Applicable_Attachments.pdf

TECHNICAL EXHIBIT 1-PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objectives Performance Standards Max Allowable Deviation (AQL) for Requirement

Remedy

PRS # 1.

The contractor shall provide accurate deliverables in a timely manner.

Technical Exhibit 2 and 3 Timeliness: No more than one deliverable late per month.

Accuracy: No more than one deliverable rejected by the government per month

Contractor shall provide a Corrective Action Plan (CAP) to the COR and contractor Performance Assessment Reporting System

PRS# 2

The contractor shall provide educational and administrative support to Army Community Services Fort Polk that includes, family violence prevention and awareness. In addition, contractor shall accurately complete track the status of the transitional compensation application package.

(General Services)

PWS paragraph 5.1.1;

5.1.2; and AR 608-1 and

AR608-18.

Client Satisfaction: 85% as calculated monthly.

No more than one substantiated complaint per quarter

Accuracy: No more than one instance non-compliance for Transitional Compensation application package during a period and accurate status of the package during the routing process.

Contractor shall provide a Corrective Action Plan (CAP) to the

COR.

After two months, of defective services the government shall reduce the monthly price to reflect the reduced value by 10%.

PRS# 3 PWS paragraph 5.2.1; Timeliness: No more than 5.2.2; 5.2.3; 5.2.4; 5% late in a month.

5.2.5; 5.2.6; 5.2.7;

5.2.8; 5.2.9; 5.2.10; Accuracy: 0% deviation 5.2.11; from established curriculum AR 608-1 and AR608- is allowed without approval

18. from ACOR, COR and KO.

Monthly Report Roster must be 95% complete and 95% accurate.

Post-service surveys

The contractor shall provide troop training to 85% of troops annually to the units assigned to the installation.

The contractor shall provide timely and effective training support for family that includes troop training, writing articles, teaching briefings and workshops, coordinating childcare, and attending training.

(Training support) and/or attendee Client Satisfaction: 85% as evaluation forms calculated monthly.

No more than one substantiated negative feedback comment.

One FAP educational activity coordinated or participated in a quarter.

Contractor shall provide a Corrective Action Plan (CAP) to the

COR.

After two months, of defective services the government shall reduce the monthly price to reflect the reduced value by 10%.

Performance Objectives Performance Standards Max Allowable Deviation (AQL) for Requirement

Remedy

PRS# 4

The contractor shall provide timely and effective Reporting Point of Contact (RPOC) services that includes answering the hotline, reporting incidents, logging incidents, crisis intervention, monitoring cases, attending meetings, preparing and maintain statistical data/trends, and reports, and act as a liaison with agencies both on and off the installation. (Reporting point of contact)

PWS paragraph 5.3.1;

5.3.2; 5.3.3; 5.3.4; 5.3.5;

AR 608-1 and AR608-18.

Monthly Report

Post-service surveys and/or attendee evaluation Forms

Client Satisfaction: 85% as calculated monthly.

No more than one substantiated complaint per quarter

Accuracy: 0% discrepancies in the clients record (CTS) and no instance where a client failed to receive appropriate care.

Statistical information is 95% accurate as calculated quarterly.

Contractor shall provide a Corrective Action Plan (CAP) to the

COR .

After two months, of defective services the government shall reduce the monthly price to reflect the reduced value by 10%.

PRS#5 PWS paragraph 1.4.18; Accuracy: 0% deviations The contractor shall provide timely and 5.4.2; 5.4.3; 5.4.4; inventory and volunteer effective administrative services that includes 5.4.7; 5.4.8; 5.4.9; hours.

document preparation for reporting and 5.4.10; 5.4.11; 5.4.12;

5.4.13; 5.4.14; 5.4.15; 5.5;

Technical Exhibit 2 and 3 AR 608-1 and

AR 25-400

marketing, reception tasks, status tracking, Timeliness: No more than scheduling, recording minutes, one missed deadline per

Contractor shall provide a Corrective Action Plan (CAP) to the

COR

maintain office supply inventory management, transitional compensation application package assistance, monthly MSR and annual CMR.

(Administrative Services) quarter for all documents.

After two

Effective: Accurately months, of respond to inquiries about defective services pending cases in two hours the government or less. shall reduce the monthly price to Client Satisfaction: 85% as reflect the reduced value by 10%.

calculated monthly.

TECHNICAL EXHIBIT 2 -DELIVERABLES SCHEDULE

ALL DELIVERABLES SHALL BE SUBMITTED THROUGH TO THE DIRECTOR ACS, FAMILY ADVOCACY

PROGRAM MANAGER, CONTRACTING OFFICER AND CONTRACTING OFFICE REPRESENATIVE

Deliverable Frequency Format Submit To

QCP

PWS 1.4.1

Within 30 calendar days of award and five calendar days of each proposed change(s)

Electronically KO

OPSEC Plan PWS 1.4.9., 1.4.20.8 Within 90 calendar days of award, within 30 days of changes

Electronically in MS Word Excel PowerPoint

COR

Key Control Plan Within 30 calendar days of award and five calendar days of each proposed change(s)

Electronically in MS Word Excel

KO, COR

1.4.9.2.5

Employee Roster 1.4.9.4.1 Monthly, 7th working day of each month

Electronically in MS Word Excel

COR

Installation OPSEC: Operations within 90 calendar days of Electronically KO COR Security (OPSEC) Standard Operating Procedure (SOP)

1.4.9.5

Contract award

AT Level I Training certificate(s), 1.4.10.2., 1.4.20.6., 1.4.20.9.

Within five working days after Contract award

Electronically KO COR

Combating Human Trafficking

(CTIP) 1.4.10.4

14 days after start of work and Annually there after

Electronically COR

Post Award conference minutes

1.4.11

Within five calendar days after post award conference

Electronically COR

In-Progress Meetings Minutes 1.4.12

No less than on a Quarterly basis

Electronically in MS Word COR, FAP-PM

Phase-Out Plan PWS 1.4.16.2 120 days prior to Contract completion

Electronically in MS Word Excel PowerPoint

KO COR

Employee List PWS 1.4.16.2 Submitted with Phase-Out Plan Electronically in MS Word KO COR and NLT 30 days before Contract completion

Excel PowerPoint

Proof of Insurance PWS 1.4.17 Within 10 days of Contract Award; Annually or time of renewal thereafter

Electronically KO COR

Monthly Status Report PWS 1.4.18

15th business day each month

Electronically in MS Word Excel PowerPoint

COR, FAP-PM

AT/FP Training 5 days after start up and within Electronically in MS Word COR

1.4.20.1 15 calendar days of each proposed change(s) Excel

I-Watch Training 1.4.20.5

Within 45 calendar days of award and 15 calendar days of each proposed change(s)

Electronically in MS Word Excel

COR

Information Systems Security Plan 1.4.20.6.1.

Within 30 calendar days of award and five calendar days of each proposed change(s)

Electronically in MS Word Excel

KO, COR

Homeland Security (NACI) 1.4.20.11

Within 45 calendar days of award and 15 calendar days of each proposed change(s)

Electronically in MS Word Excel

COR

Physical Security Plan 1.4.20.11.7.

Within 30 calendar days of award and five calendar days of each proposed change(s)

Electronically in MS Word Excel

KO, COR

Performance Data

1.4.27 & 1.4.27.1

Quarterly, 7th calendar days after prior quarter ending

Electronically in MS Word Excel PowerPoint

COR, FAP-PM

Common Levels of Support 1.4.29

Quarterly, 7th calendar days after prior quarter ending

Electronically in MS Word Excel PowerPoint

COR, FAP-PM

Government Furnished Equipment List

PWS 3.2

Within 30 Calendar Days of receipt of equipment

Electronically in MS Word Excel PowerPoint

COR, FAP-PM

GFP Equipment

PWS 3.2

NLT Oct of each calendar year Electronically in MS Word Excel

COR

GFP Inventory

PWS 3.2.1

NLT 31 Oct of each calendar year

Electronically in MS Word Excel

COR

Written Article(s)

PWS 5.2.2

No later than the 1st Tuesday of each month

Electronically in MS Word COR, FAP-PM

Anger & Stress Management 5.2.3

7th day of each Month Electronically in MS Word Excel

COR, FAP-PM

RPOC Intake Data Sheet

PWS 5.3.1

Within 15 minutes of each allegation

Electronically in MS Word Excel

FAPM MPs, CID, SWS, and DCFS if a child is involved.

Correspondence and documentation

PWS 5.4.1

One business day after receipt of government feedback

Electronically in MS Word Excel

COR, FAP-PM

CTS information paper, educational materials, marketing materials, briefing materials, and media releases

PWS 5.4.2

7th day of each month Electronically in MS Word Excel

COR, FAP-PM

FAP Fatality Report

5.4.1.1

As Required Electronically in MS Word Excel

COR, FAP-PM

Newcomers report and the Fatality Review Committee

PWS 5.4.4

The information paper is due the 10th of each month and the CTS report is due the 14th of each month.

Electronically in MS Word Excel

COR, FAP-PM

Compiled report

PWS 5.4.4.2

Weekly, no later than Monday Electronically in MS Word Excel

COR, FAP-PM

Minutes from Family Advocacy Committee & Fatality Review Committee

Five business days after each meeting

Electronically in MS Word COR, FAP-PM

Briefing slides

PWS 5.4.6.1

14 days before the day of the quarterly meeting

Electronically in MS Word COR, FAP-PM

Purchase Request PWS 5.6.11 When office and educational supplies fall below 50% for any item on-hand

Electronically in MS Word Excel

COR, FAP-PM

FAP Training 5.4.10.1

Annually & Monthly Electronically in MS Word Excel

COR, FAP-PM

Material Usage 5.4.11.1

Annually, 15 days after end of Fiscal Year

Electronically in MS Word Excel

COR, FAP-PM

Commander Roster 5.4.12.1

7th day of each Month Electronically in MS Word Excel

COR, FAP-PM

Contractor Manpower Reporting

PWS 5.5

NLT 31 Oct of each calendar year

XML ASA(MRA) Web Site

WORKLOAD DATA

Function – FY 15-16 (Option Year 1) JAN-16 FEB MAR APR-15 MAY JUN JUL AUG SEP OCT NOV DEC FAP – Program Support – Troop Training sessions **Troop training calculated on the FY--currently scheduling for 2014

2 5 5 0 7 7 0 2 0 8 11 3

# of attendees 169 184 175 0 392 620 0 105 0 381 743 102 # evaluations collected **evaluations not always collected due to venue

0 177 173 0 200 446 0 105 0 21 0 0

# evaluations at good or higher 0 177 173 0 200 446 0 102 0 21 0 0 % of troop units trained CY 2014 3% 11% 19 0 47% 66% 66% 69% 69% 83% 100% 100% FAP overview sessions 4 6 5 4 4 4 5 4 4 4 3 3 # attendees 295 232 263 226 333 500 512 422 261 179 207 249 # evaluations collected **evaluations not always collected due to venue

295 184 263 226 333 476 512 422 261 179 207 242

# evaluations at good or higher 295 184 263 226 333 472 512 422 261 179 207 242 Child Abuse Prevention sessions 1 1 1 1 1 1 1 2 3 0 1 1 # attendees 7 3 31 3 0 0 1 35 21 0 11 5 # evaluations collected 7 3 31 3 0 0 1 12 6 0 11 5 # evaluations at good or higher 7 3 31 3 0 0 1 12 6 0 11 5 Dynamics of Family Violence sessions

2 5 5 0 7 7 0 2 0 8 11 3

# attendees 169 184 175 0 392 620 0 105 0 381 743 102 # evaluations collected 0 177 173 0 200 446 0 105 0 21 0 0 # evaluations at good or higher 0 177 173 0 200 446 0 102 0 21 0 0 CDC/FCC/SAS/CYS Annual sessions 1 1 0 0 1 1 1 1 1 0 1 1 # attendees 26 33 0 1 19 27 23 32 17 0 33 17 # evaluations collected 26 31 0 29 19 27 23 32 17 0 33 17 # evaluations at good or higher 26 31 0 29 19 27 23 32 17 0 33 17 Anger Management sessions 1 1 0 29 1 1 1 1 1 1 1 1 # attendees 4 0 0 1 1 9 0 4 1 4 1 3 # evaluations collected 4 0 0 7 1 9 0 4 1 4 1 3 # evaluations at good or higher 4 0 0 7 1 9 0 4 1 4 1 3 Stress Management sessions 1 1 0 1 1 1 1 1 1 1 1 1 # attendees 0 4 0 5 1 3 0 3 0 0 1 3 # evaluations collected 0 4 0 5 1 3 0 3 0 0 1 3 # evaluations at good or higher 0 4 0 5 1 3 0 3 0 0 1 3 Couples Reintegration sessions 1 1 1 0 1 0 0 0 0 1 0 0 # attendees 85 14 4 0 43 0 0 0 0 26 0 0 # evaluations collected 0 0 4 0 0 0 0 0 0 0 0 0 # evaluations at good or higher 0 0 4 0 0 0 0 0 0 0 0 0 Scream Free Parenting sessions 0 0 0 0 0 1 2 1 0 1 0 0 # attendees 0 0 0 0 0 2 11 8 0 6 0 0 # evaluations collected 0 0 0 0 0 2 11 0 0 0 0 0

Function – FY 16- 17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

FAP – Program Support – Troop Training sessions **Troop training calculated on the FY--currently scheduling for 2016-2017

7 10 6 0 8 6 5 9 9 3 9 1

# of attendees 146 480 209 0 200 329 317 448 321 81 549 36 # evaluations collected **evaluations not always collected due to venue

68 361 162 0 121 276 224 448 181 70 370 36

# evaluations at good or higher

67 361 162 0 121 276 224 448 180 70 370 36

% of troop units trained CY 2014

98% 98% 98% 0 31% 41% 49% 63% 77% 82% 97% 98%

FAP overview sessions

2 7 7 4 3 5 4 5 5 5 5 4

# attendees 55 271 803 256 175 302 355 407 383 305 298 301 # evaluations collected **evaluations not always collected due to venue

0 226 303 256 175 270 355 407 383 243 222 249

# evaluations at good or higher

0 226 303 256 175 270 355 407 383 243 222 249

Child Abuse Prevention sessions

0 0 2 0 1 0 1 1 1 1 0 0

# attendees 0 0 6 0 14 0 6 21 1 4 0 0 # evaluations collected

0 0 6 0 14 0 6 21 1 4 0 0

# evaluations at good or higher

0 0 6 0 14 0 6 21 1 4 0 0

Dynamics of Family Violence sessions

1 10 6 0 8 6 5 9 9 3 9 1

# attendees 42 480 209 0 200 329 317 448 321 81 549 36 # evaluations collected

28 361 162 0 121 276 224 448 181 70 370 36

# evaluations at good or higher

27 361 162 0 121 276 224 448 181 70 370 36

CDC/FCC/SAS/CYS 3 3 1 0 1 2 2 1 1 1 1 1

Function – FY 17-18 (Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

FAP – Program Support – Troop Training sessions **Troop training calculated on the FY--currently scheduling for 2017-2018

4 12 9 0 1 4 2 5 2 4 2 13

# of attendees 150 409 538 0 45 292 126 232 58 80 456 1,200 # evaluations collected **evaluations not always collected due to venue

127 409 391 0 45 229 89 154 23 37 320 113

# evaluations at good or higher

127 409 391 0 45 229 89 154 23 37 320 113

% of troop units trained

CY 2017-18

92% 94% 100% 27% 29% 35% 38% 46% 57% 64% 68% 92%

FAP overview sessions 3 4 5 0 6 7 4 6 5 4 4 3 # attendees 183 182 230 0 292 415 328 447 305 235 227 187 # evaluations collected **evaluations not always collected due to venue

183 182 230 0 292 320 328 437 296 235 227 187

# evaluations at good or higher

183 182 230 0 292 320 328 437 296 235 227 187

Child Abuse Prevention sessions

1 23 1 2 1 1 2 5 2 3 2 1

# attendees 10 36 40 2 28 0 3 33 6 10 9 9 # evaluations collected 10 36 39 2 28 0 3 31 6 10 9 9 # evaluations at good or higher

10 36 39 2 28 0 3 31 6 10 9 9

Dynamics of Family Violence sessions

4 12 9 0 1 4 4 5 2 4 2 13

# attendees 150 409 538 0 45 292 126 232 58 80 456 1,200 # evaluations collected 127 409 391 0 45 229 89 154 23 37 320 113 # evaluations at good or higher

127 409 391 0 45 229 89 153 23 37 320 113

CDC/FCC/SAS/CYS

Annual sessions

1 2 2 1 2 1 2 1 1 1 1 4

# attendees 15 28 38 17 8 24 17 11 0 22 24 11 # evaluations collected 15 28 38 17 8 24 17 11 0 22 24 11 # evaluations at good or higher

15 28 38 17 8 24 17 11 0 22 24 11

Anger Management 1 1 1 1 1 1 1 1 1 1 1 1

(Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

sessions # attendees 2 0 2 2 1 4 0 0 30 1 1 0 # evaluations collected 2 0 2 2 1 4 0 0 30 1 1 0 # evaluations at good or higher

2 0 2 2 1 4 0 0 30 1 1 0

Stress Management ** sessions

1 1 1 1 1 1 1 1 1 1 1 1

# attendees 2 0 2 0 0 0 0 3 30 1 2 0 # evaluations collected 2 0 2 0 0 0 0 3 30 1 2 0 # evaluations at good or higher

2 0 2 0 0 0 0 3 30 1 2 0

Couples Reintegration sessions

1 1 0 0 0 0 0 0 0 1 2 0

# attendees 15 10 0 0 0 0 0 0 0 20 0 0 # evaluations collected 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

Scream Free Parenting sessions

0 0 0 0 0 0 0 0 0 0 0 0

# attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations collected 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

Scream Free Marriage sessions

0 0 0 0 0 0 0 0 0 0 0 0

# attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations collected 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

Prevention and Relationship Enhancement (PREP)

0 0 0 0 0 1 0 0 0 0 0 0

# attendees 0 0 0 0 0 2 0 11 0 0 0 0 # evaluations collected 0 0 0 0 0 2 0 11 0 0 0 0 # evaluations at good or higher

0 0 0 0 0 2 0 11 0 0 0 0

FAP/VAP Admin Support

Provide administrative support to FAP & NPSP programs

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Provide general clerical support to other ACS programs

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Primary Contact for FAP marketing

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

(Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

Submitted Guardian advertisement

Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly

Submitted Info for publications in the JRTC & Fort Polk Weekly bulleting

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

Requirement Suspended by

Garrison

FAP Pgm Assist – Reporting

Answered phone calls 47 46 40 47 62 37 42 71 52 33 30 45 Registered clients for FAP classes

8 0 0 3 6 1 7 2 10 0 0 0

Created Domestic Violence files

0 0 0 0 0 0 0 0 0 0 0 0

Copies to RPOC for submission to SWS

10 8 7 14 14 11 4 19 7 12 7 4

Filed client files 10 8 7 15 17 12 16 29 7 16 8 5 Read narratives 4 0 0 1 1 2 3 0 0 0 0 0 Walk-ins assisted 1 0 0 0 0 0 2 0 4 1 2 0 Referrals to appropriate organizations

8 11 4 6 8 4 5 4 5 2 3 3

Input cases into VAC 0*** 0*** 0*** 0 0 0 0 0 0 0 0 0 Input cases into VAP database

0**** 0**** 0**** 0 0 0 .0 0 0 0 0 0

Closed Domestic Violence cases

0 0 0 0 0 0 0 0 0 0 0 0

Input clients into FAP class database

0 0 0 0 0 0 0 0 0 0 0 0

Abuse Notification Calls 32 32 22 64 58 72 42 72 24 64 30 30 RPOC Intakes 16 16 11 32 29 26 21 36 12 32 15 15 Collateral RPOC contacts

48 248 33 102 87 108 63 108 36 96 45 45

Extended Contacts in

CTS

5 7 4 9 14 13 7 13 7 9 4 2

New clients added in

CTS

5 1 4 4 3 3 1 6 1 3 2 3

VAP Program Support-Options Counseling

DV Calls responded to 2 2 3 1 1 5 7 1 3 5 1 Clients provided I&R 15 58 68 24 18 73 2892* 70 31 48 76 Clients provided options counseling

15 2 0 0 25 30 0 16 29 52 18

Clients provided protection orders

0 2 0 0 0 0 1 0 1 0 0

Court Advocacy Services

0 0 0 0 0 0 0 0 0 0 0

# New Cases 2 2 3 1 1 5 7 1 3 5 1

(Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

# new entered into

VDASATS

2 2 3 1 1 5 7 1 3 5 1

# DV calls 2 2 3 1 31 29 177 70 3 5 1 # narratives completed 2 2 3 1 1 5 7 1 3 5 1 # f/u calls to clients 24 54 45 19 22 31 93 58 69 53 39 # files updated 5 36 18 11 12 39 29 24 28 23 25 # Safety plans completed

0 2 2 1 1 0 7 0 3 6 2

# simple contacts 152 54 45 19 26 141 93 70 55 57 59 # Extended contacts 81 23 28 11 17 23 65 28 31 31 32 # collateral contacts 123 77 96 26 25 44 114 75 79 85 82 # clients accompanied to court

0 0 0 0 0 0 0 1 0 0 0

# cases closed 7 1 0 0 9 0 6 0 8 0 11 Total active cases at end of month

7 4 9 10 2 14 15 16 11 16 6

Prevention Education classes taught

1 2 0 0 0 0 0 1 1 0 1

# of attendees 0 126 0 0 0 0 0 7 14 0 24 # evaluations collected 0 126 0 0 0 0 0 7 14 0 24 # evaluations at good or higher

0 126 0 0 0 0 0 0 14 0 24

HopeLine backup hours 109 4 100 0 18 0 112 3 149 9 115 HopeLine calls processed

0 0 8 0 1 0 3 2 3 2 1

FAP – Admin Support Answered phone calls 64 73 81 94 97 55 119 66 95 55 15 Registered clients for FAP classes

28 7 12 2 18 6 6 22 4 28 0

Created Domestic Violence files

3 7 5 9 2 9 17 4 12 1 3

Copies to RPOC for submission to SWS

3 7 5 9 2 9 17 4 15 6 3

Filed client files 21 0 1 0 8 0 3 0 5 6 0 Read narratives 3 7 5 9 8 9 17 4 12 1 3 Walk-ins assisted 1 3 4 5 3 2 7 4 5 6 0 Referrals to appropriate organizations

12 17 28 31 36 19 34 24 24 3 11

Input cases into VAC 0***** 0***** 0 0 0 0 0 0 0 19 0 Input cases into VAP database

0****** 0****** 0 0 0 0 0 0 0 0 0

Closed Domestic Violence cases

21 0 0 0 8 0 2 0 5 0 0

Input clients into FAP class database

118 226 11 1 6 0 4 30 2 3 1

(Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

VAP –Program Support – Court Advocacy

DV Calls responded to 2 0 1 6 7 0 3 0 7 2 3 Clients provided I&R 15 0 3 4 8 3 6 3 10 5 3 Clients provided options counseling

15 0 1 6 8 1 6 0 10 2 3

Clients provided protection orders

0 0 0 0 1 1 0 0 2 2 0

Court Advocacy Services

0 0 0 0 0 0 0 0 2 2 0

# New Cases 2 0 1 4 7 1 3 0 4 2 3 # new entered into

VDASATS

2 0 1 4 3 1 3 0 3 2 3

# DV calls 2 0 1 4 7 1 14 0 12 28 31 # narratives completed 2 0 1 4 3 1 3 0 4 2 3 # f/u calls to clients 24 0 12 25 4 12 23 0 57 22 42 # files updated 5 0 0 3 4 4 5 5 4 2 3 # Safety plans completed

0 0 0 0 1 1 0 0 2 0 1

# simple contacts 152 0 26 33 56 43 63 72 83 68 52 # Extended contacts 81 0 18 26 34 27 49 47 47 24 18 # collateral contacts 123 0 17 29 25 19 27 18 26 22 12 # clients accompanied to court

0 0 0 0 0 0 0 0 0 0 0

# cases closed 7 7 0 4 2 0 1 0 9 0 0 Total active cases at end of month

7 0 3 4 9 10 12 12 7 9 12

Prevention Ed classes taught

0 0 0 0 0 0 0 0 0 0 1

# of attendees 0 0 0 0 0 0 0 0 0 0 24 # evaluations collected 0 0 0 0 0 0 0 0 0 0 24 # evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 24

HopeLine backup hours 109 0 112 0 128 0 105 0 0 0 112 HopeLine calls processed

0 0 4 0 3 0 11 0 0 0 3

RAP Program Support

– Training

OCONUS Orientation sessions

5 7 10 12 17 8 9 9 3 7 8

OCONUS attendees 15 26 63 51 30 13 17 17 11 12 17 # evaluations collected 15 26 63 51 30 13 17 17 11 12 17 # evaluations at good or higher

15 26 63 51 30 13 17 17 11 12 17

CONUS Orientation 2 1 1 2 3 2 1 1 1 3 1

(Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

sessions CONUS attendees 2 6 6 5 6 6 5 1 3 4 7 # evaluations collected 2 6 6 5 6 6 5 1 3 4 7 # evaluations at good or higher

2 6 6 5 6 6 5 1 3 4 7

Newcomers sessions 3 4 4 4 5 4 5 4 4 4 3 Newcomers attendees 183 182 226 260 320 328 437 296 235 227 187 # evaluations collected 183 182 226 260 320 328 437 296 235 227 187 # evaluations at good or higher

183 182 226 260 320 328 437 296 235 227 187

Waiting Spouses Sessions

0 0 0 0 0 0 0 1 0 0 0

Waiting Spouses attendees

0 0 0 0 0 0 0 6 0 0 0

# evaluations collected 0 0 0 0 0 0 0 6 0 0 0 # evaluations at good or higher

0 0 0 0 0 0 0 6 0 0 0

RAP – Admin Support

Assisted w/Lending issues

16 10 11 7 6 26 18 17 10 17 10

Assisted w/Lending returns

5 8 12 9 10 17 36 15 20 14 12

Cleared Soldiers 16 6 18 34 25 25 15 178 13 12 29 Pre-Cleared Soldiers in

ISM

324 303 125 156 133 108 432 123 331 329 237

# of Pre-departure 45 92 238 397 372 465 289 186 97 88 109 Immigration appointments

2 2 0 0 0 0 2 0 0 0 0

Assisted w/Emergency Services

0 0 0 0 0 0 0 0 0 0 0

Scheduled SM

CONUS/OCONUS

57 20 121 138 175 106 69 17 51 43 47

CONUS/OCONUS

Packets

0 0 73 91 163 116 227 59 35 0 0

CONUS/OCONUS

copies made

0 0 40 743 800 1,104 2,143 17 380 0 0

Issued Welcome packets

0 3 8 11 4 0 4 0 0 0 0

Welcome Packet copies made

95 95 5 175 100 0 0 0 0 0 0

Welcome Packets created

2 1 9 10 4 0 2 0 0 0 0

Issued HomeFront Packets

29 27 79 59 47 21 45 17 18 16 33

Printed Homefront packets

32 67 46 110 144 85 134 30 23 12 30

(Option Year 3)

JAN-18 FEB MAR APR-17 MAY JUN JUL AUG SEP OCT NOV DEC

Accessed HomeFront 17 15 20 35 39 24 5 9 5 6 15 SIMPLE contacts recorded in CTS

1,280

1,142 969 1,021 935 2,291 987 1,039 1,457 935

EXTENDED contacts recorded in CTS

31 26 31 30 27 43 44 38 20 20 21

*Number being reviewed for accuracy **Indicate combined educational course; no change in requirement indicated by Customer via modification to Contractor ***Response removed by Site Lead; no change in requirement indicated by Customer via modification to Contractor ****Response removed by Site Lead; no change in requirement indicated by Customer via modification to Contractor *****Response removed by Site Lead; no change in requirement indicated by Customer via modification to Contractor ******Response removed by Site Lead; no change in requirement indicated by Customer via modification to Contractor

Function – FY 16- 17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

Annual sessions # attendees 40 62 27 0 19 30 23 14 41 29 20 13 # evaluations collected

40 62 27 0 19 30 23 14 41 29 320 13

# evaluations at good or higher

40 62 27 0 19 30 23 14 41 29 20 13

Anger Management sessions

0 2 1 1 1 1 1 1 1 1 1 0

# attendees 0 22 0 0 6 0 0 0 5 0 0 # evaluations collected

0 2 0 0 6 0 0 0 0 5 0 0

# evaluations at good or higher

0 2 0 0 6 0 0 0 0 5 0 0

Stress Management sessions

0 1 1 1 1 1 1 1 1 3 1 0

# attendees 0 2 0 0 6 0 0 0 0 13 0 0 # evaluations collected

0 2 0 0 6 0 0 0 0 13 0 0

# evaluations at good or higher

0 2 0 0 6 0 0 0 0 13 0 0

Couples Reintegration sessions

0 0 0 0 1 0 0 0 0 0 0 1

# attendees 0 0 0 0 8 0 0 0 0 0 0 18 # evaluations collected

0 0 0 0 0 0 0 0 0 0 0 18

# evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 18

Scream Free Parenting sessions

0 0 0 0 0 0 0 0 0 0 0 0

# attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations collected

0 0 0 0 0 0 0 0 0 0 0 0

# evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

Scream Free Marriage sessions

0 0 0 0 0 0 0 0 0 4 0 0

# attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations collected

0 0 0 0 0 0 0 0 0 0 0 0

# evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

Prevention and Relationship Enhancement

(PREP)

0 0 1 0 1 0 0 0 0 0 0 0

17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

# attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations collected

0 0 0 0 0 0 0 0 0 0 0 0

# evaluations at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

FAP/VAP Admin Support Provide administrative support to FAP & NPSP programs

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Provide general clerical support to other ACS programs

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Primary Contact for FAP marketing

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Submitted Guardian advertisement

Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly

Submitted Info for publications in the JRTC & Fort Polk Weekly bulleting

Requirement Suspended by Garrison

Requirement Suspended by Garrison

Requirement Suspended by Garrison

Bi- Weekly

Bi- Weekly

Bi- Weekly

Monthly Requirement Suspended by Garrison

Requirement Suspended by Garrison

Requirement Suspended by Garrison

Requirement Suspended by Garrison

Requirement Suspended by Garrison

FAP Pgm Assist – Reporting Answered phone calls

86 82 58 89 40 34 58 41 97 54 57 51

Registered clients for FAP classes

8 12 1 20 2 3 1 1 25 4 0 0

Created Domestic Violence files

0 0 0 0 0 0 0 0 0 0 0 0

Copies to RPOC for submission to SWS

14 10 11 10 16 9 18 15 5 9 6 11

Filed client files 18 18 13 16 19 13 18 16 8 10 11 15 Read narratives 7 1 0 7 10 4 11 0 2 3 3 1 Walk-ins assisted 22 73 17 9 30 9 12 156 30 54 105 6 Referrals to appropriate organizations

9 13 4 3 7 7 4 3 2 6 0 3

Input cases into

VAC 0

0 0 0 0 0 0 0 0 0 0 0

Input cases into VAP database

0 0 0 0 0 0 0 0 0 0 0 0

Closed Domestic Violence cases

0 0 0 0 0 0 0 0 0 0 0 0

Input clients into FAP class database

0 0 0 0 0 0 0 0 0 0 0 0

Abuse Notification Calls

7 56 48 52 66 48 7 70 36 38 48 70

17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

RPOC Intakes 7 28 24 26 33 24 15 35 18 19 24 35 Collateral RPOC contacts

52 112 82 78 99 72 77 105 54 57 72 105

Extended Contacts in CTS

13 8 8 11 8 6 12 9 5 9 11 10

New clients added in CTS

4 5 4 5 6 5 6 16 2 1 4 3

VAP Program Support-Options Counseling DV Calls responded to

3 2 2 1 3 4 4 1 0 0 0 7

Clients provided I&R 83 41 116 22 73 92 76 53 78 65 32 49 Clients provided options counseling

24 36 36 12 3 4 22 7 56 65 0 8

Clients provided protection orders

0 0 2 1 1 0 1 0 0 0 0 2

Court Advocacy Services

0 0 2 1 0 0 1 0 0 0 0 2

# New Cases 3 2 2 1 3 4 4 1 0 0 0 7 # new entered into

VDASATS

3 2 2 1 3 4 4 1 0 0 0 7

# DV calls 3 2 2 1 3 4 4 1 0 0 0 10 # narratives completed

3 2 2 1 3 4 4 1 0 0 0 7

# f/u calls to clients 76 58 87 30 75 85 66 57 61 72 27 67 # files updated 39 44 29 29 50 64 55 33 33 27 23 31 # Safety plans completed

6 3 0 1 5 10 5 3 0 2 0 5

# simple contacts 78 58 106 30 75 161 66 57 61 717 27 77 # Extended contacts 32 34 34 21 29 38 19 23 33 25 20 34 # collateral contacts 97 88 135 36 75 119 121 72 105 80 39 86 # clients accompanied to court

0 0 0 0 0 0 0 0 0 0 0 0

# cases closed 0 5 6 1 1 7 0 5 4 0 0 0 Total active cases at end of month

10 8 4 5 7 4 8 4 1 1 1 8

Prevention Education classes taught

1 0 25 0 4 1 1 0 2 0 0 0

# of attendees 25 0 25 0 91 27 17 0 102 0 0 0 # evals collected 25 0 25 0 74 27 17 0 41 0 0 0 # evals at good or higher

25 0 25 0 74 27 17 0 41 0 0 0

Hopeline backup hours

0 9 106 0 0 120 0 64 5 112 0 0

Hopeline calls 0 2 2 0 0 2 0 1 0 2 0 0

17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

processed FAP – Admin Support Answered phone calls 91

113 65 98 48 73 68 89 95 95 58 69

Registered clients for FAP classes

20 12 4 27 5 20 1 16 18 3 3 3

Created Domestic Violence files

9 7 8 5 7 6 13 15 8 4 8 18

Copies to RPOC for submission to SWS

9 7 8 5 7 6 13 15 8 4 8 18

Filed client files 0 5 5 0 10 0 0 1 0 0 25 40 Read narratives 9 7 9 5 7 7 13 15 8 4 8 18 Walk-ins assisted 2 5 1 5 2 3 6 12 6 2 4 10 Referrals to appropriate organizations

22 23 32 29 21 26 31 43 31 31 26 30

Input cases into

VAC 0

0 0 0 0 0 0 0 0 0 0 0

Input cases into VAP database

0 0 0 0 0 0 0 0 0 0 0 0

Closed Domestic Violence cases

0 5 5 0 160 55 2 7 0 0 25 40

Input clients into FAP class database

4 34 1 0 1 1 0 16 12 2 0 0

VAP –Program Support – Court Advocacy DV Calls responded to

2 0 3 7 9 3 5 5 0 3 4 4

Clients provided I&R 30 18 30 14 20 6 5 5 7 2 3 25 Clients provided options counseling

2 0 3 0 8 3 5 5 0 0 4 0

Clients provided protection orders

1 0 0 0 3 3 5 5 0 0 0 0

Court Advocacy Services

0 0 0 0 0 0 0 0 0 0 0 0

# New Cases 2 0 1 0 5 3 5 5 0 3 4 0 # new entered into

VDASATS

0 0 1 0 5 3 5 5 0 3 4 4

# DV calls 4 0 0 4 4 0 0 7 0 0 4 0 # narratives completed

2 0 1 0 5 6 5 5 0 3 4 4

# f/u calls to clients 77 0 10 0 16 49 39 30 0 10 20 99 # files updated 25 25 25 10 10 12 16 5 0 3 17 44 # Safety plans completed

1 0 0 0 0 0 0 4 0 0 1 0

# simple contacts 125 123 24 64 134 206 188 215 330 143 163 184

17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

# Extended contacts 61 66 11 23 31 81 98 112 153 84 95 110 # collateral contacts 80 64 21 40 59 123 108 183 200 64 108 112 # clients accompanied to court

0 0 0 0 0 0 0 10 0 0 0 00

# cases closed 0 0 22 0 4 8 1 7 0 0 0 0 Total active cases at end of month

25 23 2 11 12 7 12 10 10 13 17 21

Prevention Ed classes taught

0 1 1 0 1 3 0 1 1 1 1 1

# of attendees 0 2 25 0 3 4 0 1 1 1 0 1 # evals collected 0 2 25 0 0 0 0 1 1 1 0 1 # evals at good or higher

0 2 25 0 0 0 0 1 1 1 0 1

Hopeline backup hours

0 0 0 0 0 15 0 0 0 111 0 0

Hopeline calls processed

0 0 0 0 0 1 0 0 0 0 0 0

RAP Program Support – Training

O-CONUS

Orientation sessions

7 11 11 10 10 5 8 4 3 6 12 5

O-Conus attendees 26 40 43 36 20 32 45 31 7 32 38 21 # evals collected 26 40 43 36 20 32 45 31 7 32 38 21 # evals at good or higher

26 40 43 36 20 32 45 31 7 32 38 21

Conus Orientation sessions

4 3 5 6 4 3 5 5 4 4 3 5

Conus attendees 16 14 14 11 12 11 27 34 9 14 20 13 # evals collected 16 14 14 11 12 11 27 34 9 14 20 13 # evals at good or higher

16 14 14 11 12 11 27 34 9 14 20 13

Newcomers sessions

4 4 5 4 3 4 4 4 5 4 3 2

Newcomers attendees

314 226 303 256 175 270 355 386 367 243 222 249

# evaluations collected

314 226 303 256 175 270 355 386 342 243 222 249

# evals at good or higher

314 226 303 256 175 270 355 386 342 243 222 249

Waiting Spouses Sessions

0 0 0 0 0 0 0 0 0 0 0 0

Waiting Spouses attendees

0 0 0 0 0 0 0 0 0 0 0 0

# evals collected 0 0 0 0 0 0 0 0 0 0 0 0 # evals at good or higher

0 0 0 0 0 0 0 0 0 0 0 0

17 (Option Year 2)

JAN-17 FEB MAR APR-

MAY JUN JUL AUG SEP OCT NOV DEC

RAP – Admin Support Assisted w/Lending issues

13 6 9 7 5 22 25 9 9 6 6 6

Assisted w/Lending returns

13 18 6 7 2 10 23 12 12 10 5 8

Cleared Soldiers 31 59 39 17 11 18 7 3 0 3 21 17 PreCleared Soldiers in ISM

362 293 347 471 510 458 406 344 290 304 246 299

# of Predeparture 262 244 477 493 273 82 232 0 0 0 13 264 Immigration appointments

0 2 0 17 15 11 0 0 0 0 0 1

Assisted w/Emergency Services

0 0 0 0 0 0 1 0 1 0 0 0

Scheduled SM Conus/Oconus

80 74 163 70 41 34 67 48 53 36 57 49

CONUS/O-CONUS

Packets

62 55 123 37 97 0 103 114 25 30 53 86

Conus/Oconus copies made

187 0 964 100 1,400 0 485 1,948 430 100 100 150

Issued Welcome packets

4 3 10 3 25 36 18 1 0 0 6 1

Welcome Packet copies made

1218 0 15 926 105 5 114 100 0 0 0 0

Welcome Packets created

59 2 15 50 25 30 57 0 0 0 5 1

Issued HomeFront Packets

78 101 60 82 74 75 88 64 7 42 31 60

Printed Homefront packets

56 73 16 95 71 71 122 71 84 60 35 52

Accessed HomeFront

22 5 13 37 51 20 24 4 7 1 8 13

SIMPLE contacts recorded in CTS

1,338 915 1,368 2,040 1,667 1,098 1,146 542 765 618 1,034 1,322

EXTENDED

contacts recorded in

CTS

41 30 27 56 35 32 0 27 36 20 11 25

Function – FY 15-16 (Option Year 1) JAN-16 FEB MAR APR-15 MAY JUN JUL AUG SEP OCT NOV DEC # evaluations at good or higher 0 0 0 0 0 2 11 0 0 0 0 0 Scream Free Marriage sessions 0 0 0 0 0 0 0 1 0 0 0 0 # attendees 0 0 0 0 0 0 0 32 0 0 0 0 # evaluations collected 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations at good or higher 0 0 0 0 0 0 0 0 0 0 0 0 Prevention and Relationship Enhancement (PREP)

0 0 0 0 0 0 0 0 0 0 0 0

# attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations collected 0 0 0 0 0 0 0 0 0 0 0 0 # evaluations at good or higher 0 0 0 0 0 0 0 0 0 0 0 0 FAP/VAP Admin Support Provide administrative support to FAP & NPSP programs

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Provide general clerical support to other ACS programs

Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily

Primary Contact for FAP marketing Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Submitted Guardian advertisement Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Submitted Info for publications in the JRTC & Fort Polk Weekly bulleting

Bi-weekly

Bi- Weekly

Bi- Weekly

Bi- Weekly

Bi-Weekly Bi- Weekly

Bi- Weekly

Bi- Weekly

Bi- Weekly

Bi- Weekly

Bi- Weekly

Bi- Weekly

FAP Pgm Assist – Reporting Answered phone calls 71 51 83 98 131 98 144 101 110 83 108 74 Registered clients for FAP classes 8 12 3 16 12 2 5 12 11 1 4 17 Created Domestic Violence files 0 0 0 0 0 0 0 0 0 0 0 0 Copies to RPOC for submission to SWS 16 3 15 19 13 7 18 19 17 5 12 13 Filed client files 19 3 15 22 11 5 19 18 19 8 12 13 Read narratives 13 3 13 14 9 5 13 9 15 4 12 7 Walk-ins assisted 0 0 11 1 1 62 56 35 68 26 70 76 Referrals to appropriate organizations 10 3 4 15 8 6 11 9 1 3 6 8 Input cases into VAC 0 0 0 0 0 0 0 0 0 0 0 0 Input cases into VAP database 0 0 0 0 0 0 0 0 0 0 0 0 Closed Domestic Violence cases 0 0 0 0 0 0 0 0 0 0 0 0 Input clients into FAP class database 0 0 0 0 0 0 0 0 0 0 0 0 Abuse Notification Calls 72 20 52 86 46 42 68 64 76 26 44 96 RPOC Intakes 36 10 26 43 23 21 34 32 38 13 22 48 Collateral RPOC contacts 108 30 78 129 69 63 102 96 114 39 66 144 Extended Contacts in CTS 14 2 10 16 12 7 12 16 11 7 10 13 New clients added in CTS 6 3 6 6 3 3 13 6 10 0 0 12 VAP Program Support-Options Counseling DV Calls responded to 3 1 4 0 0 5 5 7 11 1 1 9 Clients provided I&R 103 86 89 0 53 36 70 76 95 88 51 103 Clients provided options counseling 3 0 3 0 26 4 5 7 9 1 1 10 Clients provided protection orders 3 0 2 0 5 0 0 2 1 1 0 2 Court Advocacy Services 0 0 1 0 2 0 1 0 1 0 0 0 # New Cases 3 1 4 0 8 4 5 7 13 1 1 9 # new entered into VDASATS 3 1 4 0 8 4 5 7 13 1 1 9 # DV calls 3 1 4 0 8 4 5 7 13 1 1 9

# narratives completed 3 1 4 0 8 4 5 7 13 1 1 9 # f/u calls to clients 111 92 91 0 83 87 99 81 116 101 34 81 # files updated 85 48 38 0 45 65 76 33 7 86 40 67 # Safety plans completed 0 1 7 0 8 4 5 7 13 1 1 9 # simple contacts 15 92 91 0 83 82 99 81 116 101 34 81 # Extended contacts 1 44 40 0 31 35 35 32 30 37 16 36 # collateral contacts 0 95 115 0 80 90 104 97 97 105 57 102 # clients accompanied to court 0 0 0 0 2 0 1 0 1 1 0 0 # cases closed 0 0 1 0 5 4 2 6 10 10 0 0 Total active cases at end of month 0 2 5 0 4 4 8 9 12 3 4 13 Prevention Education classes taught 0 1 7 0 1 0 0 0 2 2 0 1 # of attendees 0 16 210 0 435 0 0 0 153 62 0 37 # evals collected 85 16 208 0 0 0 0 0 153 62 0 37 # evals at good or higher 0 16 208 0 0 0 0 0 153 62 0 37 Hopeline backup hours 15 0 0 0 0 0 0 0 0 0 0 0 Hopeline calls processed 1 0 0 0 0 0 0 0 0 0 0 0 FAP – Admin Support Answered phone calls 67 91 142 100 100 96 87 135 104 69 52 98 Registered clients for FAP classes 4 14 8 19 19 8 4 20 24 7 7 11 Created Domestic Violence files 5 3 7 29 12 6 9 17 10 2 7 13 Copies to RPOC for submission to SWS 5 3 7 29 12 6 9 16 10 2 7 13 Filed client files 0 1 0 0 0 124 15 3 0 2 0 20 Read narratives 5 3 7 29 12 6 9 17 10 2 7 13 Walk-ins assisted 29 9 7 6 6 12 5 11 4 3 4 5 Referrals to appropriate organizations 34 33 36 30 29 37 35 59 22 28 15 33 Input cases into VAC 0 0 0 0 0 0 0 0 0 0 0 0 Input cases into VAP database 0 0 0 0 0 0 0 0 0 0 0 0 Closed Domestic Violence cases 0 0 0 0 0 125 14 3 0 0 25 0 Input clients into FAP class database 4 13 2 0 12 5 3 6 20 7 0 3 VAP –Program Support – Court Advocacy

DV Calls responded to 6 6 0 6 0 0 0 1 0 4 4 4 Clients provided I&R 4 9 6 12 3 0 0 5 2 0 0 0 Clients provided options counseling 1 1 0 12 0 0 0 0 0 1 0 0 Clients provided protection orders 0 0 0 0 0 0 0 0 0 0 0 0 Court Advocacy Services 0 0 0 0 0 0 0 0 0 0 0 0 # New Cases 2 0 0 8 3 1 1 5 6 2 4 5 # new entered into VDASATS 0 0 0 0 0 18 1 2 5 0 0 0 # DV calls 4 7 0 6 0 0 0 2 0 3 0 4 # narratives completed 2 0 0 8 3 1 1 5 6 4 4 4 # f/u calls to clients 10 0 0 29 36 12 18 21 23 0 0 5 # files updated 16 9 0 69 100 79 28 37 39 6 0 1 # Safety plans completed 1 0 0 2 1 0 0 0 1 0 4 2 # simple contacts 15 36 11 98 36 25 26 29 23 0 4 15 # Extended contacts 11 15 5 3 0 0 0 3 1 2 0 3 # collateral contacts 13 6 2 79 71 14 15 18 26 3 3 4

# clients accompanied to court 0 0 0 6 0 0 0 0 0 0 0 0 # cases closed 1 0 0 0 12 0 4 0 5 0 11 2 Total active cases at end of month 11 11 11 17 8 9 5 8 9 15 7 10 Prevention Ed classes taught 0 0 0 0 1 1 0 0 0 0 0 0 # of attendees 0 0 0 0 71 12 0 0 0 0 0 0 # evals collected 0 0 0 0 0 12 0 0 0 0 0 0 # evals at good or higher 0 0 0 0 0 12 0 0 0 0 0 0 Hopeline backup hours 0 0 0 0 0 0 0 0 0 0 0 0 Hopeline calls processed 0 0 0 0 0 0 0 0 0 0 0 0 RAP Program Support – Training

O-CONUS Orientation sessions 5 8 10 11 5 7 6 4 8 6 4 6 O-Conus attendees 23 23 33 70 24 12 42 39 20 16 17 19 # evals collected 23 23 33 70 24 12 42 39 20 16 17 19 # evals at good or higher 23 23 33 70 24 12 42 39 20 16 17 19 Conus Orientation sessions 3 3 1 1 1 4 1 4 3 4 3 4 Conus attendees 5 8 13 20 14 14 12 18 15 11 9 13 # evals collected 5 8 13 20 14 14 12 18 15 11 9 13 # evals at good or higher 5 8 13 20 14 14 12 18 15 11 9 13 Newcomers sessions 4 4 5 5 4 4 5 4 5 4 3 3 Newcomers attendees 295 184 263 216 333 466 512 422 309 179 207 249 # evaluations collected 295 184 263 216 333 466 512 422 309 179 207 249 # evals at good or higher 295 184 263 216 333 466 512 422 309 179 207 249 Waiting Spouses Sessions 0 0 0 0 0 0 0 0 0 0 0 0 Waiting Spouses attendees 0 0 0 0 0 0 0 0 0 0 0 0 # evals collected 0 0 0 0 0 0 0 0 0 0 0 0 # evals at good or higher 0 0 0 0 0 0 0 0 0 0 0 0 RAP – Admin Support

Assisted w/Lending issues 25 15 2 3 18 31 55 45 21 14 15 18 Assisted w/Lending returns 23 15 18 9 6 24 33 50 43 23 6 14 Cleared Soldiers 17 6 20 21 12 14 13 28 12 6 7 11 PreCleared Soldiers in ISM 330 375 466 500 560 444 487 277 671 416 410 470 # of Predeparture 77 262 497 25 14 14 1 20 8 12 45 26 Immigration appointments 7 10 17 4 4 18 12 11 14 12 11 7 Assisted w/Emergency Services 0 0 0 0 0 0 0 0 1 0 2 0 Scheduled SM Conus/Oconus 44 59 89 45 31 36 42 58 46 44 32 51 CONUS/O-CONUS Packets 49 26 42 301 40 39 100 0 79 25 48 32 Conus/Oconus copies made 150 15 150 2,100 177 100 1,008 250 976 1,222 305 50 Issued Welcome packets 7 33 1 20 28 6 12 6 22 2 2 3 Welcome Packet copies made 75 157 0 550 500 0 100 50 250 0 50 2 Welcome Packets created 7 0 0 0 28 3 37 5 46 0 0 1 Issued HomeFront Packets 50 36 3 162 101 47 1 60 85 29 48 61 Printed Homefront packets 34 49 27 205 90 55 13 204 39 31 17 84 Accessed HomeFront 18 50 33 26 18 18 8 34 32 14 7 38 SIMPLE contacts recorded in CTS 1,497 1,553 2,234 1,441 884 1,698 1,548 1,912 1,715 1,348 1,425 1,454

EXTENDED contacts recorded in CTS 68 43 46 23 26 76 98 102 80 41 41 26

TELEPHONE INTAKE DATA WORKSHEET

REPORTER'S NAME: ADDRESS:

PHONE: AGENCY:

FAMILY INFORMATION

LAST NAME, FIRST

SSN

SM

SPOUSE

CHILD 1

CHILD 2

CHILD 3

CHILD 4

CHILD 5

HOME ADDRESS:

SPONSOR'S INFORMATION

SPONSOR'S NAME:

UNIT:

SEX RACE DOB

HOME PHONE:

RANK: UNIT:

PHONE:

AGE

SPOUSE'S STATUS: RANK:

UNIT: UNIT PHONE:

COMPLAINT

INCIDENT DATE: INCIDENT:

FP FORM 4457 (OT) 1Apr 94

NOTIFICATIONS:

CDR

DCFS

INTAKE:

DATE/TIME

FAPM

FAP CLINICAL

MP’s/CID

251. Army Community Service 1/2/2019

Service Outcome Serves as the community central integrator providing comprehensive services to Soldiers & Family Members to prevent or remedy social services issues that hamper readiness.

Service Definition ACS provides programs for Consumer Affairs & Financial Assistance, Emergency Assistance, Exceptional Family Member, Family Member Employment Assistance, Family Advocacy, Foster Care, Information & Referral, Outreach, Relocation Assistance, Mobilization/Deployment, Army Family Team Building, Army Family Action Plan, and volunteer support. ACS may also include Family Support Groups, Army Emergency Relief, Transition Assistance [where there is no ACAP], Deployment Cycle Support (Yellow Ribbon Reintegration Program), Family Assistance Centers (FAC), Survivor Outreach Services and Family Program Offices.

ISR PSC CLS SSP ISR PSC Name Intellicode

PSC

Weight

SSP

Cost SSP Description CLS SSP Title

251-AC-12-12-B 10 Prevention and intervention programs and services for a wide range of support of individual life situations to include the range of Family Violence.

0Family Advocacy ProgramFamily Advocacy ProgramB12

ISR PSC CLS SSP ISR PSC Name CLS SSP Title Intellicode

PSC

Weight

SSP

Cost SSP Description

Mobilization and Deployment

FY 2019 ISR Services – All documentation can be downloaded from https://isr.hqda.pentagon.mil

Regulations PL101-647 National Child Search Assistance Act of 1990; PL97-292 Victim Witness Protection Act of 1982; PL98-457 Child Abuse Amendments of 1984;

PL103-337 National Defense Authority; PL100-294 Child Abuse Prevention, Adoption and Family Services Act of 1988;DoDD 6400.1 Family Advocacy Program; DoDI 1030.2 Victim and Witness Assistance Procedures; DoDI 6400.2 Child & Spouse Abuse Report; H.R. 5212;Military Domestic & Sexual Violence Response Act; 10 USC 1562 Incentive Program for Improving Responses to Domestic Violence Involving Members of the Armed Forces and Military Family Members; DoDD 6400.1 Family Advocacy Program; DoDI 6400.5 New Parent Support Program; AR 608-18 Family Advocacy Program;

EO 12656 Assignment of Emergency Preparedness Responsibilities; DoDI 1342.22 Military Family Readiness; DA PAM 525-27 Army Emergency Management; 37 USC 402a Supplemental Subsistence Allowance for Low Income members with Dependents; DoDD 1344.7 Commercial solicitation on DoD Installations; DoDD 5030.56 DoD Consumer Affairs Program; DoDI 1342.12 Indebtedness Processing Procedures for Military; EO 13045 Protection of Children From Environmental Health Risks and Safety Risks; 10 USC 2164 Training and Education - DoD Domestic Dependent Elementary & Secondary Schools; PL 102-119 Education of the Handicapped Act Amendments of 1990; 20 USC 921 20 USC 921 Defense Dependent's Education System; DoDD 1020.1 Nondiscrimination on the Basis of Handicap in Programs and Activities Assisted or Conducted by the DoD; DoDI 1342.22 Military Family Readiness; PL 93-112 Rehabilitation Act; AR 608-75 Exceptional Family Member Program; AR 608-1 Army Community Service Center; PL 100-94 Child Abuse Prevention, Adoption & Family Services Act of 1998; PL 95-602 Rehabilitation, Comprehensive Services and Developmental Disabilities Amendments of 1978; 42 USC 4151 Building Defined; DoDI 1010.13 Provision of Medically Related Services to Children Receiving or eligible to Receive Special Education in DoD Dependent Schools Outside the United States; Executive Order: The American Jobs Act; PuAR 608-8-11 Reassignmentblic Law: HR2433 – Veterans Opportunity to Work Act; S.951 - The Hiring Our Heroes Act; Public Law 109-163; 10 USC 1056 Relocation Assistance Programs; 10 USC 1148 relocation Assistance for Personnel Overseas; PL 101-189 Military Family Relocation Act of 1989; DoDI 1342.22 Military Family Readiness; AR 608-1 Army Community Service Center; 10 USC 1056 Relocation Assistance Programs; 10 US Code Sec. 1784 Spouse Preference; DoDI

1342.22 Military Family Readiness; AR 608-1 Army Community Service Centers; 10 USC 1588, PL 105-19 Volunteer Protection Act; 10 USC 1588 Authority to accept voluntary services; DoDI 1100.21 Training and Support for officially sanctioned volunteers; DoDI 1100.21 Volunteer Recognition.

FY 2019 ISR Services ACTIVE Documentation As of 2-Jan-19

FY 2019 ISR Services – All documentation can be downloaded from https://isr.hqda.pentagon.mil

Evaluator Signature:______________________________________________________________________________________________________________________Date__________________________________________________

Service: 251. Army Community Service (ACTIVE Intellicode # 251-AC-12-12-B) FY 2018 Intellicode #: 251-AC-14-14-B

PSC 12: Family Advocacy Program / SSP B Family Advocacy Program Outcome: New Commanders’ and Senior NCOs’ awareness and understanding of the Family Advocacy Program (FAP)

Measure Description: New Commanders and Senior NCOs are briefed within 45 days of assuming Command.

Major Service Area Service Function Measure Type Frequency Formula

Soldier and Family Support Army Community Service CLS Quarterly ([a]/[b])*100

PM Toploaded Cost Customer Satisfaction Readiness Information Only JB COLS

Y

Data Element Description YTD Method

Element Toploaded

Q1 Q2 Q3 Q4 Annual a = Number of new Commanders and Senior NCOs briefed within 45 days. Sum b = Number of new Commanders and Senior NCOs. Sum c = d = e = f = g = h = i =

Data Source: ACS Client Tracking System Collection Method: A= number of new Commanders and Senior NCOs briefed within 45 days. B= total number of new Commanders and Senior NCOs.

Notes: FAPM will maintain data. REF: AR 608-18, Chapter 1-8, 30 OCT 2007 Components: New Commanders and Senior NCO briefing.

https://isr.hqda.pentagon.mil/