A.01.30_PWS.pdf

HURRICANE MARIA SUPPORT

Performance Work Statement

1. INTRODUCTION:

The central objective of the Temporary Hiring Program of the Mobile District, US Army Corps of Engineers (USACE), Recovery Field Office (RFO) is to identify and help eliminate problems that employees might have which impact upon their work performance or attendance. The basic premise of the Temporary Hiring Program is to expedite the inquiries about directions and in-processing which could impact the start of employees work on a mission.

This Performance Work Statement (PWS) contains the following sections: Purpose, Summary of Work to be Performed, Policy Issues, Detailed Task Requirements, and Staff Qualifications.

2. PURPOSE: Personal problems such as stress, depression, family concerns, drug dependency, or the disease of alcoholism often prevent employees from seeking or obtaining assistance. Timely intervention and assistance often can help to prevent further deterioration of performance and return an employee to productive employment. It is the goal of the EAP to provide employees assistance with personal problems through initial assessment and, where necessary, referral to appropriate professional resources. Initial assessment and referral are also available to an employee’s immediate family, since a troubled family member may also affect an employee’s performance and well-being.

3. SUMMARY OF WORK TO BE PERFORMED: This contract calls for the provision of a comprehensive Customer Service tasks for the Corps of Engineers RFO.

The name and numbers will influx daily. A total of four (4) greeter positions are required in this PWS – One (1) position on the RFO 4th floor access control point, one

(1) position on the 1st floor access control point, and two (2) positions to support operations at the airport. The two positions at the RFO will have the following hours of operation - 7 days per week (7:00am – 7:30pm). The two positions at the airport will be 7 days per week (7:00am – midnight).

a. The remainder of this section summarizes the tasks to be performed. A later section provides detailed contract requirements. Although some of the tasks fall into both areas, the contract differentiates between implementation activities and ongoing activities. The differentiation is presented merely to clarify the contract requirements.

b. The ongoing tasks primarily involve providing directions and information to RFO employees and visitors. Also, several of the administrative tasks planned and developed during the program’s implementation will actually take place during this ongoing part of the contract. The tasks are as follows:

- Approaches, greets, and offers assistance and directions -Provide short-term counseling and crisis intervention

- Answers a variety of questions utilizing knowledge of the organizational functions and key personnel.

- Provides information pertaining to in-processing, hours of operation, parking and directions.

- Will escort/assist incoming personnel to their appropriate destinations as needed.

-Provides customer service help in English and/or Spanish

4. POLICY ISSUES: This entire contract must operate in accordance with established Mobile District policy and guidelines. Some of the policy considerations are highlighted below.

a. Scope. The Customer Service assistance is available to all Recovery Field Office employees and visitors. Contractor to maintain Customer Service assistance 12 hours a day, seven (7) days a week, for a 120 days that may be extended for another 120 days if needed.

b. Leave usage. If Customer Service Representatives desire to take a day off, there are to inform the Human Resources Team Leader along with the Temporary Hiring Agency within an hour of the start of the duty day.

c. Job security. Except for limitations described, no employee’s job security will be jeopardized solely for requesting a day off. The Corps of Engineers, Mobile District, RFO reserves the right to ask for new personnel at any time.

d. Confidentiality. This is a primary concern of the Us Army, Corps of Engineers, Mobile District, RFO. Customer Service assistance of Recovery Field Office employees and visitors information will be kept in a confidential manner, in accordance with laws and regulations. Exceptions to confidentiality exist for situations where an individual intends to do imminent harm to self or others, in cases when child/elder abuse or neglect is revealed, and in cases where a judge signs a court order relative to the investigation of a serious crime and demonstrates the need for client-identifying information.

e. Cost. There are no charges to The RFO employees and visitors for the Customer Service Assistance. The contractor’s sole reimbursement being the agreed upon contract fee with the US Army Corps of Engineers, Mobile District RFO.

f. Staff qualifications. The required qualifications for contractor staff are described in a later section of this document. Selection of staff should reflect equal opportunity principles. Staff will be interviewed and have a NCIC3 or HSPD12 background check to ensure there are no considerable security concerns involving regular access to RFO locations. This background check shall be provided by the contractor after providing a local 'certificate of good conduct' for each employee supporting this requirement. Results of the background checks will be provided to the government. The government reserves the right to refuse employees posing a security risk.

g. Program location(s).

(1) Approximately 500 employees are located in on the island of Puerto Rico, therefore, the Contractor’s office should be located in the surrounding area within 15 miles from RFO with the capability to perform contractor services for employees in the

RFO.

5. DETAILED TASK REQUIREMENTS: This section provides the detailed work required of the contractor. The tasks below are presented in the same order as the summary section above. Specifically, the contractor will provide the following:

(1) Meeting with Human Resources Team Leader and other Mission Managers.

Within 5 days of the contract starting date the contractor will meet with several key people who are important to the operation of the RFO and the contract. These include the RFO Commander, Operations Managers, Contracting and Human Resource Team Lead, These meetings should be held at the RFO in Puerto Rico.

(2) Confidential record-keeping system.

(a) The offeror will maintain a record system for all visitors.name, date and time of visitors.

(b) Files must contain notes on every visitor contact regarding employees.

6. STAFF QUALIFICATIONS

a. Specific Staff Qualifications: Must be Bilingual. Fluent in English and Spanish Staff should at a minimum have a high school education.

b. Other Staffing Requirements

(1) Extension: The contract may be extended for 120 days upon mutual agreement of the Contractor and the US Army Corps of Engineers, Mobile District, RFO

(2) Working Cell Phone: Contractor employees supporting this requirement will have cell phones and be readily available to be contacted by USACE on-site personnel during the hours of operation identified above. The contractor shall provide a list of the cell phone numbers for employees supporting this requirement to one of the USACE RFO contract specialists/officers. Updates to the cell phone numbers list shall be provided to the RFO within 3 calendar days of updates being required.

Enclosure 1 DUTY STATION AND POPULATION

Approximate Permanent

Duty Station Population*

Recovery Field Office (RFO) 500