed all National Guard Armories equipped with the new Europlex 2064 NG alarm panel to be monitored by an Underwriter’s Laboratory (UL) listed monitoring facility. Specifically, the monitoring facilities are required to be UL 827 and UL 2050 compliant. AR 190-11, para 3-6 establishes requirements for the monitoring and maintenance of Intrusion Detection Systems (IDS). Because of the high level of quality assurance and system reliability found in alarm systems with the UL certification, the U.S. Department of Defense (DoD) recognizes the importance of the UL certification. To maintain the highest level of security that is required at DoD protected property, alarm systems will be installed, serviced, maintained and monitored in accordance with nationally recognized UL standards, along with the National Industrial Security Program Operating Manual. All companies considered for monitoring services for the Mississippi National Guard are required to be UL 827 and UL 2050 certified.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four (4) 12-month option periods. The Base Year shall start on or about July 1, 2017 and run until on or about June 30, 2018.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The sensitive nature of Electronic Security Systems (ESS) requires the contractor to work on holidays. The following are recognized US holidays. The contractor shall perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide monitoring services on a continuous basis (24 hours per day, 7 days per week), to include recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings; or when security emergencies dictate an immediate response. Performance shall be at Mississippi Army National Guard (MSARNG) Facilities/Armories per the attached listing (Technical Exhibit 3). The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.5 Security Requirements.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.3 CAC Requirements: Not Applicable.

1.4.5.4.i. HSPD-12 Background Investigation Requirements: Not Applicable.

1.4.5.4.ii. Trusted Associate Sponsorship System (TASS): Not Applicable.

1.4.5.5 AT Level 1 Awareness Training (AT): Not Applicable.

1.4.5.6 Information Assurance (IA)/Information Technology (IT) Training: Not Applicable.

1.4.5.7 Information Awareness: Not Applicable.

1.4.5.8 iWATCH Training. Not Applicable.

1.4.5.9 OPSEC Training. Not Applicable.

1.4.5.10 Classified Information. Not Applicable.

1.4.6 Physical Security.

1.4.6.1 Key Control. Not Applicable.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring all lock combinations/IDS PIN Codes are not revealed to unauthorized persons.

The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QC Plan.

1.4.7 Special Qualifications: The monitoring agency must maintain a current UL Certification for UL 2050 CRZM (Standard for Monitoring Stations, National Industrial Security), as well as a current UL Certification for UL 827 (Standard for Central- Station Alarm Services). This certification shall be updated annually and a copy of the certification provided to the MSARNG ESS Supervisor.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition

Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.11 Contractor Travel: Not Applicable.

1.4.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the COR. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the COR to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the COR and in the event the COR unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the COR may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.14 Phase-In / Phase-Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 90 days phase in/ phase out period. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. (Reference FAR 52.237-3, Continuity of Services)

2 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (COR). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the COR to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACS Access Control Systems AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CCTV Closed-Circuit Television

CFR Code of Federal Regulations CMS Central Monitoring Station CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense ESS Electronic Security Systems FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IDS Intrusion Detection Systems IS Information System(s) COR Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs

PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 General: All monitoring shall be conducted off-site in accordance with

AR 190-11. As a result, the government will not furnish any property, material, equipment or services. It is the responsibility of the contractor to ensure they have all necessary equipment to meet the monitoring/reporting requirements of this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in

Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements

5.1 Monitoring

5.1.1 The contractor/Central Monitoring Station (CMS) shall provide security monitoring services on up to 150 panels twenty-four hours a day, seven days a week (24/7) for Mississippi Army National Guard facilities, throughout the State of Mississippi (See Attached Technical Exhibit 3). The contractor/CMS shall provide monitoring for multiple applications of installed security alarm systems in accordance and compliance with UL 827 Central Station Alarm Services and UL 2050 (CRZM) National Industrial Security Systems for protection of National Security Information & Equipment and with the specifications contained herein.

5.1.2 The contractor/CMS shall receive alarm signaling in Contact Identification format (CID) from existing and new burglar alarm panels with POTS lines, cellular (currently UPLINK) and/or internet reporting. The CMS shall provide immediate notification to the appropriate designated personnel and/or law enforcement, as designated per standard operating procedures in the event an alarm signal is received. The CMS must monitor troubles or trouble conditions, and alarm signals. Monitoring shall be conducted for up to 150 panels in Mississippi (See Attached Technical Exhibit 3).

5.1.3 The contractor/CMS awarded the monitoring contract shall have an established and qualified full-time staff with the technical skills, materials, equipment and equipment/software training necessary to fully monitor the systems as specified herein.

The CMS must immediately notify designated personnel upon receipt of an Intrusion Detection System (IDS) alarm condition, including loss of communication path (telephone line, cellular radio, and/or internet communications). The monitoring shall be by qualified and trained central monitoring station operators to monitor alarm signals, recognize alarm codes and respond to alarms immediately by contacting site responders, and be continuous with no interruption of service. The CMS shall be staffed by well-trained, alert, courteous personnel who are knowledgeable of the NG 2064 Intrusion Detection System.

5.1.4 Requirements: The contractor/CMS awarded shall provide the following:

5.1.4.1 The contractor/CMS shall comply with Underwriters Laboratories UL 827 Central Station Alarm Services and UL 2050 (CRZM) National Industrial Security Systems for protection of National Security Information & Equipment.

5.1.4.2 The contractor/CMS shall provide UL certificates annually upon expiration and before the beginning of the contract to the Mississippi Army National Guard ESS Office.

5.1.4.3 The contractor/CMS shall have satisfactory background checks done for all personnel handling monitoring services.

5.1.4.4 The contractor/CMS shall provide authorized person(s) from the Mississippi Army National Guard, access to account information over a secure website (i.e. BoldNet, SIMSWeb, and eLink). Provide full web access to include the following:

5.1.4.4.1 “Real time” access 24 hours a day, 7 days a week.

5.1.4.4.2 Viewing of all account histories.

5.1.4.4.3 Ability to make changes as necessary to any field within the Mississippi

Army National Guard list of accounts.

5.1.4.4.4 Ability to create and print/email reports on system status, alarms, tests, etc.

5.1.4.4.5 Ability to place systems in/on test, verify signals and take off test at completion of IDS tests via internet.

5.1.4.5 The contractor/CMS shall provide Training onsite or via the web at no cost and no later than one month prior to start of the contract start date. The training shall include, but is not limited to:

5.1.4.5.1 Account set up

5.1.4.5.2 Reporting capabilities.

5.1.4.5.3 Running reports and printing reports.

5.1.4.5.4 Viewing account history.

5.1.4.5.5 Making changes as necessary to any field of the accounts.

5.1.4.6 The contractor/CMS shall provide “late to test” reports for test failures via email for each Mississippi Army National Guard Account.

5.1.4.7 The contractor/CMS shall provide a daily phone test to the ESS Team for the land line and a daily back up cell line test for all alarm systems. A daily telephone test from both the hard line and cell line shall be sent from each system to assure the system is communicating properly. The lack of this signal at its usual time will generate a trouble signal. Notify the ESS Team when any phone test fails by telephone to the individual contacts provided and follow up with and email with specific information regarding the phone line failure. (On or about 1 October 2017, the Mississippi National Guard will be transitioning from the traditional Analog hard line and replacing it with a digital line having a Static IP address. The monitoring facility shall be able to handle Static IP communication also.)

5.1.4.8 The contractor/CMS shall provide personnel to answer calls and provide technical assistance 24 hours a day, 7 days a week.

5.1.4.9 The contractor/CMS shall monitor, log, and store events for two years minimum.

5.1.4.10 The contractor/CMS shall provide dedicated contacts within the company for customer support of account maintenance, issues, and new account set up for the Mississippi Army National Guard.

5.1.4.11 The contractor/CMS shall provide immediate notification of alarms or trouble conditions to authorized users for each account. Monitor all alarm systems throughout the state and promptly verify and/or ensure identified personnel are notified to respond. Trouble signals, supervisory signals, and alarms are processed per prearranged instructions.

5.1.4.12 Notify account POC directly on all duress codes and follow up with phone call to individual contacts provided from the ESS Team and a follow-up email with specific information regarding the duress code.

5.1.4.13 The contractor/CMS shall have redundant Central Monitoring Station location(s) or redundant communication and power systems that would allow alarm signals to be rerouted automatically with no loss of services, in the event that the primary facility has a loss of signal and/or power.

5.1.4.14 The contractor/CMS shall provide two toll free phone numbers for contact ID reporting. The Central Monitoring Station shall have multiple redundancies for phone communication.

5.1.4.15 The contractor/CMS shall provide be able to receive a custom module of contact ID codes designed specifically for the Mississippi Army National Guard facilities. User access codes shall be changed at no extra cost.

5.1.4.16 The contractor/CMS shall accept codes received by a back-up cellular service (currently Uplink).

5.1.4.17 The contractor/CMS shall allow tours of the monitoring facility at any time. (The purpose of this is to provide the ESS office the opportunity to see facilities if there is ever a question of service)

5.1.4.18 If the contractor/CMS also provides Answering Services, this service shall be provided separately from monitoring services in a different location, this location being either a different room in the facility or different building.

5.1.4.19 Personnel shall not be providing Answering Services while monitoring alarms.

5.1.4.20 The contractor/CMS shall provide adjustments to billing for armory/unit deactivations and reactivations of IDS panels due to deployments at no additional cost to the Mississippi Army National Guard. Expense will fluctuate due to panels being temporarily shut down due to unit’s mobilizations and new panels being added due to armory construction and portable vaults being added.

Billing shall be for the actual number of systems monitored and shall not occur in advance. Billing cycle shall always be for the previous month and shall reflect systems monitored during that month. Provide this headquarters with a customized monthly billing report outlining the locations being monitored and the monthly cost. This report shall be verified prior to payment being authorized.

5.1.4.21 The contractor/CMS shall provide support and adjustments to billing for new armory/unit activations of IDS panels due to new facilities or portable vault activation at no additional cost to the Mississippi Army National Guard. See billing information in the previous paragraph.

5.2 Contractor Manpower Reporting Application (CMRA): (Mandatory)

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the

Mississippi Army National Guard via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication Mandatory or Advisory

Website

AR 190‐11, para 3‐6 5 September 2013 Mandatory www.apd.army.mil

ATP 3‐39.32, Chap 5 & 6 30 April 2014 Mandatory www.apd.army.mil

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance

Standard Acceptable Quality

Levels (AQL) Surveillance Method /

By Whom

5.1.2

The contractor / CMS shall receive alarm signaling in Contact Identification format (CID) from existing and new burglar alarm panels with POTS lines, cellular (currently UPLINK) and/or internet reporting.

Central Monitoring Station will notify appropriate personnel 100% of the time immediately following the receipt of a signal.

There is no acceptable margin of error for this tasking

Periodic Inspection - COR will review monthly work order logs and periodically check daily reports.

5.1.3

The contractor/CMS awarded the monitoring contract shall have an established and qualified full-time staff with the technical skills, Central Monitoring Station will notify appropriate personnel 100% of the time immediately following the receipt of a signal.

There is no acceptable margin of error for this tasking

Periodic Inspection - COR will review monthly work order logs and periodically check daily reports.

5.1.4.1

The contractor/CMS shall comply with Underwriters Laboratories UL 827 Central Station Alarm Services and UL

2050 (CRZM)

National Industrial Security Systems for protection of National Security Information & Equipment.

UL certificate shall be provided with bid.

There is no acceptable margin of error for this tasking

Certificate will be received by COR and a copy maintained with contract.

5.1.4.2

The contractor/CMS shall provide UL certificates annually upon expiration and before the beginning of the contract to the Mississippi Army National Guard ESS Office.

UL certificate shall be provided a minimum of 5 business days before each annual renewal date.

There is no acceptable margin of error for this tasking

Certificate will be received by COR and a copy maintained with contract.

5.1.4.3

The contractor/CMS shall have satisfactory background checks done for all personnel handling monitoring services.

Copies of background checks will be provided within 15 business days of personnel accepting assignment and before personnel beginning work on MSARNG facilities.

There is no acceptable margin of error for this tasking

Copies of background checks will be received by COR and a copy maintained on file.

5.1.4.4

The contractor/CMS shall provide authorized person(s) from the Mississippi Army National Guard, access to account information over a secure website (i.e. BoldNet, SIMSWeb, and eLink). Provide full web access to include the following:

Access will be provided within 30 calendar days of contract start date.

There is no acceptable margin of error for this tasking

COR will verify authorized personnel from the MSARNG have been granted access.

5.1.4.5

The contractor/CMS shall provide Training onsite or via the web at no cost and no later than one month prior to start of the contract start date.

Contractor/CMS will provide detailed training on how to utilize CMS capabilities with 30 days of contract start date, and will provide written documentation training has been completed.

There is no acceptable margin of error for this tasking

COR will verify authorized personnel from the MSARNG have been trained, and will maintain a copy of the proof of training documentation.

5.1.4.6

The contractor/CMS shall provide “late to test” reports” for test failures via email for each Mississippi Army National Guard Account.

Contractor/CMS will provide reports 95% of the time within 24 hours of "late to test" failure.

5% failure to provide reports within 24 hours.

COR will periodically review "late to test" failure reports with monthly work order logs and/or periodic alarm system activity reports.

5.1.4.7

The contractor/CMS shall provide a daily phone test to the ESS Team for the land line and a daily back up cell line test for all alarm systems.

Contractor/CMS will provide service for scheduled back-up cell phone tests 98% of the established time.

2% failure to provide service for scheduled back-up cell phone tests for the established time.

COR will periodically review cell phone test reports with monthly work order logs and/or periodic alarm system activity reports.

5.1.4.9

The contractor/CMS shall monitor, log, and store events for two years minimum.

Contractor/CMS will store all data related to IDS events 100% of the time for the established time period

There is no acceptable margin of error for this tasking

COR will periodically request a review of event logs for MSARNG monitored facilities.

5.1.4.10

The contractor/CMS shall provide dedicated contacts within the company for customer support of account maintenance, issues, and new account set up for the Mississippi Army National Guard.

Contractor/CMS will furnish a list of dedicated contacts within 5 business days of contract start date.

Contractor will provide an updated list the 1st business day of each month.

Contractor/CMS will be allowed a 48 hour grace period to provide contact list in the event of National Holiday or other unusual circumstance.

COR will acknowledge receipt of contact list and disseminate to authorized MSARNG personnel.

5.1.4.11

The contractor/CMS shall provide immediate notification of alarms or trouble conditions to authorized users for each account.

Central Monitoring Station will notify appropriate personnel 100% of the time immediately following the receipt of a signal.

There is no acceptable margin of error for this tasking

Periodic Inspection - COR will review monthly work order logs and periodically check daily reports.

5.1.4.17

The contractor/CMS shall allow tours of the facility at any time.

Contractor/CMS shall allow a tour of the facility 90% of the time given a minimum of 10 business days’ notice.

10% of the time, the contractor/CMS will be able to ask for a longer time to prepare for a tour of the facility.

COR will coordinate all facility tours.

5.1.4.20

The contractor/CMS shall provide adjustments to billing for armory/unit deactivations and reactivations of IDS panels due to deployments at no additional cost to the Mississippi Army National Guard.

Contractor/CMS will make changes 100% of the time NLT the first of the month following unit deactivation/reactivation

There is no acceptable margin of error for this tasking

ESS Program Manager will review MSARNG IDS Panels monthly and provide a current report of active panels to COR for billing.

5.1.4.21

The contractor/CMS shall provide support and adjustments to billing for new armory/unit activations of IDS panels due to new facilities or portable vault activation.

Contractor/CMS will make changes 100% of the time NLT the first of the month following new panel activation.

There is no acceptable margin of error for this tasking

ESS Program Manager will review MSARNG IDS Panels monthly and provide a current report of active panels to COR for billing.

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

5.1.4.1

UL 827 &

UL 2050

Certification

Provide with submission of offer/bid.

1 Electronic Submission

ESS Office

5.1.4.2

UL 827 &

UL 2050

Certification

Return annually upon expiration and before the beginning of the contract.

1 Electronic Submission

ESS Office

5.1.4.6 “Late to Test”

Reports

Provide immediately as test failures occur

1 Electronic Submission

ESS Office

5.1.4.21 Monthly Billing

Report

Provide monthly 1 Electronic Submission

ESS Office

TECHNICAL EXHIBIT 3

Armory/Facility Location & IDS Panel Type

Site Name Address City Panel Connection

Type

National Guard Aberdeen 6501 809 Highway 145 North Aberdeen, MS Europlex POTS/Cell

National Guard Amory 6503 1710 Highway 25 North Amory, MS Europlex POTS/Cell

National Guard Batesville 6505 705 Keating Road Batesville, MS Europlex POTS/Cell

National Guard Bay Springs 6506 174 Dickie Ware Avenue Bay Springs, MS Europlex POTS/Cell

National Guard Booneville 6509 1209 North 2nd Street Booneville, MS Europlex POTS/Cell

National Guard 113 MP Co Brandon 6510 300 Highway 468 Brandon, MS Europlex POTS/Cell

National Guard Brookhaven 6511 870 Highway 84 East Brookhaven, MS Europlex POTS/Cell

National Guard Bruce 6512 348 South Pontotoc Road Bruce, MS Europlex POTS/Cell

National Guard Calhoun City 6514 459 West Veterans Avenue Calhoun City, MS Europlex POTS/Cell

Camp Shelby PV RC 503 Pharmacy 6645 Behind Bldg 1702 On Lee Avenue Camp Shelby, MS Europlex POTS/Cell

Camp Shelby Portable Vault RC 504

By Bldg 2400 On Lee Avenue Camp Shelby, MS Europlex POTS/Cell

Camp Shelby Portable Vault RC 508

By Bldg 717 Forrest Avenue Camp Shelby, MS Europlex POTS/Cell

National Guard Camp Shelby Vault 4

471 South Gate Road Camp Shelby, MS Europlex POTS/Cell

NGMS Museum Annex Camp Shelby

Bldg, 849 - 6520

849 Camp Shelby Camp Shelby, MS Europlex POTS/Cell

Camp Shelby Portable Vault RC 507

By Bldg 3503 On Jackson Avenue Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard Bldg 1001 ISU Camp Shelby

1001 Lee Avenue Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard Bldg 1001 SIPR Room Bldg 1001 Camp Shelby Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard Mates 6800 Camp Shelby

Mates Bldg 6800 15th Street Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard CSMS Bldg 85 Camp Shelby

Warehouse Avenue Bldg 85 Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard ASP #3 Camp Shelby 6531 ASP Bldg F5100 Grapevine Road Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard ASP #2 Camp Shelby 6530 Asp Bldg F5100 Grapevine Road Camp Shelby, MS Europlex POTS/Cell

Nat'l Guard ASP #1Camp Shelby 6529 Asp Bldg F5100 Grapevine Road Camp Shelby, MS Europlex POTS/Cell

National Guard S Gate Camp Shelby

471 South Gate Road Camp Shelby, MS Europlex POTS/Cell

National Guard Camp Shelby RTI 6533 3520 Avenue C Camp Shelby, MS Europlex POTS/Cell

National Guard Camp Shelby #3601 6534 3601 Forrest Avenue Bldg 3601 Camp Shelby, MS Europlex POTS/Cell

NGMS Armed Forces Museum, Bldg 850

Bldg 850 Camp Shelby, MS Europlex POTS/Cell

National Guard Canton 6540 2929 Highway 51 South Canton, MS Europlex POTS/Cell

Nat'l Guard Portable Vault Carthage

523 Highway 16 East Carthage, MS Europlex POTS/Cell

National Guard Charleston 6542 409 South Cossar Avenue Charleston, MS Europlex POTS/Cell

National Guard Clarksdale 6543 924 Ritchie Avenue Clarksdale, MS Europlex POTS/Cell

National Guard Cleveland 6544 1004 Charlie Capps Drive Cleveland, MS Europlex POTS/Cell

National Guard Clinton 6545 1500 East Northside Drive Clinton, MS Europlex POTS/Cell

National Guard Columbia 6547 1337 Highway 98 East Columbia, MS Europlex POTS/Cell

National Guard Columbus 6548 111 Fabritek Drive Columbus, MS Europlex POTS/Cell

National Guard Corinth 6549 2813 South Harper Road Corinth, MS Europlex POTS/Cell

National Guard Crystal Springs 6550 609 North Jackson Street Crystal Springs, MS Europlex POTS/Cell

National Guard De Kalb 6552 14585 Hwy 16 W De Kalb, MS Europlex POTS/Cell

National Guard Drew 6553 4127 Highway 49 "W" North Drew, MS Europlex POTS/Cell

National Guard Eupora 6555 Old Highway 82 West Eupora, MS Europlex POTS/Cell

Nat'l Guard Jackson CST Flowood 6583 138 Military Drive Flowood, MS Europlex POTS/Cell

National Guard Forest 6556 300 Frontage Road Forest, MS Europlex POTS/Cell

National Guard Fulton 6557 17299 Old Highway 25 North Fulton, MS Europlex POTS/Cell

National Guard Greenville 6560 322 Airport Blvd Greenville, MS Europlex POTS/Cell

National Guard Greenwood 6561 1002 Sycamore Avenue Greenwood, MS Europlex POTS/Cell

Nat'l Guard Camp McCain ASP 6515 3152 James H Biddy Road Grenada, MS Europlex POTS/Cell

National Guard Grenada Utes S-213

3152 James H Biddy Road Grenada, MS Europlex POTS/Cell

NGMS Camp McCain GS 3152 James H Biddy Rd Grenada, MS Europlex POTS/Cell

National Guard Camp McCain S-101

3152 James H Biddy Road Grenada, MS Europlex POTS/Cell

Nat'l Guard Camp McCain Bldg 206 6518 3152 James H Biddy Road Bldg

Grenada, MS Europlex POTS/Cell

National Guard UTES S-302 6519 3152 James H Biddy Road Bldg

S302

Grenada, MS Europlex POTS/Cell

NGMS TASMG Gulfport P.V, A 6607 Hanger 1 Hughes Avenue (Unit

Supply)

Gulfport, MS Europlex POTS/Cell

NGMS TASMG Gulfport P.V. B 6608 Hanger 1 Hughes Avenue Gulfport, MS Europlex POTS/Cell

National Guard TASMG Gulfport 6563 Hanger 1 Hughes Avenue Gulfport, MS Europlex POTS/Cell

National Guard Gulfport 6564 4201 Hewes Avenue Gulfport, MS Europlex POTS/Cell

Nat'l Guard Hattiesburg 2 Vault 6567 6450 Highway 49 Hattiesburg, MS Europlex POTS/Cell

National Guard Hernando 6568 3003 McCracken Road Hernando, MS Europlex POTS/Cell

National Guard Holly Springs 6569 720 Highway 4 East Holly Springs, MS Europlex POTS/Cell

National Guard Houston 6570 653 North Pearl Street Houston, MS Europlex POTS/Cell

National Guard Indianola 6571 15 Terminal Road Indianola, MS Europlex POTS/Cell

Nat'l Guard Portable Vault Jackson 6573 2497 North West Street Jackson, MS Europlex POTS/Cell

National Guard Jackson 6575 1410 Riverside Drive Jackson, MS Europlex POTS/Cell

National Guard Jackson 6577 364 Shop Street Jackson, MS Europlex POTS/Cell

National Guard Sods Jackson 6578 2497 North West Street Jackson, MS Europlex POTS/Cell

National Guard Jackson 6579 2497 North West Street Jackson, MS Europlex POTS/Cell

National Guard Jackson Annex 6580 1420 Raymond Road Jackson, MS Europlex POTS/Cell

National Guard RRDH1 Jackson 6581 1420 Raymond Road Box C Jackson, MS Europlex POTS/Cell

National Guard Jackson PFO 6582 144 Military Drive Jackson, MS Europlex POTS/Cell

National Guard RRDH2 Jackson 6584 1420 Raymond Road Jackson, MS Europlex POTS/Cell

Nat'l Guard Sipper Room Jackson 6585 1410 Riverside Drive Jackson, MS Europlex POTS/Cell

National Guard Kiln 6588 4464 Kiln-Delisle Road Kiln, MS Europlex POTS/Cell

National Guard Kosciusko 6586 911 North Jackson Street Kosciusko, MS Europlex POTS/Cell

National Guard Laurel 6587 2126 Ellisville Blvd Laurel, MS Europlex POTS/Cell

National Guard Louisville 6589 2310 Highway 15 South Louisville, MS Europlex POTS/Cell

National Guard Lucedale 6590 323 Cowart Street Lucedale, MS Europlex POTS/Cell

National Guard Magee 6593 1111 Guard Avenue Southeast Magee, MS Europlex POTS/Cell

National Guard McComb 6594 319 West Avenue North McComb, MS Europlex POTS/Cell

National Guard Meridian Vault B 6598 1551 65th Avenue South Meridian, MS Europlex POTS/Cell

Counter Drug Task Force Meridian 6576 219 Fuller Road, Bldg MOUT Site Meridian, MS Europlex POTS/Cell

National Guard Meridian 6596 1551 65th Avenue South Meridian, MS Europlex POTS/Cell

National Guard Meridian 6597 1551 65th Avenue South Meridian, MS Europlex POTS/Cell

National Guard Monticello 6600 35 Jerry G McLean Monticello, MS Europlex POTS/Cell

National Guard Morton 6601 5177 Highway 80 Morton, MS Europlex POTS/Cell

National Guard Natchez 6603 329 Liberty Road Natchez, MS Europlex POTS/Cell

National Guard Newton 6606 412 Northside Drive Newton, MS Europlex POTS/Cell

National Guard Okolona 6609 214 West Monroe Avenue Okolona, MS Europlex POTS/Cell

National Guard Oxford 6610 100 Ed Perry Blvd Oxford, MS Europlex POTS/Cell

Nat'l Guard Philadelphia Port Vault 6611 911 Herman Alford Memorial

Highway

Philadelphia, MS Europlex POTS/Cell

National Guard Philadelphia 6613 911 Herman Alford Memorial

Highway

Philadelphia, MS Europlex POTS/Cell

National Guard Picayune 6614 1251 B Highway 11 South Picayune, MS Europlex POTS/Cell

National Guard Pontotoc 6615 1743 Highway 15 North Pontotoc, MS Europlex POTS/Cell

National Guard Poplarville 6616 100 Rodeo Street Poplarville, MS Europlex POTS/Cell

National Guard Purvis 6618 115 Baxterville Road Purvis, MS Europlex POTS/Cell

National Guard Richton 6621 801 Elm Avenue Richton, MS Europlex POTS/Cell

National Guard Rolling Fork 6623 19719 Highway 61 South Rolling Fork, MS Europlex POTS/Cell

National Guard Saint Martin 6625 7105 McCann Road Saint Martin, MS Europlex POTS/Cell

National Guard Senatobia 6626 400 Scott Street Senatobia, MS Europlex POTS/Cell

National Guard Southaven 6627 385 State Line Road Suite #2 Southaven, MS Europlex POTS/Cell

Nat'l Guard Southaven Portable 6629 385 State Line Road Suite #2 Southaven, MS Europlex POTS/Cell

National Guard Starkville 6628 803 Veterans Memorial Parkway

Hwy 12 W

Starkville, MS Europlex POTS/Cell

National Guard Taylorsville 6630 902 River Road Taylorsville, MS Europlex POTS/Cell

National Guard Armory #1 Tupelo 6632 104 Lemons Drive Tupelo, MS Europlex POTS/Cell

National Guard Armory #2 Tupelo 6633 104 Lemons Drive Tupelo, MS Europlex POTS/Cell

Tupelo Aviation Portable Vault 104 Lemons Drive Tupelo, MS Europlex POTS/Cell

National Guard Tylertown 6634 912 Armory Drive Tylertown, MS Europlex POTS/Cell

National Guard Vicksburg 6635 1364 Armory Road Vicksburg, MS Europlex POTS/Cell

National Guard Water Valley 6637 1001 Community Park Drive Water Valley, MS Europlex POTS/Cell

National Guard Waynesboro 6638 3849 Highway 63 Waynesboro, MS Europlex POTS/Cell

National Guard West Point 6640 1142 East Access Road West Point, MS Europlex POTS/Cell

National Guard Wiggins 6641 280 Old Highway 49 Wiggins, MS Europlex POTS/Cell

National Guard Winona 6642 22 Industrial Park Blvd Winona, MS Europlex POTS/Cell

National Guard Yazoo City 6643 2201 Gordon Avenue Yazoo City, MS Europlex POTS/Cell