W9124L-17-T-0016-0001_30TH_ADA_ACCESS_CONTROL_MAINTENANCE_Amendment.pdf

MICC - FORT SILL

NANCY CERVENY-ZINNO

NANCY.L.CERVENY-ZINNO.CIV@MAIL.MIL

580-442-3906

FORT SILL OK 73503

0010744487

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

30TH ADA ACCESS CONTROL MAINTENANCE

FORT SILL, OKLAHOMA

THE PURPOSE OF THIS AMENDMENT IS TO REVISE THE PERFORMANCE WORK STATEMENT (PWS) AND TO EXTEND THE CLOSING DATE

TO 5 MAY 2017 @ 4:00 PM CDST.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 54

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 03-May-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9124L-17-T-0016

X 9B. DATED (SEE ITEM 11)

03-May-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

03-May-2017

CODE

MICC - FORT SILL

1803 NW MACOMB ROAD

FORT SILL OK 73503 4433

W9124L 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W9124L

FACILITY CODECODE

EMAIL:TEL:

W9124L-17-T-0016

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 03-May-2017 04:00 PM to 05-May-2017 04:00 PM.

The solicitation issue date has changed from 20-Apr-2017 to 03-May-2017.

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Access Control Maintenance

For 30th Air Defense Artillery Brigade

Performance Work Statement:

1.0 INTRODUCTION

1.1 ORGANIZATION: U.S. Army Air Defense Artillery School (USAADASCH), Fires Center of Excellence, Fort Sill, Oklahoma 73503-5600.

1.2 BACKGROUND. This Performance Work Statement (PWS) establishes and defines the requirements for the 30th Air Defense Artillery (ADA) Brigade (BDE), TYCO International, Software House C-Cure9000 PACS PIV class reader system.

The objective of this task order is to acquire on-call maintenance support for an access control system that is currently installed and in operation within the 30th ADA1 Brigades footprint. This task order requires contractors with the skills and knowledge to troubleshoot, diagnose, repair and replace any component of the existing system and have minimal down time resulting from failures.

Place of potential response to trouble work for contractor will be within the 30th ADA BDE controlled facilities. To include: buildings 1607, 2760, 2765, 3030, 4100 and 4101. Work that will be specified later in this scope will also include exterior areas around specific facilities with Aiphone/Camera, pedestrian gate CR/KP and vehicle gate CR/KP.

This is a services contract to provide a contractor. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.3 PHASE-IN. Not required.

1.4 PERIOD OF PERFORMANCE.

BASE YEAR: 1 AUG 17 to 31 JUL 18 OY1: 1 AUG 18 to 31 JUL 19 OY2: 1 AUG 19 to 31 JUL 20 OY3: 1 AUG 20 to 31 JUL 21 OY4: 1 AUG 21 to 31 JUL 22

1.5 PLACE OF PERFORMANCE. The primary place of performance is within the 30th Brigade footprint in buildings 1607, 2760, 2765, 4100 and 4101.

1.6 ADMINISTRATIVE CONSIDERATIONS.

1.6.1 Work Schedule. Contractor shall respond within 2 hours of a reported outage for emergency/critical security vulnerabilities and 8 hours for routine service calls (non-emergency) for maintenance of the PACS. The hours of facility access is from 0800 to 1700 over a standard five-day period, excluding Government holidays.

1.6.2 Details of expected level of service and support from contractor and service personnel:

1.6.2.1 All labor shall be included for any and all repairs, replacements, diagnosis and troubleshooting of equipment associated with the components that are outlined in this PWS.

1.6.2.2 Contractor shall have capability of handling and recording all calls to outages, failure, and general operational discrepancies of the systems outlined in this PWS 24 hours/day, 7 days/week, 365 days/year. (this also includes telephone support that could alleviate the need for an onsite tech)

1.6.2.3 Contractor shall respond within 8 hours of a notified outage for non-emergency items as outlined in this PWS.

1.6.2.4 Contractor shall respond within 2 hours for diagnosis/repair of critical components that could potentially cause a security vulnerability compromising the integrity of the specific facility unless other security measures can be implemented by the government.

1.6.2.5 Loaner equipment shall be provided by contractor as a suitable mitigating measure until final repairs of system to be made ensuring system functionality. Before any equipment is switched out serial numbers will be recorded for both current and replacement for accountability.

1.6.2.6 All trouble calls made by individual customers will be verified through the COR prior to the contractor executing any action. This is to allow the COR to diagnose and determine if the level of effort and urgency is warranted to mitigate any erroneous billing outside of normal working hours.

1.6.2.7 Contractor shall provide software updates, patches and general operational changes to the software environment quarterly to remain up to date with the current software version.

1.6.2.8 Contractor shall provide two (2) training sessions up to four (4) hours each, annually for staff as a refresher, specific operating concerns and new features or functions that is caused through normal updates and patches.

1.6.2.9 Contractor shall provide database backup support quarterly.

1.6.2.10 Contractor shall do an all-inclusive system, component, and software checks quarterly to include any diagnosis/repair of failed or failing components.

1.6.2 Overtime. Overtime is not anticipated unless cleared with and approved by the KO in advance.

1.6.3 Security and Privacy. N/A.

1.6.3.1 Clearances. All Contract personnel assigned to this task shall be U.S. citizens and be capable of passing a background check to gain entry to the installation that will be further described later in this PWS.

1.7 All Electronic and Information Technology (EIT) procured through this task must meet the applicable accessibility standards at 36 Code of Federal Regulation (CFR) 1194, unless an agency exception to this requirement exists. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://access-board.gov/sec508/508standards.htm.

1.8 CONTRACTOR ACCESS TO FORT SILL.

1.8.1 Effective: 17 February 2015, personnel requiring access to the installation shall possess a Common Access Card (CAC), Long Term Unescorted Access Pass or Military ID, or Individual temporary pass issued by the Fort Sill Directorate of Emergency Services (DES) pursuant to Army Directive 2014-05, Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Un-cleared Contractors.

1.8.2 Fort Sill will initiate a system which provides three forms of access documentation based upon the duration of required access and DOD Network requirements. The three forms, described below, are as follows: (1) Common Access Card (CAC); (2) Long Term Unescorted Access Pass or Military ID; or an (3) Individual Temporary Pass.

1.8.3 The Prime Contractor shall provide the designated Contracting Officer’s Representative (COR) or Government Point of Contact (POC) required documentation (FS Form 118) for each prime or sub-contract employee who requires a CAC or Long Term Unescorted Access Pass in the performance of this contract. The required documentation shall be provided by the Prime Contractor within 10 calendar days of notification of this requirement or of contract award (whichever occurs first).

1.8.4 Required Documentation for Access:

FS 118 REQUEST FOR UNESCORTED INSTALLATION CONTRACT ACCESS TO FORT

SILL. A fillable form is located at: http://sill-www.army.mil/USAG/forms.html

1.8.5 Once documentation is provided by the Prime Contractor to the COR/POC, the COR/POC will initiate and coordinate the process for obtaining Contractor CACs or Long Term Unescorted Passes (for contract employees not possessing a current CAC or military ID) with the Directorate of Emergency Services (DES).

1.8.6 Failure to receive a CAC may result in the contractor personnel being denied admission to the installation. Failure to receive a Long Term Unescorted Access Pass or Individual Temporary Pass will result in the contractor personnel being denied admission to the installation.

Failure to receive required access shall not relieve the Contractor from execution of Contract Requirements.

1.8.7 Denial of a request can be appealed by completing FS 117 and submitting to the designated COR/POC for action. Submission of an appeal shall not relieve the Contractor from execution of Contract Requirements.

1.8.8 Required Documentation for Appeal:- FS 117 FORT SILL ACCESS CONTROL

DENIAL WAIVER APPLICATION PROCESS AND FORT SILL FORM 117 (FS ACCESS

CONTROL DENIAL WAIVER APPLICATION). A fillable form is located at: http://sill-www.army.mil/USAG/forms.html

1.8.9 Three Forms of Access Documentation:

A. Common Access Card (CAC): Contractor employees and staff (herein referred to as

Contractors) requiring access to the installation on a recurring basis for a period of 6 months or more, and requiring access to a DOD computer network shall obtain a CAC. Contractor employees who do not require access to a DOD computer network are not eligible for a CAC but should apply for Long term, unescorted access as described below.

CACs are issued through the Trusted Associate Sponsorship System (TASS) program. Issuance of a CAC requires a favorable Federal Bureau of Investigation (FBI) fingerprint check, successful submission of a National Agency Check with Inquiries (NACI) (equivalent or higher) background investigation to the Army’s investigative service provider and a favorably adjudicated NACI (equivalent or higher) investigation from a Federal department or agency.

In order to avoid delays in gaining access to the installation, contractors requiring a

CAC are encouraged to contact their Contracting Officer Representative (COR) to begin the process to obtain CACs as soon as possible.

B. Long Term, Unescorted Access Pass: This pass is required for Contractors, Sub-contractors and Vendors requiring physical access to the installation on a recurring basis (greater than 24 hours) and who do not require access to a DOD computer network. The expiration date of the access will be the end of the contract period of performance or 365 days whichever comes first. Sub-contractors shall be bound by this same requirement. Prime Contractors are responsible for obtaining timely sub-contractor documents necessary to secure required access documents. Contractors and their employees shall pass a NCIC Interstate Identification Index check in order to secure this pass.

C. Military ID: Military ID cards for retirees, reservists and dependents are acceptable for unescorted access onto Fort Sill.

In order to avoid delays in gaining access to the installation, contractors are encouraged to contact their Contracting Officer Representative (COR) to begin the process of securing long term passes as soon as possible.

D. Individual Temporary Pass: All contractors and sub-contractors who do not possess a CAC, a valid Military ID, or a current long term unescorted pass shall report to the Visitors Control Center located near Bentley gate to obtain an Individual temporary pass. A temporary pass will ONLY be issued to persons who produce a valid current federal or state issued ID with a picture, and must pass a NCIC Interstate Identification Index check and local exclusion roster. (The Center is anticipated to be open 30 January 2015)

Acceptable forms of ID are:

1. Valid current State issued Photo ID that is for driving or for identification.

2. Valid current Permanent Resident Card or Alien Registration Receipt Card (Form I-551)

3. Valid current Employment Authorization Document (Card) that contains a photograph (Form I-766)

4. Passport (Foreign Passports must show point of entry stamp).

1.8.10 The contractor shall return issued CACs and Passes to the designated COR at the end of the contract period of performance or the end of the individual employee’s tenure, whichever comes first. The contractor shall also coordinate with the COR for new or replacement CACs or Long Term Unescorted Passes as required.

For additional information, see:

http://sill-www.army.mil/installation_access_change.html http://sill-www.army.mil/USAG/forms.html

Fort Sill unescorted access regulation (to be published).

Homeland Security Presidential Directive 12, Policy for a Common Identification Standard for Federal Employees and Contractors located at http://www.dhs.gov/homeland-security-presidential-directive-12#1

Army Regulation (AR) 190-13, the Army Physical Security Program located at http://armypubs.army.mil/epubs/190_Series_Collection_1.html

Army Directive 2011-08, Army Implementation of Homeland Security Presidential Directive -12 located at http://armypubs.army.mil/epubs/pdf/ad2011_08.pdf

2.0 Acronyms and Definition:

2.0.1 ACS – Access Control Server

2.0.2 ADA1 – Air Defense Artillery

2.0.3 ADA2 - Americans with Disabilities Act of 1990

2.0.4 BDE – Brigade

2.0.6 CAC – Common Access Card

2.0.7 CR/KP – Card Reader/Key Pad

2.0.8 CoN – Certificate of Networthiness

2.0.9 COR – Contracting Officers Representative

2.0.10 GFCI – Government Furnished Contractor Installed

2.0.11 GFGI – Government Furnished Government Installed

2.0.12 GFP – Government Furnished Property

2.0.13 GIB – General Instructional Building

2.0.14 GIF- General Instructional Facility

2.0.15 IP –Internet Protocol

2.0.16 MAS – Master Application Server

2.0.17 NEC – Network enterprise Center

2.0.18 PACS – Physical Access Control System

2.0.19 PIV – Personal Identity Verification

2.0.20 THAAD – Terminal High Altitude Air Defense

3.0 SCOPE OF WORK.

Provide on-call maintenance support for an existing PACS installed in five buildings with one having a CCTV system installed. All of which are within facilities in the control of the 30th ADA1 Brigade.

4.0 REQUIREMENT:

4.0.1 Contractor shall participate in the kick off meeting with KO/COR and any other SMEs within three business days of the start of the project to determine a schedule for each facility that will be agreed upon in by the Contractor, COR and KO.

4.0.2 Contractor shall appoint a primary project lead to oversee the contractor’s employees, tasks and progress on project deliverables.

4.0.3 Contractor shall deliver monthly reports detailing project repairs, maintenance and any other calls or response to trouble so both the COR and the Contractor have a record to identify repetitive issues. This is to catalog items that may need manufacturers input and/or attention to mitigate these issues that have been evident in the past.

4.0.4 Contractor shall meet and confer with KO/COR regarding the status of technical assessment activities, problems, issues or conflicts in need of resolution on a monthly basis if not more frequently.

4.0.5 Contractor shall assess and document work papers, procedures, processes, technical specifications, implementation plans and other relevant information as necessary for the various project components and systems.

4.0.6 Contractor shall provide list of staff selected to participate in the project with years of experience and that demonstrate sufficient expertise to satisfy the requirements. All personnel shall possess the manufacturer’s certifications and licensing to troubleshoot and diagnose any of the equipment identified within this scope. All of this documentation shall be provided to the COR/KO upon award and anytime there is a change in the workforce to ensure certified personnel are diagnosing and repairing the equipment.

4.0.7 Contractor shall have experience in communicating and resolving implementation issues and activities associated with the configuration of the TYCO International Software House C- Cure 9000 systems and their components. Also certification and experience in Milestone CCTV server and client software.

4.0.8 Contractor shall be able to communicate with both technical and non-technical persons.

Contractor shall exhibit professional interpersonal skills and be able to interface with all levels of management and non-management personnel.

4.0.9 Contractor shall have an expert understanding of Software House C-Cure 9000 PACS technologies and industry standards as they relate to the overall configuration within the facilities mentioned in this scope.

4.0.10 The contractor shall assess the nature of system failures to determine an immediate solution or refer the problem for intervention. Most of which shall be repaired within 24 hours of determining the cause of the failure. If parts are required that are not on hand an expedited method of delivery shall be expected to ensure repair is made within 72 hours of initial diagnosis.

5.0 Coverage Description:

5.0.1 Software/Firmware Upgrades: Software/Firmware will be upgraded at the advice or recommendations of the equipment manufactures.

5.0.2 Entry Point Readers: Cleaned and tested quarterly for proper operations and to ensure they are securely mounted.

5.0.3 Back-up Batteries on Power Supplies. Tested quarterly and replaced as needed at no additional fee or charge.

5.0.4 Locks and Hardware. Inspected quarterly for excessive ware and proper alignment.

5.0.5 Video Recorders: Inspected quarterly for proper operations, correct setting, and cable Security (B3030 THAAD GIB only).

5.0.6 Cameras: Cleaned and aligned quarterly, inspected for quality picture and proper operations (B3030 THAAD GIB only).

5.0.7 Spare Parts & Equipment. Maintained and reserved on hand to prevent prolonged down time.

5.0.8 Technical service. Provide seven days a week, twenty-four hours a day by factory trained and qualified technicians.

5.0.9 Support Training. Four hours per year support training provided to staff, directors, and other essential personnel that includes any refresher and new enhancements to the system.

6.0 Service Repair Services

6.0.1 Emergency Service & Trouble Calls: Emergency Service Request will be dispatched WITH-IN 12 HOURS of receiving the call. Includes after hour and weekend emergency calls, provided coordination with the specific facility is made to ensure access is feasible. COR shall be notified for each facility on initial coordination of access to inform the occupants. Any contact or coordination throughout the routine maintenance or diagnosis shall be arranged by each facility

POC.

6.0.2 Dispatch Status: Priority Dispatch.

6.0.3 Fault Correction: Faults shall be identified on the spot and corrected within 48 hours if parts and equipment are available. This does not apply to equipment that has been discontinued by the manufacturer or is otherwise unavailable.

6.0.4 Replacement Parts: Contractor shall maintain a stock of common system devices and parts for the access system. This includes batteries, modules, magnetic locks, electric strikes, keypads and contacts. This does not include major CPU or complete systems. If not available, equipment shall be shipped overnight for repairs or replacement at no shipping cost to the customer. New equipment shall be ordered overnight at no shipping cost. Does not apply to equipment that has been discontinued, or no longer supported by the manufacturer, or otherwise not available.

6.0.5 Warranty: All new parts or equipment shall be warranted by Contractor for the period of 12 months. Repaired equipment shall carry the manufactures warranty.

6.0.6 Items Not Covered: This does not cover any equipment or services not specifically mentioned. This shall be modified or amended to cover other equipment or services upon the request of either party, and with the approval of both parties.

7.0 General Information: Service tickets shall be provided for each piece of equipment that must leave each facility documenting the serial and model number of each piece and verified with the COR or designated representative for accountability prior to leaving the installation

7.0.1 3030 THAAD GIB (LeVan Hall)

Four (4) entry points that have Schlage electronic CR/KP locking devices (101A, 102A, 106A, 109A).

Five (5) HID CR/KP at pedestrian and vehicular gates.

Eight (8) door contacts in the vehicular bay (154C, D, E, F, G, H, I, J).

Two (2) exit door alarm locations in south stairwells (108A, 157B).

Four (4) Aiphone intercoms and intercom control station (One at each vehicle gate, one near door 101A, and one exterior of turnstile).

All other components that deal with the Software House C-Cure9000 system that is contained in cabinets on the North wall in security office 112 that includes some back up data circuit boards and batteries for continuous monitoring along with relays and circuitry to communicate with all components of the system within and back outside of the facility to the server.

The server for the access control system is also located in B3030 and access to the server system will be coordinated with the COR.

7.0.2 B4100 Patriot GIF (McClymont Hall)

Seven (7) entry points that have Schlage electronic CR/KP locking devices (101, 107, lobby, 103A,B,C 134A).

Three (3) HID CR/KP at pedestrian and vehicular gates.

Six (6) exit door alarm locations (102A, 102B, 102C, 102D, 102E, 210) Three (3) door contacts (110, 134B, 134C) All other components that deal with the Software House C-Cure9000 system that is contained in cabinets on the west wall in office 125 that includes some back up data circuit boards and batteries for continuous monitoring along with relays and circuitry to communicate with all components of the system within and back outside of the facility to the server.

Components in this facility also include some connection to items that are not covered under any warranties but are included for communication with the C- Cure9000 system. Aiphones at gates and on the near doors 101 and 103A, inside office 125 and 147.

7.0.3 B4101 PMT/AMCOM FMX facility

Nine (9) entry points that have Schlage electronic CR/KP locking devices (105B, 105A, 106A, 110, 111, 112, 120A, 120B, 201)

Three (3) door contacts (106 B, 106 C, 106D) All other components that deal with the Software House C-Cure9000 system that is contained in cabinets on the South wall in office 115 that includes some back up data circuit boards and batteries for continuous monitoring along with relays and circuitry to communicate with all components of the system within and back outside of the facility to the server.

7.0.4 B2760 C4I/Stinger GIF (Hopkins Hall)

Six (6) entry points that have Schlage electronic CR/KP locking devices (101, Lobby, 114, 141B, 141E, 141H)

Two (2) HID CR/KP at turnstile/ADA2 gate.

Four (4) exit door alarm locations (102A, 102B, 102C, 102D) Four (4) door contacts (141C, 141D, 141F, 141G) All other components that deal with the Software House C-Cure9000 system that is contained in cabinets on the west wall in office 126 that includes some back up data circuit boards and batteries for continuous monitoring along with relays and circuitry to communicate with all components of the system within and back outside of the facility to the server.

Components in this facility also include some connection to items that are not covered under any warranties but are included for communication with the C- Cure9000 system. Aiphones at gates and on the near door 101 inside office 126.

7.0.5 B2765 Officer Training GIF (Patterson Hall)

Three (3) entry points that have Schlage electronic CR/KP locking devices (101, 127A, 129E)

Three (3) HID CR/KP at turnstile/ADA2 gate and vehicle gate.

Four (4) exit door alarm locations (102A, 102B, 102C, 102D) Five (5) door contacts (121B, 128B, 129B, 129C, 129D, ) All other components that deal with the Software House C-Cure9000 system that is contained in cabinets on the North wall in office 116 that includes some back up data circuit boards and batteries for continuous monitoring along with relays and circuitry to communicate with all components of the system within and back outside of the facility to the server.

Components in this facility also include some connection to items that are not

Cure9000 system. Aiphones at gates, near door 101 and inside office 116.

8.0 Quality Control: Quality Control is the responsibility of the contractor. The contractor shall be responsible for the delivery of quality services/supplies to the Government. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their comprehensive quality control written documentation within 30 days after contract award, and three copies shall be submitted to the KO and COR within five (5) working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

8.0.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

8.0.2 Federal Government Holidays:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

8.0.3 Hours of Operation: Monday thru Friday, 0800 – 1700 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than a firm fixed price contract, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

8.0.4 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

8.0.5 Special Qualifications: The contractor shall ensure all employees possess and maintain current Information Assurance Technician (IAT) Level I professional certification, Trained and certified in Tyco International Software House C-Cure9000 software and hardware components. Trained and certified in HID software and hardware technologies. Trained and certified in Milestone CCTV software as well as trained and possess any certifications in any and all supporting devices and components associated with CCTV and/or access control systems currently installed in the facilities in this PWS. Contractor shall provide upon request an Authorized dealer certificate and certified training certificates of installers who will be working on this project during the execution of this contract.

8.0.6 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

8.0.7 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

8.0.8 Contractor-provided ID badge: The Contractor shall be responsible for furnishing to each employee, and for requiring each employee to display or possess, appropriate identification.

The Contractor shall provide each employee an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material to prevent electrical shock. The ID badge shall be easily readable and include the employee's name, employee’s picture, contractor's name, and Contractor’s telephone number. The Contractor shall furnish an identification badge to each employee performing work as part of this contract.

Identification badges shall be worn by contractor personnel at all times.

8.0.9 Display of ID Badges: Contractor personnel shall wear the ID badge at all times unless it presents a safety hazard. ID badges will be worn when performing work under this contract to include attending Government meetings and conferences. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

8.0.10 VEHICLE IDENTIFICATION: Contractor vehicles shall have signage indicating the company’s name, address, and telephone number.

8.0.11 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government.

The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

8.0.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

8.0.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

8.0.14 Accounting for Contract Services

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil/Login.aspx

The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officers Technical Representative

(2) Contract number, including task and delivery order number

(3) Beginning and ending dates covered by reporting period

(4) Contractor name, address, phone number, E-mail address, identity of contractor employee entering data

(5) Estimated direct labor hours (including subcontractors)

(6) Estimated direct labor dollars paid this reporting period (including subcontractors)

(7) Total payments (including subcontractors)

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor

(and separate predominant FSC for each subcontractor if different)

(9) Estimated data collection cost

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information)

(11) Locations where contractor and subcontractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on web site)

(12) Presence of deployment or contingency contract language

(13) Number of contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct extensible Markup Language (XML) data transfer to the database server or fill in the Fields on the web site. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.*

*Note: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. For internal Army analysis, the reports and queries from the database shall not contain proprietary data.

9.0 TECHNICAL REQUIEMENTS.

9.0.1 Contractor shall provide necessary services for the successful diagnosis, troubleshooting, configuration, repair and installation of components located within any of the previous mentioned facilities in this scope to include:

9.0.2 Electrical, CAT IV/VI or other communications or low voltage wiring to any location that contains a CR/KP, Electronic Lock, Intercom, cabinet of circuit board components the serve as the brain of the system, network switches, routers and final point of connections to the individual client PC workstations.

9.0.3 CR/KP, HID card reader, mechanical locking mechanisms, magnetic locks that are specific to gates, solenoid release mechanisms specific to turnstiles, communication between HID card readers and vehicle gate controllers,

9.0.4 Contractor shall obtain KO/COR acceptance for each deliverable prior to moving forward with the next deliverable.

9.0.5 Contractor shall provide expertise, materials, tools and support in diagnosing and repairing any components of the access control system or CCTV.

9.0.6 Contractor shall work with KO/COR to include the following activities:

9.0.7 Reporting

Report accurate information and analytical results to KO/COR as it relates to the

PACS system, component.

The contractor shall submit all documentation and electronic reports in Adobe PDF format on all diagnosis and repair activities to the COR

10.0 DELIVERABLES.

10.0.1 Deliverables shall be in the form of reports, courseware, Quality Control Plan, and any other format appropriate to the specific initiative and as identified by the Government. The Contractor shall be responsible for delivering all items specified to the Government COR. The following deliverables shall be submitted by the Contractor:

CLIN ITEM QUANTITY DELIVERY DATE

1 Reports of scheduled services performed outlining items replaced/repaired during service

1 copy through digital mean of transmission.

Format will be submitted in Adobe Acrobat .pdf files or standard Microsoft Office suite applications.

Semi‐Annually, no later than the 5th of the month.

(service dates to be scheduled and coordinated with the COR)

2 Reports of all service calls for repair/replacement of any components

1 copy through digital mean of transmission.

Format will be submitted in Adobe Acrobat .pdf files or standard Microsoft Office suite applications.

Monthly, no later than the 5th of the month.

3 Training on new software enhancements 1 copy through digital mean of transmission.

Format will be submitted in Adobe Acrobat .pdf files or standard Microsoft Office suite applications.

Every 6 months, no later than the 5th of the month.

4 Training for new personnel, configuration, maintenance and troubleshooting

1 copy through digital mean of transmission.

Format will be submitted in Adobe Acrobat .pdf files or standard Microsoft Office suite applications.

Every 6 months , no later than the 5th of the month.

5 Contractor staff and certifications 1 copy through digital mean of transmission.

Format will be submitted in Adobe Acrobat .pdf files or standard Microsoft Office suite applications.

Upon award and anytime there is a change in personnel on the contract for the duration of this task order

10.0.2 Document deliverables shall be provided using standard Microsoft Office and Adobe Applications.

11.0 TRAVEL.

11.0.1 Government will not provide any authorized travel.

12.0 GOVERNMENT FURNISHED RESOURCES AND OTHER CONSIDERATIONS.

12.0.1 The Government will not provide office space

13.0 ORGANIZATIONAL CONFLICT OF INTEREST.

The Contractor will receive no privileged, proprietary, or otherwise sensitive information without the Government’s knowledge and without both the Government and Contractor implementing appropriate safeguards or agreements thereon. Contractors will not divulge any information accessed and obtained during the course of performing this task to other Contractor staff or anyone outside the Government. Specifically, in addition to any organizational conflict of interest provision, contractor employees assigned to this project will be required, prior to contract start date, to sign the following Non-Disclosure Agreement (NDA) agreeing not to share any information or data with other contractor personnel not assigned to the project or, if assigned to the project, who has not signed an NDA. The signed NDAs will be furnished to the Contracting Officer (KO) and Contracting Officer Representative (COR) prior to contract performance. The company will include with its submission of the Request for Proposal (RFQ), its plan to “firewall” these employees and enforce this provision (i.e., internal controls, training, etc.). Failure to adhere to these NDA safeguards may result in termination of this task. Final authorship and copyright (if required) of any deliverable will be with the Government. The Contractor cannot gain any unfair advantage.

The Contractor shall identify any organizational conflict of interest clauses they or their subcontractors are subject to, current or within three years of federal government contract services, by providing, with their offer, a copy of the clause, a description of the contract services performed, a contract number, a governmental point of contact, and a phone number for that point of contact.

16.0 ANTITERROISM REQUIREMENTS.

16.0.1 Anti-Terrorism (AT) Considerations and Awareness Training. In accordance with (IAW) Army Regulation 525-13, paragraph 5-19, all prospective contractors will undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted. IAW AR 25-2 and HSPD-12, Installation Security Office will submit all background investigations on prospective contractors requiring Common Access Cards (CAC), network access. Upon notification, the Provost Marshal Office will conduct background checks on all other contractor personnel when there isn’t a requirement for CAC and/or IT requirements in the contract. All contractor personnel assigned to this contract must complete the “Anti-Terrorism Level 1 Training” provided on-line at https://atlevel1.dtic.mil/at/ annually. Certificate of completion will be provided thru the COR to the unit/activity security manager. (Reference Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Anti-Terrorism Measures into the Contracting Process and AR 525-13, Antiterrorism).

16.0.2 Security Awareness Training. All contractor personnel assigned to this contract must complete the Contractors Security Awareness Training annually. Go to Internet Explorer, Fort Gordon website, select Fort Gordon and click on Dir, Plans Training & Mobilization, select Security/Intelligence, and click on Contractor OPSEC Awareness Training.

A record on completion will be provided thru the COR to the unit/activity security manager.

(Reference AR 530-1, Operations Security (OPSEC), Chapter 6).

16.0.3 N/A.

16.0.4 Uses and Safeguarding of Information. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

16.0.5 Privacy Act. All contract personnel assigned to this task will have access to information that may be subject to the Privacy Act of 1974. The contractor is responsible for ensuring all assigned contract personnel are briefed on Privacy Act requirements.

16.0.6 AT Level I Training. This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:

https://atlevel1.dtic.mil/at.

16.0.7 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language text required US based contractor employees and associated subcontractor employees to make available and to receive government provided Area of Responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

16.0.8 Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

16.0.9 iWATCH Training. Contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.