PWS_OCAR_IT_Services.pdf

OFFICE OF THE CHIEF ARMY RESERVES (OCAR)

INFORMATION TECHNOLOGY (IT) SERVICES

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

1. GENERAL: This is a non-personal services requirement to provide Information Technology Support

Services. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the

Government for Contractor or subcontractor personnel.

1.1 Description of Services: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform

Information Technology Support Services including standard Microsoft and Linux network operating environment, telecommunication, storage area network (SAN), personal data access (PDA), communication equipment, databases, software, servers, router, switches and desktops as defined in this Performance Work

Statement (PWS) except for those items specified as government furnished property and services.

1.1.2. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1.3. The Contractor shall possess the following certifications in place in order to meet the requirements outlined in this PWS and contract:

ISO 9001 Quality Management System

ISO 20000 / CMMI-SVC Level 3 or higher IT Service Management System

ISO 27001 Information Security Management System

1.2. Background: The United States Army Reserve (USAR) plays a critical role played in defending our nation and it is vital that the Office of the Chief Army Reserve (OCAR) OCAR G-6 receives Information

Technology (IT) services that provide technical excellence to support enterprise level IT requirements for the Chief, Army Reserve (CAR) and a support staff of approximately 700 users. OCAR is currently using technologies in the areas of high-speed networking, client/server applications, global information dissemination, and application programming. OCAR also relies on the Internet for information dissemination and remote collaboration activities.

1.3. Objectives: The objective of this Performance Work Statement (PWS) is to obtain day-to-day contractor support services for Local Area Network (LAN), Wide Area Network (WAN), Telecommunications, Network Security, and Logistics Support services.

1.4. Scope. The Contractor shall provide the following services:

Manage, support, sustain, and maintain the Network Infrastructure including Non-secure Internet

Protocal Router Network (NIPRNET) and Secure Internet Protocol Router Network (SIPRNET)

Domains

Customer Support/Help Desk Support Services

Graphics Media Support Services

Information Technology Security Support services

Communications/Telecommunications Security and Support services

Training Support Services

Logistics Support Services

1.5. Period of Performance: The period of performance shall include a 30-day Phase-In Period, an eleven

(11) month Base Period, and two (2) 12-month option periods.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection

Requirements). The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.1.1. Quality Control Program: The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services.

This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) 20 days after contract award and 5 days after any revisions. The QCP must outline the Contractor’s approach to maintaining quality throughout each business area.

1.6.1.1.1. The Contractor’s quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract.

The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non- conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The plan is a working document and updated annually or as required.

1.6.1.1.2. The Contractor shall provide specified weekly and monthly status reports to the Contracting

Officer Representative (COR), we well as any one-time reports coordinated 3-5 days prior. This shall include any summary information used to track quality control, including any charts/graphs.

1.6.1.1.3. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision.

1.6.1.1.4. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the

Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.1.2. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a

CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.1.3. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.1.4 Property Management System: The Contractor shall establish a system to manage Government

Furnished Equipment (GFE) in its possession to control, use, preserve, protect, repair and maintain. The

Property Management System (PMS) must be adequate to satisfy the requirements of Property Management in accordance with (IAW) FAR clause 52.245-1 Government Property, and should be submitted thirty (30) days after contract award.

1.6.2. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The recognized federal holidays include:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

Washington’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

The Contractor working in the District of Columbia, Montgomery and Prince Georges Counties in

Maryland; Arlington and Fairfax Counties in Virginia; and the cities of Alexandria and Falls Church in

Virginia is not required to perform services on the Presidential Inauguration Day.

1.6.2.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.6.2.2. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall have the following options:

1.6.2.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.6.3.2.2. Reschedule the work on any day that is mutually satisfactory.

1.6.3. Hours of Operation: The Contractor shall be responsible for providing services between the hours of

6:00 AM – 6:30 PM Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. No overtime (OT) or compensatory time (CT) is authorized under this contract.

Task Area Hours of Operation

PWS 1.1 Network Operations and Maintenance Normal Working Hours (NWH) M-F 6:00AM –

6:30PM

PWS 1.2 Database Management Normal Working Hours (NWH) M-F 7:30AM –

4:30PM

PWS 1.3 Information Security Normal Working Hours (NWH) M-F 7:30AM –

4:30PM

PWS 2.1 Helpdesk Support Normal Working Hours (NWH) M-F 6:00AM –

PWS 2.2 Hardware Technical Support Normal Working Hours (NWH) M-F 8:00AM –

5:00PM

PWS 2.3 Documentation and Graphics Support Normal Working Hours (NWH) M-F 8:30AM –

5:30PM

PWS 2.4 Technical Training Normal Working Hours (NWH) M-F 6:00AM –

PWS 3.0 Logistics and Asset Management Normal Working Hours (NWH) M-F 8:00AM –

5:00PM

1.6.4. Place of Performance: Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract will be performed at Government facilities located within the

NCR. The primary place of performance will be Ft. Belvoir, Virginia, with additional onsite at Pentagon and Ft. Meyer.

1.6.5. Security Requirements: All Contractor personnel shall have a SECRET Clearance prior to commencement of work under this contract and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD

8570.

1.6.5.1. The Contractor shall also adhere to the following requirements:

1.6.5.1.1. The Contractor shall provide employee clearance information to the COR for use in finalizing the

DD254 by sending the Visit Authorization Request (VAR) via encrypted e-mail or fax to OCAR Location:

6075 Goethals Road, Fort Belvoir, VA 22060.

1.6.5.1.2. If the Contractor is notified by any Government official or Agency that an employee’s security clearance has been revoked or suspended, the Contractor shall immediately notify the COR.

1.6.5.1.3. All Contractor personnel accessing the Army Reserve Network (ArNet) must meet the qualifications described in DA Pamphlet 25-1, Information Assurance.

1.6.5.1.4. All Contractor personnel shall be subject to an appropriate DoD background investigation for security clearance required prior to being granted access to ArNet computer system(s), either directly or remotely.

1.6.5.1.5. The COR will verify all clearance levels.

1.6.6. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.6.1. Safety Requirements: The Contractor shall conform to the Post Safety Program in accordance with AR 385-10. The contractor shall publish a Safety Standard Operations Procedure (SOP) for safety and provide a copy to the COR no later than thirty days after award of the contract. The Contractor shall attend meetings and provide training to employees. The contractor shall be responsible for organizing the implementation of the Fort Bragg Safety and Energy Procedures Plan; Fort Bragg Environmental Program

Regulation 200-1, 200-2, and 200-3.

1.6.6.2. The Contractor shall comply with local, state, Federal, environmental, and Occupational Safety and Health ACT (OSHA) http://www.osha.gov/, rules, and regulations. All pertinent provisions of the publication 29 CFR 1910 to provide safe control, protection of life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract.

1.6.7. Special Qualifications.

1.6.7.1. General:

1.6.7.1.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications during the execution of this contract.

1.6.7.1.2 Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.6.7.1.3 Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.6.7.1.2. Contractor shall be responsible for ensuring all personnel that requires a privileged user account under this contract possess and maintain current Information Assurance Technician (IAT) Level I and II (as applicable) certification during the execution of this contract as per DoD 8570.

1.6.7.1.2.1. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager

Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal

Office, Director of Emergency Services or Security Office. Contractor personnel must comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the

Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.6.7.1.4. Anti-Terrorism Program

1.6.7.1.4.1. Anti-Terrorism (AT) Level I Training. Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT

Level I awareness training within 30 calendar days after award of contract or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected employee within 30 calendar days after completion of training by all

Contractor personnel. AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil

1.6.7.1.4.2. Contractor personnel shall have a favorable National Agency Check (NAC) with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data Processing)

Sensitive” positions, as per AR 380-67, paragraph 3-601, “The Personnel Security Program” prior to performance under this contract.

1.6.7.1.4.3. iWATCH Training. The Contractor shall brief all personnel performing work under this contract on the local iWATCH program [training standards provided by the requiring activity AntiTerrorism Office

(ATO)]. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within

30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract.

1.6.7.1.4.4. Contractor Employees Requiring Access to Government Information Systems: Contractor shall have access to Government-controlled information systems during performance of work under this contract. All contractor employees and associated subcontractors who require access to a government information system must be registered in the ATCTS (Army Training Certification

Tracking System) at commencement of support services, and must successfully complete the DoD

Information Assurance Awareness prior to access to the information systems. Completion certificates shall be submitted to the COR within fifteen (15) calendar days from date of commencing performance under this contract.

1.6.7.1.4.5. OPSEC Training. Per AR 530-1, Operations Security, the Contractor shall complete Level I

OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

1.6.7.1.4.6. Information assurance (IA)/information technology (IT) training. The Contractor shall complete the DoD IA awareness training before issuance of network access and must complete IA awareness training annually thereafter. The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.7.2. Other Qualifications. Contractor personnel shall have the appropriate level of functional and technical training to perform all required functions. The following section addresses the functional areas and qualifications required to perform tasks required by the PWS.

1.6.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation (FAR) Subpart 42.5. The KO and/or COR may meet periodically with the

Contractor to review the Contractor's performance. At these meetings the KO and/or COR will apprise the

Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9. Contracting Officer Representative (COR): The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements, including government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.10. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination. The Contractor shall provide a Program Manager, and an Alternate Program

Manager, who shall act for the Contractor when the PM is absent, who shall be responsible for the performance of the work under this contract. The name of these individuals shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons. Additionally, the following are considered key personnel:

KEY POSITION

TITLE

FUNCTIONAL RESPONSIBILITIES MINIMUM

EXPERIENCE/EDUCATION

/ CERTIFICATIONS

Program Manager

Serves as the primary interface and point of contract with the Contracting Officer’s Representative (COR) on contract administration issues. Responsible for ensuring the work efforts achieve the outcomes specified in the contract. Supervises day- to-day

LAN/WAN operations by developing management and quality control procedures, planning and directing program execution, monitors cost, schedule, performance, and manages risk, and resource allocation.

Microsoft Certified Systems Engineer (MCSE) certification. Minimum of 20 years of experience in information technology with a minimum of eight (8) years’ experience in management and supervisory in an information technology related field. Specific experience with the following technologies required: EMASS, Vbrick, Citrix, Microsoft DFS and VOIP Telephony.

LAN/WAN Technical Lead

Manages the overall planning, design, installation, maintenance, management, and coordination of LAN/WAN integration into the enterprise network.

Analyzes LAN/WAN and recommends upgrades/changes and security procedures and policies.

Design and documents LAN configurations according to user needs, utilizing outside support resources to meet network mission requirements. Analyzes work load, including traffic and utilization trends. Supervises network technical support team and organizes required training for all network supporting personnel on-3hand.

Assesses current and future LAN/WAN requirements.

Minimum ten (10) years of professional information technology experience or related field. Specific experience with the following technologies required: Active Directory, Citrix Xenapp and VMware virtualization, Microsoft

Distributed File System, CPR workstation, Cisco and Microsoft IP routing, firewall, router, network switching, server and desktop OS, database, web server, Polycom and Cisco video teleconferencing, Remedy, CA

Service Desk and public key infrastructure.

Telecommunications Systems Analyst

Supports operation, performance, and availability of IT infrastructure services and IT security. Provides on-site monitoring, maintenance, and back-up support.

Manages a team of telecommunications technicians and analysts who maintain and support voice, data and video communication systems within the organization.

Identifies issues and appropriate courses of action.

Researches and oversees implementation of new technologies.

Minimum of five (5) years of professional information technology experience or related field. Must have experience managing Cisco and Polycom systems in a DOD environment.

Help Desk Technician I

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements.

Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.

Minimum of two (2) years of professional information technology experience or related field. Must have experience with

CA Service Desk ticketing system.

Helpdesk Technician II/Hardware Specialist

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security and system groups. Familiar with a variety of IT support concepts, practices and procedures.

Associates degree or equivalent.

Minimum of six (6) years of professional information technology experience or related field. Must have experience with

CA Service Desk ticketing system, laptop technology, laser and inkjet printers,, Ethernet cabling, Microsoft WinPE and

Symantec Ghost suite.

Logistics Specialist Primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army Reserve supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and information technologies supplies and equipment.

Properly secure and store sensitive communications equipment in GAO approved containers. Schedule and perform cyclic inventories IAW Army Regulations

Minimum of four (4) years of logistics experience or related field. Must have direct experience using PBUSE and Global Combat Support System (GCSS)

Multimedia Design Specialist

Responsible for providing full-service multimedia and graphic support which includes designing, producing, enhancing, converting, editing of graphics and multimedia using state-of-the-art hardware and software. This support encompasses all phases of multimedia support, i.e. posters, brochures, illustrations, presentations, digital photos, videos, etc.

Associates degree or equivalent and minimum of six (6) years of directly related experience. Must have in-depth experience in

Adobe Photoshop, Adobe

Illustrator and Microsoft PowerPoint

Senior Cyber Security Specialist

Assist IT Managers in ensuring compatibility, standardization, configurations and operations of all devices connected to OCAR’s Non-classified Internet Protocol Router Network (NIPRNET) and Secret

Internet Protocol Router Network (SIPRNET) network.

Perform duties as Army Training and Certification

Tracking System (ATCTS) Account Manager. Assure network assets are DISA STIG and IAVA compliant.

Perform risk assessments of the computing OCAR asset and recommend mitigation strategies. Recommend

Cyber strategies, policies, and procedures. Carry out

PII, spillage and cyber incident responses actions

Associates degree or equivalent and minimum of fifteen (15) years of professional information technology experience, with at least 5 years dedicated information assurance experience. CISSP required.

Must have experience with till

Secure SafeAccess, SCAP and eMASS.

Lead Software Specialist

Responsible for providing software assistance to end users to includes technical guidance, training, and end user applications. Also is responsible for designing, updating training material, installing software, scheduling training the classroom and conducting

COTS (commercial off-the-shelf) training courses.

Lead Software Specialist will also serve as the IT support services Subject Matter Expert (SME) on all

SharePoint issues.

Bachelors or Post-graduate degree and a minimum of six

(6) years of experience the information technology or a related field. Certified Knowledge Manager (CKM) certification required.

Senior Network Engineer

Manages the overall planning, design, installation, maintenance, management, and coordination of WAN integration across the enterprise network. Analyzes and monitors traffic across the WAN and recommends upgrades/changes and security procedures and policies.

Designs all necessary support requirements (i.e., network and configuration related) according to user needs, utilizing outside support resources to meet network mission requirements. Analyzes work load, including traffic and utilization trends. Supervises network technical support team and organizes required training for all network supporting personnel on-hand.

Assess the organization’s current and future WAN requirements.

Minimum eight (8) years of professional information technology experience or related field.

Systems Engineer Assist IT Managers in ensuring compatibility, standardization, configurations and operations of all devices connected to OCAR’s Non-classified Internet Protocol Router Network (NIPRNET) and Secret

Internet Protocol Router Network (SIPRNET) network.

Perform Active Directory (AD) administration at the Organizational Unit (OU) level, Blackberry Enterprise Services (BES) account administration, Telecommunications administrative duties, Enhanced Trusted Agent (TA), Trusted Agent Security Manager

TASM, System Administrator (SA) and Citrix administrator.

Minimum of five (5) years of professional information technology experience or related field.

1.6.11. Security: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation

Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force

Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.11.1. All contractor employees and associated sub-contractor employees must complete the DoD Cyber

Awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD

8570.01-M and AR 25-2 within six months of employment.

1.6.12. Contractor Personnel:

1.6.12.1. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.6.12.1.1. All Contractor personnel are required to wear company provided identification badges that identify the individual as Contractor staff. The badge, at a minimum, will have the following information:

company name, employee photograph, company officer Point of Contact (POC) and signature of the individual. Unless otherwise specified in the contract, Contractor personnel shall wear the identification badge at all times in plain view, except when safety or health reasons prohibit such placement.

1.6.12.1.2. All Contractor personnel performing work under this contract shall obtain a Department of

Defense (DoD) Common Access Card (CAC). Contractor personnel shall be required to obtain a CAC at least ten (10) work days prior to start of base contract period or prior to performance under this contract, whichever comes first. The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

1.6.12.1.3. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued

CAC or other forms of government identification cards. The Contractor shall submit initial roster to the

COR within ten (10) calendar days after commencement of base period of performance.

1.6.12.1.4. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately report employee terminations to the COR and shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. IAW PARC

Policy Alert 14-33, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13, final payment may be delayed if Contractor fails to comply with these requirements.

1.6.12.2. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

1.6.13. Contractor Travel: The Contractor shall be required to travel within the continental United States

(CONUS) including within the National Capital Region (NCR) to attend meetings, conferences, and training. Contractor will be authorized travel expenses for long distance trips consistent with the substantive provisions of the Joint Travel Regulation (JTR), FAR 31.205-46, and the limitation of funds specified in this contract. All travel requires advanced approval/authorization by the COR seven (7) work days prior to requested travel date. Travel requests may be submitted to the COR via e-mail.

1.6.13.1. Travel Templates. The Contractor shall produce a long distance travel request template, and a long distance trip report template. The templates shall be submitted to the COR within ten (10) days after contract award for approval.

1.6.13.1.1. Long Distance Travel Request. The long distance travel request template shall include, at a minimum: Travelers’ official duty station, destination, mileage, mode of transportation, and date(s) of travel.

1. 6.13.1.2. Long Distance Trip Report. Long distance travel is defined as travel in excess of fifty (50) miles of the contractor employee’s official duty station. Upon completion of long distance travel, a Long Distance

Trip Report is required. Trip Reports shall be posted electronically to SharePoint within five (5) business days after travel has been completed. Additionally, all trip reports for the month will be rolled up into the monthly TSR (Trip Status Report). This monthly report shall be submitted on the approved template and at a minimum include a synopsis of accomplishments performed during the travel period.

1.16.13.1.2.1. The long distance trip report template shall include at a minimum: Travelers name, position, reason for travel, mode of travel, duration of travel, date and time of travel, destinations, organization visited, key personnel assisted (name, position, and phone number), significant activities accomplished, systems involved, discussion background, follow-up requirements, recommendations/ comments, and signature block.

1.6.13.2 The Contractor shall submit monthly invoices for reimbursement citing the appropriate CLIN. Each individual travel instance must be captured; copies of receipts, travel vouchers, etc. shall be attached to the invoice to support charges. Original receipts shall be maintained by the Contractor and made available to

Government auditors upon request.

1.6.14. Other Direct Costs (ODC): N/A

1.6.15. Data Rights: The Government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government.

These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the Government will be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.16. Organizational Conflict of Interest:

1.6.16.1. Purpose. To aid in ensuring that:

1.6.16.1.1. The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition;

1.6.16.1.2. The Contractor's objectivity and judgment are not biased because of its present or future interests

(financial, contractual, organizational, or otherwise) which relate to work performed under this contract;

and

1.6.16.1.3. The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

1.6.16.2. Definitions.

1.6.16.2.1. The term “Contractor” herein used in section 1.6.16., Organizational Conflict of Interest, means:

(a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the

Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) it’s parent organization, if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

1.6.16.2.2. The term "proprietary information" for purposes of section 1.6.16., Organizational Conflict of

Interest, means any information considered so valuable by its owners that it is held secret by them and their licensees. Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

1.6.16.3. Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

1.6.16.3.1. Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

1.6.16.3.2. Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective.

An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

1.6.16.3.3. Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

1.6.16.4. General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through 9.505-

4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the KO that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the

KO will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the KO may impose constraints other than, or in addition to, the constraints listed below.

1.6.16.4.1. The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a subcontractor or consultant to a supplier of the system or any of its major components (FAR 9.505-1).

1.6.16.4.2. The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it will not be allowed to furnish these items, either as a prime Contractor, a subcontractor or as a consultant (FAR 9.505-2).

1.6.16.4.3. The Contractor agrees that it will neither evaluate nor advise the Government with regard to its own products or activities. The Contractor shall objectively evaluate or advise the Government concerning products or activities of any prospective competitors (FAR 9.505-3).

1.6.16.4.4. The Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure

(FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it will enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the KO.

1.6.16.4.5. If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the KO, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

1.6.16.5. Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract. The

Contractor shall educate its employees regarding the restrictions imposed by FAR 9.5.

1.6.16.6. Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of FAR

Subpart 9.5 and its underlying policy and principles, so that each employee will know and understand the provisions of that Subpart and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.

1.6.16.7. Subcontracts. The Contractor agrees that it will include the provisions in paragraphs 1.6.16.4., 1.6.16.5., and 1.6.16.6. above and this paragraph in consulting agreements, teaming agreements, and subcontracts of all tiers, which involve access to information or the performance of services described in paragraph 1.6.16.4. above. The use of section 1.6.16., in such agreements, shall be read by substituting the word "consultant" or "subcontractor" for the word "Contractor" whenever the latter appears.

1.6.16.8. Additional Constraints. If this contract provides for the issuance of task or delivery orders, such orders may impose additional requirements and/or restrictions relating to 1.6.16., to include the requirement for the Contractor and its subcontractors and employees to furnish the Government with written nondisclosure agreements or statements of no conflict of interest. With regard to any proposal submitted by the Contractor, in response to a Request for Task or Delivery Order Proposal, by submitting its proposal the

Contractor represents that it has disclosed to the KO, prior to the issuance of the task or delivery order, all facts relevant to the existence or potential existence of organizational conflict of interest as that term is used in FAR Subpart 9.5.

1.6.16.9. Conflicts Involving Future Procurements. The award of this contract, government tasking’s or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities. Only the KOs for such efforts, applying the rules, principles, and procedures of FAR Subpart 9.5, have the authority to determine whether a conflict exists, in connection with such procurements.

1.6.16.10. Representations and Disclosures.

1.6.16.10.1. The Contractor represents that it has disclosed to the KO, prior to award of this contract, all facts relevant to the existence or potential existence of organizational conflict of interest as that term is used in FAR Subpart 9.5.

1.6.16.10.2. The Contractor represents that if it discovers an organizational conflict of interest or potential conflict of interest after award of this contract, a prompt and full disclosure shall be made in writing to the

KO. This disclosure shall include a description of the action the Contractor has taken or proposes to take in order to avoid or mitigate such conflict.

1.6.17. Phase-In/Phase-Out Periods:

1.6.17.1. Phase-In: To minimize any decreases in productivity and to prevent possible negative impact on additional services, the Contractor shall have all key personnel on board, during the phase-in period, no more than fifteen (15) days following award. During the phase-in period, the Contractor shall become familiar with performance requirements, in order to commence full performance of services on the start of the base period of performance. The Contractor shall obtain their CAC or other forms of government identifications, and any specific government training during the phase-in period.

1.6.17.2. Phase-Out: Prior to the completion of this contract, an observation period shall occur, at which time team management personnel of the incoming Contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing Contractor is ultimately responsible for performing full services IAW the contract during the phase-out period and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor. The outgoing Contractor shall fully cooperate with the succeeding Contractor and the Government, so as not to interfere with their work or duties. The outgoing Contractor shall ensure all outstanding work orders, and equipment, are turned in to the COR. All outgoing Contractor personnel shall out-process through the designated Government personnel to ensure compliance with the Government’s requirements for closing e-mail accounts, terminating access, turning in

CACs, and turning in of vehicle decal, etc.

1.6.17.2.1. To minimize any decreases in productivity…