A.02 PWS Janitorial Services US Moorings and Terminal 2Amendment0002.pdf

1.0. GENERAL STATEMENT

1.1. Scope of Work

The Contractor shall provide all personnel, materials, supplies, equipment, tools, supervision and other items and services necessary to perform janitorial services at the US Government Moorings and Terminal 2 in Portland, Oregon as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in the contract and comply with all local, state, and federal regulations during the performance of the contract requirements.

The scope of work includes mopping, buffing, stripping, waxing and/or sealing, vacuuming, spot cleaning and steam cleaning various flooring and floor covering materials including those on stairways and landings. Surface dusting, cleaning of windows and window coverings, upholstery cleaning, cleaning of restroom facilities and fixtures, cleaning of lunchroom and kitchen appliances, fixtures and facilities and trash removal.

1.2. Period of Performance

The period of performance shall be for one (1) base period of twelve (12) months plus four (4) twelve

(12) month option periods.

1.3. Location

The work to be performed under this contract will be performed at the US Government Moorings at 8010 Saint Helens Road, Portland, Oregon 97210.

2.0 DEFINITIONS

Specific contractual terms used throughout this performance work statement are defined herein.

Contracting Officer (KO): The Government employee who is authorized to enter into, administer, and/or terminate contracts and make related determinations and findings. She/he is the person executing this contract on behalf of the Government.

Contracting Officer’s Representative (COR): The Government employee who has been designated in writing by the Contracting Officer and who is responsible for monitoring the overall performance of the contractor and administration of the contracting files.

Contractor: The term 'Contractor' refers to the prime Contractor and all contractor employees and personnel. The prime Contractor shall be responsible for ensuring all subcontractors comply with the provisions of this contract.

Quality Assurance: Planned and systematic activities implemented by the Government to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved.

Quality Control: A Contractor's actions, observation techniques, and activities used to fulfill the requirements for quality and to control the production of outputs to ensure that they conform to the contract requirements. Often a means used to accept or reject products or services.

Acceptance Quality Limit (AQL): The level of performance of the contract requirement the contractor shall perform for the particular contract requirement to be considered acceptable and rated as satisfactory.

Contract Discrepancy Report (CDR): A written record of unsatisfactory performance by the contractor as observed by the COR.

Defective Service: A service or output that does not meet the standard of performance requirement specified in the contract for that service.

US Government Moorings (USGM): The location for the performance of the work specified in the contract.

3.0 GOVERNMENT FURNISHED SERVICES AND MATERIALS

The Government shall furnish without cost to the Contractor water and electric power as is standard for the performance of the contract requirements. These utilities will be available only at existing outlets.

The Contractor shall furnish all extensions and adapters. No other utilities will be provided. The use of areas by the Contractor and the Contractor employees shall be limited to the storage of supplies and equipment in Government provided spaces on site. These storage areas shall be designated by the COR for each building serviced and shall be maintained by the Contractor’s employees in a safe and cleanly manner.

The Government will supply plastic garbage bags, toilet tissue, hand soap, and paper towels.

NOTE: The contractor shall notify the COR when government furnished supplies require replenishment / reordering at least thirty (30) days in advance of when supplies need to be reordered.

4.0 CONTRACTOR FURNISHED ITEMS

Except for those items or services specifically stated in Section 3, the Contractor shall furnish everything necessary to perform the requirements of this contract according to all its terms. To include but not limited to mops, buckets, cleaning carts, brooms, brushes, vacuum cleaners, dusters, etc.

The Contractor shall submit for COR approval, a list of supplies, material, and equipment to be used on the job with manufacturer’s recommendations on the use of all materials. Contractor shall submit this information within the first three (3) business days following contract award.

The Contractor shall furnish all labor and equipment necessary to perform the work required under these specifications.

The Contractor shall maintain an adequate supply of mops, brooms, scrub brushes, water buckets, yard brooms, cleaning agents, disinfectants, garden hoses, and any other small tools required to perform the scheduled work. All items shall be in good condition and be capable of efficiently accomplishing the task for which they are designed.

NOTE: All required supplies shall be available, ready for use, and ready for storage at the Moorings site no later than three (3) days after award.

All electrically powered equipment used by the Contractor or the Contractor's employees shall meet all applicable safety requirements. This equipment shall operate at full rated performance levels using existing building electrical outlets. All equipment shall be industrial grade. It shall be the responsibility of the Contractor to prevent the operation, or attempted operation, of electrical equipment or combinations of equipment, which exceed the rated capacity of existing building power circuits.

4.1. Cleaning Supplies

The following are definitions for the major types of cleaning agents and supplies. It is not the intent of the following definitions to imply that these are the only materials necessary to comply with the provisions of the contract.

The Contractor shall submit Material Safety Data Sheets (MSDS) on all cleaning chemicals and solutions.

Contractor shall submit the MSDS to the COR within the first week following contract award.

4.1.1. Cleaning Agents

Biodegradable soaps, soap compounds, and/or detergents shall be used. If the Contractor uses a cleaning compound containing disinfectants and/or deodorants in lieu of applying these materials separately, the label shall state that the compound is biodegradable and contains disinfectants and/or deodorants. The manufacturer’s instructions shall be followed in mixing the proper strength solution for application.

4.1.2. Germicidal Disinfectants

Only standard commercial germicidal disinfectants shall be used. The manufacturer’s instructions shall be followed in mixing the proper strength for applications.

4.1.3. Deodorizers

Deodorants shall be material packaged and marketed for use as a deodorizer. The manufacturer’s instructions shall be followed in mixing the proper strength for application. Deodorants may be mixed with the cleaning solution if the manufacturer’s instructions on the deodorant label do not prohibit it.

4.1.4. Waxes and Sealers

Commercial grade of floor finish specified by the manufacturer to be suitable for the surface on which to be used. No solvent-based waxes, strippers or sealers are acceptable for use at any locations identified in this statement.

5.0 PERFORMANCE STANDARDS AND REQUIREMENTS

5.1. Janitorial Services

This requirement includes the buildings and spaces identified in the table below.

The Contractor shall provide sufficient supplies, materials, and equipment to adequately maintain the identified spaces at an acceptable level of clean as outlined in this contract.

The Contractor is responsible for all office areas, janitorial storage areas, offices, kitchens, buildings and break areas within the Main Office Building, Hydrosurvey Office Building, Porthole Building, Radio Shop Office, Machine Shop Office, Welding Shop Office, Warehouse Office Spaces, and the Office Trailer at Terminal 2.

Except as noted, services required within industrial areas of the Machine Shop, Welding Shop, Radio Shop, Yard Shop, and Warehouse shall be limited to office spaces, break rooms, and bathrooms. All industrial equipment, work desks and tables, etc., shall be left untouched and worked around, as necessary.

TABLE OF BUILDING AREAS (in square feet)

Building

General Cleaning Areas

Floor Areas to Clean Carpet Vinyl Concrete Wood

Main Office Building, First Floor 2,900 2,250 650

Main Office Building, Second Floor 1,100 1,000 100

Porthole Building, First Floor 1,750 1,500 250

Porthole Building, Second Floor 600 100 600

Weld Shop Office, Break Room, Locker Room and Restrooms

738 78 260 500

Machine Shop Office, Break Room, Locker Room and Restrooms

707 707

Warehouse Building 1,750 800 950

Terminal 2 Trailer Office 800 800

Totals 10,345 5,628 3,817 500 600

The following guidelines describe what is considered clean for intended services under this contract. The Contractor, through innovation, technology, or other means, shall perform the necessary cleaning services in order to meet the quality and performance standards at frequencies determined by the Contractor.

The following guidelines are for reference only and final results shall be the determining factor for the success or failure of this contract. Performance shall be based on the Contracting Officer's or their designated representative's evaluation of performance and quality results, not the frequency or method of performance.

The Contractor shall employ cleaning methods that will ensure no damage to buildings, structures, finishes, or furnishings occurs. All buildings and spaces serviced under this contract shall be cleaned in accordance with the standards listed below.

5.2 General Cleaning

Hours of Operation for Contractor employees will be as follows:

Monday, Wednesday and Friday from 1730 – 2230 daily.

Offices, break rooms, and common use areas shall be cleaned to the standards in this section on every Monday, Wednesday, and Friday. Contractor is to provide services within the time frame of 1730 - 2230 for days indicated. If one of the federal holidays listed in paragraph 8.2 falls on a Monday or Wednesday, the contractor shall accomplish cleaning services the following day. For federal holidays falling on a Friday, contact the COR to reschedule services.

5.2.1. Interior Surfaces

The Contractor shall remove unwanted matter from interior surfaces and corners on a continual basis.

The standard applies to all surfaces up to seven feet from standing and ceilings that can be reached from standing or from a 6-foot ladder, including, but not limited to, vents and heater registers, fire extinguishers, wall décor, light fixtures, window treatments, stairways/stairwells, elevators, and displays.

Walls and interior partitions shall be free of cobwebs, debris, nonpermanent marks, and dirt.

Fluorescent light fixtures shall be free of dust, dirt, debris, streaks, and detergent residue.

5.2.2. Environmental Surfaces

The Contractor shall take special care to clean and sanitize heavily touched environmental surfaces, including but not limited to handrails, tables, counters in common areas, employee showers, sink fixtures, door handles, door panels, restroom dispensers, phones, elevator call panels, light switches, drinking fountains, etc.

5.2.3. Desk/Table/Counter Cleaning

The Contractor is not required to clean desks and cabinets upon which occupants have placed personal items. Items on desktops are NOT to be disturbed. Dusting shall mean removal of soil from the area.

The Contractor shall move/rearrange contents of tables and counters in common areas (i.e., kitchens, break rooms, lobbies, conference rooms) as needed to remove dust, dirt, and debris from under and around items.

Dusting shall include desks, chairs, file cabinets, and other types of office furniture and equipment.

All other spaces or surfaces not specifically mentioned and located in areas covered by this contract shall be free of obvious dirt, debris, streaks, film, and dust.

5.2.4. Waste Removal

All trash shall be collected from all waste baskets, garbage cans, cigarette end receptacles, and other trash containers in all interior and entrance areas. In addition, any overflow of trash from receptacles shall be collected from the surrounding areas.

All trash and waste collected shall be removed and deposited in on-site dumpsters provided by the Government.

Trash containers, waste baskets, and garbage cans shall be returned to original locations, lined, and kept free of odors, dirt, stains, and debris.

Trash and recycling shall be prevented from blowing out of dumpsters and containers when emptying such content into the designated receptacles.

Empty cardboard boxes left at trash receptacles shall be broken down flat and placed in the cardboard box receptacle located on site.

5.2.5. Recyclable Materials

All recycling paper, shredder paper debris, paper cartons, and empty cardboard boxes shall be collected in the designated recycling areas and removed to an on-site location designated by the COR. Recycling containers shall be returned to original location, and kept free of odors, dirt, stains, and debris. Boxes, cans, paper, etc., placed near a trash receptacle or in the hall and marked "TRASH" shall be removed.

Trash and recycling shall be prevented from blowing out of dumpsters and containers when emptying such content into the designated receptacles.

5.2.6. Glass/Mirrors

All interior glass, including glass in doors, partitions, walls, windows, mirrors, display cases (Plexiglas), etc., shall be clean and free of film, dirt, grime, streaks, cloudiness, smudges, fingerprints, water, water spots, and other foreign matter, including bugs, bug spots, and cobwebs.

After cleaning, surrounding areas shall be free of standing water, drips, or watermarks.

5.2.7. Floor Care

5.2.7.1. Carpeting

Carpeted areas shall be vacuumed, regularly as needed, to ensure areas are free of dirt, debris, litter, and other foreign matter that are unsightly or may cause damage to carpet fibers.

Any spots or stains on carpeting shall be removed by carpet manufacturer’s approved methods, or industry standard methods, as soon as noticed. Carpet spot-cleaning shall be accomplished as needed to meet the quality standard.

Chairs, trash receptacles, and other moveable items shall be moved to maintain carpets underneath these items. All moved items shall be returned to their original positions.

All tears, burns, and raveling shall be brought to the attention of the COR.

5.2.7.2. Hard Finished Floors

All hard finished floors (terrazzo, vinyl tile, ceramic tile) shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, recurring regularly one (1) time every two (2) weeks as set out by the schedule coordinated with the COR, to maintain a uniform, glossy appearance that is free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, wall/floor edges, furniture, trash receptacles, etc., shall be clean, and free of floor cleaning solutions. Chairs, trash receptacles, mats, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original positions.

5.2.7.3. Painted Concrete Floors

All painted concrete floors shall be swept, dust mopped, damp mopped, wet mopped, recurring regularly one (1) time every two (2) weeks as set out by the schedule coordinated with the COR, to maintain an appearance that is free from dirt, debris, dust, and other foreign matter.

5.2.7.4. Floor Mats

Interior floor mats shall be vacuumed, recurring regularly one (1) time every two (2) weeks as set out by the schedule coordinated with the COR, to remove lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their original locations.

5.2.8. Restrooms and Shower Stalls

In addition to applicable cleaning standards in paragraphs 5.2.1. through 5.2.7. above, restrooms and locker rooms shall be cleaned on days and during times described in paragraph 5.2 above, to meet the standards in this section.

5.2.8.1. Clean and Disinfect

All surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, doors, walls, and other surfaces shall be clean and disinfected.

Floors shall be swept, mopped, and sanitized to ensure that there is not a buildup of dirt, debris, or bacteria.

Partitions and walls shall be free of obvious dirt, graffiti, dust, or any other extraneous matter.

Plumbing fixtures shall be free of streaks, stains, scale, scum, urine deposit, and rust stains.

Contractor shall ensure that restrooms have a clean and pleasant odor.

5.2.8.2. Consumables

Restrooms shall be stocked with necessary toilet tissue, paper towels, and hand soap so that there are sufficient supplies for each day.

Dispensers for liquid hand soap, single and multi-fold paper towels, toilet paper, and toilet seat protectors shall be not less than half full at the start of each day of building occupancy.

Leaking or non-operational wall-mount soap dispensers shall be replaced with Government-provided spares. Temporary pump-style hand soap dispensers shall be provided by the Contractor where wall-mount soap dispensers are temporarily unavailable.

5.2.9. Kitchen and Break Rooms

In addition to applicable cleaning standards in paragraphs 5.2.1. through 5.2.7. above, kitchens and break rooms shall be cleaned on days and during times described in paragraph 5.2 above, to the standards in this section.

Kitchen and Break Room areas shall be cleaned, swept, mopped, and disinfected.

All surfaces including the floor, table, counters, door, windowsills, and inside the microwave, shall be free from streaks, stains, scales, scum, rust stains, food debris, dirt, bacteria, odors, and other extraneous matters.

All waste receptacles used for food and trash shall be emptied, cleaned, and sanitized.

5.2.9.1. Sinks

Sink basins, including faucets, orifices, and drain, shall be clean, disinfected, and polished.

Government employees will be responsible to keep the sink free of dishes.

In the event that dishes are left in the sink, the Contractor shall move the dishes to the side of the sink.

5.2.9.2. Appliances

Exteriors of appliances, including refrigerators, ranges, microwaves, toasters, coffee makers, and dishwashers, as well as counters under small appliances, shall be clean and free of dust, fingerprints, food crumbs, and smears.

5.2.9.3 Paper Towels

Dispensers for paper towels shall not be less than half-full at the completion of each day of cleaning service.

5.3. Special Periodic Cleaning

The Contractor shall perform the following services of this section as stated below to maintain the cleanliness and appearance standards described in this PWS.

The Contractor’s quality control inspection observations are expected to determine the frequency of these tasks; however, if the Contractor does not meet standards within the QASP during an inspection as performed by the COR, the Government may require the Contractor will re-accomplish at no additional cost to the Government and shall bring the work within required standards.

The Contractor shall coordinate with the COR at least two calendar weeks in advance when area access, removal of personal effects and equipment, etc., are needed to complete the work. The Contractor shall report completion of periodic tasks to the COR not more than 48 hours after completion.

5.3.1. Strip, Scrub, Seal, and Wax Floors.

Hard, finished floors shall be stripped, scrubbed, sealed, and waxed as needed but not less than two (2) times per year to maintain a uniform glossy appearance. A non-skid wax is required.

A uniform glossy appearance is free of scuff marks, scratches in the finish, heel marks, wax build-up, and other stains and discoloration.

All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean floors underneath and returned to their original location.

5.3.2. Shampoo/Deep Clean Carpets

All carpeted areas shall be deep cleaned three (3) times a year at intervals to be mutually agreed to by the Contractor and USACE Contracting Officer’s Representative.

Installed carpeting (does not include floor mats) shall be steam-cleaned/shampooed in accordance with standard commercial practices to maintain a uniform clean appearance, free of stains and discoloration, and to increase the life of the carpet.

Chairs, trash receptacles, and other small objects shall be moved the Contractor so carpet can be cleaned underneath. Large items such as filing cabinets shall be cleaned around.

A heavy-duty spot remover may be required in heavily soiled areas.

After cleaning, all carpeted areas shall be free from stains, scales, scum, food debris, dirt, bacteria, odors, and all other extraneous matter.

All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items.

Chairs, trash receptacles, and other small objects shall be returned to their original location after carpet is cleaned.

5.3.3. De-scale Showers, Toilet Bowls, and Urinals

Showers, toilet bowls, and urinals shall be de-scaled as needed, but not less than two (2) times per year, to keep them free of scale, soap films, and other hard deposits.

5.4. Industrial Areas

Except as noted, services required within industrial areas within the Radio Shop, Machine Shop, Welding Shop, and Warehouse shall be limited to floors, garbage cans, walls, elevators, stairwells, doors, entrances, and drinking fountains. Equipment, work desks and tables, etc., shall be left untouched and worked around, as necessary.

5.5 Janitorial Closets and Spaces

The Contractor shall have access to a storage room or closet in the Weld Shop restroom and the Warehouse for the storage of cleaning materials and supplies.

These spaces are available for use by the Contractor without cost for the purpose of storage of his materials and equipment, excluding flammable materials.

The Contractor shall insure that all custodial storage spaces are equipped with tools, equipment, and chemicals necessary to perform the work.

The Contractor shall insure that all secondary chemical containers are properly labeled.

Contractor shall be responsible for the orderliness and cleanliness of these spaces. These spaces shall be maintained to the same standard of cleanliness as all other areas covered under this contract.

The Government shall not be liable for the theft of or destruction of any Contractor’s tools and/or equipment left at the work site.

The Government shall not be responsible in any way for damage to the Contractor's stored supplies, materials, or equipment.

5.4. Miscellaneous

5.4.1. Lost and Found Items

Many personal items, such as clothing, footwear, towels, recreational equipment, wallets, jewelry, keys, etc., are inadvertently left or lost in the contract areas by Government employees, etc. These items, when found by the Contractor or the contractor employees, shall be considered “Lost and Found Items”.

Lost and Found Items shall not be ignored, thrown away, or taken for personal use by the Contractor or the contractor employees.

Lost and Found items shall be taken to the Moorings Main Office Building. Removed or misappropriated Lost and Found Items by the Contractor or the contractor employees will be considered a serious offense.

5.4.2. Other Contractors

The Government may undertake or award other contracts for additional work. The Contractor shall fully cooperate with such contractors and Government employees and coordinate work as directed by the

Contracting Officer. The Contractor shall not commit to or permit any act, which will interfere with the performance of work by any other contractors or Government employees.

5.4.3. Environmental

Wastes, effluents, trash, garbage, oil, grease, chemicals, etc., shall not be allowed to enter project lands, lakes, ditches, rivers, canals, waterways, or reservoirs.

5.4.4. Final Removals

At the conclusion or completion of this contract, and before final payment is made, the Contractor shall remove from the work site all contractor furnished equipment, unused contractor furnished materials and any waste material.

6.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

6.1 General Statement

To ensure that the Government receives the services for which it contracted, the Government will only pay for services received. The Performance Requirements Summary (PRS) determines if the Contractor meets the performance standards of the contract, as well as provides guidelines for how and when surveillance will be performed. It ensures timeliness, effectiveness and that the Contractor is delivering the results specified in the contract. Government contract quality assurance will be performed per the PRS surveillance schedule.

6.2 Performance Requirements Summary Table

These are the criteria against which the performance will be evaluated. Work shall be considered not to have been performed when any one of the following conditions exists in accordance to the Quality Assurance Surveillance Plan.

Performance Objective

Performance Standard

Acceptable Quality Levels

(AQL)

Surveillance Validated

Complaints

3.0 Government

Furnished Services and Materials

Contractor shall notify the COR when government furnished supplies require replenishment/reordering.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects complaints

5.2.1 Interior Surfaces

Clean, well-kept interior building surfaces with fresh appearance No accumulations of cobwebs, dust, dirt, lint, grit, or stains on surfaces. Walls and interior partitions shall be free of cobwebs, debris, nonpermanent marks, and dirt. Flat surfaces do not show streaks, smudges or

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspectio n defects

5.2.2 Environmental Surfaces

fingerprints. Window treatments and furniture are clean and free of obvious dust and dirt.

Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.3Desk / Table / Counter Cleaning

All desk, table, and counter surfaces shall be free of obvious dirt, debris, streaks, film, and dust

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.4Waste Removal

All trash receptacles throughout the Project are fresh-smelling and do not exceed half-full. Can-liners have a fresh appearance.

Trash is empty. Plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container in accordance with PWS.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.5 Recyclable Materials

White Paper included shredded paper has been collected and placed in recycle dumpsters.

Card board boxes from office areas have been collected, broken down and placed in recycle dumpsters.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.6 Glass/Mirrors

All interior glass, including glass in doors, partitions, walls, windows, mirrors, display cases (Plexiglas), etc., shall be clean and free of film, dirt, grime, streaks, cloudiness, smudges, fingerprints, water, water spots, and other foreign matter, including bugs, bug spots, and cobwebs.

After cleaning, surrounding areas shall be free of standing water, drips, or watermarks.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

Performance Objective

Performance Standard

Acceptable Quality Levels

(AQL)

Surveillance Validated

Complaints

5.2.7.1 Carpeting

Carpeted areas are free of dirt, debris, litter, and other foreign matter. No visible spots or stains on carpeting.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.7.2 Hard Finished Floors

Hard finished floors shall have a uniform, glossy appearance that is free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, wall/floor edges, furniture, trash receptacles, etc., shall be clean, and free of floor cleaning solutions.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.7.3 Painted Concrete Floors

All painted concrete floors shall be swept, dust mopped, damp mopped, wet mopped, recurring regularly one (1) time every two

(2) weeks as set out by the schedule coordinated with the COR , to maintain an appearance that is free from dirt, debris, dust, and other foreign matter.

Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.7.4 Floor

Mats

Floor Mats shall be free of lint, litter, soil and other foreign matter.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.8 Restrooms and shower stalls

In addition to applicable cleaning standards in paragraphs 5.2.1.through

5.2.7. above, restrooms and locker rooms shall be cleaned on days and during times described in paragraph 5.2 above , to meet the standards in this section.

Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.2.8.1 Clean and Disinfect

All surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, doors, walls, and other surfaces shall be clean and disinfected.

Floors shall be swept, mopped, and sanitized to ensure that there is not a buildup of dirt, debris, or bacteria.

Partitions and walls shall be free of obvious dirt, graffiti, dust, or any other

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection extraneous matter. Plumbing fixtures shall be free of streaks, stains, scale, scum, urine deposit, and rust stains.

Contractor shall ensure that restrooms have a clean and pleasant odor.

5.2.9 Kitchen

and Break Rooms

All surfaces including the floor, table, counters, door, window sills, and inside the microwave, shall be free from streaks, stains, scales, scum, rust stains, food debris, dirt, bacteria, odors, and other extraneous matter.

Waste receptacles used for food and trash shall be empty, clean, and in a sanitary condition.

Exteriors of appliances, including refrigerators, ranges, microwaves, toasters, coffee makers, and dishwashers, as well as counters under small appliances, shall be clean and free of dust, fingerprints, food crumbs, and smears.

Sink basins, including faucets, orifices, and drains, shall be clean, disinfected, and polished.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.3.1 Strip, Scrub, Seal, and Wax Floors.

Floors stripped, waxed and polished, evidence of chairs/trash cans picked up – uniform glossy appearance, free of old wax, scuffs, and other nonpermanent stains in accordance with PWS.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.3.2 Shampoo /

Deep Clean Carpets

Carpeted areas free from stains, food debris, dirt, and other extraneous matter.

Moveable objects returned to original area, in accordance with PWS.

95% Periodic (Weekly, Biweekly, Monthly)

3/month ( # of inspection defects + complaints)

5.3.3 De-scale Showers, Toilet Bowls, and Urinals

Showers, toilet bowls, and urinals shall be de-scaled as needed, but no less than two

(2) times per year , to keep them free of scale, soap films, and other hard deposits.

Biweekly, Monthly)

3/month ( # of inspection

6.2 Surveillance.

100% inspections by the COR will serve as the surveillance methods. If the COR discovers deficiencies and/or receives complaints, the COR will alert them to the contractor for correction.

6.3 Quality Control.

The Contractor, not the government, is responsible for quality control actions necessary to meet the quality standards set forth by the contract. The contractor shall develop and submit a Quality Control Plan (QCP) for Government approval within ten (10) calendar days after award. Once accepted, the QCP will be incorporated into the QASP. The QASP is not a contractual instrument and may be changed at the COR’s discretion. The contractor shall use the QASP to guide and document the implementation of the required management and quality control actions to achieve the specified results. The Government reserves the right under the Contract Terms and Conditions--Commercial Items (FAR 52.212-4) to inspect services. The Government will reject non-conforming services.

6.4 Unacceptable Performance.

When performance is determined unacceptable, as defined in the Performance Requirements Summary, the COR will inform the contractor that performance is unacceptable and provide written documentation by use of the Form DD 2772, Contract Discrepancy Report. By initialing and dating the form, the contractor is only acknowledging notification of unacceptable performance. Disputes in surveillance should be referred to the Contracting Officer.

The COR will notify the Contracting Officer of unacceptable performance. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defect(s) in services cannot be corrected by re-performance, the Government may:

a. Require the Contractor to take necessary action to ensure future performance conforms to contract requirements.

b. Reduce the contract price to reflect the reduced value of the services performed.

c. If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

i. By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service;

ii. Issue Cure Notice;

iii. Terminate the contract for Government convenience; and / or

iv. Terminate the contract for Cause.

6.5 Correction of Non-Performance of Work.

Contractor shall employ an adequate quantity of personnel to ensure that any services found to be not in compliance and therefore not acceptable, shall be made acceptable by the performance or re-performance of the work, where such re-performance is possible, during the first business day after non-compliance has been observed by or reported to and verified by the COR.

6.6 Contractor’s Supervision.

The contractor shall employ a Project Manager who shall be located in the local area and available at all times and who shall have authority to represent the Contractor in dealing with the Government.

6.7 Performance Evaluation Meetings.

The Contractor’s Project Manager shall meet with the COR weekly, or as needed. A mutual effort will be made to resolve all identified problems.

6.8 Performance of Services during Inclement Weather.

To obtain information regarding adverse weather conditions that may affect the status of the US Government Moorings, the contract janitor supervisor will call the Facilities Manager for the US Government Moorings at (503) 808-5431. If the project has been closed, he/she will contact the janitors to let them know they are not to report to work. If project employees have been sent home due to inclement weather, he/she will contact the janitors to let them know they are not to report to work.

Payment will not be withheld for missed cleaning due to inclement weather and closure of the project.

6.9 Damages Caused by the Contractor.

The Contractor shall be held accountable and liable to the Government for any damages to government facilities, fixtures, furnishings, equipment, or grounds caused by the Contractors or their employees.

6.10 Interference with Government Operations.

The Contractor and the Contractor’s employees shall perform all work in such a way as to not interfere with regularly scheduled Government operational activities.

6.11 Services during Repair Activities.

It is expected that, during the period of this contract, occasional repairs may have to be made by electricians, plumbers, carpenters, or maintenance personnel within the powerhouse. All large debris generated by such activities will be removed by the Government personnel, who will also clean up the affected areas by sweeping with brooms and depositing such collected matter into wastebaskets. The Contractor will thereafter accomplish the janitorial services as specified to restore such areas to their original cleanliness. However, the requirements for such cleaning shall be reduced to obtain the maximum results from a labor effort, which would be equivalent to that necessary for the same space during normal operations. Also, from time to time, construction contractors may be working on the project. Usually, their work will not interfere with the janitorial contract.

6.12 Lost and Found.

It is the responsibility of the Contractor to instruct his employees that all articles of possible personal or monetary value found by the Contractor’s employees must immediately be turned in to the COR.

6.13 Other Contracts at the Contract Site.

The Government may undertake or award other contracts for additional work and the Contractor shall fully cooperate with such other contractors and Government employees and carefully fit his own work to such additional work as may be directed by the Contracting Officer. The Contractor shall not commit or permit any act which shall interfere with the performance of work by any other contractor or by Government employees.

7.0 SAFETY & SECURITY

7.1 General.

The Contractor shall comply with applicable Occupational Safety and Health Act (OSHA) standards as well as the Corps of Engineers Safety Requirements Manual, EM 385-1-1, dated September 2014 or most current edition. The OSHA standards are subject to change and such changes may affect the Contractor during performance under the contract. It is the Contractor’s responsibility to be aware of such changes.

7.1.2 Job Safety Analysis.

The Contractor shall, during their on-site tour of the Project, determine those areas and activities in which possible safety hazards exist. The Contractor shall identify hazards in each phase of services performed and what preventive measures the Contractor proposes to take to prevent accidents. The JSA will be due within 10 days of the date of the contract, at the pre-work meeting and will be updated as needed.

7.2 Accidents

7.2.1 General.

In the event that an accident or injury should occur to either Contractor personnel or the public on Government lands, the Contractor shall first notify, the appropriate emergency agency, the appropriate local authorities, and then the COR.

7.2.2 Accident Reports

The Contractor shall make a written report of each separate case of an injury or accident. The report shall include, but not be limited to, location, nature of the injury of accident, authorities notified, and the action taken along with any other pertinent information. The report shall be accompanied by sketches, graphs, drawings, and photographs as needed and forwarded to the COR within 24 hours.

7.2.3 Report of Unusual Conditions

The Contractor shall report to the COR any unusual conditions which are observed during the performance of the cleaning operation. This shall include such items as broken office equipment or furnishings, plumbing fixtures, dispensers, lights that do not work, damaged parts of buildings, and items which may constitute fire hazards to the safety of persons or property.

7.3 Contractor's General Personnel

Prepare an organizational chart and revise whatever organizational changes occur. Maintain a complete organizational chart of all positions that will be working on the project and submit to COR within ten (10) days of the date of the contract and when any onsite personnel changes occur.

7.3.1 Verification of Employment Eligibility

The Contractor is responsible to pre-screen Contractor and subcontractor personnel using the E-Verify Program at http://www.uscis.gov/E-verify to meet the established employment eligibility requirements.

Two valid forms of Government issued identification will be required per individual to ensure the correct information is entered into the E-verify system. Submit a roster of Contractor and subcontractor personnel with verified or eligible employment eligibility to the KO within three days of Notice to Proceed.

7.3.2 Identification of Contract Employees

7.3.2.1 Contractor Uniform and Identification

Each employee will maintain a clean and neat appearance. Dress will include either coveralls or long pants. Each employee will be issued an identification badge by the project. The badge will have the employee’s name, and photo. In the event of change in personnel, either by addition or turnover, the new employee will be issued a badge when accompanied by the on-site supervisor and a letter of identification from the Contractor. Employees shall also have photos taken by the COR or the representative for a photo board to be kept in the Visitor Center Office. The purpose of these photos is to maintain and up-to-date log of employees on site. These photos are property of the Corps.

7.3.2.2 Contractor Vehicle Identification.

In order to keep proper control of vehicles in the Project Area, all Contractors’ vehicles shall display suitable identification, as approved by the COR. All contract employees will be issued a car tag by the project to hang on their rear-view mirror identifying them as a contract employee.

7.3.3 Non-US Citizens

Submit to the COR a scanned legible color copy of the Passport (and the Permanent Resident Card if available) for all personnel who are non-US citizens working on this contract. The COR shall provide the Portland District Security Office the submitted copies at least one month (30 calendar days) in advance of the start of work by the employees. Contractor personnel who are non-US citizens shall not be permitted http://www.uscis.gov/E-verify access to the Project and shall not be permitted to work on the contract at all, until the Foreign Visitor Authorization is received from HQUSACE.

Foreign Visitor Authorizations are now being issued with a maximum duration of 6 months. For personnel who need access on an ongoing basis, the FVA is required prior to being assigned, and every 6 months thereafter.

7.3.4. Security and Security Training

a. Access and General Protection/Security Policy and Procedures: All contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

b. For contractors who do not require CAC, but require access to a DoD facility or installation:

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

c. Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas: All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

d. Pre-screen candidates using E-Verify Program: The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify ) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

* When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

7.3.4.1 Costs associated with the execution of the following training and verification requirements shall be at the expense of the Contractor. Facilitate the following training and submit:

AT Level 1 Training - All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level http://www.uscis.gov/e-verify

I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something).

The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

For Contracts that Require OPSEC Training: All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html ; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

7.4 Physical Security

The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

7.5 Key Control

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

7.6 Lost or Duplicated Keys

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or http://jko.jten.mil/courses/atl1/launch.html%3B http://www.iad.gov/ioss/ http://www.cdse.edu/catalog/operations-security.html duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

7.7 Other than Contractor Personnel

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance…