DRAFT_Governance_Bridge_PWS_1_Feb_16.pdf

PERFORMANCE WORK STATEMENT (PWS)

Office of Assistant Chief of Staff for Installation Management (OACSIM)

Information Technology (IT) Governance Support

Part 1

General Information

1. GENERAL. This is a non-personal services task order to provide IT Governance support. The

Government shall not exercise any supervision or control over the task order service providers performing the services herein. Such task order service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction. Program Manager Office of the Assistant Chief of Staff for

Installation Management- Information and Technology (OACSIM-I&T) requires IT Governance Support for its core missions. The Contractor shall provide all personnel; equipment, supplies, facilities, transportation, tools, and materials not listed in Part 3 of this Performance Work Statement; supervision, and other items and non-personal services necessary to perform OACSIM IT Governance support as defined in this

Performance Work Statement. The Contractor shall perform to the standards in this task order.

1.2 Background. The OACSIM is the Army Staff proponent for installations, facilities, and environment and the principal military advisor to the Assistant Secretary of the Army for Installations Energy and

Environment. The OACSIM’s tasks include management of environmental and occupational health on installation readiness and Family programs, development of strategic policies, and establishment of priorities, resources, strategy and program guidance related to the management and resourcing of all Army facilities and installations. OACSIM is responsible for oversight of the IMCOM Headquarters to implement policies, regulations, and program guidance as it relates to military construction, Army family housing, Base operations services, and sustainment readiness and modernization.

1.3 Objectives.

The contractor shall support the OACSIM compliance with the Clinger-Cohen Act and the Government

Performance and Results Act (GPRA) and Department of Defense Directive 8000.01, February 10, 2009, Army CIO/G6 Global Network Enterprise Construct (GNEC) Strategy requirements to establish enterprise governance framework:

• Improve Information Technology (IT) investment and service delivery;

• Develop metrics and performance measures;

• Link IT investments to organizational accomplishments

• Eliminate outdated modes of operation and enable process improvement;

• Assess the overall effectiveness of OACSIM IT Governance processes;

• Measure and analyze the performance of IT as it relates to business functions, capture trends and develop recommendations for decision makers.

• Coordinate I&T Governance forums

• Ensure the integration of installation management and environmental programs in all aspects of

Army operations.

• Coordinate, and assist with implementing programs based on ASA (I&E) policies directly associated with installation services and management in a manner that shall facilitate efficient and effective execution.

1.4 Scope. The Contractor shall perform support service for OACSIM I&T governance framework development and management of governance processes and boards. Tasks include governance framework development, planning, web content management, web and SharePoint site and maintenance support, database systems support, customer relationship management (CRM) development, and performance reporting and analysis. The contractor shall define the metrics program characteristics to ensure that the service provider meets performance objectives. The Contractor shall provide recommendations for opportunities and improvements based on analysis of quantitative data.

1.5 Period of Performance. The period of performance shall be an extension pf six.

The Period of Performance reads as follows:

The Government reserves the right to extend the term of this task order at the prices set forth in Section B in accordance with the terms and conditions contained in clause 52.217-9 entitled, “Option to Extend the

Term of the Contract”.

1.6 General Information

1.6.1 Quality Control. The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The

Contractor’s quality control program is the means by which it is assured that the work complies with the requirement of the task order. The QCP is to be submitted as part of the proposal to the solicitation.

Failure to do so may render the proposal incomplete and not in compliance with the solicitation.

1.6.2 Quality Assurance. The government will evaluate the contractor’s performance under this task order in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.4 Hours of Operation. The Contractor shall be responsible for providing services between the hours of 0800-1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance. Work shall be performed under this task order onsite at a

Government worksite within the National Capital Region.

1.6.6 Type of Contract. The Government intends to award a Fixed Price (FP) task order.

1.6.7. Security Requirements.

1.6.7.1. This is an unclassified task order. There are no requirements for Contractor personnel to have routine access to classified Government information in the performance of this task order effort.

1.6.7.2. When required by the Government representative, if Contractor personnel are required to provide support on a full-time basis on-site at secure Government facilities, attend meetings or briefings, a valid, current interim or final Secret eligibility and access must be granted and posted in the

Joint Personnel Adjudication System (JPAS) to gain access.

1.6.8. Personal Identity Verification (PIV).

1.6.8.1. The Contractor shall comply with PIV procedures implemented by Homeland

Security Presidential Directive-12 (HSPD-12), Federal Information Processing Standards Publication (FIPS

PUB) Number 201-1, Office of Management and Budget (OMB) Guidance M-05-24 and OACSIM.

1.6.8.2. The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have physical access to a Federally-controlled facility or access to a Federally-controlled information system.

1.6.8.3. In accordance with HSPD-12, OMB M-05-24 and FIPS 201-1, unless a previous favorable background investigation has been completed in the last ten (10) years, all Contractor employees shall be the subject of a background investigation conducted by the Government.

1.6.8.4. No Contractor employee shall commence work until the personnel security questionnaire (PSQ) paperwork has been completed, reviewed and submitted to the Office of Personnel

Management (OPM) by OACSIM Security.

1.6.8.5. Contractor employees not meeting the minimum requirements shall be the subject of a National Crime Information Center (NCIC) check prior to beginning work.

1.6.8.6. Non-US citizens shall not be used in the performance of this task order unless the provisions of Army Regulation (AR) 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-US citizen to perform the required support.

1.6.9. Visit Notifications. If the Contractor has previously been granted a facility clearance (FCL) through the Defense Industrial Security Clearance Office (DISCO), the Contractor Facility Security Officer

(FSO) shall submit visit notifications via JPAS in the format prescribed and provided by OACSIM Security through the Government COR.

1.6.10. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.11. Nondisclosure Statements. All Contractor employees full-filling the requirements of this task order, are required to read and sign a Nondisclosure Statement, prior to beginning work. Performance of this task order may require the Contractor to access data and information proprietary to the Government agency or of such a nature that its dissemination or use, other than in performance of this task order, would be adverse to the interest of the Government or others.

1.6.12. Regulations and Policies. All Contractor employees shall read all applicable security regulations, to be provided by the Government. Contractor personnel shall familiarize themselves with the

Government’s regulations and policies and site-specific regulations regarding access to sensitive materials, computer facility/IT network access, issue of access credentials, etc., which shall be provided as required by the Government.

1.6.13. Physical Security. The majority of the work shall be performed at the Government worksite. the Contractor shall be responsible for safeguarding all Government property provided for

Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.14. Access Credentials. The Contractor shall establish and implement methods of making sure all access credentials (Common Access Card (CAC); DD Form 1466, DoD Building Pass; Kastle Key

Systems) issued to the Contractor employee by the Government are not lost or misplaced and are not used by unauthorized persons. No access credentials issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering access credentials that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued access credentials by

Contractor personnel who no longer require access to Government information systems or Government facilities. The Contractor shall immediately report any occurrences of lost access credentials to the

COR/COTR.

1.6.14.1. In the event access credentials are lost or damaged, the Contractor employee shall immediately notify the COR who will notify OACSIM Security of the loss or damage and request re-issue of the credential.

1.6.14.2. Multiple occurrences of loss or damaged access credentials shall be reported to the Contracting Officer. When the replacement of access credentials is performed by the Government, the total cost of re-issuing the credential(s) shall be deducted from the monthly payment due the Contractor.

1.6.14.3. The Contractor shall prohibit the use of Government issued access credentials by any persons other than the Contractor employee to whom the credential is issued. The Contractor shall prohibit the opening of secure or locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the OACSIM Security Office.

1.6.14.4. All contractors’ employee(s) working on-and off-site shall return the CACs, badges, Kastle cards, and other Government provided equipment at the end of their services and/or the end of task order. Failure to do so, the Government will hold the final invoice until all GFE has been returned.

1.6.15 Identification of Contractor Employees. All Contractor personnel attending meetings, answering Government telephones and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel must also ensure that all documents or reports produced are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor employees with assigned duties requiring on-site performance must meet the requirements to obtain a Department of Defense building pass. Contractor employees requiring use of Government information systems or facilities must meet the criteria required to obtain a Common Access Card and building specific identification badge requirements/specifications.

1.6.16 Security Requirements. Contractor personnel performing work under this task order must maintain the level of security required for the life of the task order. The security requirements are in accordance with the DD254.

1.6.17 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.18. Keys and Locks. In the event keys, other than master keys, are lost or duplicated, the

Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks;

however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.19. Use of Keys and Locks. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.20 Anti-terrorism and Operations Security Requirements

1.6.20.1. AT Level I Training. All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT

Level I awareness training within 30 calendar days after task order start date or effective date of incorporation of this requirement into the task order, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.6.20.2. Access and General Protection/Security Policy and Procedures. This standard language text is for Contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this task order, should the Force Protection Condition (FPCON) at any individual facility or installation change, the

Government may require changes in Contractor security matters or processes.

1.6.20.3. iWATCH Training. This standard language is for Contractor employees with an area of performance within an Army controlled installation, facility or area. The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This training shall be completed within 30 calendar days of task order award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45calendar days after task order award.

1.6.20.4. For Task orders that Require OPSEC Training. Per AR 530-1, Operations

Security, new Contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractor employees must complete annual OPSEC awareness training. and adhere to organization’s security program.

1.6.20.5. For Information assurance (IA)/information technology (IT) training. All

Contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working

IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-

M and AR 25-2 within six months of employment.

1.6.20.6 Contractor Employees Who Require Access to Government Information

Systems. All contractor employees with access to a Government info system must be registered in the

ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter

1.6.20.7 For information assurance (IA)/information technology (IT) certification.

Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in

DoD 8570.01-M must be completed upon contract award.

1.6.21. Special Qualifications. The contractor shall ensure all employees are fully proficient in their writing skills, share point, and fully understand performance management requirement.

1.6.22. Post Award Conference/Periodic Progress Meetings. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation Subpart 42.5 and applicable government regulations. The Contracting

Officer and/or Contracting Officer’s Representative (COR) may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.23. Contracting Officer’s Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the task order and assists in task order administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the task order, perform inspections necessary in connection with task order performance, maintain written and oral communications with the Contractor concerning technical aspects of the task order, issue written interpretations of technical requirements, including Government drawings, designs, and specifications, monitor Contractor's performance and notifies both the Contracting Officer and

Contractor of any deficiencies, coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the

Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.24. Key Personnel. The Contractor shall provide Key personnel in the following labor categories the government: Business Systems Analyst (Senior) and Business Systems Analyst

(Intermediate). The contractor shall provide a Business Systems Analyst who shall be responsible for the performance of the work. The name of this person who shall act for the contractor shall be designated in writing to the contracting officer. The Business Systems Analyst Senior or Intermediate shall have full authority to act for the contractor on all matters relating to daily operation of this task order. The Business

Systems Analyst Senior or Intermediate shall be available between 0800 and 1700, Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons. The contractor shall designate to the contracting officer in writing who is responsible for tasks assignments

Business System Analyst(s) (Intermediate): Assists in data analysis and strategy formulation that will facilitate the implementation of the enterprise-wide operating environment. The Business Systems

Analyst(s) (Intermediate) shall have the following qualifications:

Knowledgeable of the OACSIM Mission;

Business practices and operations;

Future visions of IT systems, and Army’s Knowledge Management initiative.

Governance Structure: IT Board of Directors, Capital Investment Council and CIO Board.

Performance Management

Assists with preparation of business cases, including analysis and return on investment

Minimum of 5 to 10 years of pertinent experience and a minimum of Bachelor Degree

Business System Analyst(s) (Senior): Assists in data analysis and strategy formulation that will facilitate the implementation of the enterprise-wide operating environment. The Business Systems Analyst(s)

(Senior) shall have the following qualifications:

Knowledgeable of the OACSIM Mission;

Business practices and operations;

Future visions of IT systems, and Army’s Knowledge Management initiative.

Governance Structure: IT Board of Directors, Capital Investment Council and CIO Board.

Performance Management

Assists with preparation of business cases, including analysis and return on investment

Minimum of 10 years of pertinent experience and a minimum of Bachelor Degree (Master degree is recommended)

1.6.25. Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that

Contractor participation is appropriately disclosed. The Contractor shall be required to obtain and wear badges in the performance of the services.

1.6.26. Contractor Travel. No contractor travel is required.

1.6.27. Other Direct Costs. No other direct costs are associated with this requirement.

1.6.28. Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this task order may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.28.1 . Organizational Conflict of Interest Specifics:

a. Purpose. The primary purpose of this clause is to aid in ensuring that:

(1) The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition;

(2) The Contractor's objectivity and judgment are not biased because of its present or future interests (financial, contractual, organizational, or otherwise) which relate to work performed under this contract; and

(3) The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

b. Definitions.

(1) The term “Contractor” herein used means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) its parent organization if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

(2) The term "proprietary information" for purposes of this clause means any information considered so valuable by its owners that it is held secret by them and their licensees.

Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

c. Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

(1) Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

(2) Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

(3) Unequal Access to Information. This type of conflict may arise when a

Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

d. General Constraints. The provisions of FAR Subpart 9.5, Organizational and

Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract.

Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and

Technical Direction, through 9.505-4, Obtaining Access to Proprietary Information. In this regard, the

Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the

Contracting Officer that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the Contracting Officer will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the Contracting Officer may impose constraints other than, or in addition to, the constraints listed below.

(1) The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a Subcontractor or consultant to a supplier of the system or any of its major components. (FAR 9.505-1).

(2) The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it will not be allowed to furnish these items, either as a prime

Contractor, a Subcontractor or as a consultant. (FAR 9.505-2).

(3) The Contractor agrees that it will neither evaluate nor advise the

Government with regard to its own products or activities. The contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors. (FAR 9.505-3).

(4) The Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure. (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the contractor during performance of this contract with the same caution that a reasonably prudent contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it will enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The contractor shall provide copies of such agreements to the Contracting Officer.

(5) If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the contractor agrees that without prior written approval of the Contracting Officer, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

e. Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract.

The Contractor shall educate its employees regarding the restrictions imposed by FAR 9.505-4 so that they will not use or disclose proprietary information or data generated or acquired in the performance of this contract except as provided herein.

f. Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of

FAR Subpart 9.5 and its underlying policy and principles so that each employee will know and understand the provisions of that Subpart and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.

g. Subcontracts. The Contractor agrees that it will include the provisions in paragraphs d., e., and f. above and this paragraph in consulting agreements, teaming agreements, and subcontracts of all tiers which involve access to information or the performance of services described in paragraph d.

above. The use of this clause in such agreements shall be read by substituting the word "consultant" or

"Subcontractor" for the word "contractor" whenever the latter appears.

h. Additional Constraints. If this contract provides for the issuance of task or delivery orders, such orders may impose additional requirements and restrictions relating to this clause to include the requirement for the Contractor and its Subcontractors and employees to furnish the Government with written non-disclosure agreements or statements of no conflict of interest. With regard to any proposal submitted by the Contractor in response to a Request for Task or Delivery Order Proposal, by submitting its proposal the Contractor represents that it has disclosed to the Contracting Officer, prior to the issuance of the task or delivery order, all facts relevant to the existence or potential existence of organizational conflict of interest as that term is used in FAR Subpart 9.5.

i. Conflicts Involving Future Procurements. The award of this contract, task or delivery orders issued under this contract, Government taskings, or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities.

Only the Contracting Officers for such efforts, applying the rules, principles, and procedures of FAR

Subpart 9.5 have the authority to determine whether a conflict exists in connection with such procurements.

j. Representations and Disclosures.

(1) The Contractor represents that it has disclosed to the Contracting Officer, prior to award of this contract, all facts relevant to the existence or potential existence of organizational conflict of interest as that term is used in FAR Subpart 9.5.

(2) The Contractor represents that if it discovers an organizational conflict of interest or potential conflict of interest after award of this contract, a prompt and full disclosure shall be made in writing to the Contracting Officer. This disclosure shall include a description of the action the

Contractor has taken or proposes to take in order to avoid or mitigate such conflict.

k. Remedies and Waiver.

(1) For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the Contractor for subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract. If, however, in compliance with this clause, the Contractor discovers and promptly reports an organizational conflict of interest (or the potential thereof) subsequent to contract award, the Contracting Officer may terminate this Contract or any task or delivery order issued under this Contract for convenience if such termination is deemed to be in the best interest of the Government.

(2) The parties recognize that this clause has potential effects which will survive the performance of this contract and that it is impossible to foresee each circumstance to which it might be applied in the future. Accordingly, the Contractor may at any time seek a waiver from the cognizant Contracting Officer by submitting a full written description of the requested waiver and the reasons in support thereof. (FAR 9.503).

1.6.29. Phase in /phase out period The Contractor shall have all Key Personnel on board, 15 calendar days after DOA (Date of Award). The Contractor shall be familiar with the performance requirements (Technical Exhibit 1) in order to commence full performance of services on the task order start date.

1.6.30. Task Order Closeout. The Contractor shall submit a final invoice within ninety (90) calendar days after the expiration of the task order, unless the Contractor requests and is granted an extension by the Contracting Officer, in writing. In addition, and concurrent with the submission of the final invoice, the

Contractor shall notify the Contracting Officer of the amount of excess funds that can be deobligated from the task order so the closeout process can begin as soon as possible upon expiration of the task order. A bilateral task order closeout modification will be forwarded to the Contractor by the Contracting Officer and must be signed by the Contractor and returned to the Contracting Officer within thirty (30) calendar days of issuance of the modification. The Contractor's failure to respond and/or sign the bilateral closeout modification within thirty (30) calendar days of receipt will constitute approval of the terms of the modification and the modification will subsequently be processed unilaterally by the Contracting Officer to de-obligate excess funds and close this task order.

If the task order contains option periods, the Contractor is required to submit an invoice within ninety (90) calendar days after expiration of the base period of performance and the expiration of each exercised option period of performance to allow for deobligation of excess funds that were obligated in those respective periods of performance.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. Contractor. A supplier or vendor having a contract or delivery/task order to provide specific supplies or service to the Government. The term used in this task order refers to the prime.

2.1.2. Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to assist with administration of the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.8. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CFR Code of Federal Regulations

CIO Chief Information Office

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial Off the Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

GFE Government Furnished Equipment

GFI Government Furnished Information

HIPAA Health Insurance Portability and Accountability Act of 1996

I&T Information and Technology

IT Information Technology

JPAS Joint Personnel Adjudication System

KO Contracting Officer

OACSIM Office of the Assistant Chief of Staff for Installation Management

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

PMP Performance Management Program

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services. The Government will provide computer equipment, printers, copiers, software, AKO account, HEN accounts, Common Access Card (CAC), Contractor Badges, KASTLE card and network connectivity necessary to accomplish day-to-day work requirements in support of the overall contractual effort.

3.2 Facilities. Same as 3.1

3.3 Utilities. Same as 3.1. The Government will provide all utilities in the facility for the contractor’s use in performance of duties that are required to be on site. The Contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, such as turning off the water faucets or valves after using the required amount.

3.4 Equipment. Same as 3.1

3.5 Materials. Same as 3.1

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this task order that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance. The Contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The DD 254 will be provided as Attachment (as required).

4.3. Materials. See Section 4.1

4.4. Equipment. See Section 4.1

PART 5

SPECIFIC TASKS

5. Basic Services: The Contractor shall provide all personnel; equipment, supplies, facilities, transportation, tools, and materials other than those listed in Part 3 of the PWS; supervision, and other items and non-personal services necessary to perform support services, analyses and evaluations; and specialized services as defined below. The identified tasks shall be completed and delivered in accordance with the requirements stated in the delivery schedule. The Government will retain ownership of all data, data rights, IT codes and all information and property, to include all materials and information developed, updated or provided as a result of the services performed under this task order.

5.1. Business Process Management (BPM) The objective of the BPM task is to create alignment among the individual process components input, output, resources, process structure, and process goals. Once alignment is achieved, the overall process performance of the OACSIM-I&T organization should increase both in terms of process quality (e.g. less waste, idle time, rework) and quantity (e.g. shorter cycle times, faster adjustment to environmental changes).

The Contractor shall provide BPM methodologies, metrics and processes used to monitor and manage performance across many facets. The Contractor shall provide a solution for BPM that provides an acceptable level of functionality to OACSIM-I&T. The solution shall allow the OACSIM-I&T to:

Define Governance methodologies necessary to align business procedures with OACSIM-I&T strategic goals.

Establish process measurement systems that align with OACSIM-I&T organizational strategy and goals.

Provide effective organizational OACSIM-I&T customer care

Update and maintain content on OACSIM Portal based on the needs of the organization.

Define process goals

5.1.1. Business Case Analysis: The Contactor shall assist with the development and implementation of decision support framework that identifies alternatives and presents business, economic, risk, and technical arguments for selecting an alternative to achieve organizational or functional missions or goals.

5.1.1.1. IT Governance Decision Framework: The contractor shall update the IT Governance

Framework on a quarterly basis. The IT Governance framework specifies the decision rights and the decision-making mechanics necessary to foster desired behaviors in the management of IT.

5.1.1.2. Governance Board Charters: The contractor shall develop new and maintain existing charters. The charters will use best practices that will enable the Governance Board to act with authority and define roles, responsibilities and area of responsibility.

5.1.1.3. Decision Briefings: The contractor shall develop decision briefs on a monthly basis after analysis using best practices, information derived from research, produce various artifacts to assist in informing leadership of possible courses of action and rationale to support the decision making process.

5.1.2. Functional Requirements Decomposition: The contactor shall assist the Government in conducting stakeholder requirement meetings.

5.1.2.1. Customer Requirement Documentation: The Contractor shall provide support to OACSIM-I&T Stakeholder. This support shall include the following: (a) drafting of Stakeholder Requirements notification memo; (b) developing supporting documentation for analysis prior to Stakeholder Requirements meetings; (c) development of Stakeholder Requirements file; (d) assisting facilitation of Stakeholder

Requirements meeting; (e) developing and tracking of OACSIM-I&T’s After Action

Reports (AARs); (f) developing post Stakeholder Requirements meeting documents to include recommendations for funding, out-briefs to OACSIM-I&T leadership and Work

Plan for field distribution.

5.1.2.2. Meetings and Consultations: The Contractor shall contact and coordinate scheduled meetings and consultations at least once a week with the appropriate OACSIM-I&T Program

Manager.

5.2. Information Technology Services. The Contractor shall be responsible for providing updates using

OACSIM provided websites, processes, and tools as a major source of information for decision making.

5.2.1. Performance Benchmarking/Performance Measurements: The contractor shall provide a recommended approach to measuring and reporting the impact of IT Services on the Installation

Management Community (IMC) mission using the Strategic Management System (SMS).

5.2.2. Performance Management Logical Model: The contractor shall maintain the Installation

Management Performance logical model by updating the dashboards via existing tools and processes

(Army Strategic Management System and Microsoft SharePoint Performance Point). The dashboards shall depict connections from the IMC Campaign Plan Lines of Efforts (LOE) to the Business Keys to Success

(KTS) and finally to the IT KTS.

5.2.3. Statistical Analysis: The contractor shall collect, process, and report overall trends using existing OACSIM IT software (Microsoft SharePoint, Army SMS and Excel Spreadsheets).

5.3. Business Systems Analysis. The Contractor shall be responsible for delivering final task outputs such as information briefs, decision briefs and other documentation related to OACSIM I&T Directorate tasks.

This will entail taking tasks from original concepts through final implementation and document each step of the process. The Contractor shall interface with all areas affected by the task including end users and stake holders and provide final reports. Develop detailed work plans, schedules, task estimates, resource plans, and status reports. Provide analyses and recommended solutions to the I&T Directorate.

5.3.1. Management/ Support/Data Entry: The…