draft CAD Server PWS v3.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Fort Jackson Computer Aided Dispatch Database (CAD) Repair Services

27 February 2024

1.0 General: Provide the labor and material to sustain Computer Aided Dispatch (CAD) workstations by repairing CAD primary server and restoring CAD to a stable operation.

Provide certified technicians for technical support activities and sustainment support throughout the period of performance.

1.1 Scope: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services to include quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Fort Jackson Computer Aided Dispatch Database Repair Services, as defined in this PWS. The contractor shall remove, reinstall, configure Oracle 11G and repopulate database to restore. New hardware or new software are NOT part of the proposed scope. The successful outcome is considered complete upon live productive operational use of the database. The contractor shall always maintain an adequate work force for the uninterrupted performance of all tasks defined within this

PWS.

An on-site inspection to assess condition of CAD, mitigation support to bring CAD to a stable operation, sustainment support labor and travel as needed. It is recognized primary database is inoperable. Work required is removing, reinstalling, configuring Oracle 11G and repopulating the database to restore dual capability. Until site inspection is completed unable to access all services required. Service will include testing of all equipment and hardware, and cleanup or as directed by ECC Management. New hardware or new software are not part of contracted services.

1.2 Background: Fort Jackson ECC started experiencing operational issues in June 2021. Equipment or system outages were contained through maintenance agreement with Hexagon US Federal, formerly known as Intergraph. July of 2021 IMCOM allowed the contract to expire in preparation for major CAD upgrade across several installations on a commercially hosted network. While waiting for the upgrade, Fort Jackson’s legacy CAD continued to degrade in software and equipment operability. After the loss of the primary database and the functions of several ancillary programs, a request was submitted to the CAD vendor for an estimate to repair and sustain legacy CAD. Fort Jackson is slated to receive upgraded CAD in FY 2026-2028, contingent upon funding.

The Fort Jackson 911 CAD System is considered a critical system. The 911 CAD software repair service is needed for the continuing operation of the Fort Jackson 911 CAD System. The 911 CAD System records dispatcher-provided information for received 911 calls and unit status of MP, Fire, and EMS units to assist in dispatching the appropriate unit to calls for service. The server is currently working on the backup database. If the backup database were to crash, 911 Operators would lose the capability of automatic phone number identification and automatic location information.

1.3 Period of Performance (PoP): The proposed PoP shall be:

1 May 2024 – 30 April 2025 base year FOR Site Inspection, Mitigation and Sustainment Base Period;

Plus one (1) option year 1 May 2025 – 31 April 2026 FOR Sustainment.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract. The QA is primarily focused on the Government ensuring that the contractor has performed in accordance with the performance standards.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall perform services on these days:

Date Holiday Monday, January 1 New Year's Day Monday, January 15 Birthday of Martin Luther King, Jr.

Monday, February 19 Washington’s Birthday Monday, May 27 Memorial Day Wednesday, June 19 Juneteenth National Independence Day Thursday, July 4 Independence Day Monday, September 2 Labor Day Monday, October 14 Columbus Day Monday, November 11 Veterans Day Thursday, November 28 Thanksgiving Day Monday, December 25 Christmas Day

1.4.3 Place and Performance of Services: Performance shall be conducted at the Directorate of Emergency Services, 5499 Jackson Boulevard, Fort Jackson, SC 29207 DURING normal business hours between 0800-1700 (Monday through Friday) except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.3.1 Unscheduled gate closures by the Directorate of Emergency Services may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary.

The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.4 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.4.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.4.2 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.4.3 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.4.3.1 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.4.3.2 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.4.3.3 Classified Information. The contractor shall comply with Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret,” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes.

1.4.4.3.4 AT Level I training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil.

1.4.4.3.5 iWatch Training. The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within calendar days of contract award and within calendar days of new employees commencing performance with the results reported to the COR NLT calendar days after contract award.

1.4.4.3.6 Operational Security (OPSEC). The contractor shall adhere to the OPSEC requirements IAW AR 530-1, Operations Security. When contractors are performing work at Government facilities, the contractors shall adhere to the Government OPSEC requirements. Per AR 530-1, the contractor employees must complete Level I OPSEC

Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Completion of training will be reported to the COR. All contractor employees must complete annual OPSEC awareness training. All contractor employees will adhere to the OPSEC guidance outlined in the OPSEC Plan issued by the organization they are supporting.

1.4.4.3.7 Controlled Unclassified Information (CUI). Controlled Unclassified Information (CUI) is unclassified information that requires safeguarding or dissemination controls pursuant to and consistent with law, regulations, and Government-wide policies. Within the Department of Defense, examples of CUI include materials marked as Law Enforcement Sensitive (LES), or any unclassified technical documents with a Distribution Statement B-F. Contractor employees that will require access to CUI will follow all DoD (DoDI 5200.48) and Army policies regarding access to CUI, and the handling, storage, transmission, and destruction of CUI. The contractor shall protect CUI from unauthorized disclosure by appropriately marking, safeguarding, disseminating, and destroying such information. Contractor employees are required to complete initial CUI training (available at https://securityawareness.usalearning.gov/cui/index.html) within 30 days of start of performance on the contract, and then annually thereafter. Proof of training completion shall be provided to the COR. CUI may be transmitted electronically (e.g., data, website, or e-mail), via approved secure communications systems or systems utilizing other protective measures such as Public Key Infrastructure or transport layer security (e.g., https). All email correspondence containing CUI will be digitally encrypted in accordance with AR 25-1, para. 4-10c, dated 15 July 2019. In the event that encrypted email cannot be used to transmit CUI, there are several encryption tools available for use to accomplish this requirement. Secure file transfer tools, such as the DoD Safe Access File Exchange (SAFE) website (https://safe.apps.mil/), and/or the Encryption Wizard tool (http://spi.dod.mil/) should be utilized. Electronic files/data stored on removable media may be transferred via U.S. postal service or other approved delivery service.

1.4.5 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6 Special Qualifications: Certified Technician workforce authorized to perform work on this specialized database system.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart

42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.10. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.11 Contractor Travel: The contractor shall travel to Fort Jackson, SC during the performance of this contract to perform repair to the database. No special requests or authorizations are required.

1.4.12 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.14 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.10 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CAD Computer Aided Dispatch CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer LAN Local Area Network NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out

POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SSN Social Security Number TE Technical Exhibit USD (I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: N/A

3.3 Equipment: The government shall provide functional LAN connections at installation site. It shall be on the same LAN as the existing CAD System.

3.4 Services: All firewalls supporting outside connections will be GFE and will be configured by Fort Jackson, if required. The government will provide a single point of contact for coordination with the contractor project manager while on location.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment

(CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements:

5.1 The contractor shall remove, reinstall, configure Oracle 11G and repopulate database to restore.

5.2 The contractor shall provide all labor and equipment to restore legacy CAD to stable operations to include three ECC dispatch terminals (which includes 1 Admin dispatch terminal, and two servers (primary and secondary). Specific tasks to be determined upon completion of site survey.

5.3 The contractor shall provide certified technicians who possess the skills, training, and technical know-how of performing all tasks required for these services.

5.4 The contractor shall provide technical support activities and sustainment support labor and travel as needed to ensure the Fort Jackson system stays fully operational through the period of performance.

5.5. The successful outcome is considered complete upon live productive operational use of the database throughout the period of performance.

5.6. The contractor is not required to provide new hardware or new software. The contractor is not required to administer new configuration changes or software modifications.

5.7. Current lssues:

- Primary database INOP

- Primary and Secondary database dual capability INOP

- Update of mapping capability INOP

- Administrative updates to CAD INOP

5.8. Management Coordination: Provide project coordination to include planning with ECC Management and vendors to ensure previous capabilities are restored.

5.9. Databases: Repopulate and restore dual capability.

5.10. Labeling/Testing: Maintain dispatch terminals labeling, any new labels required are indicated on equipment. Soft copy test reports shall be supplied to ECC Management.

5.11. Passwords: If new passwords are required to access Admin workstation, DBM or databases are passed on to ECC management.

5.12. Work identified is considered complete upon live productive operational use and approval of ECC Management with a fully functional system throughout the period of performance.

6.0 Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation Advisory https://www.acquisition.gov/content/farsite-migration-acquisition.gov

Defense Federal Acquisition Regulation Supplement

Advisory https://www.acquisition.gov/dfars

DoDM 5200.2 Regulation 5200.02 Procedures for the DoD Personnel

Security Program (PSP)

04/03/2017 Advisory https://www.esd.whs.mil/Portals/54/Documents/DD/is suances/dodm/520002m.pdf

AR 190-13

The Army Physical Security Program

06/27/2019 Advisory https://armypubs.army.mil/ProductMaps/PubForm/Det ails.aspx?PUB_ID=1004558

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 Advisory https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense Privacy

Program

12/08/2020 Advisory https://www.esd.whs.mil/Portals/54/Documents/DD/is suances/dodi/540011p.pdf

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 Advisory https://www.esd.whs.mil/Portals/54/Documents/DD/is suances/dodm/540011r.pdf

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 Advisory https://www.esd.whs.mil/Portals/54/Documents/DD/is suances/dodd/814001p.pdf

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015)

Advisory https://www.esd.whs.mil/Portals/54/Documents/DD/is suances/dodm/857001m.pdf

AR 25-2

Information Assurance

4/04/2019 Advisory https://armypubs.army.mil/ProductMaps/PubForm/Det ails.aspx?PUB_ID=1002626

AR 530-1

Operations Security

09/26/2014 Advisory https://armypubs.army.mil/ProductMaps/PubForm/Det ails.aspx?PUB_ID=3324

DoD 5220.22-M National Industrial Security Program

Operating Manual

02/28/2006 (Change 2:

05/18/2016)

Advisory http://www.dtic.mil/whs/directives/corres/pub1.htm l

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 Advisory http://armypubs.army.mil/ProductMaps/PubForm/ AR.aspx https://www.acquisition.gov/content/farsite-migration-acquisition.gov https://www.acquisition.gov/content/farsite-migration-acquisition.gov https://www.acquisition.gov/dfars https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/520002m.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/520002m.pdf https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1004558 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1004558 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/540011p.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/540011p.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/540011r.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/540011r.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/814001p.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/814001p.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/857001m.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/857001m.pdf https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1002626 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1002626 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=3324 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=3324 http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx