A.02_DRAFT-PERFORMANCE_WORK_STATEMENT.pdf

W9127N-R-0065

A.02 DRAFT-PERFORMANCE WORK STATEMENT 3

PERFORMANCE WORK STATEMENT FOR

ARMED SECURITY GUARD AND ADMINISTRATIVE SERVICES FOR

THE LOWER COLUMBIA RIVER BASIN PROJECTS:

BONNEVILLE DAM, THE DALLES DAM, AND JOHN DAY DAM

1.0 GENERAL INFORMATION

U.S. Army Corps of Engineers, Portland District is soliciting for armed security guards and administrative services for the Lower Columbia River Projects; to include Bonneville Dam, The Dalles Dam, and John Day Dam. The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform armed security guard services and administrative services as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in the contract and comply with all local, state, and federal regulations during the services performed.

This firm fixed priced, commercial, performance based, non-personal services contract is for a base plus four (4) option years to be exercised at the Government’s discretion. The following option year period of performances are outlined within the delivery/performance schedule of this requirement.

For the initial transition period, the awarded contractor shall work with the incumbent contractor and the government in a partnering fashion to the maximum extent practicable in accordance within the Federal Acquisition Regulations (FAR) Clause 52.222-17, Non-displacement of Qualified Workers.

2.0 DEFINITIONS

Throughout this PWS terms are defined as follows:

ACE-IT. The U.S. Army Corps of Engineers Information Technology contractor. The USACE staffing section that must give approvals for computer/network access, software and mobile device use, radio frequencies, etc.

Activity Hazards Analysis (AHA). A documented process by which the steps (procedures) required to accomplish a work activity are outlined, the actual or potential hazards of each step are identified, and measures for the elimination or control of those hazards are developed.

Army Regulation (AR). A United States Army Regulation. See attachments for Army Regulations applicable to this contract.

Commanders Critical Incident Report (CCIR). See Attachment G for current CCIR policy. Types of Critical Incidents for which the Corps must follow-up on immediately with our District staff.

Common Access Card (CAC): A smart card that serves as the standard identification for active duty military personnel, Selected Reserve, United States Department of Defense (DoD) civilian employees, and eligible contractor personnel. The CAC is also used to provide access to Government computers

Contracting Officer (KO): The Government employee who is authorized to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer’s Representative (COR): An individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement (DFARS) and authorized in writing by the contracting officer to perform specific technical or administrative functions. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract.

Contract Discrepancy Report (CDR): A written record of unsatisfactory performance by the contractor as observed by the Quality Assurance Evaluator (QA) or COR.

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Contractor’s Supervisory Manager (CSM). CSM refers to the Contractor’s representative with overall management responsibility for this contract. The CSM shall be the Contractor’s primary point of contact between the Contractor and the Govt.

Contractor Employee. An employee of the company, working on contract, who reports upward to the CSM.

Daily Activity Reports (DARs). A guard’s daily log of activity while on duty. Required for all guards at all posts on all shifts.

DPSST. Oregon’s Department of Public Safety Standards and Training

Federal Acquisition Regulation (FAR): The Federal Acquisition Regulation (FAR), 48 CFR Chapter 1, is the principal set of rules in the Federal Acquisition Regulation System. The FAR System governs the "acquisition process" by which the federal government purchases (acquires) goods and services.

Force Protection Condition (FPCON): FPCON is the Department of Defense (DOD)-approved system standardizing DOD’s identification of and recommended preventive actions and responses to terrorist threats against U.S. personnel and facilities. The system is the principal means for the commander to apply operational decisions to protect against terrorism and to provide facilitates coordination among DOD Components and support for antiterrorism activities. Increased threat levels may require additional Guards and resources. Should the FPCON change, the Contractor shall be notified by the Contracting Officer or their representative as necessary.

For Official Use Only (FOUO): Government equipment and documents labeled or designated FOUO are For Official Use Only, and are subject to restrictions on access, use, distribution, and disposal.

Guard: As used in this document, “guard” refers to all members of the armed security force (Armed Guard, Monitoring Guard, Powerhouse Roving Guard, Gate Guard, Roving Guard, etc. refer to specific positions on the Armed Security Force).

Hazardous Energy Control Program (HECP): A Hazardous Energy Control Program (HECP, also known as Lockout/Tag out) outlines specific actions and procedures to address and control hazardous energy during servicing and maintenance of machinery and equipment. Personnel who may enter areas where HECP measures are applied are required to be trained on the purpose and function of the program, and safety practices to be observed.

IAW: In Accordance With, usually referring to a regulation or policy.

Incident Reports (IR’s). The written report from a Contractor Employee detailing something that is not the ‘norm’ that happens during a shift. IR’s fall into three categories: CCIR, Powerhouse/NERC and non-critical. All Contractor Employees on all shifts at all posts may be required to submit IR’s.

Lower Columbia River (LCR): The project locations; Bonneville Dam, The Dalles Dam, and John Day Dam.

Memorandum of Understanding (MOU): Also known as a Use Agreement, between the Corps and the Contractor, for certain restricted (non-public) uses.

North American Electric Reliability Corporation - Critical Infrastructure Protection (NERC CIP): NERC has established regulations for CIP for assets affecting the Bulk Electric System. These regulations are collectively referenced as NERC CIP. The Powerhouses, badge issuing stations, and monitoring stations at the three LCR facilities are subject to NERC CIP regulations.

Official Report. The final version of a required report. May be the Initial Report or may be a follow-up or corrected report to the Initial report.

Physical Access Control System (PACS): An Electronic Security System that provides access control, alerts, notifications, and event logging for protection of physical security perimeters. In the context of this document, PACS refers to the network hardware and software, exclusive of locally mounted hardware or devices at the physical security perimeter.

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Quality Assurance Representative (QA): The Government employees responsible for checking Contractor performance.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the methodology to be used by the Corps for surveillance of Contractor performance.

Random Antiterrorism Measure (RAM): Actions taken to present a site specific fluid defensive posture without a set pattern, either in terms of measures selected, time, place, or other variables with the application of deception to present a robust, highly visible, unpredictable portrayal of security measures.

Reliability Compliance Coordinator (RCC): The RCC is the individual responsible for coordinating local compliance efforts with respect to the NERC reliability standards.

Site Lead: Site Lead refers to the Contractor’s lead employee at each dam, who is responsible for scheduling and for minor management responsibilities that arise during normal working conditions. Site leads report upward to the

CSM.

Surge Plan. Contractor’s plan for providing additional staffing for emergencies or FPCON changes.

Unsecured Reports (URs). A Guard’s report of unsecured non-NERC gates or doors found during rounds.

Weapons Logs (WLs). A Gate Guard’s daily (or weekly) log of all vehicles turned away due to having weapons in them. These are only used at Bonneville, as it is open to the public.

3.0 THE GOVERNMENT WILL FURNISH:

The Government shall furnish without cost to the Contractor the normal amounts of utilities, except for telephone service, to be used only in connection with the performance of the work.

3.1 Government furnished materials shall include:

a. Hard keys

b. Identification/access cards for each contractor employee

c. Project Telephones

d. Restroom facilities & potable water sources

e. Guard post(s) for each stationary position

f. Computer workstations for badging station and monitoring stations

g. Training materials identified in the Training Summary

h. Monthly RAM schedules

i. Any computers or printers required by the Government will be supplied

j. Copiers

k. Shredders

l. Fax machines

m. Desks, chairs and landline telephones for the Oregon and Washington guard shacks

n. Base station radio for the Security Office (Bonneville Office)

3.2 Identification Access Cards/Keys.

All identification/access cards and keys provided by the Government shall be returned within 24 hours if/when a Contractor Employee is reassigned, and within 12 hours upon completion of the contract or if a Contractor Employee or CSM is terminated for cause. See also section 12 Security.

3.3 Common Access Card (CAC).

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Each Contractor Employee assigned to the Bonneville Security Office shall be required to obtain a Contractor CAC for accessing Government computers. Obtaining a CAC may require additional background checks from the Office of Personnel Management (OPM). These cards are the property of the Government and must be returned upon request. The CAC must be protected from unauthorized use, damage and theft. The CAC shall not be displayed away from the official duty station or left visible in a vehicle. CAC holders are responsible for logging in to their USACE accounts at least once every 15 days. Failure to log in may cause the accounts to be suspended and may result in loss of privileges required for the position

4.0 THE CONTRACTOR WILL FURNISH:

The Contractor shall supply all equipment necessary for armed security and administrative personnel to carry out the duties as described below. Equipment listed below shall be stored per AR 190-11 and AR 190-51. Contractor shall provide an equipment list (make, brand, and model) for approval 15 days prior to commencement of services. Any changes to the equipment list throughout the period of this contract shall be submitted and approved by the COR prior to the acquisition and change of equipment.

4.1 Standard Personal Protective Equipment (PPE) for each Armed Guard:

a. Safety Boots (black), compliant with ASTM F 2413-11

b. (Non-white) Hardhat compliant with ANSI Z89.1-2014, with “Security” visibly displayed

c. Reflective vest with “Security” visibly displayed

d. One set of hearing protection

e. One set of black leather gloves

4.3 Required equipment for each Armed Guard:

a. One (1) Duty belt equipped with belt keepers, level III retention holster, ammunition pouch, radio holder, handcuff pouch, and OC spray holster. All components of the duty belt shall be compatible with and of adequate size to accommodate the equipment the Armed Guards will carry.

b. One (1) Ballistic-resistant personal body armor -, NIJ Standard 0101.06, Level-IIIA

c. Two (2) flashlights (one carried by the guard, and one at the post)

d. One (1) set of handcuffs with double lock capability, with a handcuff key

e. One (1) oleoresin capsicum (OC) aerosol dispenser

f. Batteries for radios, pagers, cell phones and flashlights

g. Three (3) fully loaded magazines

h. One (1) Asp/Baton and holster

i. One portable radio

j. One firearm

k. One pair binoculars for each gate house and for each patrol vehicle Footwear traction device/system. For local conditions in the Columbia River Gorge, styles with small spikes are more effective than those with coils (winter only).

4.4 Firearms:

The contractor shall provide one handgun for armed guard positions that are equipped with common police or military type semi-automatic handguns of 9mm, .357, .40, or .45 calibers and have fixed sights. In accordance with AR-190- 56, section 6-14, weapons used by the guards must be company owned and issued.

Ammunition shall meet or exceed police standard hollow point specifications and be inspected semi-annually and be replaced as needed to maintain operational readiness. A report of inspection must be provided to the COR/QA within five (5) working days after completion of each semi-annual inspection. The Contractor shall provide clearing barrels for any area in which weapon exchanges or shift changes take place. Clearing barrels and locations must be approved in advance by USACE.

Guards shall qualify, IAW AR 190-56, on the company-provided weapons which will be used for this contract.

Weapons certification must be performed in full duty uniform to include authorized duty belt and holster, and using the specific type of duty weapon(s) the guard will use when providing services under this contract. Guards shall not be assigned duties requiring the carrying of weapons until after required use-of-force training (including authority-and-jurisdiction training) and weapons qualification have been successfully completed and they have been licensed by OR and WA.

Prior to commencement of work, the Contractor shall provide the COR/QA with a written plan addressing safe storage of weapons, their maintenance (including a maintenance schedule), and how weapon exchanges shall be accomplished in a safe manner. Also an inventory list of weapons to be used under this contract, including serial numbers prior to commencement of the contract. Secure storage for all contractor furnished weapons and ammunition must be provided in accordance with AR 190-11.

4.5 Uniforms

The Contractor shall provide an appropriate uniform that meets the standards of AR 190-56. All Uniforms will be maintained, repaired and replaced as needed. Each will shall clearly display the discernible awarded contractor insignia and nametag, shall be personally fitted for each Contractor Employee, and shall be sized for the Level-IIIA body armor to be worn under the uniform shirt for all Armed Guards. Uniforms will accommodate the wide variety of climates.

4.6 Vehicles

The contractor shall provide vehicles licensed for travel on public roads for all locations as described within the PWS. Vehicles shall be in serviceable condition at all times, including appropriate tires, fluids and mechanical parts.

Each vehicle shall be properly marked with the awarded contractor name and/or insignia and function (i.e.

“Contractor Name, Security”). A contingency plan shall be established for providing replacements when vehicles are unavailable due to maintenance or repairs. A vehicle will be provided during the entirety of the shift. Solely electric vehicles are not permissible as contractor vehicles. Each vehicle shall be equipped with the following:

a. Appropriate winter traction devices (either chains/cables, studded tires, or DOT approved mud & snow tires) during winter weather

b. Appropriate ‘non-winter’ tires during the rest of the year

c. Cellular phone

d. Multipurpose fire extinguisher

e. Flashlight

f. Class A Type II first aid kit

g. Emergency flares or equivalent

h. Spotlight

i. Minimum of three orange safety cones.

4.7. Fuel

The Contractor shall provide adequate fuel for vehicles, to include a source of currency for fuel purchases (i.e. credit card or gas money). The Government shall not incur any additional costs for vehicles or for any other mode of transportation for mobile patrols under this contract to include bridge tickets, fuel, repairs, etc.

4.8 Radios

The Contractor shall provide one functional radio and one spare radio per site for each guard position that is compatible with the USACE LCR area of operation such as Motorola APX series or other P25 capable brand.

Equipment acquisition shall be coordinated with the local Dams in accordance with the Information Management Radio/Satellite Transmission Systems and Frequency Management Policy Memorandum (see Appendix I). Specific site channel and frequency information shall be provided to Contractor upon award. Public Marine Channels 14 & 16 for Navigation traffic are also required. The Contractor shall sign a government provided Memorandum of Understanding (MOU) with USACE prior to the use of the USACE frequencies (see appendices). The COR shall provide the pre-filled MOU at the pre-work meeting.

4.9 Pagers

The Contractor shall provide one functional pager for each on-site position one week prior to commencing work onsite. Each pager must be compatible with the Project's message/transmitting and programming system (Turn-Key Technologies' TTI Ovation 3 Pager Receiver, Frequency 173.4875MHz)). No contractor employee will be allowed to work on-Project without wearing a pager unless specifically so permitted by the CO. The government shall program all pagers before site work begins. At the end of the onsite work, the pagers will become the property of the Government.

4.10 Cell Phones

A.02 DRAFT-PERFORMANCE WORK STATEMENT 3

Roving Guards shall carry contractor provided cell phones at all times while on duty. Per Army policy, site policies, and state laws, cell phones shall not be used while operating any vehicle. Phone numbers will be provided to the COR/QA prior to the commencement of work and within 8 hours of any changes.

Portable electronic devices, including cell phones, used by contractors may be prohibited from inside powerhouses or may require registration and approval prior to use. A signed Appropriate Use agreement may also be required.

4.11 Software & Electronic Devices

Any software or electronic devices to be used for Contractor Employee management or tracking (i.e. Tracktik, Guard Track, etc. and any associated electronics (i.e. cell phones, loggers, computers, iPads, etc.)) are to be pre-approved by USACE before being brought on site for use. A MOU may be required for approval.

a) GPS tagging is not allowed.

b) All data must be stored encrypted and all data transfer must be made via encryption and SSL.

c) Software and devices shall be approved by ACE-IT.

d) USACE shall have access to system records for a minimum of 3 years after the end of the contract for records retrieval.

e) All reporting should be electronic and in PDF format unless otherwise specified by the COR.

5.0 PERFORMANCE STANDARDS AND GUIDELINE REQUIREMENTS

Contractor shall provide scheduled Armed Guard services and Administrative services for the duration of the period of performance, as described below, including all Federal Holidays and Presidential/Administrative closings, except as otherwise noted.

5.1 Regulatory Compliance:

The Contractor shall be responsible for compliance with all legal and regulatory requirements pertaining to contracted security guards, including but not limited to federal, state, local, Army, and NERC regulations.

All of the sites covered by this contract have operations in both Oregon and Washington.

5.2 Contractor’s Supervisory Manager (CSM)

Responsible for overall contract performance. The Deputy Site Manger is empowered to make and carry out management decisions, with regards to in-scope contract performance requirements. CSM will provide day to day oversight and quality control for all three LCR sites. The CSM will make bi-weekly site visits (i.e. every 2 weeks).

Duties will include; scheduling staff, to include a site lead per project; scheduling training, maintaining regular and frequent communications with the site COR/QA; leading the weekly conference call between the Corps and the Contractor; providing all required reports listed within the PWS; inclusive of status of licenses, certifications and training. The CSM will be responsible for ensuring contract compliance, redress of grievances through mediation (if possible) and respond to official requests from the Government. The CSM shall submit to the COR, prior to the commencement of services, documentation as a Supervisory Manager with the DPSST. CSM shall also maintain meet all training, licensing, and NERC CIP requirements for the posts where they may be assigned.

5.3 Site Leads

One Contractor Employee will be designated per site to serve as an on-site lead. The Site Lead will provide an on-site chain of command and will be responsible for minor management issues arising during the shifts. They shall have the authority to respond to local site issues including, but not limited to, scheduling, conduct, personnel and equipment. They shall be a go-between, between the guards and the COR/QA. They shall be under the direct supervision of the CSM.

5.4 Armed Guards.

Perform internal security services including, but not limited to, surveillance and patrol of structures, facilities, roadways; controlling access to secured areas; inspecting vehicles and/or deliveries; assisting and directing visitors;

checking ID’s conducting Random Antiterrorism Measures (RAMs) and reporting suspicious behavior. Armed Guard duties shall include time spent speaking with Law Enforcement Officers, attorney’s, prosecutors, etc. and or testifying in court when connected to a documented USACE incident occurring while on duty.

A.02 DRAFT-PERFORMANCE WORK STATEMENT 3

For each sites specific guard instructions/duties please refer to the following appendices; Appendix C for Bonneville Dam, Appendix D for The Dalles Dam; and Appendix E for the John Day Dam.

5.4.1 Gate Guards.

Armed Guard assigned at a main entrance gate. Perform internal security services including, but not limited to access control, vehicle inspection, visitor assistance, greeting drivers, determine status and destination, check for badging and parking permits where required, check vehicles for weapons, check deliveries, direct buses, supply visitor information, conduct RAMS and write daily reports.

5.4.2 Roving Guards.

Armed Guard assigned to perform mobile patrols by vehicle and/or on foot, either inside or outside of the Powerhouse or both. Typical duties include but not limited to, vehicle inspections, key card verification, emergency and incident response, door and gate checks, access control, roving patrols, incident response, mitigation, response to alarm based concerns upon guidance from the Monitoring Guard, Security Specialist, RCC or Chief Operators, conduct RAMS and general surveillance. Roving Guards shall address security concerns, observe, and report pertinent information to the COR/QA, security officials, Park Rangers, Control Room Operators and/or First Responders. Guards shall act and collaborate with Park Rangers, USACE staff, and emergency personnel. The Roving Guard shall meet all requirements of NERC CIP-004 for cyber access to Critical Cyber Assets, and shall obtain local Project authorization for that access.

5.4.3 Monitoring Guards

An Armed Guard assigned to monitoring the Physical Access Control System (PACS) to detect security events; utilizing CCTV or other methods to investigate the causes of security events; dispatching and coordinating Guard response efforts for mitigation of detected security events. Dispatches the Powerhouse Roving Guard to respond to alarms as they are detected. All guards assigned to monitoring duties under this contract shall be licensed with Oregon DPSST as Alarm Monitor Private Security Professionals. All certifications shall be submitted to the COR/QA for all alarm monitoring guards prior to the commencement of services and when any new Monitoring Guards are added. The Monitor Guard maintains the Daily Activity Report (DAR) for the site if it is not done electronically. The Monitor Guard records all alarms received and the actions that were taken to resolve each incident. Gate Guards and Roving Guards report incidents encountered to the Monitor Guard. The Monitor Guard records this information in the DAR and submits a daily report to the COR/QA. A consolidated DAR project report should be submitted electronically to the COR/QA daily.

Contractor shall train and license sufficient backup personnel to ensure continuous coverage when the regularly assigned Monitoring Guards are not available. Prior written approval shall be received from the COR/QA if Monitoring duties will require a main gate to be unattended.

5.4.4 Bonneville Security Office Administrative duties

At Bonneville Dam only, the Contractor shall provide an Armed Guard for Administrative Staffing for the Security Office, Monday through Friday 0630-1600 (except Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year’s Day) to perform the duties described in Appendix C.

5.5 Position Performance Summation

Position Performance Summation

BONNEVILLE DAM

Description Position Hours of

Operation Schedule Additional

Training Expected Days

OR/WA Gate Guards (2)

0600-1800 12 hours

Monday – Sunday None 365

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Position Performance Summation Roving

Guard #1 24 hours Monday - Sunday None 365

Roving Guard #2

1800-0600 12 hours

Monday - Sunday None 365

Security Office Duties 0630-1600 9 hours

Monday - Friday

Requires Common Access Card/AUP/IA 256

Additional Guard Services Varies

Varies

None 4

THE DALLES DAM

Description Position Hours of

Operation Schedule Additional

Training Expected Days

Oregon Gate Guard/ Monitoring 24 hours Monday – Sunday

Alarm

Monitor 365

Roving Guard 24 hours Monday-Sunday

Additional Guard Services Varies

None 2

JOHN DAY DAM

Description Position Hours of

Operation Schedule Additional Training Expected Days

Oregon Gate Guard 24 hours Monday – Sunday None 365

Monitoring 24 hours Monday - Sunday

Roving Guard 0600-1800, 12 hours

Monday – Thursday None 198

Additional Guard Services Varies

None 2

5.6 Ongoing Communications

All Contractor Employees assigned to this contract shall possess effective written and verbal communication skills in the English language, and shall have the ability to write descriptive daily activity logs, incident reports, and other reports and logs.

If electronic reporting is used, all reports shall be sent to the appropriate COR/QA immediately via e-mail.

5.6.1 Required Reports (DARs, IR or UR’s & WLs). Required reports shall be submitted to the COR/QA no later than the end of each shift and shall be reviewed by both the Contractor and the COR/QA. Any initial report made verbally is to be followed up with an Official written report by the end of the shift the verbal report was made.

a. Daily Reports or Daily Activity Reports (DARs). DARs shall be submitted by each guard at the end of each shift and then sent to the COR/QA by the morning of the next business day.

b. Incident Reports (IR’s). Any time something is ‘out of the normal’ and IR shall be written. IR’s shall always be written if a NERC door is found unsecured.

c. Unsecured Reports (UR). For all NON-NERC doors, a UR may be used in lieu of an IR if the door or gate can be properly secured by the guard.

d. Weapons Logs (WLs). Weapons Logs are required for each gate at Bonneville. Initial WLs shall be submitted at the end of each day’s shift at the OR and WA gates and then sent to the COR/QA on the morning of the next business day unless they are incorporated into an electronic

DAR.

5.6.2 As Needed Reports

Incident Reports (IRs). Initial CCIR and Powerhouse/NERC Incident Reports shall be provided to the COR/QA within one hour after the incident. For incidents involving the Powerhouses or NERC, the Incident Report shall also be provided within one hour to the COR/QA and Project RCC. All incidents that are unusual or not typical of the shift shall be reported.

a. For CCIR Incidents, the initial communication may be verbal, and must be made immediately, with the written report to follow directly after the incidents conclusion. This is due to the Corps reporting requirements.

b. For Powerhouse or NERC incidents that cannot be resolved, the RCC and or COR/QA shall be notified immediately by phone or email, with a written follow up submitted no later than the end of the shift.

c. For all non-urgent incidents, written initial reports shall be submitted at the end of each shift to the COR/QA. Verbal reports are not required, but may be used in conjunction with written reports.

5.6.3 Official Reports. If any initial report is followed by an Official (corrected) version of the report, then the Official report is to be provided to the COR/QA no later than 1300 on the following business day after the incident. All Official reports should be marked as both Official and Final.

6.0 Training

The Contractor shall ensure that all workforce personnel are familiar with and understand directives and regulations established by Oregon DPSST, State of Washington, Army Regulations 190-56, AR 190-14, AR 25-2, Army Training Support Package TSP-191-SG-0001, and NERC regulations CIP-004 and CIP-007. The Contractor must ensure that all training, qualifications, and certifications of all guard force personnel remain current at no additional cost to the Government. All training materials must adhere to Army or by NER CIP regulations. Prior to beginning performance, the Contractor must submit a plan of instruction to the COR for approval. The Contractor is required to keep a training/personnel record for each employee and make that available at any time for inspection by the COR. Documentation of initial NERC CIP training (completed quizzes) shall be submitted during the access request process, as outlined in Site Access. Contractor shall administer recurring training upon request from a COR/QA and or on a yearly schedule. See also section 11 Security.

6.1 Contractor Employee Training Schedule.

An updated training schedule shall be sent to the COR quarterly or upon request and include the following:

a. The name of Contractor Employee to be trained

b. The name of the course/class to be trained

c. Dates and time of training

d. Location where training will be conducted.

The COR shall be notified in writing (e-mail is acceptable) a minimum of one (1) week in advance of all training classes and two (2) weeks in advance of all weapons familiarizations and qualifications. COR/QA, RCCs or Security Specialists may elect to attend any training sessions as observers.

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Documentation of successful completion of all required training shall be provided to the COR a minimum of 3 days prior to the beginning of work for each employee. Exception: Documentation of initial NERC CIP training may be submitted during the site access process.

6.2 Armed Guard Training Table

TRAINING FREQUENCY MATERIALS

PROVIDED BY

Standards of Conduct and Ethics Annual Contractor

Rules of Engagement/Use of Force* Annual Contractor

Defensive Tactics/ Unarmed self-defense and restraint techniques

Annual Contractor

Weapons Training IAW AR 190-56 Semi-Annually Contractor

Incident Response Annual Contractor

Report Writing Annual Contractor

Radio Communications Annual Contractor

Customer Service Annual Contractor

CPR Annual Contractor

EEO/Sexual Harassment Annual Contractor

Defensive Driving Annual Contractor

Workplace Violence Annual Contractor

Active Shooter Response* Annual Government

Alarm Monitors Site Specific Training Annual Government

Operational Security (OPSEC) Annual Government

Personally Identifiable Information (PII) Annual Government

NERC CIP Security – Physical Access Annual Government

Search an Individual (DA Civilian), 191-389-0004 Annual Government

Inspect a Vehicle for Explosive Devices or Prohibited Items at an Installation Access Control Point, 191-389-0030

Annual Government

Patrol a Restricted Area, 191-389-0031 Annual Government

Perform as a Stationary Guard in a Restricted Area, 191-389-0032

Annual Government

A.02 DRAFT-PERFORMANCE WORK STATEMENT 3

TRAINING FREQUENCY MATERIALS

PROVIDED BY

Respond to an Active Shooter*, 191-389-0035 Annual Government

Search a Building (DA Civilian), 191-389-0036 Annual Government

Subdue a Subject with Oleoresin Capsicum (OC) Spray, 191-389-0037

Annual Government

Control Entry to and Exit From a Restricted Area (DA Civilian), 191-389-0038

Annual Government

Subdue a Subject Using the Required Level of Force *, 191-389-0042

Annual Government

Control Entry at an Access Control Point, 191- 389-0045

Annual Government

React to a Bomb Threat, 191-389-0048 Annual Government

NERC CIP Security – Cyber Access (required for Contractor personnel assigned to monitoring and guards who will relieve these positions)

Annual Government

Antiterrorism (AT) Level 1

To be provided by the Government either in person or via web - Annual

Government

HECP – Incidental Person (IP)

To be provided by the Government during Site

Orientations/Safety Talks

- Annual

Government

TARP Annual Government

* Both the Contractor/state training and the Army training are required

6.3 Administrative/Security Office Training Table

TRAINING FREQUENCY MATERIALS

PROVIDED BY

Standards of Conduct and Ethics Annual Contractor

Rules of Engagement/Use of Force* Annual Contractor

Defensive Tactics/ Unarmed self-defense and restraint techniques

Annual Contractor

Report Writing Annual Contractor

Radio Communications Annual Contractor

Customer Service Annual Contractor

CPR Annual Contractor

EEO/Sexual Harassment Annual Contractor

Workplace Violence Annual Contractor

A.02 DRAFT-PERFORMANCE WORK STATEMENT 3

TRAINING FREQUENCY MATERIALS

PROVIDED BY

Active Shooter Response* Annual Government

Operational Security (OPSEC) Annual Government

Personally Identifiable Information (PII) Annual Government

NERC CIP Security – Physical Access Annual Government

Respond to an Active Shooter*, 191-389-0035 Annual Government

AR 25-2, Information Assurance Awareness training (required only for Contractor personnel assigned to Administrative duties)

Annual Government

NERC CIP Security – Cyber Access (required Contractor personnel assigned to Administrative duties)

Annual Government

Antiterrorism (AT) Level 1

To be provided by the Government either in person or via web - Annual

Government

HECP – Incidental Person (IP)

To be provided by the Government during Site

Orientations/Safety Talks

- Annual

Government

U-Pass Acceptable Use Policy (required for Contractor personnel assigned to Administrative duties)

Annual Government

TARP Annual Government

* Both the Contractor/state training and the Army training are required

All guards shall have an in-person orientation session with the COR/QA for the site prior to performing any work on site, however, initial, unarmed OTJ training is allowed at the discretion of the COR/QA prior to orientation.

7.0 DOCUMENTATION

7.1 The Contractor shall provide the following to the Government for review and approval not less than 15 days prior to the commencement of work.

a. Summary of Plans/Deliverables:

1. Use of Force Plan

2. Weapons Safety & Maintenance Plan

3. Weapons Exchange Plan

4. Contractor Employee Training Schedule

5. Quality Control Plan

6. Safety Plan

7. Accident Prevention Plan (APP)

8. 15 day transition plan

9. Fatigue Management Plan

10. Employee training and orientation Plan

11. Vehicle Operations Plan

12. Public Safety Plan

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13. Drug Free Workplace Policy

14. Hazard Communications Plan

15. Activity Hazard Analysis (AHA) for specific tasks

16. Provisions for modifying work conditions during extreme weather events. (For hot weather consider the apparent heat index will be increased for personnel wearing body armor, for cold weather consider travel safety and road closures.)

17. Documentation of Executive Managers License

18. Documentation of Supervisory Managers License

19. Documentation that the Contractor’s designated Safety and Health Officer has successfully completed the OSHA 30 hour General Industry training per EM 385-1-1, Section 01.A.17.b(1)

20. Proof of each Guard’s Licensing for OR and WA, IAW armed Security Professional with Oregon

DPSST and licensing as an Armed Private Security Guard with the State of Washington

21. Current OPM Tier III background check, via PSIP for Contractor Employees

22. Background check via USACE’s HSPD-12 Compliance system (see section 11) for all badged employees who do not require an OPM Tier III.

23. Normal Access Request documentation required for each LCR site

24. All required NERC CIP Training (Physical access training for all, Electronic access training as needed)

25. NWP Cyber System Logical Access Request form for all guards performing Monitoring Guard duties or working in the Bonneville Security Office.

26. Proof of medical screening for each Guard.

27. Physical Ability Test (PAT) Results for each Armed Guard

28. Weapons Training Results for each Armed Guard.

29. Patrol Vehicle for inspection

30. Sample uniform for approval

31. Firearms and ammunition for inspection

32. Radios and Pagers for inspection

33. Initial work schedule for each site

34. Emergency contact numbers for all Contractor Employees (including CSM) for each site prior to commencement of work.

35. Samples of DAR’s, IR’s, WL’s, and other report formats

36. Elevated FPCON/Surge Plan

37. DA Form 5019 for each Armed Guard b, The Contractor shall provide the following to the Government prior to adding new personnel on contract:

1. Revised Contractor Employee Training Schedule

2. Proof of each new Armed Guard’s Licensing for OR and WA, IAW armed Security Professional with

Oregon DPSST and licensing as an Armed Private Security Guard with the State of Washington

3. Current OPM Tier III background check, via PSIP for Contractor Employees

4. Normal Access Request documentation required for each LCR

5. All required NERC CIP Training (Physical access training for all, Electronic access training as needed)

6. NWP Cyber System Logical Access Request form for all guards performing Monitoring Guard duties or working in the Bonneville Security Office.

7. Proof of medical screening for each new Armed Guard.

8. Physical Ability Test (PAT Results for each new Armed Guard)

9. Weapons Training Results for each new Armed Guard.

10. Emergency Contact numbers for each new Contractor Employee

11. DA Form 5019 for each new Armed Guard

c. The Contractor shall provide the following to the Government within 30 days of any changes:

1. Documentation that the Contractor’s designated Safety and Health Officer has successfully completed the OSHA 30 hour General Industry training per EM 385-1-1, Section 01.A.17.b(1)

2. Documentation of Executive Managers License

3. Documentation of Supervisory Managers License

d. The Contractor shall provide the following to the Government within 5 days of any changes:

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1. Any changes to either the billing or physical company address

2. Any changes to the contact phone numbers for the main company offices

3. Any changes to Contract Manager contact information

7.2 Use of Force Policy

Prior to contract commencement, the Contractor shall provide a Use of Force Policy that meets the requirements of Oregon DPSST, and Washington RCW and WAC, AR 190-56, and AR 190-14.

7.3 Quality Control (QC) Plan. The Contractor shall establish a complete Quality Control (QC) Plan to ensure the requirements of the contract are adhered to as specified. This plan shall include, but not be limited to, inspection systems, methods for identifying deficiencies, Incident Reports and daily logs.

The Contractor shall provide the COR with copies of all documentation of the QC Plan prior to on-site work and with updates when there are any changes thereafter. This plan shall include pertinent data including employee name, Certification number and expiration date, driver’s license number and expiration date, most recent training

The Contractor shall address all identified deficiencies, and shall report the deficiency and the resolution to the site and COR/QA within the time frames identified in communications.

The Government shall provide Quality Assurance (QA) oversight to monitor the Contractor’s performance and adherence to the PWS. The Government reserves the right to perform random unannounced spot checks at any time, to assess the Contractor’s compliance with the provisions of this PWS.

7.4 Safety documents.

Prior to commencement of work, the Contractor shall provide the COR with a written plan of the Contractor’s overall safety program, and related documents, including the contract specific Accident Prevention Plan (APP) and the Fatigue Management Plan (FMP); see EM 385-1-1, 01.A.20 Fatigue Management Plan. These plans shall address policies and procedures for safe operation and compliance with OSHA, EM 385-1-1 and other applicable safety requirements. Activity Hazard Analysis’s shall be included in the safety documentation.

7.4.1 Safety and Health Officer Documentation.

Contractor shall assign a Safety and Health Officer (SHO) for this contract, and a Designated Representative (DR) for each site. Documentation that the SHO has completed the OSHA 30 hour General Industry class per EM 385-1-1, Section 01.A.17.b(1) shall be provided to the COR not less than 15 days prior to the commencement of work.

7.5 Driver’s License.

Each individual Contractor Employee shall possess a valid state driver’s license meeting state and federal requirements for the state of residence at the time of hire, and shall maintain a valid license throughout the duration of employment under this contract. If the driver’s license issued by the state does not comply with the requirements of the REAL ID ACT, then the Contractor Employee must provide supplemental identification to meet the Personal Identity Verification (PIV) requirement.

7.6 Medical Screening.

Each individual Armed Guard shall complete an initial and recurring medical screening that meets or exceeds the specifications listed in Army Regulation 190-56, Section 3-10. All Armed guards shall be able to perform the essential job functions as described in AR190-56.

7.7 Physical Ability Test (PAT).

Prior to being assigned to security guard duties, each Armed Guard shall complete and pass a Physical Ability Test (PAT) that meets or exceeds the specifications listed in Army Regulation 190-56, Section 2-2c and, and Training Circular 3-22.20. Only contract incumbents with a medical waiver may take the alternate PAT.

7.8 Background Checks.

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Prior to being assigned to work at any of the LCR sites under this contract, Contractor Employees shall meet the applicable background check requirements for state licensing, project access, NERC CIP access, and must be vetted thru the USACE’s HSPD-12 Compliance system process. See section 11.

Armed guards = Tier III + states

Administrative = Tier III CSM = Tier III + states if licensed as guard

Management over the CSM level = USACE HSPD-12 Any other contractor employee needing access to LCR site = USACE HSPD-12

The Federal Background Check required by AR 380-67, meets the background check requirements of NERC CIP- 004-6 and Army Directive 2014-50. Contractor Employees shall be considered ineligible to work, and shall not be assigned to this contract, until this condition is met. Exceptions: Any person who OPM confirms to have a valid Federal Background Check, as required for their assigned duty station, shall be exempted from additional NERC or Federal background check requirements while the existing Federal Background Check remains valid.

7.8.1 Denial of Access.

An unfavorable adjudication of a background check and/or FVA shall be considered grounds for denial of access to the LCR Projects.

Contractor Employees shall have no violent, sexual, cyber or terrorism crimes in their records. Contractor employees shall have no domestic violence related misdemeanor convictions as per the Domestic Violence Offender Gun Ban (aka Lautenberg Amendment to the Gun Control Act of 1968).

The CSM and Armed Security Guards employees all require a Tier III background investigation. The Contractor shall make arrangements to have each employee go to the USACE Portland District Security Office in person for fingerprinting and PSIP forms.

Each Contractor Employee will receive instructions from PSIP via e-mail. They will be given a limited time in which to respond and complete the PSIP application. Failure to complete the application in a timely fashion shall cause their rejection from the system and may make them ineligible for further processing.

8.0 CONDUCT

If any Contractor or subcontractor employee is removed from one LCR Dam for performance or conduct issues, that employee shall not be assigned to any of the other LCR Dams.

8.1 Substance Abuse.

All Contractor Employee shall comply with AR 600-85, The Army Substance Abuse Program and Executive Order 12564, Drug Free Federal Workplace.

8.2 Personal Conduct.

Contractor personnel shall be required to maintain a high standard of conduct at all times as per AR 190-56.

8.3 Information Security

The contractor and its employees shall ensure all information received or developed during the performance of this contract is deemed (FOUO) and shall not be released to unauthorized persons or taken offsite. The contractor and its employees shall properly safeguard all reports, data, and information to prevent unauthorized use, duplication, or disclosure.

Contractor personnel shall not have access to classified information.

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All reports, data, and information provided to the Contractor, or generated in the performance of this contract, are the property of the Government. The Government reserves all rights in such reports, data, and information. Contractor has no proprietary, economic, or other interest in any report, data, or information relating to this contract, and shall not acquire any such interests.

Government documentation that is no longer needed shall be destroyed per AR 25-2 and local policies. Approved shredders are available at all of the LCR facilities.

Badge issuing operations require handling of information covered by the Privacy Act of 1974, including Social Security Numbers, dates of birth, home addresses and telephone numbers, and sensitive or identifying information.

Gate Guard duties may also involve access to Personally Identifiable Information (PII). All Contractor employees shall adhere to the requirements of the Privacy Act to its fullest extent.

Contractor Employees shall not use computers, phones, or other devices to document or transmit information about the physical infrastructure, security posture, or active security situations at any of the LCR sites.

Contractor Employees shall refrain from discussing security arrangements with all unauthorized personnel.

9.0 WORK SCHEDULES

The CSM or Site Lead shall notify the COR/QA of all schedule adjustments occurring after the schedule is distributed. If the need for a schedule adjustment arises at shift change, or outside of Project business hours (Mon- Thurs 0630-1700), CSM shall notify the COR/QA no later than the start of the next business day.

9.1 Under FPCON Alpha or Bravo:

• Scheduled shifts shall not exceed 12 hours.

• Shifts of 12 hours shall not be used for more than 5 consecutive days at any time.

• Armed guards shall not work and or train for more than a combined 110 hours in any 2 week period.

• Armed guards shall have a mandatory rest period of at least 8 hours between shifts (work/training).

9.2 Periods of Increased FPCON.

Additional resources may be requested by the Government by contract modification, depending on the situation and current FPCON. The Government shall notify the Contractor of the requirement for these services as far in advance as possible; however, immediate action requirements, adverse weather conditions, and other circumstances may preclude prior notification.

Upon request the Contractor shall support Portland District needs to increase security or implement higher FPCONs by providing additional manpower for security duty simultaneously at the multiple LCR sites. Additional Guards assigned to any of the LCR sites during escalation of FPCON or other emergencies shall be properly trained, certified, and adequately equipped.

The Contractor shall provide a written Surge Plan detailing how they will provide additional guard staffing to meet the Government’s requirements after contract modification.

10.0 PERFORMANCE REQUIREMENTS SUMMARY.

The Performance Requirements Summary (PRS) determines if the Contractor meets the performance standards of the contract, as well as provides guidelines for how and when surveillance will be performed. It ensures timeliness, effectiveness and that the Contractor is delivering the results specified in the contract. Government contract quality assurance will be performed per the PRS surveillance schedule.

These are the criteria against which the performance will be evaluated. Work shall be considered not to have been performed when any one of the following conditions exists in accordance to the Quality Assurance Surveillance Plan (QASP).

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For the site specific Performance Requirements Summary Tables, please refer to Appendix C for Bonneville, Appendix D for The Dalles and Appendix E for John Day.

10.1 Surveillance:

Periodic inspections by the COR/QA, will serve as the surveillance methods. If the COR/QA discover deficiencies and/or receives complaints, the COR/QA will pass them on to the KO and the Contractor for correction.

10.2 Unacceptable Performance.

When performance is determined unacceptable, as defined in the Performance Requirements Summary, the COR will inform the CSM that performance is unacceptable and provide written documentation by use of the Form DD 2772, Contract Discrepancy Report. By initialing and dating the form, the Contractor is only acknowledging notification of unacceptable performance.