A.07.23_Solicitation_W9127N-17-Q-0026.pdf

SEE ADDENDUM

(No Collect Calls)

W9127N-17-Q-0026 17-Feb-2017

b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME

12:00 PM 07 Mar 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W9127N9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

DAWN R SIMPSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

WOMEN-OWNED SMALL

BUSINESS (WOSB)

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

USACE PORTLAND DISTRICT

333 SW 1ST AVE

PORTLAND OR 97204-3440

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 960438 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

JOHN DAY DAM

CENWP-OD-J

I-84, EXIT 109

RUFUS OR 97050-0823

TEL: 541-506-7819 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

SIZE STANDARD:

$7.5 mil

NAICS:

721211

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF57

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W9127N-17-Q-0026

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 94 Days LePage Park "A" Gate Attendant Services

FFP

Base Year shall run from the Date of Award until 31 January 2018 - LePage Park “A” work period from 10 April 2017 through 15 October 2017, including two (2) training days on 13 and 14 April 2017; total of 94 days.

1001 94 Days LePage Park "A" Gate Attendant Services

FFP

1st Option Year shall run from the 1 February 2018 until 31 January 2019 - LePage Park “A” work period from 10 April 2018 through 15 October 2018; total of 94 days.

2001 94 Days LePage Park "A" Gate Attendant Services

FFP

2nd Option Year shall run from the 1 February 2019 until 31 January 2020 - LePage Park “A” work period from 10 April 2019 through 15 October 2019; total of 94 days.

INSTRUCTIONS TO OFFERORS

INSTRUCTIONS TO OFFEROR / CHECKLIST

FOR SUBMISSION TO SOLICITATION W9127N-17-Q-0026:

This contract shall be awarded to the Gate Attendant position at LePage A Campground for the work described in the Performance Work Statement (PWS). Reference the Solicitation for the PWS. There is one (1) Gate Attendant position that shall be open for bid. This position requires two (2) individuals working as a team.

Pricing shall be entered on Contract Line Item Numbers (CLIN) 0001 - Base Year; CLIN 1001 - 1st Option Year; and CLIN 2001

- 2nd Option Year under unit price and amount. Please write below the last line item the grand total.

Offeror submission shall be electronically emailed to Dawn.R.Simpson@usace.army.mil. Attach the signed solicitation/quote and additional supporting documentation as a PDF file. We do not except facsimile (Fax) responses. If you have any questions or concerns, you may contact Ms. Simpson at 503-808-4607.

YOUR BID IS DUE TUESDAY, MARCH 7, 2017, BY 12:00 PM NOON

Checkoff items if you complete them.

Standard Form 1449 – Solicitation

______ Block 17a: Enter Address, and Telephone No.

______ Block 17a Code/Facility Code: Cage Code (or DUNS, both from SAM) ______ Blocks 30a-c: Enter Signature, Name, and Date ______ CLINs: Enter Unit Price, Amount, and Grand Total

Standard Form 30 – Amendment to Solicitation (if applicable)

______ Blocks 15a-c Sign and Date Amendment

Additional Pricing Information:

Contractors should include into the pricing of your bid the items below as it is a requirement of the contract to provide it annually:

______ Insurance coverage per Clause 52.228-4 for entire performance period – Reference Section 4.1.3 of the PWS and “Insurance Submittal” information within the contract.

______ Surety Bonding in the amount of $5,000 – Reference Section 4.1.7 of the PWS ______ Pay for cashier’s check or money order fees – Ranges from $50 to $100 for the season – Reference Section

5.2.5.3 of the PWS

Also consider including:

______ Office supplies for use in the gate house – Reference Section 4.1.5 of the PWS ______ Cleaning supplies for use in the gate house – Reference Section 4.1.6 of the PWS

Supporting Documentation The Offeror shall provide the following information along with the quote as per Clause 52.212-2, Evaluation – Commercial Items. Reference attachments for forms:

______ Contractor Data Information ______ Past Performance Questionnaire (Form PPQ-0) with Rating Data ______ Additional Information (references, letters of recommendation, etc.)

ADDITIONAL INFORMATION FOR YOUR USE:

System for Award Management (SAM)

______ Registration is required in the System for Award Management (SAM) prior to award, pursuant to applicable regulations and guidelines. Registration information can be found at www.sam.gov. To process the registration can take a minimum of 10 days to finalize. Registration is necessary in order for the Government (Corps of Engineers) to award a contract and do business with a contractor.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Gate Attendant Services - LePage Park “A” John Day-Willow Creek Project

1. General Information: The contractor shall provide labor, material, and equipment and supervision as specified to perform all duties described within this Performance Work Statement (PWS).

This firm fixed priced contract is for a base plus two option years per the government’s discretion. The period of performance for the base year will be date of contract award through 31 January. The following option year period of performance, if exercised, will be 1 February through 31 January of each option year. This is a non-personal services contract.

1.1 Background:

1.1.1 LePage Park is located in north central Oregon near the mouth of the John Day River and is accessed from exit 114 off Interstate 84. It is about 5 miles east of Rufus Oregon (population 250) and about 30 miles east of The Dalles, Oregon (population 13,620).

The steep bluff west of LePage Park provides some protection from the prevailing west winds.

Vegetation nearby includes grasses, sagebrush and rabbitbrush. Wildlife includes Canada geese, mallards, pheasants, quail, chucker, rattlesnakes, porcupine and deer.

Climate during the summer months is dry and occasionally hot. Temperatures near 110 degrees F.

are possible although the nights are usually cool. The humidity is usually low which makes the heat more tolerable. Cool weather can be expected early in the season. Windy conditions are common during most of the season.

LePage Park is very popular during warm summer weekends. The campgrounds are usually full on the weekends.

Facilities include boat ramp, docks, swimming area, picnic area, showers, flush toilets, irrigated lawn, camping and day-use area, fish-cleaning station and dump station.

LePage Park has 22 RV campsites with electrical and water hookups. There are an additional 20 walk-in tent camp sites available on weekends.

FEES AT LEPAGE PARK INCLUDE (for year 2017):

Pull-through river front campsites (Sites 1-8) = $25 Back-in campsites (Sites 9-22) = $22 Weekend gazebo tent sites (Sites T9 and T19) = $17 Weekend walk-in tent sites = $15 Overflow campsite = $15 Boat ramp = $5.00 Day use = $5.00 per vehicle Trailer dump = $5.00

2. Definitions and Acronyms: The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this Performance Work Statement.

Acceptance Quality Limits (AQL): A measurement of acceptable quality limits for the Performance Requirements Summary table.

Contract Discrepancy Report (CDR): A written record of unsatisfactory performance by the contractor as observed by the Quality Assurance Evaluator (QAE).

Contracting Officer (KO): The Government employee who is authorized to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer’s Representative (COR): Assigned by the Contracting Officer as the quality assurance evaluator (QAE), the COR is responsible for quality assurance guidance and ensures that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

Defect: A service output that does not meet the standard of performance specified in the contract for that service.

Outdoor Recreation Management Suite (ORMS): Computer software used on a daily basis to manage the reservation process and campground inventory.

Performance Requirements Summary (PRS): Identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective.

The Government reserves the right to survey all services called for in the contract to determine whether or not the performance objectives and goals were met.

Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of services received.

Quality Assurance Evaluator (QAE): The Government employees responsible for checking contractor performance.

Quality Assurance Surveillance Plan (QASP): A systematic method to evaluate the services the contractor is required to furnish in accordance with the PWS and PRS.

Quality Control (QC): A method implemented by the contractor to control the quality of goods and services provided.

Quality Control Inspector (QCI): A contractor’s employee responsible for monitoring and addressing issues with the quality of goods and services provided.

Quality Control Plan (QCP): A plan developed by the Contractor which includes quality control actions necessary to meet the quality standards set forth by the contract. The plan should be in compliance with the PWS. Once approved by the Government, the plan becomes a part of the QASP.

National Recreation Reservation Service (NRRS) - Federal portal for payments.

3. Requirements Government:

3.1 Provide Gate Attendants with campsite that includes water, electric, and sewer hookups. Campsite will be made available to the contractor 5 days prior to the beginning of the work period and for 5 days after the completion of the work period. Such timeframe is to provide contractor time to set up and prepare for the contract and to break down and pack afterward. Campsite shall be vacated no later than 5 days after completion of the work period.

3.2 Provide a secure vault for the storage of funds.

3.3 Provide Gate Attendants with vests and name tags.

3.4 Supply all forms, pamphlets, permits, and brochures for distribution to the campers.

3.5 Supply ORMS computer work station, receipt printer, report printer, and till.

3.6 Supply ink and paper for printers.

3.7 Maintain grounds and other Government property used by the Gate Attendant in performance of the required duties. A refuse container for solid waste shall be provided and serviced by the Government.

3.8 Provide two telephone lines for the Gate Attendant booth. One for phone calls and one for the fax machine.

4. Requirements Contractor:

4.1 The contractor may be required to provide additional (as necessary) equipment, tools, materials, vehicles, supervision and services necessary to perform Gate Attendant Services as defined in this Performance Work Statement for the positions stated in Annex A. The Contractor shall provide:

4.1.1 A mobile travel trailer, motor home or approved equal, containing sanitary facilities and all equipment necessary for habitation. (If the vehicle or trailer is something other than a traditional commercially available type, contractor shall seek and receive approval to contract award.) Tents or ‘pop-up’ style type campers are not permitted. If self-propelled units are used, they must remain on jacks or be blocked up for the duration of the contract and not be used for transportation.

4.1.2 Contractors must have a motor vehicle, at no expense to the Government, which will be used for local transportation to perform the requirements of this contract. All vehicles will comply with all local, state, federal laws and be operated on roadways at all times. The contractor shall also provide proof of valid driver’s license, vehicle registration, and vehicle insurance for vehicle use in the campground, sufficient by State requirements.

4.1.3 Contractor shall provide insurance, at its own expense, and maintain insurance during the entire performance period of this contract. This is in accordance with Clause 52.228-5, Insurance- Work on a Government Installation. The kinds and minimum amounts of insurance to cover for the State wherein the work is performed, are detailed under “Insurance Submittal” of this contract.

4.1.4 Contractors must provide their own medical insurance. Medical insurance and expenses shall not be covered or paid for by the U.S. Army Corps of Engineers.

4.1.5 Office supplies necessary to perform the requirements of this contract which includes but is not limited to, pens, pencils, markers, rubber bands, staples, paperclips, and tape, etc.

4.1.6 Cleaning equipment and supplies for the entrance booth necessary to perform the requirements of this contract.

4.1.7 All Contractors before initiating performance of work shall submit a surety bond for both Contractors. Army regulations require Contractors who collect fees to be fully bonded or insured to protect the Government against theft, misappropriation, or loss of Government funds under control of the Contractors. The Contractor is required to furnish to the Contracting Officer proof of such a bond in the minimum amount of $5,000.00 prior to beginning work. A surety bond is not a grant of relief nor does the USACE relinquish its rights against the bond in a non-negligent loss case. It is the sole responsibility of individuals seeking bonds to establish the soundness of the company and/or services offered by them.

4.1.8 The contractor should expect at least one on the spot fee audit per recreation season.

4.2 Training: The awarded Contractors shall attend a Post Award Conference & the computer ORMS / Credit Card Training Sessions, campground policies and procedures training. The training will be used to discuss and develop an understanding of all contract requirements, sign for keys and accountable property as required, to train on the use of reservation computers, and training on the use of the ORMS software.

The Government will give written notification of the scheduled dates for the post-award conference and the computer training within seven (7) business days after notification of award. The training will be held at each respective park and at the John Day Dam in Rufus, OR. There will be 1 day of training scheduled at the dam, followed by one day of training at the respective parks. Transportation to the training site is the responsibility of the contractor. Mileage shall be reimbursed to the contractor at the rate of $0.54 per mile for one round trip from assigned park to the one day training at John Day Dam.

4.3 Outdoor Recreation Management Suite (ORMS): The contractor shall perform specific daily duties to implement the Outdoor Recreation Management Suite (ORMS), according to established procedures (that will be taught during pre-performance training). Duties include, but are not limited to, maintaining current records, posting reserved sites, checking site availability, processing camper registrations and receiving daily arrival reports. Contractors shall not accept phone reservations. The ORMS site allows and USACE and field personnel to:

Check site availability Post reserved sites Process camper registration Receive daily arrival reports Maintain records

5. Performance Standards and Requirements:

See Annex A for specific details regarding the services required Park; inclusive of all schedule requirements. Gate Attendant contract requires Two (2) individuals working as a team.

The Contractor shall perform to the standards in the contract and comply with all local, state, and federal regulations during the services performed. The following information shall apply for the 2017 -2019 Park Gate Attendants

The Contractor shall:

5.1 General:

5.1.1 Perform campground management duties in this section. Contractors will be trained on specific details of duties before first scheduled day of operation. The training day will be a paid workday. A manual is present in the entrance booth for reference.

5.1.2 Staff the gate house with at least one contractor at all times during park hours, as detailed within the contract. This ensures that one contractor is available for visitors, to answer phone calls, and check that incoming vehicles have valid permits while the other contractor performs rounds in the park or assists visitors in line to speed up the registration process.

5.1.3 Know and follow all rules, regulations, policies, and procedures as well as inform and encourage visitor compliance of all rules and regulations.

5.1.4 Provide their work attire:

5.1.4.1 Maintain a clean and neat appearance when dealing with the public.

5.1.4.2 Wear the vest and nametag provided by the government during duty hours and when making contact with the public. Nametag shall be worn on the vest.

5.1.4.3 Wear a shirt with collar and sleeves, such as a “polo style”, “golf shirt” or blouse.

Shirt shall be worn buttoned.

5.1.4.4 Dress in a neat fashion in properly fitting, clean, wrinkle free clothing that is in an acceptable condition.

5.1.4.5 No holes, patches, or signs of “wear” such as fading, missing buttons, broken zippers, stains or fraying or signs of former patches or nametags.

5.1.4.6 Bermuda-style shorts or similar may be allowed, but excessively short and/or tight pants and skirts, swimwear, undershirts, tank tops, halter tops, cutoff shirts, open toed shoes, or similar attire shall not be allowed.

5.1.5 Exercise responsible customer service, courtesy, professionalism, tact and diplomacy while dealing with the public and government personnel. The parks are available to anyone without regard to sex, race, creed, color, or national origin. More than three (3) legitimate complaints from the public regarding mentioned behavior, rudeness, favoritism, discrimination, bad language or violations of policies and procedures shall be considered grounds for termination of contract.

5.1.6 Submit written feedback to the park ranger regarding the specifications, gate attendant duties or any other aspect of the gate attendant program. This will be submitted with the contracts final invoice.

5.1.7 Not post any signs, decorations, or pictures without approval or direction from COR or designee.

5.1.8 Establish and implement a method of control for all keys issued to the contractor by the government to ensure keys are not lost, misplaced, duplicated, or used by unauthorized persons.

The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor. The contractor shall not open locked areas to permit entrance of persons other than contractors engaged in performance of contract work requirements in those areas. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the Quality Assurance Evaluator (QAE) and Contracting Officers Representative (COR), any occurrences of lost or duplicate keys.

5.1.8.1 In the event keys are lost or duplicated, the contractor may be required, upon written request of the COR, to re-key or replace the affected lock(s) without cost to the government. The government may, however, at its option, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due the contractor. If such instance occurs, prior approval of methods and sources used must be obtained by the contractor from the COR. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due to the contractor.

5.2 Gate House:

5.2.1 Operate the gate houses in accordance with this Performance Work Statement. Work assigned workdays which includes federal holidays during the contract. Remain in the campground “on call” as required during assigned work days.

5.2.2 Utilize ORMS and computer to carry out daily park operations. Initial training and manuals will be provided by the government.

5.2.3 Perform duties relating to reservations including but not limited to: processing check-ins, check- outs, walk-ins, creating permits, posting permits, checking site availability for visitors, maintaining current on site records, processing recreation fees, and maintaining a status of the campground to show occupancy and availability of campsites, assigning campsites to campers and ensuring only designated campsites are to be used.

5.2.3.1 Not take reservations over the phone, issue campsite permits for campsites that are nonexistent, already reserved, or occupied. Do not create unofficial reservation systems or hold sites for customers. Contractor shall not grant any camping extensions over 14 days in any 30 day period limit. The contractor shall not assign campsites for use by anyone not camping (picnickers, etc.).

5.2.3.2 Educational, non-profit, and special event groups shall be advised to make special camping arrangements with the park ranger.

5.2.4 Collect and Remit campsite fees, day-use fees, and annual pass fees using ORMS, computer, and till. Only accept US currency, credit cards, personal checks, or traveler’s checks payable by a US bank. No Canadian or other foreign currency or travelers checks are to be accepted. The contractor shall be held accountable for all money collected. Funds that cannot be accounted for shall be deducted from the contract amount. All funds shall be stored securely.

5.2.4.1 Accept checks for payment provided that: it is from US bank, a first party check, made payable to “NRRS” with specific campground id number, made out for the exact amount of the fee, has the campers home address, driver’s license number and the state of issue. No starter checks or unnumbered checks shall be accepted.

5.2.4.2 The contractor shall not issue refunds. Refund requests will be submitted through the NRRS and reviewed by the park ranger for approval.

5.2.4.3 Accept and process the appropriate America the Beautiful Passes. The bearer of such passes shall be entitled to a reduction in the prescribed user fee. Examples of acceptable passes and policies will be explained during training.

5.2.4.4 Count and remit self-registration honor vault fees with a park ranger using the ORMS site.

5.2.5 Process monies in accordance with Corps policies and procedures to be gone over during training.

5.2.5.1 Create a deposit for submission at the end of each 5 day work cycle and any time the value of the deposit reaches $1,500 cash.

5.2.5.2 Guidance on preparing the deposits will be provided during training.

5.2.5.3 Pay for cashier’s check or money order fees. The contractor shall NOT be reimbursed for these expenses. These expenses are estimated to be $50.00 to 100.00 for the season. Deposit for submission shall be turned into the appointed park ranger for submission.

5.2.5.4 Provide and maintain an adequate change fund of $60.00 minimum.

5.2.6 Prepare user permits for reserved campsites. The contractor shall issue camping and vehicle permits to all paid campers and vehicle permits to all paid day users. The contractor shall instruct the visitors on how to properly display the permits. All vehicles and occupied campsites must have the proper permits.

5.2.6.1 Sell and issue Corps of Engineers Annual pass permits and America the Beautiful passes. A standard operating procedure explaining eligibility for passes will be available at gate houses. The contractor shall be issued passes at the beginning of the season. The contractor shall report to a park ranger when more passes are needed throughout the season. The contractor will be responsible for passes once they have been issued by a park ranger. Any unsold passes and copies of issued pass recipes will be returned to a park ranger at the end of the season.

5.2.7 Distribute approved items relating to recreation including but not limited to; brochures, maps, comment cards (when applicable), and water safety items. Distribution items must be approved by the park ranger prior to distribution.

5.2.7.1 Provide information and assistance and answer phone calls. Contractors shall inform campers and visitors about the camping regulations. Do not enforce regulations nor attempt to apprehend violators.

5.2.8 Report any equipment breakdown or facility problems by completing a repair request form with a description of the condition and turn it in to the park ranger. If it is an emergency contact the park ranger immediately.

5.2.8.1 Promptly, accurately and completely report to the park ranger all accidents, incidents, and situations that could adversely affect the health and safety of the visitors, or potentially result in a law suit against the government.

5.2.9 Report all non-routine communications with local law enforcement officers to the park ranger as soon as practical.

5.2.10 Report all disturbances and violations of campground rules to the park ranger on duty in the event of an emergency. Obtaining descriptions of vehicles, violators, and license plate numbers shall only be done when safe to do so. This may be coordinated with local law enforcement. Report and safely observe all after hours disturbances in accordance with local policies. Policies shall be discussed at training and detailed in the gate attendant manual.

5.2.11 All reports above shall be sent to the COR as well, if there may be an impact of any portion of the contract. Report all issues, incidents, questions, or concerns which may change, modify, or impact any working condition contained within the contract to the COR.

5.2.12 Be responsible for keeping the entrance booth neat, clean, and organized. The contractor shall not alter or repair anything in or around the entrance booth.

5.2.13 Only allow other contractors (gate attendants), properly identified and authorized Corps employees inside the entrance booth. Pets, visitors and smoking are not allowed in the entrance booth.

5.2.14 Work together in cooperation with the other contractors and employees. The contractor shall record all pertinent information in the log book to ensure a smooth transition between shifts.

5.2.15 Specific work hours are detailed in Annex A and are subject to change at the discretion of the Government. Any changes shall be communicated by the COR.

5.3 Rounds:

5.3.1 Perform duties while making rounds through the campground including but not limited to:

assure all users have valid permits that are displayed correctly, check that vehicles are parked in designated areas only, provide information, assistance, answer questions, inform campers and visitors about the camping regulations, check on the status of sites (occupied, unoccupied) and keep an updated list of site availability.

5.3.1.1 Rounds shall be made at regular intervals throughout the day and when the contractor feels necessary to check on the status of the campground. No less than four (4) rounds shall be made each day. There shall be a round at the beginning and end of each shift.

5.3.2 Post reservation permits on site posts at least 2 days prior to the incoming reservation or other time frame established by COR.

5.3.3 Stock self-registration envelopes and pencils at designated boxes by fee vaults daily.

5.3.3.1 Place a self-registration fee envelope on the windshield of vehicles at the boat ramp that entered the park before the entrance booth was opened.

5.4 Rules:

5.4.1 Shall be expected to work together with volunteers to assist with helping the public, but at no time shall the contractor assign jobs to the volunteers. The contractor may refer possible volunteers to the park ranger; but shall not enter into agreements or direct volunteers.

5.4.1.1 Volunteers will be directed by the park rangers. If a problem comes up with a volunteer the contractor is to notify the park ranger or designated representative.

5.4.2 Not attempt to turn off, on or adjust utilities (electricity, water or irrigation controllers) without express permission from the park ranger. Nor allow anyone who is not properly identified as an appropriate Corps employee access to utility valves, switches or other control devices at any time.

5.4.2.1 Any unidentified or unauthorized individual working on or tampering with utilities should be reported to a park ranger.

5.4.3 Not allow any camper to stay beyond 14 days in any 30 day period. (CFR title 36 Section 327.7b)

5.4.4 Report visitors who do not comply with park rules to the park ranger as soon as possible.

5.4.5 Not solicit, advertise, sell or offer to sell any unauthorized goods or services to campers or visitors on public property. (CFR Title 36, Section 327.18)

5.4.6 Not provide to the public nor apply themselves pesticides or chemicals of any sort in any area unless prior approval has been given by the park ranger.

5.4.7 Not order anyone to leave the campground.

5.4.8 Not accept any gratuities.

5.4.9 Not carry firearms.

5.4.10 All vehicles used on Corps property must be licensed and street-legal and must otherwise comply with all local, state and federal laws. No golf carts, all terrain or off-road vehicles are permitted to operate on any park roads, grass or trails.

5.4.11 Not be under the influence of intoxicating beverages, drugs or controlled substances while on duty or on call.

5.4.11.1 Not be in possession or under the influence of illegal substances.

5.4.12 Not make personal long distance phone calls at the government expense. The phone lines shall be reserved for incoming and outgoing calls by others. The phone lines and satellite link shall not be used for personal internet access by the contractor or the general public.

5.4.13 Maintain safe and sanitary conditions around living quarters at all times. No tarps or storage tents shall be used. No pens, corrals or similar facilities for pets or the raising of animals shall be located on government property. All pets shall be attended at all times and kept on a leash.

5.4.14 Do not plant flowers, vegetable gardens, or other plants in government land. All plants are restricted to pots.

5.4.15 Have any personal visitors stay within their living quarters, otherwise they shall pay the regular camping fee and occupy the site for which they are registered.

5.4.15.1 Not allow visitors to access the contractor’s hook-ups or park additional recreational vehicles at or near the contractor’s designated living area.

5.4.15.2 Know that the park ranger may limit the number of visitors and length of stays.

Visitors shall not be allowed in the vicinity of the entrance booth, except when they are registering or paying fees, and shall receive no preferential treatment regarding fees, site assignment or Corps policies.

5.5 Invoices: Invoices shall be submitted within the first 5 days of the month for the previous month’s period of performance. At a minimum, invoice will contain the following information:

Name and address of contractor Invoice date and number and period of performance Contract number (to include order number and/or CLIN) Description, quantity, unit of measure, unit price, extended price of supplies delivered, or service performed. (Number of days worked or miles traveled for initial training.)

Shipping and payment terms, including shipment number, date, and any discounts.

Name and address of contractor official to whom payment is to be sent.

Name, title, phone number, and mailing address of person to notify in the event of a defective invoice.

Taxpayer ID Electronic funds transfer banking information Any other additional information or documentation that is written in the contract.

6. Performance Requirements Summary: It is intended to ensure that the Government receives the services for which it contracted. The Government will only pay for services received. The Performance Requirement Summary (PRS) determines if the contractor meets the performance standards of the contract, as well as provides guidelines for how and when surveillance will be performed. The PRS ensures timeliness, effectiveness, and that the contractor is delivering the results specified in the contract. Government contract quality assurance will be performed at such times and/or places as may be necessary to determine the services conform to contract requirements.

6.1 Quality Assurance Surveillance Plan (QASP): The table below summarizes the criteria against which the performance will be evaluated. Work shall be considered not to have been performed when any one of the Performance Standards does not meet the acceptable quality limits (AQL). The Quality Assurance Surveillance Plan (QASP) is a document that communicates to the contractor the surveillance methods that will be used to measure its performance against the standards in the contract and provides means by which the Government monitors and documents performance. Quality Assurance (QA) is the Government process that ensures the contractor delivers quality service. The surveillance methods identified in the QASP together with the contractor’s QCP will help determine whether the contractor delivers the performance agreed to in the contract. The Government reserves the right under the Contract Terms and Conditions— Commercial Items (FAR 52.212-4) to inspect and test the services called for by the contract, to the extent practicable at all times and places during the term of the contract. Non-conforming services shall be rejected.

Performance Objective

Performance Standard AQL Validated Complaints

Customer Service The contactor must be professional, courteous, diplomatic, tactful and not discriminatory with the public and government personnel.

No more than 3

Documented Customer Complaints

Campground Entrance Station

The Entrance Station is observed to be clean, orderly, and well stocked with supplies. The Contractor requests additional supplies well before they run out.

90% Periodic Inspection

Campground Reservation System

The Contractor enters data into the NRRS database promptly and accurately, without assistance. Reports and reconciliation are done at the end of each Duty day as per OMRS manual.

100% 100% Inspection of Reports

Federal Fee Collection

All monies are accounted for and secured. 100% 100% Inspection of Reports

Remitting Fees Remittances are completed at the end of each Shift and whenever total collected exceeds $5,000.

100% 100% Inspection of Reports

Campground Checks

Campground checks are performed according to the required schedule (minimum 4 times per duty day).

90% Periodic Inspection

Posting Reservations and Notices

Reservations and notices are posted timely, as described in the Gate Attendant Handbook. The occupied site list from NRRS matches observed occupancy in the campground.

90% Periodic Inspection

Campground Checks Incident handling/reporting

Incidents and violations are handled timely and professionally and reported to the appropriate authorities. The Entrance Station reports are complete and current.

100% 100% Inspection of Log Book

6.2 Quality Control by Contractor: The contractor, not the government, is responsible for quality control actions necessary to meet the quality standards set forth by the contract. The contractor shall develop and submit their Quality Control Plan (QCP) for government approval after award in compliance with the

Performance Work Statement prior to work commencing. Once accepted, the QCP shall be used by the contractor to ensure that they deliver quality service.

6.3 Surveillance: Periodic surveillance by the COR, in addition to complaints from project personnel and/or visitors areas under this contract, will serve as the surveillance method. If the COR discovers deficiencies and/or receives complaints, the COR will pass them on to the contractor's Quality Control Inspector (QCI) for correction.

6.4 Unacceptable Performance: When performance is determined unacceptable, as defined in the Performance Requirements Summary, the Quality Assurance Evaluator (QAE) will inform the contractor’s on-site representative that performance is unacceptable and provide written documentation by use of the form DD 2772, Contract Discrepancy Report, Attachment 1. By initialing and dating the form, the contractor is only acknowledging notification of unacceptable performance. Disputes in surveillance should be referred to the contracting officer.

6.4.1 If the Contractor fails to perform at any time and the work is deemed critical by the COR, Government personal may be assigned to perform the work. If this occurs, the Contractor shall be required to reimburse the Government for the full costs of the work performed including labor, materials, transportation, and supervision.

6.4.2 The QAE will notify the COR and the Contracting Officer of less than acceptable performance. If any of the services do not conform to contract requirements, the government may require the Contractor to perform the services again in conformity with the contact requirements, at no increase in contract amount. Daily cleaning/sanitation are not considered re-performable work, and shall result in a deduction for non-performance of work. When the defect(s) in services cannot be corrected by re-performance, the government may:

a. Require the Contractor to take necessary action to ensure future performance conforms to contract requirements.

b. Reduce the contract price to reflect the reduced value of the services performed.

c. If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure future performance in conformity with contract requirements, the government may:

i. By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the government that is directly related to the performance of such service or

ii. Issue Cure Notice

iii. Terminate the contract for government convenience

iv. Terminate the contract for Cause.

6.5 Correction of Non-Performance of Work: The Contractor shall employ an adequate quantity of personnel to insure that any area found to be not in compliance and therefore not acceptable, shall be made acceptable by the performance or re-performance of the work, where such re-performance is possible, during the first business day after noncompliance has been observed by or reported to and verified by the

COR.

6.6 Standard: Recurring defects are not permitted for any of the above service items. For example, if the COR determines that the contractor financial packets / deposits are not processed weekly, both in timeliness and accuracy, in accordance with the Project policy, the contractor is required to correct the defect through re-performance. Additional defects are recorded against the contractor's performance.

However, if this same situation occurs again during the contract period, the additional defect will be recorded and reported to the Contracting Officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 1997).

6.7 Verification of Work: If the Contractor performs work other than at the scheduled time, the Contractor Shall notify the COR and receive approval prior to completion of work in order to secure any payment.

Work performed at times other than posted on the schedule and not coordinated with the COR shall be considered not completed.

6.8 Damages Caused by the Contractor: The Contractor shall be held accountable and liable to the Government for any damages to government facilities, fixtures, furnishings, equipment, or grounds caused by the Contractors or their employees.

6.9 Interference with Government Operations: The Contractor and the Contractor’s employees shall perform all work in such a way as to not interfere with regularly scheduled Government operational activities.

6.10 Services during Repair Activities: It is expected that during the period of this contract that occasional repairs may have to be made by electricians, plumbers, carpenters, or other maintenance personnel within the project.

All large debris generated by such activities shall be removed by the Government personnel, who shall also clean up the affected area by sweeping with brooms and depositing such collected matter into wastebaskets. The Contractor shall thereafter accomplish the janitorial services as specified to restore such areas to their original cleanliness.

6.11 Lost and Found: It is the responsibility of the Contractor to instruct his employees that all articles of possible personal or monetary value, found by the Contractor’s employees, must immediately be turned in to the COR or Rangers upon the next physical meeting at the contractor’s respective park.

6.12 Other Contracts at the Contract Site: The Government may undertake or award other contracts for additional work and the Contractor shall fully cooperate with such other contractors and Government employees and carefully fit his own work to such additional work as may be directed by the Contracting Officer. The Contractor shall not commit or permit any act which shall interfere with the performance of work by any other contractor or by Government employees.

7. Safety and Environmental Regulations:

7.1 The Contractor shall follow all safety regulations as set by OSHA, Corps of Engineers Safety Manual EM 385- 1 and project safe clearance procedures. Where conflicts in safety regulations occur, the COR shall designate the applicable regulation to be followed. In accordance with EM 385-1-1, the Contractor shall prepare a Job Safety Activity Hazard Analysis for approval by the COR prior to commencement of work.

7.2 The Contractor shall determine those areas and activities in which possible safety hazards exist during the on- site visit of the John Day-Willow Creek Project and note such information on the Activity Hazard Analysis Form, Attachment 2. When completed, the Contractor shall identify hazards in each phase of services performed, what preventative measure the contractor proposes to take to prevent such accidents and then return to the COR to retain on file.

7.3 The COR and the Project’s Environmental Compliance Coordinator shall approve all cleaning products. The contractor shall use only environmentally friendly cleaning products. Cleaning product shall remain in original packaging or containers so that all information of the chemicals are readily available.

Cleaning products hall not be mixed or transported into other containers.

7.4 Accidents:

7.4.1 The Contractor or the Contractor’s employees shall report any circumstances of needed repair of the facility or unusual soiling of any area, which may affect the performance of the work, and unhealthful or hazardous conditions or any delays or interference with the work caused by the employees to the park rangers and COR.

7.4.2 In the event that an accident or injury occurs to contractor personnel, the contractor shall first notify the park ranger on duty and then notify the COR.

7.4.3 Accident Reports: The Contractor shall make a written report of each separate case of an injury or accident. The report shall include, but not be limited to; location, nature of the injury or accident, authorities notified, and the action taken along with any other pertinent information. The report shall be accompanied by sketches, graphs/drawings, and photographs as needed and forwarded to the COR within 24 hours.

7.5 Security Requirements: The Contractor, before initiating the performance of work, shall provide the COR with a list of all employees who shall perform work under this contract, not later than 7 days prior to training dates. The list shall include the full name, aliases, social security number, and work assignment of each employee. The Contractor shall notify the COR in writing of any addition, deletion or change in work assignment within one day of such change. Upon completion or reassignment individuals are required to return access cards/keys to the designated

COR.

8. Security Requirements:

8.1 AT Level I Training. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:

https://atlevel1.dtic.mil/at.

8.2 Access and General Protection/Security Policy and Procedures. All Contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

8.3 For contractors who do not require CAC, but require access to a DOD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

8.4 Suspicious Activity Reporting Training (iWATCH, CorpsWatch, or See Something, Say Something). The Contractor and all associated sub‐contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

8.5 For contracts that require OPSEC training. Per AR 530‐1, all new Contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. Access to OPSEC training shall be coordinated through the COR.

8.6 Prescreen candidates using E-Verify Program. The Contractor must pre‐screen Candidates using the E‐verify Program…