W9127P23Q0001 -Government Responses.pdf

Government Responses for Solicitation # W9127P23Q0001

Alarm Monitoring Services

1. How many accounts are to be monitored?

- The information requested can be found in the Performance Work Statement (PWS) 5.2.1.

2. The SOW called for Ademco and Bosch protocol/panels - what transport media is existing?

Analog lines, IP, Cellular, Radio, Internet?

- Refer to PWS Sections to 5.1 and 5.2.1.

3. What receiver is currently being used? Are there IP ports available on the receiver?

Ademco/Honeywell and Bosch receivers.

- Yes, there are IP ports available.

4. Are there spare receivers?

- The offeror shall have the capability to provide central monitoring center services along with a redundant location to perform uninterrupted monitoring 24 hours a day, 7 days a week.

Requirement for spare monitoring equipment, components, etc.; are a responsibility of the offeror.

5. Do you have a maintenance team to transfer phone lines, change phone numbers and handle the data transfer?

- VIARNG ESS Program Manager will upkeep emergency contact numbers and phonelines at their premise. The ESS Manager will communicate with the vendor if any updates need to be made.

6. Are there any accounts that Secure Compartmented Information Facilities accounts? How many?

- No.

7. Are there any accounts that are Restricted Access? How many?

- No.

8. What is the protocol when an alarm is received at the Central Station?

- Refer to PWS Section 5.1.

9. Please provide instructions as to how the offeror must respond.

- Offerors must submit a quote by email and include a signed offer by completing Solicitation Blocks 30a-c, and include pricing for all items as described on pages 3 thru 6.

- Submit offers to: carlos.m.riveramcdermott.mil@army.mil and alphonso.e.john.mil@army.mil

- Refer to Clause 52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) for additional details.

10. Please provide criteria for the award as prescribed by FAR 15.304 Evaluation factors and significant subfactors, i.e., Section M.

- This a request for quote and the evaluation factor is described in Clause 52.212-2

EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021).

- The VIARNG is seeking a commercial solution for alarm monitoring services perform from a primary monitoring station with uninterrupted (redundant station) monitoring capability if necessary. This monitoring stations shall be compatible with Ademco and Bosch intrusion detection systems which communicate with Contact ID Format (CID).

11. Please provide the number of employees required at each station or post for each shift.

- Refer to PWS Section 5.1. The PWS does not require a physical presence for monitoring services at any post or station locally. Also see response #10.

12. What is the method of notifying designated personnel: via phone, radio, etc.?

- Refer to PWS Section 5.1.

13. Is the Government providing the alarm monitoring solution, VIARNG to be operated by the contractor in support of this effort? Reference Sections 5.2 & 5.2.1.

- No. The VIARNG is currently using ADEMCO and BOSCH products which communicates using Contact ID (CID) Format.

14. Please provide the CMS Ving serial number and the current Software Revision number.

- Refer to PWS Section 5.16.

mailto:carlos.m.riveramcdermott.mil@army.mil mailto:alphonso.e.john.mil@army.mil

15. Will the Government allow the contractor remote access to the alarm monitoring system?

- No, the Government will not allow the contractor remote access to the alarm monitoring system. The contract offeror will receive electronic signal from VIARNG that allows the contractor the ability to provide electronic surveillance services to the organization IDS alarm panels.

16. Please provide the requirement for the following and, when the redundant station must be operational, the location for the station. Should the price for this redundant station be submitted with this response?

- Refer to PWS Section 5.9.

- The redundant monitoring location shall become operational whenever the offeror’s primary central monitoring station is disable and/or unable to receive signals, etc. The offeror shall have the resources and capability of one of its alternate locations to provide continued monitoring services 24 hours a day, 7 days a week.