Psychological_Health_Coordinator_as_of_24_July_2018.pdf

PERFORMANCE WORK STATEMENT

FOR

Army National Guard Psychological Health Coordinator Services 1 May 2018

1. General: This is a non-personnel services contract to provide Psychological Health Coordinator (PHC) Support. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2. Description of Services/Introduction: The equipment at, and facilities of, each professional office shall be provided by the Government in accordance with guidelines and standards of DoD, General Service Administration, or other guidelines or standards applicable to the Federal organization for which services are provided. Each office shall be maintained as a professional environment that ensures the safety, privacy and confidentiality of all employees.

Contractor will be provided with adequate office space located at the work site including a complete workstation and chair, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support), telephone and fax, copy machine and printer, mail service, postage, paper, staples and all necessary administrative supplies and services necessary to function in an office environment. All government furnished supplies and services shall be for official use only.

The contractor shall assume both the responsibility and liability for loss or damage of equipment and/or facilities provided by the Government if the damage or loss is caused by other than normal operating usage or is attributable to negligence of the contractor.

The contractor shall perform to the standards in this contract.

3. Background: The Army has a requirement to provide behavioral health consultation services for Army National Guard service members and their families (SM/FM), thereby promoting mental fitness and personal wellness for operational readiness and reintegration to civilian life.

4. Objectives: To support the Medical Readiness of the Virgin Islands Army National Guard.

5. Scope: To provide broad behavioral health (mental health) services, including counseling and case management, to Virgin Islands National Guard members and their families.

6. Purpose: To acquire clinical and case management services to support the mission of the State Surgeon’s Office to promote the medical readiness of the Virgin Islands Army National Guard.

7. Tasks: Range from assessing member and family behavioral health and well-being, carrying out interventions and other services emerging from assessment data, developing programs to address emerging behavioral health issues, building community linkages, consultation to command and commanders, consultation to families, and responding to traumatic events, crises, and emergencies.

8. General Duties:

▪ Consistently performs duties as outlined in the Performance work statement;

meets deadlines.

▪ Attends and participates in scheduled meetings assigned by the Office of the State Surgeon.

▪ Meets established attendance criteria and starts work promptly.

▪ Knows and consistently follows Virgin Island National Guard policies, protocols and procedures.

▪ Remains in full compliance with HIPAA laws and accreditation requirements.

▪ Respects and acknowledges the organizations commitment to cultural diversity.

▪ Consistently demonstrates good use of time and resources.

▪ Consistently interacts with clients and staff in a professional manner.

▪ Licensing must be kept up to date along with insurance coverage.

9. Qualification:

(1) PHC must have at least two (2) years of direct clinical or supervisory experience or at least three (3) years of supervised experience delivering services. PHC must have experience working in a complex labor-management environment, and must understand labor relations and grievance procedures. They must have at least two (2) years of quality experience consulting with management on mental health related matters

(2) PHC must be able to accomplish educational, preventive and promotional functions, the Contractor must provide PHC who understand primary, secondary, and tertiary interventions, utilize a broad range of educational and promotional methods, who partner with Government personnel to create effective educational and promotional events and strategies, and who have public speaking abilities that result in effective presentations to groups of managers and Service Members. Depending on needs, they also must be willing to travel within a state or territory as well as nationally as highly visible, well-identified representatives of the VI National Guard.

(3) PHC must have experience working in a complex organizational environment, and must understand labor relations, military operations, and the Military Health System, TRICARE and VA as it pertains to the RC. They may, with Contracting Officer Representative (COR) approval, serve as the administrative point of contact for a variety of psychological health related programs, facilitate, track and report results, and be the liaison with other behavioral health programs, Boards and directives. PHC must be willing to coordinate and consult with Reserves, ARNG and ANG leadership on all behavioral and psychological health initiatives and policy. They must plan and coordinate region/state/territory/wing behavioral health related meetings and provide verbal reports of significant matters resulting from meetings or other events to COR within one day, and provide written summaries within one week.

(4) Minimum Qualifications:

(a) Qualified PHC shall hold a Masters and/or Doctorate degree in a clinical or administrative mental health field from an accredited college or university recognized by the corresponding professional association(s). In addition, they:

(b) Shall have a current state license or state certification as a mental health practitioner (e.g. social worker, clinical psychologist, marriage and family counselor, and professional counselor) in the state(s) where practice takes place. If such licensure/certification is not available in that state, the individual shall hold appropriate certification from a recognized national certification organization or board.

(c) Any PHC or other counselor assigned to perform services related to clients in other states, e.g. telephonic counseling, assessment and counseling, counseling and referral;

and short-term temporary case-management, must be licensed or certified in the state where he/she is physically located and have adequate knowledge of the state laws governing mental health issues and clinical practice for the population they are serving.

Clinical supervision and consultation must be available (24 hours a day) and used to ensure adequate knowledge of state laws is appropriately integrated into the delivery of services.

(d) Shall be able to practice at the independent level without requiring state mandated clinical supervision. In rare cases, requests for waiver of this requirement will be approved at the discretion of the COR when the Contractor certifies that state mandated clinical supervision is in place and maintained, and that appropriate progress is being made to meet state requirements for practice at the independent level.

(e) Shall have demonstrated capability to complete accurate bio-psycho-social assessments including substance abuse assessments and ability to participate in NG sponsored TBI and PTSD training.

(f) Shall have or be covered by professional liability insurance of at least $1,000,000 per occurrence; $3,000,000 aggregate.

(g) The Contractor shall ensure that counselors performing phone counseling have specialized experience and training in phone counseling.

(h) Shall have a minimum of five years of clinical or administration mental health care experience after receiving the qualifying graduate degree for this position.

10. Specific Duties:

(a.) Psychological Health Coordination (Basic Service Requirements). The contractor shall provide Psychological Health Coordination (PHC) services to the Army National

Guard.

(b.) The contractor shall provide 24/7/365 access to clinically appropriate intake, assessment, behavioral health screening and referral services. These services shall be conducted in person, telephonically or by email.

(c.) Care/Case Management shall be conducted only when clinically appropriate.

(d.) The contractor shall provide clinical case management services; assessment, intervention plan, referral, and monitoring of clinical progress.

(e.) The contractor shall assess the SM/FM for his/her presenting issues; define an appropriate intervention plan; work with collateral agents (if applicable); conduct follow up with the SM/FM and collateral agents; and consult with the SM’s supervisor/commander regarding duty limiting conditions (if applicable).

(f.) Mental Health Awareness and Wellness Promotion. The contractor shall engage in wellness promotion focused activities (Yellow Ribbon, Coping with Deployment, etc.)

facilitating the prevention and education of mental health issues, early intervention, crisis response and post-intervention intervention per requested post- deployment and wellness events. The contractor shall attend up to 10 wellness promotion focused activities per year.

(g.) PHC Consultation. The contractor shall provide consultation services to leaders and units in accordance with approved Contractor Standard Operating Procedures.

(h.) The Psychological Health Coordinator Services shall engage in two distinct types of behavioral health consultation:

(i.) Clinical consultations to leadership to foster quality care and mission readiness while respecting HIPAA regulations and respective licensing and ethical standards.

(j.) Non-clinical consultations on behavioral health and wellness issues including elements of military or civilian life that do not fit into a mental, behavioral, or emotional disorder, problem, concern over all well-being framework.

(k.) The contractor shall provide the expertise of a behavioral health professional to assist in short term problem resolution (identified as up to three (3) encounters with the Psychological Health Coordinator).

11. PHC Critical Incident Event (CIE) Support: The contractor shall provide service during critical incident, challenging events that have the potential to create significant human distress and can overwhelm the usual coping mechanisms of a service members or a family member. The service shall be comprehensive, phase sensitive, and integrated multi-component approach to crisis intervention. The contractor shall perform services in accordance with the Contractor Standard Operating and Clinical

Policies and Procedures Manual.

The contractor shall engage and provide services in two types of critical interventions.

12. Crisis Response: The contractor shall provide service emergency assessment, phone consultation, outreach, emergency medication management, crisis case management and assistance with hospitalization.

a. Critical Incident Response. The contractor shall provide service to help individuals exposed to critical incidents to identify and cope with their responses to these events. This service shall to provide “psychological first aid” and to minimize the harmful effects of job stress, during in crisis or emergency situations. This service shall include pre-incident training and post-incident services.

b. The contractor shall maintain a contact list of all Government, contractor and subcontractor personnel that support psychological health efforts in each state and territory. This list shall include the 24 hour telephone number/s and all contact methods of the local JOC/iWATCH Team.

c. The contractor shall, within 30 days of contract award, ensure that the

Psychological Health Coordinator have completed traumatic event management training (TEM), course ID 6I-F15/302-F33. The training is conducted by the U.S.

Army Medical Department Center and School, 210-221-6667. Course scope and prerequisites are available at the ATRRS home page at https:// www.atrrs.army.mil/ under the heading Course Catalog or at 210-221-8653. The contractor can search applicable information in the course additional information in the ATRRS Course Catalog. Funding for contractor personnel to attend this training is the responsibility of the contractor.

d. PHC Service Access. The contractor shall perform assessment, referral, and case management for adult service member, service member’s families, and limited services to minors to support the overall psychological health readiness of the force. The contractor shall provide 24/7/365 service to adult service member, service member’s families, and limited services to minors all IAW the contractors approved SOP.

e. Adult Service Members and Family Members: The primary user are of the

National Guard - Service Member (SM) (current or former) and/or his/her family members (FM). However, no SM from any military branch will be turned away for clinical assessment and referral services. Family of NG SMs will be provided assessment and referral services if their issue is related to the SM.

a. Minors: Direct permission from a parent or legal guardian is required to serve a minor in person, telephonically, or via a referral to an affiliate. No services shall be provided to minors who purport to be emancipated until the emancipation http://www.atrrs.army.mil/ criteria are validated through legal channels. The legal definition of a minor is determined by state statutes.

b. The contractor shall perform services in accordance with PWS. The Government will not provide for the reimbursement of treatment by Affiliate Counselors. The cost of any referral to Affiliate Counselors by the PHC is the responsibility of the service member.

c. PHC Statement of Understanding and Release of Information. The contractor shall provide PHC services to the Army National Guard as required by the PWS and Standard Operating Procedures.

d. Reporting. The contractor shall provide service in information tracking, data collection and reporting in accordance services to the Army National Guard as required by the PWS and by Standard Operating and Clinical Policies and Procedures Manual.

The contractor shall maintain a log of all referrals, source of referrals, and follow- up activities in the ARNG IT system of record, which include the Behavioral Health Data Portal (BHDP) DoD-CMS, MEDCHART/eCase and the Behavioral Health Reporting Tool within MEDCHART (role based user training will be provided by ARNG and employees of the DoD)

a. Provide counseling and treatment for individuals, couples, families and groups in multiple areas of mental health including, but not limited to: trauma, PTSD, sexual assault, victimization, substance abuse, domestic violence, behavior modification, and crisis intervention.

b. Have at minimum familiarization on Evidence Based techniques for treatment i.e.

CPT, CBT, PE EMDR

c. Keep accurate and timely records and data in accordance with policy standards.

d. Collaborate and communicate with team members to provide holistic integrated treatment.

e. Provide on-going assessment, treatment planning, and goal setting, including annual reviews

f. Provide information, screening, and referral services and collaborate with social service agencies to integrate resources to provide education to those receiving treatment.

g. Provide individuals and families with stress management, coping skills, parenting skills.

h. Participate in required staff meetings

i. Maintain strict confidentiality

j. Establish rapport, systematically gather data, determine clients’ readiness for treatment and change, and apply accepted criteria for diagnosis of behavioral health problems, including substance abuse disorders.

k. Provide case management services for all cases referred.

l. Serves as subject matter expert to the Virgin Island National Guard on matters related to behavioral health, provides advice to the State Surgeon on psychological/behavioral health initiatives and issues, as required.

m. Assists the State Surgeon with assessment and tracking of joint force behavioral health needs.

n. Reviews behavioral health documentation, evaluates and monitors the behavioral health status of service members. Assures accurate profiles are in place for service members with behavioral health difficulties.

o. Travels throughout the Territory to offer clinical hours as based on need. Travel expense will be approved pending funding availability.

13. Requirements: The requirement includes providing on/off-site multi-disciplinary clinical and case management services to support the mission of the State Surgeon’s Office. Services may be provided on- and off-site, within a normal work schedule or outside the normal work schedule. In order to successfully meet the objectives of this task order, the contractor employee should possess the following knowledge/skills:

a. Knowledge of different Microsoft applications for the purpose of creating and maintaining database to support the medical branch.

b. Ability to deal tactfully and diplomatically with others and function under pressure such as time limitations or intense public interest.

c. Must have excellent communication skills and be capable of working with diverse populations.

d. Profession requires emotional resilience and stability since the work often involves dealing with crises.

e. Ability to make quick and accurate clinical assessments of mental/behavioral conditions.

f. Ability to work through brief patient contacts, including via telephone and teleconferencing.

g. Ability to design effective psychological curricula and lead effective psychological classes.

h. Ability to work effectively as a team, interfacing with patients, primary care providers, consulting psychiatrists, psychologists, and mental health specialists, as well as with command, administrative, and support staff.

i. Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent and equitable manner.

j. Dress code will be business casual.

14. Period of Performance: The period of performance shall be for a basic period of 12 months.

15. Type of Contract: This requirement will be awarded as a Firm Fixed Price (FFP).

16. Quality Control: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS.

The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered, i.e., within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the contract officer (KO) and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his quality contract system.

17. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

18. Recognized Federal Holidays: Contractor may be required to provide services on weekends, holidays, after working hours for scheduled unscheduled appointments/events, and for emergencies as needed and as dictated by circumstances.

▪ New Year’s Day Labor Day

▪ Martin Luther King Jr.’s Birthday Columbus Day

▪ President’s Day Veteran’s Day

▪ Memorial Day Thanksgiving Day

▪ Independence Day Christmas Day

The contract worker must obtain the approval of the contractor with respect to local and administrative holidays observed by the Virgin Islands National Guard. The contractor shall adjust its hours of operation to include drill weekends as necessary.

19. Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:00 a.m. to 5:00 p.m., must be accessible 24/7/365 Monday thru Friday, not including Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, except as noted in number 15 above. The above notwithstanding, standard core hours for all contractor personnel shall conform to the customer agency normal working hours and days. Variation may be required in order to accomplish assigned tasks. Overtime, however, is not authorized. Part time employees, whose normal work day falls on a holiday, will adjust their schedule to work on another day during that work week.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

20. Place of Performance: The work to be performed under this contract will be performed at the Virgin Islands National Guard, LTC Lionel A. Jackson Readiness Center, 10 and 18A VI Corp. Land, Estate Bethlehem, Kingshill, USVI 00850 and at any Virgin Islands National Guard facility within the Territory, or as otherwise assigned for temporary duty leave (TDY).

The Contract employees may be required to travel to execute any missions to support and augment the ARNG consistent with all services described within the PWS.

Specifically, in the event of a mobilization event, the Contractor shall ensure adequate support is available for travel to locations to best support these activities (i.e. work at armories) as directed by the KO. If changes to the original work in this PWS arise during the performance of the contract, the COR will notify the KO. If determined to be within the scope of the contract the KO will provide 30 calendar day notice to the contractor with full description of the need and request a proposal. The KO will negotiate a modification to the contract to provide this in-scope work effort. Travel to and from the primary worksite will not be reimbursed.

Unscheduled gate closures by the Security Guard may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

The contractor’s employees shall become familiar with and obey the regulations of the installation including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

21. Antiterrorism/Operations Security Requirements:

o AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 45 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil o Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local http://jko.jten.mil/ security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

o iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

o Contractor Employees Who Require Access to Government Information

Systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

o OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

o Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

o Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

o Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

o COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised any time contractor place or receive a call they are subject to COMSEC procedures.

The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

o Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AEI.

Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

Practice safe network and Internet operating principles and take no actions threatening the integrity of the system or network.

o Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the https://informationassurance.us.army.mil/ contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

o CAC Requirements: The Common Access Card (CAC) is the DoD Federal

Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation.

The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2- R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

o HSPD-12 Background Investigation Requirements: The contractor ensure

Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08- 003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date, and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

o Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force or who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the COR or KO. It is recommend a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications. CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be: The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure the TA is processing the request. A CAC cannot be issued without evidence the FSO has initiated a National Agency Check with Written Inquires (NACI).

The government will inform the contractor's applicant, via email, of one of the following:

Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real- Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/). Rejected. *The Government, in separate correspondence, will provide reason(s) for rejection. Returned. Additional information or correction to the application required by the contractor employee. *The contractor shall maintain records of all approved and rejected applications. At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement https://www.dmdc.osd.mil/tass/ http://www.dmdc.osd.mil/rsl/ cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier. The contractor shall return issued CAC's to the COR/KO office upon departure or dismissal of each contractor employee. Obtain a receipt for each card.

The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC.

Therefore it is critical contractor employees maintain their AKO accounts.

AT Level 1 Awareness Training (AT). The service provider is required to complete the Level 1 Awareness Training in order to gain access to VING’s network. The training can be found at https://atlevel1.dtic.mil/at/.

22. Security Requirements: Contractor personnel performing work under this contract must obtain a NACI level of security within 30 days after contract award, and must maintain the level of security required for the life of the contract. They will meet the requirements to obtain a Common Access Card (CAC) for Local Access Network and for identification. The security requirements are in accordance with DD254. (The unit security monitor is responsible for initiating this form).

23. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

24. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards, if required issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total http://www.us.army.mil/ https://atlevel1.dtic.mil/at/ cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

25. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

26.. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

27. Contracting Officer Representative: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

a. assure that the Contractor performs the technical requirements of the contract;

b. perform inspections necessary in connection with contract performance;

c. maintain written and oral communications with the Contractor concerning technical aspects of the contract;

d. issue written interpretations of technical requirements, including Government drawings, designs, specifications;

e. monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies;

f. coordinate availability of government furnished property; and provide site entry of

Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

28. Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 5p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

29. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel are required to have VING-issued identification on their person at all time and displayed in compliance per VING policy.

30. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors violate the US Government policy as described at FAR 22.17.

31. Contractor Travel: Contractor will be required to travel CONUS and OCONUS during the performance of this contract to attend meetings, conferences, training, and to deliver services. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

32. Other Direct Costs (If applicable): Should travel become necessary, it will be performed only after written approval is received by the COR. Travel will be performed on a cost reimbursable basis in accordance with federal and DoD Joint Travel Regulations. Travel is not exceed the limitation of funds specified in this contract.

33. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

34. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

35. Deliverables: The contractor shall prepare and deliver the following items to the VIRGIN ISLANDS NATIONAL GUARD State Surgeon or his or her designated representative:

Psychological Health Coordinator:

Deliverable Title

Frequency Number of Copies

Medium/Forma t

Submit To

AT Level 1 Awareness Training Certificates

Provide within 15 calendar days after employee completes training.

Electronic

Submission

CO

R

OPSEC Training Certificates

Provide within 15 calendar days after employee completes training.

Provide Standard Status Reports including Management Reports.

ID Reports and Utilization Dashboard.

Management

Reports due within 15 days after end of each month

Submit to COR for approval, protocols and procedures for Critical Incident Event (CIE) response.

Within fifteen

(15) days of task order award

Provide to COR the database of PHC and contracted professionals trained in TEM and CISI available for prompt response.

Within 30 days of task order award

Submit written report of CIE to

COR.

Within seventy- two

(72) hours after disbanding the on-site CIE team

Submit to COR for review and approval by program manager, Standard Operating and Clinical Policies and Procedures Manual.

Within thirty (30) days after award of the task order

Provide thorough orientation of NG/RC to Key Personnel and affiliate counselors within ten (10) working days after hire

Contractor shall submit copies of each Key…