IA02_DRAFT_SOW.pdf
PDF 73 KB Posted
- Attached to
- XEROX PRINTER, ACCESSORIES, & MAINTENANCE
- Solicitation number
- W9124D-19-Q-6552
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DRAFT SOW
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| File | Type | Posted |
|---|---|---|
| IB01_SSS.pdf |
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STATEMENT OF WORK (SOW)
Maintenance Support for Printers
1.0 The contractor shall provide maintenance support (not included in the manufacturer’s warranty) for printers.
1.1 The contractor shall provide replacement parts, consumable supplies, and associated labor as required.
1.2 The contractor shall provide software, software updates, diagnostics, licenses, and telephone support.
1.3 The contractor shall provide on-site 24/7 support when required.
1.4 The contractor shall respond within 4 hours after notification. In the case of on-site support, the contractor shall respond to the printer location within one business day to perform initial assessment.
1.5 In the event that the printer is unable to be repaired within 2 business days, the contractor shall provide a loaner printer with equal capabilities at the government’s request.
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